salient oct 2008
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CONFIDENTIAL
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The Group has business interests indiverse areas, including pulp and paper,power transmission and distributionequipments and services, food
processing, farm forestry, chemicals,energy, infrastructure, informationtechnology (IT) and IT-enabled services.
With an impressive global footprint, theGroup operates in more than 10countries with 20,000 employees of 20nationalities
The Group
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Focus on lightweight concrete,
infrastructure
Largest paper company in Asia
Worlds 7th Largest transformer
manufacturer
Largest exporter (in its segment)
from India
Worlds 3rd Largest Bromine
Producer
Low cost, co-generation. High growthNiche Focus on Mortgage Banking ,Healthcare,
Financial Services and Investment Research verticals
AVANTHA
Process
Engineering
Energy &Infrastructure
Services
Agri
Avanthas Spread & Prominence Across Segments
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Part of $ 3 Billion Avantha Group
Inception Founded in 2005; Corporate Office in Gurgaon, INDIA
Global PresenceIndia (New Delhi & Gurgaon)United States (Chicago, Pennsylvania, New York, Stockholm)
JV PartnersOption Care/Walgreens, Allied Mortgage, andFuller Capital
Management, LLC
Focus SegmentsMortgage Banking , Title and Settlement Industry Financial Services,Finance and Accounting , Healthcare Services & TE M
Accreditations ISO 27001
The Salient Advantage
Deep Domain Knowledge High Quality DeliveryAdaptive Process Knowledge
Salient Overview
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BusinessProcessOutsourcing
Health CareFinancialServices
Mortgage
InvestmentResearch
AssetManagement
/ Hedge
Funds
End to End Loan processing
Title and Settlement Processing Services
Post Closing Audit
Clear 2 Close TM
Horizontal Focus
Vert
icalFocus
Shared
Services
/JointVenture/
ClientVendo
rRelationship
Salients Vertical & Horizontal FocusFlexible Engagement Structures
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Quality Consultative Approach
Detailed Process Flow DesignAdherence to Quality StandardsDisciplined Project Management
GlobalCoverage
India, US & Europe Presence24 X 7 coverage gives time zonebenefit
Global Compliance & Data SecurityStandards
Customized
Provide customized solutionsbased on clients need.Offer Flexible Engagement
structuresBoth onsite and offshore deliverymodels
Cost Effective
Fraction of client in-house cost
40-60% cost saving at sameproductivityClient can focus on coreoperations
Value Creation
Salient enables Value Creation to its client by providing Cost Savings coupled withbetter Quality and Customized Knowledge Solutions
Salient Value Proposition : India Advantage + Niche Focus
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Salients Transition Methodology
Solution Design
Capture organization objectives
Craft options and calculate benefits Recommends solutions
Operational Optimization
Identify operational enhancement
opportunities Deploy continuous processimprovements
Share best practices
Process Redesign Group
Process redesign and optimization is the core of every facet of a client engagement
Transition and Implementation
Document processes and SOPs
Define training strategy andscope
Conduct assessments andtesting based on the technologyrequired
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Salients Service offerings
Healthcare Services Mortgage Services KPO TEM
Investment Research& Analytics
Analytic Services
Statistical Modeling MIS & Reporting Database Creation Data/Information
Synthesis Quantitative/Financial
Statement Analysis
Business Research Business Intelligence
Company and IndustryResearch
Investment Research Corporate finance Financial Modeling
and Analysis Investment Banking
Support
Business Consulting
Market Assessmentand Demand Analysis
New Project Research
Healthcare Services
Document
ManagementRelease OfinformationElectronic ArchivingDocument CollectionsSpecial Projects
End to End RevenueCycle ManagementNew account set up
Pre-certificationservicesPre-billing scrubcorrectionsEligibility servicesMedical BillingAccounts Receivable& Denial ManagementPayment PostingClaims Processingand Adjudication
Data Analytics/MISTrend AnalysisData AnalyticsAuditing
F&A Services
Finance andAccounting
Accounts Payables Bank Reconciliation Fixed Asset
Reconciliation General Ledger Financial Reporting Account Receivable
HR and Payroll
Services Data entry & Record
Management Salary updates. Retirement benefit
administration. Reimbursement &
incentiveManagement.
Pay Roll Data Entry
& Calculation Deductions Tax Advisory Year End Processing Full and Final
Settlement
Mortgage Services
Loan Origination
Loan Application-DataEntry
Pricing Running AUS Order Title, Appraisal,
Flood, VOE & VOR Generate Program
Disclosure (GFI & TIL) Indexing Loan
Document
Loan Processing
Clearing LoanCondition
Title Review Pre- Underwriting Pre Closing
Closing & Funding Examining Title
Post Closing and DueDiligence
Trailing DocumentRetrieval
Loan DocumentIndexing
Post Closing Audit
Telecom ExpenseManagement
Data Management
New Account Set-up
Data Entry ofInvoices
Validation of CSRand Invoices
Invoice Management
Order Management
Circuit InventoryUpdate
Dispute Management Customer Service Updating
Disconnected notices Audit & Update GL
code
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DataSecurity
We are ISO 27001-Certified
Complete Data Security
Complete Data Privacy
Secured Client Data
Confidentiality of Clients Data
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Salient offers end-to-end solutions for allyour Mortgage needs.
Our Services
Receive and review documentsData entry for Loan ApplicationFinancial ReviewRun AUSOrder Appraisal, Title and ReviewOrder VOE, VOD, VOM, VOR, etc.Collect borrower documentsPrepare documents for submissionReview and clear conditionsOrder payoffs, flood cert, etc.Obtain clear to close or final approvalPost Closing Audit
Mortgage Banking
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Clear 2 Close
Features
Online Status Tracking of Loan 24X7
Centralized and standardized services
Reduced processing costs
Private Labeling
Stringent Quality Controls built in the process
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E Processing
Our processing solutions provide you processingcontrol through a range of options to submit yourloans, and keep track of documents
Online Loan Submission:
Submit your loan file directly through ourweb-based electronic processing system
Submit Loan by e-mail
Submit Loan by Fax
Submit Your Loan.On-Line
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This facility allows you secure real-time control on your loan,anywhere, anytime
Through our unique web-based system,you can:
Track your loans 24X7 @ SalientC2C.com
Get online MIS for your Pipeline
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On Line Status Tracking24X7
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You can private label the C2C platform to your netbranches and brokers.
We will provide your own customized loan trackingsystem
Customized Centralized Fulfillment Center
Private Labeling
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Case Study
Client : An Established Mortgage Banker
The Result
Solution
Challenge
Decentralized OperationsProcess Not Defined and Documented
Lots of Paper Work
No Back-up for trained resourcesThe mandate was to evaluate the existing processes at theclients (U.S.) site and identify the processes to betransitioned to Salient
Detailed solution identification methodology was followedto identify the processes and extensive fit for outsourcingscore cards were prepared
Processes that were in the highest score buckets wereselected and through onsite process mappingmethodologies at client site, the detailed flow charts anddesk top downloads were prepared
Adaptations required to bring the processes offshore wereidentified and the adopted process flow was put down. Thetransition team was trained & a detailed SOP was prepared.The SOPs were approved and signed off by the Client
Gap Analysis
Reduced costs significantly
Enhanced performance, quality and productivity Provided 24x7 capabilities. ImprovedTAT
Enhanced their competitive position by reinvesting the saved capital for strategicpurposes
Extended the organization strategically enabling it to pursue aggressive growthtargets through improved capacity management
Allowed them to focus on core competencies
Centralized Operations
Controls Mechanism in place
Paperless Environment
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Salient Business Solutions Limited
Vipul Orchid Plaza, 1st Floor, Sun City, Sector 54,
Gurgaon, Haryana 122001, India
Phone : 91-124-4343434 Fax : 91-124-4343409
Website : www.salientbpo.com
Email : [email protected] CONFIDENTIAL
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