FOR BELLSOUTH CUSTOMERSONLY

HELLO, Mr./Mrs. ___________.HELLO, Mr./Mrs. ___________.This is _______________ of Miragent Communications, an authorized partner of BellSouth. This is _______________ of Miragent Communications, an authorized partner of BellSouth. How are you today? Great! The reason I’m calling today is to share some information with youHow are you today? Great! The reason I’m calling today is to share some information with youAbout our company. We aid BellSouth in obtaining and retaining small business accounts About our company. We aid BellSouth in obtaining and retaining small business accounts Through providing excellent customer service and discounted phone rates. Through providing excellent customer service and discounted phone rates.

Mr./Mrs. ________________, do you feel that your current phone provider is meeting all of yourMr./Mrs. ________________, do you feel that your current phone provider is meeting all of yourCustomer service needs? Wonderful! I am going to be in your area on ____________________Customer service needs? Wonderful! I am going to be in your area on ____________________

And would like to stop by and introduce myself. Are you available at ___________________ And would like to stop by and introduce myself. Are you available at ___________________ ??

FOR NEW CUSTOMERSAND WINBACKS ONLY

HELLO, Mr./Mrs. ___________.HELLO, Mr./Mrs. ___________.This is _______________ of Miragent Communications, an authorized partner of BellSouth. This is _______________ of Miragent Communications, an authorized partner of BellSouth. How are you today? Great! The reason I’m calling today is to share some information with youHow are you today? Great! The reason I’m calling today is to share some information with youAbout our company. We aid BellSouth in obtaining and retaining small business accounts About our company. We aid BellSouth in obtaining and retaining small business accounts through providing personalized customer service. through providing personalized customer service.

Mr./Mrs. ________________, do you presently have a personal BellSouth Account Executive thatMr./Mrs. ________________, do you presently have a personal BellSouth Account Executive thatHandles all of your BellSouth questions and concerns? Wonderful! I am going to be in Handles all of your BellSouth questions and concerns? Wonderful! I am going to be in your area on ____________________ and would like to stop by and introduce myself. your area on ____________________ and would like to stop by and introduce myself.

Are you available at ___________________ Are you available at ___________________ ??

PRECALL PLANNING

Pre call planningPre call planning is crucial to your new business successnew business success.let’s get to work and make things happen. Here are some suggestions:

Review Review your 1your 1stst list of contacts or lead generator. list of contacts or lead generator.

Make a commitment Make a commitment to call on a specific numberto call on a specific number

of prospects daily, weekly, and monthly –of prospects daily, weekly, and monthly – just do itjust do it!!

Determine how you will make these calls, Determine how you will make these calls, are theseare these cold calls or scheduled calls. cold calls or scheduled calls.

If you determine that scheduling appointments by phoneIf you determine that scheduling appointments by phone is your best route for success, remember, theis your best route for success, remember, the phone is not for making presentationsphone is not for making presentations. . You will best service You will best service your customer by scheduling an appointment to review and your customer by scheduling an appointment to review and discuss how our company can benefit his/her needs.discuss how our company can benefit his/her needs.

If you determine that cold calling your customer is best, knowIf you determine that cold calling your customer is best, know with whom you need to speakwith whom you need to speak (who is the authorized decision (who is the authorized decisionmaker). maker). Do your homework!Do your homework!

Be professional, friendly and Most of all, enthusiasticenthusiastic.

Dis

covery

Dis

covery

Meeting

Th

e m

eetin

g/d

iscovery

pro

cess is tim

e u

sed

to

Iden

tify th

e cu

stom

er n

eed

s – curre

nt/fu

ture

Identify the customer needs

MeetDiscoverDiscover

The meeting/discovery process is time used to identify the customer needs – current/future

Best method is getting the bill –Also use multiply discoverymultiply discovery questions

How important is communicationservice to your business?

Is the majority of your businessvia voice services or internet?

Number of lines

Features including voice mail

How much Long Distance?

Any Toll Free

Internet – DSL/Cable/Dial

How do you see your businessgrowing?

DiscoverDiscover DiscoverDiscover

SO

L

U

T

I

O

N

Pro

posin

gP

rop

osin

gRecommending

When proposing a solution – propose a complete communication

solution including local, long distance, & internetoptions along with the promo’s

When proposing an upgrade solution

Propose a complete solution

THE PROPOSALSHOULD BE A SINGLE PRICE PRESENTATIONSHOULD BE A SINGLE PRICE PRESENTATION