STREAMLINE STREAMLINE SERVICES SERVICES

CONSULTANCY CONSULTANCY LTD.LTD.Leaving you free to focus on Leaving you free to focus on

your businessyour business

ContentsContents Introduction & Corporate BackgroundIntroduction & Corporate Background StrategyStrategy Operational OutlineOperational Outline Selection CriteriaSelection Criteria Governing BodiesGoverning Bodies TachographsTachographs Our PhilosophyOur Philosophy Contact DetailsContact Details

Our driversOur driversUnderstand the pressures of the open road: for Understand the pressures of the open road: for them traffic, road works and diversions are all them traffic, road works and diversions are all in a days work. Whether you need a driver on a in a days work. Whether you need a driver on a

full time, part time seasonal or temporary full time, part time seasonal or temporary basis, our drivers will work with you to ensure basis, our drivers will work with you to ensure specific objectives are met , leaving you free to specific objectives are met , leaving you free to

focus on your business.focus on your business.

Introduction & Introduction & Corporate Corporate

BackgroundBackgroundWe will focus on your We will focus on your

contractual requirementscontractual requirements

How?How?We will provide you with;We will provide you with; Consistency of service.Consistency of service. High standards of customer care.High standards of customer care. Punctuality of supply.Punctuality of supply. Accuracy of supply through training.Accuracy of supply through training. Knowledge of your company, and Knowledge of your company, and

your specific requirements.your specific requirements.

In Our In Our ExperienceExperience

Many companies share the Many companies share the same goalsame goal

But few achieve their goal.But few achieve their goal.

Our Proven Record Has Our Proven Record Has HelpedHelped

Kuehne & NagelKuehne & Nagel DHL (various sites & contracts)DHL (various sites & contracts) Hoyer (Tate & Lyle)Hoyer (Tate & Lyle) Business Post (various sites)Business Post (various sites) Howard TenensHoward Tenens Turners (Soham) Ltd.Turners (Soham) Ltd. Waverley TBSWaverley TBS Royal Mail (various sites)Royal Mail (various sites) Reynolds Catering Services Ltd.Reynolds Catering Services Ltd. To name but a fewTo name but a few

Corporate BackgroundCorporate Background Financial Stability.Financial Stability. We can supply temporary & permanent We can supply temporary & permanent

staff.staff. And specialise in Driving & Industrial, And specialise in Driving & Industrial,

Construction, Building Services & Office Construction, Building Services & Office Support.Support.

A unrivalled knowledge of each sector.A unrivalled knowledge of each sector. A culture of high standards & A culture of high standards &

professionalism.professionalism.

StrategyStrategy Serviced centrally by our office in Serviced centrally by our office in

Loughton.Loughton. We will supply you a designated We will supply you a designated

contract manager, to deal with your contract manager, to deal with your contractual requirements.contractual requirements.

The FutureThe Future To maintain the competitive edge, we To maintain the competitive edge, we

will continually assess our position and will continually assess our position and the demands of the market place.the demands of the market place.

To encourage customers & employees To encourage customers & employees to work with us to develop the future to work with us to develop the future of our businesses.of our businesses.

Working together to elevate service Working together to elevate service levels, and reducing or maintaining levels, and reducing or maintaining your costs.your costs.

Operational OutlineOperational Outline The placement of staff in sufficient quantity & skill that is required The placement of staff in sufficient quantity & skill that is required

by the customer.by the customer. To be involved in the day to day management.To be involved in the day to day management. A strict driver selection process, that can be adapted to suit your A strict driver selection process, that can be adapted to suit your

requirements.requirements. Streamline Services will provide a personal service, all clients and Streamline Services will provide a personal service, all clients and

candidates can contact us on our out of hours mobile number 24/7. candidates can contact us on our out of hours mobile number 24/7. We do not have an out of hours help desk, we feel help desk’s do We do not have an out of hours help desk, we feel help desk’s do not give the client the service they deserve or pay for. not give the client the service they deserve or pay for.

A full and comprehensive Driver Negligence Insurance. This covers A full and comprehensive Driver Negligence Insurance. This covers up to £10,000 with any one single claim, but there is an excess of up to £10,000 with any one single claim, but there is an excess of £500 per claim.£500 per claim.

Once we receive a booking, Streamline aim is to give you a name Once we receive a booking, Streamline aim is to give you a name back within a maximum 30 minutes, if we feel we will have a back within a maximum 30 minutes, if we feel we will have a problem filling a booking we will advise the client either straight problem filling a booking we will advise the client either straight away, or within the time bracket given. away, or within the time bracket given.

If a short notice booking has been taken and a drivers name given, If a short notice booking has been taken and a drivers name given, Streamline expect the driver to be on site and ready to work within Streamline expect the driver to be on site and ready to work within the hour. the hour.

Performance & QualityPerformance & Quality To ensure that our performance can be measured To ensure that our performance can be measured

objectively we suggest the following criteriaobjectively we suggest the following criteria Shifts orderedShifts ordered Shifts coveredShifts covered SicknessSickness Accidents Accidents PunctualityPunctuality This is deemed to be our responsibility to provide This is deemed to be our responsibility to provide

a cost effective, tailor made business solution a cost effective, tailor made business solution through Key Performance Indicators (KPI’S)through Key Performance Indicators (KPI’S)

Selection CriteriaSelection Criteria We will assess their experience, work ethics, skill levels & compatibility.We will assess their experience, work ethics, skill levels & compatibility. We will obtain the candidates work history, two references, personal We will obtain the candidates work history, two references, personal

details, N.I. number.details, N.I. number. We will take copies of their driving licence plus any other training We will take copies of their driving licence plus any other training

certificates, Digital Tachograph Card, Driver Qualification Card, certificates, Digital Tachograph Card, Driver Qualification Card, Passport, a recent utility bill with their name and address on, and proof Passport, a recent utility bill with their name and address on, and proof of a right to work in the UK.of a right to work in the UK.

The candidate will also have to undergo a test on Vehicle Safety, The candidate will also have to undergo a test on Vehicle Safety, Highway Code, Driving Hours, Tachographs and the Working Time Highway Code, Driving Hours, Tachographs and the Working Time Directive.Directive.

If required by your company, we can arrange to have all candidates If required by your company, we can arrange to have all candidates assessed on their driving skills, and trained in manual handling assessed on their driving skills, and trained in manual handling techniques, Police checks can also be carried out if required.techniques, Police checks can also be carried out if required.

For our own insurance the candidate must be over 23 years of age, no For our own insurance the candidate must be over 23 years of age, no more then 6 points and have a minimum of 2 years experience on the more then 6 points and have a minimum of 2 years experience on the relevant category.relevant category.

All candidates are issued with a brochure detailing all legislation and law All candidates are issued with a brochure detailing all legislation and law requirements, plus a pack on manual handling techniques.requirements, plus a pack on manual handling techniques.

All candidates driving licences are checked quarterly through the DVLA.All candidates driving licences are checked quarterly through the DVLA.

Governing BodiesGoverning Bodies We belong to the following organisations;We belong to the following organisations; Recruitment and Employment Confederation.Recruitment and Employment Confederation. Freight Transport Association.Freight Transport Association. Our company are affiliated to A.C.S. Ltd. We Our company are affiliated to A.C.S. Ltd. We

adhere to an independent standards adhere to an independent standards authority, and are audited on a yearly basis, authority, and are audited on a yearly basis, we have been accredited with BS EN ISO we have been accredited with BS EN ISO 9001:2000, this covers Streamline, FOR THE 9001:2000, this covers Streamline, FOR THE PROVISION OF TEMPORARY AND PROVISION OF TEMPORARY AND PERMANENT STAFF WITHIN THE PERMANENT STAFF WITHIN THE RECRUITMANT INDUSTRY.RECRUITMANT INDUSTRY.

Tachographs Tachographs

Tachographs Tachographs After the initial 28 day period, Streamline require After the initial 28 day period, Streamline require

all tachos to be sent in, if this is not adhered to, our all tachos to be sent in, if this is not adhered to, our procedures are as follows;procedures are as follows;

On a monthly basis a letter is sent in with the On a monthly basis a letter is sent in with the drivers wage slip requesting the return of tachos.drivers wage slip requesting the return of tachos.

If Streamline still do not receive any tachos, we will If Streamline still do not receive any tachos, we will call and text the driver, at the same time a letter call and text the driver, at the same time a letter listing all missing tachos will be sent.listing all missing tachos will be sent.

If after a week Streamline still do not receive the If after a week Streamline still do not receive the said tachos, again will call the driver, accompanied said tachos, again will call the driver, accompanied with an URGENT - FINAL LETTER.with an URGENT - FINAL LETTER.

If Streamline still do not receive the said tachos, we If Streamline still do not receive the said tachos, we will send a disclaimer to the appropriate company, will send a disclaimer to the appropriate company, along with copies of letters sent to the said driver. along with copies of letters sent to the said driver.

11stst Contact Contact

Memo, sent in with wage slip, along with a stamped address Memo, sent in with wage slip, along with a stamped address envelope to send back to Streamline.envelope to send back to Streamline.

________________________________________

To:To: All DriversAll Drivers From:From: Consultants NameConsultants Name Date:Date: **/**/******/**/**** Re: Re: Outstanding TachosOutstanding Tachos Once again, there are a few drivers who are failing to send their Once again, there are a few drivers who are failing to send their

tacho’s and Period of Availability sheets into us on a regular tacho’s and Period of Availability sheets into us on a regular basis, this is again starting to cause problems for Streamline basis, this is again starting to cause problems for Streamline Services. Also please remember this is a legal requirement.Services. Also please remember this is a legal requirement.

As of the **/**/****, can you please return all outstanding tachos As of the **/**/****, can you please return all outstanding tachos prior to **/**/****, plus all completed POA sheets you may have in prior to **/**/****, plus all completed POA sheets you may have in the stamped address envelope that we have provided.the stamped address envelope that we have provided.

Thank you in advance, for your help in this matter.Thank you in advance, for your help in this matter.

22ndnd Contact Contact Letter listing all missing tachos, the driver must fully complete and sign for what has Letter listing all missing tachos, the driver must fully complete and sign for what has

happened to the said tachos.happened to the said tachos.________________________________________

Drivers Name Drivers Name Drivers addressDrivers address Date Date

Please find a list of outstanding tachograph charts and the companies that you were Please find a list of outstanding tachograph charts and the companies that you were

working for on the said dates. We need you to return the relevant tacho’s, plus fill in the working for on the said dates. We need you to return the relevant tacho’s, plus fill in the disclaimer below and return back to us ASAP in the stamped address envelope provided.disclaimer below and return back to us ASAP in the stamped address envelope provided.

COMPANYCOMPANY DATES REQUIREDDATES REQUIRED DIGITAL TACHOGRAPH CARD USEDDIGITAL TACHOGRAPH CARD USED TACHOS ENCLOSEDTACHOS ENCLOSED ON GOING CONTRACT HANDED IN DIRECTON GOING CONTRACT HANDED IN DIRECT LOST / MISPLACED / POSTED INLOST / MISPLACED / POSTED IN

Drivers DeclarationDrivers Declaration I confirm I used the above dated tachograph charts issued to me by the above mentioned I confirm I used the above dated tachograph charts issued to me by the above mentioned

companies. Tick appropriate boxes with the action you have taken.companies. Tick appropriate boxes with the action you have taken.

Signed...............................................................Signed............................................................... Date ……………………Date …………………… Print name ………………………………………..Print name ………………………………………..

Final Letter – Part 1Final Letter – Part 1 The final letter comes in 2 parts also included is the 2The final letter comes in 2 parts also included is the 2ndnd Contact list of missing tachos , and again sent Contact list of missing tachos , and again sent

with a stamped address envelope.with a stamped address envelope.________________________________________

Enclosed you will find a disclaimer listing all the tachos that we require ASAP, your failure to return Enclosed you will find a disclaimer listing all the tachos that we require ASAP, your failure to return the said tachos is causing Streamline major problems in getting paid, so we need your assistance the said tachos is causing Streamline major problems in getting paid, so we need your assistance with this problem, on the enclosed disclaimer, you need to tick what you have done with the tacho’s with this problem, on the enclosed disclaimer, you need to tick what you have done with the tacho’s then date and sign the disclaimer and send it back to us with the missing tachos.then date and sign the disclaimer and send it back to us with the missing tachos.

Under Road Transport Law (VOSA) Drivers are responsible for correctly operating the Under Road Transport Law (VOSA) Drivers are responsible for correctly operating the Tachograph instrument in order to accurately and fully record their activities, and if using Tachograph instrument in order to accurately and fully record their activities, and if using an analogue instrument, by means of a Tachograph chart. Drivers are then legally an analogue instrument, by means of a Tachograph chart. Drivers are then legally responsible to return the used charts to the operator within 42 days. This requirement responsible to return the used charts to the operator within 42 days. This requirement must be complied with even when a driver changes employer. To be able to return the must be complied with even when a driver changes employer. To be able to return the charts directly to the ‘operator’ we (Streamline Services) must receive them within the charts directly to the ‘operator’ we (Streamline Services) must receive them within the requisite timeframes to enable us to remain within the legal limits. requisite timeframes to enable us to remain within the legal limits.

This procedure has clearly not been adhered to, and is therefore an obvious breach of the This procedure has clearly not been adhered to, and is therefore an obvious breach of the Road Transport Regulations (Law) As such I must request a full return of ALL previously Road Transport Regulations (Law) As such I must request a full return of ALL previously identified ‘missing’ tachograph charts within the next Seven days. A failure to adhere to my identified ‘missing’ tachograph charts within the next Seven days. A failure to adhere to my reasonable request will unfortunately result in Streamline Services directly contacting reasonable request will unfortunately result in Streamline Services directly contacting VOSA to assist us in our efforts to gain said missing charts, and return them directly to the VOSA to assist us in our efforts to gain said missing charts, and return them directly to the operatoroperator

Could you please return Could you please return ALL TACHOSALL TACHOS prior to the **/**/**** ASAP, in the stamped address envelope prior to the **/**/**** ASAP, in the stamped address envelope that has been provided.that has been provided.

Thank you for your help in this matter Thank you for your help in this matter

Final Letter – Part 2Final Letter – Part 2 Urgent – Final LetterUrgent – Final Letter

Dear (Drivers full name)Dear (Drivers full name) Subject : Drivers Hours InfringementsSubject : Drivers Hours Infringements Tachograph :Tachograph : Date : **/**/****Date : **/**/**** Company :Company : (Company Name)(Company Name) The statutory requirements of the current driver’s hours regulations were not The statutory requirements of the current driver’s hours regulations were not

adhered to in the above mentioned tachograph chart(s).adhered to in the above mentioned tachograph chart(s). Your attention Is drawn to the following infringement(s) ;Your attention Is drawn to the following infringement(s) ; Non-return of tachograph chartsNon-return of tachograph charts We have a joint responsibility to ensure that the hours and regulation rules are We have a joint responsibility to ensure that the hours and regulation rules are

strictly adhered to.strictly adhered to. As this is your second and final letter, disciplinary procedures may be As this is your second and final letter, disciplinary procedures may be

instigated. The relevant clients and authorities have been advised of your instigated. The relevant clients and authorities have been advised of your negligence and Streamline Services Consultancy Ltd now absolves itself of any negligence and Streamline Services Consultancy Ltd now absolves itself of any action taken by the relevant authorities on your behalf.action taken by the relevant authorities on your behalf.

Do not ignore this letter. Please talk your representative to resolve the Do not ignore this letter. Please talk your representative to resolve the problem – If you have since returned the above charts please accept our problem – If you have since returned the above charts please accept our apologies and we will amend our records accordingly.apologies and we will amend our records accordingly.

Yours SincerelyYours Sincerely

Tachograph Letters to Tachograph Letters to CompanyCompany

Re: Tachograph ReturnRe: Tachograph Return To Whom this may concern,To Whom this may concern, Streamline Services Consultancy Ltd have a quality management Streamline Services Consultancy Ltd have a quality management

system in place that requires our drivers to ensure that system in place that requires our drivers to ensure that every every tachographtachograph is returned to Streamline after their required is returned to Streamline after their required retention period of the current week plus the previous 28 retention period of the current week plus the previous 28 calendar days is complete.calendar days is complete.

This enables us to return these charts to the relevant vehicle This enables us to return these charts to the relevant vehicle operator allowing them to comply with ‘O’ Licence stipulations.operator allowing them to comply with ‘O’ Licence stipulations.

However, despite these efforts, listed below are details of missing However, despite these efforts, listed below are details of missing tachograph(s) and attached are copies of chasing letters sent to tachograph(s) and attached are copies of chasing letters sent to the offending driver(s) advising them of their legal position.the offending driver(s) advising them of their legal position.

DateDate NameName Tachograph DatesTachograph Dates Drivers Full NameDrivers Full Name In Closing, Streamline Services Consultancy Ltd have taken all In Closing, Streamline Services Consultancy Ltd have taken all

reasonable steps to chase the above and if you experience any reasonable steps to chase the above and if you experience any further problems or require information about our procedures, further problems or require information about our procedures, please contact me for further details.please contact me for further details.

Driver’s DisclaimerDriver’s Disclaimer Tachograph DisclaimerTachograph Disclaimer Driver: Enter drivers full nameDriver: Enter drivers full name Dates Outstanding: Enter all dates of missing Dates Outstanding: Enter all dates of missing

tachos. tachos. Comments: Enter reason why disclaimer is Comments: Enter reason why disclaimer is

being sentbeing sent Driver Signature:Driver Signature: Print: Drivers full namePrint: Drivers full name Agency Signature:Agency Signature: Print: Streamline Services ConsultantPrint: Streamline Services Consultant Date: **/**/****Date: **/**/****

Streamline Service’s Streamline Service’s DisclaimerDisclaimer

Re: Tachograph ReturnRe: Tachograph Return

To Whom this may concern,To Whom this may concern, Streamline Services Consultancy Ltd have a quality management system Streamline Services Consultancy Ltd have a quality management system

in place that requires our drivers to ensure that in place that requires our drivers to ensure that everyevery tachographtachograph is is returned to Streamline after their required retention period of the current returned to Streamline after their required retention period of the current week plus the previous 28 calendar days is complete.week plus the previous 28 calendar days is complete.

This enables us to return these charts to the relevant vehicle operator This enables us to return these charts to the relevant vehicle operator allowing them to comply with ‘O’ Licence stipulations.allowing them to comply with ‘O’ Licence stipulations.

However, despite these efforts, listed below are details of missing However, despite these efforts, listed below are details of missing tachograph(s) and attached are copies of chasing letters sent to the tachograph(s) and attached are copies of chasing letters sent to the offending driver(s) advising them of their legal position.offending driver(s) advising them of their legal position.

DateDate NameName Tachograph DatesTachograph Dates Drivers Full NameDrivers Full Name In Closing, Streamline Services Consultancy Ltd have taken all reasonable In Closing, Streamline Services Consultancy Ltd have taken all reasonable

steps to chase the above and if you experience any further problems or steps to chase the above and if you experience any further problems or require information about our procedures, please contact me for further require information about our procedures, please contact me for further details.details.

Yours Sincerely Yours Sincerely

Our PhilosophyOur PhilosophyOur partnership and future Our partnership and future

working togetherworking together

We will ensure that the We will ensure that the customer receivescustomer receives

Streamline will not underestimate your expectations.Streamline will not underestimate your expectations. We are confident in our proven ability to meet your We are confident in our proven ability to meet your

standards of service.standards of service. Consistency of service: accurate first time supply.Consistency of service: accurate first time supply. High standards of care.High standards of care. Delivery punctuality.Delivery punctuality. Care for the customers premises and product.Care for the customers premises and product. Delivery within the expected lead time.Delivery within the expected lead time. Regular meetings to review our service levels, and Regular meetings to review our service levels, and

any new requirements you may have.any new requirements you may have. Streamline can be contacted 24 hours a day, 365 days Streamline can be contacted 24 hours a day, 365 days

of the year.of the year.

What we do for our What we do for our driversdrivers

Streamline will always try to give the driver continuity Streamline will always try to give the driver continuity of work, if a driver is happy with what they are doing, of work, if a driver is happy with what they are doing, they will help Streamline if and when required.they will help Streamline if and when required.

If a driver has a problem, they know Streamline will be If a driver has a problem, they know Streamline will be there day or night if needed, we have the facilities, the there day or night if needed, we have the facilities, the knowledge and the contacts to help when required.knowledge and the contacts to help when required.

Because of our outlook plus how Streamline treat their Because of our outlook plus how Streamline treat their staff, where possible our drivers will be flexible and staff, where possible our drivers will be flexible and change their personal life to accommodate us and our change their personal life to accommodate us and our clients. clients.

Unless there has been a major problem in the drivers Unless there has been a major problem in the drivers personal life, when a driver has been booked we can personal life, when a driver has been booked we can guarantee they will turn up for work as required.guarantee they will turn up for work as required.

We have provided driver training, from manual We have provided driver training, from manual handling, HI-AB courses, to putting our staff through handling, HI-AB courses, to putting our staff through their LGV driving licences.their LGV driving licences.

How to contact us?How to contact us? Matthew Pask & Paul Sullivan will help you with Matthew Pask & Paul Sullivan will help you with

any questions you may have, you can contact them any questions you may have, you can contact them on;on;

Telephone: 0208 508 6100Telephone: 0208 508 6100 Fax: 0208 508 6390Fax: 0208 508 6390 24hr on call number: 07939 474 19024hr on call number: 07939 474 190 E-mail: E-mail: matt.pask@streamlineservices.co.ukmatt.pask@streamlineservices.co.uk or or

paul.sullivan@streamlineservices.co.ukpaul.sullivan@streamlineservices.co.uk Web: Web: www.streamlineservices.co.ukwww.streamlineservices.co.uk

Streamline Services, Aerzen House,Streamline Services, Aerzen House,Langston Road, Loughton, Essex, IG10 3SLLangston Road, Loughton, Essex, IG10 3SL