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WALTERS PEOPLE SALARY SURVEY 2017 | 1
SALARY SURVEY
2017
2 | WALTERS PEOPLE SALARY SURVEY 2017
CONTENTS
Introduction 3
Job market expectations
Employee survey 4
Employer expectations 7
Salary Survey 2017
Accounting & Finance 8
Banking & Financial Services 8
Secretarial & Management Support 10
IT 10
Supply Chain 10
Walters People
About us 12
Roles we recruit for 14
Whywe’redifferent 16
Walters People Academy 17
Certifications 18
Contact 19
WALTERS PEOPLE SALARY SURVEY 2017 | 3
INTRODUCTION
The Dutch labour market improved greatly last year. We saw hiring volumes rise continuously, with exponential growth in demand for candidates with specialist knowledge.
Walters People witnessed exciting growth across a wide range of areas. Firstly, we vastly expanded our teams and had the privilege of welcoming many highly talented recruitment consultants. Secondly, we improved the quality of our processes to ensure that every candidate that works through us is thoroughly tested and checked for two references. And thirdly, I am proud to announce the launch of Walters People Academy, our brand new e-learning platform. It enables our working candidates to further develop their skills and knowledge, so that they can be of maximum value to their current employer and at the same time progress their career. You can read more about the Walters People Academy on page 17.
Our annual survey on job market expectations (page 4) shows that both candidates and employers have a positive outlook for 2017. The majority of employees expect more job opportunities for their type of role and employers expectcontinuinggrowthinhiringlevels.Wecan’twaittohelpyoufindtheperfect match.
Jose BokhorstDirector+31(0)207969040
4 | WALTERS PEOPLE SALARY SURVEY 2017
EMPLOYEE SURVEY
FINANCE
Accounting
Banking & Financial Services
THIS SURVEY WAS COMPLETED BY PROFESSIONALS IN:
WHAT ARE YOUR SALARY EXPECTATIONS FOR 2017?
HOW DID YOUR SALARY EVOLVE IN 2016?
Increase >3%
Increase 1-3%
Decrease 1-3%
Decrease >3%
No change
40320 0
20
40
60
10
20
30
40
13 5 14114 3529 6352 29 10 253 1 15
1117
FINANCE FINANCEBUSINESS SUPPORT BUSINESS SUPPORT
DO YOU BELIEVE YOU ARE BEING PAID YOUR MARKET VALUE?
Yes
No, I believe that I am paid above market value
No, I believe that I am paid below market value
FINANCE
BUSINESS SUPPORT
0% 20% 40% 60% 80% 100%
47
40 582
512
Secretarial & Management Support
Customer Support & Sales Support
IT Support
Logistics & Supply Chain
HR
Other
%48
12
9
7
54
96
WALTERS PEOPLE SALARY SURVEY 2017 | 5
87% of professionals are optimistic about the Dutch economy in 2017
WHAT ARE YOUR EXPECTATIONS FOR THE JOB MARKET IN 2017?
FINANCE
BUSINESS SUPPORT
0% 20% 40% 60% 80% 100%
59
54 739
734I expect a wider range of vacanciesfor my type of role
I expect the number of vacanciesto remain stable for my type of role
I expect less available jobs for my type of role
TOP 5 SECONDARY BENEFITS THAT ARE CONSIDERED IMPORTANT BY EMPLOYEES
Ability to work from home / flexible working hours
Discount on sports or cultural activities
Office with fun features and games
Free lunchTeam incentives and staff parties
81% 63% 42% 37% 34%
WHAT ARE THE MOST IMPORTANT FACTORS WHEN CHOOSING A NEW JOB OR ASSIGNMENT?
58% of Dutch professionals receive compensation for overtime
Salary and extra benefits
Company culture and colleagues
Challenging job content
Career opportunities
Job security
Training and education
The company’s reputation
Work life balance1
2
3
4
5
6
7
8
6 | WALTERS PEOPLE SALARY SURVEY 2017
DID YOU COMPLETE ANY TRAINING OR EDUCATION IN 2016?
40
50
30
20
10
035 4425 9
Internal training
External training
Bachelors or mastersNo
69% of training was paid for by employers
0 20% 40% 60% 80% 100%
YesNo
0 20% 40% 60% 80% 100%
YesNo
ARE YOU SATISFIED WITH YOUR CURRENT EMPLOYER’S TRAINING OPPORTUNITIES?
0 20% 40% 60% 80% 100%
YesNo
58 42
DO YOU PLAN TO FOLLOW TRAINING OR CLASSES IN 2017 TO SUPPORT YOUR CAREER DEVELOPMENT?
JOB SEARCHING IN 2017
ARE YOU WILLING TO PAY FOR THIS YOURSELF?
78 6422 36
52% of employees apply for jobs using their mobile phone
82% of professionals check the LinkedIn profile of the interviewer before a job interview
72% put a photo on their CV
75% include hobbies
in their CV
80% include a
motivation letter
57% are in favor of job interviews through Skype
WALTERS PEOPLE SALARY SURVEY 2017 | 7
EMPLOYER EXPECTATIONS
WHAT ARE YOUR EXPECTATIONS FOR THE JOB MARKET IN 2017?
FACTORS SEEN AS MOST IMPORTANT FOR EMPLOYEE RETENTION
HOW DO YOU PERCEIVE THE LEVEL OF ENGLISH IN YOUR ORGANISATION?
%71
26
3
I expect the number of vacancies to increase
I expect the number of vacancies to remain stable
I expect the number of vacancies to decrease
44% of organisations have seen the number of inter-national employees growin the past 5 years
HOW DO YOU EXPECT SALARIES TO EVOLVE IN 2017?
10
20
30
40
50
60
70
01236313
1-3% Decrease
No change
1-3% Increase
>3% Increase
30% 24% 22% 15% 9%
Opportunities for career growth
Company culture Work life balance Training & development
Salary
These numbers are based on a survey conducted among 770 Dutch Walters People candidates and 158 clients. Of the candidates, 56% were born in or after 1980, 58% were female and 42% were male. Of the clients, 79% were born before 1980, 66% were male and 34% were female. For more information about this survey, please contact [email protected].
Excellent among all employees
Sufficient for the job requirements
Varies a lot among employees
Not sufficient for the job requirements55
18
7 20
%
8 | WALTERS PEOPLE SALARY SURVEY 2017
SALARY SURVEY
Accounting & FinanceThedemandforcontractfinanceprofessionalsgrewrapidlyin2016,resultinginacandidatedrivenmarket. Digitalisation programmes within organi-sationsboosteddemandforstaffwithaBachelor’sor Master’s degree and analytical skills, replacing moreoperationalandtransactionalstaff.Asaresult,contractingsalaryratesincreasedin2016,especiallyfor specialised and experienced accountants. We expect demand for mid-level professionals with these analytical skills will continue to rise in 2017, with junior controllers and junior accountants also expected to be highly sought-after by international organisations. In addition, legislation that limits repeated extensionofflexiblecontractshasledmanyorganisationstofavourrecruitingonatemp-to-permbasis,offeringflexibilityforalongerperiod.
Banking & Financial ServicesAsbackofficeteamsworkedhardtoadaptprocessesforregulatorycompliancein2016,contractorsto support them were in high demand. We expect demand for those specialising in risk and compliance to continue to outstrip supply in 2017. There was a slightincreaseincontractratesduring2016andweanticipate specialists and high potential graduates willalsobenefitfrommodestgains.
Brexit is an interesting development for the Dutchfinancialservicesmarket.Itispossiblesome internationalfirmsmayrelocatecertainbusiness functions from London to the Netherlands, whichcould drive demand at all levels of seniority.
WALTERS PEOPLE SALARY SURVEY 2017 | 9
ACCOUNTING & FINANCE
ROLE SALARY PER ANNUM EUR (€)
2016 2017
Accounts Payable Team Leader 40 - 50k 40 - 50k
Accounts Payable Specialist 30 - 40k 35 - 45k
Accounts Payable Administrator 25 - 35k 25 - 35k
Accounts Receivable Team Leader 40 - 50k 40 - 50k
Accounts Receivable Specialist 30 - 40k 35 - 45k
Credit Controller 25 - 35k 25 - 35k
Junior Controller 33 - 40k 35 - 40k
Senior Financial Administrator 35 - 40k 40 - 50k
PayrollOfficer 40 - 50k 40 - 50k
Graduate (Bachelor/Master) 30 - 40k 30 - 40k
Graduate (MBO/Secondary Vocational) 20 - 30k 25 - 35k
BANKING & FINANCIAL SERVICES
ROLE SALARY PER ANNUM EUR (€)
2016 2017
PaymentOfficer 30 - 35k 30 - 35k
AccountsReceivableOfficer 30 - 35k 30 - 35k
Accounts Assistant 30 - 35k 32 - 37k
Underwriting Support 30 - 35k 30 - 35k
Junior Risk Analyst 35 - 40k 35 - 40k
Junior Credit Analyst 35 - 40k 37 - 42k
JuniorComplianceOfficer 35 - 40k 35 - 40k
Financial Accountant 40 - 45k 42 - 47k
NB:Figuresarebasicsalariesexclusiveofbenefits/bonusesunlessotherwisespecified.
10 | WALTERS PEOPLE SALARY SURVEY 2017
Secretarial & Management SupportEconomicgrowthin2016ledmanybusinessestoexpand, creating new opportunities for secretarialand management support professionals, a trend weexpect to see continue in 2017. Providing support tomanagers within an international environment requiresknowledge of various tools and systems, as well asbilingualormultilingualfluency.Professionalswiththis combination of skills will be highly sought-after,as will those with a Bachelor’s degree.
In 2017, hiring managers looking to attract andretainsecretarialandmanagementsupportstaffwillneed to focus on providing opportunities for careerdevelopment to secure the best talent. As demand outstrips supply for skilled secretarial and management support professionals, salaries are expected to increase.
ITDemandforITstaffshowedrapidgrowthin2016,withhighpotentialITgraduatesoftenlandingtheirfirstjobbeforetheyhadfinished their degree. Junior level professionals with one to two years’ experience and an MBO4 IT degreewill be highly sought-after in 2017.
Increased outsourcing of IT departments created high demandfromhostingcompaniesforservicedeskstaffin2016.However,wagesinoutsourcingcompanieswere traditionally below market rate and as a result turnover rates were high. We believe this createsopportunities for organisations recruiting in-houseITsupportstaffandthereforeexpectsalariestoincrease.In2017companiesareadvisedtooffertrainingand development programmes as these are highly valued by IT support professionals.
Supply ChainOrganisations are placing greater emphasis on achieving operational excellence through seamless and costefficientlogisticsprocesseswithoutcompromisingcustomerservice.However,experiencedprofessionalswho can contribute to setting up these high quality processesarescarce.Withorganisationsalsofindingit challenging to attract candidates with management potential and multilingual skills, we believe the market for experienced candidates will tighten further in 2017, resulting in continued growth in salaries for these professionals.
WALTERS PEOPLE SALARY SURVEY 2017 | 11
SECRETARIAL & MANAGEMENT SUPPORT
ROLE SALARY PER ANNUM EUR (€)
2016 2017
Executive & Personal Assistant 35 - 53k 35 - 53k
OfficeManager 30 - 45k 30 - 45k
Legal Secretary 28 - 40k 28 - 40k
HR&RecruitmentSupport 25-36k 28 - 40k
Management Assistant 24 - 38k 26 - 38k
Receptionist 23 - 31k 23 - 31k
Data Entry 23 - 31k 23 - 31k
Graduate (Bachelor/Master) 20 - 32k 20 - 32k
IT
ROLE SALARY PER ANNUM EUR (€)
2016 2017
System Administrator 30 - 58k 30 - 58k
Application Administrator 30-60k 32 - 60k
Network Administrator 30-60k 32 - 60k
ITHelpdesk(1st/2nd/3rdline) 25 - 40k 27 - 42k
SUPPLY CHAIN
ROLE SALARY PER ANNUM EUR (€)
2016 2017
Operations Manager 36-52k 36 - 55k
Demand & Supply Chain Planner 35 - 58k 36 - 60k
Logistics Analyst/Third Party Logistics 35 - 58k 36 - 60k
Supply Chain Co-ordinator 30 - 42k 31 - 44k
Inside Sales Support 25 - 45k 25 - 45k
Export Associate 25 - 42k 26 - 42k
Sales Representative 23 - 42k 23 - 42k
Order Management Specialist 25 - 38k 28 - 40k
Customer Service Representative (multilingual) 23 - 33k 24 - 35k
NB:Figuresarebasicsalariesexclusiveofbenefits/bonusesunlessotherwisespecified.
12 | WALTERS PEOPLE SALARY SURVEY 2017
ABOUT US
WALTERS PEOPLE SALARY SURVEY 2017 | 13
We specialise in the recruitment of temporary andtemporary-to-permanentemployeesforfinancialandbusinesssupportpositions.Weaimtofindtheperfectmatch as fast as possible: the ideal candidate for our client and the most suitable job for our candidate.Walters People operates in Belgium, France, theNetherlandsandSpain.Fromourofficesinthe Netherlands, we focus primarily on the regions Amsterdam, Eindhoven, Rotterdam and Utrecht.
The strength and success of Walters People is a directresult of our consultants´ passion, energy and dedication tofindingtherightmatchbetweenclientandcandidatein the shortest amount of time.
The Robert Walters GroupRobert Walters was founded in London in 1985, and is a global specialist professional recruitment consultancy focused at the mid to senior level.
With a global presence in 27 countries, Robert Walters is the ideal recruitment partner for both national and international assignments. The Robert Walters Group operates three businesses under the following brands: Robert Walters (permanent and interim recruitment), Walters People (contracting) and Resource Solutions (recruitment process outsourcing).
14 | WALTERS PEOPLE SALARY SURVEY 2017
ROLES WE RECRUIT FOR
Finance & Accounting•All-roundfinance• Assistant controller• Credit controller • Accounts payable• Accounts receivable• Graduate positions (Bachelor/Master/MBO)
Banking & Financial Services• Accounting• Accounts payable• Accounts receivable• Underwriting• Risk analyst• Credit analyst•Complianceofficer
Secretarial & Management Support• Executive & personal assistant • Secretary•Officemanager• (Legal) secretary •HR&Recruitmentsupport• Management assistant • Receptionist • Data Entry • Graduate (Bachelor/Master)
IT• System Administrator • Application Administrator • Network Administrator •ITHelpdesk(1st/2nd/3rdline)
“ I love working with Walters People because of their personal touchandflexibleapproach.Iftherightcandidatecomesbyin the evening they will send you a WhatsApp message or giveyouacalltodiscuss.Myconsultantalwaysfindstherightprofessional within the agreed time frame, while this process sometimes takes weeks with other agencies.”
— Erik Vendel, Manager Customer Financial Services Benelux & Nordics at FedEx
WALTERS PEOPLE SALARY SURVEY 2017 | 15
“ I’m in my current role thanks to Walters People and I now have a number of temporary employees working in my team through them. What sets them apart is their honesty and the fact that they keep searching untiltheyfindtheperfectcandidate. I also like how well they keep in touch with their working professionals.”
— Michela Trovatello, Team Lead Accounts Payable at Brand Loyalty
“The Walters People consultants are truly focused: they are responsive, proactive and have a good understanding of our corporate culture. Furthermore, they care about their working professionals: they build a relationship with them, meet them on a regular basis and ask them for feedback.”
—AnoukSnel,StaffingTeamLeadNEMEAatNetAPP
Supply Chain• Operations Manager• Demand & Supply Chain Planner • Logistics Analyst/Third Party Logistics • Supply Chain Co-ordinator • Inside Sales Support • Export Associate • Sales Representative • Order Management Specialist • Customer Service Representative (multilingual)
16 | WALTERS PEOPLE SALARY SURVEY 2017
WHY WE’RE DIFFERENT
1. We’re specialists Due to our strong specialisation, we have accumulated specificemploymentmarketandindustryknowledgerelated to the positions we recruit for. This enables us to provide our clients with optimal advice and introduce the right candidates to them.
2. Team-based culture Weofferateam-basedprofitshare–ensuringcandidateshave access to a range of companies, and vice versa. This ensures that the right person is placed in the right job.
3. Speed and quality We will introduce you to the right candidate within 24 hours. Providing rapid, high-quality service is what drives us and sets us apart.
4. Candidate oriented We focus on our candidates. All our consultants conduct an average of eight interviews each week, and check at least two references for each candidate that we introduce to you. We personally know the candidates in our network and we are aware of their qualities and ambitions. We test their knowledge, languages and skills andweofferthemfreeworkshopsandonlinetrainingthrough our Walters People Academy.
WALTERS PEOPLE SALARY SURVEY 2017 | 17
ACADEMY
A strong focus on skill development and career progression runs through our business, both internally and towards our candidates. Our relationship with them does not end when they start a new job or assignment. We keep coaching them and arrange workshops to expand their professional skills.
This year we have proudly launched a brand new e-learning platform in partnership with renowned institutes Marcus Verbeek, NTI and Artra. Our working professionalscanparticipateinarangeofcertified online courses for free and whenever it suits them. Thetrainingcatalogueoffersbothshortcoursesandcompletetrainingmodulesin,forexample,MSOffice,businessEnglish/German/French,financialadministrationand time management.
Byofferingonlineandofflinedevelopmentopportuni-ties to our candidates, we help them progress their career and build a long-term relationship with them. This is how we truly empower their working life! Ourclientsinstantlybenefitfromengagedand motivatedstaffwithcontinuouslyimprovingskills.
Visit www.walterspeople.nl/academy to view the full training catalogue or contact [email protected] for more information.
18 | WALTERS PEOPLE SALARY SURVEY 2017
CERTIFICATIONS
ISO, the guarantee for quality policyRobert Walters Netherlands and contracting specialistWalters People Netherlands are ISO-9001 (qualitypolicy)andISO-14001(environmentalpolicy)certified.This status is also a reward for the qualitymanagement system at the Robert Walters Group,recognised as being one of the leading internationalrecruitment organisations.
ABUThe Federation of Private Employment Agencies (ABU)represents the interests of employment agenciesin the Netherlands. ABU members must satisfy highstandards for quality. This includes requirementsrelating to workplace safety, rules of conduct,employment conditions and the payment of socialpremiums and contributions. This represents a guaranteefor employers and temporary employees that ABUmembersofferquality,safetyandfinancialreliability.Since members undergo a screening processperiodically, continuous quality is guaranteed.As a member of ABU, we apply our own GeneralTerms and Conditions.
NEN 4400-1 TheNEN4400-1certificateispartofthequalitymarkissued by the Dutch Labour Standards Foundation(SNA). This is a national, very high-quality and inde-pendent trust mark for all companies based in theNetherlands that make employees available for work. Employment agencies with this trust mark have their(personnel) administrative systems in order, pay their taxes and social contributions on time, and employees hired through these agencies are authorised to work in the Netherlands.
WALTERS PEOPLE SALARY SURVEY 2017 | 19
CONTACT
AMSTERDAM Anne Rose Bosma Finance & Accounting [email protected]
Huib-Jan Verhoef Finance & Accounting,
Banking & Financial Services [email protected]
Melissa Rutjes Secretarial & Management Support, Supply Chain [email protected]
Roselle de Kruijk IT [email protected]
WTC,TowerH3rdFloorZuidplein 281077 XV Amsterdam+31(0)[email protected]
EINDHOVEN Lisette Snep [email protected]
Begijnenhof4-65611ELEindhoven+31 (0)40 799 99 [email protected]
ROTTERDAM Ellora van Woerkom [email protected]
Weena69029e verdieping 3012 CN Rotterdam+31 (0)10 799 80 [email protected]
UTRECHT Sicco Wiersma [email protected]
Regus, Blok DGraadt van Roggeweg 328-3343531AHUtrecht+31 (0)30 799 08 [email protected]
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