SAIF AHMAD

• SALES & MARKETING MANAGEMENT

• BUSINESS SUPPORT & REVENUE GENERATION

• PROJECT MANAGEMENT

• OPERATIONS & ADMINISTRATION

• BUSINESS COMMUNICATION

• CLIENT SUPPORT

• QUALITY MANAGEMENT

• TRAINING SUPPORT & MANAGEMENT

• STRATEGY, PLANNING & IMPLEMENTATION

• RISK MITIGATION & DOCUMENTATION

• APPRAISALS & ASSESSMENTS

MANAGEMENT PROFILE :: SALES, MARKETING & OPERATIONS

CERTIFICATION

Languages Known: English, Hindi, Urdu & functional Arabic

Mobile/WhatsApp: (+91) 97000 00727Email: saifahmad1@gmail.com Skype: saifahmad.LinkedIn: in.linkedin.com/in/saifahmad2

CAREER & ACCOMPLISHMENTS

MANAGER OPERATIONS & SALES, India W3 Offshore Development Centre Pvt. Ltd. - W3 Industries N.V.Secunderabad, India (April 2011 - October 2015)

• Augmented overall company sales by 10% by acquiring projects and AMCs locally• Budget planning and fund allocation for clearing 3.3 million in dues• Saved the company 1 million towards overheads and operation costs annually• Maintained a 99% on time project delivery record and at times ahead of schedule• Maintained less than 2% attrition throughout the tenure TEAM LEAD ProcessIvy Comptech Pvt. Ltd. (Party Gaming PLC)Hyderabad, India (June 2003 - November 2006)

• Department-wise contribution of over 20% towards company’s annual profits and turnover of close to $900 in Poker alone

• Pivotal in team’s productivity levels increase of 12-15% monthly that directly resulting in increase in customer conversion & revenues generated by 6-8% annually

• Expeditiously promoted from Associate to Specialist to Asst. Team Lead to Team Lead within 18 months.

• Won “The Ivies” in Sept. 2005 and nominated twice for the prestigious company-wide exceptional performance recognition award

• Awarded “Superstar of the Month” certificate twice in recognition of quality, excellence and highest productivity

• Lowest attrition rate within the team among all other departments of the organization

HEAD OF AREA SALES AND MARKETINGSunComp TechnologiesSecunderabad, India (April 1999 - May 2003)

• Consistently exceeded sales targets throughout the tenure. Set original target at 50k per month, quickly revised to 100k.

• Boosted company sales by 20% resulting in company expansion and increased profits exponentially

• Developed client service programs that helped expand client base by 45% during my tenure

Christchurch Polytechnic Institute of Technology, New Zealand 2008 - 2009 Graduate Diploma in Information & Communications Technology

Bharitiya Sikhsha Parishad, Lucknow University, India 1995 to 1998Bachelor of Sciences in Computers

MANAGEMENT EXPERTISE:

Certified in Leadership Development Initiative “Transform yourself into a Leader” in an Executive Educa-tion Program by CPI Intellisoft Professional Trainers

Trained on the Capacity Planning Module to forecast the business requirement, execution of work vis-à-vis available resources and calendar days as part of an inter-departmental training at Ivy Comptech Pvt. Ltd.

EDUCATION

PROFESSIONAL TRAINING

MS.Net (C#, ASP.NET) SQL Server Mar - Aug 2015Essentials of ‘C’ Language Sep - Nov 2014Cisco Certified Network Associate (C.C.N.A ) Aug - Oct 2000Microsoft Certified Systems Engineer (M.C.S.E) Mar - May 2000Computer Hardware Engineering & Networking Mar - Aug1999

Operations & Administration• Singlehandedly responsible for all administrative, infrastructural,

logistical, networking & technical, human resource, training, operations and vendor management

• Actively involved with business continuity planning (BCP) and client relationship management programs & that catered to long term business associations with loyal patrons, vendors & offshore business partners

• SPOC for offshore business partners and high stake clients as part of the “Executive Host Program” that served to specifically profiled loyal and significant patrons

• Devised department specific processes, call center matrix and provided strategic overviews of business operations with focus on SLA compliance and employee productivity

• Plan, conduct and participate functional developmental meetings with department heads to streamline operations and delegate function-wise responsibilities

• Invoicing and collections of the payments from clients and line of business partners

• Plan, conduct and participate functional developmental meetings with department heads to streamline operations and delegate function-wise responsibilities

Project Management, Strategies & Planning• Handled all aspects of the Web Development Projects from

inception to delivery• Familiarized the team with the customer requirements, process,

procedural standards, policies, unwritten rules unique to the business culture, techniques and tools to support task performance & high quality delivery

• Responsible for the delivery of a product /service / solution within constraints (schedules, features and functionality) as head of India Operations

• Monitored and recorded all project communication via tickets in the Auriga Project Management System, emails and at times for need of clarity through phone calls and Skype video calls

• Some activities included development of the solution, design and preparation of proposals, performing instructional web based tutorials and demonstrations as and when necessary

Human Resources • Ensured legal compliance by monitoring and implementing

applicable human resource federal and state requirements, conducting investigations and record maintenance

• Administered compensation, benefits and performance management systems

• Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, laying off employees, and administering disciplinary procedures

• Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related concerns

Appraisals & Evaluation• Bi-annually reviewed employee performance with monthly

feedbacks to ensure consistency that directly resulted in the employee’s salary raise, promotions & recognition awards

• Conducted 360 feedbacks that involved all employees, stakeholders and customers to ensure smooth operations and enhanced productivity, performance and professional development

• Motivated team by providing one-on-one mentoring while maintaining a very cordial yet professional relationship to ensure approachability for any issue that may affect performance & deliverables

Training & Quality Management• Monitored all modes of communication, assessment & evaluation to

ensure consistency and highest quality deliverables of international standards

• Assisted the marketing team with online (e-business) promotional services for B2B & B2C clients to achieve cost-effective quality customer service

• Trained and mentored (OJT/Classroom) for calls, emails, chats for verbal and written professional communication, accent neutralization, phone etiquettes and reports navigation

• Trained employees to collect, analyze and manage the data to improve quality and efficiency of the data system while using reports to produce solutions to existing issues

• Participated & volunteered in inter-departmental trainings to understand the different facets of the business and the organization’s goals through different perspectives

SAIF AHMADMANAGEMENT PROFILE :: SALES, MARKETING & OPERATIONS

Sales & Marketing Management• Sales of computer systems, peripherals and custom solutions

to individuals and to both corporate and the retail sector as per requirements

• Strategized sales promotions of products and services in compliance with the market trend and demands

• Monitored market trends, price fluctuations and competitor activities for market research and analysis vis-a-vis the collections reported in comparison to portfolio assigned and prepare weekly/monthly reports

• Implemented propositions and ethical sales methods, and relevant internal liaison, to optimize quality & quantity of service, business growth, time management and customer satisfaction

• Provided after sales support, networking solutions, conducted customer satisfaction surveys in order to maintain conducive ongoing relations with customers always

• Contributed substantively to a high level of patron loyalty through my interpersonal skills, length of service, personal presentation and my understanding of the personalities, preferences and expectations of customers

• Monitored market trends and product price fluctuations for research and analysis vis-a-vis the collections reported in comparison to the portfolio assigned

• Bi-weekly sales team sales review, lead generation, follow-ups, target defined and achieved ratio, profits/revenue generation and sales quantity ratio

• Prepare weekly/monthly individual & team’s performance and sales reports based on sales & sales conversion metrics

• Implemented propositions and ethical sales methods, and relevant internal liaison, to optimize quality & quantity of service, business growth, time management and customer satisfaction

• Lead the customer executive programs, one-on-one reviews by proactively contacting potential customers via members of the team or directly and ensured improvement of sales and service satisfaction levels

EXPERIENCE & CONTRIBUTIONS