saffire events presentation social media
TRANSCRIPT
Social Networking 101
Cassie Roberts & Rebekah Hardage
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
PRESENTERS
Cassie RobertsManager, Sales & Partnership
Experience:
• Received BS Public Relations,
& Masters Sport
Management, The University
of Texas
• Born in Central City, NE
• United States Olympic
Committee
• Rodeo Austin
Rebekah HardageMarketing Manager
Experience:
• Received a BA in Journalism
& Public Relations from
Baylor University
• Expertise in email marketing,
social media, analytics, etc.
• Manages all marketing
efforts for Saffire
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
LEADERSHIP
Kendra WrightPresident
Aaron PedersonTechnical Director
Jeremy EmersonCreative Director
Experience:
• Leads a team of highly skilled programmers
• Finds the perfect technology for the job
• A different breed of techie – speaks English!
Experience:
• A classically-trained
artist with 14 years of
online design
experience
• Oversees the process
of bringing your brand
to life online
• In touch with client
needs and success
Experience:
• Began building
websites in 1995
for Fortune 1000
company
• Started her own
company in 1998
• Is a marketing
person at heart
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
THE TEAM
Chris LugarSenior Software
Engineer
Jessica Bybee-
DziedzicSenior Account
Manager
Adam DispenzaQA Specialist
Chris HowardFront End Developer
Rebekah HardageMarketing Manager
Daniel BunnSoftware Engineer
Jonathan HopeSoftware Engineer
Cassie RobertsManager, Sales &
Partnerships
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
HISTORY
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
SAFFIRE EVENTS
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
SAFFIRE EVENTS
More announcements coming soon!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
AGENDA
What is Social Networking?
Why do I need Social Networking?
Which outlets should I use and how do I use them?
How do I integrate Social Networking in to my website?
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
What is Social Networking?
• The practice of expanding the number of
one's business and/or social contacts by
making connections through individuals.
– www.whatis.com
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
What is Social Networking?
• A social structure consisting of individuals
or groups who are connected to each
other, for example through friendship.
– www.Lexicon.com
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
What is Social Networking?
1. The development of social and professional contacts; the sharing of information and services among people with a common interest.
2. The use of Web sites or other online technologies to communicate with people and share information, resources, etc.:
– www.dictionary.com
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
What is Social Networking?
• Our working definition:
– Social networking is the practice of connecting
your customers through social media outlets to
facilitate positive relationships that grow your
brand.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Let’s clear something up…
• Social media and social networking are not
synonyms.
• Social media are the OUTLETS like Facebook,
Twitter, etc.
– Use social media outlets to create your social
network.
• The social NETWORK is what you create to
bring value to your event.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
For Visual Effect…
+YOUR INTERACTIONS
SOCIAL NETWORK
______________________
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Be Socially Responsible
REMEMBER: Social Media is only as good as the
interaction you can get from your customers on it
• Social EARNED networking
– Social Media outlets like Facebook and Twitter
may be free, but don’t be mistaken…
– Give customers lots of opportunities to interact
with you in a way they feel comfortable
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
AGENDA
What is Social Networking?
Why do I need Social Networking?
Which outlets should I use and how do I use them?
How do I integrate Social Networking in to my website?
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Why use Social Networking?
Social Networking Levels the Playing Field
• Marketing (in general) is one of the largest expenses in any company
• Social networking levels the playing field with “the big boys”
• Compared to other forms of marketing, the cost to market a brand in social media is low.
• No matter the size of your event, you can be an effective social networker!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Why use Social Networking?
Local TV Ad
Campaign: 200,000
people/commercialPrint: Varies
based on
Send
Traditional Networking Model
Local Radio Ad:
5,000 people/
commercial
*Based on midsized market
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Why use Social Networking?
Social Networking Model
ME: 1
My Friends: 500+
My Friends’ Friends
250,000+
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Why use Social Networking?
Social media helps to expand the reach of your message and has a
tremendous impact on the number of impressions that are generated for SEO.
Social media and SEO go hand in hand.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
- 901 million monthly active users
- 250 million photos uploaded every day
- 425 million mobile users
- One in every seven humans on earth is an
active Facebook user
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
- 530 million accounts
- 340 million tweets a day
- 1 million accounts added to Twitter every day
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
YouTube
- 3rd most visited site
- 4 billion videos are viewed a day
- 800 million unique users visit YouTube each
month
- 44% of YouTube’s users are aged between 12
and 34
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
- One of the top 10 largest social networks
with 11 million visits per week
- 10.4 million registered users
- 3rd largest social network in the US
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
In summary…
Use Social Networking to:
• Reach a different audience
• Level the playing field
• Take advantage of the viral effect
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
AGENDA
What is Social Networking?
Why do I need Social Networking?
Which outlets should I use and how do I use them?
How do I integrate Social Networking in to my website?
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Overwhelming?
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Company Plans to Increase Social Media
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Which Outlets Do I Use?
• Coca-Cola has reported that Facebook fans
are 2 times as likely to consume & 10 times
more likely to purchase than non-fans.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Effective Facebooking
Cover Photo Be creative! Use this space to make big announcements, i.e.
event dates and upcoming performers.
Change it daily during your event to highlight the day’s activities.
You can’t put links on your cover photo.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Effective Facebooking
Profile Picture Don’t forget the profile picture!
It will still appear throughout Facebook and needs to be able to stand alone and represent your brand.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Effective Facebooking
Milestones Facebook’s timeline
automatically creates a history of your event.
Mark when your company was founded.
Call out important photos and events by clicking the star on a post to expand the photo to a widescreen view.
You can even pin content so it will remain the top post for 7 days.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Effective Facebooking
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Effective Facebooking
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Effective Facebooking
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Which Outlets Do I Use?
• eMarketer has reported that over 50% of
Twitter followers are more likely to purchase
from brands they follow
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Setting up your Twitter
• No More than 15 characters in Username
– Ex: Amador County Fair
– @AmadorCountyFair = 16 Characters
– @AmadorCoFair
– Using your real business name makes it easier for Search
Engines, and therefore your customers, to find you
Include your state in your username if you need to
differentiate yourself!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Setting up your Twitter
• Get 10x more followers when you add a
photo
• Get 8x more followers when you add a bio
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Tricks and Tips for Tweets
• Tweets between 120-130 characters get the highest click through rates
• Tweets containing via, RT, please and check had higher click through rates
• News of weird/human interest stories• Tweet on the weekends
We don’t like to work on weekends either.
Use: www.hootsuite.com to schedule social media in advance.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Stuck on What to Post?
• Blog Posts
• Questions
• Testimonials
• Contests
• Photos/Videos
• Retweet
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
The Art of the Hashtag
Twitter Hashtag Definition (courtesy of Mashable):
The hashtag is a way for Twitter users to organize
themselves: if everyone uses a certain hashtag to tweet
about a topic, it becomes easier to find that topic in
search, and is more likely to appear in Twitter’s Trending
Topics.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
ENSURE ADOPTION OF A HASHTAG
Sorry!
You can't!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
The Art of the Hashtag: Example
• Hashtags preferred by Olympics:
#London2012 #Olympics #GoUSA
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
What you can do:• POST it – relevant places on your website/blog
• PRINT it – event materials, signage, scoreboards, etc.
• PUBLICIZE it – Twitter feed, regularly and consistently
It is vital to make it easy for your customers to find, adopt and promote it.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Social Media Management
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Social Media Management
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Which Outlets Do I Use?
Experian reports that Pinterest had 21.5 million
visits the last week of January, which is 30 times
the number of visitors over July 2011.
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
• Fastest growing website of all time
– 1st to get 10 million unique visitors in a month
• Pin A Photo
– Tell your story
• Pin A Quote- www.shareasimage.com
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
What to Pin
• Pinterest=Personality
– Make pin boards that reflect your event’s
personality
• Food, Rodeo, Animals, Carnival Rides, Parades,
Fireworks, the possibilities are literally endless!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
American Royal
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Fort Worth Stock Show & Rodeo
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Which Outlets Do I Use?
• 98 out of 100 of AdAge’s Top 100 advertisers
have run campaigns on YouTube
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
YouTube
• Customers exposed to videos are 437% more likely to engage in your brand
– Engagement = ticket purchases
• Videos account for 50% of all online traffic as of January 2012
Make your videos “raw” and not too “produced” to help
customers identify with your brand
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Ideas for YouTube videos
• Be helpful: Provide advice, tips and tricks or
answer FAQ’s
– (BONUS: Customers may actually do what you
suggest!)
• Record people saying how great your event is
• Record Holiday greetings
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
AGENDA
What is Social Networking?
Why do I need Social Networking?
Which outlets should I use and how do I use them?
How do I integrate Social Networking in to my website?
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Integration with Website
• That’s where most of your information, email signup information and ecommerce is located right?
• Do you know how to post on your social media to get clicks back to your website?
• Get customers and sponsors to repost/retweet• Mention them by name!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Links to Website
• The ultimate goal of your posts is NOT simply
to get people to read them
– They’re short
– They don’t have ecommerce
• While it’s great to get people to share, it’s not
as powerful without a strong website
• www.bitly.com
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Three LEVELS of Social Media InteractionFacebook or Tweet out the entire EVENT
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Facebook or Tweet out a SUB EVENTThree LEVELS of Social Media Interaction
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Facebook or Tweet out a PHOTO of a sub-event
Three LEVELS of Social Media Interaction
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Stay up to Date
For easy updates on the social networking
world, we suggest:
• eMarketer: www.emarketer.com
• Mashable: www.mashable.com
• Ad Age: www.adage.com
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
We’re Here To Help!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
We’re Here To Help!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
BE A SAFFIRE EVENT!
Software for Events. Your Event. Online.
www.saffireevents.com
1/24/2013
© 2012 – Saffire Events
Sources
• http://www.amazinginfographics.com/how-to-use-twitter-for-beginners/
• http://seo-alien.com/articles/social-media-business-marketing/
• http://www.amazinginfographics.com/how-to-use-twitter-for-beginners/
• http://www.brandingpersonality.com/10-content-ideas-that-generate-engagement-on-social-
media/
• http://www.nimble.com/
• http://www.inc.com/guides/201103/how-to-create-an-effective-company-facebook-page.html
• http://www.socialnetworkingwatch.com/all_social_networking_statistics/
• http://www.commscorner.com/2010/04/live-events-need-twitter-hastags-built.html
• http://informitv.com/news/2006/08/31/skyviewpanel/
• http://www.publishers-edge.com/index_files/Paper_vs_Radio.htm
• http://communities.washingtontimes.com/neighborhood/media-migraine/2012/apr/22/social-
media-trend-watch-get-board-pinterest/