safety (security) training
DESCRIPTION
Safety (Security) Training Centre - Workstead Consort ServicesTRANSCRIPT
SAFETY (SECURITY)
TRAINING COURSE
WCS
Safety, comfort & welfare
• Fire Alarm/exits• Toilets• Smoking• Drinks• Breaks• Questions• Examinations
As a courtesy to others please TURN OFF your
mobile phone
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OUTLINES:
> Private Security Industry
> Communication and Customer Care
> Health & Safety
> Fire Safety
> Emergency Procedures
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The Private Security Industry
UNIT 1
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Security
“a state or feeling of being safe and secure”
The Private Security Industry
“provides manned and technical protection to premises, people and their property”
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Security is provided in three ways
Manned Security
Physical Security
Systems
1
2
3
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Where one or more security operatives work on a site providing both a deterrent against crime and an immediate response to incidents as they occur.
Manned Security1
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Physical deterrents such as locks, alarms, barriers and grills help to reduce crime.
Physical Security2
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Electronic and other technical systems to monitor premises for crime and other dangers, such as intruder alarms, fire detection systems and closed circuit television (CCTV) systems.
Systems3
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Security Operative
Door supervisors Security officers Cash and valuables
in transit operatives CCTV operators Close protection operatives Vehicle immobilisers
Any person paid or used to provide any form of manned security to a client or premises
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Door Supervisors
A Door Supervisor carries out security duties in or at licensed premises, like pubs and nightclubs, preventing crime and disorder and keeping staff and customers safe.
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Security Officers (guarding) A Security Officer guards premises against
unauthorised access or occupation, or against outbreaks of disorder or against damage.
They also guard property against being stolen, against damage or against otherwise being dishonestly taken or obtained
They may also guard one or more individuals against assault or against injuries that might be suffered in consequence of the unlawful conduct of others
This includes providing a physical presence, or carrying out a form of patrol or surveillance to deter crime.
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Key holding is where a security officer keeps custody of, or controls access to, any key or similar device for operating (whether mechanically, electronically or otherwise) any lock.
Security Officers (key holding)
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Cash and valuables in transit operatives
Cash and valuables in transit operations refer to guarding property against destruction or theft whilst using secure transportation of the property in specially manufactured vehicles.
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CCTV operators
CCTV operators carry out guarding activities using closed circuit television equipment, to either monitor the activities of members of the public in a public or private place, or to identify a particular person. This includes the use of CCTV to record images to be viewed on non-CCTV equipment
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Close protection operatives
Close Protection is guarding one or more individuals against assaults or injuries that might be suffered in consequence of the unlawful conduct of others.
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Vehicle immobilisers
Vehicle immobilisers are security operatives who either move vehicles, restrict the movement of vehicles using a device, or release vehicles after demanding or collecting a charge.
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The qualities of a security operative
It is very important that security operatives appear professional at all times
Clients and members of the public expect security staff to act in a certain way.
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What qualities should a security operative possess?
Professional
Honest
Fair
Reliable
Dedicated
Alert
Helpful
Approachable
TactfulSelf-disciplined
Cooperative
Patient
Loyal
Positive
Effectivecommunicators
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Career opportunities within the private security industry
Over half a million people Contributing over £6 billion
per year to the UK economy
One of the few growing industries
Operatives are usually employed by security companies, who supply staff under contract
Some are in-house (working directly for the client).
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Career path within a security company
Depending on the size of the security company, progression can include any of the following positions:
Owner
Security operative
Supervisor
Team leader
Area manager
Regional manager
Director
Other support roles within these companies include trainers, assessors, account managers and a variety of specialist roles
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The key bodies
Security companies and individual security operatives work with a number of other ‘key bodies’ in their efforts to protect clients and prevent crime
These bodies fulfil different functions, but all play a role in the provision of general security.
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The Police
Security operatives should work closely with the police service as they are considered to be part of the wider police family.
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Licensing
“Ensures that private security operatives are fit and proper persons who are properly trained and qualified to do their job”
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Communication Skills and
Customer Care
UNIT 2
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Basic elements of effective communication
Security operatives regularly come into contact with members of the public during the course of their duties
They also regularly interact with other members of staff and people from other organisationsEffective communicationis vital
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How we communicate
SENDER
ENCODES THOUGHTS
SENDER SENDS
RECEIVER RECEIVES
RECEIVER DECODES
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Different types of communication
VerbalNon-verbal
Written
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Verbal communication
The words we use are obviously important, but so is the tone in which we use those words. It’s not just what we say, but how we say it that counts.
“when we interact with another person using words and tone to convey our message”
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Non-verbal communication
“is everything else that we do when we communicate with another person on a face-to-face basis”
How we stand, what we are wearing, how close we are to the other person, eye contact, how we use our hands, other body gestures – these all help us to convey our message.
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Written communication
Within the workplace we will also be conveying messages using written communication, in the form of reports, letters and e-mails.
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The importance of communication
Effective communication helps us to: Get the job done Create a good impression
of ourselves Create a good impression
for the organisation Reduce incidents of conflict,
aggression or violence
…in the workplace
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The importance of communication
Communication skills play an important role in how we interact with our colleagues, supervisors and managers
Treat all members of staff with courtesy and respect, and expect to be treated in the same way
Good communication with ourcolleagues is essential
…in a team
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The different types of customer
Every single person you come into contact withis a customer
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Internal customers
These include: Work colleagues Supervisors Managers Plus anyone working for any
other company or organisation on the site
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External customers
These include: Visitors to the site Workmen Delivery drivers The emergency services Neighbours Members of the public.
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Diverse customer needsKeep in mind that all customers: are individuals have differing needs and expectations may be from different culture, religions & age
groups
Personal values are formed as you grow up and are affected by:
Birthplace Where you live Upbringing
‣ Friends
‣ Family
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Security Operatives needto take into account other people’s values, and try to choose the most appropriate and effective way of dealing with them
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How differently would you treat these customers?CQ
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Customer care One of our main roles as
a security operative is looking after people
How we treat people when we deal with them is very important
Customer care is all about how we deliver our service, how we provide security to our customers on a day-to-day basis.
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Good customer care Be professional with every customer Be approachable Concern yourself with the customer’s
needs Treat customers as you would wish to
be treated yourself Go out of your way to help customers Leave customers pleased with how you
have dealt with them
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Poor customer care Using poor communication skills Showing a lack of commitment Expressing a lack of concern Not listening to the customer Making jokes or being rude Ignoring or failing to
acknowledge the customer Appearing bored or impatient Failing to do what you have
promised.
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Effective communication skills and customer care
Communicating effectively is an important part of delivering customer care
Speak to customers in a way that is appropriate to them, shows professionalism and gets the job done.
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First impressions count. Be smartly attired, polite and willing to assist
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Dealing with customers
Make a good first impression Acknowledge them straight away Be polite Show that you want to help them Find out how you can assist them Decide on the best course of action Use their name if you know it Make appropriate eye contact Use clear speech.
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To leave the customer feeling that they have been dealt with professionally, correctly and personally.
What is the aim when dealing with a customer?CQ
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Health & Safety for the Private
Security Operative
UNIT 3
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Health & Safety
Every year thousands of people have time off work due to injuries that could have been avoided if Health & Safety procedures were better.
Health & Safety procedures are there to keep us all safe.
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Responsibilities of employers
Carry out a risk assessment Do what they can to remove or reduce those
risks Provide safety equipment Ensure safe working practices Provide relevant instruction and training Provide suitable personal protective clothing
or equipmentThere may be a written Health & Safety policy, or even a safety committee
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Responsibilities of employees
Take reasonable care of their own Health & Safety
Don’t do anything unsafe Follow the organisation’s
Health & Safety policy Obey all safety instructions Use protective equipment properly Follow the organisation’s/site’s
emergency procedures.
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Hazards
Good Health & Safety practices helpreduce hazards & risks.
“… anything that has the potential to cause harm.”
“… the chance that harm could happen in certain circumstances.”
A hazard is A risk is
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Risk Assessment
Good health and safety practices are all about reducing hazards and risks
“The identification of hazards, the calculationof risk and the reduction of that risk, either completely or to an acceptable level.”
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Five steps to risk assessment
REVIEW AND REVISE AS NECESSARY
IDENTIFY HAZARDS
IDENTIFY THOSE WHO MAY BE HARMED
EVALUATE RISK BY CONSIDERING EXISTING PRECAUTIONS
RECORD THE FINDINGS
PRINCIPLES OF RISK ASSESSMENT
1
2
3
4
5
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Hierarchy of control
Can the hazard be eliminated?
Can the cause be substituted by something with a reduced risk?
Can the hazard be enclosed in some way?
Can the hazard be isolated?
Would ventilation reduce the risk?
Could the amount of exposure time be reduced?
Would additional training reduce the risk?
Would PPE help?
Would first aid facilities help?
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The workplace
Slips, trips and falls Injuries from poor lifting and carrying techniques Misuses or abuse of machinery Sharp objects like needles and knives Violence and assaults Diseases Hazardous chemicals Noise pollution Moving vehicles Locked or blocked fire exits Overcrowding Fires, floods and other emergencies The elements.
Typical risks and hazards foundin the workplace
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Personal protective equipment (PPE)
Waterproof clothing High-visibility clothing Headwear Gloves (needle-proof/slash-proof) Rubber gloves and face shields Stab-resistant vests Metal detectors (searching) Ear defenders Eye protection Safety boots Radios and mobile phones Torches.
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Other dangers
Blood Body fluids Sharps/needles
An empty bottle makes an excellent improvised sharps box.
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Other dangers
Manual handling Unsafe loads Physical lifting, pushing, pulling
Can cause:
Fractures
Spinal disc injuries
Trapped nerves
Burns
Hernias.
Damage to muscles
Damaged ligaments & tendons
Abrasions and cuts
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Safe manual handling
Load Individual Task
If it is too heavy, can it be lightened or split? If it is unstable, can handles be fitted or the load be reapportioned?
Environment
Consider the capability of the person. Are they strong/fit enough? Are they adequately trained for the task?
Does the task involve stretching, twisting or bending? Can machinery be used or can team handling be used?
Where the task takes place. Is the floor slippery or uneven? Can the layout or floor condition be improved?
L I T E
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Safe lifting technique Stop and think Position the feet Bend the knees Get a firm grip Keep a straight back Raise the load with the legs Keep the load close to the body
The easiest way is not always the safest!
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Safety signs
All workplaces have safety signs and by understanding their meaning, it helps security personnel to keep themselves, their colleagues and their customers safe
They are colour-coded and have specific shapes according to their meaning.
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Signs – Prohibition Signs
This sign is used to tell people they must not do something.
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Signs – Warning Signs
This is used to warn people.
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Signs – Mandatory Signs
This sign is used to tellpeople they must do something.
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Signs – Fire Equipment Signs
These signs inform people of fire equipment.
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Hazardoussubstance
These signs warn you about dangerous chemicals
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First Aid
“The assistance or treatment given to a casualty for any injury or sudden illness, before the arrival of an ambulance, doctor or other qualified person.”
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The main aims of First Aid are to:
preserve life prevent the condition from worsening promote recovery obtain qualified assistance.
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Employers MUST provide:
suitable first aid facilities for employees and customers
first aid equipment first aid training.
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First Aid action
Ensure your own safety Assess the situation Control the situation Diagnose the situation Save life (treatment) Obtain assistance.
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First Aid prioritiesDanger Make sure the area is safe before you approach
Response Check to see if the casualty responds to verbal command or a pain stimulus (shake of
the shoulders) Shout for help
Airway Open the airway by tilting the head back
and lifting the chin with two fingers
Breathing Look, listen and feel for normal breathing for up to ten seconds
Bleeding Check for major bleeding and treat accordingly
Shock Keep a lookout for signs of shockand treat accordingly.
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Your responsibilities
Know your workplace’s policy for providing first aid
Know what you are expected to do in a medical emergency
Know who the qualified first aider is Know where the first aid
equipment/room is You may be required to undergo
training.
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First Aid kits must be:
waterproof airtight green with a white cross adequately stocked replenished.
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Call an ambulance
‘to speak to the emergency services
operator
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What should you tell the operator?
Which service you require The telephone number you are calling from
(in case you are cut off or for a call back) Your exact location
(address) Type of incident Number of casualties Extent of the injuries Any other dangers or hazards
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CQ
Reporting procedures
Following an incident (medical or otherwise): record details of the incident use the accident book may be required for insurance/investigations
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Serious accidents/injuries
Security operatives dealing with seriousaccidents/injuries must ensure that: proper first aid is provided a supervisor/manager is informed the Health & Safety Officer receives
correct information that the accident book is filled
in correctly
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Fire Safety Awareness
UNIT 4
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Fires can:
disrupt business cause millions of pounds
worth of damage cause serious injuries kill staff and customers
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Security operatives need to:
be aware of the dangers of fire
understand basic fire prevention methods
know what to do on discovering a fire
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Fire Triangle
Oxygen
Heat
Fuel
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How fire spreads
Radiation Convection
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How fire spreads
Conduction Direct burn
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Basic fire prevention measures
Be mindful of fire safety generally Ensure that all non-essential
electrical equipment is switched off Ensure that electrical wiring, plugs
and sockets are sound, correctly fused and not overloaded
Ensure that cables and wires do not run under carpets or where they can be trapped under furniture and overheat.
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Basic fire prevention measures
Report faulty electrical equipment immediately
Ensure electrical equipment is tested regularly
Keep electrical equipment away from sources of heat
Remove waste regularly Keep combustible
materials to a minimum
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Fire prevention
Security operatives can prevent fires occurring by implementing basic fire prevention measures.
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Security operatives (as employees) must:
take care of their own health & safety
take care of the safety of others
cooperate with employers in relation to fire safety
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Solid fuels - paper, wood, plastic, fabric, etc
Flammable liquids - petrol, meths, thinners, etc
Flammable gases - methane, hydrogen, etc
Metals - potassium, sodium, magnesium, etc
Fires involving electricity
Cooking oils and fats.
Fire classification
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Firefighting equipment
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Fire Extinguishers - Water
Red body Suitable for use on Class A
fires, wood and paper, etc Not suitable for
combustible liquids, cooking fats, etc
Not safe to use on fires involving electricity
Extinguishes by cooling Remove pin, squeeze
trigger and aim at the base of the fire.
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Fire Extinguishers - Carbon Dioxide
Red body with black label Best on Class B fires Safe to use on electrical
fires Extinguishes by reducing
oxygen levels and cooling Not to be used in confined
areas - can cause asphyxiation
Remove pin, squeeze trigger and aim.
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Fire Extinguishers - Foam
Red body with cream label Suitable for Class A and B
fires Not suitable for electrical
fires Extinguishes by cooling and
sealing the surface of a burning liquid
Remove pin, squeeze trigger and aim (not directly at the fire as the foam may cause the liquid to spread.)
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Fire Extinguishers - Powder Red body with blue label Best on Class B fires but
safe to use on any type of fire
Extinguishes by chemically interfering with the combustion
Do not use in a confined area due to inhalation
Remove pin, squeeze trigger and aim at the edge of the fire.
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Fire Extinguishers - Wet Chemical
Red body with a yellow label Specifically designed for use
on cooking oil/fat fires Can be used on Class A fires Extinguishes by smothering
and cooling (a fine nozzle creates a mist spray which reacts with the oil/fat)
Do not use on electrical fires Remove pin, squeeze
trigger and aim.
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Fire Extinguishers - Blanket
Label is usually red or white For use on any type of fire
but best on small contained Class B fires
Extinguishes by smothering Normally used in kitchens When using, wrap some of
the blanket around hands and raise up to protect face. Place over pan and leave in place. (One use only).
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Fire Extinguishers – Fire Hose
Water Suitable for use on Class A
fires, wood and paper, etc Not suitable for combustible
liquids, cooking fats, etc or on fires involving electricity
Extinguishes by cooling Some hoses activate
automatically when unreeled, if not, turn on the water supply.
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Which type of Fire Extinguisher to use?CQ
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What you must know!
Fire alarm procedures Fire evacuation
procedures How to raise the alarm The location of fire exits Location and types of
fire fighting equipment How to use the
equipment.
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Fighting a fire (only if it is safe to do so)
The alarm has been raised (call points should be located on emergency escape routes)
The emergency services have been contacted The fire is not spreading and is confined You have a clear escape route, not threatened
by fire You have selected the correct extinguisher You have been trained to use an extinguisher.
Only attempt to fight the fire if:
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Do not fight a fire if:
It is bigger than a wastepaper bin size
You need more than one extinguisher
The room is filling with smoke
Gas cylinders or chemicals are involved
Your efforts are not reducing the size of the fire
IF IN DOUBT, GET OUT!
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Operating Fire Extinguishers
Select the correct extinguisher
Pull the pin to break the seal
Holding the extinguisher upright, squeeze the trigger
Test the range and content(away from the fire)
Then aim at the fireusing a side-to-sidesweeping motion.
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Fire safety checks
Fire exits are not locked or chained
Fire exits are clear inside and out
Fire extinguishers are in correct place and ready for use
Occupancy figures are not exceeded.
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Fire doors and fire exits
prevent or
reduce the spread of smoke
and flames between rooms
unless they
can
be closed electronically if fire
alarm activates.
Internal fire doors
Keep them closed
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Fire doors and fire exits
are a vital means
of escape during a fire or
other emergency
marked,
unlocked and unblocked
– inside and out.
Fire exits
They must be
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Internal/external doors
In an emergency, fire doors (shown in brown)slow down the progress of fire and smoke whereas fire exits (shown in green)allow people to safely exit the building.
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The problem of inward opening doors
Outward opening doors allow a safe exit from a venue
Inward opening fire doors are only allowed for small rooms
Unless electronically controlled all fire doors should be kept closed.
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Internal fire doors
Fire DoorsCLOSED
Fire DoorsOPEN.
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Fire exits
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Evacuation is
“The swift and safe removal of people or property from an endangered area.”
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Fire evacuation procedures
Security operative must ensure that customers and staff are evacuated quickly and safely
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Which exit?
Evacuation method 1 The most urgent
evacuation requiring customers to leave using all available fire exits
Evacuation method 2 If the evacuation is less
urgent (e.g. cancellation of entertainment) customers could be allowed to exit using just one door.
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Safe exit
Ensure that customers and staff leave the building via the safest exit
Be ready to assist vulnerable people:◦ children◦ elderly◦ physical or mental difficulties◦ language difficulties◦ drunk/drugged
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Customer behaviour
Panic, anxiety, etc can cause people to not understand the danger
May not know where the exits are
Think it may be a drill.
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Evacuation
Discover emergency Inform staff Inform customers Direct customers to nearest/safest exit Check premises are empty Ensure clear access for emergency services Assist emergency services as required.
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Evacuation procedures
P
P
P
P
P
lanning and
reparation
revents
oor
erformance
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Fire safety summary
Be Fire Safety conscious
Know your Fire Emergency procedures
Know your Fire Assembly Point
Know where firefighting equipment is kept, and how to use it
Report any Fire Hazards.
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Emergency Procedures
UNIT 5
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What is an emergency?
“An emergency is any unplanned incident that is so serious that it must be dealt with immediately”
CQ
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Types of emergency & action to be taken
Fire Flood Power cut Gas leak or explosion Chemical spillage Traffic accident Fight/assault First aid incident
Serious crimes Bomb threat Suspicious package
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Priorities
eople first
roperty second
P
P
The preservation of life is the first priority, followed by the protection of property
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Emergency procedures
Fires, floods, power cuts, gas leaks, chemical spillages…
Activate alarm Evacuate the
site/premises Call for the emergency
services
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Gas leaks
Ensure no-one smokes No lights/appliances to be switched on Open doors and windows Turn gas off at the mains
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Road traffic accident
Usually dealt with by the police An ambulance may also be required if
serious injuries are sustained
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Violence
May be dealt with by removing the instigators from the site/premises, by calling the police or by making arrests if serious injuries are sustained
First aid may also be required.
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First aid incidents
Staff or visitors/customers who are injured or become ill, should be dealt with by a trained first aider
In serious incidents an ambulance should be called
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Serious crimes
If they occur on site/workplace, they would normally be dealt with by calling the police
Containing any suspects and crime scene preservation must also be considered.
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Bomb threats
Bomb threats and suspicious packages must be dealt with seriously, by:◦ Raising the alarm◦ Evacuating staff and visitors/
customers via the quickest and safest exit
◦ Calling the police
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Terrorism“The use of violence, threats and intimidation in the pursuit of political aims”
It is used to create a climate of fear within a population, with the intent of bringing about a particular change
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Terrorist groups
They may target one particular organisation/nation/people for a specific reasonor may be more indiscriminate
in their targeting
International Domesticor
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Be aware of:
what is currently happening around the world and in your particular area
any recent terrorist attacks or threats the location of your own site/premises in
relation to other possible targets nearby whether the site/premises itself is
famous or important in its own right the vulnerability of the site/premises to
attack the current level of threat nationally.
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Threat level definitions
LOW
MODERATE
SUBSTANTIAL
SEVERE
CRITICAL
An attack is unlikely
An attack is possible but not likely
An attack is a strong possibility
An attack is highly likely
An attack is expected imminently.
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Terrorism information
Appropriate authorities should be contacted immediately
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Counterterrorism
Be vigilant at all times Maintain good housekeeping Use suitable physical security measures Regular, obvious patrols of the
site/premises Strict access control procedures Effective search procedures Visible use of CCTV systems Report suspicions to managers
immediately
Reduce the chances of a site/premises becoming a target
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Bomb threats
Ask the caller questions. Try to find out: what type of bomb it is where it is what it looks like when it is due to go off why the site was targeted which terrorist organisation
is making the threat name/address/telephone number/
location of caller.
Use a bomb threat check list
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Suspicious packages
High explosive devices (bombs left in packages or luggage)
Car bombs (explosives in vehicles) Incendiary devices (fire bombs) Postal bombs (envelopes and parcels through
the post) Person-borne devices (suicide bombers) Chemical, biological and radiological devices
(dirty bombs).
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Suspicious packages
DO NOT Touch it Lift it Move it Open it Pour water on it Put anything on top of it Try to diffuse it Attempt to use or disconnect any visible wires Use a radio or mobile phone near to it.
DO NOT interfere with the package
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Suspicious behaviour A particular interest in the outside of the
site/premises An interest in the CCTV systems Taking pictures of the site
(overtly or covertly) Making notes or drawing
diagrams of the site Taking an interest in the
timings of activities False alarm activations
(testing response times) Damage to perimeter security
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Attempts to disguise identity (hats, hoods, etc)
Trespassing with no good reason
Asking unusual questions about the site/premises or security arrangements
Nervousness Reluctance to be noticed or
seen
Suspicious behaviour
Report suspicious behaviour to a site supervisor or manager. The police may need to be called to investigate
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