safe transitions in care
DESCRIPTION
Presentation from Canada's Forum on Patient Safety and Quality Improvement 2014TRANSCRIPT
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Safe Transitions in Care
Our Vision: “Becoming the best Bone & Joint System in providing evidence based patient care”
Bone & Joint Health - Keeping Albertans Moving……..
Dr. Donald Dick (Medical Director) ,Lynne Mansell (Vice President),
Mel Slomp (Executive Director), Leah Phillips (Asst. Scientific Director),&
Core Committee BJHSCN
Linda Woodhouse PT, PhDAssoc. Prof. University of Alberta
Holder of Dr. David Magee Endowed Chair in MSK ResearchScientific Director, AHS Bone and Joint Health Strategic Clinical Network
President-Elect, Canadian Physiotherapy AssociationResearch Affiliate, McCaig Institute for Bone and Joint Health
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Disclosure
Consultant & Advisory Board Member to Eli Lilly & Lilly (Global)
• Monoclonal anti-myostatin antibody
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Challenge #1:
Physician A
Agency F
Physician WPrimary Care Group
Service 467
Service 311
For Profit Rehab.
Agency Y
Public Rehab.
Service 222
Service 1Service 179
Delays = Poor Outcomes, Waste, Frustration
We Don’t have a Health Care
System
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Challenge # 2
We Work in Silos
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Data in Health Care
We Don’t Use Data to Make
Decisions
Challenge # 3
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Strategic Clinical Networks
Goal: to create a sustainable health
system (with evidence) that
creates the healthiest
population and best health
outcomes in Canada
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Balancing the Needs of Health + Health Care
COST(lowest cost possible)
ACCESS(satisfactory or not)
QUALITY(all dimensions)
PATIENTSInformed by Research
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All Around One Table
Primary CarePhysicians
Policy Makers
Administrators
Researchers
SpecialistsPatients
Allied Health
Economists
Finance
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Evidence Based Practice
Best ResearchEvidence
Client Values
ClinicalExpertise
Guyatt et al. 268(17):2420 JAMA, 1992
Patie
nt and C
omm
unity
Engagem
ent R
esea
rcher
s
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Patient Engagement ResearchPatients Matter: Engaging Patients as Collaborators to Improve OA Care in Alberta
Funded by: Canadian Foundation for Healthcare Improvement in partnership with AHS, University of Calgary, Arthritis Society, Institute for Public Health; and Consumer Advisory Council of the Canadian Arthritis Network
Outputs: 21 PERS completed training and internship program 5 research studies carried out involving 125 patients 3 Research Reports pertaining to Arthritis Patients’ Experiences1) Experience of Living with Chronic Joint Pain2) Experience of Waiting for Help with Osteoarthritis 3) Oh! Canada: Southeast Asian Immigrants’ Experience of
OA Surgery
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Evidence Based Care
Physician A
Agency F
Physician WPrimary Care Group
Service 467
Service 311
For Profit Rehab.
Agency Y
Public Rehab.
Service 222
Service 1Service 179
Delays = Poor Outcomes, Waste, Frustration
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Seven Key Model Elements 1. Provincial care path – based on evidence 2. Central intake clinics – multidisciplinary teams3. Case managers – manage each patient uniquely4. Accountable patients – patient ‘contracts’5. Data informed – quality measured by Institute 6. Resources aligned – beds, ORs, staff7. Case rate funding – clinic and surgical care
Patient
Primary Care Physician
T0-T1
Institute
ResearchFeedback
Remediation&
Education
NO
Assessment Specialist
YES
T1-T2
HealthcareInfrastructure
Inpatient
Positive Patient & System Outcomes
END GOAL
Recovery
New Model of Care – TKA & THA
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Measure to Improve
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Seven Key Model Elements 1. Provincial care path – based on evidence 2. Central intake clinics – multidisciplinary teams3. Case managers – manage each patient uniquely4. Accountable patients – patient ‘contracts’5. Data informed – quality measured by Institute 6. Resources aligned – beds, ORs, staff7. Case rate funding – clinic and surgical care
Patient
Primary Care Physician
T0-T1
Institute
ResearchFeedback
Remediation&
Education
NO
Assessment Specialist
YES
T1-T2
HealthcareInfrastructure
Inpatient
Positive Patient & System Outcomes
END GOAL
Recovery
New Model of Care
Improved efficiency:
73% increased volume in TJA with only 5%
increase in acute bed days
How?:
Reduced LOS to 4 days – associated with
mobility on day 0
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Quality Framework
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Quality Improvement TKA & THA
~20,000 patients/yr, 9600 Sx; 2005-2013
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Quality Improvement TKA & THA
~20,000 patients/yr, 9600 Sx; 2005-2013
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More hip and knee replacements
performed but fewer beds needed
Doing More With the Same• Productivity gains:
73% more surgeries
5% bed use increase• Increased volume have
helped reduce wait times by 11%
Balanced Scorecard
Becoming the Best: Efficiency
Reduced costs by $33 million
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Balanced Scorecard
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Scorecards and Individual Physician Reports being Used
QUALITY DIMENSIONS:
EFFICIENT SAFE APPROPRIATE ACCESSIBLE ACCEPTABLE EFFECTIVE
SELECTED MEASURE:
(Length of Stay - LOS)
(Note 1)
OR “Time Out”
(Note 2)
% of Patients Mobilized Day 0
(Note 3)
Time to Surgery (T0 - T2) (Note 4)
Patient Satisfaction (H-CAHPS’ Pain
Control Responses) (Note 5)
Date of Discharge/
Predicted date (Note 6)
TARGETED IDEAL (Level 10):
Full compliance to established standards; non-negotiable
Ideal target based on what can realistically be achieved in two years; negotiable
PERFORMANCE LEVEL:
10 (Targeted Ideal)
4.2 days or less
100% compliance
100% 400 days
or less 90% or higher
for “Always” Score 0% 10
9 4.3 95% 90% 450 Days 88% 0. 5% 9
8 4.5 90% 82% 500 Days 86% 1% 8
7 4.7 85% 75% 550 Days 85% 2% 7
6 4.9 80% 68% 600 Days 82% 4% 6
5 5.1 70% 61% 675 Days
79% 6% 5
4 5.3 65% 54% 775 Days
76% 8% 4
3 (“AS IS” at Start)
5.5 Current
Compliance 60%
47%
896 Days 63.5%
for “Always” Score (See Note 5)
10% 3
2 5.7 55% 40% 1000 Days 60% 12% 2
1 5.9 50% 30% 1200 Days 55% 15% 1
WEIGHTING (%) 20 15 20 10 15 20 = 100 (%)
OPTIMIZATION SCORE: (Level x Weight)
140 150 140 70 45 20 TOTAL SCORE = 565
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Fragility and Stability Program
Continuum of Care Program – supporting Albertan’s from prevention of Hip Fractures to post-surgery support
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COMMUNITY
COMMUNITY
HOME With Follow-up
10%
LONG TERM CARE 20%
FUNCTIONAL RECOVERYNON-ACUTE CARE
LONG TERM CARE
PATIENT /FAMILY SELF CARE
5-28 days post op 75% Pts return to pre living
HipFracture
SURGERY IMMEDIATE CAREIn Acute Hospital
0-5 days post op
<48 Hours
National Model of Care for Hip Fracture
Adapted from BJHN 2008, Mahomed et al., 2008; McGilton et al., 2009; BOA, 2007; SIGN, 2002
PREVENTION, DETECTION AND MANAGEMENT OF RISK
Often >28 days post op
Slow Stream Rehab 15%
Often >28 days post op
Non Weight Bearing 5%
PREVENTION OF FUTURE FRACTURE - OSTEOPOROSIS, FALLS MANAGEMENT
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Hip Fracture Program
0
10
20
30
40
50
60
70
80
90
100
38.7
77.9
39.3
Target
Actual
AccessibilitySx < 24 hrs
AccessibilitySx < 48 hrs
EfficiencyLOS < 7 days
% o
f P
atie
nts
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Linda Woodhouse PT, PhDAssociate Prof. University of Alberta
David Magee Endowed Chair in MSK Clinical ResearchScientific Director, AHS BJHSCN
President-Elect, Canadian Physiotherapy AssociationFaculty of Rehabilitation Medicine
3-10 Corbett Hall, Edmonton, Alberta, Canada T6G 2G4Tel. Office 780.492.9674
Email: [email protected]
Contact Information
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Thank You
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Any Questions…?