sachin gupta - resume

8/3/2019 Sachin Gupta - Resume

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Sachin GuptaPlot no -33, Raghav Kalyan Estate, J.J Nagar Post, Sanikpuri, Secunderabad -

500087 Contact Number 996-660-6000, 800-845-8343E-mail:

[email protected]

SYSTEM ADMINISTRATOREager to contribute highly applicable business process management skills andability to personalize service delivery to analyze business needs and translatethem into executable strategies

PROFESSIONAL PROFILE

IT professional with comprehensive business/technical skill set andexpertise in process management, process improvement, systems

integration, requirements analysis, workflow design, project

management, leadership, process modeling and customer service.

Proficient problem-solver who envisions business and technical

perspectives to develop workable solutions.

Motivated achiever who guides the organization in applying innovativetechnologicalsolutions to business settings, provides added value, andcreates project deliverables in a timely manner.

AREAS OF EXPERTISE

ITIL v3 Foundation Certified in IT service Management. IBM Certified System Administrator AIX 6.1

Microsoft Certified Technology Specialist Windows Server 2008

Trained on Citrix Server 5.0 Installation and Management

Prepared Known Error Database on SharePoint and implemented ITIL on

couple of projects Office Administration: MS-OFFICE 2000/XP/2003/2007/2010 Good knowledge on LAN, WAN networking (Active Directory) and

Exchange Server Operating Systems: DOS, Windows 98/2000/XP/Vista/Seven & 2003/2008

Enterprise Server Edition.

http://www.linkedin.com/in/sachinitsme
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Tools like HP Openview Service Desk (version 5.1) and Unicenter ServiceDesk.

PROFESIONAL EXPERIENCE

Started Career with KNOAH SOLUTIONS, Hyderabad in year 2006.Worked for a leading US based ISP provider as a Senior TechnicalSupport.

Provided L2 technical support for dialup, cable, Wi-Fi, home networkingand satellite connection.

Duration: June 2006 April 2007.

In year 2007, joined SONATA SOFTWARE, Hyderabad as a SystemAnalyst.Worked as a Windows System Administrator for leading US and UKCompany.

Use to provide support for:1. Lotus Notes2. Windows Server 20033. Exchange Server 2003, 20074. VPN Connection5. Remote Server Maintenance with SunGard (Data Centre)6. Remote desktop management7. Citrix Environment8. Provided Support for POS (Point of Sales) hardware.9. Virtual server management10.Spam Mail monitoring Forefront, Minesweeper, Blackspider, Clearswift

Duration: May 2007 April 2010

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In year 2010, joined TATA CONSULTANCY SERVICES, Hyderabad as anIT Analyst. Working as a L2 Windows Administrator and supporting theclient worldwide.Providing support for:

1. Managing Exchange 2003 and Exchange 20072. Managing Multiple Domain structure3. Managing Office Communicator Server 20074. Managing Blackberry server5. Managing McAfee EPO with Security Team6. Patching of remote windows servers7. Remote file and print server maintenance8. Manage and support Citrix environment9. Work on reporting and Daily stats for team10.Provide support to Windows and Mac users.11.Conduct training sessions for L1 admins.

Duration: April 2010 Till Date

EDUCATION

Bachelor of Engineering in Information Technology, C.V Raman College ofEngineering, Bhubaneswar.Pursuing Masters in Business in Customer Relationship Management,Symbiosis, Pune.

ACHIVEMENTS

Awarded with Customer Satisfaction award in Knoah Solutions by client. Awarded with Best Employee of Quarter award in Sonata Software. Always a top ranker in appraisal.

STRENGTHS

Good Communication Skills. Self-Confident and motivated. Good Organizing Skills. Strong Will to Learn. Good Team Member. Adaptable to new environment.

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PERSONAL INFORMATION

Fathers name: Ramesh Chandra GuptaDate of Birth: 02-04-1985Nationality: Indian.

DECLARATION

I hereby declare that all the information furnished above is true to the best ofmy knowledge.

Place: HyderabadSignature:

Date: 10/19/2011Sachin Gupta

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sachin gupta - resume

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