saas vs paas: cloud telephony
DESCRIPTION
TRANSCRIPT
Comparison on Cloud Telephony
By Ankit Jain
Founder, VoiceTree
SAAS VS. PAAS
CLOUD TELEPHONY OVERVIEW
• Cloud Telephony enables a company to setup its own business telephone system without buying any hardware i.e. over cloud.
SAAS - PACKAGED TELEPHONY
Packaged Cloud Telephony are solutions for end users to access pre-deployed telephony applications as service, without the hurdle of any technology deployment.
PAAS - VXML
VXML based cloud telephony platform lets developers access telephony platform as service via specialized XML structure and deploy custom voice application
COMPARISON – EASE OF USE
Packaged cloud telephony provides ease of use for end users as it does not require any technical expertise to setup
• SAAS +
• PAAS -
COMPARISON – FLEXIBILITY/CONTROL
VXML based cloud telephony provides APIs to develop own telephony platform hence offers better control than Packaged solution
• SAAS -
• PAAS +
COMPARISON – COST
VXML based cloud telephony offers lower cost API calls in comparison to packaged telephony but over all cost is higher with VXML, for deploying and maintaining your application
• SAAS +
• PAAS -
COMPARISON – DATA SECURITY
Packaged Telephony offers complete security of data managed under same service package hence is preferred for data security
• SAAS +
• PAAS -
COMPARISON – SERVICE UPTIME
Packaged Telephony offers complete package of solutions in single window hence offers higher uptime than VXML based application, where applications have more than one layer of service
• SAAS +
• PAAS -
COMPARISON – SUPPORT
Packaged Telephony offers higher level of support as a single window of customer service is offered
• SAAS +
• PAAS -
TRADEOFF
• SAAS and PAAS telephony services have tradeoff on ease of use and flexibility
• SAAS is preferred by end consumers while PAAS is the choice of developers for better control
ABOUT VOICETREE
• VoiceTree Technologies was set up to address the barrier of adoption of telephony solution by end user through packaged cloud telephony solutions
• Through its comprehensive suite of packaged cloud telephony solutions, VoiceTree is set to realize the dream of making telephony solutions consumable by masses.