POSITION DECRIPTION

Title Face to Face Program Assistant - Locations

Unit Face to Face

Reporting to Face to Face Operations Manager

Location Level 8, 120 Sussex Street Sydney NSW 2000

PositionStatement

This position supports the Face to Face (F2F) Operations Manager with the day to day administration of Australia for UNHCR’s (A4U) F2F program. The primary focus of the role is to support the delivery of processes designed to drive results and assist Face to Face teams in achieving targets.

Accountabilities and ResponsibilitiesLocations Develop and execute the A4U F2F locations strategy in Brisbane,

Melbourne, Sydney and Adelaide. Manage shopping centre and other private location bookings including

developing relationships with centre managements, ensuring compliance and adherence to budgetary constraints.

Management and application of permits including developing relationships with local councils ensuring compliance.

Deliver location analysis to ensure effective use of locations in rosters and continual testing of new sites.

Manage relationship with PFRA (Public Fundraising Regulatory Association), providing necessary feedback and follow-up breach reports and providing escalations to the F2F Operations Manager.

Keeping up to date with changes of state legislations regarding F2F and Door to Door regulations via PFRA site

Administration Cross check pledges against timesheets and update necessary spreadsheets.

Production of payroll summaries. General administration support to A4U F2F management team as

required. Assist in implementation of the A4U Emergency Strategy as required,

including the management of the F2F campaign associated with the emergency.

Develop, maintain and update procedures and process documents as required.

Ad-hoc project administration and support as required.Supplies Manage inventory & supplies

Update stock lists and conduct quarterly stock take Send supplies to interstate campaigns as required Monitor sign out process for Banners/Table cloths etc.

Organisational Responsibility

Demonstrate an active and dedicated commitment to the A4U’s Mission, Vision and core principles.

Comply with A4U’s Policies and Procedures. Observe all legal and legislative requirements. Assist in the development of, and participate in A4U’s initiatives,

projects and events. Cultivate productive and collaborative working relationships and

outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

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Liaise with others in a professional, respectful and constructive manner.

Ensure a high level of confidentiality and integrity.

Selection CriteriaEssential Qualities

Experience in administration and/or sales environment. Strong organisational and planning ability. Ability to show initiative and respond to a range of enquiries. Results-oriented, with an ability to meet deadlines. Strong attention to detail, with developed analytical and problem

solving skills. Excellent written and oral communication skills. Proficiency with MS office suite, including Word, Excel and

PowerPoint. Demonstrated ability to build relationships with key stakeholders and

manage relationships with a large, culturally diverse team.Desirable Qualities

Exposure to or experience in F2F fundraising operations in the field or similar role.

Knowledge of the Not for Profit Sector and in particular fundraising is desirable.

Experience working with a relational database, ideally Raiser’s Edge or a similar platform.

Person Specifications

Highly motivated and have the ability to motivate others. Acts with integrity, honesty and credibility. Ability to work under pressure. Team player - open, friendly and approachable. Demonstrated initiative and proactive approach. Results Driven.

Key Competencies

Communication. Self motivated. Planning and organising. Results orientated. Teamwork. Flexibility and adaptability.

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