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boarding pass Welcome Aboard MR SAMPLE,You have successfully completed the online registration process for your Express Docs. We look forward to serving you on your vacation. Please note that a brief check-in process is still required. Your identification will be verified, your photo will be taken for security purposes and you will be given your stateroom key. Thank you for choosing Holland America Line. Please be aware of the following process when you begin your vacation with us:

1. For check in you will need to print and present your 4. Bring appropriate visas required for your citizenship anditinerary; check with your travel professional if you areunsure of the requirements.

boarding pass to a Holland America Line representative.(Please see the itinerary pages for more details about your boarding.)

2. If you registered a credit card online. Please bring that specific card with you.

3. Bring the appropriate identification and proof of citizenship as specified in Holland America Line's identification policy, which can be found at www.hollandamerica.com/planning/Identification.

Guest Details:

GUEST: SAMPLE, DOCSTEST, NOOR SAIL DATE: Tuesday Oct 25 / 6:30 PM

SHIP NAME: NOORDAM

CATEGORY/DECK: C / MAIN

STATEROOM: 1046

Booking/Party No: VVVVVVHLVVCR / 1Number of Nights: 14 Confirmed Dining: OPEN SEATING Gala Attire Evenings: 3

Voyage No/Name: N678 / 14-DAY AUSTRALIA & NEW ZEALAND

Embark Port/Pier: Sydney, Australia / WHITE BAY CRUISE TERMINAL Embark Date/Time: Tuesday Oct 25 / 12:30 PM Disembark Port/Pier: Auckland, New Zealand / QUEENS WHARFDisembark Date/Time:Tuesday Nov 08 / 7:00 AM Transfer Information: TRANSFER SYD AIRPORT/SHIP TRANSFER SHIP/AKL AIRPORT

Thank you for booking with: JACK'S TESTING TRAVEL, SEATTLE WA, (206) 555-1212

Th is i s no t t rans fe rab le and i s no t sub jec t to a l t e ra t ions by the gues t . Name changes on the day o f the board ing a re no t pe rmi t ted . Documents c rea ted on Aug 22 2016 a t 11 :10 AM

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(08/12 )en

www.hollandamerica.com | 1-800-207-3545 pg 2 of 17

guest emergency drill

Dear Valued Guests,

Thank you very much for planning your cruise vacation with Holland America Line. As your safety is our utmost concern and deserves the highest attention, please carefully read the following safety instructions so that you know what to do in the unlikely event of an emergency.

On the back of your stateroom door you will find safety instructions posted which show your designated lifeboat muster station number as well as instructions for donning your lifejacket. You can also find your station number on your guest ID card. Odd numbered stations (1, 3, 5) can be found on the starboard (or right hand) side of the ship and even numbered stations (2, 4, 6) can be found on the port (or left hand) side of the ship.

In case of a real emergency you will be instructed via the public address system to go to your stateroom, put on warm clothing and your lifejacket, and collect any medications. A short time later, the Captain will sound the general emergency alarm and you will be instructed to proceed to your lifeboat muster station. This alarm consists of 7 short and 1 long blast (- - - - - - - --------) on the ships whistle and the public address system. Please do not go to your station until the general emergency alarm is sounded as we want our crew to be in place to assist you. It is important that you go only to your assigned station.

You can find your lifejacket in the designated space in the closet of your stateroom. If you are traveling with children or infants, a childs or infants lifejacket will be delivered to your stateroom prior to sailing. If you did not receive these lifejacket(s) for our younger guests, please contact the front office immediately. In the event you are not able to reach your stateroom, a lifejacket will be issued to you and any minors traveling with you at your lifeboat muster station.

As a precaution, each child under the age of 13 must wear at all times a color-coded wristband with their station number on it. These wristbands will help ships personnel get your children to their lifeboat muster station should they be separated from you. They will be provided by the front office staff or during check-in. In a real emergency, if your children are not with you, please go directly to your station and wait for your children to be brought to you. If you start searching for them, they will likely already be at the lifeboat muster station wondering where you are.

Crewmembers will be in the stairwells and on deck to assist you. Please hold your stateroom keycard out and show it to them so they can read your lifeboat number.

In case of an actual emergency, you are allowed to pass through doors marked "crew only" to reach your station. Please do not use the elevators unless you are physically challenged, as the elevators might be out of order during a real emergency. For those passengers who are physically challenged and must use an elevator, several elevators will be designated to bring you to the embarkation deck. Physically challenged guests will also be assisted to their station by Stateroom Attendants.

Upon arrival at your station, the Lifeboat Commander will account for yo

u by recording your name and cabin number. During this process

please follow the instructions of the crew on deck and be as quiet as possible so that the Lifeboat Commander can accurately account for everyone.

Once a roll call is taken, you will only be instructed to board the life boats if the Captain has ordered Abandon Ship. In that event, you will need to file onto the boats and immediately be seated. Once the boat is filled, it will be lowered into the water. The boats can be lowered even if the ship were to lose power. All lifeboats have supplies on board and other equipment that will enable it to be quickly located by search vessels.

Prior to the beginning of our cruise, we will be conducting a passenger emergency drill that will give all of our guests an opportunity to become more familiar with these procedures. Holland America Line believes that it is critical that you know what to do in an emergency both for your own safety and that of your fellow guests. For this reason, guests who are unwilling to participate in the drill will be disembarked.

Please be sure to familiarize yourself with the route from your cabin to your lifeboat muster station. If you have any questions regarding your safety, do not hesitate to contact the front office. Thank you for reading this letter and following these procedures in case of an emergency. I wish you a very pleasant cruise on board.

Kind regards,

Holland America Line


arrival information

express docs | arrival information

ARRIVAL INFORMATION TRANSFER INSTRUCTIONS If you purchased your transfer to the pier through Holland America Line, after completing landing formalities, youll be met by Abercrombie & Kent (Australia) Pty. Ltd and transferred to the pier. Representatives will be available at the airport based on flight arrivals. In case of emergency, call them at +(61) 408-690-985. Please refer to your itinerary for specific instructions concerning your pre-packages (if applicable).

If you have not purchased a transfer through Holland America Line, one may be purchased for the day of embarkation/disembarkation. Please have your travel professional call Holland America Line at 1-877 -724-5425 or 1-206-286-3900 with your Holland America Line six-digit booking confirmation and flight itinerary (airline carrier, flightnumber, arrival/departure dates and times). Transfer reservations mustbe paid in full and flight schedule must be provided to HollandAmerica Line at least 14 days prior to arrival in order to receive thetransfer. If Holland America Line does not receive the flightinformation, guests will not receive the transfer and will be ineligiblefor reimbursement of this service.

PLEASE NOTE:

Carry your travel documents, proof of citizenship, medications,cameras, valuables, etc., with you (your travel documents andidentification will be required for ship embarkation formalities).You will be unable to access your checked baggage until after youboard the ship.

Please refer to the online Know Before You Go booklet for a detailedexplanation of transfer policies and conditions.

Guests must allow adequate time to transfer to the ship, pleasearrive at least4 hours prior to the ships departure time.

BAGGAGE: Each airline has its own baggage allowance policy. You are responsible for any baggage charges imposed by airlines. If baggage is damaged or lost by an airline, hotel or any other, claims must be fileddirectly with them for settlement. If you do not receive your baggage upon arrival at your city of embarkation, please file a claim with the airline prior to exiting the customs hall and provide our staff with a copy of your report.

LUGGAGE TAG INFORMATION For guests who have paper documents:

Luggage tags can be found in your cruise document that you received or are also available at the airport and the pier for your convenience.

For guests who have Holland America Lines Express Docs: Printable luggage tags are available at the Online Check-In start page. You may select to print them as many as you need for your vacation.

At the airport, please find Holland America Line representatives outside of the customs area and/or at the baggage carousel. At the pier, luggage tags will be located near the entrance of the pier area where you will be checking in your luggage. Please attach a luggage tag to each piece of luggage you will be checking on the cruise. There is aspace on the tag for you to print the following information: Name,Stateroom Number, and Sailing Date. If you have questions or needassistance, Holland America Line representatives at the airport and thepier will be happy to assist you.

PIER INFORMATION

OVERSEAS PASSENGER TERMINAL

ms Noordam 2016: Dec 7 &21 2017:

Jan 18, Apr 8

WHITE BAY CRUISE TERMINAL

msMaasdam 2016: Oct 20,Dec 16 2017: Jan 15

ms Noordam 2016: Oct 25, Nov 22, Dec 6 2017: Jan 4 & 31, Feb 28, Mar 14

CIRCULAR QUAY

ms Maasdam 2016: Nov 18, For Map: http://www.harriermap-spc.com/map.htm

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http://www.harriermap-spc.com/map.htm


arrival information PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.

PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.

For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. U.S. and Canadian

citizens ages 16 and above may present one of the following valid WHTI-compliant documents:

Passport (recommended travel document) (valid for travel by air,land and sea)

Passport Card (valid for land and sea border crossings only) State Issued Enhanced Drivers License (EDL) (valid for land and

sea border crossings only)* Other documents approved by the Department of Homeland

SecurityFor a list of approved documents visit: http://travel.state.gov/content/passports/english/go/checklist.html

*The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License.

U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are not required to have a passport to sail, but will need proof of citizenship such as a passport card or an enhanced drivers license (EDL). If a U.S. citizen does not have a passport, passport card or enhanced drivers license, they may use as proof of citizenship an original or copy of a government issued birth certificate, or certificate of naturalization along with a government-issued photo ID. A passport is still the preferred document. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010.

Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original, photocopy or certified original.

For more information please visit http://travel.state.gov/content/passports/english/go/checklist.htmlor call the National Passport Information Center toll free at 1-877-487 -2778 or TDD/TYY at 1-888-874-7793.

Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.

For Non-U.S./Non-Canadian Citizens You must have and carry a passport valid for six months beyond the duration of your travel. Please carefully verify the existing identification requirements for your particular travel situation. In addition, non-U.S. citizens who have previously been admitted to the

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arrival information United States for permanent residence must carry their PermanentResident Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service.

VISAS ANDVACCINATIONS

Visas: Certain countries require that you obtain official authorization (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Usually there is a fee required. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. of the individual guest. Please note that fees and visa requirements are subject to change without notice.

Holland America Line provides guests with the following link to VisaCentral as a service to assist with the collection of necessary documents. Applications and additional information may be

Payment of any fines levied is the responsibility downloaded from their website: http://hollandamerica.visacentral.com

You can also reach them by phone or email.

Visa Central

U.S. citizens Phone: 1-866-788-1100 Email: [email protected]

Canadian citizens Phone: 1-888-665-9956 Email: [email protected]

Dutch citizens Phone: 0900-3150200

Email: [email protected]

German citizens Phone: 030-230959175 Email: [email protected]

Australian citizens Phone: 1902-251-70 Email: [email protected]

United Kingdom citizens Phone: 0207-593-6207Email: [email protected]

Belgian citizens Phone: 02/770-07-76Email: [email protected]

Singaporean citizens Phone: 66031096Email: [email protected]

Spanish citizens Phone: 902 113 829Email: [email protected]

Swiss citizens Phone: +41(0) 31 313 20 20 Email: [email protected]

French citizens Phone: 08 25 08 10 20 Email: [email protected]

Citizens of all other countries should contact the nearest representative embassy or consulate for proper information.

Vaccinations: Vaccination requirements change frequently. These requirements are established by the countries you are visiting and not by Holland America Line. For this reason, you should contact your local physician, local health departments or a travel medicine clinic at least six to eight weeks before departure to receive current health


mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


arrival information information on the countries they plan to visit, to obtain vaccinationrequirements and preventative medications as indicated, and to address any other special needs. Be certain to bring along a record of all your vaccinations.

Mosquito-borne Illnesses: Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or picaridin to reduce the risk of mosquito bites. In addition, please check with your primary care provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Bring along a record of all your vaccinations and check with your health care provider four to six weeks before departure, as vaccination requirements and recommendations may change.



your itinerary

Look for 'Holland America Line'

DAY DATE PORT ARRIVE DEPART

Tue Oct 25 SYDNEY

Sydney Airport to Ship Transfer: After completing your landing formalities and claiming your luggage, a representative from Abercrombie and Kent will meet you after you exit the Customs/baggage claim area for your transfer to the ship. Our representatives can be recognized by their Holland America Line sign they will be holding. If your flight has arrived into the International Terminal, please proceed to the "Meeting Point" located in the center of the Arrivals Hall in order to meet your representative. If you are in the Domestic Terminal, proceed to the designated baggage carousel to locate a representative. If you cannot locate a representative, or if your flight is delayed, please call them locally at +61-408-690-985. PLEASE NOTE:

If you have purchased air

on your own, Holland America Line must be advised of your air schedule at least 14 days prior to arrival. Please complete Online Check-In at our website (www.hollandamerica.com) with your flight information or have your travel professional contact Holland America Line at 1-877-7245425 or 1-206-286-3900. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service.

Tue Oct 25 SYDNEY, AUSTRALIA 6:30pm

Wed Oct 26 At Sea

Thu Oct 27 MELBOURNE, 8:00am 6:00pm AUSTRALIA

Fri Oct 28 At Sea

Sat Oct 29 HOBART, TASMANIA, 8:00am 11:00pm AUSTRALIA


Sun Oct 30 At Sea

Mon Oct 31 At Sea

Tue Nov 1 MILFORD SOUND, 8:00am 9:00amNEW ZEALAND

Tue Nov 1 CRUISING FIORDLAND NATL PARK

Wed

Thu Nov 2 PORT CHALMERS 9:00am 6:00pm

(DUNEDIN), NEW ZEALAND

Nov AKAROA 7:00am 6:00pm (CHRISTCHURCH), NEW ZEALAND

Fri Nov 4 PICTON, NEW 10:00am 8:00pm ZEALAND

Sat Nov 5 WELLINGTON, NEW 8:00am 4:00pm ZEALAND

Sun Nov 6 NAPIER, NEW

7:00am 2:00pm

ZEALAND Mon Nov 7 TAURANGA 8:00am 7:00pm

(ROTORUA), NEW ZEALAND

Tue Nov 8 AUCKLAND, NEW 7:00am ZEALAND

Tue Nov 8 AUCKLAND

Auckland Ship to Airport Transfer: You will be transferred from the ship to the airport.

PLEASE NOTE: If you have purchased air on your own, Holland America Line must be advised of your air schedule at least 14 days prior to arrival. Please complete Online Check-In at our website (www.hollandamerica.com) with your flight information or have your travel professional contact Holland America Line at 1-877-7245425 or 1-206-286-3900.

If Holland America Line does not

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http:www.hollandamerica.comhttp:www.hollandamerica.com


your itinerary


receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service.

Look for 'Holland America Line'

express docs | your itinerary pg 8 of 17


contract CONfIRMATION Of ONlINE CHECk-IN AND ACCEPTANCE Of CRUISE CONTRACT IMPORTANT NOTICE REGARDING THE CRUISE CONTRACT

THIS DOCUMENT CONFIRMS YOUR ONLINE CHECK-IN FOR YOUR CRUISE ALONG WITH YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THE CRUISE CONTRACT. The Cruise Contract governs your Cruise, Land + Sea Journey, Land Trip, Air Package or any other matters relating to your cruise or booking. The Cruise Contract is a legal

ly binding contract between you and Holland America

Line N.V. (HAL) that governs all dealings between you and HAL. The Cruise Contract supersedes all other oral or written agreements, communications and/or representations. Certain third parties and entities, as well as the ship itself, are also granted rights under the Cruise Contract.

BY CLICKING ON THE I ACCEPT BUTTON DURING THE ONLINE CHECK-IN PROCESS, YOU OR YOUR TRAVEL AGENT HAVE ACKNOWLEDGED YOUR OPPORTUNITY TO REVIEW THE CRUISE CONTRACT IN FULL PRIOR TO FINALIZING YOUR BOOKING, AND THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS AND CONDITIONS OF THE CRUISE CONTRACT ON BEHALF OF YOURSELF AND THOSE TRAVELLING WITH YOU.

As part of the booking process, you and/or any travel agent acting on your behalf in completing the online check-in also represent and warrant that you and/or the agent has full legal authority to do so on behalf of any persons for whom such booking was made, and to accept the cruise contract on behalf of all such persons. Additional copies of the Cruise Contract can be obtained from HAL upon request or by printing the contract from HALs website at: http://www.hollandamerica.com/cruisecontract

YOUR ATTENTION IS ESPECIALLY DIRECTED TO SECTIONS 1, 12, 13, 14, AND 15 OF THE CRUISE CONTRACT, WHICH CONTAIN IMPORTANT LIMITATIONS ON YOUR RIGHT TO ASSERT CLAIMS AGAINST US AND AGAINST CERTAIN THIRD PARTIES.

The Cruise Contract also includes the conditions under whichHAL books air transportation if you are participating in HALsAir Package. If any of these conditions do not meet with yourapproval, you have the option of arranging air transportationindependently in which event the air add-on or cruise onlycredit amount paid to HAL will be refunded.

Subject to specific exceptions, any disputes arising out of ourrelationship will be arbitrated before the American ArbitrationAssociation in King County, State of Washington, U.S.A. Anydisputes not subject to arbitration shall be litigated, if at all, inand before the United States District Court for the WesternDistrict of Washington at Seattle, or, as to those lawsuits as to

which the federal courts of the United States lack subject matter jurisdiction, in the courts of King County, State of Washington, U.S.A., to the exclusion of all other courts. December 2015

EN

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http://www.hollandamerica.com/cruisecontract


cancellation protection plan

Holland America Line CPP Platinum Protection Plan

Designed for the Guests of Holland America Line SECTION I Cancel for Any Reason Waiver Provided by Holland America Line Holland America Line offers guests the opportunity to purchase the Platinum Cancellation Protection Plan (CPP Platinum). This plan is optional and must be purchased prior to the date on which cancellation fees begin to accrue. Please see the dates set forth in the Cancellation Policy in the applicable Holland America Line brochure. Payment for the plan is due at the time of purchase. The portion of the plan cost for the Section I Cancel For Any Reason Waiver is non-refundable. CPP Platinum enables you to cancel for any reason, at any time up until the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line, and receive a refund equal to 90% of the prepaid, non-refundable portion of your cruise vacation. Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 300 Elliott Avenue West, Seattle, WA 98119. Cancellations may also be sent via email [email protected] or faxed to 1-800-628-4855; please retain your fax confirmation.

IMPORTANT: The Section I Cancel for Any Reason Waiver is provided by Holland America Line. The package of travel insurance coverages and assistance services as provided in Section II were arranged by Aon Affinity on behalf of Transamerica Casualty Insurance Company. All details outlined in Section II pertain to the coverages and services indicated in the schedule below. This plan is valid if the appropriate plan cost has been paid to Holland America Line.

SECTION II TRAVEL INSURANCE PROGRAM Underwritten By Transamerica Casualty Insurance Company Policy Number: MZ0911103H0000A Description Of Coverages Maximum Benefit Amount

Part A. Travel Arrangement Protection Trip Interruption Up To 150% of Total Cruise

Vacation Cost Trip Delay $500

Part B. Medical Protection Emergency Evacuation /Repatriation $50,000 Medical & Dental Expense $10,000

Part C. Baggage Protection Baggage and Personal Effects $1,000 Baggage Delay $500

Part D. Worldwide Emergency Assistance (Provided by On Call International) CareFreeTM Travel Assistance 24/7 Medical Assistance 24/7Emergency Services 24/7Coverages under Parts A, B and C are underwritten by Transamerica Casualty Insurance Company. Services under Part D are provided by On Call International. The benefits provided in this program are subject to certain restrictions and exclusions. Please read this brochure in its entirety for a description of all coverage terms and conditions. Note: Words beginning with capital letters are defined in this text in this Description of Coverage. Part A. Travel Arrangement Protection Trip Interruption Benefits Post-Departure Trip Interruption We will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if due to your, an Immediate Family Members, Traveling Companions or Business Partners Sickness, Injury or death or Other Covered Events as defined: 1) your arrival on your Covered Cruise Vacation is delayed; or 2) you are unable to continue on your Covered Cruise Vacation after you have departed on your Covered Cruise Vacation. For item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) for item 2) above, commence while you are on your Covered Cruise Vacation and your coverage is in effect under the plan; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Covered Cruise Vacation is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Covered Cruise Vacation or to prevent you from continuing your Covered Cruise Vacation. Post-Departure Trip Interruption Benefits We will reimburse you, less any refund paid or payable, for unused land or water travel arrangements, up to the amount in the Schedule, and/or the following: 1) the additional transportation expenses by the most direct route from the point you interrupted your Covered Cruise Vacation: (a) to the next scheduled destination where you can catch up to your Covered Cruise Vacation; or (b) to the final destination of your Covered Cruise Vacation; 2) the additional transportation expenses incurred by you by the most direct route to reach your original Covered Cruise Vacation destination if you are delayed and leave after the Scheduled Departure Date. However, the benefit payable under 1) and 2) above will not exceed the cost of a one-way economy air fare (or first class, if the original tickets were first class) by the most direct route, less any refunds paid or payable for your unused original tickets; 3) reasonable additional accommodation and transportation expenses (up to $100 per day) incurred to remain near a covered traveling Immediate Family Member or Traveling Companion who is hospitalized during your Cruise Vacation. Important: You, your Traveling Companion and Immediate Family Member booked to travel with you must be medically capable of travel on the day you purchase this coverage. The covered reason for cancellation or interruption of your Cruise Vacation must occur after your effective date of Trip Interruption coverage.

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Please note: Benefits will not be paid for expenses not refunded in the event of your travel agents, the airlines or Holland America Lines insolvency. Other Covered Events means only the following unforeseeable events or their consequences which occur while coverage is in effect under this Policy: a change in plans by you, an Immediate Family Member traveling with you, or Traveling Companion resulting from one of the following events which occurs while coverage is in effect under this Policy: a) being directly involved in a documented traffic accident while en route to departure; b) being hijacked or Quarantined; c) having your Home made uninhabitable by fire, flood, volcano, earthquake, hurricane, or other natural disaster; d) a documented theft of passports or visas; or e) a Terrorist Act which occurs in your departure city or in a city which is a sched

uled destination for your Covered Cruise Vacation provided: The Terrorist

Act occurs within 30 days of the Scheduled Departure Date for your Covered Cruise Vacation.

Trip Delay If your Covered Cruise Vacation is delayed, we will reimburse you, up to the amount shown in the Schedule, for unused land or water travel arrangements, less any refund paid or payable, and reasonable additional expenses incurred by you for hotel accommodations, meals, telephone calls, and economy transportation to catch up to your Cruise Vacation or to return Home. We will not pay benefits for expenses incurred after travel becomes possible. Trip Delay must be caused by or result from: 1) Common Carrier delay; 2) loss or theft of your passport(s), travel documents or money; 3) being Quarantined; 4) hijacking; 5) adverse weather; 6) a documented traffic accident while you are en route to departure; 7) unannounced strike; 8) a civil disorder.

Part B. Medical Protection Medical Expense/Emergency Assistance Benefits We will pay this benefit, up to the amount in the Schedule, for the following Covered Expenses incurred by you, subject to the following: 1) Covered Expenses will only be payable at the Usual and Customary level of payment; 2) benefits will be payable only for Covered Expenses resulting from a Sickness that first manifests itself or an Injury that occurs while on a Covered Cruise Vacation; 3) benefits payable as a result of incurred Covered Expenses will only be paid after benefits have been paid under any Other Valid and Collectible Group Insurance in effect for you. We will pay that portion of Covered Expenses that exceeds the amount of benefits payable for such expenses under your Other Valid and Collectible Group Insurance.

Covered Expenses: Accident Medical Expense/Sickness Medical Expense:

1. expenses for the following Physician-ordered medical services: services of legally qualified Physicians and graduate nurses, charges for Hospital confinement and services, local ambulance services, prescription drugs and medicines, and therapeutic services incurred by you within one year from

the date of your Sickness or Injury; 2. expenses for emergency dental treatment incurred by you during a Covered

Cruise Vacation;

Emergency Evacuation: 3. expenses incurred by you for Physician-ordered emergency medical

evacuation, including medically appropriate transportation and necessary medical care en route, to the nearest suitable Hospital when you are critically ill or injured and no suitable local care is available, subject to the Program Medical Advisors prior approval;

4.

expenses incurred for non-emergency medical evacuation, including medically appropriate transportation and medical care en route, to a Hospital or to your place of residence, when deemed medically necessary by the attending Physician, subject to the Program Medical Advisors prior approval;

5. expenses for transportation not to exceed the cost of one round-trip economy class air fare to the place of hospitalization for one person chosen by you, provided that you are traveling alone and are hospitalized for more than 7 days;

6. expenses for transportation not to exceed the cost of one-way economy class air fare to your place of residence including escort expenses if you are 18 years of age or younger and left unattended due to the death or hospitalization of an accompanying adult(s), subject to the Program Medical Advisors prior approval;

7. expenses for one-way economy class air fare (or first class, if your original tickets were first class) to your place of residence from a medical facility to which you were previously evacuated, less any refunds paid or payable from your unused transportation tickets, if these expenses are not covered elsewhere in the plan.

Repatriation: 8. repatriation expenses for preparation and air transportation of your remains

to your place of residence, or up to an equivalent amount for a local burial in the country where death occurred, if you die while on your Covered Cruise Vacation.

Part C. Baggage Protection Baggage and Personal Effects Benefits We will reimburse you, less any amount paid or payable from any other valid and collectible insurance or indemnity, up to the amount shown in the Schedule, for direct loss, theft, damage, or destruction of your Baggage during your Covered Cruise Vacation.

Valuation and Payment of Loss Payment of loss under the Baggage and Personal Effects Benefit will be calculated based upon an Actual Cash Value basis. For items without receipts, payment




of loss will be calculated based upon 80% of the Actual Cash Value at the time of loss. At our option, we may elect to repair or replace your Baggage. We will notify you within 30 days after we receive your proof of loss. We may take all or part of a damaged Baggage as a condition for payment of loss. In the event of a loss to a pair or set of items, we will: 1) repair or replace any part to restore the pair or set to its value before the loss; or 2) pay the difference between the value of the property before and after the loss.

Baggage Delay Benefits We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you if your Baggage is delayed by a Common Carrier for 24 hours or more during the Covered Cruise Vacation. You must be a ticketed passenger on a Common Carrier. This coverage terminates upon your arrival at the return destination of your Covered Cruise Vacation.

Part D. Worldwide Emergency Assistance (On Call International) Not a care in the world when you have our 24/7 global network to assist you on your travels.

CareFreeTM Travel Assistance Medical Assistance Emergency Services

CareFreeTM Travel Assistance Travel Arrangements

Arrang

ements for last-minute flight and hotel changes

Luggage Locator (reporting/tracking of lost, stolen or delayed baggage) Hotel finder and reservations Airport transportation Rental car reservations and automobile return Coordination of travel for visitors to bedside Return travel for dependent/minor children Assistance locating the nearest embassy or consulate Cash transfers Assistance with bail bonds

Pre-Cruise Information Destination guides (hotels, restaurants, etc.) Weather updates and advisories Passport requirements Currency exchange Health and safety advisories

Documents and Communication Assistance with lost travel documents or passports Live email and phone messaging to family and friends Emergency message relay service Multilingual translation and interpretation services

Medical Assistance Services Medical case management, consultation and monitoring Medical Transportation Dispatch of a doctor or specialist Referrals to local medical and dental service providers Wo

rldwide medical information, up-to-the-minute travel medical advisories,

and immunization requirements Prescription drug replacement Replacement of eyeglasses, contact lenses and dental appliances

Emergency Services Emergency medical and dental assistance Emergency legal assistance Emergency family travel arrangements

CareFreeTM Travel Assistance, Medical Assistance and Emergency Services can be accessed by calling On Call International at 1-(866) 509-7712 or, from outside the U.S. or Canada, call collect*: 1-(603) 894-9386.

* If you have any difficulty making this collect call, contact the local phone operator to connect you to a US-based long-distance service. In this case, please let the Assistance Provider answering the phone know the number you are calling from, so that he/she may call you back. Any charges for the call will be considered reimbursable benefits.

Note that the problems of distance, information, and communications make it impossible for the Transamerica Casualty Insurance Company, Aon Affinity, Holland America Line, or On Call International to assume any responsibility for the availability, quality, use, or results of any emergency service. In all cases, you are still responsible for obtaining, using, and paying for your own required services of all types.

Definitions Accident means a sudden, unexpected, unintended and external event, which

causes Injury. Actual Cash Value means purchase price less depreciation. Baggage means luggage, personal possessions and travel documents taken by

you on the Covered Cruise Vacation. Business Partner means an individual who is involved, as a partner, with you in

a legal general partnership and shares in the management of the business.




Common Carrier means any land, water, or air conveyance operated under a license for the transportation of guests for hire, not including taxicabs or rented, leased or privately owned motor vehicles. Covered Cruise Vacation means: a period of travel away from Home to a destination outside your city of residence; the purpose of the Cruise Vacation is business or pleasure and is not to obtain health care or treatment of any kind. Cruise Vacation means a trip for which coverage has been elected and the plan payment paid, and all travel arrangements are arranged by Holland America Line prior to the Scheduled Departure Date of the trip. Also covered by this definition are any direct round trip air flights booked by others to and from the scheduled Cruise Vacation departure and return cities, provided the dates of travel are within 14 total days of the scheduled land tour or cruise dates. Dom

estic Partner means a person who is at least eighteen years of age and you

can show: 1) evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; 2) evidence of cohabitation for at least the previous 6 months; and 3) an affidavit of domestic partnership if recognized by the jurisdiction within which they reside. Elective Treatment and Procedures means any medical treatment or surgical procedure that is not medically necessary including any service, treatment, or supplies that are deemed by the federal or a state or local government authority or by us to be research or experimental or that is not recognized as a generally accepted medical practice. Home means your primary or secondary residence. Hospital means an institution, which meets all of the following requirements: 1) it must be operated according to law; 2) it must give 24 hour medical care, diagnosis, and treatment to the sick or injured on an inpatient basis; 3) it must provide diagnostic and surgical facilities supervised by Physicians; 4) registered nurses must be on 24 hour call or duty; and 5) the care must be given either on the hospitals premises or in facilities available to the hospital on a pre-arranged basis. A Hospital is not: a rest, convalescent, extended care, rehabilitation or other nursing facility; a facility which primarily treats mental illness, alcoholism, or drug addiction (or any ward, wing, or other section of the hospital used for such purposes); or a facility which provides hospice care (or wing, ward, or other section of a hospital used for such purposes). Immediate Family Member includes your or the Traveling Companions spouse, child, spouses child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, step brother-sister, step-parent(s), parent(s)-in-law, brother-sister-inlaw, aunt, uncle, niece, nephew, Domestic Partner, or ward. Injury means bodily harm caused by an Accident which: 1) occurs while your coverage is in effect under the plan; and 2) requires examination and treatment by a Physician. The Injury must be the direct cause of loss and must be independent of all other causes and must not be caused by, or result from, Sickness.

Insured means an eligible person who arranges a Covered Cruise Vacation and

pays any required plan payment.

Insurer means Transamerica Casualty Insurance Company. Other Valid and Collectible Group Insurance means any group policy or

contract which provides for payment of medical expenses incurred because of

Physician, nurse, dental or Hospital care or treatment; or the performance of

surgery or administration of anesthesia. The policy or contract providing such

benefits includes group or blanket insurance policies; service plan contracts;

employee benefit plans; or any plan arranged through an employer, labor

union, employee benefit association or trustee; or any group plan created or

admini

stered by the federal or a state or local government or its agencies. In the

event any other group plan provides for benefits in the form of services in lieu of monetary payment, the usual and customary value of each service rendered will be considered a Covered Expense. Payments or Deposits means the cash, check, or credit card amounts actually paid to the Policyholder for your Covered Cruise Vacation. Physician means a person licensed as a medical doctor by the jurisdiction in which he/she is resident to practice the healing arts. He/she must be practicing within the scope of his/her license for the service or treatment given and may not be you, a Traveling Companion, or an Immediate Family Member of yours. Policy means the contract issued to the Policyholder providing the benefits specified herein. Policyholder means the legal entity in whose name this Policy is issued, as shown on the benefit Schedule. Program Medical Advisors means On Call International. Quarantined means the isolation of a person afflicted with or exposed to a communicable disease, the purpose being to prevent the spread of disease. Schedule means the benefit schedule shown on the Description of Coverage for

each Insured. Scheduled Departure Date means the date on which you are originally

scheduled to leave on your Covered Cruise Vacation. Scheduled Return Date means the date on which you are originally scheduled

to return to the point where the Covered Cruise Vacation started or to a different

final destination. Sickness means an illness or disease of the body which: 1) requires examination

and treatment by a Physician; and 2) commences while the plan is in effect.

Terrorist Act means an act of violence, other than civil disorder or riot, (that

is not an act of war, declared or undeclared) that results in loss of life or major

damage to property, by any person acting alone or on behalf of or in connection

with any organization which is generally recognized as having the intent to

overthrow or influence the control of any government. Traveling Companion means a person whose name appears with you on the

same Cruise Vacation arrangement and who, during the Cruise Vacation, will

accompany you.




ive

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11) y

d

Usual and Customary Charge means those charges for necessary treatment aservices that are reasonable for the treatment of cases of comparable severity and nature. This will be derived from the mean charge based on the experiencein a related area of the service delivered and the MDR (Medical Data Researchschedule of fees valued at the 90th percentile.

General Plan Exclusions In Parts A & B: We Will Not Pay For Any Loss Under The Plan Caused By Or Incurred Resulting From: 1) mental, nervous, or psychological disorders, except if hospitalized; 2) being under the influence of drugs or intoxicants, unless prescr

ibed by a Physician; 3) normal pregnancy, except if hospitalized; or elect

abortion; 4) declared or undeclared war, or any act of war; 5) service in the armed forces of any country;6) operating or learning to operate any aircraft, aspilot or crew; 7) any unlawful acts, committed by you or a Traveling Compani(whether Plan Participant or not); 8) any amount paid or payable under any Workers Compensation, Disability Benefit or similar law; 9) Elective Treatmeand Procedures; 10) medical treatment during or arising from a Covered CruisVacation undertaken for the purpose or intent of securing medical treatment; business, contractual or educational obligations of you or an Immediate FamilMember; 12) failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements; 13) a loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when the plan is not in effect for you.

In Part C: Items Not Covered We Will Not Pay For Damage To Or Loss Of: 1) a loss or damage caused by detention, confiscation or destruction by customs; 2) animals; 3) property usein trade, business or for the production of income, household furniture, musicinstruments, brittle or fragile articles, or sporting equipment if the loss results from the use thereof; 4) artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces, retainers or other orthodontic devices, hearing aids, any type of eyeglasses, sunglasses or contact lenses; 5) documents or tickets, except for administrative fees required to reissue tickets; money, stamps, stocks and bonds, postal or money orders, securities, accounts,bills, deeds, food stamps or credit cards; 7) property shipped as freight or shipped prior to the Scheduled Departure Date.

Losses not covered We will not pay for loss arising from: 1) theft or pilferage from an unattended vehicle; 2) mysterious disappearance.

Term Of Coverage

When Coverage Begins All coverages (except Post-Departure Trip Interruption) will take effect on the

nd

)

al

6)

later of: 1) the date the plan payment has been received by Holland America

Line; 2) the date and time you start your Covered Cruise Vacation; or 3) 12:01 A.M. Standard Time on the Scheduled Departure Date of your Covered Cruise Vacation.Post-Departure Trip Interruption coverage will take effect on the Scheduled

Departure Date of your Covered Cruise Vacation if the required plan payment is

received.

When Coverage Ends Your coverage automatically ends on the earlier of: 1) the date the Covered Cruise Vacation is completed; 2) the Scheduled Return Date; 3) your arrival at the return destination on a round-trip, or the destination on a one-way trip; 4) cancellation of the Cruise Vacation covered by the Policy. If your air arrangements are greater than 4 total days before and/or after your Cruise Vacation, you will also be covered for Trip Interruption, Trip Delay, and benefits under Parts B and C on the day(s) you are flying to/from your destination.

Claims Procedure ALL CLAIMS: Report your claim as soon as possible to Aon Affinity. Provide the policy number, your travel dates, and details describing the nature of your loss. Upon receipt of this information, Aon Affinity will promptly forward you the appropriate claim form to complete.

Online: www.travelclaim.com Mail: Aon Affinity, 300 Jericho Quadrangle,

PO Box 9022, Jericho, NY 11753 Phone: 1-800-453-4047 or 1-516-342-2720 Office Hours: 8 A.M. 10 P.M. ET, Monday Friday,

9 A.M. 5 P.M. ET, Saturday

IMPORTANT: In order to facilitate prompt claims settlement upon your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the Accident or Sickness occurred; receipts for medical services and supplies; receipts from the Hospital; police reports or claims reports from the parties responsible (e.g., airline, cruise line, hotel, etc.) for any loss, theft, damage, or delay. In the event of a baggage claim, receipts for any lost or damaged items will be required. In the event of a Baggage Delay or Trip Delay claim, receipts for any additional covered expenses will be required, as well as verification of the delay. You must receive initial treatment within 90 days of the accident that caused the Injury or the onset of the Sickness. This program was designed for Holland America Line guests by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance




Agency and in NY, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.

For additional information regarding the plan,

call: 1-800-453-4047 or 1-516-342-2720

Office hours: 8 A.M. 10 P.M. ET, Monday Friday,

9 A.M. 5 P.M. ET, Saturday

General Provisions Our Right To Recover From Others We have th

e right to recover any payments we have made from anyone who may

be responsible for the loss. You and anyone else we insure must sign any papers and do whatever is necessary to transfer this right to us. You and anyone else we insure will do nothing after the loss to affect our right.

Claims Provisions Payment of Claims Claims for benefits provided by the plan will be paid as soon as written proof is received. Benefits are paid directly to you, unless otherwise directed. Any accrued benefits unpaid at your death will be paid to your estate or, if no estate, to your beneficiary. If you have assigned your benefits, we will honor the assignment if a signed copy has been filed with us. We are not responsible for the validity of any assignment.

Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN, and TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA,OH, OR, VT, WA, and WY, Policy Form #s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

This is a brief Description of Coverage which outlines the benefits and amounts of coverage that may be available to you. If you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT, WA, or WY), your Policy is provided on an individual form. To obtain a copy of your Individual Policy or Group Certificate for all states based on your state of residence, or information regarding the insurance premium portion of your plan cost, visit http://www. affinitytravelcert.com or call 1-800-453-4090. Your Individual Policy or Group Certificate will govern the final interpretation of any provision or claim. For California residents only, Aon Affinitys CA Agency License # is 0G94493 and the toll free consumer hotline for the California Insurance Department is 1-800927-7357. For Maryland residents only, to file a complaint with the Maryland Department of Insurance, call 1-800-492-6116 or visit www.mdinsurance.state. md.us. For New York residents only, the licensed producer represents the insurer

for purposes of the sale. Compensation paid to the producer may depend on the policy selected, the producers expenses, or volume of business. The purchaser may request and obtain information about the producers compensation except as otherwise provided by law. This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. Unless individually licensed as an insurance agent, y

our travel agent is not qualified or authorized to answer your technical

questions about the benefits, exclusions or conditions of this plan or to evaluate the adequacy of any existing insurance coverage you may have. Questions should be directed to the plan administrator at the toll-free number provided.

Notice to New York Residents Only The Holland America Cancel for Any Reason Waiver may be purchased separately from the Travel Insurance Program. Contact 1-877-538-3815 for details.

Ten Day Right to Examine If you are not satisfied for any reason, you may cancel the travel insurance portion of your coverage within 10 days of your receipt of this document. Your premium will be refunded, provided there has been no incurred covered expense and you have not departed on your Covered Trip. When so returned, the coverage is void from the beginning. Request a refund in writing by providing your contact information as well as a copy of your plan description to our authorized agent, Aon Affinity, 300 Jericho Quadrangle, P.O. Box 9022, Jericho, NY 11753. Any payments under the policy will only be made in full compliance with all United States of America economic or trade sanction laws or regulations, including, but not limited to, sanctions, laws and regulations administered and enforced by the U.S. Treasury Departments Office of Foreign Assets Control (OFAC). Therefore, any expenses incurred or claims made involving travel that is in violation of such sanctions, laws and regulations will not be covered under the policy. For more information, you may consult the OFAC internet website at http://www.treasury.gov/resource-center/sanctions/ or an Aon Affinity representative.

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shipboard life Guest Emergency Drill A Guest Emergency Drill will take place before the ship leaves the docin the port of embarkation, so that guests know where to go and whatto do if an alarm is sounded. During this drill, guests will be providedclear instructions to follow in the event of an emergency, including the location of their muster stations, essential actions to take in an emergency, and how to put on a life jacket. This drill is mandatory forall guests and non-attendance may result in disembarkation. A guest safety video is available for viewing on the guest channel of the in-suittelevision from the start of embarkation until 24 hours after departure

Clothing Daytime dress is casual. Pack appropriately for the climate in which youre sailing. We suggest clothes that can be layered and possibly a raincoat, waterproof hat or umbrella for time ashore. Shirts/cover-upsand footwear are required at all times in the ships interior. Most evenings smart casual attire is appropriate. Pool/beachwear, distressed jeans and mens tank tops should be left to daytime and poolside. Gala Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room. For gentlemen, jacket and tie are appropriate, collared shirt and slacks are required in all restaurants except those on Lido Deck which permit jeans, shorts and T-shirts. Formal wear for gentlemen can be pre-ordered for use during your cruise by calling Cruiseline Formalwear at 1-800-551-5091 or (305) 252-6565. For moreinformation please visit cruiselineformal.com. Your formal wear will be in youstateroom when you board.

Packing Advice Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. We also suggest that you consider placing articles in clear plastic bags inside your luggage to minimize handling by airport security screeners. Pack shoes on top of other contents in your luggage to expedite the screening process. Finally, make sure that you label the inside of your carry-on and checked luggage with your name and contact information. Bear in mind that the screening process for any point of embarkation is similato that at an airport. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration.

Mariner Society Benefits* k All guests in a stateroom receive the benefits earned by the guest at the highest star level. To learn more about the Mariner Society, go to hollandamerica.com and visit My Account.

Dining Throughout your cruise vacation, you will enjoy delicious and innovative menus across a broad range of dining venues. From a casual bite poolside to a five-course affair in our classic main Dining Room, e the crew of Holland America Line will orchestrate a truly memorable . dining experience. Led by Master Chef Rudi Sodamin, our exceptional culinary staff creates signature Holland America line dishes using only the freshest produce and the highest quality meats and seafood available. Our knowledgeable wine stewards are adept at pairing

the perfect wine with every dish. Whether you desire the relaxed atmosphere of the Lido, the elegance of the Pinnacle Grill or dinner for two on your private verandah, the choice is always yours.

Smoking Policy For the comfort of all of our guests, all staterooms (cabins), showrooms and all other indoor areas are designated non-smoking. Please refer to our complete Smoking Policy online at hollandamerica.com or in the online Know Before You Go booklet.

Book your Next Cruise while Onboard* Book your next cruise while onboard and receive up to US$200 per stateroom Shipboard Credit and reduced deposit. Unsure of your next

cruise? You can still take advantage of this exclusive onboard offer r without confirming a specific itinerary with our Future Cruise Deposit

program. Visit the Future Cruise Consultant onboard your ship to learn more.

Journeys AshoreTM

You can obtain detailed information regarding shore excursions, tour prices, and find answers to frequently asked questions by going to hollandamerica.com. Book your shore excursions online, make payment, and receive your reservation status of whether you are confirmed or waitlisted 24 hours a day. We recommend that you book

r your shore excursions prior to departure as online reservations will receive priority handling. Also, some tours are limited, so pre-booking will enable you to reduce disappointment.

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Vacation Packages*Holland America Line has arranged special hotel and tour packages with properties of exceptional quality and value. Should you wish to see more of the sights of these world class locations, we can arrange stays in port cities or overland tours - at very affordable prices. See your travel advisor or call 800-207-3545 or 206-626-7397 (help is available in English). Visit hollandamerica.com for vacation package descriptions.

Onboard Gifts With our onboard gifts and shipboard credits enjoy a special treat for yourself or arrange something memorable for someone youre traveling with. We offer celebration packages, couples packages, flowers, chocolate dipped strawberries, special wine offerings, gaming lessons and casino chips, cigar gifts, spa treatments and keepsakes. Visit our website at hollandamerica.com to view the special offerings available for purchase. Go to For Booked Guests.

Passport & Additional ID On special itineraries, the Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed. We recommend bringing an additional government-issued photo identification since shore side security requires a photo ID when getting on and off the ship. A photocopy of the picture ID is not acceptable.

(*Not applicable for charter.)

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