CONFIDENTIAL RESUMERuth Skinner-Smith

LinkedIn ProfileDoctors on Demand, Tunstall Healthcare Ltd, Chermside Day Hospital (Brisbane), Holy Spirit Northside Hospital (Brisbane), Kent & Canterbury Hospital (UK), Maidstone General Hospital (UK), Orchard Portman Nursing Homes (UK), Pembury Hospital (UK), Royal Devon & Exeter Healthcare NHS Trust (UK), Taunton & Somerset Healthcare Trust (UK)

Business Development Clinical Governance & Patient Centred Care Clinical Nurse Consultant Compliance Management Governance Management Highly developed clinical analysis skills Human Resource Management including Management, Supervision &

Mentoring Information Technology including User Acceptance Testing Learning & Development Marketing Strategies Procedure & Policy Development Procurement Management– Medical Equipment, Peripherals & Supplies Project Management Quality Assurance Registered Nurse (Bachelor of Nursing) Rehabilitation Guidance Remote Nursing, Primary Case & Clinical Management Reporting Management Research & Development Risk Management Sales and Marketing Senior Clinical Consultant Senior Management Stakeholder Engagement Telehealth & Telecare Training & Teaching (Certificate IV in Training and Assessment) Vendor/ Stakeholder Management

CURRENT CONTACT: ruth.ss@live.comMOBILE:

ADDRESS:

DATE:

AVAILABILITY:

0423 074 256

U47/325 Stanley StreetBrendale Qld 4500

July 2016

Immediate

Resume – Ruth Skinner-Smith 1

EMPLOYMENT OVERVIEW:

Feb 2016 to July 2016*casual

Business Development Manager Doctors on DemandBrisbane

Doctors on Demand

Doctors on Demand is an Australian company operated by experts and industry leaders from the healthcare and IT industries. They aim to make high quality health care more accessible and provide the ultimate patient experience by removing some of the traditional barriers that separate patients from doctors and to give people more control over their health, supported by the use of cutting edge technologies including online script ordering and video consulting platform and app. This role required:-Designing sales brochures-Developing a sales and marketing strategy-Developing policies and procedures-GP Engagement-Maintaining a customer relations spread sheet to track customer contact

October 2009 to October 2015*Redundancy

Clinical Services Manager Telehealth Tunstall HealthcareEagle Farm, Brisbane

Tunstall Health Care

I was responsible for the planning, training and consultation services to Telehealth Clients Nationally, including Federal and State Government and Corporate Groups for the day to day operational workflows, resourcing and service delivery of the Clinical Consultants providing co-monitoring, technical and customer service support to Tunstall’s Telehealth Clients. In addition I triaged data from patients who have Telehealth monitoring in their home- Virtual clinic- hospital avoidance programs. I provided health advice and assessment to clients over the telephone and via video conference encompassing high levels of customer service, coordination of patient care and counselling. I also undertook group and individual training of medical professionals on how to use Telehealth triage systems

April 2008 to October 2009

Director of Nursing Chermside Day HospitalBrisbane

Chermside HospitalThis role included Project and BAU activities from commissioning this new Hospital from design state of the building and to construction/fitout completion stage. This role encompassed:

-Coordination of new specialties via sourcing instruments, equipment and other resources in liaison with the surgeons involved, there-by adding Maxillo-facial surgery to the hospital’s portfolio and increasing the hospital’s throughput

-Gaining the licence to operate from Queensland Health and ISO Accreditation-Human Resource Management including recruitment of staff, education, training and

competency management-Facility Maintenance-Financial Budget Management-Policy and Procedure Development and Implementation-Day to Day Management-Procurement including sourcing and ordering all required equipment, stock and medical Resume – Ruth Skinner-Smith 2

supplies and providing in-services on the surgical equipment as well as arranging for company representatives to come and teach the staff

November 2004 to April 2008

Registered Nurse Level 2 (Urology) Theatre & Level 2 Clinical Facilitator

Holy Spirit Northside Private Hospital, Brisbane

Holy Spirit

October 2000 to October 2004

Theatre Practitioner (E Grade) Royal Devon & Exeter Healthcare NHS Trust

England

April 2000 to October 2000

Theatre Staff Nurse (D Grade) Taunton & Somerset Health Care Trust, Musgrove Park

Hospital, England

1999 to 2000 Sister Ashgrove Care Company Ltd Orchard Portman

Nursing Home, England

1994 to 1996 Hospital Accounts Auditor Private Patients Plan Turnbridge Wells, Kent,

England

1987 to 1994 Theatre Sister (E, F & G Grades) Maidstone General Hospital Maidstone, Kent

Telehealth/Digital - E-Health Skills:

I have an awareness and understanding of E-Health in both forms of telehealth and the use of advanced technology for patient management (i.e. improved equipment, communication & reporting functionalities) I have an enhanced understanding of E-Health benefits including:

- Benefits for Disadvantaged Australians i.e. (remote/regional, indigenous, those with social and economic disadvantages

- Health Care Management for patients with chronic diseases- Health workforce supply and distribution - shortages are greater in rural and remote areas

and in indigenous communities- Identify at risk individuals and populations through an improved ability to conduct

surveillance for acute, chronic and epidemic diseases - Impacts due to an ageing population which will see a relative decrease in the working age

population, reducing the available taxation base from which to fund health care and contributing to workforce shortages.

- Improve clinical/hospital practice and treatment design- Improved efficiencies and financial decision making and funding allocation- New technologies and increasing consumer expectations- The design, development and implementation of more effective prevention programs that

can reduce demand on the acute sector, delay the onset of preventable diseases, and improve health and well-being of target population segments

- The effectiveness of public health programs including prevention

Telehealth is the remote monitoring of a patient’s vital signs and health condition from their own home.  Ideal for people living with chronic health conditions such as CHF, COPD, CVD, Asthma

Resume – Ruth Skinner-Smith 3

and Diabetes, Telehealth collects the patients’ vital sign and interview information for review on a regular/daily basis.

- myclinic@home, myclinic mobile, myclinic multi-user, mytelemedic- icp triage manager, icp video conferencing

As Clinical Services Manager I was responsible for the planning, training and consultation services to Telehealth Clients Nationally, including Federal and State Government and Corporate Groups for the day to day operational workflows, resourcing and service delivery of the Clinical Consultants providing co-monitoring, technical and customer service support to Tunstall’s Telehealth Clients. In addition I triaged data from patients who have Telehealth monitoring in their home- Virtual clinic- hospital avoidance programs. I provided health advice and assessment to clients over the telephone and via video conference encompassing high levels of customer service, coordination of patient care and counselling. I also undertook group and individual training of medical professionals on how to use Telehealth triage systems

Clients/Projects include (but are not limited to) :

- Department of Veterans Affairs (DVA) – Australian Federal Government- ICCNet- Integrated Cardiovascular Clinic network South Australia- Integrated Living (Indigenous Health- Kincare- NSW Health- Royal Freemasons - Melbourne- Tasmania Health Service- Townsville Mackay Medical Local (TMML)- Western Health – Department of Health Victoria (HUG Project – Renal Dialysis)

1. Clinical Services: Abide by a comprehensive set of clinical guidelines that are evidence based and meet current

best practice. Abide by appropriate triage processes to ensure National Standards including Clinical

Governance and Privacy Act and associated principles are met and align with all governing bodies for patient triage.

Interpretation and adoption of Clinical Governance Framework Planning of Telehealth Clinical Services Centre and assistance in Shop Fit and technical

requirements to ensure environmental and holistic approaches were incorporated to ensure the Clinical Services Centre was welcoming, friendly and relaxing for Staff and Patients alike.

Providing implementation support and other tasks as required by the Project Management Office or Clients

Provision of audio and language translations for Clinical interviews when required Provision of Clinical Triage and co-monitoring Services for patients according to Client

requirements and contractual obligations ensuring effective Change Management is undertaken

Provision of generic interviews for Clients including AQOL & Kessler 10 Provision of Reports to support the delivery of triage and co-monitoring services to the Tunstall

Finance Department and other Departments as required Review and when required, writing of electronic Clinical Interviews for uploading onto the

Tunstall Tablet (ICP Triage Manager) including – but not limited to the following:- Chemotherapy- Chest Pain- CHF + Diabetes- COPD – Chest Pain- COPD – General (inclusive of COPD sputum & COPD chest pain)- COPD – Oxygen

Resume – Ruth Skinner-Smith 4

- COPD – Sputum- COPD + Chronic Heart Failure- COPD + Diabetes- Diabetes Foot Care- Diabetes Genera- Diabetes Vision- General Wellness- Haemodialysis- Hypertension- Hypotension- Oedema Angina- Pain- Peritoneal Dialysis- QOL UTI- Quality of Life- Sleep Apnoea

2. Human Resources: Consistently ensure a comprehensive knowledge of understanding of Telehealth and eHealth

services including the latest Political, Technological and Medical approaches available to ensure Best Practice is adhered to or identified

Recruitment, management, supervision and mentoring of Clinical Services Staff Supervise the day to day operations and service delivery of the Clinical Services Team

Members & ensure all competencies are up to date including reviews and re-certifications if required

3. Information Technology: Assist in the identification, research and development of existing and new Telehealth products Compile and participate in User Acceptance Testing for Clients and associated reporting for

contractual requirements Daily troubleshooting of technical issues to ensure Client/Patient safety is not compromised Proven technical skills and abilities to develop the necessary competencies related to Tunstall

Equipment and Services for Telehealth Clients and to ensure compliance with National Guidelines, TGA and ISO Audit requirements

Understanding of differing connectivity infrastructure requirements for Telehealth (e.g.: Cable, Broadband, Dongle, Satellite)

User Acceptance Testing of associated Clinical / Telehealth peripherals to ensure operability and blue tooth capability acceptable for Clients

User Acceptance Testing of Dell, ASUS and Samsung touch screen tablets to assess practicality of use for Telehealth Clients

4. Management: Demonstration of Telehealth equipment and software in support of Tunstall’s marketing and

Business Development Divisions to new stakeholders, Government representatives, high profile clients, trade / consumer expo’s as required

Engagement of key stakeholders on a multidisciplinary level, including Government Department representatives from Federal and Local Governments including Ministers and Staffing representatives

Participation and reporting to Tunstall Program Board.5. Project Management:

Assistance with Proposal, Tender Submissions and Project Management Documentation for accurate Telehealth Clinical data and documentation

Compliance with Tunstall Project Management Office requirements including Project Methodology is followed (Prince2)

Resume – Ruth Skinner-Smith 5

Data Compilation and Reporting for Weekly and Monthly Project Reports for Clients. This includes presentation or clarification of data /information at Client Project Meetings as requested

Ensure the Clinical Services Team meet its various KPI’s via reporting guidelines and timeframes as set for each Tunstall Project to ensure the associated Plan and contractual obligations were met

Provision of tailored consulting services to Telehealth Clients including customisation of processes and procedures to ensure the smooth deployment and successful delivery of their Project

6. Training:

Develop and implement nationally recognised training modules (APNA Certified) Development and production of Project required Training Plans and associated Training

Materials, Collateral and Reporting/Feedback Mechanisms Ensure engagement with stakeholders to ensure they understand and meet the Project

requirements for co-monitoring and Telehealth and provide external policy and procedure advice to support

Ensuring confirmation of Client/Training Participant competency, assessment and evaluation and awarding of required certifications for participant to claim CPD hours towards professional development

Planning and coordination of training schedules and associated materials for all Projects Preparation, production and delivery of training materials including Change Management Prepare and conduct Tunstall’s Telehealth Training Programs for end users, their carer’s,

Clinicians and GP Clinic Staff. This included all Tunstall Telehealth Corporate Client Groups, Community Care Organisations and Government Departments.

Provision of Train the Trainer Programs. Significant and continuous National Travel including to rural/remote areas to deliver Training

and the provision of continuous support

Training/Teaching Skills:

Ability to be flexible and responsive by adapting training method and delivery if/and when required

Ability to travel to deliver training during an engagement period Apply skills to develop innovative and flexible cost-effective training programs Assessment validation & competency assessment Demonstrated successful Patient Education Programs Development of competency based training packages and the provision of competency based

training in varying environments Development of formal training registers & associated documentation as the single point of

truth for training and capability assessment of all staff Development of training material tailored to suit the audience and context for delivery Development of Training Plans including; summary of aims, activities and outcomes,

explanations of innovative training methodologies, comparisons of different solutions and associated cost-benefits, definitions of recommended training methods and priority courses and the provision of overall approaches for flexible training delivery

Evaluation of training needs analysis at site level Experience in the delivery of hands-on, classroom based and one-on-one training to a range of

audiences in a variety of settings Facilitate individual, group-based and work-based learning for new workforce staff on mining

equipment and coal operations Interpret a learning environment and select a delivery approach which motivated and engaged

Learners

Resume – Ruth Skinner-Smith 6

Training Needs Analysis including: Assessment activities, processes & documentation, effective consultation and liaison with stakeholders development and roll out of training surveys, comprehensive definition of training needs and resource requirements and risk-based assessment and training prioritisation

Training Workshops including: workshop organisation and facilitation – engagement with stakeholders, presentation of innovative training solutions for effective adult education and flexible learning and lead group discussions

Human Resource Skills:

Lead and manage staff in accordance with required HR Policies and Procedures ensuring staff are recruited, on-boarded, inducted, trained and performance managed including probationary periods ensuring a highly engaged, productive service culture.

Manage and action absenteeism patterns and undertake regular performance reviews with identification of personal development plans for staff

Manage and coordinate staff annual leave including monitoring to ensure excess leave balances are addressed in a timely manner to prevent staff burn out

Manage diversity in the workplace and employee relations Manage mediation processes Support the implementation of learning and development initiatives as identified via

performance review processes and support, appraise and assist staff in their personal development

Nursing Skills:

Director of Nursing, Hospital Accounts Auditor, Level 2 Clinical Facilitator, Registered Nurse Level 2 (Urology) Sister, Theatre Practitioner (E Grade), Theatre Sister (G Grade), Theatre Staff Nurse (D-G Grades) 20+ years’ experience

Actively contribute to patient safety by following policies, procedures and protocols Always consider the rights of the patients and other health care consumers Arrange investigations, surgical treatment, medical treatment and discharge as directed by the

Consultant or Senior Staff to which assigned Clinical Facilitation including co-ordinate and manage staff learning profiles, attend to staff

competencies, assess student learning goals, attend to documentation of student assessments & support Graduate Nurses

Conduct patient interviews, examinations and the identification of clinical problems at the direction of Senior Staff/Consultants

Continuously participate in professional improvement and medical education Demonstrate a high level of clinical proficiency in conducting advanced, holistic health

assessments and providing procedures, treatments and interventions that are evidence-based and informed by specialist knowledge

Demonstrate expert clinical knowledge and application of advanced clinical problem solving skills in the management and care of patients within my relevant areas of specialty

Document relevant clinical information accurately, concisely and legibly in patient’s charts Ensure comprehensive, accurate and concise medical records are maintained for patients Ensure quality improvement activities, clinical standards and evidence based nursing practices,

policies and procedures are maintained according to legislative, regulatory and statutory requirements

Excel in patient safety by active contribution to a framework of sound clinical governance Follow defined service quality standards, occupational health and safety policies and

procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaceResume – Ruth Skinner-Smith 7

I always take reasonable care for my own health and safety and take reasonable care to ensure that my acts or omissions do not adversely affect the health and safety of others

I consistently demonstrate integrity, honesty and respect for all patients, carers and staff I have knowledge of the prevention and management of aggression and violence in both a

clinical setting and via telehealth). Factors can include physiological imbalances or disturbances, substance misuse or abuse, intoxication, acute and chronic mental health conditions, and distress or frustration

I work collaboratively and positively with inter-disciplinary teams to lead and support quality improvement, risk management and research initiatives, actively identifying areas for service improvement to promote innovation and use of evidence-based practice to facilitate optimal patient outcomes

In the course of my duties should I formulate a reasonable suspicion (both in a clinical setting and via telehealth) that a child, youth, elderly person, male or female has been abused or neglected in their home/community environment, I have a legislative and a duty of care obligation to immediately report such concerns to the appropriate authority such as Child Safety, Department of Communities or Police

Lead and motivate teams to achieve the goals and agreed KPIs of a unit/service, and guide overall service development and planning through integration of key objectives from the strategic plan into service delivery

Lead, direct and/or coordinate care in a unit/service utilising sound knowledge of contemporary nursing practice and research evidence to ensure a safe environment for patients, visitors and staff

Medication rounds, Pain management, Palliative care, Patient flow Patient focus – I consistently deliver and standards for high levels of patient service

maintaining a problem solving focus with demonstrable improvements in service and outcomes for patients

Plan, implement and evaluate client-focused primary health care and the management of secondary care of individuals, families and the community

Pre-admissions and post-operative care Provide advanced, comprehensive, and holistic nursing care Provide and/or support, monitor and evaluate holistic, comprehensive nursing care and ensure

continuity of evidence-based information and documentation to support patient care provision Provide relevant, contemporary information and education to patients and families/care-givers

to promote independence and control over their health Support continued improvement of health services by always participating in quality

improvement opportunities

Multi-Media/Technical Skills :

Assistance with the planning of screen layouts for Tunstall myclinic applications on Dell, ASUS & Samsung Touch Screen Tablets and Large Screen Computers

Familiar with Social Media – Facebook, Twitter, LinkedIn Internet Explorer / Google Chrome iPhone \iPad \web and mobile application Microsoft Outlook / Gmail Microsoft Suite of Products (Word, Excel, PowerPoint,) Teleconferencing and Video Conferencing Capabilities

Education / Professional Qualifications-Memberships :

2016 Certificate 4 Weight Management *continuing

2015 Advanced First Aid and Resuscitation (St Johns Ambulance) 2012 Medical Modules (Medical Technology Association of Australia)

Resume – Ruth Skinner-Smith 8

2009 Advanced Life Support / Workplace Health and Safety 2002 City & Guilds 730 with D32, D33 Teaching and Assessing Adults in the Work

Place (equivalent to Certificate IV in Training and Assessment) 1985 Enrolled/Registered Nurse Certificate

2017 AHPRA ID: NMW0001460059 Expires 31/05/2017 2016 Working with Children Certified (Blue Card) Queensland Government 2015 Federal Police Check (full Australian) 2013 Working with Children Certified (Green Card) Victorian Government

Customer Service Skills: Accept responsibility unconditionally. Demonstrate assertiveness whilst conveying confidence and am able to take control of

situations and complete requirements in an efficient manner. Demonstrate positivity, am proactive and optimistic  Demonstrated ability to be a creative problem solver in situations requiring conflict resolution

and managing conflict through negotiation Demonstrated clear and positive communications Demonstrated listening skills utilising body language and responses ensuring clarifying

questions. Demonstrated self-control always ensuring I calmly handle all customers, even negative ones. I

demonstrate patience and self-control at all times. Effective people skills, including promote team effectiveness, demonstrate leadership in the

workplace and establish effective workplace relationships High level of confidentiality & compliance with privacy legislation I consistently demonstrate continuous improvement in methods, procedures and systems, both

individually and as part of the team to improve customer service delivery I continuously demonstrate excellence in customer service to internal and external clients

including the provision of information that may be of a sensitive and complex nature to ensure total integrated and seamless service delivery

I demonstrate communication capabilities particularly in a cross-cultural setting and have the capacity to overcome cultural and linguistic barriers to achieve shared understanding and convey information. I also adapt my communication styles, and take cues from people to achieve mutual understanding

I demonstrate empathy and understanding when the situation requires I demonstrate honesty, integrity and respect for every person regardless of cultural, religious,

ethnic and linguistic backgrounds

Interpersonal/Soft Skills: Ability to work independently with minimal supervision Awareness of my social responsibilities to provide an understanding of Respect and

Responsibility, Diversity, and Cultural Awareness. Demonstrated organisational skills with attention to detail and sound time management skills Exceptional Communication skills with differing audiences, verbally articulate and great

listening skills. Flexibility and Adaptability I demonstrate honesty, integrity and respect for every person regardless of cultural, religious,

ethnic and linguistic backgrounds I ensure every person is treated fairly and with mutual respect and understanding irrespective

of age, cultural background or socio economic demographic I work collaboratively to build and maintain broad networks to ensure positive partnerships in

order to optimise quality outcomes and best practiceResume – Ruth Skinner-Smith 9

Problem Solving, resourceful and take ownership of problems and outcomes Proven ability to manage own workload Relationship Building - Enthusiastic self-motivated individual with a friendly disposition who has

the ability to relate to people on all levels and establish professional relationships with all stakeholders.

Teamwork, cooperative and take a leadership role when required Well-developed interpersonal and communication skills demonstrated through extensive

experience in dealing with the Public and other professionals from a variety of cultures and backgrounds. Work effectively in a team environment

REFERENCES: Available Upon Request

Resume – Ruth Skinner-Smith 10