run state deploypurchase service management excellence operate & optimize
TRANSCRIPT
Microsoft Office 365 Managing Change Jake ZborowskiOFC-B226
Our AgendaPrinciples of the cloud What does it mean to be an evergreen service? What is the Office 365 release process and what’s different?
Staying ahead of change How do you get advanced warning on the roadmap? Is there a way to get early access to major features updates? How do you stay informed keep your environment ready for change?
Implications of the cloud for change Questions and Answers
Customer Journey
Run StateDeployPurchase Service ManagementExcellence
Operate & Optimize
Our Service Management Framework
Post
Dep
loym
en
t
5
Dep
loym
en
t Empowered & effective
IT, admins & partners
Engaged & productive users
Excellent service experience
OptimizeProductivity & Efficiency
OperateRun State
Change Manageme
nt & Comms
Maintenance
Performance&
Monitoring
Service Health & Incidents
Support
Usage & Adoption
Extensibility &
Development
Microsoft Office 365 - Cloud principles Offer highly
configurable and scalable services
Maintain an evergreen service
Provide a platform built on security, privacy, and trust
Built for trust
Compliance
Commitment to compliance
Security
Best-in-class security
Privacy
Privacy by design
Customers can mix and match services to meet their requirements
Highly configurable and scalable
Redundant datacenters and financially backed SLA provide uninterrupted and reliable access
Choose the flexibility between cloud and hybrid deployment
Office 365 is highly configurable with some customization
Development processPace of innovationRoadmap disclosureFeature release processCommunications policies
What’s changed
Like all features of the service. How we approach updates, release, maintenance and communications will continue to evolve and improve.
Respond to customer feedback through agile development
Deliver new features and value
Build trust and compliance
Office 365 service updates principlesContinuous innovation with confidence and control
Continuous release cadence
Minor & major updates
Up-to-date, no patching
Insights to help manage changeDirect to customer communications | Organizational readiness content
Security comes first
Evolving standards
Direct feedback
Real-time information
Common support issues
An evergreen service
Going forward
18-36 month release continuous updates
rippleswaves
Impact of wave releases
18-36 month releasescan be daunting…Continuous updates make the transition easier.
??!:) Impact
Impact
Notification
HeavyImpact
Skipped Update
Agility: Office 365 responds to your feedbackRunning a service brings Microsoft closer to the customer than ever beforeCustomer engagement
Send-a-smile in-product feedback
Support and community aggregate customers’ issues
Old
New
Office Mix
Simplified Admin Center experience
The New Office
New Partner Admin Center
Office 365 Adapter
Embedded Images OWA Policy Tips
Updated Lync mobile clients
Office 365 SSO with SAML 2.0 Identity Providers
Multi-factor authentication
Service Pack 1 for Office 365 ProPlus
SAP and Power BI and Power Query support
Windows Azure Active Authentication
DirSync Scoping and Filtering
Exchange Online Inactive Mailboxes
PDF support for SharePoint Online
Lync Online Integrated Reporting
Office Onlinereal-time co-authoring OneNote for Mac,
Android, iPhone, and iPad updates
Office 365 operated by 21Vianet
Admin App for iOS, Android, and WP
OWA Calendar Search
OneDrive for Business Storage increase
Power Map for Excel
SharePoint Newsfeed App for Windows 8
Lync meeting scheduling from OWA
Office Mobile for iPhone & Android phones
Rights Management Services
OneNote for iPad
What we’ve deliveredExchange Online Address Book Policies
Message Center
EXO: 50 GB Mailboxes
Exchange group naming policy
OWA for iPhone & OWA for iPad
New SharePoint Workflows
Simplified Yammer login
Office Lens
Power Map GA for all Excel 2013 users
OneDrive for Business Improvements
90 Day message trace
OneDrive for Business Sync for Windows
Lync Online Remote PowerShell
Lync mobile client updates
Office 365 Switch Plans
OneNote for iPhone and Android phones
Azure AD Password Sync
Lync and SharePoint Service Reporting
Connecting Skype & Lync
OneDrive for Business apps for Windows 8 & iOS
People View in OWA
1 TB for OneDrive for Business
Office 365 Developer APIs
S/MIME Encryption
Office for iPad + 1.1 update
Project Lite released
July 2013 – June 2014 highlights
Release Process
CommunicationVehicles
First Release
Change Categorized
Service updatesFunctionality updates
Platform updates
Feature updates• OneDrive for Business storage increases• Major UI changes
New introductions• Office Mobile for iPhone• OWA for iPhone and iPad
Disruptive change• API change• Deprecations• System requirement
change
Configuration changes• Auto-discovery
configuration• DNS record change
Infrastructure improvements• Bug fix• Performance enhancement• Security updates
New opt-in program available to all customers
Provides first access to small set of significant feature updates
First public availability. Fully documented and supported.
ScopeSmall selection of significant feature updatesTenant wide opt-in setting off by defaultOpt-in / opt-out changes respected within 24 hours
BenefitGet this select set of updates a Minimum of 2 weeks
before standard rollout of updates
First releaseTargeted
Q4 FY14
Customer notification at time of initiation of rolloutSome advance notification via the Office 365 technical blogRoadmap NDA only
Former update process
GAcustomer notification
NDA Roadmap
InternalDog food
MSFT IT ReleaseDesign/ Develop
/ Test
Current updates process
All GA (T)
(First Release T+14)
First Release GA (T)
PublicRoadmap(T-30-90)
InternalDog food
MSFT ITFirst
Release
Standard
Release
Design/ Develop
/ Test
Communication vehicles
System Requirements
Lifecycle & disruptive
change policy
Public Roadmap
Office 365 technical blog
Message Center
http://office.com/roadmap
Office 365 Public Roadmap
Focus on new and updated functionality*
Covers what’s coming in the near-term, and some longer-term
Offers high-level details, including name, description, status
Not a comprehensive view of all change
A public place where you can get information on service updates to help manage the faster
paced release cycles of the cloud
System Requirements & lifecycle policy
• Any Office client in mainstream support
Web browser
Office client
Older clients
• Current and previous version of Internet Explorer and Firefox
• Current versions of Chrome and Safari
• Office 365 won’t deliberately block connections• Existing features may operate differently and not work over
timeNew features may not be available
• Office 365 will only offer security fixes. No code fixes.
Office 365 Blog
http://blogs.office.com
News source for new releases to the service
Best practices
New guidance, training materials and content
Disruptive change policyUnless otherwise noted, for all Microsoft Online Services,
Microsoft will provide a minimum of 12 months prior notification before customers must accept any change that is deemed a "disruptive change".
"Disruptive change" means change where a customer or administrator is required to take action in order to avoid significant degradation to the normal operation of the Online Service.
The notice period will not apply to security related changes or updates.
http://support.microsoft.com/lifecycle/
Recent improvementsBell notificationsTenant targetingNew message types
Change: details on feature updatesAwareness: general admin messages
Message categorizationAPIAccount management communicationsAdmin App integration
Message CenterVision: single source for customer service communications.
• http://blogs.office.com/2014/04/01/managing-change-with-message-center/
Service updatesFunctionality updates
Platform updates
Feature updates• OneDrive for Business storage increases• Major UI changes
New introductions• Office Mobile for iPhone• OWA for iPhone and iPad
Disruptive change• API change• Deprecations• System requirement
change
Configuration changes• Auto-discovery
configuration• DNS record change
Infrastructure improvements• Bug fix• Performance enhancement• Security updates
(planned maintenance outage)
Public Roadmap 1-3 months
Message Center / blog At availability
Message Center At availability
Public Roadmap Up to 12 months
System Requirements 12+ months
Message Center At 12 months (ongoing)
Message Center 1-12 months
Service Health Dashboard 5 day minimum
CommunicationsFeature updates*• OneDrive for Business storage increases• Major UI changes
New introductions• Office Mobile for iPhone• OWA for iPhone and iPad
Disruptive change• API change• Deprecations• System requirement change
Configuration changes• Auto-discovery configuration• DNS record change
Infrastructure improvements• Bug fix• Performance enhancement• Security updates
Source Timeframe
*First Release feature update notifications (major SharePoint and Exchange end user updates) will be posted in message center.
Developing for a cloud service
SpeedSecurityQuality AgilityTransparenc
y
Operating at scale
Our surface area is too big/partitioned to manage sanely
Service management is largely done via our Datacenter Service Fabric
Managing updates and improvements
DataDriven
Secure
Automated
Big DataExternal SignalsSystem Signals
AccessApprovalAuditingCompliance
ChangesSafety
OrchestrationRepair
We simplify by focusing all our work along the three pillars—these work in tandem to create a great service fabric
Allows us to create a virtuous automation system that is SAFE, DATA DRIVEN while being AGILE at very high scale
Machine Learning
Implications of opt-out
Additional tools and resources
Stay Updated, Anywhere
Provides tenant specific Office 365 service health and maintenance information on the go
Available for Windows Phone, iOS and Android devices
Office 365 Admin App
API access, SCOM integration
Ability to query a tenant and see service health results and Message center information.
• http://blogs.office.com/2014/07/29/new-office-365-admin-tools/
Let’s summarizePrinciples of the cloud Implications of a cloud service and differences from on premises.
Staying ahead of change The timeframe for communications and expectations. Benefits of the new public roadmap Detail on the First Release program for major end user feature changes. Our high level update policies and support matrix. Sources of truth on service updates communications to stay informed.
Implications of the cloud for change
Breakout Sessions (session codes and titles)OFC-B230 – Overview of Security and Compliance in Office 365OFC-B222 – What’s in OneDrive for businessOFC-B233 – What’s new in Exchange OnlineOFC-B219 – Introducing Delve and Office GraphOFC-B227 – Office 365 Service Management Excellence - TODAY Hall 8 room D1OFC-B234 – Office Professional Plus Monthly Updates - FRIDAY Hall 8 Room D1
Related content
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© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.