rÖttfika - rottab.se · rÖttfika telia companys kulturförändringresa cecilia lundin, hr...
TRANSCRIPT
RÖTTFIKA
Telia Companys kulturförändringresa
Cecilia Lundin, HR Direktör Telia Sonera
20 MAJ 2016
TELIA COMPANYS KULTURFÖRÄNDRINGSRESA Cecilia Lundin SVP, Head of Group Human Resources
THIS IS WHAT I’D LIKE TO SHARE WITH YOU TODAY
1. STRATEGY Changing the industry. Creating the New Generation Telco.
2. PEOPLE & CULTURE HOW is the new black. 3. HR Let’s get down to business.
IT’S 3 DIFFERENT JOURNEYS. BUT ALL 3 ARE…
STRATEGY
PEOPLE & CULTURE
HR
…INTERLINKED, INTERDEPENDENT & INTEGRATED…
SO, LET’S START WITH OUR
1. STRATEGY Changing the industry. Creating the New Generation Telco.
2. PEOPLE & CULTURE HOW is the new black. 3. HR Let’s get down to business.
OUR BACKGROUND (WE THINK IT’S PRETTY UNIQUE)
STAFF 40 000 in Sweden alone
26 700 in 11 countries
21 000 in 8 countries
STRUCTURE Public administration Listed company Listed company
COMPETITIVE LANDSCAPE Practically none
Growing
All over the place
1993 2003 2016
Practically none Growing
All over the place
TELCOS STRATEGIC CHOICE STAY THE BIT PIPE…
…OR AIM FOR MORE RELEVANCE
OUR STRATEGY TO COME OUT WINNING
[CORE + NEW OPPORTUNITIES = THE NEW GEN TELCO]
+ =
BUT EVEN IF WE REALLY LIKE OUR STRATEGY, IT WON’T BE OUR KILLER APP…
…AND THAT’S WHERE OUR CULTURE COMES INTO PLAY! (IT SETS US APART, MAKES US UNIQUE AND CAN’T BE COPIED ;-)
WHICH BRINGS US TO
1. STRATEGY Changing the industry. Creating the New Generation Telco.
2. PEOPLE & CULTURE HOW is the new black. 3. HR Let’s get down to business.
JOHAN FOUND STRENGTHS • Assets • Brands • Competence
ROOM FOR IMPROVEMENT • Customer • Complexity • Culture • Competitiveness
TROUBLED ORGANIZATION. GREAT POTENTIAL.
WHAT HOW
OUR JOURNEY’S CENTER OF GRAVITY
ENGAGEMENT PERFORMANCE
It’s quite basic: Engagement drives customer satisfaction which drives our
profitability
Total contribution matters most. With you in focus.
EVERYTHING WE DO IS ANCHORED IN
1
2
OUR VALUES
OUR LEADERSHIP EXPECTATIONS
AND SPEAKING OF VALUES. THIS IS HOW WE MADE THEM COME ALIVE.
The cafeteria in our Norwegian HQ. Our values recipe.
HOW WE MADE OUR VALUES COME ALIVE
500 10 000 WORKSHOPS COLLEAGUES ATTENDING
25 000 COLLEAGUES 15
COUNTRIES 700
CONTRIBUTIONS ON OUR
SOCIAL PLATFORM
A value-based and performance oriented culture with passion for customers
LEADERSHIP VALUES ETHICS & COMPLIANCE GOVERNANCE
REWARD & RECOGNITION TOOLS PROCESSES SUPPORT
SYSTEMS
AND HERE’S A FLAVOUR OF WHAT WE’VE DONE…
PURPLE BOOST
(AND JAM – OUR NEW NORMAL)
HELLO
• Throughout this document you will see guidance boxes in the top right corner of the slide, where you will find tips and suggestions to help you make the most of the template and create great slides. Delete these guidance boxes before you present your slides.
• Full guidelines can be found at [hyperlink to be provided].
This presentation template has been optimised for PowerPoint 2013 (Windows). It has been tested on a range of PowerPoint versions but please check everything works on your version before presenting.
I feel engaged and committed to the strategy and the way forward
Purple Boost gave me power to continue our culture journey to become a New Generation Telco
4.7 4.4
LEAD IN VALUE DRIVEN AND HIGH PERFORMING TEAMS
Clearly define what winning looks like
Spell out your preferred culture
Set stretch targets
Take the time to celebrate
Increase performance through employee engagement
Improve performance through transparency
Develop an ownership mentality
Connect to the big picture & customer needs
YOUFIRST
Your growth, contribution and accountability. Our common success.
BUILDING A PERFORMANCE CULTURE
GOALS COACH
REVIEW
50/50 HOW WHAT
Every day performance matters
Forward looking coaching and development
WHAT & HOW seen as equally important
WE BUILD ENGAGEMENT
PURPLE VOICE
– WE MEASURE ENGAGEMENT
Self knowledge How to act What to focus on
AND NOW…
1. STRATEGY Changing the industry. Creating the New Generation Telco.
2. PEOPLE & CULTURE HOW is the new black. 3. HR Let’s get down to business.
AND WE DO MEAN BUSINESS! (HAVE WE CRACKED THE NEW GENERATION HR CODE?) THE NEW GENERATION HR IS NOT • A support function • Assisting the business • Closed • Reviews • A department • Analogue • Process deliveries • Serving others
THE NEW GENERATION HR IS • An enabler • The heart of the business • Transparent (share the goals!) • Check-ins • A philosophy • Digital (to the bone) • Value creation • Enabling is the name of our
game!
FOCUS GOING FORWARD
#PEOPLESTRATEGYISBUSINESSSTRATEGY
Engagement & Performance
Strengthen Leadership broadly
Boost collaboration
Build capabilities
…AND ALWAYS TRUE TO OUR BELIEF THAT
LET’S FAST FORWARD FOR A MINUTE
2025
STAFF: ?
STRUCTURE: ?
COMPETITIVE LANDSCAPE: ?
AN ORGANIZATION & CULTURE FIT FOR ANYTHING? CHECK!
AND IF YOU ASK ME, I WILL LEAVE YOU WITH
Define your How
Unleash the power of Engagement & Performance
Crack your own New Gen HR code
1
2
3