royal brompton hospital information for inpatients...advice and liaison service (pals) so we can...

A lifetime of specialist care

Information forinpatients

Royal Brompton Hospital

Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 2

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Before you come into hospital 3

Coming into hospital 5

Arriving at hospital 7

Hospital staff 8

On and around the ward 11

Visitors 13

Your rights while in hospital 16

Going home 19

Feedback 20

Royal Brompton & Harefield Hospitals Charity 22

Hospital volunteers 23

Table of contents

This leaflet gives you general information about your stay atRoyal Brompton Hospital. Our hospital is a national andinternational centre for the treatment of, and research into,heart and lung disease. Please ask us if you have any questions.


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Information for inpatients

Please read this booklet beforeyou come into hospital. Youwill also have received yourregistration form andadmission letter. Please readthem carefully.

Bed availabilityRoyal Brompton & HarefieldNHS Foundation Trust is aspecialist centre for heart andlung disease and we acceptpatients from all over theUnited Kingdom. Sometimes,emergency patients have totake priority and we have tocancel or delay plannedadmissions. We always try tokeep delays and cancellationsto a minimum.

To make sure we have a bedfor you, please phone theward named in your admissionletter the day before youcome in. If you are due to beadmitted on a Sunday orMonday, please call the wardon the previous Friday.

If you have a disability or haveany special needs, please let usknow or contact the patientadvice and liaison service(PALS) so we can make anynecessary arrangements forwhen you come to hospital(see page 10).

What to bring with youRegistration formPlease bring your completedregistration form with you,along with your admissionletter.

Medicines and prescriptionIt is important that you bringyour current prescription andall the medicines you aretaking with you to hospital intheir original containers. Theseshould include any medicinesyou may have bought over thecounter without aprescription. This means wecan check that you are takingthe right medicines and dosesat the right times.

Clothing• Nightwear and a dressing

gown.

• Slippers that fitcomfortably, have goodgrip and support your footand ankle. They shouldcover your heel and pleaseavoid mule-type slippers asthey increase the risk ofslips and trips.

• Comfortable day clothing.

• Underwear.

Before you come into hospital


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We do not have laundryfacilities for your personalclothing. We provide plasticbags for your used laundry.

Toiletries• Toothbrush and toothpaste

• A hairbrush or comb

• Liquid soap (please do notbring bars of soap and soapdishes as these may increasethe risk of infection)

• Shaving items (we haveshaving points available forelectric razors)

Other items• Any mobility (walking) aids

you may use

• Books, magazines, games orother items to help pass thetime

• A small amount of money(to buy items from thehospital shop as needed)

• Your travelcard or moneyfor getting home

We have cash machines:

• Next to the coffee shop inthe main reception area ofSydney Wing

• In the outpatients waitingarea in Fulham Wing

What not to bringPlease avoid bringing thefollowing with you to hospital:

• Towels and flannels (wewill provide them)

• Jewellery and othervaluables

• Large sums of money

If you really cannot avoidbringing valuable items withyou, please hand them to anurse who will lock them awayfor safekeeping. You will get areceipt showing which itemswe have stored. Please keepthe receipt safe – you willneed to hand it to us to getyour property back.


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The hospital buildingsRoyal Brompton Hospitalconsists of three mainbuildings:

• Sydney Wing – mainhospital entrance onSydney Street

• Chelsea Wing – entrance onDovehouse Street – can alsobe reached via a bridgefrom Sydney Wing but isnot wheelchair friendly

• Fulham Wing – entrance ison Fulham Road – next toThe Royal Marsden Hospital

Your journey to usIf possible it is best to arrangefor a friend or relative to helpyou on the trip to and fromhospital – either by bringingyou by car or by helping if youare travelling by publictransport.

We are only able to organisehospital transport for patientswith medical conditions thatprevent them from using othertransport and who do nothave relatives or friends whocan help them. If you thinkyou fall into this category,

please discuss this with yourGP or another healthcareprofessional, who may be ableto help you arrange this.

By busBuses 14, 211 and 414 all stopoutside the Fulham Wingentrance to the hospital.

Buses 49 and 211 stop outsidethe Sydney Street entrance.

Buses 11, 19, 22 and 319 alltravel along the King’s Roadand stop near the corner ofSydney Street, which is abouta five-minute walk from thehospital.

By tubeThe nearest tube station isSouth Kensington on theCircle, District and Piccadillylines. It is a 10-minute walkfrom the hospital. The 49 bustravels from South Kensingtonstation to the hospital. Taxisare also available.

By railThe nearest mainline trainstations are Victoria stationand West Brompton station.Both have good tube and busconnections to the hospital.

Coming into hospital


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By carIf a family member is drivingyou in by car, they can drop offor pick up at the main hospitalentrance in Sydney Street.

Parking for patients andvisitorsRoyal Brompton Hospital is ina pay-and-display parkingmeter zone (street parking).

There is a public car park threeminutes' walk away on SydneyStreet, near King's Road.

Parking for disabled badgeholdersA small number of disabledparking spaces are available in:

• Cale Street

• Foulis Terrace

• Sydney Street (near themain hospital entrance)

Remember to display yourdisabled badge.

Help with travel costsSome patients on certain typesof state benefits may beeligible for help with travelcosts. For information, pleasevisit www.gov.uk. Ask formore information from thewelfare rights advisor (bleep7550) or you can ask for a

claim form from the cashier’soffice, level 2, Sydney Street.

Arriving at hospital

Please go to the ward namedin your admission letter or inyour call to the bed manager.If you are unsure, please go tothe main hospital reception inSydney Street.

When you arrive on the ward,please go to the nurses’station and hand your patientregistration form to the wardadministration staff or thenurse looking after you. Pleasenote that your bed may not beavailable immediately. If this isthe case, we will ask you towait in the day room.

Your ID (identity)wristbandWhen you are in hospital youwill wear a wristband withyour basic personal details:name, date of birth, hospitalnumber, and gender. Thesedetails will also be in abarcode on the wristband.

Please check the details and letus know if anything is wrong.

Whenever you receive anykind of treatment orinvestigation, such as getting


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medicines, having bloodsamples taken, or having anoperation performed, we willcheck and / or scan thebarcode on your wristband.We will also confirm yourdetails with you. This helps usto make sure that you aregetting the right treatment atthe right time.

SmokingRoyal Brompton is a no-smoking hospital. Smoking isnot permitted in either thehospital buildings or grounds.

If would like help to quit,please call the NHS SmokingHelpline on 0800 169 0 169.

Mobile phonesIf you need to use your phone,please consider other patientsand use it quietly, especially atnight.

Where possible, mobilephones should not be takeninto high dependency orintensive care areas.

Hospital staff

You will come across manydifferent members of staffduring your time in hospital.All our staff are trained togive you the best care possible

and to treat you with courtesyand consideration at all times.

We know it can be difficult tokeep track of all the staff whovisit you during your time inhospital. All staff wearidentification badges andshould introduce themselves toyou but, if they don’t, pleasefeel free to ask them to do so.

Medical staffConsultants are senior doctorsresponsible for patient care.Each consultant works with ateam of doctors. The specialistregistrar supervises yourtreatment, while senior houseofficers look after your dailycare.

Doctors from the medical teamwill visit you regularly to seehow you are getting on and toprescribe treatment. If, at anytime, you would like to discussyour treatment with a memberof the medical team, yournurse can arrange a meeting.

Nursing staffA sister or charge nurse is thehead of each ward and issupported by a modernmatron and clinical servicesmanager. They are assisted bynurses and healthcareassistants, who will be involved


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in your day-to-day care whileyou are on the ward.

The nurse in charge of eachshift will wear a red “nurse incharge” badge so they can beeasily identified.

You will have an identifiednurse responsible for co-ordinating your care on eachshift. Different nurses weardifferent types of uniform –any nurse on the ward will beable to explain this in moredetail.

Support staffThere are many othermembers of staff who youmay meet during your stay inhospital. These include:

• Physiotherapists• Radiographers • Dietitians• Technicians• Pharmacists • Porters• Domestic staff• Catering assistants• Ward clerks• Occupational therapists• Social workers• Psychologists• Psychiatrists• Welfare rights advisors

• Infection prevention andcontrol nurses

• Chaplains

Medical studentsRoyal Brompton Hospital is apostgraduate teaching hospital.This means that doctors, nurses,and paramedical staff come toour hospital for advancedtraining. Some of this trainingtakes place on the wards andthis means a small number ofpostgraduate students may bepresent when your doctor iswith you. They may ask toexamine you. If you wouldrather not have studentsinvolved in your care, pleasetell us. This will not have anyeffect on your care ortreatment.

The multifaith chaplaincyteamWhilst in hospital you mayhave concerns and worries.The spiritual and religiousneeds of patients, theirfamilies and friends areimportant to the Trust. Themultifaith chaplaincy team iscommitted to supporting youduring your stay with us. Ifthere is anything they can doto help you, please do nothesitate to contact them onextension 4736, or ask one ofthe ward staff to do so.


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Within the team there arevarious faiths. If you wouldlike to see someone from yourown faith group this can bearranged, either from withinour own team or from ourmany religious contacts locally.

Perhaps you just wantsomeone to talk to? If so amember of the chaplaincyteam will be happy to meetfor an informal chat.

If you need some peace andquiet time for meditation orprayer you can visit one of ourspaces:

• Chapel, near the lifts, level2, Sydney Street

• Multi-faith prayer room,beside the Chapel, SydneyStreet

• Quiet room, Victoria Ward,2nd floor, Fulham Road

They are open to everyone,whether or not you have a faith.

We also have weekly servicesand activities across thehospital – please see thenotices or hospital website:www.rbht.nhs.uk/patients/brompton/chaplaincy.

For general information,contact the chaplaincy team

on extension 4736 or [email protected].

In an emergency (out ofhours), please ask staff tocontact the on-call chaplain.

Patient advice and liaisonservice (PALS)Sometimes you may have aquestion or worry that you donot feel able to share with adoctor or nurse. In theseinstances, you can contactPALS who can help you withany concern you may have.

If you would like a hospitalvolunteer to visit you, PALScan arrange this.

You can contact PALS direct atRoyal Brompton Hospital on020 7349 7715 or via the mainTrust switchboard 020 73528121. The PALS office can befound on level 2, near themain reception in SydneyStreet. The office is openMonday-Friday 9am-4pm butwe can see patients outsidethese hours by arrangement.Messages left on voicemail willbe responded to within twoworking days. PALS can becontacted by email [email protected].


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Single-sexaccommodationAll our wards accommodateboth male and female patientsbut have areas – bays,bathroom and toilet facilities –which are single sex. Pleasenote that in intensive care andhigh-dependency areas, wherewe provide specialist nursingand medical care, patientsrequire constant monitoring.This means that in these areas,male and female patients may,on occasion, be accommodatedtogether. All efforts are madeto maintain privacy anddignity.

Please contact a member ofstaff if you have any questionsor concerns about privacyduring your stay at RoyalBrompton.

Infection preventionHospital cleanliness is animportant factor in infectioncontrol and prevention. Wework very closely with ourcontract domestic servicescompany to ensure we meetthe standards required.Regular checks of thecleanliness of the clinical areas

are made by the domesticservices company and byhospital staff. If you notice anarea that you feel is not clean,please bring it to the attentionof the nursing team; they willmake sure that the problem isdealt with immediately.

Hand washing is also animportant part of infectionprevention. You will noticethat hospital staff are barebelow the elbows, with nolong sleeves or jewellery. Thisis to make sure that everyonecan wash their handsthoroughly before and afterpatient contact. Patients whohave some infections will be ina side room, and everyone willneed to wear gloves andaprons. There will be a sign onthe door telling visitors whatprecautions are needed. Ifeither you or your visitors areunsure of what you need todo, please ask a member ofthe nursing team.

Please use the alcohol handgel available at the entranceto each bay and side room. Ahand wash basin is available ineach of the bays and siderooms.

On and around the ward


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You can help by:

• Making sure you alwaysclean your hands afterusing the toilet and beforeeating or drinking

• Making sure your friendsand family clean their handsbefore and after visiting youor any clinical area

If you are not sure whethersomeone treating you hascleaned their hands, please ask– they will not be offended.

Before coming intohospital• Do not shave your

operation site before youcome into hospital as thismay increase the risk ofinfection. If needed foryour operation, your nursewill help you using specialclippers.

• Do have a shower and washyour hair the night beforeyour operation or procedure.

• Do contact the hospital ifyou suffer, or have suffered,from sickness or diarrhoeain the 48 hours beforecoming into hospital.

Meals and mealtimesFood is a really important partof your recovery and we willwork hard to meet yourindividual dietary needs. Ourdietitians can organise meals ifyou have special dietary needsas a result of your condition ortreatment. A “red tray” systemis in place to highlight patientswho require extra nutritionalsupport at mealtimes.Generally mealtimes are:

• Breakfast – 8am-9am

• Mid-morning snack anddrink – 10.30am-11.15am

• Lunch – 12pm-1.15pm

• Afternoon tea and cake –2.30pm-3.30pm

• Evening meal – 6pm-7.15pm

There is always a choice offood available and you canselect your portion size. We canprovide suitable meals for avariety of cultures, religions,tastes and needs – Kosher,Halal, Asian and vegetarianmeals can all be supplied onrequest. Make your selection byticking the relevant boxes onthe menu. If you need anyhelp, please ask.


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Do not worry if a test orprocedure means you are noton the ward during mealtimes.The nursing staff will ask thecatering department toprovide a meal for when youare back.

Wifi servicePatients and their relatives canuse the free guest wifi serviceat Royal Brompton Hospital.Any device that has wifishould be able to connect.

You can find informationabout how to use the wifiservice on our website atwww.rbht.nhs.uk/wifi-service.You can ask a member of stafffor more information.

PhotographyIn order to protect the privacyand dignity of patients andstaff, we ask that you avoidtaking photos or recordingvideos of other patients and ofstaff, without their permission,while in hospital.

Visitors

Visiting timesGenerally, visiting times are inthe morning and afternoon.Visiting times are:

• Displayed at the entranceof each ward

• On information slipsavailable to patients andvisitors

• On our website

• Available from the wardstaff

Different wards will haveslightly different policies onvisiting. Some wards haveperiods when we prefer novisiting so that patients canrest. Sometimes the nursecaring for you will ask thatyou have only short visits oronly a certain number ofvisitors at a time. Talk to thenursing staff if you want toknow more about the policyon your ward.

Please ask your family andfriends to:

• Avoid visiting if they have acough, cold, stomach bugor other infection – theymay pass it on to you orother patients.


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• Use the alcohol gelprovided before enteringward areas.

• Wash their hands beforeand after visiting the bedarea.

• Be considerate of otherpatients near your bedspace

• Help reduce the risk ofinfection by not sitting onyour bed. Chairs areavailable for visitors. Pleaseask the ward staff.

Restaurant and cafésSydney WingThe Brompton Café restaurant: Basement, level one

Patients, visitors and staff arewelcome seven days a week(weekends 7am-2pm):

• Breakfast: 7am-10.30am

• Lunch: noon-2.30pm

• Afternoon: 2.45pm-5.30pm

• Dinner: 6pm-8pm

Brompton Bite: Inside the main restaurant,level one

Open Monday to Friday only

• Sandwiches: 10am-3pm

• Hot snacks and soup: noon-2pm

Coffee shop: Hospital reception, SydneyStreet

Open Monday to Friday, 8am-4.30pm, Saturday and Sunday2pm-8pm

Bistro, Fulham Road: Open Monday to Friday only,noon-2pm

Snack bar, outpatient dept,Dovehouse Street entrance: Open Monday to Friday, 9am-4.30pm

Eating meals with visitorsIf you are well enough you canjoin your visitors for a meal inone of the hospital restaurants.Please check with your nursethat it is OK for you to leavethe ward and you are wellenough. If you are, he or shewill give you a meal voucherfor use in the restaurant.

Hospital shopsYou can buy toiletries,stationery and other basicitems at our hospital shops inFulham and Sydney Wing:


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• The Sydney Wing shop isopen Monday to Friday,9am-5.30pm

• The Fulham Wing Leagueof Friends shop is openMonday to Friday, 10am-4.30pm

• Brompton Flowers is ourown on-site florist whereyou can also buy new andsecond-hand books

Accommodation forvisitorsWe have accommodationavailable for patients’ relativesor visitors on South Parade,within five minutes’ walk ofthe hospital buildings. We askthat you make a reservation asaccommodation facilities arelimited and demand is high.

To make a reservation, andcheck the current rate, pleasecall our accommodation office on:

020 7351 8044

Monday to Friday, 9am-5pm.

If the person staying in theaccommodation receives anyof the following benefits thenthey may be entitled to aspecial rate:

• Disability Living Allowance

• Employment SupportAllowance

• Income Support

• Jobseeker’s Allowance

• Pension Credit

Visitors will need to bring theirbenefit book with them toshow to the accommodationstaff who will be able to help.

Giving information tovisitorsWe are legally and ethicallyrequired to keep informationabout you confidential. Thismeans that we cannot discussyour treatment and progresswith your friends and relativesunless you give us permissionto do so. It is helpful if you letus know how muchinformation you would like us to share with your friendsand family.


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Your rights while in hospital

ConsentBy law, we must ask for yourconsent for all operations andmost procedures. This meansthat you must understand andagree to a procedure beforewe carry it out.

The first step in gaining consentis to explain the procedure toyou. This will include:

• Why it has been offered

• How it might help

• Whether there are anyalternatives

• Whether there are any risks

Your doctor is likely to explainrisks to you in percentages. Ifyou find any of theexplanation difficult tounderstand, please tell thedoctor and they will explain inanother way. Doctors will notnormally talk to you aboutvery remote risks of aprocedure so if you would likethese to be discussed, pleaseask your doctor.

If you agree to go ahead withthe procedure, we will thenask you to sign a consent form.This document shows that:

• We have explained theprocedure to you

• We have given you theopportunity to askquestions

• You understand and agreeto it

You can change your mind atany point after signing.

We always aim to involve youin decisions about yourtreatment and care and togive you the information youneed to make informeddecisions. Please ask if youhave questions at any point.

ResearchAs a research centre for heartand lung medicine, you maybe invited to take part in aresearch study during yourhospital stay. By law, we mustask for your consent. We willexplain:

• The purpose of the research

• What it involves

• Any potential risks so thatyou can make an informeddecision


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If you decide not to take partin a research study, this willnot affect the medical careyou receive in any way.

All research projects in theTrust have received ResearchEthics Committee approval.Research ethics committees areindependent of the Trust andindependent of those whoorganise and fund research.They are groups of individuals,such as doctors, social workers,and nurses who make surethat research projects treatthose taking part fairly.

Your named contacts*When you come into hospital,we will ask you to name andprovide telephone numbersfor two contacts. If you areever in a position where youlose capacity (ability) to makedecisions or are unable tocommunicate while in hospitaland we need to talk tosomeone about your care, wewill ask one of your namedcontacts. Named contacts canbe friends, family members orcarers – it is your choice.However, it is important thatyou ask them first and theyagree that you can providetheir name and contact

numbers to healthcare staffcaring for you. They shouldalso be aware that they couldbe contacted at any time.

For more information onnamed contacts speak to thenurse in charge.

* “Named contacts” waspreviously referred to as “next of kin”.

Your wishesShould you ever lose theability to make decisions orcommunicate your wishes tohospital staff; it is possible tolet hospital staff know yourwishes in advance. You can dothis through an “advancedecision”. This is a documentsetting out your wishes. If youwant to make an advancedecision, please discuss thiswith your family, GP andhospital doctor or nurse.

If you have already drafted anadvance decision, please bringan up-to-date copy with youto hospital so we can add thisin your medical records.Healthcare staff will use thisdocument should you losecapacity to make decisionsabout your treatment inconsultation with your familyand friends.


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There is more informationabout advance decisions on theAlzheimer’s Society’s website(www.alzheimers.org.uk),along with a form to help youdraft your advance decision.The information provided isnot only for people withdementia, but relevant to anycircumstance where a personloses the ability to expresstheir wishes or influence their care.

For more information onnamed contacts and advancedecisions, please speak to yourdoctor.

Your medical recordsTo give you the best possibletreatment, we need to ask youfor – and keep on record –certain information duringyour hospital stay. Thisincludes details such as yourname, date of birth andmedical information relatingto your treatment and yourcare. This information alsoallows us to plan ourworkloads, to conductresearch and to maintain ourhigh quality of care.

Under the Data Protection Act1988, you can apply for accessto any information about youthat is held on your medical

records or on our hospitalcomputer system. Please askyour doctor if you would liketo do this. There may be acharge and the process maytake a few weeks.

As a matter of course, we willsend you copies of any letterswritten about your treatmentor condition. If you do notwish to receive these letters,please tell a member of theward staff.

Effects on your benefitallowancesSome benefits are affected bya stay in hospital:

• Attendance allowance anddisability allowance foradults stop after 28 days inhospital

• Carers allowance stopswhen the patient no longerreceives attendanceallowance or disabilityliving allowance

If you think your benefits maybe affected, please contact theDepartment for Work andPensions to avoid beingoverpaid. If you need anyfurther information aboutbenefits, you can contact thewelfare rights advisor on bleep


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7550 or your clinical nursespecialist.

Welfare rights advisorYou can contact our welfarerights advisor via the mainTrust switchboard 020 73528121 and ask for bleep 7550.

Health insurance formsIf you need us to completepart of a health insuranceform, please ask your nurse orthe administrator on yourward for this to be arranged.

Going home

Knowing when you willbe going homeWe will talk to you about themost likely date for you to gohome when you are admitted.As soon as your doctor feelsthat you are well enough toleave the hospital, we willconfirm a specific going homedate with you.

If possible, please arrange fora relative or friend to collectyou from the hospital whenyou are discharged. If this isnot possible or if you have anyworries about returning home,please discuss the situationwith one of the nurses.

MedicinesWhen you go home, we willmake sure that you have atleast 14 days’ supply of eachmedicine that you are taking.Before that supply is finished,please visit your GP for areview of your medicines andto get a new supply so thatyou can continue your courseof treatment without a gap, ifnecessary.

Before you leave hospital, wewill explain to you about allthe medicines you will betaking, why you are takingthem and how often you needto take them. Please ask if youwould like writteninformation. We can usuallysupply patient informationleaflets for any medicines youare taking. You can ask forlarge print labels on yourmedicines and large printpatient information leaflets.

If you have any questions onmedication when you returnhome, you can call ourmedicines helpline on 020 7351 8901. The line isopen Monday to Friday from9am-5pm.

Before you go homeBefore you leave us, pleaseremember to:


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• Make sure you have afollow-up appointment.

• Leave a forwarding addresswith your nurse, if differentfrom your usual address.

• Ask your nurse for anymedical certificates youneed.

• Make sure you have madearrangements for transport.If possible, organise forsomeone to collect you,and remind them to bringyou a pair of shoes andsome day clothes.

• Collect any valuables youbrought with you tohospital.

• Make sure you know whichmedication you need totake and when you need totake it – please ask if youare not sure.

Once you are back at homeDuring the first week afterdischarge, please feel free totelephone the ward or yourconsultant if you need adviceabout your condition ortreatment. Otherwise, pleasecall your GP, or if it is anemergency, visit A&E.

Follow-up appointmentsMost patients will haveoutpatient appointments fromtime to time after leavinghospital. This allows doctors tocheck on your progress. Wewill write to you and your GPwith details of anyappointments you have.

Feedback

Making a complaint orpaying a complimentThere may be times when ourservices fall short of what youare expecting and you feel youneed to make a complaint. Atother times you may want tothank us for the care we haveprovided.

In either instance, we arealways pleased to hear yourfeedback. We want to know:

• What we are doing wrong

• What we could be doingbetter

• What we are doing right

Comment cards are availableon wards, on main receptiondesks, and in lift lobbies.

PALS can help you if you want


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to leave a comment, complaintor would like assistance. Theycan be contacted directly on020 7349 7715.

Making a complaint will notaffect the care or treatmentoffered to you. However, itcan help us to put mattersright for you and for others.

Patient and publicinvolvement (PPI)If you would like to be moreactively involved in improvingservices, there are a number ofopportunities available to you:

• Become a member of theTrust. If you want to findout more about thebenefits of being a member,please visit our websitewww.rbht.nhs.uk/membersand contact the Trust’smembership office for amembership form on 020 7352 8121 extension2811.

• Join patient panels, whereyou will be contacted fromtime to time to seek yourviews.

• Represent the views ofpatients and the public onTrust committees andworking groups.

You can find out more aboutPPI opportunities by callingthe membership and userinvolvement manager on 020 7351 8208 or visiting ourwebsite: www.rbht.nhs.uk/ppi

The NHS Friends andFamily TestWe want to ensure that youhave the best possibleexperience of care at ourhospital. The Friends andFamily Test is a way ofgathering your feedbackabout this experience andhelping to drive improvementin hospital services.

When you are discharged, orwithin the 48 hours thatfollow, you will be asked toanswer the followingquestion:

“How likely are you torecommend our ward tofriends and family if theyneeded similar care ortreatment?”

Your answer will not be tracedback to you, and your detailswill not be passed on toanyone.



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Funding from the NHS ensures that our hospital provides anexcellent service. However, more money is always needed tofund state-of-the-art equipment, groundbreaking research andthose extra facilities that make our patients as comfortable aspossible during their stay at Royal Brompton Hospital.

If you would like to find out more about fundraisingopportunities or would like to make a donation to our charity,please contact:

Royal Brompton & Harefield Hospitals Charity Sydney Street London SW3 6NP

Tel: 020 7351 8613Email: [email protected]:www.rbhcharity.org

Please note that individual members of staff are not allowed toreceive gifts, but you can show your appreciation by sponsoringa leaf on our Donor Trees, which are situated in Sydney Streetand Fulham Wings.

Each and every donation is deeply appreciated and has a realimpact on the lives of patients with heart and lung disease.

Royal Brompton & Harefield Hospitals Charity


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If you have concerns about any aspect of the service you havereceived in hospital and feel unable to talk to those peopleresponsible for your care, call PALS on 020 7349 7715 or [email protected]. This is a confidential service.

Volunteers make a real difference to our work and to theexperiences of our patients and visitors. If you would like tovolunteer, please contact our voluntary services manager on 020 7349 7763.

You might also want to contact the Friends of Royal Brompton– a voluntary organisation raising funds to make life morecomfortable for patients and staff. You can write to theorganisation at:

Friends of Royal Brompton HospitalRoyal Brompton HospitalSydney StreetLondonSW3 6NP

Hospital volunteers


Royal Brompton HospitalSydney StreetLondonSW3 6NPtel: 020 7352 8121textphone: (18001) 020 7352 8121

Harefield HospitalHill End RoadHarefieldMiddlesexUB9 6JHtel: 01895 823 737textphone: (18001) 01895 823 737

Website: www.rbht.nhs.uk

Brosu� rteki bilginin Tu� rkçe tercu�mesi için tedavi goru� yoroldugunuz bolu�me bas vurunuz. Bolu�m personeli tercu�meningerçeklesmesini en kisa zamanda ayarlacaktir.

© Royal Brompton & Harefield NHS Foundation Trust September 2014


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