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Roundtable on Sustainable Palm Oil

Supply Chain Certification Report Report no.: SCCS_ASA1-18502266

Assessment against RSPO Supply Chain Certification Standard 2011

Wilmar International Limited

PT Wilmar Nabati Indonesia Bagendang Unit

Head Office :

Multivision Tower 15rd floor, Jl. Kuningan Mulia Kav. 9B Jakarta Selatan, Indonesia & 56 Neil Road, Singapore. 088830

Facility address : Jl HM Arsyad KM.20, RT 06 RW 02, Bapanggang Raya Village, Mentawa Baru Ketapang Sub District,

East Kotawaringin District, Central Kalimantan Province, Indonesia. 74326

Date of assessment : Januari 29-30, 2014 Report prepared by: Hendra Fachrurozy

(RSPO Lead Auditor)

Certification decision by: Nelly Yong

(Managing Director TUV Rheinland Malaysia)

Certification Body: TUV Rheinland Malaysia Sdn. Bhd.

No. 26 – 32, Jalan Perindustrian USJ 1/6, Taman Perindustrian USJ 1,

47600 Subang Jaya, Selangor Darul Ehsan, Malaysia.

Tel: +6 03 8024 2400 Fax: +6 03 8023 1505

www.tuv.com

TABLE OF CONTENTS

1.0 SCOPE OF SUPPLY CHAIN CERTIFICATION ASSESSMENT ........................... 3

1.1 Executive Summary and Scope of Assessment .......................................................................... 3 1.2 Certification Details ...................................................................................................................... 3 1.3 Organisational Information / Contact Person ............................................................................... 3 1.4 Actual production volumes and projected outputs. ...................................................................... 4 1.5 Summary of Previous Assessment .............................................................................................. 4

2.0 ASSESSMENT PROCESS .................................................................................... 5

2.1 Certification Body ......................................................................................................................... 5 2.2 Qualifications of Lead Assessor and Assessment Team ............................................................ 5 2.3 Assessment Methodology & Agenda ........................................................................................... 5

3.0 ASSESSMENT FINDINGS ..................................................................................... 6

3.1 Description of Supply Chain Management System ................................................................ 6 3.2 Status of Previously Identified Non-conformities .................................................................. 13 3.3 Identified Non-conformances against RSPO SCCS Requirements, Corrective Actions Taken and Auditors Conclusions................................................................................................................. 15 3.3 Conclusion and Approval for RSPO Supply Chain Certification ............................................... 18

4.0 CERTIFIED ORGANISATION’S ACKNOWLEDGEMENT OF INT ERNAL

RESPONSIBILITY .................................... ........................................................... 19

4.1 Date of Next Surveillance Visit ................................................................................................... 19 4.2 Acknowledgements of Internal Responsibility and Formal Sign-Off by Client .......................... 19

APPENDICES ............................................................................................................ 20

Appendix 1: Details of Supply Chain Certification Certificate .......................................................... 20 Appendix 2: List of Abbreviations ..................................................................................................... 21 Appendix 3 : List of certified supplier .............................................................................................. 21 Appendix 4 : List of certified customer ............................................................................................. 22 Appendix 5 : Observations and Opportunities for Improvement ...................................................... 22

RSPO Certification Assessment Report

PT Wilma Nabati Indonesia (Bagendang)

– Sampit, Central Kalimantan

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1.0 SCOPE OF SUPPLY CHAIN CERTIFICATION ASSESSMENT

1.1 Executive Summary and Scope of Assessment

The facility of PT Wilmar Nabati Indonesia (WINA) - Bagendang were assessed against the RSPO Supply Chain Certification Systems (SCCS) document (November 2011). The scope of the Supply Chain Certification System assessment covers the implementation of the Mass Balance (MB) supply chain model for storage in-dependent CPO and PK (received CPO & PK from mills for direct CPO & PK dispatch to buyer or refinery) by PT WINA - Bagendang. This is not a multi-site certification.

The assessment was carried out on January 29-30, 2014 and a total of 4 (four) non-conformities were found during assessment. The 1st surveillance audit was conducted on January 30, 2014.

1.2 Certification Details The details of RSPO certification of PT WINA - Bagendang are as per the table below : Table 1: RSPO Supply Chain Certification details of PT WINA - Bagendang

1.3 Organisational Information / Contact Person

PT WINA - Bagendang is a bulking station and silo owned by PT Wilmar Nabati Indonesia in Sampit – Central Kalimantan. The facility (PT Wilmar Nabati Indonesia Begendang ) is subsidiary of Wilmar International Limited, which is engaged in the processing of palm oil.

Contacts details of the company are as follows :

RSPO Membership no.: 2-0017-05-000-00.

RSPO Supply Chain Certificate no. : 18502266 001

Date of RSPO Supply Chain Certifcate & Validity :

February 19, 2013 & 2013-02-19 until 2018-02-18

Company Name: PT Wilmar Nabati Indonesia (PT WINA),

Address: Jl. HM Arsyad KM.20, Bapanggang Raya Village, Mentawa Baru Ketapang Sub District, East Kotawaringin District, Central Kalimantan Province. 74326

Contact Person: Hasyim As’ari

Telephone & Fax : +62 0811 5209716

Email: [email protected]




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1.4 Actual production volumes and projected outputs .

Table 2: Certified tonnages claimed, certified tonn ages purchased or sold, total and projected product production from PT WINA - Bagendang

* Data from January to December 2013

** Data from January to December 2014 (the justification based on capacity maximum storage tank for CPO : 3,000 MT x 365 days and PK : 1,000 MT x 365 days)

1.5 Summary of Previous Assessment

On the last year certification of PT Wilmar Nabati Indonesia (Bagendang), there are 6 (six) findings related to the fulfillment of the RSPO SCCS requirement November 2011. The facility was commissioned in year 2012 where during audit, construction of CPO storage units as much as 9 unit (capacity: 20,000 MT) and PK silos as much as 4 unit (capacity : 4,000 MT) at PT WINA – Bagendang was in progress. CPO storage amount of 3 units had already been constructed and are operating at capacity of 9,000 MT.

Amount (MT)

Certified tonnages claimed -

Certified tonnages dispatch* CPO : 0.00

PK : 11,948.31

Certified tonnages purchased* CPO : 0.00

PK : 12,927.28

Actual dispatch* CPO : 157,654.35

PK : 78,286.35

Projected output for next 12 months** CPO : 1,095,000.00

PK : 365,000.00




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2.0 ASSESSMENT PROCESS

2.1 Certification Body TUV Rheinland Malaysia Sdn. Bhd. is member of Group TÜV Rheinland Group, a global leader in independent testing and assessment services. The TÜV Rheinland Group was established in 1872 with offices located in over 490 locations in 62 countries on all five continents. TUV Rheinland Malaysia offers certification for a wide range of management systems according to established international standards including ISO 9001, ISO 14001, OHSAS 18001, SA 8000, as well as CDM Validations and Verifications. TUV Rheinland Malaysia’s office is lo-cated in Subang Jaya, Malaysia.

2.2 Qualifications of Lead Assessor and Assessment Team

Name Position Qualifications / Experience

Hendra Fachrurozy Lead Auditor

Education: Bachelors Degree in Forestry - Bogor Agriculture Institute. Indonesia, (1995 to 2000). Trainings attended : ISO 9001:2008 lead auditor course - Neville Clark (2011); ISO 14001:2004 lead auditor course – TUV Rheinland Indonesia (2011); SMK3 auditor course – Department of Manpower and Transmigration of The Republic of Indonesia (2009); Sustainable Forest Manage-ment (SFM) - Forest Stewardship Council (FSC) system training; Chain of Custody training for FSC System; Sustainable Forest Management (SFM) – Forestry Education and Training Centre (2010); Timber Legality of Verification – Forestry Education and Training Centre (2010); RSPO Lead Auditor Course – Pro Forest & Wild Asia (2011); SCCS RSPO by David Ogg Consulting (September 2012). Working experience: Experienced as Junior Consultant at PT Surveyor Indonesia (2002 s/d 2010), assesor for SFM –mandatory (PHPL & PHTL), assessor for industry performance as-sessment (IPHHK)-mandatory, auditor for Timber Legality of Verfication and CoC, auditor for SMK3, auditor for QMS and EMS and auditor for ISPO, RSPO & SCCS at TUV Rheinland Indonesia.

2.3 Assessment Methodology & Agenda The supply chain certification assessment was conducted January 29-30, 2014 as per the assessment pro-gram below. The assessment was carried out in accordance with TUV Rheinland Malaysia’s RSPO audit pro-cedure as well as the RSPO Supply Chain Certification Systems document. An on-site assessment was conducted and the assessment team carried out field and document assessments of compliance to RSPO Supply Chain Certification System requirements. The company proposed the correction and corrective action for all identified non conformities raised to the cer-tification body 15 days after the closing meeting. Verification of closure of non-conformances was conducted through document checked 4 weeks after the closing meeting of the main assessment. The certification as-sessment agenda is as explained below.




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Main Assessment Agenda :

3.0 ASSESSMENT FINDINGS

3.1 Description of Supply Chain Management System

PT Wilmar Nabati Indonesia (PT WINA) - Bagendang is a bulking station and silo owned by PT Wilmar Nabati Indonesia (PT WINA) where the facility is subsidiary of Wilmar International Limited (the parent company). The facility was commissioned in year 2012 where during audit (per January 2014) that facility has CPO storage as much as 19 unit (it capacity are 29,000 MT) PK silos as much as 4 unit (capacity : 4,000 MT).

PT WINA - Bagendang has received material (CPO) from palm oil mills (POM) under Wilmar International Lim-ited (i.e PT Mustika Sembuluh 2 POM, Kerry Sawit Indonesia 1 POM, PT Sarana Titian Permata POM, PT Bumi Sawit Kencana POM, PT Mentaya Sawit Mas POM and PT Karunia Kencana Permaisejati POM) and purchased from others palm oil mills not under Wilmar group amount of 179,087.74 MT (such as on behalf WINA Ba-gendang : 169,611.44 MT and only transfer (“titip timbun”) status : 9,476.30 MT). The three fromf six suppliers under Wilmar International Limited are supplier certified material (CPO) i.e PT Kerry Sawit Indonesia 1 POM, PT Bumi Sawit Kencana POM and PT Sarana Titian Permata POM.

All material (CPO) has received from POM under Wilmar International Limited (period of year 2013) under claim with status of “Non-Certified”. Moreover, PT WINA – Bagendang managing material (CPO) with “titip timbun” (olny transfer) status.

In year 2013, PT WINA - Bagendang has received material (PK) from palm oil mills (POM) under Wilmar Inter-national Limited and purchased from other palm oil mills not owned by Wilmar International Limited. Supplier material (PK) certified (RSPO) are PT Mustika Sembuluh 1 POM, PT Kerry Sawit Indonesia 1 POM, PT Sarana Titian Permata POM and PT Bumi Sawit Kencana POM. PT WINA – Bagendang dispatches material (PK) to other subsidiaries of Wilmar International Limited i.e PT WINA – Gresik.

PT Wilmar Nabati Indonesia has a complete standard operation manual and standard operation procedure about supply chain for all strategic operation units. All production process is conducted internally except transport activity (outsourced process). PT WINA – Bagendang is part of PT WINA so PT WINA-Bagendang uses procedure in PT WINA.

At the audit time company has prepared their SCC system according RSPO SCC standard November 2011 Module C (Mass Balance (MB) model) as defined by management PT WINA - Bagendang in the company’s management system, and has been implemented after getting approval of SCC certification.

The following is a description of the company’s supply chain management system according to the RSPO SCCS requirements, including status of compliance of the company and their outsourced third parties to RSPO SCCS requirements.

Date Location/ Main sites

Main activities

January 29, 2014

Bagendang Storage of-fice

Opening Meeting Company Profile Presentation Document check for SCCS System

Lunch and break Weigh-bridge, Storage Tank

Plant Tour Incoming material Product Processing Dispatch product

January 30, 2014 Bagendang Storage of-fice

Closing meeting




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Section 1: General Chain of Custody Requirement for The Supply Chain

5.1. Applicability of the General Chain of Custody System Requirements for the supply chain

Findings: Since PT WINA - Bagendang decided to implement RSPO SCCS, the company has established supply chain management system. Considering the nature of incoming material, company decede to imple-ment Mass Balance system (Module C).

To support implementation of RSPO Supply Chain, PT Wilmar Nabati Indonesia (WINA) has a complete standard operation manual and standard operation procedure about supply chain for all strategic opera-tion units. PT WINA – Bagendang is part of PT WINA so PT WINA-Bagendang use procedure in PT WINA.

The name of the person having overall responsibility for and authority over the implementation of these requirements and compliance with all applicable requirements has been assigned at the audit time. There is assignment letter i.e. for Mr. Ahmad Supiansyah.

PT Wilmar Nabati Indonesia (PT WINA) - Bagendang is a bulking station and silo owned by PT Wilmar Nabati Indonesia (PT WINA). PT Wilmar Nabati Indonesia is subsidiary of Wilmar International Limited which Wilmar International Limited is an RSPO member with membership number 2-0017-05-000-00.

At time of audit, the company has been implemented their SCC system in accordance with the RSPO SCC standard November 2011. Compliance status: Full Compliance

5.2. Documented procedures

Findings:

There is a set of existing standard operation procedure since incoming material (CSPO/PK) until product dispatch. The company has a procedure for implementation of SCCS requirements. There are a set of existing procedures consisting of : • Procedure for reception and dispatch of raw material CSPO/PK (SOP/WINA-OPR-002 Rev.01)

where include mechanism for checking validity of supplier’s SCC certificate (point 6.1.3) and the mechanism of handling of non conforming material/document (point 6.1.4 s/d 6.1.6).

• Procedure for tracebility (SOP/WINA-MB-001 Rev.0) • Procedure for loading to barge (SOP/WINA-SHP-001 Rev.0) • Procedure for dispatch (SOP/WINA/Opr-PRM/002 Rev.0) • Procedure for sounding deep tank (SOP/WINA-STC-001 Rev.0) • Procedure for training (SOP/WNA-PGA-001 Rev.0) • Procedure for document and data control (QP/WINA-001 Rev.0) • Procedure for reception and dispatch of material for “titip timbun (only transfer)” status

(SOP/WINA-OPR-004 Rev.0). • Procedure of new contractor information (SOP/WINA-OPR-005 Rev.0)

All activity about receive, storage and dispatch was written on detail and recapitulation of daily report and detail and recapitulation of monthly report. The facility has completed and up-date record about CPO transaction (receive until dispatch),while there are PK transaction records (dated of 29-30 Juli 2013) not available such as contract for Delivery Order (DO) no.4252104990 (PT Sarana Titian Permata POM), contract for Delivery Order (DO) no.6052131679 (PT Mustika Sembuluh 1 POM), Delivery Order (DO) no. 4252104990 (PT Sarana Titian Permata POM), Delivery Order (DO) no. 6052131679 (PT Mus-tika Sembuluh 1 POM), Weighbridge slip PT WINA no.A20130702997 and Weighbridge slip PT Mustika Sembuluh 1 POM. This condition was raised as non conformity (NCR no.2014-01 of 04 ).

There are information/identification of certified on weighbridge slip if a product are bought or sold as cer-tified product. There are several weighbridge slip on PK receipt as a certified product was found not available the stamp of certified such as weighbridge slip no. TSA20130703516 from PT Sarana Titian Permata POM dated of July 29,2013, ninth of weighbridge slip on dated of October 11, 2013 from PT




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Sarana Titian Permata POM, twelve of weighbridge slip on dated of December 5-6, 2013 from PT Kerry Sawit Indonesia 1 POM. This condition was raised as non conformity (NCR no.2014-01 of 04 ).

The name of the person having overall responsibility for and authority over the implementation of these requirements and compliance with all applicable requirements has been aasigned at the audit time. There is assigment letter i.e. for Mr. Ahmad Supiansyah signed by Head of Bulking station, Mr. Hasyim As’ari through letter no. SKEP-001/HRGA/VI/2012, issues date on June 06, 2012, the letter and job de-scription statement (JD/WINA-MR-001) has been explaining responsibilities of Mr. Ahmad Supiansyah as SCC Management Representative for SCC implementation. Compliance status : Non Compliance

NCR No. 2014-01 of 04

• Some records about product receipt (PK) on period of July 29-30, 2013 not available in mill i.e Deliv-ery Order (DO) no.4252104990 (PT Sarana Titian Permata POM), contract for Delivery Order (DO) no.6052131679 (PT Mustika Sembuluh 1 POM), Delivery Order (DO) no. 4252104990 (PT Sarana Ti-tian Permata POM), Delivery Order (DO) no. 6052131679 (PT Mustika Sembuluh 1 POM), Weigh-bridge slip PT WINA no.A20130702997 and Weighbridge slip PT Mustika Sembuluh 1 POM.

• There are several weighbridge slip on PK receipt as a certified product but there are not certified marking// wet stamp of certified (MB supply chain model) such as on weighbridge slip no. TSA20130703516 from PT Sarana Titian Permata POM dated of July 29,2013, ninth of weighbridge slip on dated of October 11, 2013 from PT Sarana Titian Permata POM, and twelve of weighbridge slip on dated of December 5-6, 2013 from PT Kerry Sawit Indonesia 1 POM.

5.3. Purchasing and goods in

Findings: PT WINA - Bagendang has mechanism to receive certified material (SOP/WINA-OPR-002 Rev.1). The document to be verified from certified sources are delivery note including wet stamp from the origin es-tate, check the estate name in the supplier list, certified code. The company assigned a person to be responsible to check and ensure the certified material both quality and quantity as per purchase docu-ments or delivery document and he/she will check the validity of supplier’s certificate with checking cer-tificate from period time of certificate and checked via the list of RSPO SCC facilities on the RSPO web-site (www.rspo.org) or the RSPO IT system within a reasonable timeframe. The facility has list of sup-pliers RSPO-SCCS i.e PT Mustika Sembuluh 1 POM, PT Kerry Sawit Indonesia 1 POM, PT Sarana Ti-tian Permata POM and PT Bumi Sawit Kencana POM.

When receiving RSPO certified material, weighbridge operators will verify the claimed category of the material under mass balance system, supplier supply chain certification number, quality and quantity of products, buyer name & address, seller name & address, and document date in DO & WB Ticket docu-ment. If there are non-conforming material/documents so weighbridge operators will inform to bulking manager about decision on the material/documents it. This mechanism is related to the company’s pro-cedure of reception and dispatch of raw material (SOP/WINA-OPR-002 Rev.1) point 6.1 where their procedure include handling of non-conforming material/documents. Weighbridge operator not inform to bulking manager/management representative when receiving weighbridge slip from certified supplier which wet stamp (Mass Balance (MB) supply chain model) not available for product certified. These condition resulted in there are several weighbridge slip on PK receipt as a certified product was found not available the stamp of certified such as weighbridge slip no. TSA20130703516 from PT Sarana Ti-tian Permata POM dated of July 29,2013, ninth of weighbridge slip on dated of October 11, 2013 from PT Sarana Titian Permata POM, twelve of weighbridge slip on dated of December 5-6, 2013 from PT Kerry Sawit Indonesia 1 POM. Moreover, there is not decision from bulking manager / management representative related to the handling of non-conforming on verifier 5.3.1 a. Handling of non-conforming material/documents in the field not appropriate with procedure have been developed. This condition was raised as non conformity (NCR no.2014-01 of 04 and no.2014-02 of 04 ).

For record and control, weighbridge (WB) ticket submitted to the logistic head section. Everyday for the purpose of counter checking and record on the correct tonnage received from product supplier (POM). The facility must communicate with buyer/trading section in head office about quantity dispatched as part of the monitoring process for dispatch of product.

In year 2013 (January to December), total CPO received is 179,087.74 MT which volume of owned by




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PT WINA Bagendang is 169,611.44 MT and volume of transfer only (titip timbun) status is 9,476.30 MT. All volume of CPO owned by PT WINA Bagendang in the period of year 2013 is non-certified status so on the weighbridge slip not available information of supply chain model’s supplier. PT WINA - Ba-gendang has received material (CPO) from palm oil mills (POM) under Wilmar International Limited (i.e PT Mustika Sembuluh 2 POM, Kerry Sawit Indonesia 1 POM, PT Sarana Titian Permata POM, PT Bumi Sawit Kencana POM, PT Mentaya Sawit Mas POM and PT Karunia Kencana Permaisejati POM) and purchased from other palm oil mills not owned by Wilmar International Limited. The three of six suppli-ers under Wilmar International Limited are supplier material (CPO) certified i.e PT Kerry Sawit Indonesia 1 POM, PT Bumi Sawit Kencana POM and PT Sarana Titian Permata POM.

Whereas, total PK received in year 2013 is 79,790.61 MT which volume of certified PK (CSPK) is 12,927.28 MT (16.20%) and volume of non-certified PK (non CSPK) is 66,863.33 MT (83.80%). The supplier of CSPK in PT WINA – Bagendang as much as 4 (four) mills i.e PT Mustika Sembuluh 1 POM, PT Kerry Sawit Indonesia 1 POM, PT Sarana Titian Permata POM and PT Bumi Sawit Kencana POM. The supplier of non certified PK in PT WINA – Bagendang as much as 18 (eighteen) mills i.e PT Kerry Sawit Indonesia 1 POM, PT Sarana Titian Permata POM, Astra group, PT Bumitama Gunajaya Abadi, PT Ciptatani Kumai Sejahtera, PT Dharma Satya Nusantara, PT First Lamandau Timber I, PT Graha Cakra Mulia, PT Gemareksa Mekarsari, PT Harapan Hibrida Kalbar, PT Kalimantan Sawit Abadi, PT Ka-limantan Sawit Kusuma, PT Mitra Mendawai Sejati, PT Indotruba Tengah, PT Surya Sawit Sejati, PT Sawit Sumbermas Sarana, PT Sabut Mas Abadi and PT Tanjung Sawit Abadi. Fourth suppliers who de-liver the PK product using supply chain model is MB that it is accordance with the supply chain model adopted by PT WINA Begendang.

Compliance status: Non-Compliance

NCR No. 2014-01 of 04 There are several weighbridge slip on PK receipt as a certified product but there are not certified mark-ing// wet stamp of certified (MB supply chain model) such as on weighbridge slip no. TSA20130703516 from PT Sarana Titian Permata POM dated of July 29,2013, ninth of weighbridge slip on dated of Octo-ber 11, 2013 from PT Sarana Titian Permata POM, and twelve of weighbridge slip on dated of Decem-ber 5-6, 2013 from PT Kerry Sawit Indonesia 1 POM.

NCR No. 2014-02 of 04 There is not decision from bulking manager / management representative related to the handling of non-conforming on verifier 5.3.1 a.

5.4. Outsourcing activities

Findings : The only outsourced activity to independent third parties within the PT WINA-Bagendang is transporta-tion. PT WINA-Bagendang only acts as a user of the transportation services but all related policies and decisions of the transportation supplier are made by the holding company.

The facility has ensured that the independent third party complies with the intent and requirements of the RSPO Supply Chain Standard and has list of transportation companies used but CPO transporter only. Whereas, PK transporter has not been done ensuring compliance with the intent and require-ments of the RSPO Supply Chain Standard. This is condition was raised as non conformity (NCR No. 2014-03 of 04 ).

The facility not outsource activities for the processing or production of RSPO certified materials. The facility does not wish to include outsourcing within the scope of their RSPO supply chain certificate.

The facility has procedure/mechanism inform to certification body (CB) if there are new contrac-tor/transporter used. The CPO transporter used at the this time, there has been no change from the previous I,e PT Marga Dinamik Perkasa. Whereas, PK transporter not available information because the facility do not have list of transportation companies used. This is condition was raised as non con-formity (NCR No. 2014-04 of 04 ). The facility use trucks and barges for dispatch of their products. Compliance status: Non Compliance

NCR No. 2014-03 of 04




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PK transporter has not been done ensuring compliance with the intent and requirements of the RSPO Supply Chain Standard by facility.

NCR No. 2014-04 of 04 The facility has no list of transportation companies used for PK product/material

5.5. Sales and goods out

Findings: The sales and goods out mechanism of the company are described in their procedure of reception and dispatch of raw material (SOP/WINA-OPR-002 Rev.1). Records for outgoing RSPO certified product will be recorded in several type of records depending on the transfer method used such as : - Barges/vessels: shipment detail export; shipment loading report; declaration of taking and analysis

sample; share sounding report for loading; sealing report; declaration of dispatch; Bill of Lading (B/L); manifest and surveyor report.

- Truck: Sales Order (SO); Delivery Order (DO), Certificate of Analysis, Weighbridge Ticket, and de-livery Note.

All records of products (certified product) dispatched to buyer has information at the top of the document which includes reference number, date of issued document, Delivery Order number, Contract Number, buyer name including the address of buyer, seller name including the address of seller, description of product (include supply chain model in the form of wet stamp), loading date, the quantity of the products delivered and reference to related transport documentation.

The document of shipment detail export, bill of lading (B/L) and shipping instruction stamped certified product (company name, product name, supply chain model and RSPO SC certified number) is used as identification of those products as certified product.

The company has implemented this system for their regular product while company will include certified product claim and SCC certificate number on each delivery document i.e. “Mass Balance”.

In year 2013, the volume of CPO dispatched from PT WINA - Bagendang bulking station in East Kota-waringin District to PT WINA – Gresik, PT WINA – Pelintung and PT Sinar Alam Permai was as much as 168,383.67 MT. Whereas, the volume of CPO products owned on behalf PT WINA dispatched to PT WINA-Gresik and PT WINA-Pelintung was as much as 157,654.35 MT. All volume of CPO despatch not claimed under RSPO certification (non-certified).

In year 2013, the volume of dispatched from PT WINA-Bagendang bulking station to PT WINA-Gresik was as much as 78,286.35 MT (certified : 11,948.31 MT and non-certified : 66,338.04 MT). Compliance status : Full Compliance

5.6. Registration

Findings: During surveillance audit process, PT WINA-Bagendang has conducting registration in e-trace (no. ID : PO1000000493) but still hot has any transactions in RSPO IT (e-trace) because the facility not sold CPO product under RSPO claim. The facility has sold PK product under RSPO claim but not required transaction in RSPO IT (e-trace) because E trace scope only for CPO product transaction.. Compliance to registration requirements will confirmed during the next audit. Compliance status : Complaince with Observation

5.7. Training




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Findings: PT WINA - Bagendang has no training procedure but the facility has a defined training plan in matrix of training program for year 2013 and 2014 where one of which is RSPO Supply Chain training. PT WINA-Bagendang plannned to conduct RSPO Supply Chain training in March 2013 and April 2014.

RSPO Supply Chain training year 2013 was done on January 10, 2014 attended by officers, the bulking station head, operator, MR, security, and WB operator as seen training records such as attendance list and training modules. Topic of training is introduction or awareness of RSPO supply chain training.

Compliance status: Full Compliance

5.8. Claims

Findings:

The company has not yet prepared a procedure for certified product communication and claim according to RSPO requirements as they have not made any claims yet. According to product traceability instruc-tion, the facility will only make claims regarding the use of or support of RSPO certified material that are in compliance with the RSPO Rules for Communication and Claims after the facility has sold under RSPO claim. This will confirmed during the next audit.

Compliance status : Compliance with observations

Section 2: Module C Mass Balance

C.1 Processing

Findings: Supply chain model from certified PK supplier (Mustika Sembuluh 1 mill, Kerry Sawit Indonesia 1 mill, Sarana Titian Permata mill, and Bumi Sawit Kencana mill) is Mass Balance (MB) so PT WINA-Bagendang decided to use the same model used by their suppliers. The facility has established a clear system and standard operation procedure (SOP) including record system where supply chain model used is Mass Balance (MB). Compliance status: Full Compliance

C.2 Record keeping

Findings: The facility has not established document and data control procedures but the facility has a mechanism for maintenance of the data and document used in production process as stated in the company’s recep-tion and dispatch of raw material procedure. The facility have been maintaining the accuracy of data on received and dispatch CPO & PK with comparing between the daily receive report with WB ticket by head of bulking station but the facility not maintenance some records PK purchase & receipt dated of 29-30 July 2013 such as Delivery Order (DO) no.4252104990 (PT Sarana Titian Permata POM), contract for Delivery Order (DO) no.6052131679 (PT Mustika Sembuluh 1 POM), Delivery Order (DO) no. 4252104990 (PT Sarana Titian Permata POM), Delivery Order (DO) no. 6052131679 (PT Mustika Sem-buluh 1 POM), Weighbridge slip PT WINA no.A20130702997 and Weighbridge slip PT Mustika Sem-buluh 1 POM. This is condition was raised as non-conformity on previous indicator (5.2.1 b and 5.3.1 a) (NCR no. 2014-01 of 04 ).

The retention time for all records and reports for certified material and product has been defined for at




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least ten (10) years (SOP/WINA-OPR-002 Rev.0 page 6 / poin 10.3).

The facility will clearly indicate the supply chain model used with trade names in relevant documents (draft), e.g. WB ticket, shipment detail export and bill of lading with *product name*/MB or Mass Bal-ance and certificate number. Compliance status: Non Compliance

NCR No. 2014-01 of 04 Some records about product receipt (PK) on period of July 29-30, 2013 not available i.e Delivery Order (DO) no.4252104990 (PT Sarana Titian Permata POM), contract for Delivery Order (DO) no.6052131679 (PT Mustika Sembuluh 1 POM), Delivery Order (DO) no. 4252104990 (PT Sarana Titian Permata POM), Delivery Order (DO) no. 6052131679 (PT Mustika Sembuluh 1 POM), Weighbridge slip PT WINA no.A20130702997 and Weighbridge slip PT Mustika Sembuluh 1 POM.

C.3 Mass Balance System

Findings: The facility not maintains records and balances all receipts of material because 1). Some records about receipt of the product (PK) on July 29-30, 2013 not available i.e Delivery Order (DO) no.4252104990 (PT Sarana Titian Permata POM), contract for Delivery Order (DO) no.6052131679 (PT Mustika Sem-buluh 1 POM), Delivery Order (DO) no. 4252104990 (PT Sarana Titian Permata POM), Delivery Order (DO) no. 6052131679 (PT Mustika Sembuluh 1 POM), Weighbridge slip PT WINA no.A20130702997 and Weighbridge slip PT Mustika Sembuluh 1 POM; and 2). some weighbridge slip on PK receipt as a certified product was found not available the stamp of certified such as weighbridge slip no. TSA20130703516 from PT Sarana Titian Permata POM dated of July 29,2013, ninth of weighbridge slip on dated of October 11, 2013 from PT Sarana Titian Permata POM, twelve of weighbridge slip on dated of December 5-6, 2013 from PT Kerry Sawit Indonesia 1 POM. This is condition was raised as non-conformity on previous indicator (5.2.1 b, 5.3.1 a and C.2.1) (NCR no. 2014-01 of 04 ). Whereas, dis-patch of product records has maintenance on daily basis.

The material balance can show delivery of product sales from a positive stock. Data in the material ac-counting system year 2013 are valid and always be valid from receive material (input) until despatch to buyer. Volume of receive material (input) has matches with the volume of despatch (output).

In mass balance report, all volumes of palm oil and PK product that are delivered are deducted from the internal material accounting system. In year 2013, the facility not purchasing segregated sustainable palm oil and palm kernel product. Compliance status : Non Compliace

NCR No. 2014-01 of 04

• Some records about product receipt (PK) on period of July 29-30, 2013 not available i.e Delivery Or-der (DO) no.4252104990 (PT Sarana Titian Permata POM), contract for Delivery Order (DO) no.6052131679 (PT Mustika Sembuluh 1 POM), Delivery Order (DO) no. 4252104990 (PT Sarana Ti-tian Permata POM), Delivery Order (DO) no. 6052131679 (PT Mustika Sembuluh 1 POM), Weigh-bridge slip PT WINA no.A20130702997 and Weighbridge slip PT Mustika Sembuluh 1 POM.

• There are several weighbridge slip on PK receipt as a certified product but there are not certified marking / wet stamp of certified (MB supply chain model) such as weighbridge slip no. TSA20130703516 from PT Sarana Titian Permata POM dated of July 29,2013, ninth of weighbridge slip on dated of October 11, 2013 from PT Sarana Titian Permata POM, twelve of weighbridge slip on dated of December 5-6, 2013 from PT Kerry Sawit Indonesia 1 POM.




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3.2 Status of Previously Identified Non-conformitie s

SCCS Non-conformance 2012 – 01 of 06 : The facility does not have complete procedures covering the implementation of all the elemants in the SCCS requirements i.e the procedure/mechanism for checking validity of raw material supplier’s SCC certificates, procedure for sounding in storage of CPO, procedure for training, procedure for reception and dispatch material for “titip timbun (only transfer)” status, procedure for control document/record and procedure for handling non conforming material/document. Correction :

• Facility will update the procedure for reception and dispatch of raw material (SOP/WINA-OPR-002 Rev.01) where related to 1).validity of supplier’s certificate; 2). handling of non-conforming materi-al/document

• Create new procedure about training, control and keeping record, receive and dispatch raw material for “titip timbun (only transfer)” status and sounding.

Corrective Action: Communication and coordination with CSR Section – Head Office to fulfill all documentation require-ments. Auditor Conclusions: Closed.

Verification result :

The facility provided new and updated procedure relevant for SCCS implementation at PT WINA-Bagendang, such as :

1. Procedure for reception and dispatch of raw material (SOP/WINA-OPR-002 Rev.01). Point 6.1.4 s/d 6.1.6 has described the mechanism about handling non-conforming material/document. Point 6.1.3 has describe mechanism about ensure the validity of RSPO SCCS certificates of suppliers.

2. Procedure for sounding deep tank (SOP/WINA-STC-001 Rev.0).

3. Procedure for training (SOP/WINA-PGA-001 Rev.0)

4. Procedure for document and data control (QP/WINA-001 Rev.0)

5. Procedure for reception and dispatch of material for “titip timbun (only transfer)” status (SOP/WINA-OPR-004 Rev.0)

6. Procedure of new contractor information (SOP/WINA-OPR-005 Rev.0)

SCCS Non-conformance 2012 – 02 of 06 : The facility does not check validity of supplier’s certificate via the list of RSPO SCC facilities on the RSPO website (www.rspo.org) or the RSPO IT system as required in SCC requirement. Correction : The facility will revise procedure no. SOP/WINA-OPR-002 and will add the mechanism to ensure the va-lidity of supply chain certificates of suppliers. Draft of mechanism is: • CSR team will submit information to facility if there is any additional certificate of supplier • Check on the RSPO website (www.rspo.org) to ensure that the certificate of supplier is still valid • Request RSPO SCCS certificate from supplier • Ensure that the delivery does not exceed the unit capacity (periodically) • Periodically check the validity of supplier to ensure that the certificate is not suspended Corrective Action : The implementation of next internal audit will more detailed and comprehensive and simulate all possible conditions occur.




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Auditor Conclusions: Closed.

Verification result : The facility has provided an updated procedure (SOP/WINA-OPR-002 Rev.01) where in this procedure (point 6.1.3) it now explains the mechanism of ensuring the validity of supply chain certificate of supplier and the procedure/mechanism is now appropriate with the SCC standard.

Result of checking validity of supplier’s certificate in year 2013 are fourth supplier’s certificate (PT Musti-ka Sembuluh 1 POM, PT Kerry Sawit Indonesia 1 POM, PT Sarana Titian Permata POM and PT Bumi Sawit Kencana POM still valid.

SCCS Non-conformance 2012 – 03 of 05 : The facility does not have a mechanism for handling non conforming materials/documenst under all posi-ble conditions e.g supply chain certificate of suppliers not valid/suspended, etc. Correction : The facility will revise procedure no. SOP/SAP-OPR-002 and add the mechanism for handling non con-forming material/document. The draft of mechanism is that non conforming material/document will be re-port to MR and MR will check. Non conforming material/document must be separated and vehicle can not discharge until get the confirmation from MR. That mechanism will also apply if : • The certificate of suppliers is suspended • The supplier is not on the certified supplier list but it has certified product identification • The supplier is on the certified supplier list but it has no (or forgot to) give any certified product identi-

fication Corrective Action :

• Enhancing communication with Head Office to fulfill all documentation requirements. • The implementation of next internal audit will more detailed and comprehensive and simulate all pos-

sible conditions that may occur Auditor Conclusions: Closed.

Verification result : The facility has provided an updated procedure (SOP/WINA-OPR-002 Rev.01) where in this procedure (point 6.1.4 to 6.1.6) the mechanism of handling non conforming material/document is explained.

SCCS Non-conformance 2012 – 04 of 06 : The facility has not ensured that the independent third party complies with the intent and requirements of the RSPO Supply Chain Standard Correction :

• The facility will request to head office for coordination with third parties to be willing to comply with the SCC requirements in the form of “self declaration”.

• Monitoring of activity at the entrance by security guards futher tightened (poin 6.1.1 in SOP/WINA-OPR-002).

• Monitoring of activity in loading to ship/truck compliance with procedure (SOP/WINA-SHP-001). Corrective Action: The facility will request to head office about related information of third party used Auditor Conclusions: Closed.

Verification result :




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The facility has provided self declaration letter from transport company where transport company agree for complies with requirement of the RSPO supply chain. The facility has submitted form (vehicle control form) of examination results by security guards of company at the entrance (to ensure that all seals intact, the bottom discharge valve is not leaking, the seal numbers and name of the company must correspond to the information written on the weightbridge ticket and identification certified and non-certified material). Based on vehicle control form (appropriate with shipping procedure), the shipping operator ensure her material has not mixed with materials owned by others in the ship/barge/truck (if a ship/barge/truck has used together with other company), all seals has fitted and weighbridge tickets must be stamped for certi-fied material.

SCCS Non-conformance 2012 – 05 of 06 : The facilty has no the list of transportation companies used Correction : The facility will communication with head office about list of transporters in PT WINA - Bagendang Corrective Action: Enhancing communication with Head Office in terms of fulfillments for documents and complete require-ments (information third party used). Auditor Conclusions: Closed.

Verification result : The facility has provided a list of transporters where the information contained in the list of transport is transport name, address, PiC, email and contact number.

SCCS Non-conformance 2012 – 06 of 06 : The facility does not have a procedure/mechanism inform the certification body (CB) if there are new con-tractors/transporters used Correction : The facility will communication with head office for ensure third party is used and create new SOP related to informing the CB if there ara new contractors/transporters used. Corrective Action: The facility will request information to head office about related information on third parties used. Auditor Conclusions: Closed.

Verification result : The facility has provided a procedure of new contractor information (SOP/WINA-OPR-005 Rev.0). The mechanism of inform CB is that facility will submit list of transporter to CB by email if there are revision (update) or every 6 (six) months.

3.3 Identified Non-conformances against RSPO SCCS R equirements, Corrective Actions Taken and Auditors Conclusions

SCCS Non-conformance 2014 – 01 of 04 :

• Some records about product receipt (PK) on period of July 29-30, 2013 not available in mill i.e contract




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for Delivery Order (DO) no.4252104990 (PT Sarana Titian Permata POM), contract for Delivery Order (DO) no.6052131679 (PT Mustika Sembuluh 1 POM), Delivery Order (DO) no. 4252104990 (PT Sara-na Titian Permata POM), Delivery Order (DO) no. 6052131679 (PT Mustika Sembuluh 1 POM), Weighbridge slip PT WINA no.A20130702997 and Weighbridge slip PT Mustika Sembuluh 1 POM.

• There are several weighbridge slip on PK receipt as a certified product but there are not certified mark-ing / wet stamp of certified (MB supply chain model) such as on weighbridge slip no. TSA20130703516 from PT Sarana Titian Permata POM dated of July 29,2013, ninth of weighbridge slip on dated of Oc-tober 11, 2013 from PT Sarana Titian Permata POM, and twelve of weighbridge slip on dated of De-cember 5-6, 2013 from PT Kerry Sawit Indonesia 1 POM.

Correction :

• The facility will seek and provide records that are not available yet (contract, Delivery Order (DO), weighbridge slip);

• To complete the transaction statement letter between PT Sarana Titian Permata and PT Kerry Sawit Indonesia with PT Wilmar Nabati Indonesia;

• The facility will request mill to revise WB slip with fill in RSPO identification (wet stamp of certified) and make the minutes of non-conformity has been done;

Corrective Action: Attention of product category (certified or non-certified product) on Delivery Order (DO) and to ensure their WB slip have RSPO identification (wet stamp certified) Auditor Conclusions: Closed.

Date of closure: March 05, 2014

Verification result:

The facility provided all record as evidence, such as :

1. The contract no. 6031101277 (Seller : PT Mustika Sembuluh & Buyer : PT Wilmar Nabati Indonesia) issued dated of July 11, 2013 for PK product amount of 250,000 Kg with incoterm is LCO Mustika Sembuluh; Sales Order no. 6032101374 issued dated of July 25, 2013 for contract no.6031101277; and Delivery Order no.6052131679 issued date of July 12, 2013 for Sales Order no. 6032101374 and contract no.6031101277.

2. The contract no. 4231100546 (Seller : PT Sarana Titian Permata & Buyer : PT Wilmar Nabati Indone-sia) issued dated of July 17, 2013 for PK product amount of 250,000 Kg with incoterm is LCO Sarana Titian Permata; Sales Order no. 4232100611 issued dated of July 25, 2013 for contract no.4231100546; and Delivery Order no.4252104990 issued date of July 17, 2013 for Sales Order no. 4232100611 and contract no. 4231100546.

3. One of Weight Bridge Slip for PK product dated of July 30, 2013 i.e WB slip no.A20130702997 dated of July 30, 2013 issued by PT Wilmar Nabati Indonesia with contract no. 6031101277 & DO no. 6052131679 for PK certified (MB) amount of 7,750 Kg from PT Mustika Sembuluh 1 POM and WB slip no.SMA20130700861 dated of July 29, 2013 issued by PT Mustika Sembuluh 1 POM with contract no. 6031101277 & DO no. 6052131679 for PK certified (MB) amount of 7,770 Kg to PT Wilmar Nabati In-donesia-Bagendang.

4. Weighbridge slip no. TSA20130703516 dated of July 29,2013 and ninth of weighbridge slip (no. TSB20131000294, 367, 368, 1311, 1308, 1333, 1432, 1433, 1423) on dated of October 11, 2013 from PT Sarana Titian Permata POM and has available the wet stamp of certified.

5. The decleration letter dated February 10, 2014 about the tenth PK dispatch (WB slip no.TSA20130703516, TSB20131000294, 367, 368, 1311, 1308, 1333, 1432, 1433, and 1423) from PT Sarana Titian Permata POM to PT Wilmar Nabati Indonesia-Bagendang are product cetified and their WB slip has revised with fill in the wet stamp of certified.

6. The decleration letter dated of February 10, 2014 from Seller (PT Sarana Titian Permata) and Buyer (PT Wilmar Nabati Indonesia) about PK sell-buy transaction for contract no. 4231100535, 546, 555 and 564 are under RSPO claim (certified).

7. The decleration letter about the twelve of weighbridge slip (no.SKA20131200316, 317, 319, 320, 336, 378, 421, 481, 545, 546, 547, 553, and 881) from PT Kerry Sawit Indonesia 1 POM to PT Wilmar Nab-ati Indonesia-Bagendang are product cetified and their WB slip has revised with fill in the wet stamp of




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certified.

SCCS Non-conformance 2014 – 02 of 04 : There is not decision from bulking manager / management representative related to the handling of non-conforming on verifier 5.3.1 a Correction : Request to mill for declaration letter of revision of WB slip and it is records as a reference in decision making, in form of signature “acc” from Bulking Manager/management representative. Corrective Action : Ensuring the existence of document/record that shows the decision from Bulking Manager/management representative to non conformities document/records. Auditor Conclusions: Closed.


Verification result : The facility has provided several weigh bridge slip revision which wet stamp of certified available and signature “acc” from manager representative available in the declaration letter. Moreover, the facility has provided the declaration letter about 1). The tenth PK dispatch (WB slip no.TSA20130703516, TSB20131000294, 367, 368, 1311, 1308, 1333, 1432, 1433, and 1423) from PT Sarana Titian Permata POM to PT Wilmar Nabati Indonesia-Bagendang are product cetified; and 2). The twelve of weighbridge slip (no.SKA20131200316, 317, 319, 320, 336, 378, 421, 481, 545, 546, 547, 553, and 881) from PT Ker-ry Sawit Indonesia 1 POM to PT Wilmar Nabati Indonesia-Bagendang are product cetified.

SCCS Non-conformance 2014 – 03 of 04 : PK transporter has not been done ensuring compliance with the intent and requirements of the RSPO Supply Chain Standard by facility Correction : The facility will request to head office for coordination with third parties (PK transporter) to be willing to comply with the SCC requirements in the form of “self declaration”. Corrective Action: Update and ensuring outsource activity to comply with the SCC requirements. Auditor Conclusions: Closed.


Verification result : The facility has provided self declaration letter from transport company (Usda Seroja Jaya & Marga Dina-mik Perkasa) where transport company agree for complies with requirement of the RSPO supply chain. The facility has submitted form (vehicle control form) of examination results by security guards of compa-ny at the entrance (to ensure that all seals intact (CPO product), the bottom discharge valve is not leaking (CPO product), the seal numbers (CPO product) and name of the company must correspond to the infor-mation written on the weightbridge ticket (CPO & PK product) and identification certified and non-certified material (CPO & PK product). Based on vehicle control form (appropriate with shipping procedure), the shipping operator ensure her material has not mixed with materials owned by others in the ship/barge/truck (if a ship/barge/truck has used together with other company), all seals has fitted and weighbridge tickets must be stamped for certified material.




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SCCS Non-conformance 2014 – 04 of 04 : The facility has no list of transportation companies used for PK product/material Correction : The facility will communication with head office about list of transporters (PK product) in PT WINA - Ba-gendang Corrective Action: Update and ensuring outsource activity to comply with the SCC requirements. Auditor Conclusions: Closed.

Date of closure : March 05, 2014

Verification result : The facility has provided a list of transporters where the information contained in the list of transport is transport name, address, PiC, email and contact number.

3.3 Conclusion and Approval for RSPO Supply Chain C ertification

The auditor has confirmed through the audit process that PT WINA - Bagendang has established and main-tains an effective system to ensure compliance with the RSPO Supply Chain Certification System requirements (dated November 2011). It is also confirmed that the company’s system to records annual volume of certified product sold for defined period will not exceeded the certified annual tonnages as claimed in the organization’s RSPO certificate no.18502266 001.

TUV Rheinland Malaysia confirms that PT WINA - Bagendang complies with the RSPO Supply Chain Certification System requirements.




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4.0 CERTIFIED ORGANISATION’S ACKNOWLEDGEMENT OF INT ERNAL RESPONSIBILITY

4.1 Date of Next Surveillance Visit

The next surveillance visit is planned for August 2014.

4.2 Acknowledgements of Internal Responsibility and Formal Sign-Off by Client

It is acknowledged that the assessment visit was carried out as described in this report and we accept the as-sessment findings and report content. Signed on behalf of PT Wilmar Nabati Indonesia – Bagendang Unit Ahmad Supiansyah Management Representative Date: March 15, 2014

Signed on behalf of TUV Rheinland Malaysia Hendra Fachrurozy Lead Auditor Date: March 15, 2014




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APPENDICES

Appendix 1: Details of Supply Chain Certification C ertificate




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Appendix 2: List of Abbreviations

B/L Bill of Lading CPO Crude Palm Oil CB Certification Body CSPO Certified Sustainable Palm Oil CSPK Certified Sustainable Palm Kernel DO Delivery Order MT Metric Tonnes MB Mass Balance POM Palm Oil Mill PK Palm Kernel RSPO Roundtable on Sustainable Palm Oil SO Sales Order SCCS Supply Chain Certification System SOP Standard Operating Procedure WB Weighbridge WINA Wilmar Nabati Indonesia

Appendix 3 : List of certified supplier

N

o. Nama Supplier Alamat No. Telp

Contact

Person Certificate No.

Supply

chain

model

Expiry

Date

1

PT Mustika

Sembuluh POM

1

Jl Jenderal Sudirman KM 62,

Desa Pondok Damar, Keca-

matan Mentaya Hilir Utara,

Kabupaten Kotawaringin

Timur, Kalimantan Tengah,

Indonesia.

0531 – 34530 Novriandi

P

01 100

106469

Mass bal-

ance

10

Agustu

s 2015

2

PT Kerry Sawit

Indonesia POM

1

Jl Jenderal Sudirman KM 62

Sampit – Pangkalan Bun,

Desa Sembuluh 1, Kecama-

tan Danau Sembuluh, Kabu-

paten Seruyan, Kalimantan

Tengah, Indonesia.

0816 280870 Imung

Putro

01 100

117292

Mass bal-

ance

17 Juni

2016

3 PT Bumi Sawit

Kencana POM

Jl Sarpatim KM 34, Desa

Tangar, Kecamatan Mantaya

Hulu, Kabupaten Kotawar-

ingin Timur, Kalimantan

Tengah, Indonesia

0816 280327 Natalia

Nensy

SGS-

RSPO/PM-

MY13/01300

Mass bal-

ance

22 Sep-

tember

2018

4 PT Sarana Titian

Permata POM

Jl Ds Tanjung Rangas, Keca-

matan Seruyan Hilir, Kabu-

paten Seruyan, Kalimantan

Tengah, Indonesia

0811 5209807

Dewi

Anggrae-

ni

MUTU-

RSPO/022

Mass bal-

ance

30 No-

vem-

ber

2017




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Appendix 4 : List of certified customer

No. Customer Name Alamat No. Telp Contact

Person Certificate No.

Supply

chain

model

Expiry

Date

1.

PT Wilmar Nab-

ati Indonesia -

Gresik

Jl. Kapten Darmo Sugondo

No.56, Kelurahan Indro,

Kecamatan Kebomas, Kabu-

paten Gresik. 61124

031-3989101 Samsul

Hadi 18502248 001 MB

31 Jan-

uary

2018

Appendix 5 : Observations and Opportunities for Imp rovement

No. Observations / Opportunities for Improvement 1 The company should prepare a procedure for certified product communication and claim according to

RSPO requirements.

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