Rotating Equipment Specialist ProgramProviding quality customer support worldwide

RES Rotating EquipmentSpecialist

Driving SuccessThe Success Cyclegraphically represents theFlow Solutions divisionbusiness model. FromInnovation & Trainingthrough Global ProjectCompetence, eachcomponent of the Success

Cycle contributes to the goal of rapidly delivering technology andsolutions to customers, and improving the life cycle costs ofrotating equipment. Rotating Equipment Specialists are the driversof the Success Cycle and, ultimately, the satisfaction of Flowservecustomers around the world. Through the RES program, theirefforts to understand and apply the latest in technology andprovide world-class customer service are unmatched in theindustry.

To find your local Flowserve representative:

To find your local Flowserve representativeand find out more about Flowserve Corporation visit www.flowserve.com

FSD235eng ORG 06-07 Printed in USA

Flowserve Corporation has established industry leadership in the design and manufacture of its products. When properlyselected, this Flowserve product is designed to perform its intended function safely during its useful life. However, thepurchaser or user of Flowserve products should be aware that Flowserve products might be used in numerousapplications under a wide variety of industrial service conditions. Although Flowserve can provide general guidelines, itcannot provide specific data and warnings for all possible applications. The purchaser/user must therefore assume theultimate responsibility for the proper sizing and selection, installation, operation, and maintenance of Flowserve products.The purchaser/user should read and understand the Installation Instructions included with the product, and train itsemployees and contractors in the safe use of Flowserve products in connection with the specific application.

While the information and specifications contained in this literature are believed to be accurate, they are supplied forinformative purposes only and should not be considered certified or as a guarantee of satisfactory results by reliancethereon. Nothing contained herein is to be construed as a warranty or guarantee, express or implied, regarding anymatter with respect to this product. Because Flowserve is continually improving and upgrading its product design, thespecifications, dimensions and information contained herein are subject to change without notice. Should any questionarise concerning these provisions, the purchaser/user should contact Flowserve Corporation at any one of its worldwideoperations or offices.

© 2007 Flowserve Corporation

USA and CanadaKalamazoo, Michigan USATelephone: 1 269 381 2650Telefax: 1 269 382 8726

Europe, Middle East, AfricaEssen, GermanyTelephone: 49 201 31937-0 Telefax: 49 201 2200-561

Asia PacificSingaporeTelephone: 65 6544 6800Telefax: 65 6214 0541

Latin AmericaMexico City, MexicoTelephone: 52 55 5567 7170Telefax: 52 55 5567 4224

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Seal and pump fundamentals; introduction to sealingtechnology; computerized sizing and selection of seals andsealing systems; general Flowserve product knowledge;interpersonal and communication skills; time management;computer software; functional Flowstar.net understanding

WR/AR materials; piping plans; Sundstrand equipment andsealing applications; couplings; compressor seal constructionand applications; general selling skills; training andpresentations; business finance; pump and mechanical sealspecialist—Level 2; pump systems analysis—Level 1; mixingequipment technology; root-cause combo course; vibrationanalysis—entry level; expanded Flowstar.net functionality; API682/610 & ISO/DIN specifications; LifeCycle AdvantageTM

knowledge; sales coaching

Vibration analysis Level 1; balancing techniques;alignment—reverse indicator and laser; CMMSsystems; bearings and lubrication; continuingeducation through Society of Maintenance andReliability Professionals Vibration Institute,Turbo/Pump Symposium; oil application and analysis, oil mist; reliability strategies (RCM, TPM,etc.); industry standards (API, ANSI, ISO); statisticalanalysis of failure data; negotiation skills, fullFlowstar.net functionality

Vibration analysis Level 2; thermography; piping andsystem design; equipment foundation design;economic analysis; drivers (types and designs);motor troubleshooting; steam turbines; gear boxfundamentals and troubleshooting

The Rotating Equipment SpecialistMission Statement

To design, implement anddeliver comprehensivetraining for Flowserve salesassociates so that each is

qualified with the necessary knowledge and skills toconsistently deliver world-class service and support thatsatisfies customer requirements, regardless of location.

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Delivering world-class service and support is key to ensuringcustomer success and satisfaction. That’s the goal of theFlowserve Rotating Equipment Specialist (RES) program, theindustry’s most comprehensive and in-depth employeedevelopment initiative.

This broad-ranging training program strengthens the rotatingequipment expertise of Flowserve sales engineers, whilereinforcing other “soft” skills such as communication, timemanagement and business fundamentals. The RES programrequires Flowserve engineers to update their skills andproduct knowledge on a regular basis. By establishing thisglobal training standard, Flowserve provides more consistentservice and support for customers around the world.

Providing exceptional knowledge andsupport on a global basisThe goal of the RES program is to achieve a high level ofconsistent customer support. That goal is particularly difficultwhen customers are multinational companies with facilitiesaround the globe.

The RES program is a logical extension of the Flowservecommitment to providing the highest level of operationalexcellence—including technical service, applicationengineering and quick response on repairs. Thanks to the RESprogram, Flowserve sales engineers provide customers withthe same outstanding engineering knowledge, service andsupport, regardless of their location.

Delivering the RES advantageFlowserve sales engineers are known for their outstandingproduct knowledge and willingness to go the extra mile forcustomers. The RES program demonstrates Flowserve

dedication to achieving continually higher standardsfor customer service and support. Thiscomprehensive training program enables salesengineers to better help customers by showing howto apply Flowserve technology and solutions in themost effective ways possible.

The RES program is also a strategic investment inFlowserve people. Sales engineers enjoy the benefitsof outstanding training and personal development,helping them advance their careers and earninggreater respect from both peers and customers. Andin the end, they’re better equipped to servecustomers, which builds loyalty and respect.

Four levels of rotating equipmentexpertiseThe RES program consists of four levels of qualification.Courses vary in length from eight to 40 hours, with a totaltime commitment ranging from 20 days for RES 1 tomore than 100 days for RES 4. Training is tracked on anindividual basis and conducted in the laboratory, online, inthe classroom and through field experience. Progress isevaluated as part of each engineer’s performanceappraisal process, and advancement from level to level ismonitored through a rigorous testing process.

Because of the in-depth nature of the training, only 10percent of RES participants are targeted for RES 3qualification. They support lower-level RES engineers andprovide benchmarking in specific regions or across acustomer’s organization. RES 4 is made up of an evenmore elite group of engineers, focusing on structural andorganizational issues at the highest levels for globalcustomers.

Taking customer service to the next level

RES Curriculum Highlights