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ROSAS ROSAS CONSULTANCY & MANAGEMENT CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS ICT SERVICES FOR CITIZENS

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Page 1: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ROSAS ROSAS CONSULTANCY & MANAGEMENTCONSULTANCY & MANAGEMENT

HOW THE LOCAL GOVERNMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH SERVES ITS CITIZENS THROUGH

THE INTERNETTHE INTERNET

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

Page 2: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR ICT SERVICES FOR CITIZENSCITIZENS

THE NETHERLANDS HAS MORE THAN THE NETHERLANDS HAS MORE THAN 16 MILLION INHABITANTS16 MILLION INHABITANTS

THERE ARE 483 MUNICIPALITIESTHERE ARE 483 MUNICIPALITIES THEY ALL HAVE A WEBSITETHEY ALL HAVE A WEBSITE ALL INFORM THEIR CITIZENS ABOUT ALL INFORM THEIR CITIZENS ABOUT

THE LOCAL POLICY AND PRODUCTS THE LOCAL POLICY AND PRODUCTS OF THE CITYOF THE CITY

Page 3: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR ICT SERVICES FOR CITIZENSCITIZENS

THE NETHERLANDS IS A DEMOCRATIC THE NETHERLANDS IS A DEMOCRATIC CONSTITUTIONAL STATE. THE OFFICIAL NAME OF CONSTITUTIONAL STATE. THE OFFICIAL NAME OF THE COUNTRY IS THE KINGDOM OF THE THE COUNTRY IS THE KINGDOM OF THE NETHERLANDSNETHERLANDS

ITS CONSTITUTION DATES FROM THE YEAR 1848 ITS CONSTITUTION DATES FROM THE YEAR 1848 AND IS SINCE, THOUGH CHANGED, BASICALLY THE AND IS SINCE, THOUGH CHANGED, BASICALLY THE SAMESAME

THE QUEEN ENJOYS A POSITION OF IMMUNITYTHE QUEEN ENJOYS A POSITION OF IMMUNITY THE DUTCH COMMUNITY IS ACQUAINTED TO A THE DUTCH COMMUNITY IS ACQUAINTED TO A

STABLE DEMOCRACYSTABLE DEMOCRACY THE NETHERLANDS IS WELLKNOWN AS A WELFARE THE NETHERLANDS IS WELLKNOWN AS A WELFARE

STATESTATE BELONGS TO THE 10 RICHEST COUNTRIESBELONGS TO THE 10 RICHEST COUNTRIES

Page 4: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR ICT SERVICES FOR CITIZENSCITIZENS

AS WELL AS THE CENTRAL GOVERNMENT, AS WELL AS THE CENTRAL GOVERNMENT, THE NETHERLANDS HAS TWO OTHER THE NETHERLANDS HAS TWO OTHER IMPORTANT TIERS OF GOVERNMENT: THE IMPORTANT TIERS OF GOVERNMENT: THE PROVINCE AND THE MUNICIPALITY. PROVINCE AND THE MUNICIPALITY.

THE MINISTER OF THE INTERIOR AND THE MINISTER OF THE INTERIOR AND KINGDOM RELATIONS IS RESPONSIBLE FOR KINGDOM RELATIONS IS RESPONSIBLE FOR COHESION AND DEMOCRACY IN COHESION AND DEMOCRACY IN GOVERNMENT. GOVERNMENT.

ABOVE ALL, HE AIMS TO ENSURE THAT ABOVE ALL, HE AIMS TO ENSURE THAT PROVINCES AND MUNICIPALITIES CAN PROVINCES AND MUNICIPALITIES CAN EXERCISE REAL POWER AND REMAIN EXERCISE REAL POWER AND REMAIN CLOSE TO THE PEOPLE.CLOSE TO THE PEOPLE.

Page 5: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR ICT SERVICES FOR CITIZENSCITIZENS

DUTCH URBAN POLICY IS COMBINING MONEY, DUTCH URBAN POLICY IS COMBINING MONEY, KNOWLEDGE, AND HUMAN RESOURCES IN AN KNOWLEDGE, AND HUMAN RESOURCES IN AN INTEGRATED STRATEGY TO TACKLE THE INTEGRATED STRATEGY TO TACKLE THE PROBLEMS AND POTENTIAL OF THE CITIES IN PROBLEMS AND POTENTIAL OF THE CITIES IN THE ECONOMIC, SOCIAL, AND PHYSICAL THE ECONOMIC, SOCIAL, AND PHYSICAL DOMAINS. DOMAINS.

THE GOAL IS THE "COMPLETE CITY", WHERE THE GOAL IS THE "COMPLETE CITY", WHERE ANYONE CAN FEEL AT HOME: AN ANYONE CAN FEEL AT HOME: AN ECONOMICALLY VIBRANT CITY, WITH FULL ECONOMICALLY VIBRANT CITY, WITH FULL EMPLOYMENT; A GOOD CITY TO LIVE IN, WITH EMPLOYMENT; A GOOD CITY TO LIVE IN, WITH SAFE STREETS AND PLEASANT SAFE STREETS AND PLEASANT NEIGHBOURHOODS; AN INCLUSIVE CITY, NEIGHBOURHOODS; AN INCLUSIVE CITY, WHERE NO ONE GETS LEFT BEHIND.WHERE NO ONE GETS LEFT BEHIND.

Page 6: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR ICT SERVICES FOR CITIZENSCITIZENS

• IN A PLANNING, PROGRAMMING AND BUDGETING IN A PLANNING, PROGRAMMING AND BUDGETING SCHEME THE CITY COUNCIL DETERMINATES THE SCHEME THE CITY COUNCIL DETERMINATES THE GOALS FOR THE EXECUTIVE POWER. GOALS FOR THE EXECUTIVE POWER.

• THE LOCAL GOVERNMENT, THE MUNICIPALITY, HAS THE LOCAL GOVERNMENT, THE MUNICIPALITY, HAS REAL POWER. THE CITY COUNCIL, ELECTED EVERY REAL POWER. THE CITY COUNCIL, ELECTED EVERY 4 YEARS, HAS THE ‘RIGHT OF BUDGET”. 4 YEARS, HAS THE ‘RIGHT OF BUDGET”.

• IMPORTANT IS THE ROLE OF THE CITIZEN. HE OR IMPORTANT IS THE ROLE OF THE CITIZEN. HE OR SHE WANTS TO BE INVOLVED. KEYWORD IS SHE WANTS TO BE INVOLVED. KEYWORD IS PARTICIPATION IN LOCAL GOVERNMENTAL AFFAIRS.PARTICIPATION IN LOCAL GOVERNMENTAL AFFAIRS.

Page 7: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

THE CITIZEN IS KNOWN IN 3 ROLES:THE CITIZEN IS KNOWN IN 3 ROLES: THE CITIZEN AS THE OLD FRENCH THE CITIZEN AS THE OLD FRENCH

DEFINITION OF CITOYENDEFINITION OF CITOYEN THE CITIZEN AS A CLIENT OF THE CITIZEN AS A CLIENT OF

PRODUCTS OF THE CITYPRODUCTS OF THE CITY THE CITIZEN WHICH HAS TO BE THE CITIZEN WHICH HAS TO BE

CORRECTED FOR MISBEHAVIOUR CORRECTED FOR MISBEHAVIOUR

Page 8: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR ICT SERVICES FOR CITIZENSCITIZENS

THE CITIZEN AS THE OLD FRENCH THE CITIZEN AS THE OLD FRENCH DEFINITION OF CITOYEN: HE/SHE DEFINITION OF CITOYEN: HE/SHE WANTS TO BE INVOLVED IN WANTS TO BE INVOLVED IN LOCAL POLICYLOCAL POLICY

THE ROLE OF THE CITOYEN IS THE ROLE OF THE CITOYEN IS MIGHTY IMPORTANT FROM THE MIGHTY IMPORTANT FROM THE POINT OF VIEW OF DEMOCRACYPOINT OF VIEW OF DEMOCRACY

Page 9: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

HOW DO WE MANAGE TO GET HOW DO WE MANAGE TO GET PEOPLE INVOLVED IN LOCAL PEOPLE INVOLVED IN LOCAL AFFAIRS, IN TERMS OF AFFAIRS, IN TERMS OF PARTICIPATIONS?PARTICIPATIONS?

HOW DO WE ARRANGE HOW DO WE ARRANGE INFLUENCE ON LOCAL POLITICS, INFLUENCE ON LOCAL POLITICS, APART FROM ELECTIONS?APART FROM ELECTIONS?

Page 10: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

THE NEXT SLIDE IS SHOWING A THE NEXT SLIDE IS SHOWING A PRINTSCREEN OF THE WEBSITE OF PRINTSCREEN OF THE WEBSITE OF MY MUNICIPALITY GOIRLEMY MUNICIPALITY GOIRLE

IT IS ABOUT A FORUM IN WHICH IT IS ABOUT A FORUM IN WHICH CITOYENS GIVE THEIR OPINION CITOYENS GIVE THEIR OPINION ABOUT THE INFRASTRUCTURE OF A ABOUT THE INFRASTRUCTURE OF A NEW SQUARE IN THE CENTRE OF THE NEW SQUARE IN THE CENTRE OF THE CITYCITY

Page 11: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

Page 12: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

THE FOLLOWING SLIDE SHOWS AN THE FOLLOWING SLIDE SHOWS AN EXAMPLE OF THE WEBSITE OF THE EXAMPLE OF THE WEBSITE OF THE CITY LEUVEN IN BELGIUMCITY LEUVEN IN BELGIUM

HERE IS THE FOCUS POINT AN OPEN HERE IS THE FOCUS POINT AN OPEN FORUM ON THE WEB WHERE FORUM ON THE WEB WHERE CITIZENS CAN EXCHANGE OPINIONSCITIZENS CAN EXCHANGE OPINIONS

THE WWW IS AN IMPORTANT HELP THE WWW IS AN IMPORTANT HELP FOR A DYNAMIC DEMOCRATIC FOR A DYNAMIC DEMOCRATIC PROCESPROCES

Page 13: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

Page 14: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

THE NEXT SLIDES SHOW SOME THE NEXT SLIDES SHOW SOME EXAMPLE OF PRODUCTS OF THE EXAMPLE OF PRODUCTS OF THE MUNICIPALITYMUNICIPALITY

THE CITIZEN IS A CLIENT OF THE THE CITIZEN IS A CLIENT OF THE MUNICIPALITYMUNICIPALITY

THERE ARE A LOT OF PRODUCTSTHERE ARE A LOT OF PRODUCTS IT IS THE TASK OF THE CIVIL IT IS THE TASK OF THE CIVIL

SERVANTS TO DELIVER THE BEST SERVANTS TO DELIVER THE BEST SERV ICESERV ICE

Page 15: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

Page 16: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

Page 17: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

THE CITIZIN HAS THE CITIZIN HAS ALSO A ROLE IN ALSO A ROLE IN LAW ABBIDING LAW ABBIDING (FOLLOW TO THE (FOLLOW TO THE RULES)RULES)

LAW LAW ENFORCEMENT IN ENFORCEMENT IN PRACTICEPRACTICE

MAKING UP A MAKING UP A DECLARATION AT DECLARATION AT THE E-POLICETHE E-POLICE

Page 18: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ICT SERVICES FOR CITIZENSICT SERVICES FOR CITIZENS

Page 19: ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

ROSAS ROSAS CONSULTANCY CONSULTANCY & MANAGEMENT& MANAGEMENT

JAN LOONEN, DIRECTORJAN LOONEN, DIRECTOR

THANK YOU FOR YOUR THANK YOU FOR YOUR ATTENTIONATTENTION