room making

Room Make up Procedure

www.gajananshirke.com

A typical used room may look like this.


Supplies/tools needed: room boys cart equipped with amenities and supplies

• Activate doorbell or knock gently (30 sec. intervals between knocks)

• “May I make up a room now?”

Place cart in front of the room and knock

• Empty them into the trash bag of the cart.

• Wash with soap, clean and wipe dry.

Empty all trash cans/baskets

Wash and wipe dry drinking glasses. Refill thermo jug

Replenish soiled linen

• Follow standard procedures for bed make up.

Make up the bed

Clean /vacuum the floor

Dust furniture & fixtures, polish the mirror

Replenish other guestroom supplies

Make the bathroom

Check overall condition of the room


Making up a Bed • Bed pad placed on top of the mattress, center and smooth flat . Secure and tuck on the corner.

Lay down the bed pad on the bed

• Place evenly and on top of the bed pad with the center down;

• tuck in the sheet under the mattress at the head and foot of the bed.

• Miter all corners then tuck in the undersides of the sheet

Lay down the first sheet

• This is not only beautiful to look at but is also designed for the guest convenience.

Lay down the second sheet

• This will make the bed appear neat and clean

Lay down the blanket

• For a more presentable appearance; to protect linen from dirt

Lay down the bed cover

Supplies Qty Placement

Bed pad 1 Mattress top

1st sheet 2 Top of the bed pad

2nd sheet 1 Top of 1st sheet

Blanket 1 Top of 2nd sheet

Bed

cover

1 Top of the finished

bed

Pillow

with slip

and case

1 for single bed

2 for double bed

Pillow is encased

with a slip


Make up of

CHECK OUT ROOMS1. Check for items left by

guests

2. Pull the curtains and blinds

3. Adjust aircon to desired

temperature

4. Remove soiled dishes used

during room service

5. Empty ashtrays and waste

baskets

6. Wash and wipe dry drinking

glasses

This job should be executed

immediately by the floor supervisor

and the assigned room boy once room is

vacated by the guest.

Materials needed:

room boys cart equipped with amenities

and supplies


Make up of

CHECK OUT ROOMS 7. Clean thermos jug and refill with

cold water

8. Strip the bed of soiled linen and

pillow cases and replace them

9. Make up the bed

10. Vacuum or shampoo the carpet

and upholstered furniture.

11. Dust all furniture

12. Polish mirror and all other

metaled furniture





Materials needed:


and supplies


Make up of

CHECK OUT ROOMS 13. Replenish all room supplies

14. Make up the bedroom

15. Fix the curtains

16. Check the overall condition of the

room, including installed

furniture and appliances

17. Close the door





Materials needed:


and supplies


When are rooms made up or serviced?

Daily

Unless guest refuses a room make up or

Has DND hanged on the door knob of the guest

room.

Whenever a room is vacated through check

outs

Make up request


Turndown Service Turndown service is a process by which the guest

room is made warm and inviting for the evening.

Turndown service is usually conducted between

6 and 9 PM.

A turndown attendant should be able to complete

40 turndowns in three hours.

Figure 11-9www.gajananshirke.com

Turndown Service Turndown service can include:

Closing of draperies

Soft music

Corner folding of bedspread away from pillow

An amenity presentation

Soft corner lights

A “room tidy” is conducted

Some hotels place a breakfast door hanger next to the amenity presentation

Figure 11-10www.gajananshirke.com

advice to other young aspiring executive

housekeepers and professionals:

set one goal at a time. If you set too many, you’ll get discouraged. So set one and follow it through.

always ask questions.

listen. It’s the most effective way to gain intelligence.

keep your eyes open to opportunities.

work hard.

defy adversity and negativity.

never set yourself above your coworkers.

remember that age is only a number.

always ask for additional responsibilities, when you can handle it.


room making

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