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About the CustomerAbout the Customer

Rolls-Royce North America is an engineering company focused on world-class power and propulsion systems. Organized into five customer-facing businesses—civil aerospace, defense aerospace, power systems, marine, and nuclear—Rolls-Royce North America employs nearly 6,800 employees with operations in 27 states and six Canadian provinces.

Rolls-Royce lacked single-point access for its mobility program, visibility into asset inventory and usage data, and processes for handling mobility activity requests. All employees were provided BlackBerry devices with both domestic and international wireless carrier features— whether they traveled outside the U.S. or not. The average cost per device was $110 per month.

Labor costs to manage Rolls-Royce’s program were also high. With no software to normalize carrier data, program managers had to export monthly carrier reports, parse the data into a single format, and send expense reports to the finance team once invoices were received. The finance team would then allocate those charges across various departments as required. Allocating expenses to the correct cost centers was a costly, time-intensive, and manual task.

Rolls-Royce’s European help desk was at least a five-hour time difference away. The previous help desk vendor’s Service-Level Agreement (SLA) was 48 hours. From the time an end user initiated a troubleshooting session via email, phone call, or website form submission, the vendor had 48 hours to respond to the end user and begin troubleshooting. This often led to end users going days without access to an operable mobile asset—costing the company both time and money.

Challenges

SolutionsSolutions

Rolls-Royce selected Tangoe’s mobile application to address its financial and help desk challenges. Rolls-Royce chose to partner with Tangoe because of its best-in-class software, projected savings, and white glove help desk. Tangoe offered a centralized platform to manage all mobile assets, expenses, and programs. With just a few clicks, they could manipulate mobility program data to find the exact information they need.

Lacked mobility program access, inventory visibility, and activity request process handling.

Needed to lower device and labor costs.

Wanted to improve customer service response time.

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Challenges01

Tangoe implemented its mobile application software.

Tangoe empowered employees to initiate their own mobile asset activities.

Rolls-Royce has complete visibility and control of its devices and program data.

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Solutions02

750,000+ savings in the first year.

Average cost per device each month has dropped 45% from $110 to to $60.50

Around $425,000 is saved each year in international data plan costs.

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Results03

Mobile.

Rolls-Royce Rolls into Major Savings with Tangoe’s Managed Mobility ServicesWith high mobility program costs looming, Rolls-Royce North America partnered with Tangoe® to figure out ways to successfully cut costs and found the best solution to meet their needs and more.

I N D U ST RY: E N G I N E E R I N G | O R G A N I Z AT I O N : R O L L S - R OYC E N O R T H A M E R I C A

C A S E ST U DY

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tangoe.com | 844.484.5041 | ©2020 Tangoe US, Inc.

The combination of Tangoe’s world-class software and help desk empowers Rolls-Royce’s employees to initiate mobile asset activities on their own. Whether it be a live chat, email, or help desk call, Tangoe resolves the issue on first contact, eliminating downtime.

After implementing Rolls-Royce now has complete visibility and control of its devices and program data. Program managers finally have confidence in their data. When it comes time to negotiate new contracts with wireless carriers, administrators can now leverage data and produce reports to fit analysis needs.

Tangoe also implemented its Robotic Process Automation (RPA) for the company's international and domestic travelers. The Tangoe "Bots" process travel requests, check for Verizon TravelPass or IDP coverage if traveling abroad, and toggle to a hotspot-capable plan for those traveling domestically. This solution also adds a security level because Rolls-Royce employees don’t need to connect to public Wi-Fi.

ResultsResults

Once Tangoe’s software was implemented, custom reports were run, and shared data recommendations were made to reduce the number of employees with both domestic and international wireless carrier service that didn’t need or use it. Rolls-Royce removed international features from all assets, and Tangoe integrated with the company’s travel booking database. When an employee books international travel, an activity is created in the Tangoe software to add relevant international features for those travel dates.

This program change saved Rolls-Royce more than $750,000 in 2016. Today, the average cost per device per month has dropped 45% from $110 to $60.50. Overall, Tangoe’s mobile application saved Rolls-Royce a minimum of 12 percent month over month, reducing mobility program spend by nearly 40%. The RPA system for travelers has saved Rolls-Royce approximately $425,000 per year in overages and roaming charges on its international data plan costs alone.

“I was a little suspicious when Tangoe’s Solutions Architect said he was going to save me 12 – 17 percent month over month," explained the Rolls-Royce Mobility Program Manager. "In fact, I gave him ‘the skeptical squint.’ I told him if he could save me 12 percent a quarter, I’d still be all in. That was three years ago, and he’s delivered on his promise. I’m a Tangoe believer now!”

Manual data normalization and reconciliation tasks that used to take employees weeks to accomplish are now automated with Tangoe’s software. Each month, Tangoe balances Rolls-Royce’s carrier invoices to zero, meaning every line item is accounted for and charged to a specific cost center within the organization. Billing is accurate and discrepancies are handled quickly. Both Rolls-Royce IT and finance team members are now able to focus on other, more strategic initiatives that drive revenue.

Rolls-Royce’s employees have an easy-to-use application where they can login and see all data related to their lines of service or, if they are a manager, their team’s lines of service. End users have commented to program managers that Tangoe’s software is so intuitive they didn’t even need instructions on how to order a new asset during a recent program migration. Program managers appreciate that the same console can be seen whether in the U.S. or Canada, providing the same great user experience.

"When our wireless carrier contracts are up and it’s time to release another RFP, we have confidence in our data and know that we can negotiate the best possible terms for Rolls-Royce,” said the Rolls-Royce Mobility Program Manager.

“When our wireless carrier contracts are up and it’s time to release another RFP, we have confidence in our data and know that we can negotiate the best possible terms for Rolls-Royce.”

ROLLS-ROYCE MOBILITY PROGRAM MANAGER

C A S E ST U DY

Tangoe helps nearly half of the Fortune 500 work smarter, save money and be confident by simplifying complex technology processes through automation. The Tangoe Platform is one complete solution that helps customers place technology orders, pay invoices, track inventory and find cost savings for telecom, mobile and cloud – including IoT and 5G. Tangoe manages more than $40 billion in technology expenses across 10 million global technology assets and $2 billion in managed payments. Tangoe is backed by 20 years of industry experience and more than 1,400 technology, product, and service delivery experts who monitor, manage, dispute, and report on the day-to-day operations behind customers’ telecom, mobile, and cloud environments. With Tangoe customers have everything needed to confidently manage assets, roll out new programs, and improve the bottom line. To learn more about Tangoe, visit tangoe.com, or visit Tangoe on Twitter, LinkedIn, and Instagram.

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