Heads of Department- the term

HOD applies to appointed

post-holders who have

responsibility for either a

department or work area. The

prime role of HOD is to provide

strong Operational leadership.

Planning

Motivating

Monitoring

Organising

Coordinating

communicating

Determining what is to be done

and taking the necessary steps to

accomplish it. This also entails

predicting problems and making

the appropriate recommendations

or strategies to nullify such

impediments.

More organized operations which may

result in better department management

Able to monitor and identify problems

and corrective measures;

Initiates a more focused instructor which

can result in increased productivity and

efficiency;

Facilitates effective learning;

Communicates the goals and objectives of

the department.

Results in lower productivity and

inefficiency by both Managers

and staff members;

Disruptive operations which

implies more management;

Unequipped managers;

Failure to plan

Bringing together all the resources in such a

way that the goals of the department can be

met.

Monitor the use of supplies and

materials;

Assist in the delegating of

Managers and Staff Members;

Manage finances;

Setting procedures to assist in

accomplishing tasks.

Results in misuse/mis

management of finances;

Unequipped with resources

(materials, furniture, etc.)

Lack of trainer/human resources

in the department.

A process where by co-workers

are encouraged/influenced to

take the right actions to

complete tasks and jobs.

Increases Manager performance,

Foster better relationships amongst staff;

Eases communication process.

• Lack of communication which

may result in low productivity.

Involves establishing and

implementing work performance

standards and measuring such

standards by matching them

with the established standards.

Increases staff collaboration which

can promote creative thinking and

better results of the department;

Identifying corrective measures to

problems within the department;

Organize training/retraining

sessions.

May result in poor performance of the

department and discrepancies among

workers.

Poor management of workers and low

standard of work.

Failure to Coordinate

Transmitting information and ideas to

workers.

Benefits of Communicating

Reduce confusion among workers;

Ensure clarity of objectives and goals of the

department;

Increases efficiency and productivity within

the department;

Foster better relationships among staff

Failure to Communicate

Confusion within the department;

Poor management of staff which can lead to

low productivity among staff;

May lead to demotivation of workers.

Influencing or guiding the work

processes and motivating

workers to get the various tasks

completed in an effort to

achieve the goals of the

department.

Improve operational processes;

Helps to identify strengths and

weaknesses of the

department, Managers and staff;

Ensure strategic Operations is

executed;

Ensure that goals are met (SLAs are

in order, etc)

Results in low performances of

the department;

Reoccurrences of problems

within the department;

Ineffective training executed

which results in poor results of

staff.

Failure to Monitor

Assessing work performances to

determine how well the tasks

have been carried out and what

steps to take to improve future

performance.