role of security services at mcmaster university

Role of Security Services

at McMaster University

Mission StatementGoal:Goal: To Make McMaster University a To Make McMaster University a

Safe Place to Work, Live and LearnSafe Place to Work, Live and LearnMcMaster Security’s primary responsibility is the

protection of persons and property within the McMaster Community. This is completed through prevention programs, law enforcement, and safety audits to achieve a secure environment. It is only through the collective efforts of the community and

Security Services that the mission will be accomplished.

• On Campus Security/Police Service

• Sworn Peace Officers under the Police Act

• Investigate, make arrests and lay charges

What is McMaster Security?

What is a Peace Officer?

““An officer of the An officer of the law”law”– Same as a Police Same as a Police

Officer, with some Officer, with some restrictionsrestrictions

– At McMaster, At McMaster, restricted to restricted to properties of properties of McMaster UniversityMcMaster University

Who is McMaster Security?

A staff of 31:A staff of 31:– 4 Switchboard operators/monitors (part-time)4 Switchboard operators/monitors (part-time)– 1 Dispatcher/operator (on-call)1 Dispatcher/operator (on-call)– 4 Dispatchers4 Dispatchers– 13 Special Constables (1 vacant)13 Special Constables (1 vacant)– 1 Investigator (currently vacant)1 Investigator (currently vacant)– 4 Duty Sergeants4 Duty Sergeants– 1 Sergeant Crime Prevention1 Sergeant Crime Prevention– 1 Technology Administrator1 Technology Administrator– 1 Supervisor Administrative Support1 Supervisor Administrative Support– 1 Operations Manager1 Operations Manager

Security ServicesS w itch b o a rd O pe ra tor

C a m e ra M o n ito rP a rt-tim e

S w itch b o a rd O pe ra torC a m e ra M o n ito r

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P a rt-tim e


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O N C A LLD IS P A T C H E R /M O N IT O R

T E C H N O L O G Y A D M IN IS T R A T O R

D IS P A T C H E RA S H IF T

D IS P A T C H E RB S H IF T

D IS P A T C H E RC S H IF T

D IS P A T C H E RD S H IF T

S U P E R V IS O RA D M IN IS T R A T IV E S U P P O R T

S E R G E A N TC rim e P re ve n tion

C o m m u n ityR e la t io ns

S p e cia l C o n sta b le



D U T Y S E R G E A N TA S h ift




D U T Y S E R G E A N TB S h ift




D U T Y S E R G E A N TC S h ift




D U T Y S E R G E A N TD S h ift

IN V E S T IG A T O RV A C A N T

S P E C IA L D U T IE SC O N S T A B LE

O P E R A T IO N S M A N A G E R

S w itch b o a rd O pe ra to rC a m e ra M o n ito r

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P a rt-t im e


P a rt-t im e


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O n C a llD isp a tch e r/M o n ito r

T E C H N O L O G Y A D M IN IS T R A T O R

D IS P A T C H E RA S H IF T

D IS P A T C H E RB S H IF T

D IS P A T C H E RC S H IF T

D IS P A T C H E RD S H IF T

O n C a llD isp a tc h er

S U P E R V IS O RA D M IN IS T R A T IV E S U P P O R T

S e rge a n t C rim e P re ven tio nC o m m u n ity R e la t io n s




D U T Y S E R G E A N TA S h ift




D U T Y S E R G E A N TB S h ift




D U T Y S E R G E A N TC S h ift




D U T Y S E R G E A N TD S h ift

IN V E S T IG A T O RV A C A N T

S P E C IA L D U T IE SC O N S T A B LE

O P E R A T IO N S M A N A G E R

How to Contact McMaster Security

Dial 905.525.9410 ext 24281Dial 905.525.9410 ext 24281 Dial 905.522.4135Dial 905.522.4135 All pay phones on campus have a All pay phones on campus have a

“Security Button” for no charge dial“Security Button” for no charge dial Dial 88 from any University phoneDial 88 from any University phone Elevators are equipped with phonesElevators are equipped with phones Red Emergency Phones - 32 on Red Emergency Phones - 32 on

campuscampus In residences, push “Emergency” In residences, push “Emergency”

button on phonebutton on phone

Laws we uphold on Campus

Liquor License Act of Liquor License Act of OntarioOntario

Trespass to Property Trespass to Property ActAct

Criminal Code of Criminal Code of CanadaCanada

University RegulationsUniversity Regulations Municipal By-lawsMunicipal By-laws

What Else Does McMaster Security Do?

Have a presence on campus 24 hours Have a presence on campus 24 hours a day, 7 days a weeka day, 7 days a week

Monitor all campus fire, safety and Monitor all campus fire, safety and intrusion alarmsintrusion alarms

Monitor campus surveillance camerasMonitor campus surveillance cameras Respond to and investigate ALL Respond to and investigate ALL

incidents and emergencies on incidents and emergencies on campuscampus

Enforce traffic regulations on campusEnforce traffic regulations on campus Install and monitor campus access Install and monitor campus access

card systemcard system Take active roles in campus Take active roles in campus

committees to be part of the planning committees to be part of the planning stages of future development to stages of future development to increase safety and securityincrease safety and security

Consult on security technology system Consult on security technology system to campus departmentsto campus departments

Conduct Safety and Security audits Conduct Safety and Security audits of the campus and departmentsof the campus and departments

Operate campus lost and foundOperate campus lost and found Provide medical transportationsProvide medical transportations Provide security escorts outside of Provide security escorts outside of

normal SWHAT hoursnormal SWHAT hours Provide safety and security Provide safety and security

seminarsseminars

How Does Security Patrol the Campus?

24 hours a day, 365 days a year

Awards Presidents Team Presidents Team

Award Winners Award Winners 20022002

Police Service Police Service Board, Partnership Board, Partnership Award 2003Award 2003

Daily Partners EOHSSEOHSS Physical PlantPhysical Plant Parking and Parking and

TransitTransit Student AffairsStudent Affairs ResidenceResidence Hamilton PoliceHamilton Police Hamilton FireHamilton Fire

Hospitality Hospitality ServicesServices

IAHSIAHS BookstoreBookstore Nuclear ReactorNuclear Reactor EFRTEFRT SWHATSWHAT

Daily Shift Allotment

S p e cia l C o n sta b le S p e cia l C o n sta b le S p e cia l C o n sta b le D is p a tch e r

D u ty S e rge a nt

A Day in the life… DAY SHIFTDAY SHIFT

– Dispatcher dailyDispatcher daily» Deactivates approximately 12 alarm systemsDeactivates approximately 12 alarm systems» Provides directions to visitors to campus over the phone Provides directions to visitors to campus over the phone

– many calls daily– many calls daily» Dispatches officers to all incidents on campusDispatches officers to all incidents on campus» Answers all calls in the security and emergency linesAnswers all calls in the security and emergency lines» Monitors all campus alarms and CCTV camerasMonitors all campus alarms and CCTV cameras» Dispatches and monitors Parking radio communicationDispatches and monitors Parking radio communication» Provides lost and found assistance to the communityProvides lost and found assistance to the community» Monitors and dispatches EFRT Monitors and dispatches EFRT » Assists in the testing of fire alarmsAssists in the testing of fire alarms» Tracks all alarm and fire systems under daily Tracks all alarm and fire systems under daily

maintenancemaintenance

A Day in the life… Day ShiftDay Shift

– OfficersOfficers»7:30 – shift briefing7:30 – shift briefing»8:42 – Fire Alarm – University Hall8:42 – Fire Alarm – University Hall»9:15 - projector Alarm9:15 - projector Alarm»10:00 – projector Alarm10:00 – projector Alarm»10:30 – investigate attempt computer hacking10:30 – investigate attempt computer hacking»11:30 – investigate threatening email received 11:30 – investigate threatening email received

by staffby staff»Proactive presence in IAHSProactive presence in IAHS

»12:00 – towed a vehicle for parking services12:00 – towed a vehicle for parking services»12:15 – responded to a suspicious person call12:15 – responded to a suspicious person call»1:30 – investigated an accident in Zone 61:30 – investigated an accident in Zone 6»1:45 – office alarm1:45 – office alarm»1:50 - picked up lost and found wallet and 1:50 - picked up lost and found wallet and

returned to ownerreturned to owner»2:00 – picked up lost and found 2:00 – picked up lost and found »2:45 - investigated and found the owner of found 2:45 - investigated and found the owner of found

computer propertycomputer property»3:00 – alarm response3:00 – alarm response»4:00 - took a stolen I.D. report4:00 - took a stolen I.D. report

»4:30 - assisted in removing a locked bicycle4:30 - assisted in removing a locked bicycle»5:00 – assisted with a water leak in a lab5:00 – assisted with a water leak in a lab»5:15 – provide access to an office for a 5:15 – provide access to an office for a

person who locked keys insideperson who locked keys inside»5:30 – alarm response5:30 – alarm response»6:45 – alarm response6:45 – alarm response»7:15 - debriefed shift and briefed night shift7:15 - debriefed shift and briefed night shift»Throughout the day, completed incident Throughout the day, completed incident

reportsreports»Completed proactive patrols of campus Completed proactive patrols of campus

buildings and groundsbuildings and grounds

A Day in the Life… Night ShiftNight Shift

– Proactive patrols of the campusProactive patrols of the campus» Ensuring building and areas have been Ensuring building and areas have been

lockedlocked– Disturbance at the barDisturbance at the bar

» Two persons arrested and will be charged Two persons arrested and will be charged with Causing and Disturbance (court with Causing and Disturbance (court paperwork prepared later)paperwork prepared later)

– Alarm responseAlarm response– Escorted a student to their car Escorted a student to their car

– Checked in with the bar staff to see how Checked in with the bar staff to see how things were goingthings were going

– Responded to a first aid call with EFRT, Responded to a first aid call with EFRT, student drank too muchstudent drank too much

– Checked on a staff member working lateChecked on a staff member working late– Assisted the residence student staff with Assisted the residence student staff with

an unwanted guest in residencean unwanted guest in residence– Found people smoking drugs in a Found people smoking drugs in a

car in zone 1car in zone 1

– Responded to a first aid call with EFRT Responded to a first aid call with EFRT person slipped, transported to the person slipped, transported to the hospitalhospital

– Had an officers presence when the bar Had an officers presence when the bar was closing for the nightwas closing for the night

– Found person drinking liquor outsideFound person drinking liquor outside»Given Provincial ticketGiven Provincial ticket

– Found person very drunk and disorderly Found person very drunk and disorderly »Arrested and taken to jailArrested and taken to jail

Reported Incidents

265 250

335267

140 169135 142

318 293 317265

0

200

400

JAN MAR MAY JULY SEPT NOV2004

What constitutes an incident?What constitutes an incident?• A criminal act• A incident that needs to be followed up• An incident that should be documented

What does not constitute a report?What does not constitute a report?• General assistances• Room lock-outs• Proactive events and patrols• Security and Money Escorts

Incident Report Averages

3653 reports filed in 20043653 reports filed in 2004– Average of Average of

» 305 incident reports a month305 incident reports a month» 10 incident reports a day10 incident reports a day

3561 reports filed in 20033561 reports filed in 2003– Average of Average of

» 297 a incident reports a month297 a incident reports a month» 8 incident reports a day8 incident reports a day

Yearly Reported Incidents

2734 2723

3757 3561 3653

0500

1000150020002500300035004000

2000 2001 2002 2003 2004

Major Incidents 2004 Sudden Death Sudden Death

InvestigationInvestigation Over $100,000.00 Over $100,000.00

from thefts and from thefts and break insbreak ins

Enhanced Enhanced security at security at Nuclear ReactorNuclear Reactor

Personal Services to meet your needs

Technology Technology AdministratorAdministrator

» Will visit and review Will visit and review your specific area your specific area for any security for any security technology systemstechnology systems

» Will obtain quotes Will obtain quotes and oversee the and oversee the installation of installation of technology systemstechnology systems

Sergeant Crime Sergeant Crime PreventionPrevention

» Will provide Will provide seminars to your seminars to your staff on a variety staff on a variety of topicsof topics

» Will conduct a Will conduct a complete security complete security audit of your areaaudit of your area

www.mcmaster.ca/security

Info about our departmentInfo about our department Weekly crime beat updates Weekly crime beat updates Animated crime beatsAnimated crime beats Contact names and numbersContact names and numbers Seminars on lineSeminars on line

Questions???

role of security services at mcmaster university

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