PRESENTATION ON ROLE OF BUSINESS COMMUNICATION IN BUSINESS IN BANGLADESH (TOURISM)By

Tahrim AzadID: B1304088Section: BBatch: BBA-4

INTRODUCTION

Business communication - the sharing of information between people within an organization that is performed for the commercial benefit of an organization; relays information within a business; or functions as an official statement from a company.

To Complete Managerial Functions

To Complete HRM

To Complete Marketing Functions

OBJECTIVES

• To combine the supply chain management with communication

•  To explain about the global communication

•  To explain that international to local, all form of business needs communication

•  The role of communication for the Human Resource Management

•  The role of communication for the marketing sector

•  The role of communication for the management sector

ROLE OF COMMUNICATION IN BUSINESS

• Communication in personal life

• Communication in social life

• Communication in the state affairs

• Communication in business

• Communication in management

• Communication in industrial relations

• Communication in international affairs

• Communication in religion

ROLE OF COMMUNICATION IN TOURISM BUSINESS OF BD

• Relationship Building

• Employee Engagement

• Employee Recognition

• Employee Coaching

WHAT TO SAY TO A TOURIST

• It is important that participants recognize that tourists have different backgrounds and different expectations from locals. Some of these expectations may not be realistic. It is also important to recognize that locals also have expectations, and that these expectations, too, must be realistic. One of the best means of overcoming differences is to find common ground.

Identify Tourist ExpectationsKnow What To Talk About With TouristsIdentify The Host Community Expectations

HOW TO MAKE A TOURIST FEEL WELCOME

Hospitality is more than just knowing the right things to say. It involves making tourists feel welcome by developing and using appropriate

•Skills

•Knowledge

•Attitudes

HOW TO MAKE A TOURIST FEEL WELCOME (CONTINUED)

Identify Aspects Of Quality Service Explain Why It Is Important To Warmly Greet Tourists Demonstrate How To Greet Tourists Demonstrate Good Hygiene And Personal Presentation And Grooming

PROBLEM SOLVING IN TOURISM WITH BUSINESS

COMMUNICATION• Dealing with tourists is not always easy. Sometimes they may not understand

you or you might not understand them, and you both might feel embarrassed.

• Sometimes they might end up doing the wrong thing because they do not know any better, or they might just be a difficult person. This module will help participants use communication skills, within a six step process, to solve problems between hosts and tourists. The process of problem-solving is sometimes difficult and complicated, and it is better done as a group than individually. Group problem solving in this module is similar to what happens in real life situations, where the solutions reached by a group are usually better than those reached by an individual. If the participant is studying this module without the help of a tutor, they should be advised to discuss the problem and its solutions with friends and family rather than try and solve it alone.

FINDINGS

• Providing regular, on-going opportunities for employees to provide feedback to management.

• Making the goals and actions of the organization and senior leadership clear to workers by communicating key activities, issues and developments to employees and developing policies that facilitate transparency and openness.

• Communication information about the outcomes and success of specific psychologically healthy workplace practices to all members of the organization.

RECOMMENDATION

• Maintaining good relation with tourists• Language communication• Achieve proficiency in oral communication• Achieve Presenting skills• Understanding tourists behavior

CONCLUSION

• Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark.

 

• Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.

• Communication also helps in socializing. In today’s life the only presence of another individual fosters communication. It is also said that one cannot survive without communication.

THANK YOU