robyn smith. jordan landing, west jordan business started 1974 by susie hyman and her brothers,...
TRANSCRIPT
• Business started 1974 by Susie Hyman and her brothers, Howard, Stephen and David
• 90 Stores throughout Utah, California, Nevada and Arizona
• Specifically geared to lower to middle income family shopping
• Very low overhead – no fancy stores – minimal services
Employee: Alexa - female 23 y.o.
Job Title: Sales Rep
Description of Job: “Taking care of customers first and then showing them the clothes and other fun things we have in the store. I unpack new shipments, move racks of clothes around, put together new displays to show off ways to put things in our store together to look great. I love my job.”
• No special schooling, all training done at the store they will work at. Trained by Store Manager or Division Manager
Job Preparation - Training
Tools, materials, equipment
• Cash register, ladders, box cutters, wall hooks, clothes hangers, pricing machines, cleaning equipment/supplies (mop, bucket), phone, price scanner, credit card machine
Space Demands of Job• Stores are quite crowded to maximize the space to show product.
• Stained concrete floors• Product is displayed on
racks, walls and in windows with bright fluorescent light
• Smaller products are in bins and on rotating displays
• Rack tops at eye level
Social Demands of Job
• Most Important Part of JOB
• Every customer is personally greeted upon entrance
• Assist customer to find full outfits
• Ability to tell customers about special upcoming sales events
Safety & Security
• Always at least two employees working at a time
• Sometimes hard to get between racks when clearance racks added to floor
• Climb ladders to stock wall displays
• Work with box cutters to open new shipments
• Standing entire shift
Motor Skills Required
• Ability to manipulate small items e.g. jewelry (FM Skills)
• Ability to raise arms above head to stock wall space (AROM)
• Ability to open boxes and unpack inner shipment items (FM Skill)
• Ability to move between floor racks safely (Good Proprioception)
• Ability to stand for extended periods, bend and lift items up to 35 pounds (Strength , endurance)
Process Skills Needed
• Ability to match items in a fashionable manner for display and customer assistance (Visual color acuity)
• Ability to determine if cash register is ringing up correct item (recognize numbers and if price is reasonable)
• Ability to check packing slips against inventory in shipment (count and identify)
• Ability to process credit cards correctly (follow written instructions)
• Make proper change for cash purchases (math functions)
Communication Skills
• Ability to hear door buzzer alert when new customer arrives and alert buzzer when customer enters fitting room (Hearing WNL with or w/o adaptation)
• Ability to speak to customers (Language and pronunciation WNL)
• Ability to speak on phone to call in customers (Hearing)
• Ability to read information on sales bulletins, coupons, cash register output and price tags (Reading comp)
• Ability to communicate with a smile that they are there to serve the customer (Facial expression of mood)
Required Body Structures and Functions
• Back and UE strength - good• UE mobility – good to fair• Balance – good to fair• Flexibility and LE strength – good• Visual Acuity – good• Verbal Communication skills – Max• Hearing – good• Ambulation – good• GM & FM skill – good to fair
Accommodations – Wheelchair (paraplegia, min. hemiplegia)
• Remove 3 racks to give full w/c access on floor
• W/c accessible fitting room currently• Division of duties to maximize strengths –
high stocking, unpacking deliveries• Swing free hinges to store room door• Entrance already ADA• Lowered Register station for w/c customer
use – used for employee • Quad individuals would not be able to
sufficiently perform job duties
Accommodations – Hearing/Visual Impairment
• Due to the high amount of customer interaction a severely hearing impaired individual (with hearing unable to be corrected with hearing aids) would have a difficult time working this job to the satisfaction of the management
• Visual Impairment would also be a challenge although a part time person could be assigned to work exclusively at the register
• UNHAPPILY - NOT REALLY AN OPTION EVEN WITH ACCOMMODATIONS
Accommodations – Poor balance, FM Skills, Memory
• Each of these could be accommodated by utilizing safety measures and adaptive equipment such as Universal cuffs to handle smaller items
• Limited specific memory could be accommodated with written instructions for processes such as credit card processing
Conclusions
• Wheelchair use and limited UE disabilities could be accommodated
• Other disabilities could be accommodated but only with a change of company policy or greater latitude in job differentiation
REALISTICALLY? . . .
• Anyone that is not completely able-bodied would most likely not be working at this business.
How do we as OTAs change how the world views disabilities?
Education . . . One person at a time.
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