robot industry webinar: centralization
TRANSCRIPT
Simple Management for Centralized IT EnvironmentsYour management assumes you do this!
Simple Management for Centralized IT Environments 2
Tom HuntingtonVice President of Technical
Services
Broadcasting live from Eden Prairie in Minnesota, USA
Simple Management for Centralized IT Environments
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Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
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The Benefits of Centralization
• Single console
• Single escalation point
• Assignment of events – ownership
• Management by exception
• Automation from a central console
• No need to be an expert
• Integration with other components
- Monitoring
- Problem tickets
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The Goal Is Centralization of Events and Propagation of New Rules
Centralized User Interface
Node(Sydney)
Node(Minneapolis)
Node(Melbourne)
Node(Georgia)
Node(London)
Escalation withemail / SNMP / text
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Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
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Mobility for Monitoring
• Your team wants and needs mobility:– A pulse from anywhere– Access from iPads, Galaxy, iPhone, Android– Managers want read-only
• Benefits– Modernization– Flexibility to be anywhere with WiFi or cell
coverage
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Mobile Access for Performance
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Mobile Access for Events
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Mobile Access for Job Schedule
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Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
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Monitoring and Management by Exception
• Too much noise• Not enough time• Timing is everything– Little events become big events if left
alone• Rules are needed to extract hidden but
important events
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Filtering Rules for Performance Exceptions
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Filtering Rules for System Event Exceptions
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Filtering Rules for Schedule Exceptions
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Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
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Intelligent Escalation Procedures
• You need options:– Email– Text message– SNMP
• You need to support an on-call list• You need filtering rules:– Time– Application– User
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Escalation at the Source to Local Team
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Notification to On-Call Team
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Escalation from A Central Console
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Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
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Importance of Automation
• A team member needs to own it• It has to happen as much as possible at the
source of the issue• More automation equals less interruptions and
surprises• Needs to be administered from a central interface
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Rules to Automate Manual Operator Functions
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Central Interface for Administration
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Demonstration of Mobile Interface
• Robot NETWORK Web User Interface– Performance– Events
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In Summary
• Centralization is the only option today
• Mobility is required in today’s work force
• Monitoring by exception is the only option
• Your local and on-call teams require intelligent escalation
• Automation is different than just monitoring
Website: www.helpsystems.com
Telephone: 800-328-1000 sales+1 952-933-0609 support
Presenter: [email protected]
Contact Information
Thank you for joining us today!
Tom HuntingtonVice President of Technical Services