robbins fom8 dynppt01
DESCRIPTION
ManagementTRANSCRIPT
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1Chapter
ManagersandManagement
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Learning Outcomes
• Tell who managers are and where they work.• Define management.• Describe what managers do.• Explain why it’s important to study
management.• Describe the factors that are reshaping and
redefining management.
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Managers & Management
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Levels of Management
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Management
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Efficiency and Effectiveness
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What Managers Do
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Management Functions
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Mintzberg’s Managerial Roles
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Managers Influence Action
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Skills Managers Need
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Managers’ Jobs Differ
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Organization Size and Location
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Management Study
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Redefining Management
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Customer Service is Key
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Innovation
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History of Management
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Classical Approaches
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General Administrative Theory
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Behavioral Approaches
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The Hawthorne Studies
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Quantitative Approaches
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Contemporary Approaches
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