rn s prs o r or l r ornon ro pro n....management, lean six sigma and quality » networking...

february

21-24 OrlandO

sponsors

On-site BrOchure

Learn best practices to better your heaLthcare organization through improved efficiency.

CONFERENCE 2014

2014

2 | www.shsconference.org© 2014 Parallon Business Solutions, LLC. All rights reserved.

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health systems process improvement conference 2014 | 3

Karl KraebberIndiana University HospitalChair

welcome

Welcome to Orlando, Fla., where the Society for Health Systems is proud to present the 2014 Healthcare Systems Process Improvement Conference. As a healthcare professional, you know that health systems must focus on process improvement to ensure better quality, productivity, and efficiency. Be inspired and challenged to improve your facilities during three keynote presentations and share best practices in dozens of sessions with peers from around the country. Highlights for this year’s conference include:

» Ten tracks of sessions covering topics like patient flow, IT, change management, lean Six Sigma and quality

» Networking receptions, lunches and dinners

» Keynote speakers R. Alan Gleghorn, CEO of Christie Clinic; Darryl Greene, former executive director of continuous improvement at Cleveland Clinic; and Karen Martin, president of The Karen Martin Group Inc.

» Four pre-conference workshops

» Expanded poster sessions to learn the latest applications and improvement methodologies from even more organizations

» Student activities and competitions, including a case study competition

» Exhibits from top healthcare service providers and health systems academic programs

We’re glad you joined us to learn the latest in operational and quality improvement tools, methods and concepts, and industry best practices. We are sure you will return to work with countless ideas and solutions to address your most challenging issues!

4 | www.shsconference.org

R. AlAN GlEGHoRNCEO, Christie Clinic Friday, February 21 | 3:30 – 4:30 p.m.

R. Alan Gleghorn is a leader in the healthcare management industry with 30 years of progressive experience including direct patient care, national physician practice management, and senior administration at large healthcare-related companies. He is an expert in implementing lean healthcare and process improvement cultures and has led healthcare organizations through financial turnarounds, large building projects, technology system conversions, physician

compensation and governance changes. For 13 years, Gleghorn has led Christie Clinic, one of the largest physician-owned, multispecialty group medical practices in Illinois. He oversees all clinic operations, leading a team of 800 in an organization known for full participation, long-term vision and leadership by example. Gleghorn has previously served as a nurse’s aide, a U.S. Army medic, associate administrator of the Wichita Falls Clinic, administrator of Arlington Medical Associates, and director of operations at the physician practice management company, ProMedCo. Gleghorn has a bachelor’s degree in business administration with a major in economics from Midwestern State University and an MBA from the University of Illinois at Urbana-Champaign.

DARRyl GREENEExecutive Director of Continuous Improvement (former)Cleveland ClinicSaturday, February 22 | Noon – 1:15 p.m.

Darryl Greene is the former executive director of continuous improvement (CI) for the Cleveland Clinic. Greene was responsible for helping the Cleveland Clinic Health System improve its healthcare delivery system and increase value for its patients and caregivers by advancing the four continuous improvement strategies: reducing cost per encounter, creating a culture of

improvement, supporting innovative care delivery, and developing a world-class CI department. Greene has more than 28 years of experience in process improvement and performance management. He began his career at General Electric, where he held various leadership positions in manufacturing and engineering for 11 years. Other companies where Darryl has held a leadership role in process improvement include Maytag, Key Bank and, most recently, JP Morgan Chase. Greene holds a B.S. in chemical engineering from New Mexico State University and an M.S. in materials science engineering from Case Western Reserve University.

Be inspired and challenged to improve your own facilities by healthcare process improvement and quality leaders during keynote presentations at the conference.

Keynote speaKers


KAREN MARTINPresident, The Karen Martin Group Inc. Sunday, February 23 | 9 – 10 a.m.

Karen Martin has been designing, managing and improving healthcare operations for more than 20 years. As president of The Karen Martin Group Inc., she is a recognized thought leader in applying lean thinking and the psychology of change to office, service and knowledge work environments. She has worked with nearly every type of healthcare organization on a wide range of performance improvement projects that span the

clinical, administrative, financial, legal and regulatory spheres. Martin is the author of the Shingo prize-winning book, The Outstanding Organization, and co-author of Value Stream Mapping, Metrics-Based Process Mapping and The Kaizen Event Planner. She also teaches at the University of California, San Diego, is a guest blogger on The Lean Enterprise’s The Lean Post, and serves as an industry adviser to the University of San Diego’s Industrial and Systems Engineering program.

sponsors


FRIDAy, FEb. 21

7 a.m. – 5 p.m. Registration Desk Open Orange Ballroom Foyer

8 a.m. – Noon Pre-Conference Workshops

1 – 1:20 p.m. Welcome Florida Ballroom

1:30 – 3:20 p.m. Concurrent Sessions

3:30 – 4:30 p.m. Keynote Speaker - R. Alan Gleghorn, CEO, Christie Clinic Florida Ballroom

4:30 – 5 p.m. SHS Business Meeting Florida Ballroom

4:30 – 5 p.m. Student Networking Reception Florida Ballroom 5

5 – 6 p.m. Welcome Reception Exhibit Hall Orange Ballroom D

SATuRDAy, FEb. 22


7 – 8 a.m. Continental Breakfast Exhibit Hall Orange Ballroom D

8 – 10:50 a.m. Concurrent Sessions

11 a.m. -Noon Dedicated Exhibit TimePoster Session

Exhibit Hall Orange Ballroom D

Noon – 1:15 p.m. Keynote Presentation/Lunch - Darryl Greene, Former Executive Director of Continuous Improvement, Cleveland Clinic

Florida Ballroom


4:30 – 6 p.m. Networking ReceptionBook Signing

Exhibit HallOrange Ballroom D

schedule at-a-glance


FRIDAy, FEb. 21


8 a.m. – Noon Pre-Conference Workshops

1 – 1:20 p.m. Welcome Florida Ballroom


3:30 – 4:30 p.m. Keynote Speaker - R. Alan Gleghorn, CEO, Christie Clinic Florida Ballroom

4:30 – 5 p.m. SHS Business Meeting Florida Ballroom

4:30 – 5 p.m. Student Networking Reception Florida Ballroom 5

5 – 6 p.m. Welcome Reception Exhibit Hall Orange Ballroom D

SATuRDAy, FEb. 22


7 – 8 a.m. Continental Breakfast Exhibit Hall Orange Ballroom D


11 a.m. -Noon Dedicated Exhibit TimePoster Session

Exhibit Hall Orange Ballroom D

Noon – 1:15 p.m. Keynote Presentation/Lunch - Darryl Greene, Former Executive Director of Continuous Improvement, Cleveland Clinic

Florida Ballroom


4:30 – 6 p.m. Networking ReceptionBook Signing


FRIDAy, FEb. 21

Noon – 4 p.m. Exhibit installation and set-up

5 – 6 p.m. Welcome Reception (Dedicated exhibit time)

SATuRDAy, FEb. 22

7 a.m. – 6 p.m. Exhibit Show Floor Open

11 a.m. – Noon Dedicated Exhibit Time/Poster Session

4:30 – 6 p.m. Networking Reception – Poster Session in Exhibit Hall (dedicated exhibit time)

SuNDAy, FEb. 23

7:15 a.m. – Noon Exhibit Show Floor Open/Poster Session

IMPoRTANT – PlEASE READIt is preferable that your booth be staffed at all times, but not mandatory. It is mandatory that all booths be adequately staffed during dedicated exhibit time. Please be in your booth and ready to go at least 15 minutes prior to dedicated exhibit time. Exhibitors may NoT dismantle their booth prior to the official closing of the exhibit hall.

exhibit hall schedule

SuNDAy, FEb. 23


7:15 – 8 a.m. Continental Breakfast Exhibit Hall Orange Ballroom D


9 – 10 a.m. Keynote Presentation - Karen Martin, President, The Karen Martin Group Inc. Florida Ballroom

10 – 11 a.m. Dedicated Exhibit Time Book Signing


11:10 a.m. – 1 p.m. Concurrent Sessions

MoNDAy, FEb. 24

Times - TBA Joint sessions with HIMSSAdditional fee applies

Orange County Convention Center West Building


STuDENT NETwoRKING RECEPTIoN4:30 – 5 p.m.Meet other student attendees and get a jump-start on your conference networking. This event is sponsored by the Department of Healthcare Systems Engineering at Northeastern University.

wElCoME RECEPTIoN5 – 6 p.m. Meet and network with other conference attendees as we kick off the conference!

special events

DEDICATED ExHIbIT TIME – PoSTER SESSIoN – ExHIbIT HAll11 a.m. – Noon A visit to the exhibit hall is your chance to find new vendors or suppliers, see product demonstrations, interact with existing vendors and network with your peers. You can view the latest products and services as well as visit with the authors of cutting-edge posters.

booK SIGNING11:15 a.m. – Noon5 –6 p.m.Karen Martin, Jean Ann Larson, Mark Graban, Joe Swartz and Pierce Story will be in the Exhibit Hall offering their latest books for sale and will sign your personal copy.

SoCIETy FoR HEAlTH SySTEMS SCHolARSHIP PRESENTATIoNNoonCongratulations to Katie Scholl of North Dakota State University for winning the Society for Health Systems annual scholarship of $1,000. SHS awards the scholarship to an undergraduate student in industrial engineering or operations research with an interest in healthcare. The 2014 scholarship is sponsored by Parallon Workforce Solutions.

NETwoRKING RECEPTIoN IN THE ExHIbIT HAll4:30 – 6 p.m.Join your colleagues for networking and continue to interact with exhibit hall vendors as well as poster session presenters. Take in the latest products and services and discuss poster presentations that are on display.

DEDICATED ExHIbIT TIME – booK SIGNING - ExHIbIT HAll10 – 11 a.m.

FRIDAy, FEbRuARy 21

SATuRDAy, FEbRuARy 22

SuNDAy, FEbRuARy 23


SoCIETy FoR HEAlTH SySTEMS STuDENT PAPER CoMPETITIoNThe Society for Health Systems is pleased to announce that Rachel J. Miller of Northeastern university won the 2014 SHS Student Paper Competition. The paper is titled “Optimizing Resident-Based Teamlet Schedules to Improve Continuity in Primary Care.” She will present her project Saturday, Feb. 22, from 3:30 - 4:20 p.m. in Orange G.

The judging criteria was based on originality and soundness, applicability, methodology, organization and quality of the paper. SHS sponsors the competition to recognize outstanding work that demonstrates the use of IE skills in improving healthcare-related products, processes or services.

The 2014 Graduate Student Paper Competition is sponsored by the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery.

STuDENT CASE STuDy CoMPETITIoNThe Society for Health Systems is presenting its Student Case Study Competition at the conference. Case study coordinators assigned teams of four to five graduate and undergraduate students from various schools. The top four teams will present their solutions at the conference, and winners will be determined based on their presentations. The winners will be recognized prior to the Sunday Keynote Address.

student activities

2014 conference committee

CoNFERENCE CHAIRKarl Kraebber, Indiana University Hospital

ouTGoING CHAIRAmanda Mewborn, Perkins + Will

INCoMING CHAIRTarun Mohan Lal, Mayo Clinic

DAy CooRDINAToRSAshley Benedict, New England VERCAaron Kanne, CareLogistics

TRACK CHAIRSDarrell E. Burke, University of Alabama at BirminghamDavid Cowan, Georgia Institute of TechnologyTejas Gandhi, Virtua HealthMark Graban, Constancy Inc.Seth Hostetler, Geisinger Health SystemTaryn Davis Lee, DaVitaStephanie Means, Western Michigan UniversityIsaac B. Mitchell, East Tennessee Children’s HospitalLavanavarjit Ragavan, Montefiore Medical CenterThomas Roh, Mayo ClinicMary Ellen Skeens, Philips HealthcareJohn Templin, Templin Management Associates

PoSTER CooRDINAToRSAshley Benedict, New England VERCLauren Cooper, Wake Forest Baptist Medical Center SoCIAl MEDIA CHAIRLauren Cooper, Wake Forest Baptist Medical Center

STuDENT ACTIvITIESChair: Evelyn Brown, East Carolina UniversityDaniel Baily, Healthcare Team TrainingDarrell E. Burke, University of Alabama at BirminghamBianca Garcia, University of Central Florida

STuDENT PAPER CoMMITTEEChair: Tom Rohleder, Mayo Clinic Coordinator: Tarun Mohan Lal, Mayo Clinic Hari Balasubramayam, University of MassachusettsSabrina Casucci, University at BuffaloNicholas Frisch, Henry Ford HospitalHeather Nachtmann, University of ArkansasStephen O’Conner, University of AlabamaEd Pohl, University of Arkansas


MAxIMIzING HEAlTHCARE PRoCESS REDESIGN ENGAGEMENTS – IMPRovING PRoCESSES, GETTING RESulTS AND ENGAGING oTHERSPresenter: Jean Ann Larson, Jean Ann Larson and AssociatesOrange B

This workshop provides a team-based practical approach to redesigning and creating new processes. The simple methods and tools may precede or parallel other process and continuous improvement methods and tools such as PDSA, lean and Six Sigma. However, this approach is not intended to replace them but is designed to enhance them and position them giving them a jump start within the organization. Major topic areas include setting the stage for organizational change, an overview of the tools, methods for work redesign teams, and the role of technology.

vAluE STREAM MAPPING: How To vISuAlIzE woRK AND AlIGN lEADERSHIP FoR oRGANIzATIoNAl TRANSFoRMATIoNPresenter: Karen Martin, The Karen Martin Group Inc. Orange A

Value stream mapping (VSM) is an effective management practice for improving performance across clinical and administrative work systems alike. But VSM is much more than just a mapping exercise. Properly executed, VSM results in a more engaged and knowledgeable leadership team; surfaces cultural, organizational and work design issues; and aligns resources, goals and priorities. It results in a strategic improvement plan that, when well-executed, accelerates organizational transformation. But VSM remains a misunderstood, misapplied and under-utilized management practice. Many organizations confuse value stream maps with process maps and fail to tie improvement to the organization’s most critical business goals. Healthcare organizations can reap tremendous benefits by the proper use of VSM. Through discussion and a simulated mapping activity, workshop participants will learn the ins-and-outs of driving organizational transformation using VSM. Learn how to plan and execute a VSM activity; create current and future state maps; and create an actionable, consensus-driven transformation plan.

pre-conference worKshopsAll workshops will be held Friday, Feb. 21, from 8 a.m. - Noon.


MEASuREMENT SySTEMS ANAlySIS (MSA) IN HEAlTHCAREPresenters: Keith Poole, Khrusallis.org; Joseph Swartz, Franciscan St. Francis Health; and Nimish Patel, HCA HealthcareOrange D

Join us for a fun, eye-opening, and interactive workshop explaining the much-needed application of measurement systems analysis (MSA) in healthcare. All measuring devices – even humans such as nurses and other staff – can be (and need to be) continually assessed and occasionally calibrated to ensure we have reliable data upon which to make decisions. Throughout your department and across your facility there are hundreds or even thousands of measurements taken every single day – but can you trust the data? Are measurement systems in healthcare giving us the true picture of how our processes are performing? From pain scales to timpanic temperature measurement, are our measuring devices even capable of distinguishing what we expect them to? Simple graphical analysis of your existing data in Excel can quickly give us the answer. Both theory and practical application of traditional (computational) gage repeatability and reliability and control chart (graphical) analysis methods will be taught and demonstrated. Come learn how to assess and calibrate measuring devices – even when that device is a person!

DISCRETE-EvENT SIMulATIoN FoR PRoCESS REDESIGN/RE-ENGINEERING IN HEAlTHCAREPresenters: Thomas Roh and Tarun Mohan Lal, Mayo Clinic Orange C

Traditionally, healthcare organizations have used several lean/Six Sigma tools and methods to reduce costs and eliminate waste from the system. However, increasing complexity in systems and processes requires the use of operations research methods to attain greater efficiency. Discrete-event simulation (DES) is one such commonly used computer-based operations research modeling technique that is used to evaluate, improve and optimize stochastic processes such as in healthcare. It can be used as a decision support system to make critical strategic and operational decisions by assessing trade-offs between resource utilization, service and operating costs to improve patient satisfaction and health of patients. This workshop will cover the basics and provide best practice recommendations on multiple stages of simulation modeling process, statistical analysis, parameter estimation, model implementation, analysis and reporting. The course will include example applications of simulation in common healthcare problems (scheduling, facility planning, staffing, capacity planning) and hands-on experience in conceptualizing and building a simulation model using the software (MED-MODEL). The workshop will require use of laptops for training exercises. Sharing of laptops between participants is permitted.


1 – 1:20 p.m. Welcome - Orange Ballroom D

SeSSion Room oRange a oRange B oRange C oRange e oRange F oRange g

TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT poTpouRRi applied ReSeaRCh healThCaRe ReFoRm inFoRmaTion

TeChnology Change managemenT

1:30 – 2:20 p.m. Industrial Engineering Tools in Public HealthMichael Washington, Centers for Disease

Control

Management Engineering:A Guide to Best Practices

for Industrial Engineering in Health Care – A Panel

DiscussionJean Ann Larson,

Jean Ann Larson and Associates

Predicting Chronic Dialysis Patient Admissions to a

Network of HospitalsShoshana Hahn-

Goldberg, Tai Huynh, and Dante Morra,

Centre for Innovationin Complex Care

The CQC Compass:A Results-Oriented

Statewide CMS Stars Improvement

CollaborativeLyd Paull-Flores,

California Quality Collaborative

Using RFID to Enhance Patient Flow and Care

Team CoordinationLauren Fiedler and

Sue Ertl, University of Wisconsin Health

Using Systems Engineering to

Improve the Care of Chronic Obstructive Pulmonary DiseaseSusan Seidensticker, University of Texas

Medical Branch

2:30 – 3:20 p.m. Applications of Analytics at the Mayo Clinic

Jeanne Huddleston, Mayo Clinic

Establishing Relationships, Improving Patient Safety

and Patient and Staff Satisfaction

Judith Ann Pauley and Joseph F. Pauley, Process

Communications Inc.

Impact of Propofolon EndoscopyUnit Efficiency:

A Discrete-Event Simulation Model

Javad Taheri, North Carolina

State University, Ziad Gellad,

Duke University Medical Center

Using Industrial and Systems Engineering to

Drive the Triple AimJames Benneyan,

Northeastern University, Susan

GoldsteinHealthcare Systems

Engineering Institute

Process Design Implications of Using Tablet Computers for

Patient IntakeBryan Norman and

Rachel Hess, University of

Pittsburgh

Evolution, Driving Results, and Life after

Lean in HealthcareDeAnna Davis, DeAnna Davis

Consulting and PEIT

3:30 – 4:30 p.m. Keynote Speaker - Orange Ballroom D - R. Alan Gleghorn – CEO, Christie Clinic

4:30 – 5 p.m. SHS Business Meeting - Florida Ballroom

4:30 – 5 p.m. Student Networking Reception Sponsored by Northeastern University Healthcare Systems Engineering Institute - Florida Ballroom 5

5 – 6 p.m. Welcome Reception - Exhibit Hall – Florida Ballroom

7 a.m. – 5 p.m. Registration Desk open – Orange Ballroom Foyer

SeSSion Room oRange a oRange B oRange C oRange e

8 a.m. – 8:50 a.m. Pre-Conference workshop

Value Stream Mapping:How to Visualize Work and Align Leadership

for Organizational Transformation Karen Martin,

The Karen Martin Group Inc.

Pre-Conference workshop

Maximizing Healthcare Process Redesign Engagements –

Improving Processes, Getting Results and

Engaging OthersJean Ann Larson,



Discrete-Event Simulation for Process Redesign/

Re-engineering in Healthcare

Thomas Roh and Tarun Mohan Lal, Mayo Clinic


Measurement Systems Analysis (MSA) in Healthcare

Keith Poole, Khrusallis.org; Nimish Patel, HCA

Healthcare; Joseph Swartz, Franciscan St. Francis

Health

matrix

FRid

ay, F

eBRu

aRy 2

1


1 – 1:20 p.m. Welcome - Orange Ballroom D


TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT poTpouRRi applied ReSeaRCh healThCaRe ReFoRm inFoRmaTion

TeChnology Change managemenT

1:30 – 2:20 p.m. Industrial Engineering Tools in Public HealthMichael Washington, Centers for Disease

Control

Management Engineering:A Guide to Best Practices

for Industrial Engineering in Health Care – A Panel

DiscussionJean Ann Larson,


Predicting Chronic Dialysis Patient Admissions to a

Network of HospitalsShoshana Hahn-

Goldberg, Tai Huynh, and Dante Morra,

Centre for Innovationin Complex Care

The CQC Compass:A Results-Oriented

Statewide CMS Stars Improvement

CollaborativeLyd Paull-Flores,

California Quality Collaborative

Using RFID to Enhance Patient Flow and Care

Team CoordinationLauren Fiedler and

Sue Ertl, University of Wisconsin Health

Using Systems Engineering to

Improve the Care of Chronic Obstructive Pulmonary DiseaseSusan Seidensticker, University of Texas

Medical Branch

2:30 – 3:20 p.m. Applications of Analytics at the Mayo Clinic

Jeanne Huddleston, Mayo Clinic

Establishing Relationships, Improving Patient Safety

and Patient and Staff Satisfaction

Judith Ann Pauley and Joseph F. Pauley, Process

Communications Inc.

Impact of Propofolon EndoscopyUnit Efficiency:

A Discrete-Event Simulation Model

Javad Taheri, North Carolina

State University, Ziad Gellad,

Duke University Medical Center

Using Industrial and Systems Engineering to

Drive the Triple AimJames Benneyan,

Northeastern University, Susan

GoldsteinHealthcare Systems

Engineering Institute

Process Design Implications of Using Tablet Computers for

Patient IntakeBryan Norman and

Rachel Hess, University of

Pittsburgh

Evolution, Driving Results, and Life after

Lean in HealthcareDeAnna Davis, DeAnna Davis

Consulting and PEIT

3:30 – 4:30 p.m. Keynote Speaker - Orange Ballroom D - R. Alan Gleghorn – CEO, Christie Clinic

4:30 – 5 p.m. SHS Business Meeting - Florida Ballroom

4:30 – 5 p.m. Student Networking Reception Sponsored by Northeastern University Healthcare Systems Engineering Institute - Florida Ballroom 5

5 – 6 p.m. Welcome Reception - Exhibit Hall – Florida Ballroom

7 a.m. – 5 p.m. Registration Desk open – Orange Ballroom Foyer

SeSSion Room oRange a oRange B oRange C oRange e

8 a.m. – 8:50 a.m. Pre-Conference workshop

Value Stream Mapping:How to Visualize Work and Align Leadership

for Organizational Transformation Karen Martin,

The Karen Martin Group Inc.


Maximizing Healthcare Process Redesign Engagements –

Improving Processes, Getting Results and

Engaging OthersJean Ann Larson,



Discrete-Event Simulation for Process Redesign/

Re-engineering in Healthcare

Thomas Roh and Tarun Mohan Lal, Mayo Clinic


Measurement Systems Analysis (MSA) in Healthcare

Keith Poole, Khrusallis.org; Nimish Patel, HCA

Healthcare; Joseph Swartz, Franciscan St. Francis

Health


7 a.m. – 6 p.m. Exhibit Hall Open

7 – 8 a.m. Continental Breakfast – Exhibit Hall

7 a.m. – 5 p.m. Registration Desk Open – Orange Ballroom Foyer


TRaCk keynoTe Follow-up lean Six Sigma applied ReSeaRCh healThCaRe ReFoRm emR/ehR woRkFlow Change managemenT

8 – 8:50 a.m. Keynote Follow-UpR. Alan Gleghorn,

Christie Clinic

Hardwiring Nursing Bedside Report across

Phases of CareJohn Green and

Sharon Hickman, Bon Secours Richmond St.

Mary’s Hospital

Assessing Surgical Team Awareness and

Resiliency through Recurrence

of CommunicationsAmanda Baty and

Timothy Matis, Texas Tech University

Value-Based Purchasing: Achieving STEEEP Care at Baylor

Health Care SystemSheri Winsper, The

STEEEP® Global Institute, Baylor Scott

and White Health

Ambulatory Clinic Blitz ProgramJose Rivera,

The Nebraska Medical Center

TBA

TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT lean Six Sigma applied ReSeaRCh healThCaRe ReFoRm paTienT Flow Change managemenT

9 – 9:50 a.m. Improving the Process Before It Exists: IEs & Architects

Working TogetherJonathan Bykowski,

Array Architects

Redefine Expert: Engaging Front-line Staff in Lean

Continuous ImprovementIsaac Mitchell,East Tennessee

Children’s Hospital

Closed Queuing Network Analyzes

Resource Allocation for Emergent Patient Flow

Afrifah Bobbie, University of

Central Florida

Beyond the Hospital: Ambulatory Care’s Role

in the Readmission Challenge

Maj-Britt Llewellyn, California Quality

Collaborative

Systems Analysis and Flow Controls to

Increase the Efficiency of an Operating Suite

Mark Biscone and Michael E. DeBakey, VA Medical Center,

Susan Seidensticker, University of Texas

Medical Branch

Creating the Sterile Processing Model Cell

for the SystemSabrina Gilbert,

OhioHealth

Getting Started for Early Wins

Kristin May and Wendy Rosher, Ellis Medicine

10 – 10:50 a.m. Practical Applications of Operations Research

to Optimize Complex Scheduling and Capacity

ProblemsRachel Miller and James Benneyan,

Northeastern University, Susan Freeman,

Healthcare Systems Engineering Institute,

Serpil Mutlu

Global Health Systems - An African Case Study

Joshua Gray, University of

Southern California

Process Variation in Deep Brain Stimulation

Jonathan Inselman, Nilay Shah, Ahmed

Rahman, April Horne, Colleen Storino, Robert Wharen,

Herbert Heien and AJ Bouquet, Mayo

Clinic

Delivering on the Patient Promise – Journey to Reduce

Hospital LOSLauren Cooper,

Wake Forest Baptist Health

Visualizing, Analyzing, and Optimizing OR and PACU Staffing

SchedulesTodd LeBaron, Intermountain

Healthcare

Strategies to Accelerate Learning, Promote Acceptance

and Prevent Skill Decay

Matthew Johnston and David Jones,

Design Interactive Inc.

Accuracy and Precision, Altered Levels of

Measurement in HealthcareJanet Sanders,

East Carolina University, Tedd Karr,

Vidant Medical Center

Reducing PatientWait Time with

Simulation ModelingMary Coniglio and

Senthil Balasubramanian,

Penn Medicine

Breaking Down Department Barriers

to Improve UtilizationStephen Clayman,

Optimal Use

Implementing Andon in Healthcare

DeliveryKambiz Farahmand,

North Dakota State University

11 a.m. – noon Dedicated Exhibit Time - Poster Session – Book Signing – Exhibit Hall

noon – 1:15 p.m. Keynote Presentation/Lunch – Florida Ballroom – Darryl Greene, Executive Director of Continuous Improvement (former), Cleveland Clinic

SaTu

Rday

, FeB

RuaR

y 22


7 a.m. – 6 p.m. Exhibit Hall Open

7 – 8 a.m. Continental Breakfast – Exhibit Hall

7 a.m. – 5 p.m. Registration Desk Open – Orange Ballroom Foyer


TRaCk keynoTe Follow-up lean Six Sigma applied ReSeaRCh healThCaRe ReFoRm emR/ehR woRkFlow Change managemenT

8 – 8:50 a.m. Keynote Follow-UpR. Alan Gleghorn,

Christie Clinic

Hardwiring Nursing Bedside Report across

Phases of CareJohn Green and

Sharon Hickman, Bon Secours Richmond St.

Mary’s Hospital

Assessing Surgical Team Awareness and

Resiliency through Recurrence

of CommunicationsAmanda Baty and

Timothy Matis, Texas Tech University

Value-Based Purchasing: Achieving STEEEP Care at Baylor

Health Care SystemSheri Winsper, The

STEEEP® Global Institute, Baylor Scott

and White Health

Ambulatory Clinic Blitz ProgramJose Rivera,

The Nebraska Medical Center

TBA

TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT lean Six Sigma applied ReSeaRCh healThCaRe ReFoRm paTienT Flow Change managemenT

9 – 9:50 a.m. Improving the Process Before It Exists: IEs & Architects

Working TogetherJonathan Bykowski,

Array Architects

Redefine Expert: Engaging Front-line Staff in Lean

Continuous ImprovementIsaac Mitchell,East Tennessee

Children’s Hospital

Closed Queuing Network Analyzes

Resource Allocation for Emergent Patient Flow

Afrifah Bobbie, University of

Central Florida

Beyond the Hospital: Ambulatory Care’s Role

in the Readmission Challenge

Maj-Britt Llewellyn, California Quality

Collaborative

Systems Analysis and Flow Controls to

Increase the Efficiency of an Operating Suite

Mark Biscone and Michael E. DeBakey, VA Medical Center,

Susan Seidensticker, University of Texas

Medical Branch

Creating the Sterile Processing Model Cell

for the SystemSabrina Gilbert,

OhioHealth

Getting Started for Early Wins

Kristin May and Wendy Rosher, Ellis Medicine

10 – 10:50 a.m. Practical Applications of Operations Research

to Optimize Complex Scheduling and Capacity

ProblemsRachel Miller and James Benneyan,

Northeastern University, Susan Freeman,

Healthcare Systems Engineering Institute,

Serpil Mutlu

Global Health Systems - An African Case Study

Joshua Gray, University of

Southern California

Process Variation in Deep Brain Stimulation

Jonathan Inselman, Nilay Shah, Ahmed

Rahman, April Horne, Colleen Storino, Robert Wharen,

Herbert Heien and AJ Bouquet, Mayo

Clinic

Delivering on the Patient Promise – Journey to Reduce

Hospital LOSLauren Cooper,

Wake Forest Baptist Health

Visualizing, Analyzing, and Optimizing OR and PACU Staffing

SchedulesTodd LeBaron, Intermountain

Healthcare

Strategies to Accelerate Learning, Promote Acceptance

and Prevent Skill Decay

Matthew Johnston and David Jones,

Design Interactive Inc.

Accuracy and Precision, Altered Levels of

Measurement in HealthcareJanet Sanders,

East Carolina University, Tedd Karr,

Vidant Medical Center

Reducing PatientWait Time with

Simulation ModelingMary Coniglio and

Senthil Balasubramanian,

Penn Medicine

Breaking Down Department Barriers

to Improve UtilizationStephen Clayman,

Optimal Use

Implementing Andon in Healthcare

DeliveryKambiz Farahmand,

North Dakota State University

11 a.m. – noon Dedicated Exhibit Time - Poster Session – Book Signing – Exhibit Hall

noon – 1:15 p.m. Keynote Presentation/Lunch – Florida Ballroom – Darryl Greene, Executive Director of Continuous Improvement (former), Cleveland Clinic



TRaCk leadeRShip & managemenT lean Six SigmaBig daTa/analyTiCS

and CliniCal deCiSion SuppoRT

healThCaRe ReFoRm paTienT Flow Change managemenT

1:30 – 2:20 p.m. Error Proof Health Care – How to Accelerate Your

Improvement EffortsKevin McManus,

Great Systems

Applying Lean Healthcare in Developing Countries:A Success Case in Private

Hospitals in MexicoAgustin Perez,

ITESM

Improving Healthcare Quality

and Efficiency through Big

Data AnalyticsThomas Pearson,

Franciscan St. Francis Health

Bundled Care at University of

Wisconsin HealthElizabeth Strutz,

University of Wisconsin Health

Proven Innovative Strategies to Increase Patient Access to Care

Sumeet Kumar, North Bay Regional

Health Centre

Lack of Sustainability: Curing the Most

Dangerous Chronic Disease in Healthcare

Marci Jackson, Premier Inc.

TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT lean Six Sigma

Big daTa/analyTiCS and CliniCal deCiSion

SuppoRT human FaCToRS paTienT Flow STudenT CompeTiTion

2:30 – 3:20 p.m. Transforming theGiant Hairball

Mike Stoeklein, ThedaCare Center

for Healthcare Value

Coaching for Lean and Kaizen

Joseph Swartz, Franciscan

St. Francis Health, Mark Graban,

KaiNexus

My Wife Has Metastatic

Breast Cancer. I’m a Statistician: How Can I Help?

T. Allen Pannell Jr., University of

Tennessee

The Application of Human Factors

Engineering to Healthcare

Brian Fillipo, Bon Secours St.

Mary’s

Engineering Tools for Improved Utilization

Management at the VHA

Jordan Peck, Coby Durham, Tom Gormley

and Robertus Van Aalst, New England

Veterans Engineering Resource Center

Student Paper Competition Winner:Optimizing Resident-

Based Teamlet Schedules to

Improve Continuity in Primary CareRachel J. Miller, Northeastern

University

Student Case Study Competition

TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT lean Six Sigma CoST ReduCTion human FaCToRS paTienT Flow STudenT CompeTiTion

3:30 – 4:20 p.m. Mastering Your EQ – Emotional Intelligence – The Differentiator of

Leadership SuccessJean Ann Larson,


Use of Lean in Healthcare Facility Planning

and DesignAmanda Mewborn

and Marvina Williams, Perkins + Will

Using Trend Reports and Related Forms to Contain Staffing

CostsJohn Templin,

Templin Management Associates Inc.

Case Study: Reducing Manual Pipetting at

a Clinical Diagnostics Laboratory

Ivana Wireman, Ohio Bureau of Workers’

Compensation

Lean Approach to Healthcare Scheduling

Keith Leitner, University of

Tennessee

Case Study Competition

4:30 – 6 p.m. Reception – Exhibits – Book Signing – Exhibit Hall

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TRaCk leadeRShip & managemenT lean Six SigmaBig daTa/analyTiCS

and CliniCal deCiSion SuppoRT

healThCaRe ReFoRm paTienT Flow Change managemenT

1:30 – 2:20 p.m. Error Proof Health Care – How to Accelerate Your

Improvement EffortsKevin McManus,

Great Systems

Applying Lean Healthcare in Developing Countries:A Success Case in Private

Hospitals in MexicoAgustin Perez,

ITESM

Improving Healthcare Quality

and Efficiency through Big

Data AnalyticsThomas Pearson,

Franciscan St. Francis Health

Bundled Care at University of

Wisconsin HealthElizabeth Strutz,

University of Wisconsin Health

Proven Innovative Strategies to Increase Patient Access to Care

Sumeet Kumar, North Bay Regional

Health Centre

Lack of Sustainability: Curing the Most

Dangerous Chronic Disease in Healthcare

Marci Jackson, Premier Inc.

TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT lean Six Sigma

Big daTa/analyTiCS and CliniCal deCiSion

SuppoRT human FaCToRS paTienT Flow STudenT CompeTiTion

2:30 – 3:20 p.m. Transforming theGiant Hairball

Mike Stoeklein, ThedaCare Center

for Healthcare Value

Coaching for Lean and Kaizen

Joseph Swartz, Franciscan

St. Francis Health, Mark Graban,

KaiNexus

My Wife Has Metastatic

Breast Cancer. I’m a Statistician: How Can I Help?

T. Allen Pannell Jr., University of

Tennessee

The Application of Human Factors

Engineering to Healthcare

Brian Fillipo, Bon Secours St.

Mary’s

Engineering Tools for Improved Utilization

Management at the VHA

Jordan Peck, Coby Durham, Tom Gormley

and Robertus Van Aalst, New England

Veterans Engineering Resource Center

Student Paper Competition Winner:Optimizing Resident-

Based Teamlet Schedules to

Improve Continuity in Primary CareRachel J. Miller, Northeastern

University

Student Case Study Competition

TRaCk opeRaTionS ReSeaRCh FoR pRoCeSS impRovemenT lean Six Sigma CoST ReduCTion human FaCToRS paTienT Flow STudenT CompeTiTion

3:30 – 4:20 p.m. Mastering Your EQ – Emotional Intelligence – The Differentiator of

Leadership SuccessJean Ann Larson,


Use of Lean in Healthcare Facility Planning

and DesignAmanda Mewborn

and Marvina Williams, Perkins + Will

Using Trend Reports and Related Forms to Contain Staffing

CostsJohn Templin,

Templin Management Associates Inc.

Case Study: Reducing Manual Pipetting at

a Clinical Diagnostics Laboratory

Ivana Wireman, Ohio Bureau of Workers’

Compensation

Lean Approach to Healthcare Scheduling

Keith Leitner, University of

Tennessee

Case Study Competition

4:30 – 6 p.m. Reception – Exhibits – Book Signing – Exhibit Hall


7:15 a.m. – noon Exhibit Hall Open

7:15 – 8 a.m. Continental Breakfast – Exhibit Hall

7:15 a.m. – 1 p.m. Registration Desk Open – Orange Ballroom Foyer


TRaCk leadeRShip & managemenT lean Six Sigma CoST ReduCTion Change managemenT Supply Chain qualiTy

8 – 8:50 a.m. Shifting Over 50 Clinics to Patient Center Medical

Home ModelMichael Parris and

Jean Donie, Banner Health

How to Conduct an Effective Lean

(Hands-on) SimulationMatt Morrissette,

More Effective Consulting

Reducing Expenses in Nonvariable

Cost CentersJeff Ratliff and

Todd Schneider, OhioHealth

Using Lean and Six Sigma Tools

to Reduce 30-day Readmission RatesDerek Murray and

Roque Perez-Velez, Shands Health Care

Process Improvements in Hospital Supply

Chain LogisticsSeth Hostetler and

Aaron Homiak,Geisinger Health

System

Reducing Clinical Variation and Testing

in the Head & Neck CenterLaura Burke,

MD Anderson Cancer Center

Morphing the Classroom into the

“Real World”: A Five-year Review of a Lean

Six Sigma CourseDarrell Burke, J.

Mickey Trim and Jose Quintana, University

of Alabama at Birmingham

9 – 10 a.m. Keynote Presentation - Florida Ballroom - Karen Martin, President, The Karen Martin Group Inc.

10 – 11 a.m. Dedicated Exhibit Time – Exhibits – Book Signing – Orange Ballroom D

TRaCk leadeRShip & managemenT lean Six Sigma CoST ReduCTion human FaCToRS Supply Chain qualiTy

11:10 a.m. – noon Good Accounting Augments Process

EngineeringBrian D. Gregory,

ORTimes LLC, Deborah W. Gregory,

Bentley University

Pharmacy Go Lean: An Initiative in Lean Culture

Parviz Kheirkhah, Miguel Lozano, Dalia

Farhat and Laura Burke, MD AndersonCancer Center

Functional Tree Structures “FTS”

The Path to Sustainable Improvements

James Bologna, Truven Health Analytics,

Reza Ziaee, Banner Health System

Part 1 of 2

Evaluating Existing Safe Patient Handling

Programs – Key Learnings and Pointers

Elise Condie,EORM Inc.

Centralized Resource Management System (CRSM): A Case Study

from TurkeyMustafa Yildiz and M. Mahmud Khan,

University of South Carolina

Bundled Payment Models & Process

Improvement Opportunities

Brenton Faber, Worcester

Polytechnic Institute

TRaCk leadeRShip & managemenT leadeRShip & managemenT CoST ReduCTion poTpouRRi Supply Chain qualiTy

12:10 – 1 p.m. Daily Huddles Achieve Strategic ResultsSherida Harvey,

OhioHealth

Two Data Points Are Not a Trend: Using SPC to

Manage BetterMark Graban,

KaiNexus





Part 2 of 2

Google Glass and Healthcare Information &

WorkflowCharles Webster,

EHR Workflow Inc.

Developing a Process for Expired Materials

Management and Prevention

Elia Cole and Zachary Gersten, Boston

University School of Public Health

Safe Patient Transport and

Handoffs to Non-Invasive Cardiology

LaboratorySusan Seidensticker, University of Texas

Medical Branch

Sund

ay, F

eBRu

aRy 2

3


7:15 a.m. – noon Exhibit Hall Open

7:15 – 8 a.m. Continental Breakfast – Exhibit Hall

7:15 a.m. – 1 p.m. Registration Desk Open – Orange Ballroom Foyer


TRaCk leadeRShip & managemenT lean Six Sigma CoST ReduCTion Change managemenT Supply Chain qualiTy

8 – 8:50 a.m. Shifting Over 50 Clinics to Patient Center Medical

Home ModelMichael Parris and

Jean Donie, Banner Health

How to Conduct an Effective Lean

(Hands-on) SimulationMatt Morrissette,

More Effective Consulting

Reducing Expenses in Nonvariable

Cost CentersJeff Ratliff and

Todd Schneider, OhioHealth

Using Lean and Six Sigma Tools

to Reduce 30-day Readmission RatesDerek Murray and

Roque Perez-Velez, Shands Health Care

Process Improvements in Hospital Supply

Chain LogisticsSeth Hostetler and

Aaron Homiak,Geisinger Health

System

Reducing Clinical Variation and Testing

in the Head & Neck CenterLaura Burke,

MD Anderson Cancer Center

Morphing the Classroom into the

“Real World”: A Five-year Review of a Lean

Six Sigma CourseDarrell Burke, J.

Mickey Trim and Jose Quintana, University

of Alabama at Birmingham

9 – 10 a.m. Keynote Presentation - Florida Ballroom - Karen Martin, President, The Karen Martin Group Inc.

10 – 11 a.m. Dedicated Exhibit Time – Exhibits – Book Signing – Orange Ballroom D

TRaCk leadeRShip & managemenT lean Six Sigma CoST ReduCTion human FaCToRS Supply Chain qualiTy

11:10 a.m. – noon Good Accounting Augments Process

EngineeringBrian D. Gregory,

ORTimes LLC, Deborah W. Gregory,

Bentley University

Pharmacy Go Lean: An Initiative in Lean Culture

Parviz Kheirkhah, Miguel Lozano, Dalia

Farhat and Laura Burke, MD AndersonCancer Center





Part 1 of 2

Evaluating Existing Safe Patient Handling

Programs – Key Learnings and Pointers

Elise Condie,EORM Inc.

Centralized Resource Management System (CRSM): A Case Study

from TurkeyMustafa Yildiz and M. Mahmud Khan,

University of South Carolina

Bundled Payment Models & Process

Improvement Opportunities

Brenton Faber, Worcester

Polytechnic Institute

TRaCk leadeRShip & managemenT leadeRShip & managemenT CoST ReduCTion poTpouRRi Supply Chain qualiTy

12:10 – 1 p.m. Daily Huddles Achieve Strategic ResultsSherida Harvey,

OhioHealth

Two Data Points Are Not a Trend: Using SPC to

Manage BetterMark Graban,

KaiNexus





Part 2 of 2

Google Glass and Healthcare Information &

WorkflowCharles Webster,

EHR Workflow Inc.

Developing a Process for Expired Materials

Management and Prevention

Elia Cole and Zachary Gersten, Boston

University School of Public Health

Safe Patient Transport and

Handoffs to Non-Invasive Cardiology

LaboratorySusan Seidensticker, University of Texas

Medical Branch


DoN’T MISS THE booK SIGNING!Knowledge is power so don’t miss the chance to get the latest books on

managing healthcare systems from Society for Health Systems members.

Saturday, Feb. 22 | 11:15 a.m. and 5 p.m.Karen Martin, Jean Ann Larson, Mark Graban, Joe Swartz and Pierce Story will be in the Exhibit Hall offering their latest books for sale and will sign your personal copy. Sunday, Feb. 23 | 10 a.m.Immediately following her keynote presentation, Karen Martin will be in the Exhibit Hall offering her latest books for sale and will sign your personal copy.

Jean Ann larson of Jean Ann larson and AssociatesManagement Engineering: A Guide to Best Practices for Industrial Engineering in Health Care

Mark Graban of KaiNexus and Joseph E. Swartz of Franciscan St. Francis HealthThe Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization

Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement

Karen Martin of The Karen Martin GroupValue Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (with co-author Mike Osterling)

The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence

Pierce Story of Capacity Strategies Inc.Developing a Poly-Chronic Care Network: An Engineered, Community-Wide Approach to Disease Management

Dynamic Capacity Management for Hospitals: Advanced Methods and Tools for Optimization


Take advantage of the opportunity to improve the quality, productivity, and efficiency of your healthcare organization with the Society for Health Systems.

SHS can tailor a Corporate Partnership to your organization’s unique needs. Corporate Partnerships ensure your employees stay up-to-date on the latest developments and best practices in controlling healthcare costs and improving service levels efficiently.

Corporate Partnership with SHS can include:• IndustrialEngineer magazine subscription• Discounted training – at SHS Training Center, online, or at your location• Discounted conference registration – save on HSPI Conference 2015’s registration!• Recruitment tools – find the best talent• Member-only webinar attendance – access cutting-edge research and case study presentations• Sponsorship, advertising or exhibit opportunities• And much more!

Learn more online at www.iienet.org/shs/partnership.


OperatiOns research fOr prOcess imprOvement track | Orange aTHE RolE oF AN IE IN PublIC HEAlTH AT THE CDCMichael Washington, Centers for Disease ControlBasic levelIndustrial engineering and operations research techniques have been used to improve the acute care side of healthcare systems for decades, but their use is limited in the public health sector despite the need for them. This presentation will discuss how these tools have been used at the U.S. Centers for Disease Control and Prevention and other public health entities to inform policy decisions, assist in improving care in developing countries, and respond to public health emergencies. Examples include computer simulation to optimize patient flow during an emergency vaccination program and Markov models to show the long-term cost effectiveness of lifestyle intervention for preventing type 2 diabetes.

pOtpOurri track | Orange BMANAGEMENT ENGINEERING: A GuIDE To bEST PRACTICES FoR INDuSTRIAl ENGINEERING IN HEAlTHCAREJean Ann Larson, Jean Ann Larson and AssociatesIntermediate levelThe session is a panel discussion by chapter contributors to the latest edition of Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care. They are all longtime practitioners. Not only have they witnessed the evolution of this field up close and in person, many of them were trained by those who impacted its course and they themselves have also been influential.

applied research track | Orange cPREDICTING CHRoNIC DIAlySIS PATIENT ADMISSIoNS To A NETwoRK oF HoSPITAlSShoshana Hahn-Goldberg, Hannah Wong and Tai Huynh, Centre for Innovation in Complex CareAll levelsChronic dialysis patients use a lot of inpatient resources outside of their dialysis care, which is thought to be unpredictable. The application of different simulation technologies to predict inpatient admissions for a particular patient population will be discussed.

healthcare refOrm track | Orange eTHE CQC CoMPASS: A RESulTS - oRIENTED STATEwIDE CMS STARS IMPRovEMENT CollAboRATIvELyd Paull-Flores, California Quality CollaborativeIntermediate levelThe California Quality Collaborative Compass Program is a well-rounded quality improvement program that identifies weaknesses via gap assessments and leverages strengths to manage CMS Stars, ACO, and Pay For Performance quality measures while focusing on population health, team-based care, and provider organization systemwide changes.

infOrmatiOn technOlOgy track | Orange fuSING RFID To ENHANCE PATIENT Flow AND CARE TEAM CooRDINATIoNLauren Fiedler and Sue Ertl, University of Wisconsin HealthBasic levelDiscover how the University of Wisconsin Health Digestive Health Center has designed and implemented a system using radio frequency identification (RFID) technology that connects people and enhances service to patients and each other. This presentation will address the technical, operational and human considerations of developing and implementing the new technology.

change management track | Orange guSING SySTEMS ENGINEERING To IMPRovE THE CARE oF CHRoNIC obSTRuCTIvE PulMoNARy DISEASE (CoPD)Susan Seidensticker, University of Texas Medical Branch (UTMB)Intermediate levelThe management of chronic disease impacts every part of the healthcare continuum. UTMB has implemented some systems engineering tools and concepts into the care delivery process for COPD patients that may be adaptable to other sites and diseases.

conference sessionsFRIDAy, FEbRuARy 21 - 1:30 - 2:20 P.M.


FRIDAy, FEbRuARy 21 - 2:30 - 3:20 P.M.

OperatiOns research fOr prOcess imprOvement track | Orange aAPPlICATIoNS oF ANAlyTICS AT THE MAyo ClINICJeanne Huddleston, Mayo ClinicAll levelsAn overview of three operations research methods used to implement changes at the Mayo Clinic.

pOtpOurri track | Orange BESTAblISHING RElATIoNSHIPS, IMPRovING PATIENT SAFETy AND PATIENT AND STAFF SATISFACTIoNJudith Ann Pauley and Joseph F. Pauley, Process Communications Inc.Basic levelUnderstanding the motivational needs of patients and their communication preferences is the key to establishing relationships and providing improved service and patient care. Participants will learn successful scientifically proven communication and motivation strategies to enable them to establish relationships so that patients and staff will be happier and more satisfied.

applied research track | Orange cIMPACT oF PRoPoFol oN ENDoSCoPy uNIT EFFICIENCy: A DISCRETE-EvENT SIMulATIoN MoDElJavad Taheri, North Carolina State University, Ziad Gellad, Duke University Medical CenterBasic levelPropofol has become a popular choice for sedation in endoscopy because of its rapid onset of action, quick recovery and reported superior efficacy. We employed discrete-event simulation modeling to evaluate the impact on efficiency of conversion to propofol sedation in an ambulatory surgical center.

healthcare refOrm track | Orange euSING INDuSTRIAl AND SySTEMS ENGINEERING To DRIvE THE TRIPlE AIMJames Benneyan, Northeastern University, Susan Goldstein, Healthcare Systems Engineering InstituteIntermediate levelWe describe four varied applications of industrial and systems engineering to significantly improve the CMS “triple aim” of better care, better health, and lower costs, as well as the important roles industrial engineers can play. Case studies include key inpatient care, primary care, home health care, and chronic care applications.

infOrmatiOn technOlOgy track | Orange fPRoCESS DESIGN IMPlICATIoNS oF uSING TAblET CoMPuTERS FoR PATIENT INTAKEBryan Norman and Rachel Hess, University of PittsburghAll levelsHospitals employ electronic health record systems in different ways, but even in “paperless” systems, patients still complete paper-based histories, reviews of systems, and specialized questionnaires. We discuss how patient flow and staff workflows change and highlight key implementation issues and principal advantages found using tablet computers for patient intake.

change management track | Orange gEvoluTIoN, DRIvING RESulTS, AND lIFE AFTER lEAN IN HEAlTHCAREDeAnna Davis, DeAnna Davis Consulting and PEITAll levelsThe focus of 2014 and beyond will be cost out and efficiency. Most hospitals are using lean and project management to drive these focus areas. It is critical for leaders to understand the lean evolution for hospitals, driving results, and driving organizational commitment after lean. As you and your healthcare demands evolve, so must your tools and your leadership style to keep your teams engaged.


SATuRDAy, FEbRuARy 22 - 8 - 8:50 A.M.Orange aKEyNoTE Follow-uPR. Alan Gleghorn, Christie Clinic

lean six sigma track | Orange BHARDwIRING NuRSING bEDSIDE REPoRT ACRoSS PHASES oF CAREJohn Green and Sharon Hickman, Bon Secours - St. Mary’s HospitalIntermediate levelPatient safety and satisfaction are associated with effective transitions of care. Barriers needed to be removed so that nurses could consistently hand over care at the bedside. We also created a standardized bedside report process that reflected the voice of the customer and evidence-based practice using lean methodologies.

applied research track | Orange cASSESSING SuRGICAl TEAM AwARENESS AND RESIlIENCy THRouGH RECuRRENCE oF CoMMuNICATIoNSAmanda Baty and Timothy Matis, Texas Tech UniversityAll levelsThis research assessed surgical team awareness and resiliency through conceptual recurrence of communication patterns. Through a simulation study, communication patterns of surgical procedures were collected and then analyzed using conceptual recurrence. Principles established in high reliability organizations were used to evaluate the resiliency and awareness of the surgical teams.

healthcare refOrm track | Orange evAluE-bASED PuRCHASING: ACHIEvING STEEEP CARE AT bAyloR HEAlTH CARE SySTEMSheri Winsper, The STEEEP® Global Institute, Baylor Scott and White HealthIntermediate levelThis presentation will describe the Hospital Value-Based Purchasing (VBP) program and the Baylor Health Care System (BHCS) experience with VBP. BHCS’s commitment to building quality improvement infrastructure has prepared the organization for VBP’s emphasis on quality and patient outcomes.

emr/ehr WOrkflOW track | Orange fAMbulAToRy ClINIC blITz PRoGRAMJose Rivera, The Nebraska Medical CenterIntermediate levelThis presentation shows how the Nebraska Medical Center designed a process to identify, prioritize, and resolve stabilization needs while simultaneously identifying optimization opportunities for the ambulatory clinics. In other words, how do you allow time for your core team to resolve clinic issues while still actively supporting clinic needs? Blitz Phase I and Phase II.

change management track | Orange gTbA

conference sessions (continued)


OperatiOns research fOr prOcess imprOvement track | Orange aIMPRovING THE PRoCESS bEFoRE IT ExISTS: IES & ARCHITECTS woRKING ToGETHERJonathan Bykowski, Array ArchitectsIntermediate levelWith a new facilities project about to begin, or already underway, we will explore how industrial engineers and architects can work together effectively. While from very different backgrounds, both IEs and architects are focused on the same mission: to improve the quality of healthcare.

lean six sigma track | Orange BREDEFINE ExPERT: ENGAGING FRoNT-lINE STAFF IN lEAN CoNTINuouS IMPRovEMENTIsaac Mitchell, East Tennessee Children’s HospitalIntermediate levelHospitals are filled with highly educated and skilled employees that are extremely passionate about their work. Why then are only a select few managers, consultants or change agents expected to solve problems? Engage front-line staff, the true experts, in A3 problem solving and lean management to provide ideal patient care.

applied research track | Orange cCloSED QuEuING NETwoRK ANAlyzES RESouRCE AlloCATIoN FoR EMERGENT PATIENT FlowAfrifah Bobbie, University of Central FloridaIntermediate levelImproving the flow of emergency department (ED) patients requires a different point of view. A broader glance is necessary to understand the interaction between the ED and other hospital departments. This inclusion is vital when decisions are made to allocate resources.

healthcare refOrm track | Orange ebEyoND THE HoSPITAl: AMbulAToRy CARE’S RolE IN THE READMISSIoN CHAllENGEMaj-Britt Llewellyn, California Quality CollaborativeBasic levelWhile most hospitals have implemented improvements to reduce readmissions,

work is still needed in the post-discharge ambulatory care setting. Learn how multiple medical groups leverage resources and tools developed through a collaborative learning process to target high-risk patients in the first 30 days post-discharge and reduce readmission rates.

patient flOW track | Orange fSySTEMS ANAlySIS AND Flow CoNTRolS To INCREASE THE EFFICIENCy oF AN oPERATING SuITEMark Biscone, Michael E. DeBakey VA Medical Center, Susan Seidensticker, University of Texas Medical Branch (UTMB)All levelsThis presentation will break down the perioperative process into easy-to-understand pieces, allowing for discussion on performance improvement, operational efficiency, and systems redesign of this highly valuable area of a hospital.

change management track (9– 9:20 a.m.) | Orange gCREATING THE STERIlE PRoCESSING MoDEl CEll FoR THE SySTEMSabrina Gilbert, OhioHealthIntermediate levelLearn how OhioHealth created a sterile processing model cell for the system to benchmark from by changing the organization structure, staffing to demand, eliminating waste, standardizing work flows, and improving daily and shift-to-shift communication.

change management track (9:30 – 9:50 a.m.) | Orange gGETTING STARTED FoR EARly wINS: EllIS’ JouRNEyKristin May and Wendy Rosher, Ellis MedicineAll levelsMuch discussion on successful PI programs comes from healthcare systems that are many years into their journey. In this segment, Ellis Medicine, one year into their journey, will share how they are building their lean program from the ground up – both successes and lessons learned. Even a new program through seven focused initiatives can bring more than a million dollars in savings!

SATuRDAy, FEbRuARy 22 - 9 - 9:20 A.M.


OperatiOns research fOr prOcess imprOvement track | Orange aPRACTICAl APPlICATIoNS oF oPERATIoNS RESEARCH To oPTIMIzE CoMPlEx SCHEDulING AND CAPACITy PRoblEMSRachel Miller and James Benneyan, Northeastern University, Susan Freeman, Healthcare Systems Engineering Institute, Serpil MutluIntermediate levelComplex scheduling problems are ubiquitous in healthcare, yet advanced operations research solutions typically fail to be implemented. We illustrate successful practical applications of optimization methods to a range of common healthcare problems, focusing on practical approaches and impact.

lean six sigma track (10 - 10:20 a.m.) | Orange BGlobAl HEAlTH SySTEMS - AN AFRICAN CASE STuDyJoshua Gray, University of Southern CaliforniaAdvanced levelThis presentation is a global health systems case study of lean Six Sigma methodology and tool applications to improve patient flow and drug supply in Uganda, Africa.

lean six sigma track (10:30 - 10:50 a.m.) | Orange BACCuRACy AND PRECISIoN, AlTERED lEvElS oF MEASuREMENT IN HEAlTHCAREJanet Sanders, East Carolina University, Tedd Karr, Vidant Medical CenterIntermediate levelThe concepts of accuracy and precision apply in healthcare, but their application may necessitate a different approach with operational data in the healthcare environment. This paper analyzes how accuracy and precision may be tarnished by data nuances that were discovered during the completion of several LSS green belt projects.

applied research track (10 - 10:20 a.m.) | Orange cPRoCESS vARIATIoN IN DEEP bRAIN STIMulATIoNJonathan Inselman, Nilay Shah, Ahmed Rahman, April Horne, Colleen Storino, Robert Wharen, Herbert Heien and AJ Bouquet, Mayo ClinicBasic levelDeep Brain Stimulation (DBS) has experienced a growth in demand as it has begun to be used for a wider scope of conditions. The variation in DBS processes from patient to patient must be better understood to identify potential for process improvement. This presentation will outline methodology in identifying DBS episodes of care through billing data.

applied research track (10:30 - 10:50 a.m.) | Orange cREDuCING PATIENT wAIT TIME wITH SIMulATIoN MoDElINGMary Coniglio and Senthil Balasubramanian, Penn MedicineIntermediate levelA simulation model was built to accurately reflect the patient flow in the cancer center. The model incorporated real patient scheduling data and resource constraints. Patient time in the department was reduced significantly by increasing the number of patients seen independently by nurse practitioners and revising the lab prioritization. Priorities were set based on quantified improvements.

healthcare refOrm track | Orange eDElIvERING oN THE PATIENT PRoMISE – JouRNEy To REDuCE HoSPITAl loSLauren Cooper, Wake Forest Baptist HealthBasic level“We will keep you safe, care for you, involve you and your family, and respect you and your time.” This is the patient promise at Wake Forest Baptist Medical Center (WFBMC). In order to deliver on this promise we need to reduce our overall hospital length of stay. This presentation will highlight key LOS reduction projects during fiscal year 14 and their impact on keeping our patient promise.

SATuRDAy, FEbRuARy 22 - 10 - 10:50 A.M.



patient flOW track (10 - 10:20 a.m.) | Orange fvISuAlIzING, ANAlyzING, AND oPTIMIzING oR AND PACu STAFFING SCHEDulESTodd LeBaron, Intermountain HealthcareIntermediate levelThis presentation will focus on the methodology used to efficiently predict and match staff to patient workload requirements. Several automated tools will be presented, including a predictive tool used to schedule staff and a detail simulation tool used to visualize staffing levels and patient volumes by hour of the day.

patient flOW track (10:30 - 10:50 a.m.) | Orange fbREAKING DowN DEPARTMENT bARRIERS To IMPRovE uTIlIzATIoNStephen Clayman, OptimalUseIntermediate levelThis presentation will review opportunities to maximize hospital resources by identifying clinical spaces that can be used by multiple departments based on time of day, patient volumes and types. Simulation modeling is used to demonstrate this potential. Case studies will provide real-world examples.

change management track | Orange gSTRATEGIES To ACCElERATE lEARNING, PRoMoTE ACCEPTANCE AND PREvENT SKIll DECAyMatthew Johnston and David Jones, Design Interactive Inc.Basic levelLessons learned from a consumer goods manufacturing change management case study shall be presented and applied to the medical industry with a focus on communication strategies and the design and implementation of training systems to accelerate learning and prevent skill decay.

change management track (10:30 - 10:50 a.m.) | Orange gIMPlEMENTING ANDoN IN HEAlTHCARE DElIvERyKambiz Farahmand, North Dakota State UniversityAll levelsAn Andon system was developed for capturing and documenting defects along with the ability to present emergency and urgent situations to members of the management for making decisions. The Andon system will allow for notification and alarming needed to tackle and resolve the problem or incident using problem swarming.

SATuRDAy, FEbRuARy 22 - 10 - 10:50 A.M. (CoNTINuED)


leadership & management track | Orange aERRoR PRooF HEAlTHCARE – How To ACCElERATE youR IMPRovEMENT EFFoRTSKevin McManus, Great SystemsBasic levelExcellent levels of quality cannot be achieved by simply asking people to be careful. How do high performance healthcare systems achieve very low error rates on a consistent basis, while others struggle to even capture the errors that occur daily? This presentation will describe several best practices you can use to better ‘error proof’ the different processes in your healthcare system.

lean six sigma track | Orange BAPPlyING lEAN HEAlTHCARE IN DEvEloPING CouNTRIES, A SuCCESS CASE IN PRIvATE HoSPITAlS IN MExICoAgustin Perez-Araos, ITESM Campus GDAAll levelsThis presentation covers changing the organizational culture from traditional management to lean healthcare and continuous improvement. The project ranged from conducting strategic planning, key performance indicators definition, and implementing lean tools in four critical processes: admission, emergency room, medication and inputs procurement.

Big data/analytics and clinical decisiOn suppOrt track | Orange cIMPRovING HEAlTHCARE QuAlITy AND EFFICIENCy THRouGH bIG DATA ANAlyTICSThomas Pearson, Franciscan St. Francis HealthIntermediate levelWhen unlimited data from electronic medical records meet the new tools for predictive analytics, visual analytics, process monitoring, and real-time action alerts, the potential for healthcare improvement accelerates. But these new methods can be complex, costly and confusing. This presentation describes how Franciscan St. Francis is applying big data analytics for more improvement at lower cost.

healthcare refOrm track | Orange ebuNDlED CARE AT uNIvERSITy oF wISCoNSIN HEAlTHElizabeth Strutz, University of Wisconsin Medical FoundationAll levelsAs part of University of Wisconsin Health’s transition to becoming an Accountable Care Organization, the Bundled Care Program was established in 2012 to promote coordinated care, improve quality outcomes, reduce waste and improve patient experiences. Discover how industrial engineering concepts were used to improve processes in a kidney transplant bundle.

patient flOW track | Orange fPRovEN INNovATIvE STRATEGIES To INCREASE PATIENT ACCESS To CARESumeet Kumar, North Bay Regional Health CentreAll levelsNorth Bay Regional Health Centre is leading northeast Ontario, Canada, in an aggressive approach to ensure patients have access to the right care. Learn what innovative, sustainable strategies and partnerships were employed to decrease length of stay from the emergency department to an inpatient bed by 57 percent.

change management track | Orange glACK oF SuSTAINAbIlITy: CuRING THE MoST DANGERouS CHRoNIC DISEASE IN HEAlTHCAREMarci Jackson, Premier Inc.Intermediate levelWhy do healthcare processes allow defects and waste unacceptable in any other industry? Is healthcare so different that processes are not sustainable? They absolutely can be sustained if proper measures are applied toward four discrete characteristics. Join me to assess how leading hospitals have leveraged these proven characteristics to sustain excellence.

SATuRDAy, FEbRuARy 22 - 1:30 - 2:20 P.M.



leadership & management track | Orange aTRANSFoRMING THE GIANT HAIRbAllMike Stoecklein, ThedaCare Center for Healthcare ValueIntermediate levelAll organizations are “hairballs”: cumbersome, bureaucratic, fraught with waste and inefficiency, impeding creativity and innovation. It doesn’t have to stay that way. The knowledge about how to orbit the hairball is available to anyone who wishes to learn, but orbiting the hairball will not be sufficient. Transformation of management is required, and we have access to that knowledge as well.

lean six sigma track | Orange BCoACHING FoR lEAN AND KAIzENJoseph Swartz, Franciscan St. Francis Health, Mark Graban, KaiNexusAll levelsLearn the basics on how to coach staff through individual and small group-led lean and kaizen improvements. Coaching practices and examples will be presented from a variety of healthcare organizations.

Big data/analytics and clinical decisiOn suppOrt track | Orange cMy wIFE HAS METASTATIC bREAST CANCER. I’M A STATISTICIAN; How CAN I HElP?T. Allen Pannell Jr., University of Tennessee Center for Executive EducationBasic levelBusiness analytics and big data are becoming the next wave in management improvement strategies like Six Sigma, lean and TQM. The age of big data is creating a unique opportunity for an accelerated and enhanced embracement of data in all industries, with healthcare being at the forefront.

human factOrs track | Orange eTHE APPlICATIoN oF HuMAN FACToRS ENGINEERING To HEAlTHCAREBrian Fillipo, Bon Secours St. Mary’sBasic levelOne of the most powerful tools to help providers improve the reliability of healthcare is the application of human factors engineering (HFE). The basic concepts of HFE and how they can be applied to healthcare will be reviewed. Real life examples will be given.

patient flOW track | Orange fENGINEERING ToolS FoR IMPRovED uTIlIzATIoN MANAGEMENT AT THE vHAJordan Peck, Coby Durham and Tom Gormley, New England Veterans Engineering Resource Center (VERC)Intermediate levelA utilization management system has recently been implemented at the Veterans Health Administration. The issues that have led to difficulty meeting utilization goals will be described and a spreadsheet simulation tool will be introduced, which helped VHA hospitals make resource decisions to improve utilization metrics.

student cOmpetitiOn | Orange goPTIMIzING RESIDENT-bASED TEAMlET SCHEDulES To IMPRovE CoNTINuITy IN PRIMARy CARERachel J. Miller, Northeastern UniversityOne of modern healthcare’s important innovations, the Patient-Centered Medical Home (PCMH) model, suggests a format of team-based care in order to improve continuity. Continuity of care, continuous care from a consistent provider, drives patient satisfaction and improved health outcomes. In clinics staffed with residents (physicians-in-training), continuity and team-based care are difficult to achieve. At Cambridge Health Alliance’s Family Medicine Clinic in Malden, Mass. (MFMC), a teamlet model was tested as an approach to improving continuity.

SATuRDAy, FEbRuARy 22 - 2:30 - 3:20 P.M.


leadership & management track | Orange aMASTERING youR EQ – EMoTIoNAl INTEllIGENCE – THE DIFFERENTIAToR oF lEADERSHIP SuCCESSJean Ann Larson, Jean Ann Larson and AssociatesIntermediate levelPer Daniel Goleman, 90 percent of the difference between star performers and average performers in high levels of leadership can be explained by EQ. Understanding the multifaceted aspects of EQ and learning how to develop our own EQ will help us develop wisdom in order to lead better continuous improvement and change in our organizations.

lean six sigma track | Orange BuSE oF lEAN IN HEAlTHCARE FACIlITy PlANNING AND DESIGNAmanda Mewborn and Marvina Williams, Perkins+WillBasic levelWith healthcare reform looming, healthcare organizations are seeking advancements in efficiency, quality, and experience. Lean is key in the design of healthcare facilities. This session will present an overview of use of lean as an architectural design tool, followed by four case studies detailing the impact of lean principles on design of healthcare facilities, including the results achieved.

cOst reductiOn track | Orange cuSING TREND REPoRTS AND RElATED FoRMS To CoNTAIN STAFFING CoSTSJohn Templin, Templin Management Associates Inc.Intermediate levelUse position control reports, staffing patterns and staffing grids to establish staffing standards. Use this information in biweekly or monthly trend reports to contain costs and have top management understanding and support. Show how to use the historic data for annual budget projections.

human factOrs track | Orange eCASE STuDy: REDuCING MANuAl PIPETTING AT A ClINICAl DIAGNoSTICS lAboRAToRyIvana Wireman, Ohio Bureau of Workers’ CompensationAll levelsAttendees will be able to identify the problems associated with manual pipetting tasks involved in analysis of patient blood samples. This case study will document the engineering controls implemented at one large organization that focused on improving employee comfort while optimizing processes. The company won two awards for these solutions at the 2013 Ohio Safety and Health Safety Congress.

patient flOW track | Orange flEAN APPRoACH To HEAlTHCARE SCHEDulINGKeith Leitner, University of TennesseeIntermediate levelHealthcare started moving to scheduled practices in the mid mid-1900s, and many scheduling philosophies have emerged, but none have been accepted as best practice. This is due to the omnipresent challenge in healthcare - variation. Service and patient variation means that provider utilization is frequently at the expense of patient waiting. This session will highlight the lean solution to this issue.

student cOmpetitiOn | Orange gCASE STuDy CoMPETITIoN


SATuRDAy, FEbRuARy 22 – 3:30 - 4:20 P.M.


leadership & management track | Orange aSHIFTING ovER 50 ClINICS To PATIENT CENTER MEDICAl HoME MoDElMichael Parris and Jean Donie, Banner HealthIntermediate levelBringing the Patient Center Medical Home across our entire primary care network through a system-led initiative has been a journey. Changing the very structure of our care delivery model required a great deal of buy-in, change management, communication, and leadership strength.

lean six sigma track | Orange BHow To CoNDuCT AN EFFECTIvE lEAN (HANDS-oN) SIMulATIoN woRKSHoPMatt Morrissette, More Effective Consulting LLCBasic levelDiscover what your employees need in a lean simulation hands-on training class. See how to really engage your employees, create a cycle time takt time bar chart or use role playing to associate their own work environment. This class teaches more than 20 methods to engage employees during a lean workshop. Throw Powerpoint out and use sensory and logic-based methods to engage them.

cOst reductiOn track | Orange cREDuCING ExPENSES IN NoN-vARIAblE CoST CENTERSJeff Ratliff and Todd Schneider, OhioHealthIntermediate levelOhioHealth, an eight-hospital system, evaluated all areas including traditionally fixed cost departments including HR, Organizational Development, Finance, Marketing, and Facilities. Evaluation of in-source vs. outsource, contract consolidation, standardization, and rationalization of services enabled the organization to find significant opportunities for savings.

change management track | Orange euSING lEAN AND SIx SIGMA ToolS To REDuCE 30-DAy READMISSIoN RATESDerek Murray and Roque Perez-Velez, Shands HealthcareBasic levelThe discharge process is defined as the transition to the next level of care. It incorporates actions on the day of admission,

the days between the admission and discharge, the day of discharge, and after discharge. The presentation describes the process of how the presenters used Six Sigma and lean tools to facilitate a cross-functional group in developing a standardized discharge process.

supply chain track | Orange fPRoCESS IMPRovEMENTS IN HoSPITAl SuPPly CHAIN loGISTICSSeth Hostetler and Aaron Homiak, Geisinger Health SystemBasic levelThis presentation will provide several examples of projects where process improvement tools were employed to improve support service departments’ work flows and increase service levels. These projects focus on many processes including warehouse operations, linen distribution, mail processing, and the use of a real-time location system for improved asset management.

Quality track (8 - 8:20 a.m.) | Orange gREDuCING ClINICAl vARIATIoN AND TESTING IN THE HEAD & NECK CENTERLaura Burke, MD Anderson Cancer CenterAll levelsThe goal of this project was to design a regimen to best coordinate follow-up care for patients treated by multiple provider teams in the Head and Neck Center at The University of Texas MD Anderson Cancer Center. This system would reduce the number of appointments and tests for patients.

Quality track (8:30 - 8:50 a.m.) | Orange gMoRPHING THE ClASSRooM INTo THE “REAl woRlD”: A FIvE-yEAR REvIEw oF A lEAN SIx SIGMA CouRSEDarrell Burke, J. Mickey Trim and Jose Quintana, University of Alabama at BirminghamAll levelsIn recent years the healthcare sector’s adoption of lean/six sigma tools has received significant attention. This presentation reviews, over a five-year period, how a graduate level university course has significantly changed to provide increasing value to healthcare providers while providing for hands-on learning in the “real world.” Lessons learned, tools used, and future plans are discussed.

SuNDAy, FEbRuARy 23 - 8 - 8:50 A.M.


leadership & management track | Orange aGooD ACCouNTING AuGMENTS PRoCESS ENGINEERINGBrian D. Gregory, ORTimes LLC, Deborah W. Gregory, Bentley UniversityAll levelsAccounting system design in healthcare facilities should provide data that help systems engineers increase productivity and decrease cost in order to better compete on price.

lean six sigma track | Orange BPHARMACy Go lEAN: AN INITIATIvE IN lEAN CulTuREParviz Kheirkhah, Miguel Lozano, Dalia Farhat, and Laura Burke, MD Anderson Cancer CenterAll levelsThe Office of Performance Improvement was requested by the Division of Pharmacy to assess current inventory practices and offer opportunities to improve inventory management systems. In the study phase, we found out training the teams and pharmacy staff has a vital role in our project success. Therefore “Pharmacy Go Lean” was identified as one sub-project in the division of Pharmacy.

cOst reductiOn track | Orange cFuNCTIoNAl TREE STRuCTuRES “FTS”THE PATH To SuSTAINAblE IMPRovEMENTSJames Bologna, Truven Health Analytics, and Reza Ziaee, Banner Health SystemPart 1 of 2All levelsBased on different studies, approximately 70 percent of all operations and quality improvement projects do sustain their gain beyond six to nine months. FTS provides a stable structure based on a set of uniform, reliable and standardized functions and processes.

human factOrs track | Orange eEvAluATING ExISTING SAFE PATIENT HANDlING PRoGRAMS - KEy lEARNINGS AND PoINTERSElise Condie, EORM Inc.Intermediate levelA number of states have established requirements for a Safe Patient Handling (SPH) program in acute-care facilities. SPH programs can affect both patient and caregiver safety. This presentation describes considerations to make when analyzing the effectiveness of an SPH program, drawing on international experiences.

supply chain track | Orange fCENTRAlIzED RESouRCE MANAGEMENT SySTEM (CRSM): A CASE STuDy FRoM TuRKEyMustafa Yildiz and M. Mahmud Khan, University of South CarolinaBasic levelThe Centralized Resource Management System (CRSM) which has been implemented by Ministry of Health (MoH) since 2009 helped the MoH monitor hospital inventories and enabled the transfer of pharmaceuticals and medical supplies among hospitals. This case study analyzes the process of implementing the CRMS and its effects on hospital-based outcomes.

Quality track | Orange gbuNDlED PAyMENT MoDElS & PRoCESS IMPRovEMENT oPPoRTuNITIESBrenton Faber, Worcester Polytechnic InstituteIntermediate levelOver the past year, our team has been building models to assess the impact of a bundled payments system on four hospital service lines: Orthopedics, congestive heart failure, pneumonia, and diabetes. The project expands beyond financial modeling to highlight process issues that emerge when services transition from fee-for-service to bundled payments.

SuNDAy, FEbRuARy 23 - 11:10 A.M. - NooN



leadership & management track | Orange aDAIly HuDDlES ACHIEvE STRATEGIC RESulTSSherida Harvey, OhioHealthIntermediate levelDiscover how OhioHealth focused their efforts on improving lagging performance metrics by incorporating appropriate leading indicators into daily management activities at the procedural and inpatient areas. Leveraging tools such as standardization of templates and huddle procedures in all practice areas, this presentation will demonstrate lean tools utilized and results achieved.

leadership & management track | Orange BTwo DATA PoINTS ARE NoT A TREND: uSING SPC To MANAGE bETTERMark Graban, KaiNexusBasic levelHealthcare leaders often make bad decisions due to a lack of statistical understanding. This session will remind attendees that simple comparisons of two data points or comparisons to goals and targets can be misleading. Control charts allow us to better validate project success and make better ongoing management decisions.

cOst reductiOn track | Orange cFuNCTIoNAl TREE STRuCTuRES “FTS”THE PATH To SuSTAINAblE IMPRovEMENTSJames Bologna, Truven Health Analytics, and Reza Ziaee, Banner Health SystemPart 2 of 2All levelsBased on different studies, approximately 70 percent of all operations and quality improvement projects do sustain their gain beyond six to nine months. FTS provides a stable structure based on set of uniform, reliable and standardized functions and processes.

pOtpOurri track | Orange eGooGlE GlASS AND HEAlTHCARE INFoRMATIoN AND woRKFlowCharles Webster, EHR Workflow Inc.Basic levelGoogle Glass is a small, sensor-equipped, head-mounted display connected to the Internet. How can Glass improve healthcare information management and EHR workflow? Dr. Webster, a Glass Explorer, will have Glass on hand to demonstrate, explain, and predict. Depending on audience size, attendees can try it out!

supply chain track | Orange fDEvEloPING A PRoCESS FoR ExPIRED MATERIAlS MANAGEMENT AND PREvENTIoNElia Cole and Zachary Gersten, Boston University School of Public HealthBasic levelThis project used Lean concepts to develop an efficient system for medical supply management within the Operating Room Floor of the West Roxbury Veterans Affairs Hospital.

Quality track | Orange gSAFE PATIENT TRANSPoRT AND HANDoFFS To NoN-INvASIvE CARDIoloGy lAboRAToRySusan Seidensticker, University of Texas Medical Branch (UTMB)Intermediate levelClinically unstable patients are at risk every time they are transported. When tests are ordered, there are often options to bring the test to the patient. UTMB’s Echo Lab has maintained a 50 percent reduction in transportation of clinically unstable patients to the procedural area and will share its success story.

SuNDAy, FEbRuARy 23 - 12:10 - 1 P.M.


AbSTRACT #4 : oPERATIoNAl STRATEGy DEPloyMENT AND SuSTAINMENT To IMPRovE PATIENT Flow, QuAlITy, AND PATIENT ExPERIENCESang Yoon, Providence Health & Services, United States

AbSTRACT #15: IMPRovING PATIENT’S FIRST IMPRESSIoN: REDuCE PATIENT REGISTRATIoN TIME Lara Wheelhouse (United States)

AbSTRACT #21: DEvEloPING A PRoCESS FoR ExPIRED MATERIAlS MANAGEMENT AND PREvENTIoN Elia Cole and Zachary Gersten, Boston University School of Public Health

AbSTRACT #29: STANDARDIzED woRK: oNly you CAN PREvENT woRKPlACE FIRESMarti Jordan, East Tennessee Children’s Hospital

AbSTRACT #30: INNovATIvE CHAllENGE To PRoMoTE 5S EDuCATIoN, IMPlEMENTATIoN, ADAPTATIoN AND SuSTAINAbIlITyEddie Perez-Ruberte, Mayo Clinic, and Lynn Hill

AbSTRACT #31: bRIDGE To TRANSPlANT DEvICE oRDER PRoCESS RE-ENGINEERING Derek Murray, Shands Health Care

AbSTRACT #34: THE APPlICATIoN oF KANo MoDElING IN STAFF bENEFITS oPEN ENRollMENT PRoCESS Norman Pimentel, Boulder Community Hospital

AbSTRACT #36: buNDlED PAyMENT MoDElS & PRoCESS IMPRovEMENT oPPoRTuNITIESBrenton Faber, Worcester Polytechnic Institute

AbSTRACT #38: HEAlTH SySTEMS ENGINEERING AT uw HEAlTH: PARTNERING To REDESIGN AMbulAToRy CARE Elizabeth Strutz, Lauren Fiedler, Sue Ertl and Sally Kraft, University of Wisconsin Health

AbSTRACT #44: REDuCING wASTED uNuSED SuPPlIES IN MEDICAl uNITS Nadia Lahrichi, Elliot Silverman, and Rita Di Girolama, Sir Mortimer B. Davis Jewish General Hospital (Canada), and Lawrence Rosenberg, McGill University

AbSTRACT #45: APPlICATIoNS FoR REAl-TIME loCATIoN SySTEM TECHNoloGy IN THE oPERATING RooM Susan Seidensticker, University of Texas Medical Branch (UTMB)

AbSTRACT #46: EMbEDDING SAFETy AND EFFICIENCy INTo THE DESIGN oF A NEw INPATIENT FACIlITySusan Seidensticker, University of Texas Medical Branch (UTMB)

AbSTRACT #48: REDuCING lENGTH oF STAy AND IMPRovING bED AlloCATIoN wITH DyNAMIC SIMulATIoNHosni Adra, CreateaSoft

Posters will be on display in the Exhibit Hall. They will be posted in order of the abstract number. Authors will be at their posters between 11 a.m. and noon on Saturday, Feb. 22, to answer

poster sessions


AbSTRACT #49: CREATING A QuAlITy CulTuRE – DIARIES oF PERFoRMANCE IMPRovEMENT CoNSulTANTS Sophie Clyne, Providence Health Care (United States), and Meghan MacLeod, Camille Rozon, and Francisco Velazquez, Providence Health Care (Canada)

AbSTRACT #52: INTEGRATING PRoCESS SIMulATIoN INTo STANDARD lEAN SIx SIGMA PRACTICEBrittany Hagedorn, Simul8, Todd Roberts, Memorial Health System

AbSTRACT #62: ExAMPlES oF PHySICIANS DAIly INTEGRATIoN oF SySTEMS ENGINEERING AND FINANCE Brian D. Gregory, ORTimes LLC, and Deborah W. Gregory, Bentley University

AbSTRACT #63: oPTIMIzING PERSoNNEl FuNGIbIlITy To INCREASE THRouGHPuTBrian D. Gregory, ORTimes LLC, and Deborah W. Gregory, Bentley University

AbSTRACT #66: EFFICIENT oR wITH DyNAMIC SIMulATIoN AND lIvE DATA Hosni Adra

AbSTRACT #67: EFFECTIvE EMERGENCy DEPARTMENT SIMulATIoN Hosni Adra

AbSTRACT #68: DETECTING PHySIoloGICAl DETERIoRATIoN AND AlERTING HoSPITAl PHySICIANS: CAN IT woRK? Santiago Romero-Brufau and Jeanne Huddleston, Mayo Clinic; Bruce Morlan, Matthew Johnson, and Joel Hickman, May Clinic Rochester; James Naessens

AbSTRACT #69: uSING DATA ANAlySIS To DETERMINE THE IMPACT oF RESouRCE AlloCATIoNS John Kros and Evelyn Brown, East Carolina University Department of Marketing & Supply Chain Management

AbSTRACT #88: THE HIGH CoST oF QuAlITy IN AN AuToMATED ENvIRoNMENT Matthew Clark, Mayo Clinic

AbSTRACT #94: MoRPHING THE ClASSRooM INTo THE “REAl woRlD”: A FIvE-yEAR REvIEw oF A lEAN SIx SIGMA CouRSE Darrell Burke, J. Mickey Trim, and Jose Quintana, University of Alabama at Birmingham

AbSTRACT #100: INCREASING ACCuRACy oF PoSTINGS IN THE oPERATING RooM Rachel Douglas, MD Anderson Cancer Center, and Ashley Robinson

AbSTRACT #101: PRoFESSIoNAl DEvEloPMENT A3 - Do you HAvE youRS? Darrin Judkins, Boulder Community Hospital

AbSTRACT #102: oPERATIoNAl MoDElING AND SIMulATIoN: ANAlyzE AND oPTIMIzE HEAlTHCARE SySTEM PERFoRMANCEDavid Morgareidge, RTKL Associates Inc.

AbSTRACT #114: TRACKING PATIENT Flow uSING RFID John Jackson and Weton Bryant, UF Health Shands

AbSTRACT #118: TRANSlATIoN/IMPlEMENTATIoN SCIENCE: CAN RESEARCH AND PRACTICE CoME To A MIDDlE GRouND?Tarun Mohan Lal, Mayo Clinic


AbSTRACT #126: vAluE STREAMS AT THE INDIANAPolIS vA HoSPITAlChris Tucker, Richard L. Roudebush Veterans Affairs Hospital, and Lindsay Hopkins, Veterans Health Administration

AbSTRACT #141: DEvEloPMENT AND IMPlEMENTATIoN oF AN INTEGRATED CARE TRANSITIoN PIloT PRoGRAM Samira Qadir and Eric Beck, University of Chicago Medicine, and Laura Kneale

AbSTRACT #143: vIRTuAl 5S: REDuCING RISK THRouGH bETTER Tool uSE Michele Stuart, Efficiency Engineers, and Kristin May, Ellis Medicine

AbSTRACT #147: PRIoRITIzATIoN oF PERFoRMANCE IMPRovEMENT EFFoRTS FoR MEDICAl IMAGE vIEwING SySTEM uSING KANo MoDEl Mohd Ragheb El-Sharo, Jacob Elo, Md Rana, and Dorothy Larsen, Mayo Clinic

AbSTRACT #148: RIGHT PATIENT, RIGHT PlACE, RIGHT TIME – PATIENT- CENTERED Flow Dayna Roberts, University Health Network (Canada), and Brenda Kenefick

AbSTRACT #151: ASSESSING AND MAINTAINING QuAlITy oF CARE FoR vETERANS wITH MENTAl HEAlTH DISoRDERS Christine Tang, Renata Konrad, and Andrew Trapp, Worcester Polytechnic Institute

AbSTRACT #154: THE SEvEN TENETS oF HEAlTHCARE PRoCESS IMPRovEMENT Lucien (Lou) Keller, Flexsim Software Products Inc.

AbSTRACT #161: FAIluRE MoDE AND EFFECTS ANAlySIS (FMEA): PRoACTIvE RISK ANAlySIS FoR bEDSIDE PATIENT RESCuE Yue Dong, Jennifer Elmer, Julie Schmidt, Lynn Loynes, Sean Caples, Jeff Jensen, and Jeanne Huddleston, Mayo Clinic

AbSTRACT #162: THE CMS HEAlTHCARE INDuSTRIAl ENGINEERING CENTER SuMMER INTERNSHIP PRoGRAM James Benneyan, Northeastern University; Corey Balint and Thomas Cullinane, Healthcare Systems Engineering Institute; Laura Hyde

AbSTRACT #165: MoDElING THE CoNNECTEDNESS AND SPREAD PoTENTIAl oF HEAlTHCARE QuAlITy IMPRovEMENT NETwoRKS James Benneyan, Northeastern University; Corey Balint, Dayna Martinez, Nicholas Andrianas, and Cory Stasko, Healthcare Systems Engineering Institute

AbSTRACT #169: AN INDuSTRy-uNIvERSITy CollAboRATIvE RESEARCH CENTER APPRoACH To HEAlTHCARE TRANSFoRMATIoN James Benneyan, Northeastern University; Dayna Martinez and Susan Goldstein, Healthcare Systems Engineering Institute

AbSTRACT #172: IT’S All AbouT wHAT you lEAvE bEHIND – vAluE AND SuSTAINMENT Keith Poole, Khrusallis.org; Nimish Patel, HCA; Joseph Swartz, Franciscan St. Francis Health

AbSTRACT #174: ToolS FoR IMPRovING ED obSERvATIoN uNITS AND uRGENT CARE CENTER oPERATIoNS James Benneyan, Northeastern University; Kendall Sanderson and Cory Stasko, Healthcare Systems Engineering Institute; Laura Hyde

poster sessions (continued)


AbSTRACT #177: bENETRAvEl CoNvERSIoN FRoM CASH Rick Lawson, Department of Veteran Affairs

AbSTRACT #182: ANAlySIS oF REAl-TIME HoSPITAl NEEDS AND RFID bENEFITS Hulya Yazici, FGCU

AbSTRACT #184: INTEGRATING INTERvENTIoNS IN CPoES To REDuCE lAboRAToRy TEST REQuEST ERRoRS Gouri Prakash, CitiusTech Inc. (India)

AbSTRACT #185: uSE oF SIMulATIoN To oPTIMIzE PEDIATRIC SCHEDulING TEMPlATESMolly Williams, University of Wisconsin Medical Foundation

AbSTRACT #186: bEHAvIoRAl AND CoGNITIvE PERFoRMANCE INFoRMATIoN bASElINES FoR IMPRovED TbI REHAbIlITATIoN Siobhan Heiden and Barrett Caldwell, Purdue University

AbSTRACT #188: SIMulATIoN MoDElING oF SySTEM PERFoRMANCE FoR uNIvERSITy oF ColoRADo’S EMERGENCy DEPARTMENT Michelle Boyd and Allyson Robbins, Analytical Decision Services LLC

AbSTRACT #189: IMPRovING PATIENT SAFETy AND CuTTING CoSTS IN THE uK: A STICKy buSINESS Kelvin Yan, Imperial College London

AbSTRACT #190: TECHNoloGy-AIDED TRANSFoRMATIoN oF MobIlE EQuIPMENT MANAGEMENT PRoCESSESAlexandra McCaffrey, Virtua

AbSTRACT #191: AuToMATED ToolS To SCHEDulE RESIDENTS: IMPRovING TRAINING AND PATIENT CARE Amy Cohn, Young-Chae Hong, Ishan Mukherjee, Elizabeth Perelstein, Zachary Vershure, University of Michigan; Jennifer Zank

AbSTRACT #192: IMPRovING PATIENT Flow IN AN ouTPATIENT INFuSIoN CENTER Amy Cohn, Brian Denton, Spyros Potiris, Jeremy Castaing, Autumn Heiny, and Christopher Friese, University of Michigan; Louise Salamin, UMHS

AbSTRACT #193: A SIMulATIoN-bASED Tool To IMPRovE MATCHING oF RESIDENTS To SuRGICAl TRAINING oPPoRTuNITIES Amy Cohn, Mark Daskin, Rishindra Reddy, Frank Seagull, Ryan Chen, Asher Perlmutter, Wiliam Pozehl, Andrea Obi, University of Michigan


hotel map


exhibitors

Binghamton University | Booth #103With so very few engineering-based healthcare degrees in existence, Bingham-ton University is proud to offer an acceler-ated Executive Master of Science in Health Systems degree program in Manhattan. Students can learn from award-winning professors and industry professionals from various allied health systems and complete their degree in one year.

Binghamton University – Department of Systems Science and Industrial EngineeringP.O. Box 6000Binghamton, NY 13902-6000P: (607) 777-6511F: (607) [email protected]/ssie/grad/mshs-nyc/

EmLogis, Inc. | Booth #206EmLogis provide smart employee scheduling software that allows users to access, manage and receive schedule in-formation wherever they can access the internet. We understand the complexity of healthcare employee scheduling. Our SmartRules Scheduler™ prioritizes cost, compliance, service levels and fourteen other criteria to provide you with the optimum scheduling solution.

EmLogis, Inc.9800 Richmond AvenueSuite #235Houston, TX 77042P: (713) 785-0960F: (713) 785-0986Melissa Vega: [email protected]

CreateASoft, Inc. | Booth #104Next Generation Dynamic Simulation, Simcad Pro, offers an intuitive on-the-fly simulation environment to improve, op-timize, and visualize healthcare systems. From ED and OR, to hospital logistics and resource planning, Simcad Pro integrates with live and historical data to provide the most effective simulation system on the market today. Check out SimTrack for live EMR connectivity, schedule adher-ence, and real time dashboards with forecasting.

CreateASoft, Inc.3909 75th St., Suite 105Aurora, IL 60504P: (630) 428-2850F: (630) 566-0756Katie Yochem: [email protected]

FlexSim Healthcare |Booth #200FlexSim HC is the only discrete-event simulation software designed specifically for healthcare and patient flow model-ing. FlexSim HC easily models all health-care operations from emergency depart-ment, clinics, OR/PACU, floor units, pharmacy and labs. FlexSim HC uses patent-pending technology that allows the user to model complex patient flows without the need for programming.

FlexSim Software Products Inc.1577 N Technology WayOrem, UT 84097P: (801) 224-6914F: (801) 224-6984Jessica Haws: [email protected]

.com

Process Improvement Solutions


iDashboards | Booth #207iDashboards is a user-friendly, cost-ef-fective, enterprise solution providing an alternative to complex and expensive BI software. Gain real-time insight into crit-ical data, KPIs and metrics for enhanced decision-making. With a low cost of ownership, cutting-edge technology, and proven user-adoption, iDashboards has become the software of choice for data visualization.

iDashboards900 Tower Dr. 4th FloorTroy, MI 48098P: (248) 528-7160F: (866) 920-5530Frank DeFrank: [email protected]

Haskell | Booth #106BHaskell provides superior facility solu-tions for quality healthcare. Our fully-in-tegrated professionals provide business planning, feasibility and site analysis, acquisition, financing, energy supply chain solutions, design and construction services under one roof. The Healthcare team also independently consults to provide process analytics and simula-tion modeling for improved efficiency of clinical operations.

Haskell111 Riverside AvenueJacksonville, FL 32202P: (904) 791-4520James Eaton: [email protected]

McKesson | Booth #108McKesson’s holistic capacity manage-ment strategy includes predictive analy-tics for accurately forecasting patient demand far enough in advance so you can proactively align staff and resources, along with real-time visual controls for tracking patient status and operational processes in order to improve patient flow, staff productivity and care quality.

McKesson5995 Windward ParkwayAlpharetta, GA 30005P: (404) 338-6000Michelle LaLumia: [email protected]/capacitymanagement

Lehigh University | Booth #208Lehigh is a premier residential research university, ranked in the top tier of national research universities each year. We are a coeducational, nondenomi-national, private university that offers a distinct academic environment to un-dergraduate and graduate students from across the globe. Visit www.lehigh.edu/hse for more information.

Lehigh University200 West Packer AvenueBethlehem, PA 18015P: (610) 758-5867 F: (610) 758-6766Linda Wismer: [email protected]/hse


Minitab | Booth #101Minitab is the leading provider of qual-ity improvement software. Minitab® Statistical Software, Quality Companion by Minitab®, and Quality Trainer by Minitab™ provide a complete solution for Six Sigma and other projects. Com-panies that rely on Minitab software and services to achieve world-class quality include Akron Children’s Hospital and APS Healthcare. Visit www.minitab.com.

Minitab1829 Pine Hall RoadState College, PA 16801P: (814) [email protected]

Parallon | Booth #202Parallon is a leading provider of health-care business and operational ser-vices. Parallon partners with hospitals, healthcare systems and non-acute care providers to improve their business per-formance through our deep knowledge and proven practices in revenue cycle; technology; workforce management; consulting; and group purchasing and supply chain via HealthTrust.

Parallon6640 Carothers Parkway, Suite 500Franklin, TN 37067P: (615) [email protected]

North Carolina State University ISE | Booth #100As one of the nation’s top academic pro-grams, we seek to lead the profession by providing tomorrow’s leaders. Not only are we developing revolutionary ideas in traditional areas, we are pioneer-ing breakthroughs in new ones such as Health Systems Engineering. Check out booth 100 to see how we are changing the world.

North Carolina State University Campus 111 Lampe Drive, Campus Box 7906Raleigh, NC 27695 P: (919) 515-6401 F: (919) 515-5281 Debbie Allgood-Staton: [email protected]

exhibitors

MicroAutomation, Inc. | Booth #106MicroAutomation is a full service Consulting and Professional Services organization focused on contact center automation and improvement. With proven experience across most product manufacturers and platforms, MicroAu-tomation is able to work in any envi-ronment to deliver true ROI through impactful solutions.

MicroAutomation, Inc5870 Trinity Parkway, Suite 600Centreville, VA 20120P: (703) 543-2127Victoire deLeusomme: [email protected]


QI Macros for Excel | Booth #102The QI Macros for Excel draws Pareto, control charts, histograms and fishbone diagrams. It contains more than 90 tem-plates including flowcharts, value stream maps and FMEA. Used by over 3,000 hospitals to develop and complete Lean Six Sigma projects. The most afford-able solution on the market. Visit www.qimacros.com for a free 30-day trial.

QI Macros for Excel2696 S. Colorado Blvd., Suite 555Denver, CO 80222P: (303) 756-9144 | (888) 468-1537F: (303) 756-3107 | (888) 468-1536Nicholas Schmidt: [email protected]

Simio LLC | Booth #201Critical facility design/process improve-ment decisions can drag on for years while stakeholders struggle to reach consensus. Simio simulation tools help you build evidence and “buy-in” by coupling stunning 3D visualizations with powerful predictive analysis. Patented rapid modeling technology with unprecedented flexibility helps you build realistic models without writing computer code.

Simio LLC504 Beaver StreetSewickley, PA 15143P: (412) 265-1425F: (412) 253-9278Molly Arthur: [email protected]/index.html

The Quality Group, Inc. | Booth #205The Quality Group (TQG) offers Lean/SS blended training for Healthcare organizations. Our customized imple-mentations achieve superior results. Elegantly designed, web-based modules enable you to provide first class Process Improvement training. With 22+ years of LSS training, TQG’s blended learn-ing experience bears better outcomes, higher student approvals, and lower training costs.

The Quality Group, Inc.5825 Glenridge Dr., #3-101Atlanta, GA 30328P: (800) 772-3071F: (404) 252-4475Laura Taylor: [email protected]

ProModel Corporation | Booth #209ProModel Healthcare Simulation Solutions offer health systems the unique ability to perform accurate, highly detailed predictive analysis of the specific and systemic impacts of operational, process, and layout changes BEFORE decisions are made. ProModel’s simulation-based, predictive technology and expert consulting services will help you make better decisions – faster.

ProModel Corporation7540 Windsor Drive, Suite 300Allentown, PA 18195 P: (877) 333-4499F: (610) [email protected]


Society of Cardiovascular Patient Care | Booth #105The Society of Cardiovascular Patient Care (SCPC) is a process improvement based nonprofit organization dedicated to helping facilities develop efficient methods of caring for acute coronary syndrome, heart failure, and a-fib pa-tients. SCPC offers educational opportu-nities and patient-centered accreditation programs based on best practices and protocols resulting in better outcomes.

Society of Cardiovascular Patient Care6161 Riverside DriveDublin, OH 43017P: (614) 442-5950F: (614) [email protected]

Truven Health Analytics | Booth #204Truven Health Analytics has been a leader for more than 30 years, delivering unbiased information, analytics, bench-marks, services, and related expertise. We collaborate with our customers across all segments of healthcare to uncover and realize opportunities for improving quality, efficiency, and out-comes. Our Operational and Financial solutions help healthcare providers improve operating costs, labor produc-tivity, and resource allocation.

Truven Health Analytics6200 S. Syracuse Way, Suite 300Greenwood Village, CO 80111P: (303) 486-6540F: (303) 486-6464Rob Schenk: [email protected]

exhibitors

SIMUL8 Healthcare | Booth #109For over 20 years, SIMUL8 software has delivered cost savings and efficiency gains for major healthcare organizations across the world including Geisinger, Johns Hopkins, FUNSALUD, and the UK National Health Service. Our special-ized global healthcare team is 100% dedicated to improving healthcare with simulation.

SIMUL8 Healthcare 225 Franklin Street Boston, MA 02110P: (800) [email protected]

Society for Health Systems | Booth #207BThe Society for Health Systems is a professional association that focuses on the needs and resources of health systems professionals and leaders who are charged with improving health-care processes. SHS offers the latest in process analytics, tools, techniques and methodologies for performance improvement.

Society for Health Systems3577 Parkway Lane, Suite 200Norcross, GA 30092P: (770) 449-0461F: (770) 263-8532www.societyforhealthsystems.org


University of Michigan – Tauber Institute | Booth #107A collaboration between the University of Michigan’s Stephen M. Ross School of Business and the College of Engineering and many industry partners to facilitate cross-disciplinary education in global operations management. Well-designed team projects form the cornerstone of the Tauber Institute experience and allow students to apply their knowledge quickly.

University of Michigan – Tauber Institute for Global Operations701 TappanAnn Arbor, MI 48109P: (734) 647-0308P: (734) 647-1334Theresa Ceccarelli: [email protected]

University of Tennessee | Booth #203University of Tennessee Center for Ex-ecutive Education, home to the nation’s #1 physician executive MBA program, conducts CME-certified education for medical professionals; delivers custom on-site training in Lean Healthcare, Lean OR, and Lean for Scheduled Healthcare; and facilitates on-site PI and QI transfor-mation projects for healthcare organiza-tions.

University of TennesseeCenter for Executive Education603 Haslam Business Building1000 Volunteer BoulevardKnoxville, TN 37996-4161P: (865) 974-5001Shirley Cuff: [email protected]://ExecEd.utk.edu


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HILTON ORLANDOORLANDO, FLORIDA

FEBURARY 21 - 23, 2014 Healthcare Syst Process Improvement Conference

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North Carolina State University ISE

100

Minitab 101

QI Macros for Excel 102

Binghamton University 103

CreateASoft 104

Society of Cardiovascular Patient Care

105

MicroAutomation, Inc. 106

Haskell 106B

University of Michigan - Tauber Institute

107

McKesson 108

SIMUL8 Healthcare 109

FlexSim Healthcare 200

Simio LLC 201

Parallon 202

University of Tennessee 203

Truven Health Analytics 204

The Quality Group, Inc. 205

EmLogis, Inc. 206

iDashboards 207

Society for Health Systems 207B

Lehigh University 208

Promodel Corporation 209

POSTER SESSIONS


february 18-20, 2015the rosen plaza hotel | orlando, florida

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