1

Company A

DatePrepared for WHD (Dawn) – March 2015

2

3

Our VisionOur VisionTo Be The First Choice

and Leaders in Sales, Marketing AndMerchandising Services.

Our MissionOur MissionTo Build Everlasting Profitable Relationships WithClients, Principals, Staff, Shareholders and any

Other Stakeholders through the Provision ofConsistent Superior Quality of Service.

Our ValuesOur ValuesQuality Service

IntegrityTeamwork

Social ResponsibilityAccountability

4

The RMS General Approach To Business

ObjectivesObjectivesTo Grow Clients Overall Sales By Volume And Value.

PlanPlanTo Introduce A Comprehensive Sales And

Merchandising Strategy For Clients Targeted At TheStores.

StrategyStrategyInitiate A Strategic Partnership By Contractual

Agreement With Client

5

RMS Has Been Operating In FMCG Non-food Sales, Marketing And Merchandising Services Since 1985. We are the biggest service provider in the sector with projected volumes of R4.3billion this 2015/2016 financial year.

The Board Of Directors Are: Andy Simaan – Chairman, Ian Tittley - Operations Director, Allan Daniels – Sales & Marketing Director and Shaun Rivalland a Divisional Director.

RMS Has A Diverse Principal Base Comprising Of Some Of South Africa’s Leading Non-food Companies And Brands. Although The Business Has Directors Oversight, It Is Divisionalised With Each Division Essentially Independent Of The Other. (From The Senior Managers, their PA's , Team Leaders, Merchandisers And Salesmen).

Our Dedicated Teams Are Able To Offer Nationwide Coverage, Which Enhances Service Levels Resulting In RMS Being The Preferred Non-food Choice By The Majority Of Chain Stores. This Coupled With Our Level Of Experience And Specialised Service Has Made RMS The Leading Non – Food Sales, Marketing And Merchandising Team In South Africa.

RMS's Success Rests In Our Unique Structure In The Stores And The Close Relationship That Has Been Built Over 30 Years Between Our Principals, The Retailer And Ourselves.

Background & History

6

Chairman/ CEO Group P A P A - EC

Andy Simaan P A - KZN P A - WC

Financial Director

Operational Director

Sales & Marketing Director

Paul Koski Ian Tittley Allan Daniels

FINANCE/ADMIN MASSDISCOUNTRS MASSWAREHOUSE MASSBUILDFinance Manager Divisional Director Divisional Manager Divisional ManagerAlan Rozenthal Shaun Rivalland Meryl Young Wayne Muir

Accounts HR Manager IT & Assett Manager Store Operations Store Operations Store Operations

RMS/MASSMART ORGANOGRAM - January 2015

--------------

7

                                 

  MASSBUILD  

   

 Sales and Marketing Director

 

 Allan Daniels

 

   

 Divisional Manager

 

 Wayne Muir

 

   

 Admin Assistant Admin Assistant

 

 Fareedah Moosa

Shanice Govender  

   

  GAUTENG & OUTER AREAS WC EC KZN BOTSWANA Mozambique 

   

  ROM ROM ROM ROM ROM AOM AOM AOM  

  Victor Ndlovu Michael Pershouse Charles MampaneAmanda Miller

Maureen Lawrence Mahen Pillay Another Another  

   

  AOM  

   John McVean   

   

  Store Store Store Store Store Store Store Store  

  Operations Operations Operations  Operations  Operations Operations Operations Operations  

   

                                 

8

Assistant Key Account Admin Office Assistant Lydia Kganyago   Udelle Govender   Anthea Chetty 

Key Account Manager Key Account Manager Carrie-Anne Thomson   Carolyn Britz 

WESTERN CAPE KWAZULU NATAL

AREA OPERATIONS MANAGER

AREA OPERATIONS MANAGER

AREA OPERATIONS MANAGER

AREA OPERATIONS MANAGER PE

AREA OPERATIONS MANAGER EL

AREA OPERATIONS MANAGER

Godfrey Magari Robert Tladi Allan Brooks Laurika van Tonder Vivian Williams Denzil Maharaj

Game- 39 Stores Game- 32 Stores Game- 15 Stores Game- 7 Stores Game- 3 Stores Game- 17 StoresDion Wired- 8 Stores Dion Wired- 6 Stores Dion Wired- 3 Stores

BWH- 2 Stores (Botswana) Store Store Store Store Store Operations Operations Operations

Store Operations OperationsOperations

MASSDISCOUNTERS

GP & INLAND EASTERN CAPE

Divisional Director Shaun Rivalland

(Game)

9

                         

       

  MASSWAREHOUSE  

                         

          Group Sales and Marketing Director          

          Allan Daniels          

                         

          Divisional Manager          

          Meryl Young          

                       

          Admin Assistant   FMCG Assistant          

          Kristen Jonathan   Rayeesa Badat          

                         Gauteng Gauteng WC   KZN   EC  

  Regional Operations Manager 

Field Marketer FMCG Gauteng  Regional Operations

Manager   Regional Operations Manager   Regional Operations Manager  

  Marushka Nagia Jonathan Viljoen   Stephen Thompson Lenny Govender   Maureen Lawrence  

                     

  Germiston   Woodmead   Centurion   Ottery   Springfield   PE  

  Store Store Store Store Store Store  

  Operations Operations Operations Operations Operations Operations  

                       

  Crown Mines   Alberton   Wonderboom   Montague Gardens   Amanzimtoti      

  Store Store Store Store Store  

  Operations Operations Operations Operations Operations  

                         

  Vaal   Strubensvalley   Silverlakes Cape Gate   PMB      

  Store Store Store Store Store  

  Operations Operations Operations Operations Operations  

             

  Nelspruit   Polokwane   Bloemfontein            

  Store Store Store  

  Operations Operations Operations  

       

                         

10

RMS GAUTENG UNIT 2 CEDARWOOD OFFICE PARK, MOUNT LABANON ROAD, WOODMEAD

SANDTON, JOHANNESBURGTEL NO. :011 804-4465FAX NO. :011 802-0028

RMS NATAL 7TH FLOOR, LIBERTY TOWERS,SOUTH TOWERCNR ALIWAL & WEST STREETDURBANTEL NO. :031 368-1425FAX NO. :031 368-1482

RMS WESTERN CAPE 9 ALBION CLOSE53 ALBION ROADRONDEBOSCHTEL NO. :021 689 8811FAX NO. :021 689 8811

RMS EASTERN CAPE 2 CHAVANTI CREST, CIRCULAR DRIVEFAIRVIEW, PORT ELIZABETHTEL NO. :041 367-4005FAX NO. :041 367-4005

RMS Regions

11

Summary and Benefits RMS

– 30 years proven history in retail.– Hands on approach – Director’s take personal

responsibility.– Excellent store relationships.– In Depth understanding of the Retailers model.– Permanent in store staffing thereby ensuring shelf fill.– Massmart focused and exclusive.– Proactive approach.– Quick Response time in dealing with issues that may

arise.– Economy of scale.– Staff management thereby allowing you the time to focus

on trading.– Social responsibility programs. – BEE Compliant.

12

Business science ……..

The concept of the science behind the business is relatively new in the Non- food division of the FMCG market, but used extensively in the food and grocery divisions of the market.

In so saying RMS will invest just over R1mil this year by way of creating a new division within the business focusing specifically on data analysis and associated interests.

There will be two models run simultaneously:-–Internal Data Analyst – Builders group–Supplier Implant – Game

The purpose of the role of a supplier implant is to be the main interface between the supplier into the retailer. Positioned at the retailer's headquarters and working closely with the trading team.

Walmart make extensive use of supplier implants based at their head office in Bentonville, Arkansas.

13

.

RMS Offering • Ensure that correct pricing is executed

1.   Store pricing label changes2.   Supplier pricing label changes3.   Ensuring Promo pricing in place

• Check stock levels• POS Implementation• Merchandising in store (according to planogrames• Influence sales at Point of Sale• Execution of ongoing marketing initiatives• Feedback to clients

1.   Regular / Scheduled reports 2.    Activity execution reports3.    Ad Hoc reports – upon request4.   Competitor feedback

• Dedicated Merchandisers in all Stores1. Merchandising Resource Product /          department specific 2.   Knowledgeable on product – Trained product          specialist

• Access to Data Analyst1.    Effective use of data2.    Dedicated resource to analyze         information

14

.

RMS Divisional Manager KPI

• Effectively manage the business unit• Continuous staff development and mentoring• Regular liaison with suppliers• Meetings at Head Office level with relevant suppliers,

MM’s and buyers• Meetings with relevant Massbuild Managers• Effectively communicate Head Office/supplier strategy to

Operational Management, and ensure same is implemented by set dates

• Liaise with buyers and suppliers regularly regarding any agreed activity (Rollout Plans)

• Evaluate implementation of agreed objectives• Store visits to include GM and Sales Managers• Seek and develop New Business opportunities• Effectively manage overheads in line with budget

15

.

RMS Regional Manager KPI

• Liaise with clients regarding operational matters (set meetings at stores as per call cycle).

• Return phone calls and/or messages promptly.• Regular inter action and updates with GM’s and SM’s.• Complete the floor audit with every call and ensuring the

audit is signed off by the relevant SM and/or DM.• Evaluate Team Leaders and staff on a continuous basis,

ensuring standards are met and maintained.• Monitor and check staff electronic clock ins.• Ensure Dress Code Of Staff Is Correct. • Ensure That The Return Cages Are Cleared regularly

and that back up areas are clean and tidy.• Ensure That Returns Paperwork Is Correctly

Completed.• Ensure That the stores have sufficient stock. If not,

inform suppler and store immediately.• Ensure That any agreed planograms are correct at all

times.

16

.

RMS Team Leader KPI

• Ensure staff are at work by addressing them every morning via a floor walk

• Report any absenteeism to both store and your line Manager immediately• Ensure electronic store clocking's are sent to head office by 10:00 AM

every Monday and ensure head office acknowledge receipt of same• Implement the agreed activity as per communication from RMS head

office and/or RMS Ops Management. Ensure time lines are put in place with staff for completion of same

• Check staff productivity levels on a continuous basis• Ensure staff maintain required merchandising standards• Ensure staff are in appropriate uniform• Manage aged stock returns by required deadlines• Ensure feedback required by head office and suppliers is submitted

before deadlines• Communicate with RMS Ops Managers on any issues that affect the

business• Assist RMS suppliers appropriately and courteously when visiting stores• RMS work file to be maintained in a proper and orderly manner with all

relevant information updated

17

18

Thank You For Your Time.Thank You For Your Time.

Questions andQuestions and AnswersAnswers

Thank You For Your Time.Thank You For Your Time.

Questions andQuestions and AnswersAnswers