RMM-100tHE Easy Way tO ManaGE REtuRnEd MailQuickly process undeliverable mail, track customer responses and update your customer records.

RMM-100 is a user friendly software application that uses a scanner to extract information from a BCR or 2D barcode in the returned mail address field. It then automatically populates a spreadsheet with the mailpiece customer ID so you can:

RMM-100adVancEd sOFtWaRE FOR FastER HandlinG and tRacKinG

QUiCKLY pRoCess UNdeLiVeRABLe oR RetURNed mAiLEvery day in the UK, 16,480 residents move, 1000’s of businesses change address and about 2000 people pass away so customer databases soon become outdated. Mail to such addresses is returned to sender so your database needs to be updated.

RMM-100 automates handling of returned mail:• scan and capture data to update your customer records in

a managed and reliable process• analyse reasons for returns and plan corrective action• reduce wasted mailings

A smARteR WAY to mANAge CAmpAigN RespoNsesRMM-100 makes it simple to process and record responses to mar-keting campaigns, such as response devices, remittances or reply cards:• monitor campaign effectiveness by region or customer type• improve future response rates

Business Apply Barcode Customer

Undeliverable

Post

Expected return(e.g. reply card, ...)scan with

RMM-100

HoW it WoRKs

Customer Database

AdVANCed sCANNiNg ANd pRoCessiNg

Mail pieces that are returned contain:• BCR or 2D Data Matrix• Return Reason Label• Hand Written Information

RMM-100 processes the captured data and creates a file containing the data for each mailpiece that is returned. This makes it easy to:• Electronically update your customer database

or mailing files• Analyse and record the Reason Returned information

and plan corrective action• Analyse campaign effectiveness

BCR scanner reads the BCR or 2D Data Matrix printed on the mailpiece by the sender. With RMM-100 the user can:• Add additional information by either entering data

or scan a further barcode• Read and capture the returned reason label and scan

the corresponding barcode on the Reason Returned Master• Link the received data to an external source

for additional information• Store it in a repository and export to other applications

for further processing

AUtomAte RetURNed mAiL pRoCessiNg

RedUCe Costs ANd AVoid RepeAted eRRoR mAiLiNgs

gAtHeR VALUABLe CUstomeR iNFoRmAtioN to eNsURe dAtABAses ARe Kept Up to dAte

impRoVe CUstomeR CommUNiCAtioNs ANd RedUCe eRRoR RisKs

iNCReAse tHe VALUe oF FUtURe mAiL

RetURNed mAiL1

dAtA CAptURe mAde eAsY2

impRoVed dAtA iNteLLigeNCe3

© 2013. Neopost Limited.All rights reserved.

Neopost LimitedNeopost House, South StreetRomford, Essex, RM1 2ARTel.: (01708) 746000Fax: (01708) 726361

www.neopost.co.uknds.neopost.com

Being ISO 9001 and 14001 certified, Neopost will serve you in accordance with the highest process, quality and

environmental standards.

RMM-100EssEntial data,Easily captuREd

WHY CHoose Neopost?Neopost is a global leader in tailor-made business solutions for the postal and related digital world of tomorrow. Whether you run a small company or employ thousands of people around the world, you need fast, fluid solutions that save time and money while helping you make the most of business opportunities. Our solutions bring together our well-tried technologies with the latest high tech and intuitive solutions, allowing you to stay agile and competitive. Neopost is aware of the need for constant innovation while being strongly committed to the ethics of sustainable development. For advice and support you can depend on our global commitment to supply first-class service, whether on the phone, on site or online. With a direct presence in 29 countries and partners in more than 90 countries worldwide, Neopost 5,900 employees are highly skilled professionals who back-up their customers locally at every stage of their project.

soFtWARe oVeRVieW

• Database connection to Access or SQL Database (Access Database provided with software)

• When no database, standalone usage with text file (.csv)• Reads BCR and 2D Datamatrix marks, configurable to any

content of the marks by defining the scan pattern

sYstem ReQUiRemeNts• Windows XP, Windows 7, Windows Server 2008,

Windows Server 2010, 32/64 bit• Pentium DualCore 2.5 GHz or better• 4GB (2GB) RAM for Windows 7/Windows Server 2008,

Windows Server 2010 (Windows XP)• Internet access for installation/licensing• USB or Serial Port (COM) for scanner

FeAtURes & BeNeFits

opeRAtioNAL eFFiCieNCY• Streamline inbound mail handling• Eliminate keying time to record information• Gather critical information prior to envelope opening• Distribute time-critical information to relevant departments

in a more timely manner and allow the business to react faster

CommUNiCAtioNs QUALitY & seCURitY• Prevent keying errors• Analyse returned data (reason)• Track and record inbound mail receipt of critical documents• Reduce the risk of mishandled mail• Improve database management and address data quality

when fed back to CRM/ERP• Enhance customer communications with detailed, accurate

and valuable information in a useable format

BUdget optimisAtioN• Save on postage by avoiding use of inaccurate addresses and

repetitive error mailings• Reduce costs by automating the processing of returned mail

1. Title screen with application name and profile name2. Operator and Configuration tabs (if configuration enabled)3. Symbols bar for save, export, settings and help4/5. Monitoring table with list of scanned items/Log window6. Status bar with indication of scanner and repository status

sAVe time, moNeY ANd ResoURCesWith the advanced functionality of RMM-100 on hand to automate your Returned Mail Processing, you’ll be able to free up resources for other important things. You’ll save yourself untold hassle and make future campaigns more cost-effective.

LeARN ABoUt YoUR CUstomeRsThe information captured by the RMM-100 will help you understand why a mail item has been returned by your targeted customer. It will give you an insight into your customers and their potential future behaviour and teach you more about how the data industry operates. This valuable information can help improve both your future mail targeting and your ROI.