Welcome Book

CONTENTS PAGE

A IMPORTANT CONTACTS 2

B CONDOMINIUM 101 5

C CENTRAL INFORMATION 11

C.1 CENTRAL CONDOMINIUMS 11

C.1.1 Central 11

C.1.2 LEED Accreditation 13

C.2 THE DETAILS 18

C.2.1 Building Address 18

C.2.2 Lobbies, Elevators and Circulation 18

C.2.3 Amenities 18

C.2.4 Shared Facilities 18

C.2.5 Car Share 19

C.2.6 Bicycle Parking 19

C.2.7 Concierge 19

C.2.8 Moving 19

C.2.9 Building Access and Security 19

C.2.10 Recycling System 20

C.2.11 Construction Completion 20

D THINGS TO KNOW ABOUT YOUR LOFT UNIT 21

D.1 MECHANICAL AND ELECTRICAL SYSTEMS 22

D.1.1 Heating and Cooling 22

D.1.2 Ventilation 22

D.1.3 Plumbing 23

D.1.4 Electrical System, Switched Receptacles and Outlets 23

D.1.5 Electricity Metering 24

D.1.6 Sprinklers 24

D.1.7 Telephone / Cable / High Speed Internet 24

D.2 KITCHEN APPLIANCES 25

D.3 COMPONENTS AND FINISHES 25

D.3.1 Walls 25

D.3.2 Wood Flooring, Stairs and Half Walls 26

D.3.3 Cabinets, Countertops, Tiles and Backsplashes 27

D.3.4 Doors 28

D.3.5 Caulking 28

D.3.6 Condensation 28

Welcome to your new Hideaway home.Included in this book is information that will answer questions you may have about living in a condominium; the three-phase Central development in general; and your particularHideaway unit.

CONTENTS PAGE

D.4 NON-PHYSICAL ELEMENTS OF YOUR UNIT 29

D.4.1 Pets 29

D.4.2 Insurance 29

D.4.3 Window Coverings 30

D.4.4 Outdoor Furniture Restrictions 30

D.4.5 Suite Keys 30

E CUSTOMER SERVICE 31

E.1 CUSTOMER SERVICE OVERVIEW 32

E.2 INSPECTIONS 32

E.2.1 Pre-Delivery Inspection (PDI) 32

E.2.2 30-Day Inspection 32

E.3 PROCEDURE FOR SERVICE WORK AFTER MOVE-IN 33

E.3.1 Customer Service Representative 33

E.3.2 All Correspondence to be in Writing 33

E.3.3 Scheduling Service Calls 33

E.3.4 Non-warrantable Service Calls 33

E.3.5 Service Notice 34

E.3.6 Statutory Warranty Forms (30-Day and Year-End Submissions) 35

E.3.7 Common Element Issues 35

E.4 CONSTRUCTION PERFORMANCE GUIDELINES 36

F YOUR WARRANTIES 37

G LIVING GREEN 41

H STAYING IN TOUCH 44

RESORT LIVING IN THE CITY

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CONCIERGE

The primary function of the Concierge is to:

■ Control the flow of vehicular and pedestrian traffic intothe building

■ Monitor the cameras located throughout the parkingareas and other common areas

■ Attend to emergencies■ Respond to resident requests for information and

assistance■ Assist with elevator bookings and move-ins/outs■ Assist with deliveries, visitor parking, booking

amenities, and accepting small parcel deliveries (only non-perishable items)

More information on the Concierge service is set out in Section C.2.7.

A. IMPORTANT CONTACTS

Concierge

Rob MinicucciT 613.421.4632E centralphase2@gmail.com

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CUSTOMER SERVICE

Please address all in-suite Tarion deficiency claims and warrantyitems to Karolina Craig, our Customer Service Representative. Customer Service

Karolina CraigT 613.867.2747E karolina@centralcondominiums.com

PROPERTY MANAGER

You should contact the Property Manager to deal with suchissues as:

■ Cleanliness and maintenance of the common areas■ Malfunctioning of such things as the garage doors,

garbage chutes or recycling systems■ Building security■ Building staff concerns■ Fire alarm malfunctioning■ Broken pipes or common element issues■ Noise issues with neighbours, where they cannot be

settled privately■ Collection of monthly common element fees

Taggart Realty Management

T 613.234.7000

EMERGENCIES

In the event of an emergency, such as a loss of heating, waterleakage or any urgent deficiency that could cause damage orharm, please contact the Property Manager immediately. Duringoff-hours you should contact the emergency service department of the appropriate utility and/or the Property Manager by way ofthis emergency number.

Please note that lockouts and in-suite deficiencies are notconsidered after hour emergencies. Charges may apply for misuse.

For all medical emergencies, call 911.

Taggart Realty Management

24 Hour Emergency Line T 613.239.4087

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DEVELOPER

Urban Capital is the developer of Hideaway Condominiums andhas sold your loft unit to you.

If you have any questions with respect to the purchase of yourunit or the terms of your purchase agreement, please contactKarolina Craig at the Hideaway Sales Office.

If you have any other questions for Urban Capital, pleasecontact Taya Cook.

Urban Capital

17 Nelson StreetToronto, ON M5V 0G2

Taya CookT 416.304.1755E cook@urbancapital.ca

BOARD OF DIRECTORS

The condominium’s Board of Directors is responsible forenforcing the Declaration, By-laws and Rules of thecondominium as well as general affairs and owner concerns inthe building. The Board will consist of owners who volunteerand are elected during the turnover meeting, which will be heldapproximately two months after the building is registered.

To contact the Board of Directors, please send allcorrespondence through the Property Manager.

Board of Directors

Contact the Board of Directors viathe Property Manager

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B.1 WHAT IS A CONDOMINIUM?

The term “condominium” typically refers to a form of legal ownership, rather than a particular type of building.Condominiums are most often thought of as high-rise residential buildings, but they can also be townhousecomplexes, low-rise residential buildings and even commercial complexes.

Condominium ownership consists of two parts. The first part is a collection of private dwellings called “units”.Each unit is owned by and registered in the name of the purchaser of the unit. The second part consists of the“common elements” of the building that may include lobbies, hallways, elevators, recreational facilities,walkways, gardens, etc. Common elements may also include structural elements and mechanical and electricalservices. The ownership of these common elements is shared amongst all the individual unit owners, as is thecost of their operation, maintenance and ongoing replacement.

Each unit owner has an undivided interest in the common elements of the building. This undivided interest isusually expressed as a percentage equal to the size or value of the unit in question compared to the total size orvalue of all of the units in the condominium. This percentage determines your ownership percentage in thecommon elements as well as the monthly fees that you must pay towards their upkeep and renewal.

B. CONDOMINIUM 101

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B.2 WHAT IS THE PROCESS TO CLOSE MY CONDOMINIUM PURCHASE?

There are four basic steps to registering your condominium and closing your purchase.

Step 1: Occupancy (Interim Closing)

You first take possession or “occupancy” of your unit when it is ready to be occupied. Prior to this time we willhave notified you of your Confirmed Occupancy Date and you will have attended your Pre-Delivery Inspection(PDI) (more on this later).

At the time you take occupancy of your unit it is most likely that the condominium will not yet have been“registered” (more on that later), so we cannot transfer legal title of your unit to you (as the title has not yet beencreated).

So, instead of paying us the balance of your purchase price, you are required to pay a monthly Occupancy Fee(similar to rent), which consists of three elements:

1. Monthly Condominium Fees2. Estimated Monthly Realty Taxes3. Monthly Interest Component on the balance of your purchase price (i.e. just the interest component,

not any principal repayment)

Approximately five to ten days prior to your Occupancy Date, we will provide your solicitor with the specificcalculation of the above amounts, and you will provide us (again through the solicitors) with a series of post-dated cheques.

Please note that your “Occupancy Date” is not the same as your move-in date. Your Occupancy Date is the dateon which your Interim Closing takes place, an action involving your and our solicitors, while your move-in date isthe date you actually move in to your unit.

Step 2: Condominium Registration

A condominium is formally created when it is “registered” with the provincial registry or land titles office. Onceall the units and common elements within the building are “substantially completed” (a technical term certifiedby our architects), the condominium registration process begins. This process is initiated when we submit plansand paperwork to the proper governmental authorities. The condominium’s Declaration and Description areultimately registered in the Land Titles Office, following approval of these documents by the authorities.

At the time the condominium is “registered” the one property that existed before registration is legally dividedinto individual condominium units plus the common elements. Because no title has yet transferred to anyindividual purchaser, at this point the developer still owns the property, although it is in the form of individualcondominium units (together with the common elements), rather than one undivided property.

It is our responsibility to manage the condominium registration process, and we will notify you within 30 days ofregistration. The entire process may take several months following your Occupancy (Interim Closing).

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Step 3: Unit Transfer (Final Closing)

The Unit Transfer Date, or Final Closing Date, is the date upon which you receive title to your unit, and occursapproximately four weeks after the condominium has been registered. We will give your solicitor notice of theactual Unit Transfer Date once registration occurs. All units in the building typically close on the same UnitTransfer Date.

On the Unit Transfer Date, your purchase and sale transaction with us is “closed”. The closing is based on astatement of adjustments that our lawyers prepare and send to your lawyers approximately one week prior to theclosing date. This Statement of Adjustments accounts for outstanding occupancy fees, realty taxes, warranty feesetc. as provided for in your sales contract. At the same time, your lawyer will receive a deed/transfer of title toyour home (for ultimate registration), in exchange for your payment of the outstanding balance of the purchaseprice. This outstanding balance can either come from a final cash payment or from a bank that is providing youwith your mortgage.

It is your responsibility to make all arrangements with your bank and lawyer and be prepared to close yourpurchase on the Unit Transfer Date. Any post dated interim occupancy cheques recorded and not cashed will bevoided on this day.

Step 4: Turnover

Once the unit transfers have taken place, a Board of Directors, elected by and generally made up of theindividual condominium owners and occupiers, takes responsibility for the management of the corporation’sbusiness affairs. There is usually a Turnover Meeting where this transfer of responsibility (from us to the newlyelected Board) takes place. This turnover meeting typically happens a couple of months after the Unit TransferDate and is coordinated by the Property Manager.

B.3 WHAT DO I OWN WHEN I BUY A CONDOMINIUM?

When you purchase a condominium, you own your unit, as well as the specific percentage of the commonelements. The boundaries of each individual unit and the percentage of common elements you own may varyfrom condominium to condominium, depending on how they are specified in the condominium’s governingdocuments. The boundaries of your condominium unit are an important consideration, particularly if you plan toundertake any alterations or renovations. The unit typically includes any equipment, systems, finishes, etc. thatare contained only in the individual unit.

Components of building systems that serve more than one unit, such as structural elements and mechanical andelectrical services, are often considered part of the common elements, particularly when they are located outsideof the unit boundaries specified in the condominium’s governing documents.

There may be some parts of the condominium complex that are called “exclusive use common elements.” Theyare outside the unit boundaries, but for the exclusive use of the owner of a particular unit. Balconies and terracesare common examples of exclusive use common elements. While these spaces are exclusive to your use, theremay be restrictions on how and when you can use them.

Your condominium documents will spell out your unit boundaries, what are considered common elements, andwhat are considered exclusive use common elements.

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B.4 WHAT RULES AND RESTRICTIONS MIGHT I ENCOUNTER IN A CONDOMINIUM?

Every condominium is governed by its own set of rules, regulations and by-laws. These are necessary to ensurethat condominiums are properly operated and maintained, and also to define the rights and obligations of theindividual owners. With respect to the latter, condominiums may have restrictions regarding the number ofoccupants per unit, pets, noise, parking, and when certain amenities may be used.

Many condominiums have rules concerning the alteration of the unit space or its appearance. For example,Hideaway’s rules limit what colour and type of blinds you may install in your unit, and what you can store on yourbalcony, in order to maintain a consistent look of the exterior of the building.

The rules of your condominium are outlined in the condominium’s governing documents, principally theDeclaration and Disclosure Statement. Drafts of these two documents were provided to you upon your originalpurchase, and the final form will be provided to your solicitor as part of your closing process.

If you have questions or are uncertain of these condominium rules and regulations, contact your solicitor or theProperty Manager.

B.5 WHAT’S INCLUDED IN MY CONDO FEES?

Unit owners pay a monthly condominium fee to cover their portion of the operating expenses of the commonelements. A portion of this fee is allocated to the Reserve Fund that is created to ensure that there are sufficientfunds available for major repairs and replacements over the life of the building. Condominium fees are typicallycalculated based on the annual operating cost of the entire condominium, and then multiplied by each unit’spercentage ownership.

Condominium fees may include:

■ Day-to-day care and upkeep of the common elements (e.g. snow removal, landscaping, cleaning of thecommon elements including carpets and non accessible exterior windows, heating/cooling systemmaintenance)

■ Contributions to the Reserve Fund, which is used to pay for major repairs to and replacement of commonbuilding systems to ensure that the condominium is kept in good repair over the life of the building

■ Property management fees■ Building repair and maintenance■ Salaries of condominium employees (e.g. concierge)■ Costs of operating and maintaining the amenities (e.g. the pool, recreational facilities, party room)■ Common area utilities■ The condominium corporations’ insurance policies

What is, and is not, included in a condominium’s monthly fees should be clearly outlined in the operatingbudget. For the first year of the condominium’s operation, you should refer to the Budget contained in theDisclosure Documents that we provide to you and your lawyer at closing. This budget formed the basis of thecondominium fees that your Property Manager will be collecting from you for the first year.

For subsequent years your Board of Directors, working with your Property Manager, determines the annualcondominium budget.

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Condominium fees are neither optional nor negotiable. For example, unit owners are required to pay a sharetoward the care and upkeep of amenities such as swimming pools, regardless of whether they plan to actually usesuch amenities. Unit owners cannot withhold payment of their condominium fees if they are displeased with theBoard of Directors, the Property Manager or other unit owners. In Ontario, the condominium corporation canregister a lien on your unit if you do not pay your share of the common expenses. This means the corporation mayhave the right to sell your unit to recover the money it is owed. At a minimum, all the costs that the corporationhas incurred to collect your fees will be charged back to you, with interest.

B.6 WHAT'S MY VS. THE CONDOMINIUM’S RESPONSIBILITY TO MAINTAIN?

Most condominiums corporations contract out the day-to-day operations of the condominium to a propertymanagement company (“Property Manager”) under the direction of the condominium’s Board of Directors. Thecleaning of common areas; payment of common element utility bills; operation and maintenance of the domestichot water and heating and air-conditioning systems; snow and garbage removal; and the collection of monthlymaintenance fees typically fall under the jurisdiction of the Property Manager.

There are usually limits on the Property Manager’s authority. For example, anything that requires a majorexpenditure, or an expenditure not accounted for in the annual budget, may have to be approved by the Board ofDirectors. The Property Manager is not responsible for items or operational problems within individual units,unless they are related to the common elements (e.g. heating systems, roofs, windows, exterior walls).

You as the condominium unit owner are responsible for some maintenance duties, and the condominiumcorporation (through the Property Manager) is responsible for others.

Maintenance duties for the unit owner typically include:■ Internal unit plumbing, appliances, heating, air conditioning or electrical systems that are contained in

and serve only that unit■ Cleaning window surfaces that are accessible from outside the unit (i.e. where there is a balcony or

terrace)■ Cleaning some parts of the common elements like balconies and patios that are assigned to or for the

exclusive use of the unit holder

Maintenance duties for the condominium corporation typically include:■ Common area plumbing, electrical and heating and air-conditioning systems■ Roof repairs■ Window and door repair and replacement■ Landscaping■ Upkeep of recreational amenities and parking areas■ Any other part of the property that is not part of a unit

Sometimes the responsibility for maintenance and repair can be shared. For example, a heating and airconditioning (HVAC) system may be part of the common elements, but the unit owner may be responsible forsome tasks such as changing filters and maintaining the unit within the suite.

Please contact the Property Manager if you have any questions about your maintenance responsibilities.

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B.7 HOW DO I GET A COPY OF THE DECLARATION AND BY-LAWS?

As mentioned above, your condominium’s Declaration and By-laws will be provided to your solicitor after thecondominium is registered.

B.8 ARE THERE ANY RESTRICTION ON RENTING OUT MY UNIT?

Many condominium buyers purchase their units as an investment with the intent to rent them out. While mostcondominium corporations allow owners to rent their units to third parties, there are typically a few steps that youneed to take before doing so. This information is available from the Property Manager. Most importantly, theProperty Manager must always be aware of who is living in the unit and their contact information should there bean emergency. Owners must provide to property management a copy of the lease agreement and completedschedules 1+2 of the rules and regulation document.

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C. CENTRAL INFORMATION

C.1 CENTRAL CONDOMINIUMS

C.1.1 Central

Central is a three-phase, 544 unit, LEED certified, mixed-use development located at the corners of Bankand Gladstone and Bank and McLeod Streets, in Ottawa’s Centretown neighbourhood.

Designed by Toronto-based CORE Architects, the Central buildings are intended to be a modern expressionof the historic Bank Street vernacular. Filling a gap that existed in this part of the Bank Street strip, thedevelopment will connect the Glebe and downtown, re-stitching the local urban fabric and, by adding closeto 550 condominium residences and over 25,000 square feet of retail space, help to revitalize and energizethis part of the city.

Central Phase 1, at the corner of Bank and Gladstone, was completed in 2012. It contains 239 residentialunits, as well as a Shoppers Drug Mark, Starbucks, and Urban Capital’s sales office.

Central Phase 2, located at the corner of Bank and McLeod, contains 141 residential units and a 7,300square foot LCBO.

Hideaway, located to the east of Phase 2 along McLeod Street, will be completed in 2015 and contains afurther 164 residential units as well as extensive indoor and outdoor amenities, which will be shared withPhase 2. Central Phases 2 & 3 will ultimately be connected on every floor and will effectively constitute onebuilding. These buildings together are what we have called “Hideaway” and owners in each phase will havefull access to the amenity spaces in the other.(Phase 2 and 3 residents will not have access to theamenities in Central Phase 1, nor will Phase 1 residents have access to Hideaway’s amenities.)

CENTRALPHASE 2

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Bank Street

CENTRALPHASE 2

PHASE 3CENTRALPHASE 1

AERIAL VIEW OF CENTRAL

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C.1.2 LEED Accreditation

The Central buildings are among Ottawa’s most environmentally advanced condominiums. We have achievedLEED Gold for Central 1. From the sites themselves to the materials we used for construction to thebuildings’ high level of energy efficiency, Central is a leader in environmental design.

Because Central Phases 2 and 3 are effectively one building, they will be jointly registered with the CanadaGreen Building Council (CaGBC) as a LEED Silver or LEED Gold building. The process to obtain LEEDaccreditation is a long one and, given that we will only be applying once Phase 3 is completed, weanticipate that full accreditation will not take place until 2016.

As a LEED building, there are many new environmental features and technologies, either in your unitspecifically or as part of the building generally. These features are outlined in the “Green Living” section(Part G) of this Welcome Book.

Probably the most critical factor in ensuring that Central continues to benefit from its various environmentalfeatures is its ongoing property management. For this reason, we will be providing your Board of Directorsand Property Manager with a detailed manual outlining what needs to be done to ensure that the building isproperly operated and maintained as a LEED building.

LEED (Leadership in Energy and Environmental Design) is an internationally recognized system forevaluating the “green-ness” of building design and construction practices. Buildings that are awarded aLEED certification incorporate leading-edge design, construction, and operational practices that protectthe environment and promote healthy living conditions. LEED Certification indicates that experiencedprofessionals, working collaboratively, have arrived at a superior building design.

The LEED Rating System awards points for meeting design and performance standards that are muchhigher than those used in conventional buildings. Points are awarded in six categories:

■ Sustainable sites■ Water efficiency■ Energy and atmosphere■ Materials and resources■ Indoor environmental quality, and■ Innovation and design

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Residential LobbyElevatorsMoving RoomLockers

INTERIOR AMENITY

Party RoomTheatreGymChange Rooms

OUTDOOR AMENITY

Dining /Lounge Area Outdoor Pool Cabanas Fireplace

PHASE 2Residential LobbyElevatorsGarage EntranceLoading /Moving AreaMoving RoomRamp to ParkingLCBO

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C.2 THE DETAILS

C.2.1 Building Address

Your municipal address is:

C.2.2 Lobbies, Elevators and Parking

The lobby for Hideaway is located east of Bank Street, on the south side of McLeod. There are two elevatorsserving Hideaway. In addition, Phase 2 has its own two elevators, which are located adjacent to the Phase 2lobby further up McLeod. Given that the two phases are connected on all floors, upon completion ofHideaway, all floors of Phases 2 and 3 will be served by a total of four elevators.

Hideaway also contains two levels of underground parking. In addition to residential parking spaces, theseunderground levels contain locker rooms, bicycle storage, and visitor parking stalls. The undergroundparking is accessed from a garage entrance located on McLeod Street, at the eastern end of the Phase 2site, between Phases 2 and 3. The Phase 3 parking levels are a continuation of Phase 2, so that access toPhase 3 parking will be from the same entrance and will use the same ramps as Phase 2.

There is no commercial parking in Phases 2 or 3. Commercial parking for the LCBO (located on the groundfloor of Phase 2) is located in the public parking garage under Central Phase 1.

C.2.3 Amenities

Hideaway contains indoor amenities consisting of a gym; a party room with a bar and pool table; and aseparate screening room for private viewings. These amenities will open on to extensive outdoor amenitiesincluding a heated outdoor saltwater pool with flanking Caribbean style cabanas, and a furnished outdoordining and lounge area with communal barbecues and a stone-clad fireplace.

The amenities for Central Phase 2 are located on the second floor and include a gym; a party room withtheatre area; and an adjacent outdoor courtyard containing an illuminated water feature, a grass lawn withlounge chairs, dining tables and barbecues.

Once Phase 3 is completed, the two buildings will be connected on each level and residents will haveaccess to both amenity spaces. At that time, a shared-facilities agreement will be finalized between Central 2 and 3 to regulate the cost sharing for these shared spaces.

C.2.4 Shared Facilities

Central Phases 2 and 3 will be legally set up as separate condominium corporations, each with its own propertymanagement contract, condominium budget and board of directors. In addition, Central Phase 2 includes acommercial component on the ground floor, which is an LCBO retail outlet.

Shared facilities agreements are in place to govern the relationship between the residential and commercialportions of Central Phase 2, as well as the relationship between Central Phases 2 and 3. A copy of theseagreements will be registered as part of the condominium documents that will be provided to your lawyer atfinal closing.

340 McLeod Street, Ottawa, Ontario K2P 1A4

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C.2.5 Car Share

Hideaway is proud to offer a car share program conveniently located at the corner of Bank & Flora. Pleasesee the promotional materials included with your ‘Welcome Package’ for your introductory car sharemembership offer.

C.2.6 Bicycle Parking

Bicycle parking posts are located throughout the parking garage. To access the parking garage, residents whodo not own a vehicle parking space (and therefore do not have a garage transmitter to operate the overheadgarage door) can use their key-tag to open the garage door.

Bicycle posts will be available on a first come, first serve basis and are intended for bikes that are currentlyin use, and not as a long term storage space. Should a bike appear not to be regularly used, propertymanagement may place a notice for its removal and, after a stipulated warning period, remove the bike. Ifthis is of concern, please speak to the concierge.

Please note that it will be strictly prohibited to bring bikes through the lobby, corridors and public areas ofthe building.

C.2.7 Concierge

Hideaway and Central 2 have the benefit a shared concierge service 8 hours a day Monday to Friday.

C.2.8 Moving

As part of the Shared Facilities Agreement, Central Phase 2’s commercial tenant has exclusive access to theloading dock every day prior to noon. As such, all moves in to and out of the building must occur after thistime. Residents must reserve the loading dock and moving elevator with the concierge in advance. For security, moves must be monitored by building staff. If moves occur outside of regular concierge hours, a fee will apply.

C.2.9 Building Access and Security

With your safety in mind, we have included the following security features in Hideaway:

■ The building entrances, the elevator lobby access points at each of the two parking levels, andthe various amenity rooms are all equipped with proximity key-tag readers. To unlock a door yousimply hold your fob within 1 inch of the reader. The benefit of this system is its ease-of-use aswell as its security features, which among other things allow the Property Manager to add anddelete entrants, thereby controlling who can and cannot enter the building.

■ Each unit will receive two (2) key-tags. Additional key-tags may be purchased through theconcierge. One garage transmitter will also be supplied for each parking unit purchased.

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■ An enter phone is located in the building’s lobby vestibule, at the overhead door and the parkingvestibule on Level 1 of the parking garage. From your suite press 9 to open the front door. You willneed a call-waiting feature on your phone to accommodate visitors while you are making a call orthey will receive a busy signal. The system can be used with any local area phone line includingcell phones.

■ Security cameras have been installed at key security points in the building, such that activitiesat these locations will be recorded as well as visible on camera at the concierge desk.

■ Access to the parking garage requires either a garage transmitter (which opens the overheadgarage door) or a key-tag. Once inside the parking garage, a fob (or access by way of thetelephone-entry system) is required to access the residential lobbies. Only once someone isinside an elevator lobby will they have access to the rest of the building.

Notwithstanding the security features above, building security ultimately relies on resident vigilance. Alwayswatch whether someone is entering the building behind you, and remain at the garage door entrance untilthe door is closed to ensure no one gains access this way. Finally, do not let in unidentified persons by way ofthe telephone-entry system.

C.2.10 Recycling System

Hideaway is equipped with a “trisorter” recycling system that allows easy separation at each floor of garbageand recyclables. With the push of a button at your floor’s garbage chute door, the system directs itself to theproper container in the ground floor garbage room

It is imperative that you use this system properly, in order not to contaminate the separated bins and defeatthe purpose of this recycling facility. Instructions on how the system works are posted in thegarbage/recycling room on each floor.

In consideration of your neighbours, please do not dispose of garbage or recycling between 10:00 pm and8:00 am.

C.2.11 Construction Completion

When you occupy your unit it is possible that certain floors above you will still be under construction. Weanticipate that the balance of the units will be completed by early 2015. Until such time you should expectworkers to be on-site from 7:00 a.m. to 5:00 p.m. on weekdays, and from 8:00 a.m. to 5:00 p.m. onweekends.

Notwithstanding the above, construction work, including fire alarm testing, may take place outside thesehours. We apologize for any inconvenience.

Please be advised that we only receive occupancy permits for the floors we are occupying, and as such you oranyone you've brought on-site are not permitted to enter any unoccupied floor. We have instructed ourconstruction manager to strictly enforce this rule.

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This section addresses typical questions from new condominium owners, and provides some tips on maintaining yourloft unit and its components. The information is by no means exhaustive. Should you have more detailed questions aboutany of the items listed, or questions about other aspects of your unit, please contact your Property Manager directly

D. THINGS TO KNOW ABOUT YOUR LOFT UNIT

THE BARE MINIMUM

Complete and mail in your appliance warranty cards.

Arrange for your own contents and upgrades insurance (this is not covered in the condominium building insurancethat is part of your condo fees).

Complete and submit your Carma utility billing application form (see D.1.5 below).

Your heat pump and HRV both have filters. This filter should be replaced and/or cleaned (in the case of the HRV) every threemonths. Both of these units have condensate drains, and these should be checked for any blockage each time the filters arechanged. Note that the condominium corporation may put in place a program to do this.

The filter in the range hood in your microwave should also be cleaned on a monthly basis.

Do NOT use soap, ammonia-based cleaners, vinegar or detergents on your hardwood flooring and never pour water (orallow it to pool) on the floor. To clean hardwood floors use a lightly damp cloth and/or a proper wood cleaner.

Use only liquid non-abrasive cleaners on ceran-top stoves, bathtubs, countertops and stainless steel sinks.

Shut-off valves control water flow to individual plumbing fixtures and appliances. In the event of leak from a fixtureor appliance, immediately shut off the valve to it. For units with terraces and exterior hose bibs, prior to the firstfreeze, turn off the interior shut-off valve (located either at your main shut-off valve or under the bathroom sink),open the faucet to drain all water, then close the faucet.

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D.1 MECHANICAL AND ELECTRICAL SYSTEMS

D.1.1 Heating and Cooling

The heating and cooling for your unit is supplied by an energy efficient heat pump system located in thesuite. Where necessary, your unit may also contain electric baseboard heaters as a supplemental heatingsource in very cold temperatures. Heating and cooling are controlled by setting the desired temperature onyour wall mounted thermostat(s).

If your heating or air conditioning is not working, check the circuit breaker in your electrical panel (see"Electrical System", above). If the breaker is off or "tripped", switch it on. If it is on, switch it off for 30seconds and then switch it back on. If the heat pump does not start working, please contact the PropertyManager.

Your heating and cooling system will work most effectively if you keep the following points in mind:

■ The system is a "closed" one in that it recycles air within your unit. Warm or humid air fromoutside disrupts this process, so you must keep all windows and balcony doors closed inorder for the air conditioning system to be effective.

■ Your A/C will not overcome heat gain from direct sunlight. Please ensure that your blinds aredrawn during direct sunlight hours.

■ It is far easier for the system to keep a suite cool or hot than to cool or heat it. Therefore,even if you are away during the day, keep the temperature in your suite moderate during thattime by running the air conditioning or heating at moderate levels.

■ When outdoor temperatures are low, it is generally recommended that blinds be left in anopen position to allow airflow over the windows to help reduce the amount of condensationthat may form on windows.

■ In order to keep the air flow strong, you need to replace your heat pump filter every threemonths. The filter, which is available in all major hardware stores, is accessed by openingthe large panel below your main vent. Note that the condominium corporation may put inplace a filter replacement program, in which case the Property Manager will takeresponsibility for this task.

Please also note that the air conditioning system in the building is designed to provide internal unittemperatures of 24°C (to a maximum of 6-7°C below outside temperatures). Setting temperatures belowthis level in the summertime may cause the system to become unbalanced and negatively affect airconditioning throughout the building.

D.1.2 Ventilation

As an innovation from our previous developments, and as part of Central’s LEED features, the ventilation foryour unit is supplied by way of a heat recovery ventilator (HRV), which brings fresh air directly into your unitfrom the outside. While you are at home, the HRV will run on a continuous basis at low speed. You canincrease ventilation by turning on the dedicated HRV switch.

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Please note that the range hood installed above your stove is a recirculating type. When in operation, airpasses through a filter before returning to the room.

Finally, your clothes dryer vents directly to the exterior and operates independently of the other ventilationsystems in your unit. It also has a secondary lint trap that must be cleaned every third load.

D.1.3 Plumbing

Individual shut-off valves control the water flow to sinks, the dishwasher, the washing machine and thetoilet in your unit. In the event of a leak with any of these, the first step you should take is to interrupt thewater supply by turning off the appropriate shut-off valve. We strongly recommend testing all shut-off valvesupon your occupancy. It is good practice to shut off the water supply to the washing machine when it is notin use.

The supply of water to your unit is controlled by a main shut-off valve located in your bathroom. Any leaksbeyond the individual fixtures or appliances as discussed above should be immediately stopped by turningoff this valve.

Low-flush and low-flow plumbing fixtures have been installed in your unit as part of Central’s LEEDfeatures.

D.1.4 Electrical System, Switched Receptacles and Outlets

Your electrical panel contains individual breakers that control separate circuits. These breakers are markedto help you identify which breaker controls which appliances, outlets or other services. If any electricalservice in your suite is not working, you should first check your electrical panel. If you do not know thelocation of your panel, or do not feel comfortable with how breakers function, please ask the PropertyManager to give you a demonstration.

Your loft is equipped with ceiling light fixtures in your entrance way and/or hallways, and track lighting overthe kitchen. We do not supply dining room fixtures as this is a personal decor decision.

In order to preserve the look of our exposed concrete ceilings and given our open-concept design, we do notrough-in overhead lighting in living rooms, bedrooms or dens. Lighting in these areas is achieved by floor ortable lamps that you plug into switched receptacles, i.e. outlets that are activated by wall switches. If younotice a light switch that does not appear to turn on any light, its likely function is to activate one of theplugs in that room.

Finally, for energy conservation purposes, your unit is equipped with an "occupancy switch" (or “killswitch”), which is located adjacent to your entry door. Activating this switch will automatically turn off anydirectly wired lighting in the unit (including lighting on switched receptacles). Other electrical circuits, suchas the one powering your refrigerator, are not affected by the kill switch. The HRV will not be turned off bythe “kill switch” and will always run on low speed mode unless otherwise activated in high speed mode bythe fan hood/light, bathroom switch, and/or the heat pump.

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D.1.5 Electricity Metering

As part of the LEED features of the overall Central development, each unit comes with individual electricitysub-meters. Carma will be reading your meters and billing you directly for the electricity consumed in yourunit. It is therefore essential that you review the Carma information materials and submit the Carmaapplication form included with this Welcome Book, prior to your move-in.

For more information on metering in your unit, please contact:

D.1.6 Sprinklers

The Ontario Building Code mandates that all multiple-unit residential buildings with permits obtained afterApril 2010, and over three storeys in height have mandatory fire sprinkler systems. As this is the case atHideaway, sprinklers are located throughout the building in common areas, corridors and inside your unit.This is for your own safety and for the security of the building as a whole. A few important don’ts for livingwith your sprinkler:

■ Don’t bang the sprinklers (extra caution should be taken when moving large furniture,Christmas trees etc.);

■ Don’t hang objects from the sprinklers; and■ Don’t attempt to remove, obstruct or cover any sprinkler.

While having a sprinkler triggered without fire is very rare, any of these actions would increase thelikelihood. Sprinklers go off individually and can only be turned off by the fire department. In the event of afire, dial 9-1-1 and follow the building’s guidelines for evacuation.

D.1.7 Telephone / Cable / High Speed Internet

Please note that you are responsible to initiate telephone, cable, and internet services. Bell and Rogers offera range of bundled services for you to choose from. Included with this Welcome Book you will findpromotional deals exclusive to Hideaway purchasers from both providers.

Carma Customer Care Centre

Monday to Friday 8 am – 5 pmT 1.888.298.3336E info@carmabillingservices.com

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D.2 KITCHEN APPLIANCES

As part of your purchase you have received Frigidaire, Whilpool or KitchenAid brand appliances, depending onwhether you chose the base appliance package or one of the upgraded packages. All appliances were orderedfrom Sears Canada through their builder relations program. User guides and warranty information for theseappliances are located in the respective units. It is your responsibility to mail in warranty registration cards to themanufacturer. Failure to do so may negate the manufacturer's warranty.

If there is a problem with one of your appliances when you move in, it may be because it has not been properlyhooked up. Please contact Central’s Customer Service (contact information in Part A) to arrange for the matter tobe investigated.

If a problem arises with an appliance after it has been functional and it appears that the problem is with theappliance itself (as opposed to its hook-up), or if you need additional parts or want more information on how touse an appliance, you should contact Sears Customer Service. Please note that they may request an invoicenumber, which was not issued as appliances were delivered in bulk to the building. Reference the builder name“Urban Capital (Central 3) Inc.”, the project name “Hideaway” and have your possession date ready to disclose.Please note that your warranty begins on your date of legal occupancy.

D.3 COMPONENTS AND FINISHES

D.3.1 Walls

Some slight cracking, nail ‘pops’ and/or seams may become visible on drywall walls and ceilings. Theseoccurrences are considered normal, and are a part of a homeowner’s normal maintenance and repair.Popped nails do not alter the strength of the wall and should be left alone until time to repaint.

The following wall colour has been used on your unit walls and trim:

Kitchen Appliances

Frigidaire T 1.888.933.8786Monday to Saturday 9 am – 7 pm EST

Whirlpool/Kitchenaid T 1.800.807.6777 Monday to Friday 8 am – 8 pm EST

Kenmore T 1.800.4.MY.HOME Monday to Friday 7 am – 11 pm EST Saturday 7am – 8pm EST

Paint Colour

CORONADO Super Kote 3000 Vinyl Acrylic Eggshell

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D.3.2 Wood Flooring

Hardwood FlooringWe have installed an engineered hardwood floor in your unit, depending on your selection. This product willmaintain its excellent appearance provided that it is properly cared for and maintained. In this regard youshould ensure the following:

■ Be careful of scratching. Never drag furniture or heavy appliances along the floor.. Be sure to support these with casters or glides.

■ Never pour water or allow it to pool on the floor, and immediately blot up spills or spots using a lightly damp cloth.

■ Sweep or vacuum your floor on a regular basis to prevent dirt and grit from harming it.■ Use mats or area carpets in high traffic areas.■ Maintain normal interior humidity levels (45-60% in the summer; 35% to 50% in

the winter).■ Do not use wet mops, wax conditioners, acrylic wax, steel wool, soap, detergents,

ammonia-based cleaners or vinegar on the floor.

Wood floors will respond noticeably to changes in humidity level in the home, especially in winter. When afloor is new, small splinters of wood may appear; dimples or scratches can be caused by moving furniture,or dropping heavy or sharp objects. Bubbles, scratches, and/or minor dirt and debris appearing in the finishof a wood floor are typical and within normal construction standards. Some shrinkage or warping can beexpected, especially around heat vents or any heat producing appliances. It is normal for wood to changecolour over time, especially when exposed to sunlight. Keeping blinds drawn when in direct sunlight andminimizing furniture against the floor (such as rugs and planters) will help keep the colour consistent.

Contact for information or issues relating to your hardwood flooring (other than Tarion deficiencies, which are covered in Part E):

Lamont Flooring

Dany Lacombe T 819.777.1657dlacombe@lamontflooring.com

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D.3.3 Cabinets, Countertops, Tiles and Backsplashes

CabinetsYour kitchen and bathroom cabinets are made of medium-density fibreboard (MDF) with a lacquered paintor a plastic laminate (PLAM) finish. MDF and PLAM are popular products to use as they do not expand andcontract as much as solid wood, which allows your cabinet doors to remain aligned and looking new. Thatsaid, the finish can chip if hit hard enough.

Should you damage a cabinet door and need to replace it, please contact the manufacturer’s customerservice department.

Contact for information or issues relating to your kitchen cabinets (other than Tarion deficiencies, which are covered in Part E):

Contact for information or issues relating to your ceramic tile (other than Tarion deficiencies, which are covered in Part E):

Countertops and BacksplashThe countertops in the kitchens and bathrooms of Hideaway are made of Caesarstone.

Always use a cutting board to protect your countertops when your prepare food. While minor scratches thatcan result from cutting food may not be noticeable at first, in time they will dull and mar the luster of thefinish.

Your backsplash is a solid piece of caesarstone, with small seams to minimize the weight. This product ismuch easier to keep clean compared to mosaic tiles. Although it is rare, the backsplash is susceptible tobreakage should it be hit hard.

Contact for information or issues relating to your countertops and backsplash (other than Tarion deficiencies, which are covered in Part E):

Laurysen Kitchens

Allan Carruthers T 613.836.5353

Emerald Tile

Laurie Asbil T 613.738.7841

Marquese Tile & Marble

T 613.723.7608

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D.3.4 Doors

Swing DoorsThe doors and doorframes in you home are typically made of painted wood. Wooden doors are subject toexpansion and contraction with changes in heat and humidity. The result can be warping and sticking. Thisis normal and may correct itself as conditions change. You should allow your home to go through at leastone dry and damp season before you make any permanent changes.

Sliding DoorsSimilarly, the large sliding doors within your home (not applicable to all units) are made of painted woodand are also subject to expansion and contraction with changes in heat and humidity. Additionally, due tothe fact that these doors are hung from the ceiling, as opposed to hinges along the side, the door is held inplace at the bottom by a pin that is fastened to the floor. This pin keeps the door from swinging side to sideand therefore any extreme forces applied to the door that are not in the direction the door is meant to travelwill put pressure on this pin. This should be avoided if possible so as not to damage the pin or the bottomof the door.

D.3.5 CaulkingOver time, normal wear-and-tear and the expansion and contraction of materials will loosen caulking orcause some materials to separate. You may notice this where drywall meets concrete, or where tile groutmeets a tub. We will ensure that cracks or areas where two materials meet are properly caulked when youtake occupancy. Maintenance of caulking after this time is your responsibility.

D.3.6 CondensationCondensation may appear in wintertime at your windows or window sills, resulting from high humidity withinthe unit, low temperatures outside, and poor ventilation at the window area (such as when your blinds aredrawn). Condensation tends to be worse in a building during the first few years after completion, as a resultof the release of moisture initially trapped in the concrete and the newly finished drywall. You shouldanticipate that there will be some condensation initially at Hideaway, due in part to our exposed concreteceilings.

Please take the following steps if condensation issues appear in your unit:

■ Leave blinds either fully or partially open to allow airflow over the windows;■ Vary the ventilation in your unit or make use of a dehumidifier;■ Always use your fan hood when cooking; and■ If you plan to be away from your unit for an extended period during winter, do not set the temperature

in your unit significantly lower than your normal temperature.

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D.4 NON-PHYSICAL ELEMENTS OF YOUR UNIT

D.4.1 Pets

Hideaway’s condominium declaration allows unit owners to have a maximum of two (2) household pets(defined as a dog, cat, caged bird or fish), including a maximum of one (1) dog. The Board can make rulespertaining to household pets, and also require that a disruptive pet be permanently removed from thebuilding.

D.4.2 Insurance

As a homeowner, it is your responsibility to obtain a condominium homeowner’s insurance policy that coverscontents and upgrades, which the condominium corporation’s insurance does not provide. Condominiuminsurance is different from non-condominium insurance so it is important that your broker is aware that youhave purchased a condominium.

Building InsuranceThe Condominium Act requires that the condominium corporation obtain insurance coverage for all units incases of major perils such as fire, flood and smoke damage. The cost of this coverage is included in yourmonthly condo fees. The condominium corporation’s insurance covers the units as they were architecturallydesigned to the builder’s specifications only. The Corporations’ insurance covers the full replacement valueof units and common elements. But any upgrades you acquired and all of your personal property areexcluded from the condominium’s policy.

Homeowner InsuranceYou are responsible for obtaining insurance for appliances, upgrades and personal property, such asfurniture, clothing and electronics. It is recommended that all owners obtain minimum insurance coverageas follows: $1,000,000 liability insurance, contents insurance, betterment and improvements insurance,loss assessment and contingency insurance.

Owners should obtain coverage for the corporation’s deductible in the event of a claim where theirs is thesource unit. Further, owners should obtain insurance against loss of use or occupancy. This would coverexpenses in the event of an insured event that requires the owner to vacate the unit.

If you are renting your suite it is suggested that you obtain coverage to cover your contents, liability,appliances, betterment and improvements. A tenant would be responsible in obtaining a specific tenantcontent insurance package.

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D.4.3 Window Coverings

Your choice of window coverings has a significant impact on the look of the building. In order to maintain aclean, upscale appearance of the overall Central development, the condominium Declaration requires thatany window coverings you install be proper blinds, and that they be white in colour, or have a backing tothis effect.

If you are installing your own sunshades or blinds, you should note that the exterior windows are made ofinsulating glass that requires adequate ventilation to reduce glass stress. Therefore, when installing yourshades, you should ensure that the shades when lowered are at least two inches away from the glass andone inch from the mullions (metal pieces). In addition, when lowering your shades you should always leaveat least one inch open at the bottom near the sill.

Contact for deficiencies to blinds ordered through the upgrade program:

D.4.4 Outdoor Furniture Restrictions

As with your window treatment, the look of what you place on your balcony or terrace also has a significantimpact on the overall look of the building. As a result, the condominium declaration includes the followingrestrictions on balcony and terrace use:

■ You are not allowed to store any materials, including bicycles, on the balconies or terraces;■ Only balcony furniture which is white, wood, beige or metallic colour may be kept on the

balconies or terraces; and■ You may not hang items off the balcony or terrace railings, including plantings.

D.4.5 Suite Keys

In accordance with the Declaration all suite entry doors are on one master key. The master key systemallows the Property Manager to gain immediate access to your unit in case of emergency, fire, or flood. Priorto changing your lock please contact the Property Manager to ensure that your lock remains on the mastersystem. The cost to have the lock re-keyed to the master will be at your expense.

We recommend that you read the full Disclosure Document that was provided to you at the time of yourpurchase to review the building’s basic list of rules and regulations.

Westboro Flooring & Décor

Blind Department T 613.226.3830

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E. CUSTOMER SERVICE

THE BARE MINIMUM

To ensure that we can provide a high level of customer service, ongoing customer service will be provided by UrbanCapital and the Property Manager. See below for details.

All communication with us, to be official, must be in writing.

When we need to make a service call in your suite we will leave a customer service tag on your suite doorrequesting access. Please ensure you mark the appropriate box on the tag and sign it. The corporation has the rightto enter your unit to carry out maintenance activities, upon reasonable notice.

After we complete a service call we will leave a service card advising if we think the work is complete. If you are notsatisfied with work we believe is completed, please notify us within seven (7) days, otherwise we will assume that itis fine.

Only Tarion’s 30 Day and Year-End Forms are official statutory forms. If you have a warranty issue it is yourresponsibility to submit these forms to Tarion on time.

Tarion’s warranty rules are strict and it is your responsibility to understand them. Please review the TarionHomeowner Information Package which you should receive at your Pre-Delivery Inspection.

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E.1 CUSTOMER SERVICE OVERVIEW

We are committed to providing you with an excellent new-home product. While our aim is for you to have adeficiency-free experience with us, we know that this will not always be the case. The role of our CustomerService Program is therefore to ensure that we provide you with a timely and thorough response to any issues orconcerns you may have pertaining to workmanship or materials in your unit.

Our goal is to address deficiency items noted on your original Pre-Delivery Inspection prior to your move-in. Onceyou have moved in, it is our policy to deal with urgent items (such as water leaks or electrical issues)immediately. Other warrantable deficiencies will be addressed within a reasonable time period as defined by yourTarion Warranty. Items that are of a cosmetic nature only or items not identified during the PDI may not beaccepted as warrantable items.

E.2 INSPECTIONS

E.2.1 Pre-Delivery Inspection (PDI)

Prior to moving in you will have a Pre-Delivery Inspection of your unit. At this inspection one of ourCustomer Service Representatives will inspect your unit with you to note any deficiencies and go overcertain features and functions that you need to know. You will also at this time receive your TarionCertificate of Completion and Possession. Your possession date will be noted on the form as the date onwhich you take Interim Occupancy of your unit. You will be asked at this meeting whether or not you wouldlike to schedule a second PDI. This will take place a few weeks after your first PDI, but before you move in,and is recommended to confirm that all deficiencies have been corrected to your satisfaction.

E.2.2 30-Day Inspection

Approximately three to four weeks after you move in you can again meet with one of our Customer ServiceRepresentatives to conduct a 30-Day Inspection. At this inspection you will hopefully sign off on anyremaining deficiencies, which by this time should have been remedied. If you do not wish to have a 30-DayInspection, please notify us either by email or in person at the Customer Service Office (see below).

After you move in, you may notice certain deficiencies that were not identified during your PDI. Withinreason we will gladly rectify these deficiencies. Please do not raise these additional deficiencies, if any, withour on-site personnel. Instead, please make a note of them and they will be reviewed during your 30-DayInspection.

In the event that there are deficiencies that cannot wait for the 30-Day Inspection, such as appliances thatare not properly hooked up or do not work or leaking bathroom fixtures, please contact Customer Serviceimmediately.

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E.3 PROCEDURE FOR SERVICE WORK AFTER MOVE-IN

E.3.1 Customer Service Representative

During the months after occupancy, we will dedicate acustomer service representative to assist you withcoordinating the remediation of your Tarion Warranty itemsand to answer any questions or concerns you may have. Ourrepresentative will be present at your PDI and will serve as ago-to between you and the construction team.

Please feel free to contact Karolina Craig with any customerservice issues. To allow time for Karolina to get feedbackfrom the construction team as required, please allow 48 hours for a response. As always, if there is anurgent matter please contact property management.

E.3.2 All Correspondence to be in Writing

For both your benefit and ours, we ask that all correspondence, requests, concerns and submissionsregarding service, whether warrantable or not, be in writing. All such correspondence can be sent by email.

E.3.3 Scheduling Service Calls

On receipt of your PDI Form, 30 Day Form or Year-End Form, or a written request or concern, we will makeevery effort to schedule a convenient time for service work. However, precise time frames are often difficultto gauge when there are multiple trades involved, and we would appreciate your understanding and co-operation if we are late for an appointment with you.

Please be aware that our staff, as well as our trades, will not enter your unit without prior written consent,and if you leave your unit when a service call is scheduled without giving us written consent to enter, we willnot be able to complete the service work.

E.3.4 Non-warrantable Service Calls

Customer service is available to assist you with your Tarion warranted deficiencies. Outside of warrantableitems, it is the homeowner’s responsibility to maintain their own home. Please do not contact customerservice for regular maintenance issues. Once Tarion items are resolved, the trades will no longer be availableto the building. If as service call is made and the item is deemed to not be a warranty item, it will be thehomeowner’s responsibility to pay for the trade’s time, which averages around $150 for a dedicated visit.Please consider ahead of time whether or not the concern is a construction deficiency or maintenance issue.

For more information on Tarion Warranty go to www.tarion.com.

Please note that in the case of non-emergencies, all service calls should be placed by the owner of thesuite, and not a tenant. It should be noted that should a tenant make a call that incurs a charge, the unitowner is ultimately responsible to pay.

Customer Service

Karolina Craig T 613.789.5475E karolina@centralcondominiums.com

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E.3.5 Service Notice

The Tarion Warranty Program requires us to address warrantable issues within a prescribed period of time.During this period it is important that you provide us and our trades with access to your unit.

In order to schedule a service appointment, one of our Customer Service Representatives will email youand/or put a service notice tag on your suite door handle informing you of the service date and trade(s)requiring access to your home. Please ensure you mark the appropriate box on the tag and sign it. Thisconfirms that we and our trades have permission to enter your suite to perform the necessary service work.If the tag is not signed or email not responded to we will not enter your unit to perform the necessary work.

A service card or notice will be left in your suite after each service call advising you as to who was in yourhome and of the nature of the service work performed. The work will be noted as either Completed orIncomplete or the service person may need to order material. If you have questions or concerns regardingthe service work or you find that the work performed was unsatisfactory, please notify Customer Service inwriting within seven (7) days. If notice is not received, the service work performed will be deemedsatisfactory and complete and no further action will be taken.

Tarion Requirements to Provide Access to your Unit

“When necessary work is required, be sure to give your builder and their tradespeople access to your home during normal business hours, at a time mutually agreedupon in advance. Failure to do so will jeopardize your statutory warranty rights.”

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E.3.6 Statutory Warranty Forms (30-Day and Year-End Submissions)

During your Pre-Delivery Inspection, you will identify any damaged, incomplete, or missing items, as well asanything that is not operating properly or cannot be assessed because it is obscured from view orinaccessible. All items should be recorded on your PDI Form.

The PDI Form is not the same as a Statutory Warranty Form, such as the 30-Day or Year-End Form. It issimply a formal record of your new home’s condition before you moved in and it will be used by Tarion as areference for assessing future statutory warranty claims. You must use a Statutory Warranty Form to initiatethe statutory warranty process. If you find that any of the items listed on the PDI Form have not beenrepaired or otherwise resolved, you should list them on the 30-Day Form.

30-Day FormThe 30-Day Form is provided in the Tarion Homeowner Information Package given to you at your PDI. Usethis form to notify Tarion and us of any outstanding warranty items during the first 30 days of possession ofyour new home.

On this Form, you may include items that were listed on your PDI Form that have not been addressed, aswell as new items that you have discovered since taking possession of your home. Tarion will only acceptand act on a 30-Day Form that is properly submitted on time, and only one 30-Day Form may be submitted.If Tarion does not receive a 30-Day Form from you on time, then you will have to wait until the last 30 daysof the first year of possession of your home to notify Tarion of outstanding warranty items. Be sure to also forward us a copy of the 30-Day Form by email to service@centralcondominiums.com.

Year-End FormThe Year-End Form is also provided in the Tarion Homeowner Information Package. Use this form to notifyTarion and us of outstanding warranty items during the last 30 days of the first year of possession of yournew home.

You may submit only one Year-End Form. Tarion will only accept and act on the first Year-End Form that hasbeen properly submitted on time. If you miss submitting the Year-End Form on time, then you will have towait until the second year of possession of your home and you will only be able to report two year warrantyitems to Tarion at that time. Be sure to also forward us a copy of the Year-End Form.

E.3.7 Common Element IssuesIf you experience or see a common element problem or deficiency you should write to your Board ofDirectors via the Property Manager. This will ensure a coordinated approach to resolve these issues.

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E.4 CONSTRUCTION PERFORMANCE GUIDELINES

The Construction Performance Guidelines for the Ontario Home Building Industry (CPG) is used by us and Tarionwhen determining whether or not a condition is covered by the statutory warranty. The purpose of the CPG is notto set new standards but to provide advance information as to how Tarion will resolve an issue between a builderand homeowner about defects in work or materials.

The CPG provides objective and uniform criteria that set out the minimum performance required in theconstruction of new homes in Ontario. They relate to work and material deficiencies and complement the OntarioBuilding Code (where a guideline is not consistent with a provision of the Ontario Building Code, the Code willprevail). The CPG is designed to be supplemented by any applicable guidelines or standards produced byindustry associations. They do not replace manufacturer warranties.

The Construction Performance Guidelines should be interpreted with common sense. They deal only with themost frequent and typical items of concern to homeowners. The CPG describe the minimum acceptableperformance or condition that homeowners should expect and builders must meet to satisfy the requirements ofthe warranties described in the Ontario New Home Warranties Plan Act.

To download a copy of the Construction Performance Guidelinesvisit tarion.com and click on “Warranty Protection”

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F.1 MINIMUM SERVICE REQUIREMENTS MANDATED BY TARION

Your new home is registered with the Tarion Warranty Corporation. Every new home in Ontario comes withspecific warranty coverage provided by the Builder and backed by Tarion. This coverage, up to $300,000 perhome, begins on your Date of Possession and remains in effect even if you sell your home before the warrantyexpires.

Tarion was created in 1976 to administer the Ontario New Home Warranties Plan Act that protects new homebuyers in Ontario. This law requires every home builder to be licensed and to provide specific warranty coveragewith every new home.

Tarion maintains a fund that is used to ensure your warranty is honoured. It also sets minimum customer servicerequirements that have important benefits for you as a new home buyer:

1. Your builder must provide you with a copy of Tarion’s Homeowner Information Package at or before thePre-Delivery Inspection (PDI) of your new home.

2. Your builder is required to guide you through a PDI of your completed home to assess its conditionbefore you take possession.

3. You have a right to complete a Statutory Warranty Form and submit it to Tarion if you are unsatisfied witha warrantable item in your unit.

4. After you submit a Statutory Warranty Form, you have the right to have the warrantable item repaired orthe issue resolved within a specific period of time. If an item is not resolved within that time, then youhave 30 days in which to contact Tarion to request a conciliation.

The process to deal with deficiencies and warrantable items is detailed in Section E above.

Most issues related to the Statutory Warranty are resolved between builders and owners without the interventionof Tarion. When necessary, Tarion will assist homeowners and builders in interpreting the scope of its warranties.More information on the Tarion Warranty can be found in your Tarion Homeowners Information Package and attarion.com.

F. YOUR WARRANTIES

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F.2 THE ONE YEAR WARRANTY

The one year warranty coverage begins on the date you take possession of your unit and ends on the day beforethe first anniversary of this date. For example, if your home’s date of possession is September 1, 2014, the oneyear warranty begins on September 1, 2014 and ends on August 31, 2015.

The one year warranty provided by the Builder and backed by Tarion:

■ Requires that your home is constructed in a workman-like manner and free from defects in material;■ Ensures your home is fit for habitation;■ Protects your home against Ontario Building Code violations;■ Ensures your home is free of major structural defects.

Knowing what the one year warranty does not cover in your suite is just as important as knowing what is doescover. The following are some examples of what is and is not warrantable:

Walls/Ceilings

Doors

Electrical

Plumbing

Ventilation

Warped or ill-fitting interior doors. Notethat normal shrinkage and expansion dueto humidity levels will occur and willusually correct itself in the first year.

Defects in materials or installation ofwiring, light switches, duplex outlets,electrical panel and breakers

Defects due to materials or improperinstallation for all copper piping, drains,soldered joints and shut-off valves.

Performance of the kitchen hood fan andbathroom fan(s), provided the fans/filtershave been kept free of grease and dirtbuild-up.

Shrinkage cracks due to settlement, and nailpops. As a courtesy, we will repair anyshrinkage cracks and nail pops once withinthe one-year period. Repairs do not includerepainting or replacing upgrades.

The addition of breakers or circuits or anyalterations to the electrical system by thehomeowner voids this warranty item.

Plumbing blockages caused by homeowners

FIRST YEAR WARRANTY – WHAT’S COVERED AND NOT COVERED

ITEM COVERED NOT COVERED

39HIDEAWAY

F.3 THE TWO YEAR WARRANTY

The two year warranty provided by the Builder and backed by Tarion covers:

■ Water penetration through the basement of a foundation wall;■ Defects in material (including common element windows, doors and caulking), or defects in work that

result in water penetration into the building envelope;■ Defects in work or materials in the electrical, plumbing and heating delivery and distribution systems;■ Defects in work or materials which result in the detachment, displacement or deterioration of exterior

cladding (such as brickwork, aluminum or vinyl siding);■ Violations of the Ontario Building Code affecting health and safety (including, but not limited to,

violation relating to fire safety and the structural adequacy of the home); and■ Major structural defects.

F.4 THE SEVEN YEAR WARRANTY

Your unit’s seven year warranty covers major structural defects only.

During the first two years of possession of your home, the seven year warranty is provided by the Builder. Afterthat, during years three through seven, the warranty is provided directly by Tarion.

FIRST YEAR WARRANTY – WHAT’S COVERED AND NOT COVERED (CONT'D)

ITEM COVERED NOT COVERED

Appliances

Common Areas

Appliances are directly warranted by themanufacturers’ warranty. Homeownersmust deal with the manufacturer directly.

Common elements and exclusive usecommon elements (as defined by theDeclarations) are not covered under yourindividual suite warranty. Common areadeficiencies should be addressed to theBoard of Directors via the Property Manager.

40 HIDEAWAY

F.5 EXCLUSIONS FROM YOUR STATUTORY WARRANTY

The following is excluded from Tarion’s warranties:

■ Damage resulting from improper maintenance, such as dampness or condensation caused by failure ofthe homeowner to maintain proper ventilation levels, or improper operation of a humidifier, hot tub orany other moisture-producing device.

■ Defects in materials, design and work that the homeowner supplied or installed.■ Secondary damage caused by defects under warranty. While the defects themselves are covered, the

personal or property damage they cause is not. However, homeowner insurance may cover secondarydamage.

■ Normal wear and tear, such as scuffs and scratches to floor and wall surfaces caused by homeownersmoving, decorating, and/or day-to-day use of the home.

■ Normal shrinkage of materials that dry out after construction.■ Damage from floods, “acts of God”, wars, riots, or vandalism.■ Damage from insects or rodents, unless it is the result of construction that does not meet the Ontario

Building Code.■ Damage caused by municipal services or other utilities.■ Surface defects in work and materials noted and accepted in writing by the homeowner at the time of

possession.■ Damage caused by the homeowners or their visitors.■ Contractual warranties which lie outside the Act. ■ Alterations or additions made by the homeowner.■ Homes purchased from a receiver or trustee may not have warranty coverage.

41HIDEAWAY

G. LIVING GREEN

Hideaway’s green technologies, equipment and features create a healthy living environment and are amanifestation of our commitment to environmental stewardship. Still, much of what we have done at Hideawaywill only be beneficial if you as the resident and your Property Manager understand it and use it. So here is ourlist of what’s green at Hideaway, how it helps the environment, and what you need to know to make sure it’sproperly used.

GREEN FEATURE OR ACTION HOW IT HELPS THE ENVIRONMENT WHAT YOU NEED TO DO

Nothing

Nothing

Nothing

A. INITIAL CONSTRUCTION

We implemented an erosion andsedimentation control programduring construction

We diverted demolition andconstruction waste from landfillsto nearby recycling and salvagefacilities

Where possible we installed:■ Building materials with

high recycled content■ Locally-sourced materials

This program controlled the off-site impacts ofour construction activities on the neighbouringcommunity

This action allowed us to divert a minimum of75% of the waste generated from ourconstruction activities

This reduced resource depletion inherent inour construction activities as well as reducedthe emissions associated with transportingmaterials long distances

42 HIDEAWAY

B. GENERAL BUILDING FEATURES

GREEN FEATURE OR ACTION HOW IT HELPS THE ENVIRONMENT WHAT YOU NEED TO DO

C. ENERGY AND WATER EFFICIENCY

All phases at Central contain avegetated green roof andrainwater storage system.Rainwater that falls on the roof is collected and filtered in anunderground concrete holdingtank. From there it is used toirrigate the courtyard and at-grade landscaping features.

We have installed an advancedrecycling system in the building,allowing tri-waste separation oneach floor (organics, recycling,waste)

As a resident at Hideaway youwill be provided with a free one-year membership in a car shareprogram

We have installed: ■ An energy efficient building

envelope,■ Energy Star appliances,■ High efficiency four-pipe

fan coils,■ High efficiency central

chillers and boilers, and■ Heat recovery ventilators

(HRVs) that recover heattypically exhausted fromsuites (and use it to pre-heat incoming fresh air)

The rainwater storage system at Hideawayreduces the amount of runoff entering thecity’s stormwater system, as well as thedemand on Ottawa’s potable water supply (assome of the water required to irrigate thebuilding’s landscaped areas is collected onsite). In addition, the use of green roofs andlight coloured roofing materials helps toreduce the “heat island” effect caused by allof the asphalt and conventional roofingmaterials that currently exist in our urbanareas, and is a more pleasant feature to lookat from surrounding buildings

This system encourages recycling and willallow Hideaway to do its part in helping theCity of Ottawa achieve its waste diversiongoals

Car share programs reduce the demand forindividual cars and thereby the need forparking spaces. They are also shown to reduceactual car usage

Based on these actions we anticipate (basedon energy modeling calculations) that theoverall energy usage at Central will be reducedby an estimated 35% when compared againstthe Model National Energy Code for Buildings.This results in savings on your utility billscompared to a standard building.

Nothing

See Section C.2.10.

See Section C.2.5.

See Section D.1.

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All units come equipped with anOccupancy Switch

Lighting in all corridors andamenity areas are controlled byoccupancy sensors

All units are individuallymetered for electricity

All units have dual flush toiletsand water efficient plumbingfixtures

D. UNIT FEATURES

We have installed onlysustainable hardwood flooringthat is certified by the ForestStewardship Council

We used only low VOC-emittingpaints, and low-emittingcoatings, adhesives, sealantsand carpeting

We undertook Indoor Air Quality(IAQ) testing before occupancy

With your Property Manager wewill put in place a GreenHousekeeping Program

Allows you to easily turn off all of the (directlywired) lights in your unit when leaving, makingenergy efficiency easier to achieve

Improves energy efficiency

Tends to reduce overall energy usage bymaking users individually responsible for theirusage

Central’s water efficient plumbing features areprojected to save over 8 million litres of waterannually

The use of sustainable hardwood flooringsupports sustainable forestry practices

The use of only low-emitting and low-VOCmaterials improves indoor air quality in yourunit by reducing “off-gassing”

This was done to confirm that all the steps wetook to ensure healthy indoor air quality inyour unit during construction actually had theintended result

This will ensure that only environmentallyhealthy and sustainable products are used toclean the common areas of yourcondominium, which should generally improveindoor air quality in the building

See Section D.1.4.

Nothing

See Section D.1.5.

Nothing

Nothing

Nothing

Nothing

This program will beimplemented inconjunction with yourCondominium Boardand Property Manager

C. ENERGY AND WATER EFFICIENCY (CONT'D)

GREEN FEATURE OR ACTION HOW IT HELPS THE ENVIRONMENT WHAT YOU NEED TO DO

44 HIDEAWAY

We are thrilled to welcome you to your new home and want to hear from you about your experience with us. Inthe months ahead you will receive a questionnaire from us which will be your chance to tell us what you likedabout us and what we can improve on. We look forward to hearing from you.

As well, please be sure to keep your contact information current with us. Once your building is registered theProperty Manager will not notify us of any address changes on your part, so in order to ensure that you remain onour list, please notify us directly of any contact changes.

Once again, thank you and welcome.

Urban Capital

17 Nelson StreetToronto, ON M5V 0G2T 416.304.1755E cook@urbancapital.ca

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