riva collaboration integration for groupwise
DESCRIPTION
Riva Collaboration Integration Engine. Riva Collaboration Integration for GroupWise. Aldo Zanoni CEO, Managing Director Omni Technology Solutions +1 780.423.4200 Ext. 232 [email protected]. Value Proposition. Agenda. Riva GroupWise Integration Policy Based Modules and Reports - PowerPoint PPT PresentationTRANSCRIPT
Riva Collaboration Integration for GroupWise
Aldo ZanoniCEO, Managing Director
Omni Technology Solutions+1 780.423.4200 Ext. 232
Riva Collaboration Integration Engine
Riva GroupWise Integration
Policy Based Modules and Reports
Riva Applications
Riva CRM and Third-party Integration Strategy
Riva CRM for SugarCRM, Microsoft CRM, Salesforce
Demo / Screenshots
Questions
Agenda
Value Proposition
When you …
- create a new user - add a user to an eDirectory group - move a user to a new container, …
Riva Event Monitor
Wouldn’t be nice if … ?
• add or remove address books to or from the new account
(Address Book Policies)• add or remove calendars and calendar entries (Calendar Policies)• add or remove new and shared folders (Folder Policies)• add proxy access rights to the appropriate account auditor or manager (Proxy Access Policies)• create appropriate rules and a default vacation rule (Rules Policies)
GroupWise Could Automatically …
When you …
- create a new user - add a user to an eDirectory group - move a user to a new container, …
Riva Event Monitor
Wouldn’t be nice if … ?
• create the standard user signature and container disclaimer based on the new eDirectory values (Managed Signatures) • add or remove the user to or from one of more GroupWise Distribution Lists (Dynamic Distribution Lists)• add the user as an authorised sender to Secure Distribution Lists (Secure Distribution Lists)• …
GroupWise Could Automatically …
Use automated policies to have GroupWise manage itself based on connections to eDirectory, GroupWise, leading third-party line-of-business CRMs and ERP solutions
Provide an automated and seamless flow of data based on pre-configured policies: scheduled or event-monitored (one-to-one or one-to-many)
deliver an ideal platform for rapid deployment, flexibility, interoperability, security, scalability, reporting, regulatory compliance or integrated collaboration systems
Riva Satisfies the Long-Standing Need to:
What Needs Does Riva Satisfy
GroupWise: Resource or Regular Account
GroupWise: Resource or Regular Account
SQL: Virtually SQL database.
CRM: SugarCRM, Microsoft CRM, ACT, Salesforce, GoldMine, Sage, SalesLogix
Student Registration System: Blackboard, Banner, Moodle
ERP: Oracle, SiebelPeopleSoft, SAP,
Riva – GroupWise Integration and Automated Content Management
Riva Third-party Integration
Riva is to collaboration content synchronization ......what IDM is to directory values synchronization.
Riva delivers:• Managed Policies• Reports• Managed Applications• CRM and third-party application and database connectors
Source and Destination Objects: Source objects can be a GroupWise resource or account; an eDirectory object or an external third-party application, CRM or database. Destination objects can be one or multiple eDirectory accounts, groups, containers, or GroupWise accounts or post offices.
Riva Platform Overview
GroupWise Collaboration Integration Platform
Riva Managed Policies allow automated management of:
• Calendars• Address Books• Folders • Rules *• Proxy Access• Birthday Reminders• Internet Address Updates• Password Expiration Reminder Emails, …
• Riva Reports:
• eDir Account Audit Report *• Rules Report *• Proxy Access Report• GroupWise Archive Path
Report
Riva Policies and Reports
* Requires GroupWise 7
Riva Managed Policies and Reports
• Shared Calendars Report• Shared Address Book Report• Shared Folders Report, …
Riva Managed Policy Modules allow you manage GroupWise like never before – create policies to automatically manage content in GroupWise user mailboxes.
Riva Reports provide quick and easy access to GroupWise and eDirectory account reporting information that is not easily obtained using standard Novell administration tools or GWCheck.
Riva Managed Applications
Manage GroupWise like Never Before
• Riva Managed Signatures• Riva Dynamic Distribution Lists• Riva Secure Distribution Lists• Riva Event Monitor
• Future Applications:GWMerge, CCUweb, EMU, eControl
Riva Managed Applications
Riva Managed Applications
Riva’s Managed Applications integrate GroupWise to eDirectory and external applications for GroupWise distribution list and signature management.
RivaTM Managed Signatures allow you to standardise and enforce user signature content by pushing eDirectory values into each user signature. Includes support for specific department or group-applied disclaimers. Provide local language disclaimers for international companies.
Riva Managed Signatures
Managed Signatures
eDirectory Values
{First} {Last}{Title}, {Department}{Company}(URL Text)Office: {Phone}Fax: {Fax}Mobile: {Mobile}{Blank line}{Italian container disclaimer}
Managed Signature
Teruel CarasscoDirector, Global Sales and Channel StrategyOmni Technology Solutions Inc.www.omni-ts.comOffice: +1.780.423.4200 Ext. 232Fax: +1.780.423.4711 Mobile: +1.780.707.0099
Le informazioni contenute in questa comunicazione e gli eventuali documenti allegati hanno carattere confidenziale e sono ad uso esclusivo del destinatario. …
RivaTM Dynamic Distribution Lists allow you to:
• Populate GroupWise Distribution Lists with members from one or more eDirectory groups (nested groups)
• Use multi-value LDAP queries to create Dynamic Distribution Lists from eDirectory or LDAP queries to a external third-party applications
• "department" is W, “title" is X, "position" is Y and "manager" is Z
• Never have to worry again about distribution list accuracy or manually adding members to GroupWise distribution lists
Riva Dynamic Distribution Lists
Dynamic Distribution Lists
RivaTM Secure Distribution Lists allow you to:
• Configure which accounts are authorised to send email to secure GroupWise distribution lists
• Completely hide distribution list members (regulatory compliance)
• Include external email addresses in your system distribution lists by linking GroupWise distribution lists to:
• CSV files• CRMs and other third-party applications• Database queries
• Never have to worry again about unauthorised users sending emails to sensitive or large distribution lists
Riva Secure Distribution Lists
Secure Distribution Lists
Riva's CRM / ERP and Third-party Integration Strategy for GroupWise integrates data from virtually any third-party database, CRM, ERP, business process, HR, custom application or student management system into GroupWise.
Key Value: “Bi-directional dynamic synchronisation of data from virtually any source…to any GroupWise destination, based on one-to-one or one-to many policies.”
Riva Third-party Integration
Third-party Integration Integration
Riva CRM Integration for GroupWise
• Clientless (no GroupWise client dependencies)
• Compatible with GroupWise running on all server platforms
• No new infrastructure or firewall changes required
• Transparent to GroupWise and CRM
• Complete platform for third-party Integration
• Riva Desktop Edition version 1.3 is compatible with Windows, Macintosh and Linux desktop operating systems
Complete Platform for CRM Integration
Riva CRM Integration for GroupWise
• SugarCRM (Community, Professional and Enterprise Editions)
• Microsoft CRM
• Salesforce CRM
• Other CRMs as required
Riva CRM Desktop and Enterprise Editions
Enterprise Edition – Multiple account support using GroupWise and CRM Trusted Application
Desktop Edition – Single account, no server softwaresoftware required
• Supports all GroupWise clients including Linux, Mac, Windows, WebAccess, BES and GMS clients
• Bi-directional synchronization for: appointments, phone calls, tasks, and notes,
• Transparent synchronisation of address book contacts, accounts and organizations
• Tasks marked as completed in any GroupWise client are marked as completed in the CRM
See: www.omni-ts.com/crm-integration
Riva CRM Desktop and Enterprise Editions
• Synchronisation of opportunities,quotes, projects and cases from CRM to GroupWise
• Riva ConnectBar allows the user to Review, Edit and Delete opportunities, quotes, projects and cases directly from the GroupWise client
• Riva DropFolders and SmartConvert allow you to convert customer emails into new CRM data – accounts, contacts, opportunities, quotes, projects, cases, tasks and appointments – directly from GroupWise*
• Choose between transparent and user-initiated email synchronization*
•See: www.omni-ts.com/crm-integration
*Requires Version 1.5
Desktop Edition Public Beta Testing (NOW!)Bi-directional, transparent synchronisation of address books, appointments, notes, tasks and opportunities between GroupWise
and SugarCRM, Microsoft Dynamics CRM and Salesforce CRM
Proposed Ship Date for Desktop Edition and Closed Beta Start Date for Enterprise Edition (February 4, 2008) Runs on Linux, Macintosh and Windows desktops
Proposed RC1 of Enterprise Edition (Late February 2008)
Proposed Ship Date of Enterprise Edition (Late March 2008)
Riva CRM Integration Road Map
Feedback Required!
www.novell.com/coolsolutions/feature/19834.html
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Customer Impact
We need your feedback. To help guide our development work and determine what CRM / ERP platform should be our next target, please fill out the questionnaire at:
Immediate Impact
Single platform to manage Automatic and Event-based GroupWise Policies and Reports that deliver policy-based GroupWise content and account management like never before
Deliver event-based Secure and Dynamic GroupWise Distribution Lists and Managed Signatures with Riva Applications
Synchronise CRM and GroupWise information with Riva CRM (email, appointments, tasks, notes, address books, opportunities)
Push staff work and project schedules from third-party applications and databases into GroupWise
Immediate Impact
Riva Third-Party Integration Priorities
Create additional CRM and ERP connectors to integrate calendaring, workflow, contacts and email
Integrate Riva's Event Monitor into third-party applications to implement event-driven policy execution
Add GroupWise Companion connectors to integrate email merge and other Companion Applications
Provide a Riva Software Development Kit for third-party developers
Allow CCUweb (public GroupWise calendars to the web, EMU (Bulk Account Creation and management), eControl (Web-based, “ZERO-Rights” help desk application) and other Omni applications to consume Riva services
Develop additional policies and reports based on customer requests (on-going)
Riva Road Map Priorities
Riva Screenshots
Value Proposition
Managing Connections
Riva Road Map Priorities
Managing Riva Policies
Riva Road Map Priorities
Riva Common Calendar Update
Riva Road Map Priorities
Riva Secure Distribution Lists
Riva Road Map Priorities
Riva Secure Distribution Lists
Riva Road Map Priorities
Riva Secure Distribution Lists
Riva Road Map Priorities
Riva Secure Distribution Lists
Riva Road Map Priorities
Riva Secure Distribution Lists
Riva Road Map Priorities
Riva Secure Distribution Lists
Riva Road Map Priorities
Riva eDirectory Account Audit Report
Riva Road Map Priorities
Useful Riva Links
Riva Home Page
Product Overview
Modules and Reports
Features and Benefits
System Requirements
News and Articles
Documentation
Riva Policies
www.omni-ts.com/integration
www.omni-ts.com/integration/overview.html
www.omni-ts.com/integration/details.html
www.omni-ts.com/integration/features.html
www.omni-ts.com/integration/requirements.html
www.omni-ts.com/integration/news.html
www.omni-ts.com/documentation/messaging/
Riva Policies
Questions?For more information on the Riva Collaboration Integration Platform for GroupWise, contact Omni at
+1 780-423-4200 or [email protected]
Questions?For more information on the Riva Collaboration Integration Suite, please contact Omni at +1 780-423-4200 or [email protected]
Contact Us
Aldo ZanoniCEO, Managing Director
Omni Technology Solutions+1 780.423.4200 Ext. 232