ritz-carlton chicago | november 15-16, 2016. eric l. langshur.pdf · system impact: leadership...

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2016 HUMAN CAPITAL INVESTMENT CONFERENCE RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016 DEVELOPING YOUR BOLD SELF Eric L. Langshur Co-Founder, Abundant Venture Partners, and New York Times Best Selling Author

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Page 1: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

2016 HUMAN CAPITAL INVESTMENT CONFERENCE RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016

DEVELOPING YOUR BOLD SELF

Eric L. Langshur Co-Founder, Abundant Venture Partners, and New York Times Best Selling Author

Page 2: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Eric Langshur Managing Partner, Abundant Venture Partners

Co-Founder and Chief Executive Officer, AVIA

National Center for Healthcare Leadership

2016 Human Capital Investment Conference

November 16, 2016

Page 3: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 4: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 5: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 6: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Matthew!!

Page 7: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

c o n n e c t , s h a r e . . . c a r e .

Page 8: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

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Page 9: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 10: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 11: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

A B U N D A N T V E N T U R E P A R T N E R S

Page 12: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

To create a place where people can

live in their genius and contribute

Purpose in Action

Page 13: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Our Purpose DREAM Postive change, shared success.

BELIEFS 1. You can still do well while doing good

2. If it is b ig enough to care, it is b ig enough to share

3. The way to a b igger slice is to c reate a b igger p ie

4. Unique perspec tives with shared purpose is the

best was to c reate value

5. We are accountab le to ourselves and one another

6. The power of each ind ividual to make a lasting impac t

7. Open honest d ialogue enab les us to g row

SPIRIT A bundance

ATTRIBUTES C ompassionate

Fair

Accountab le

Evolving Honest

Inventive

Disc ip lined

FOCUS B eginning tomorrow today

GREATEST IMAGINABLE CHALLENGE The f nanc ial independence to live the life we want funded

by businesses that c reate the world we want

Page 14: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

HUMAN WELLNESS HUMAN PERFORM ANCE HUMAN ENGAGEM ENT

Improving the Human Condition

Page 15: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Values in action…

Use Collaboration and Scale to address the most pressing challenges in healthcare

Page 16: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

AVIA Innovator Network members

23 health systems | 300+ hospitals | ~$85B NPR

Page 17: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

DREAM

BELIEFS

1. Innovation is not a risk; it’s an imperative

2. Start with problems to find solutions

3. Big wins start with small, bold wins

4. Process allows innovation to thrive

5. Complement current technology to create new value

6. Collaboration helps everyone win bigger

7. Leadership and passion overcome inertia

FOCUS

Accelerate exponential transformation in healthcare

Connecting the power of providers with the promise of entrepreneurs

SPIRIT Inspiring action today

WE ARE

Purpose-driven

Results-oriented

Teammates

Connectors

Straightforward

Adventurous

Curious

Compassionate

Our collective purpose

Page 18: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Our commitment – Personal Purpose

We are liv ing in our genius

and contributing

We are a high-performing

team

I am engaged in personal growth

I am financially secure

Purpose

Wellbeing &

Performance

Growth & Health

Stability

Page 19: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 20: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Basic

elements

Page 21: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

The Internal Challenge

Page 22: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

50,000 National Science Foundation

Page 23: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 24: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

1 Killingsworth and Gilbert (2010)

47% the percentage of each day the average person

spends mind wandering. 1

Page 25: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

And it turns out,

we also feel

tortured by our

thoughts …

Page 26: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 27: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

• 25% of women shocked themselves

• 67% of men shocked themselves

• One man shocked himself 190 times in just 15 minutes

It’s shocking…

Page 28: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

The External Challenge

Page 29: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Professional Services Healthcare Media

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Page 30: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Kleiner Perkins Caulfield & Byers Internet Trends Report 2013

24-7 culture

Page 31: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

150X

Page 32: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 33: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

1Advisory Board 2016 and Johns Hopkins

Page 34: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Our #1 healthcare crisis

Burnout of an entire generation of caregivers1

1Advisory Board 2016 and Johns Hopkins

Page 35: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Epic steals date night – NEED FROM DAVID!

Page 36: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

A grim diagnosis

1 US News & World Report 2016 2 Truven Health Analytics Study 2012 3Advisory Board 2014

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Caregivers experience a higher incidence of mental and physical

suffering relative to the populations they serve

>BURNOUT1 >DEPRESSION2

15x 20% >OBESITY2

46% >DIVORCE1

20% >SUICIDE3

2x

Page 37: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Why it matters

Page 38: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

THE HARD FACT

If we don’t invest in human performance,

business performance suffers.

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Page 39: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Patient Satisfaction

16% decrease in

patient satisfaction scores

Healthcare Costs

9% higher healthcare costs of hospital

employees vs. general population5

Human and Financial Impact

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Patient Safety

11% increase in medical errors in

burned out surgeons1

Turnover

19.2% turnover rate and rising2

$1.2MM cost to replace a physician3

Up to $7.6MM lost revenue due to

bedside RN turnover4

1NCBI 2010 2Compdata Survey & Consulting 2015 3Physician Practice 2015 4Beckers Hospital Review 5 Truven Health Analytics Study 2012

Page 40: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

How should we react?

Page 41: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening
Page 42: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

“Wellbeing is a skill

that can be learned.” – Dr. Richard Davidson, PhD

Page 43: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

LIFE CROSS TRAINING

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Unleash optimal human performance

by training the skill of wellbeing

Page 44: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Backed by science

Powered by data

Delivers long-term results

Built with top experts in neuroscience,

positive psychology, and

organizational behavior

Measures changes in over 15 distinct

scientifically validated metrics of

wellbeing, productivity, and leadership

Caregivers learn how to build new habits

and integrate them into everyday

practice through a blended learning model

Foundational Principles

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Page 45: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Impacts Important Aspects of Work and Life

System Outcomes Measures support improved outcomes

for providers, practitioners and patients

Burnout prevention

Optimized productivity

Compassion

Joy of practice

Program Efficacy

Uptick across key LIFE XT

measures

23% Resilience >

16% Focus >

14% Empathy >

33% Happiness >

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Page 46: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Wellbeing doesn’t just happen.

Wellbeing isn’t an abstract concept.

A few takeaways

Wellbeing is a skill that needs to be trained.

Wellbeing is achievable, and related

performance outcomes are measurable

data points.

Individual wellbeing is imperative for workplace

performance and business success.

Individual wellbeing isn’t only a personal

goal with personal benefits.

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Page 47: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

XT Habit:

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System Impact: Leadership Qualities:

Compassion Restore joy in healthcare

Reduce compassion fatigue

Listening skills

Empathy

Responsive vs. reactive

Engagement Improve patient experience

Productivity

Personal productivity

Focus and flow

Restore meaning and purpose

Habit Science Transform workplace culture

Reduce healthcare costs

Overall health and attitude

Self discipline/control

A few examples

Page 48: RITZ-CARLTON CHICAGO | NOVEMBER 15-16, 2016. eric l. langshur.pdf · System Impact: Leadership Qualities: Compassion Restore joy in healthcare Reduce compassion fatigue Listening

Thank You

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