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Produced by Aged and Community Services Assoc of NSW & ACT : Nov 2012 Page 1 of 22
RISK MANAGEMENT PLAN FOR
AGED AND COMMUNITY CARE Aged and Community Services of NSW and ACT (ACS) have identified a need to support members in
strengthening risk management in the Aged and Community Care sector. In response, ACS
Consultancy offer services to members in developing and implementing risk management policies
and processes. The attached tool is a sample template that is used during consultation with an
organisation to create an organisational risk management plan. Gow-Gates also offer an obligation
free insurance program audit and gap analysis to all ACS members.
Whilst risk management is recognised as an essential component of good corporate governance, a
number of recent changes in the industry have highlighted the need to ensure risk management is
part of an organisation’s culture, its philosophy, practices and business processes. These include:
The introduction of the Community Care Common Standards and expected outcome 1.6 Risk
Management
Australian Charities and Not for Profits Commission requirement for a risk management plan
(planned implementation July 2014)
Increasing focus on disaster management and emergency response
A requirement for overnight respite services (NRCP) to develop and implement a risk
management plan
Risk management may be defined as the process of identifying, assessing and judging risks, assigning
ownership, taking actions to mitigate or anticipate them, and monitoring and reviewing progress.
The Australian Standard defines risk as the chance of something happening that will have an impact
on [an organisation’s] objectives. It is measured in terms of consequences [the outcome] and
likelihood [the rate of occurrence] and if the risk will have a positive or negative impact. A risk rating
scale is used to identify risk management priorities.
Likelihood
The likelihood is related to the potential for risk events to arise.
Rating Likelihood A Almost certain: will probably occur, could occur several times per year B Likely: high probability, likely to arise once per year C Possible: reasonable likelihood that it may arise over a five-year period D Unlikely: plausible, could occur over a five to ten year period E Rare: very unlikely but not impossible, unlikely over a ten year period
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Consequence
The consequence rating is based on the impact or degree of loss or damage.
Rating Potential impact 1 Catastrophic: most objectives may not be achieved, or several severely
affected 2 Major: most objectives threatened or one severely affected 3 Moderate: some objectives affected, considerable effort to rectify 4 Minor: easily remedied, with some effort the objectives can be achieved 5 Negligible: very small impact, rectified by normal processes
Risk priority
The risk priority scale determines the nature of the risk and the action required.
IMPACT A B C D E 1 Extreme
(1) Extreme (1)
Major (2)
Major (2)
Medium (3)
2 Extreme (1)
Extreme (1)
Major (2)
Medium (3)
Minor (4)
3 Extreme (1)
Major (2)
Major (2)
Medium (3)
Minor (4)
4 Major (2)
Major (2)
Medium (3)
Minor (4)
Minor (4)
5 Medium (3)
Medium (3)
Minor (4)
Minor (4)
Minor (4)
Key
1 Extreme risks that are likely to arise and have potentially serious consequences requiring urgent attention
2 Major risks that are likely to arise and have potentially serious consequences requiring urgent attention or investigation
3 Medium risks that are likely to arise or have serious consequences requiring attention
4 Minor risks and low consequences that may be managed by routine procedures (Reference: NSW Department of Ageing, Disability and Home Care. It’s Your Business Chapter 6: Risk Management and Australian Standard
AS/NZS 4360:2004 Risk Management)
For further information or support in developing a risk management plan please contact
ACS Consultancy, on 02 8754 0400 or for further information for an obligation free insurance
program audit contact Gow-Gates on 02 82679934.
Risk Management Plan
Produced by Aged and Community Services Assoc of NSW & ACT : Nov 2012 Page 3 of 22
RISK MANAGEMENT PLAN FOR AGED AND COMMUNITY CARE
Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
ORGANISATION RISKS
Financial: Failure of financial performance
Failure to meet budget
Organisation not financially sustainability
Poor management of revenue & expenses and budget process
Failure to remain solvent
Inaccurate ACFI claiming
Budget process
Financial reporting
Monitoring financial performance monthly by Board / Senior Management
Review actuals vs budget, discussion of variances and strategies to meet shortfalls
Strategic Plan
Training
Insurance
Financial: Loss of income from investments
Volatility in investment markets
Conservative investment strategy
Liquidity management strategy
Financial: Theft, Fraud, Embezzlement of funds
Financial security at risk
Board and management reports
Annual external audit of funds
Recruitment process including mandatory police checks
Financial delegation and approval process
Policies and procedures, Code of Conduct
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Insurance
Financial: Poor cash flow management
Poor budget / management of cash flow
Inability to pay debts on time
Poor credit rating
Inability to pay salary & entitlements
Monthly monitoring of cash flow
Management approval of payment of creditors
Liquidity management strategy
Insurance
Financial: Loss of business / Competition
Lower occupancy, decreased referrals, decreased waiting list, unfilled packages.
Poor community reputation
Quality Management System
Evaluate effectiveness of programs / responsiveness
Strategic Plan
Community needs analysis and Service Planning
Marketing
Interagency networks
Financial: Failure to grow services / change in market conditions
Impact on financial sustainability
Inability to respond to community need
Strategic Plan
Board and Management monitoring of Strategic Plan
Community needs analysis and Service Planning
Interagency networks
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Legal & Regulatory Compliance: Prudential arrangements
Non Compliance with Prudential Arrangements
Potential cost implications
Department of Health action
Impact on reputation
Board Governance
Board training
Policies and procedures
Bond register
Board reports
Board compliance register
Risk Management
Insurance
Legal & Regulatory Compliance: Standards
Non Compliance with Community Care Common Standards / Aged Care Accreditation Standards.
Breach of Aged Care Act
Department of Health Action
Potential cost implications
Impact on reputation
Board compliance register
Access to Accreditation Standards, Community Care Common Standards, guidelines.
Policies and Procedures
Residential and Community Care self assessment
Audit Program
Management training
Insurance
Legal & Regulatory Compliance
Non compliance with Aged Care Act / Retirement Villages Act / Other
Access to legislation, funding agreements, contracts, program guidelines
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Legislation
Breach in Act / legislation
Policies and Procedures
Communication through committee structure
Member ACS / ANSTAT
Board compliance register
Audit program
Board, Management & Staff training
Insurance
Legal & Regulatory Compliance: Inability to provide a safe work environment
Injury or harm to staff, volunteers, contractors, visitors.
Policies and Procedures
Management and staff training
Induction program
WHS inspections to identify and manage risks / Annual Safety Inspections
Hazard management system to identify and manage risks
Security systems
Smoke free environment: documented policies and procedures
Purchase of appropriate equipment and equipment maintenance
Insurance
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Legal & Regulatory Compliance: Industrial relations issues
Industrial disputes interrupt / delay work force
Access to ACS industrial relations team for advice
Human resource policies and procedures
Induction program
Maintain supportive work environment to maintain staff morale
Insurance
Legal & Regulatory Compliance: inadequate or inappropriate insurance
Inability to pay compensation
Adequate insurance
Regular insurance review
Governance: Board Dysfunction
Board dysfunction or lack of systems / knowledge to Govern organisation impacting on all aspects of business
Constitution includes Governance Framework
Governance policies and procedures
Board training
Defined KPIs and Board reporting
Insurance
Information Technology:
Network problems/ All computers are linked to the
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
IT Malfunction
failures
Inability to access systems, loss of data or privacy breach
main server and backed up daily
Professional IT support services
Regular and planned IT hardware and software upgrade
Security systems in place
Insurance
Disaster Management: Fire, Flood, Natural disaster
Natural disaster resulting in destruction of building and equipment
Comply with building code: issued with Building certificate.
Insurance
Fire detection system
Fire safety equipment in place and inspected every 6 mths or as required.
Sprinkler system
Preventative maintenance program
Emergency response plan
Cleaning procedures and external environmental cleaning reduces risk of fire.
WHS inspections to identify environmental hazards.
Insurance
Significant grievance or
Significant disputes leading to high level
Grievance and complaints policy and procedure
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
disputes of dissatisfaction, impact on staff morale, impact on organisation reputation and costs
Access to external complaints process
Staff and Management training in Complaint Management
Engage key stakeholder input and feedback through committee structure, surveys and open door policy
Insurance
Management over commitment
Management over commit time and resources to individual process to the detriment of other processes
Defined accountability of Senior Management Team to monitor performance across entire organisation
Define key performance indicators monitored for key areas: Quality, workforce, financial, client.
Communication processes
Reporting processes
Workforce Risks
Staff skills Staff do not have the knowledge and/ or skills to provide for individual care recipient care needs
Recruitment procedures in place
Position descriptions define accountabilities, roles and responsibilities
All Care Staff have Cert III or
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
higher and appropriate experience.
Defined training requirements
Orientation & training program in place
Allied Health / Registered Nurse registration
Client assessment, care planning and evaluation process
Care recipient assessment and care plan process identify specific care needs requiring specific knowledge and skill – link to training program.
Access to Registered Nurse for clinical assessment and staff training
Referral process
Brokerage agreement
Insurance
Inadequate staff levels
Inadequate staff to fill the roster.
Staffing levels not adequate to meet care recipient care needs.
Recruitment procedures in place
Roster management process in place
Adequate staff pool to cover leave
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Access to Agency / Brokerage services
Care recipient assessment, monitor care needs and adjust staffing in line with care recipient acuity
Monitoring of care indicators to ensure adequate staffing eg Client, care recipient, staff feedback, incidents, clinical indicators, complaints.
Inability to recruit staff / High staff turnover
Inability to provide adequate staffing
Increased workload for existing staff
Staff burnout
Loss of productivity
Absenteeism
Flexible and supportive work environment to encourage staff to remain
Codes of behaviour / conduct
Career development opportunities
Recruitment procedures
Community public relations
Insurance
Fire / Emergency
Numerous causes of house/ facility fires.
Injury or death as a result of fire.
Emergency response policy & procedure
Emergency response and fire safety training for staff
Evacuation drills
Adequate staff levels in event of
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
an emergency, including on call roster
Smoke free environment: documented policies and procedures
Insurance
Transport Motor vehicle accidents including injury or harm to care recipient or staff
Vehicle damage
All staff require current NSW / ACT Drivers Licence
Register maintained with staff drivers license
Motor vehicle insurance
Purchase of appropriate vehicles in accordance with care recipient care needs eg. Wheelchair locks
Regular service of vehicles
Hazardous Chemicals
Spills, consumption by clients
Staff, visitor, client injury
Current Material Data Sheets (MDS)
Secured storage
Staff training
Chemical spill kit
Approved list of chemicals for use in Community Care
Insurance
Staff Injury Work related WHS policies & procedures
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
injuries Care recipient assessment and care plan including behaviour management
Staff pre-employment medical assessment
Employment checklist includes immunization status
Staff wellness program
Staff immunization program
Safe Work Method statements
WHS, IC & MH training
Injury Register
Worker Compensation Insurance
Incident management system
Hazard management system
WHS inspection to identify hazards
Home safety inspection
Pets in clients home
Staff injury from pets
Policies and procedures
Home safety inspection identifies risk associated with client pets
Staff working alone
Staff on own at night, risk of security breaches
Policy and procedure
Emergency procedures
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Community staff travelling on own to remote areas
Staff entering clients home on own risk of personal injury associated with aggression
Staff working alone have access to portable phone / mobile phone if required to ring in an emergency
Personal security alarm if appropriate
Regular vehicle service
Home safety inspection
Client assessment identifies at risk behaviours
SERVICE USER RISKS
Care recipient care needs not met
Care not delivered in accordance with care recipient needs leading to neglect, harm or illness
Policies and procedures for assessment and care planning
Assessment and care planning tools in place
Staff training in assessment and care plan process
Care review process
Access to Registered Nurse for clinical support
Case conference
Staff have knowledge and skill to provide the care
Training & competency program
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Access to external services
Referral process
Monitoring of care indicators
Audit program
Clinical governance procedures
Insurance
Increasing complex care needs
Service not able to meet increasing care needs
Security of tenure policy and procedure
Entry / exit criteria
Care recipient
Assessment, care planning process and evaluation of care delivery
Case conference process
Policies and procedures for complex care needs
Staff training and competency program
Access to Registered Nurse, Allied Health and Other Specialist eg DBMAS / Palliative Care
Audit program covers complex health care needs
Monitoring of clinical indicators eg. Wounds, pressure areas,
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
unmanageable pain, unintentional weight loss, S8 medication management, restraint, behaviours of concern.
Referral / transitional process
Abandonment of the client
Family/carer refuse to return to collect the care recipient at end of respite period
Referral and assessment processes
Majority of carers and care recipients known to service
Emergency contact details
Elder Abuse Residents / Clients physically, emotionally, socially or sexually abused
Policies and procedures
Assessment and ongoing care recipient monitoring
All staff / volunteers with unsupervised access have current criminal record check
Incident reporting system
Mandatory reporting register (Residential)
Staff orientation and training program
Employee and Care Recipient manuals
Insurance
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Falls
Client / resident falls, stumble, trips in facility or at home. Risk of injury.
Client / resident does not use appropriate equipment when mobile.
Policy and procedure including falls prevention & management
Falls risk assessment on all care recipients on admission, annually or if significant change in care needs
Care recipient care plan includes falls prevention and management
Clients supervised when mobile and on slippery or uneven surfaces where required
Adequate staff levels to manage falls risk
Hazard system in place to identify environmental fall hazards
WHS inspections to identify environmental hazards
Care recipients / carers provided with falls prevention information
Home safety checklist completed and explained to community care clients
Falls/near misses reported by staff so that additional
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
preventive measures are put in the care plan for specific service users
Falls monitoring as a care indicator
Insurance
Care recipients with aggressive or wandering/ absconding behaviours
Staff or others injury or harm
Care recipient can wander / abscond from facility placing themselves in danger
Emergency procedures include aggression
Behaviour management policy and procedures
Missing persons policy and procedure (Residential)
Identification bands for people know to wander / abscond
Eligibility criteria appropriate for service
Assessment and care plan process with development of behaviour management plan if indicated
Access to expertise eg. Psychogeriatrician, DBMAS
Access to behaviour management resources
Referral process
Staff training
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
Incident management system, monitors trends in behaviours
Care recipient file audits to ensure assessments and care plans reflect care recipient needs
Insurance
Unsafe / incorrect administration of medication
Incorrect medication provided/given leading to side effects, illness, death.
Medication policy and procedure
Access to Best Practice resources for medication in Residential Aged Care and Community Care
Prescription medications are only administered to individuals from clearly marked dose administration aids prepared by the Pharmacist
Access to Registered Nurse for the administration of Schedule 8 medications
Access to Endorsed Enrolled Nurse for administration of Schedule 4 medication, enema, suppository, Intramuscular.
Safe storage of medications
Staff supported to attain unit of
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
competency Physically Assist With Medication Administration
Ongoing staff training & annual internal competency assessment
Medication incidents reported, monitored and actioned.
Insurance
Food Borne Illness
Food safety program not complied with
Spoilt food prepared for consumption, hygiene practices not adhered to.
Care recipient allergic reaction if served allergenic foods.
Food borne illness may result in illness or death.
Food safety program
Food safety policy & procedure
Access to food safety resources
Assessment and care plan process to identify allergies to food
Staff training
Audit program
NSW Food Authority Licence where required
NSW Food Authority audit / ACT Health inspections where required
Insurance
Transmission of infection
Transmission of Infection/s leading to illness of staff,
Infection control policies and procedures in place
Infection control resources
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
care recipients, others through poor infection control practices
available
Outbreak management packs (Flu & Gastro) available
Access to personal protective equipment
Access to hand washing / sanitiser
Sharps disposal containers
Care recipient assessment
Infection surveillance monitored and analysed
Staff orientation and training program
Audit program includes infection control audits
Insurance
Fire Numerous causes of house fires
Injury or death as a result of fire
Property damage as a result of fire
As per organisational / workforce risks
Evacuation kit
Smoke alarms mandatory in all client homes
Staff training
Insurance
Natural Disaster or
Not prepared, lack of procedure
Policies and procedures including emergency response
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Date Identified
Identified Risks
Impact/ What can go Wrong?
LIKELIHOOD A=Almost Certain B = Likely C = Possible D = Unlikely E = Rare
CONSEQUENCE 1= Negligible 2= Minor 3= Moderate 4= Major 5=Catastrophic
RISK RATING 1 = Minor 2 = Medium 3 =Major 4 = Extreme
Current Controls to Reduce, Mitigate or Transfer Risk
Residual Risk
Comment on Risk / Required Controls
Person Responsible
threat of natural disaster
Extreme weather Conditions
resulting in staff, client or resident injury.
Isolation, limited access to service
Limited access to community clients to provide service
Inadequate insurance
and Care for client in extreme weather conditions: Heat wave
Emergency Response Plan
Air conditioning, curtains etc (increase fluids), cold climate.
Links to Emergency Services, SES, Fire Brigade (alert system re; fire), Ambulance,
Access to emergency medical services and hospital services.
Access to police via phone or other system.
Care recipient individual emergency plan
Insurance