A POWERPOINT PRESENTATION BROUGHT TO YOU BY THE LOSS

PREVENTION DEPARTMENT

RISK MANAGEMENT:

ARMED ROBBERY

SECTION 1:BEFORE THE ROBBERY

DETERRENTS Deterrents play an important role in helping to

prevent a robbery. Criminals are opportunistic. The easier a target

appears to a criminal, the more like they are to exploit it.

On the other hand, the more deterrents in place, the less likelihood of crime occurring.

Cooperation with law enforcement officials is key to preparing employees and management to deal with an armed robber.

DETERRENTS CONTINUE

Consult law enforcement to review current procedures and develop appropriate plans for your hotel.

Contact Regional Director of Global Safety and Security before implementing law enforcement recommendations.

FOLLOW EXISTING HOTEL SOP’SLIGHTING: Lighting should be

properly maintained.

PATROLS: Conduct thorough, documented patrols at varying

times.

LOCKED DOORS: Follow appropriate locking and late

night registration procedures.

Pods are an asset to Customer Service…But they are a liability to security. Front Desk Agents need to be aware and engaged in your surroundings.

IMPACT OF LOBBY CHANGES

HANDLING MONEY

HANDLIN

G $$$$$$$$

A. Keep banks to a minimum (especially at night)B. Count money in the back office

C. Follow hotel policy for cash drops

D. Vary bank deposit times and routes

E. Keep money out of sight, in a non-descript containerF. Use 2 associates for bank deposits

G. Carry a cell phone

RAISE PERSONAL AWARENESS

Be alert and attentive. Report

suspicious behavior immediately

Staying alert pays off (you may be able to anticipate a robbery before it happens,

allowing you time to alert the authorities)

Duress Alarms1. Proper

maintenance and monthly testing2. Know alarm

locations and how to activate them

SECTION 1:BEFORE THE ROBBERY

SUMMARY

Follow Existing Hotel

SOP’s

Know Duress alarm

locations and how to

activate them

Be alert and attentive.

SECTION 2:DURING THE ROBBERY

REMAIN CALM!

Stay calm and in control (panicking will only upset the robber and unnecessarily brings passers-by into the

situation).

TIPS FROM LAW ENFORCEMENT

Take deep breaths and remain calm

Don’t focus on the weapon. Focus on the perpetrator and the sequence of events.

Try to be a good witness, so you can give the police as much information as possible.

ALWAYS COOPERATE

•The typical robber just wants your money and a quick getaway. (The average robbery takes two and a half minutes)

•Robbers show a weapon to force compliance, not usually to do harm.

•Cooperate fully and tell the robber that you intend to obey.

USING THE DURESS ALARM

Activate the alarm only as a

last option during a robbery.

Trying to hit the alarm may give

the robber a reason to harm you or others.

Activate the alarm if you are in

immediate danger and the

device is close to you.

A. Stay calmB. Focus on details about the robber

and the robbery itselfC. Let the robber know that you

intend to cooperateD. Follow orders calmly and quietlyE. Inform robber before moving or

reaching for anything, so they will know what to expect.

F. Activate alarm after the robber escapes

G. Call 911, even after activating the silent alarm

H. Note the means and direction of the robber’s escape

A. Don’t resistB. Don’t outwardly panicC. Don’t scream, gesture or call

attention to the situationD. Don’t smart-mouth, argue, or

fight backE. Don’t assume a gun is fake, or

that the robber is not willing to pull the trigger.

F. Don’t volunteer more than the robber demands

G. Don’t make sudden movementsH. Don’t follow an escaping robber

DO’S AND DON’TS

Don’ts Do’s

THINK: “WHAT WOULD I DO?”

Try to imagine how you would handle a robbery situation beforehand, so you will be better prepared for the real thing.

SECTION 2:DURING THE ROBBERY

SUMMARY

Remain Calm and be a good witness.

Cooperate, cooperate, cooperate!

Mentally prepare yourself before a robbery occurs, and remind yourself of the “Do’s and Don’ts.”

SECTION 3:AFTER THE ROBBERY

CALL FOR HELP!

Call 911 Activate Panic Alarm

Contact Loss Prevention

SECURE THE SCENE

Lock the doors.

Keep people away

from the crime scene.

Secure all

evidence without touching

it.

GATHER INFORMATION

What can you recall about the escape?•Direction taken?•Vehicle?•Accomplices?

What do you remember about the incident and the suspect?

Have an “Armed Robbery Checklist” and “Suspect ID” form handy.

Write down everything you remember about the suspect and the incident – but only the facts.

Supervisors: Separate the witnesses, then get a detailed account from each of them.

TIPS FROM LAW ENFORCEMENT

SECTION 3:AFTER THE ROBBERY

SUMMARY

•Activate the silent alarm and Call 911 as soon as it is safe to do so.

•Secure the scene by locking doors and keeping people away from the area and evidence.

•Have all witnesses write down details about the suspect and the robbery itself.

•Fill out an Armed Robbery Checklist and/or Suspect ID sheet.

LESSON SUMMARY

1. BEFORE THE ROBBERY: PREPARATION IS THE KEY TO

DETERRENCE

Pay attention to everyone that enters the hotel.

Follow emergency training and LSOP’s for tasks like locking doors, making cash

drops, and performing security

patrols.

Lighting and security systems should be

regularly tested and maintained.

2. DURING THE ROBBERY:BE COOPERATIVE AND CALM

Quietly cooperate with the robber’s

demands.

Assume the weapon is real.

Focus on remembering

details about the suspect and the situation itself.

3. AFTER THE ROBBERY: CALL FOR HELP, SECURE THE SCENE & GATHER

INFORMATION.

Do not follow the suspect Activate Duress Alarm and Call 911

Keep people away from the crime scene

Start gathering witnesses and information

A Daniel Keating Production

Marriott Confidential & Proprietary Information