risk assessment, mitigation & monitoring refresher ... · refresher, exceptions, & extended...
TRANSCRIPT
Risk Assessment, Mitigation & MonitoringRefresher, Exceptions, & Extended Waiver
Eligibility (EWE)
Presentedby
Medicaid APD Services and Supports Policy Unit
November 7, 2018
Aging and People with Disabilities
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Agenda
• Risk Assessment
(RA)
• Exceptions
• Extended Waiver
Eligibility (EWE)
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Risk Assessment
• Last training Jan. 2017, click to view full
PowerPoint
– Why assess risks?
– RA policy review
– Risk mitigation
– Risk monitoring
▪ Working these in with your Direct contacts
3
Federal Requirements
• Identify specific risk
factors
• Identify ways to
mitigate/minimize risks
• Identify a back-up plan
• Monitor identified
risks/back-up plan
4
Assessing for Risks to….
• Ensure consumer health and safety.
• Provide resources and information so
consumers can make an informed choice.
• Minimize identified risks.
• The goal is to reduce identified risks;
– i.e.: from High Risk to Low or No Risk.
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Secretary of State Audit
• Utilize APD' s current RA tool to identify clients most at
risk for fraud, neglect and abuse.
• Future changes to RA expectations coming in 2019.
• Today’s focus:
– Understanding current RA expectations.
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APD-PT-12-007
Frequency requirements for monitoring risks:
• No risk, low, or moderate risk factors = Two times per
year (one contact every six months)
• One or two high risk factors = quarterly (minimum of
one contact every three months)
• Three or more high risk = monthly
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Capturing Identified Risks
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How to Assess for Risks
• It’s important to select the appropriate risk
level for each risk identified in the RA.
• Assessing for risks should occur during
the assessment process.
• Includes determining if risks are being
reduced or mitigated.
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Risk Levels
• No Risk:
– Has plan and supports
in place and/or no risk
identified.
• Low Risk:
– Has plan and supports
in place but is
dependent on others
who are immediately
available.
• Moderate Risk:
– Has plan in place, but
is dependent on others
who are NOT
immediately available.
• High Risk:
– No plan in place and is
dependent on others,
but has no supports
available.
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Examples of “No Risk” Level
Physical: No physical assistance is needed.
Safety/Cleanliness of residence/Facility: No apparent
safety or cleanliness risks.
Access to care: No barriers to finding caregivers / doctors
/dental / equipment etc.
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Examples of “Low Risk” Level
Physical: Would need help to exit home but almost always
has help available.
Safety/Cleanliness of residence/Facility: Older home with
deferred maintenance, exterior paint and roof integrity
questionable. Heating and plumbing systems working but
beyond life expectancy.
Access to care: Has HCW but no back-up and access to
workers for area is difficult.
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Examples of “Moderate Risk” Level
Physical: Would need help to easily exit home and has
some help but not constantly available.
Safety/Cleanliness of residence/Facility: Older home
with roof leaking, temporary repairs made, but repairs are
needed. No means to make repairs.
Access to care: Has HCW but no back-up and access to
workers for area is difficult.
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Examples of “High Risk” Level
Physical: Cannot exit home without help and has no help
available.
Safety/Cleanliness of residence/Facility: Older home
with roof leaking, heating, electrical, and plumbing failing or
inoperable.
Access to care: Chooses to remain in rural home but
HCW / IHCAs are unavailable or unwilling to provide care.
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Risk Mitigation Examples
• Risk mitigation means taking an action which lowers the
risk.
– Risk: Consumer’s paid provider answers all
questions for them.
– Mitigation: A non-paid family member is found to act
as consumer employer representative and monitor
that care is provided as expected.
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Risk Mitigation Examples
• Risk: Consumer has
unpredictable care needs and
would benefit from ‘just in
case’ type assistance.
• Mitigation: Consumer tours
various settings and chooses
to move to an AFH.
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Risk Mitigation Examples
• Risk: Consumer is on oxygen and experiences frequent
power outages.
• Mitigation: Neighbor’s power usually goes out at same
time and has a generator that consumer can plug into
when outages happen and a back-up canister that does
not require power is in place for emergencies.
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Consumers in Facilities
• Per APD-PT-12-007, consumers living in Community Based
Care (CBC) Facility or a Nursing Facility (NF) are not
currently required to have a RA.
• One of our core goals in OAR 411-015-0000, is as follows:
– To assure that services paid by the Department, and the
setting in which they are provided are safe and adequate.
– Staff have a legal and moral responsibility to evaluate
risks anytime a consumer lives or is considering to live in
a CBC facility or a NF.
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Consumers in Facilities
• Risk mitigation: Follow similar rules as for in-home
monitoring. The higher the risk the higher the monitoring
frequency.
• As appropriate:
– Engage facility staff/management in problem solving
– Engage Licensing
– Engage Adult Protective Services
– Complete Report of Serious Event (ROSE) SDS 307A
reports per APD-PT-12-010 guidelines
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Risk Monitoring
• Risk monitoring is when the CM contacts the
consumer/representative to discuss the previously
identified risks to discuss mitigation progress, changes
or strategies.
• Risk monitoring MUST be a Direct contact.
• The CM needs to determine if an in-person contact is
needed or if a phone call is sufficient.
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Wrapping Up Risk Topic
• RAs and mitigation are not optional activities. They are
required elements of Case Management.
• People may make choices that keep them at risk but we still
have an obligation to inform and offer safer options.
• Lowering risks reduces harm and workload by decreasing
monitoring and preventing crisis situations.
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In-Home ServicesException Requests
APD-PT-18-046
Aging and People with Disabilities
2018
Scott Spencer; Exceptions Coordinator
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Decision Making Authority
• Tier 2 users = managers, lead workers, QA
• Tier 2 users can approve, partially deny or completely
deny plans with
– ADLs ≤ 73 hours
– IADLs ≤ 35 hours
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Just a reminder for Tier 2 users
Process for Tier 3 Exception Requests
• Tier 3 = CO staff
• Please let us know if you support the request
– If not, please include commentary explaining why the hours are
not support in your submission email
• Please make sure the 514 is filled out completely
• Please make sure the plan in OA is set up correctly
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Managers or supervisors must review
exception Tier 3 requests
514 Process for Tier 2 Exception Requests
• For new Tier 2 requests, please save the signed 514 locally.
• A signed 514 is no longer required for renewals ≤ the number of
exception hours previously approved.
– As long as the consumer agrees to the hours being authorized
and their agreement is recorded in the narration.
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• OAR 411-030-0071(9) is in the
process of being amended to reflect
this policy change.
– If the consumer does not agree
to receiving the same or fewer
number of hours, the consumer
should complete and sign a new
514 request.
For renewals of
plans that are
greater than 108
hours*, please
use this
template
Process for Tier 2 Exception Requests
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The following is a renewal of the current
service plan. The hours are (choose one):
same/fewer when compared to the current
service plan.
Type of request: (In-home Hourly, Shift
Service, Spousal Pay, ICP)
Consumer Name:
Consumer Prime:
Branch:
Case Manager:
Dates:
Allowed Hours:
Exception Hours:
Total Hours:
Providers:
VDQ?: Y/N
I have reviewed this request for
appropriateness: Yes or No
*CO reserves the right to
review any renewal for
appropriateness, which
includes Tier 2 approvals.
Case Manager Initiated Requests
• CMs who determine a need for exception hours, an exception to the
hourly cap, or shift services, are required to initiate the request if the
consumer is unable to.
• In this case:
– The CM may complete the 514 without the consumer’s signature.
– The request must have consent (verbally or in writing) from the
consumer prior to submission.
– The 514 must indicate that the CM is requesting the exception.
• If the consumer would like to propose a different number of hours from
the CM, they can proceed with a request through the normal process.
– The consumer must sign the 514 for any exception request they
initiate.
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New In-Home Exceptions Request Form
• Reformatted the section that requests the reason for the in-home
hours exception request
• Consumer’s or authorized representative’s printed name along with
their signature
• CM’s name, email and branch number
• The in-home provider information field was edited to improve clarity
• A brief explanation about Shift Services
The amended 514 is attached and will be updated on the CM Tools
Website Exceptions page
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We have updated the 514
New 514 Form – Page 1
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This page is for
the consumer
or CM to
complete
New 514 Form – Page 2
30
This page is
for the
consumer or
CM to
complete
New 514 Form – Page 3
31
This page is for
the consumer
or CM to
complete too
New 514 Form – Page 4
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This will be
translated into top
6 consumer
languages
Most of this
page is for LO
to fill out
A Few Things To Remember
• Exception hours and Hourly Cap hours must be based on
need.
• Timeframes for requests are in rule now and must be
followed.
– LO must submit the 514 within 3 business days of receipt of the
514 from the consumer.
– CO has no more than 30 days from the date of receipt of the 514
and any supporting documentation to make a determination.
– In emergency situations CO will make a decision within 2 business
days of receipt of the application (please make it clear that it’s an
emergency in your email).
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Before You Submit the Request
• Review every request!
– Consumers can request any number of hours they feel they need.
– We will only approve the minimum number of hours to meet the
consumer’s needs.
• Indicate in the email to CO (not on the 514) if the request is
appropriate.
– If not, please indicate what alternate plan you suggest (this helps
speed up the review process).
• Make sure all of the required documentation is included.
• Make sure the plan is set up and ready for approval in
Oregon ACCESS.
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Aging and People with Disabilities
Extended Waiver Eligibility (EWE)
411-015-0030
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Clarification on EWE
• Depending on the date of submission for the EWE
request and the benefit end date there may need for an
ADMIN extension.
– This is a Tier 2 extension and may be completed locally.
• If EWE is approved, there is no approved Benefit or
Service Plan in OA at this time.
– In OA it is critical each step be narrated clearly.
– This should include the decision, effective dates, actions taken or
actions that need to be taken as well as next steps.
– The coding will be completed by the Mainframe (MF) Business
Analysts.
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Required Forms and Steps
• CM completes EWE Assessment Form and the EWE
Planning Form following the instructions on page two of
the form.
– This includes clearly documenting the specific steps (local and
state resources and/or actions) that will be taken to safely
transition the consumer off LTSS over the next six months.
NOTE: The EWE Planning form requires a
consumer/rep and CM signature.
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Requirements and Steps
• If approved the supervisor/lead must send the request
including all required forms to
– In the subject line note that this is an EWE request
– In the body of the email be sure to include:
• Consumer’s Prime
• Consumer’s First and Last Name
• Branch Number
• Prior SPL
• Care Setting Type (i.e. AFH, ALF, RCF, In-Home or NF)
• Indicate the benefit and service plan types the consumer is
currently receiving
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Process at Central Office
• The EWE Policy Analyst will review the case.
• If approved and coded by the Mainframe Analysts complete
the appropriate step below:
– In-Home: the voucher for 10 hours per pay period may
be created.
– CBC: the 512 should be touched (should match the
effective date). Verify the base rate or level 1 is being
paid.
– NF: the POC in MMIS should be updated.
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Mainframe
• CMs only need to update
the MF when there is a
financial change.
• If any service related
case descriptors are
removed or changed
there will be an error in
payment.
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Resource Links
• CAPS Risk Assessment, Monitoring, & Documentation Netlink
• Procedures for Risk Assessments, Monitoring & Documentation
• Risk Assessment Worksheet and Guidelines
• Exceptions Webpage
• Extended Waiver Eligibility (EWE) Webpage
• Program Analyst Contact List
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