Rising From the Ashes Project Management Increased My Profits and Strengthened My Team Tom Clancy Jr. Co-Founder: Valiant Technology, 4 th Bin, Valiant Cloud Certified: Apple, Sonicwall, EMC, Autotask, Kaufman Author: Mac OS X Bible (Panther, Tiger, Leopard) Contributor: Financial Advisor, Business Solutions Creator: Creative Masterminds NYC Speaker: ACL, ChanTran, Google, AIA Podcaster: Info Junkie Podcast PATER FAMILIAS: JACK, TED, CHARLIE TOC Background Problem INSPIRATION Solution Result QA (Just jump in!) BACKGROUND Valiant Technology LIFE BEFORE MANAGED SERVICE Revenue Sources at Non-MSP Pray and work and work and pray Recurring Revenue= Mailbox Money! Get paid while sleeping Revenue Sources at MSP Mailbox money LIFE UNDER MANAGED SERVICE 2008->Present THE PROBLEM PROJECTS = PROBLEM(S) Month (2014) Hours Tracked Lost Time Net Profit June % July % August % September % October % Unmanaged Unprofitable No Deadlines No Schedule No Leader Predictably bad results INSPIRATION Look At Development! DEV OPS COMMANDMENTS IF ITS NOT MONITORED, ITS NOT IN PRODUCTION. UNPLANNED WORK STEALS TIME FROM PLANNED WORK. WE ARE ALL IN I.T. WE ARE ALL ON PAGER DUTY. PROCESS IS NOT A DIRTY WORD. IDENTIFY YOUR BOTTLENECKS. AUTOMATE EVERYTHING (UNLESS YOU ARE A NUCLEAR POWER PLANT). DEPLOYMENT IS A PROCESS. PRACTICE IT. CONSTANTLY. COMMUNICATION IS A PROCESS TOO. READ THE PHOENIX PROJECT. GET YOUR BOSS TO READ THE PHOENIX PROJECT. ENTER: THE PHOENIX PROJECT Gene Kim: CTO of Tripwire Kevin Behr: Founder and CEO of I.T. Process Institute George Spafford: Research Director at Gartner Lean->Agile->Dev Ops LEAN: Eliminate Unplanned Work Eliminate Bottlenecks Eliminate Idle Time Focus= Production AGILE: Deliver Constantly Iterate, Evolve Change in thinking for Dev team. Focus= Production DEVOPS: Change in CULTURE for whole company Focus= Production, Operations, Testing SOLUTION LONG past time to fix this. STEP 1: BIG RONNIE PHASE 1: WORK FLOWS FROM LEFT TO RIGHT KANBAN COLUMNS=STATE ROWS=PEOPLE Daily Huddle: R1 PHASE 2: LEARN FROM MISTAKES: ADAPT Daily Huddle: R2 PHASE 3: MUST LEARN FASTER DAILY REPORT RESULT Always improving (Kai Zen) RESULT(S) Same # of front-line resources (2) Near-total compliance on time tracking for both resources. More people tracking time (PSE, PM) Month (2015) Hours Tracked Untracked Hours Profit (Est.) June % July % August % September % October % COMPARISON BEFORE ~1% Profit. 90% over budget. Satisfaction unknown. (guessing