ripped from the headlines: law & risk review
DESCRIPTION
Ripped from the headlines! In this interactive session, we will discuss the legal and risk management issues raised by of some of the unusual, unique, and downright bizarre things that happen in the meetings, hospitality, and events industry every day. Though meeting professionals rarely end up in court, these novel situations tend to affect contracts, budgets, and sometimes reputations. Learn from situations that happen to others so that you can improve the way you do business. Updated regularly based on current events, this session in the past has included bugs, vermin, mold, statues, tragic accidents, murder, assault, law and policy changes not in our favor, and surcharges galore. Also addressed will be some creative contract clauses to address some of the crazy things that can happen in our industry.TRANSCRIPT
Ripped From the Headlines: Law & Risk Review
Tyra W. Hilliard, PhD, JD, CMP@DrTyra
What did we expect? What did we get?
2013 Forecast v. Reality
2013 Expectations
Planners optimistic…» No decline in number of meeting» 46% expect larger budgets» 72% expect higher room rates» Shorter booking windows here to
stay
2013 Wants
Planners top 5:» Available meeting space»Willingness to negotiate» Price of space» Price of rooms» Service standards
2013 Seller’s Market
Room Rates, ADR UP» U.S. corporate – up 5.3%˃ NY 10.2% ˃ San Francisco 11%
» But some went down…˃ Washington D.C. Metro (0.7%)˃ New Jersey Shore (0.6%)
2013 Global Market
» Latin America – up 8-14%» Australia – 12%» Asia – 1.8%» Europe a mixed bag˃ Overall 1.1%˃ France 5.%%˃ London 3%
»Middle East down 1.1%
What Would You Do?
» Hurricane Sandy
» Boston Marathon Bombing
» Carnival Triumph
Over lunch, choose one or more of these and discuss how you hope you would (1) be prepared and (2) respond to each of these situations if it happened:
A. A week before a big meeting you were holding/hosting
B. The first day of the big meeting
C. The last day of the big meeting
Click icon to add pictureHurricane Sandy
Boston Marathon Bombing
Carnival TriumphCarnival Triumph
Nightclub Fire
Meteorite
Computer Crash
Norovirus
Travel Insurance
Resources
Force Majeure
The parties' performance under this agreement, in whole or in part, is subject to acts of God, war, government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or any other emergency beyond the parties' control, making it impossible, illegal, or commercially inadvisable, or which materially affects a party's ability to perform its obligations
Force Majeure Clause
The parties' performance under this agreement, in whole or in part, is subject to acts of God, war, government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or similar occurrences beyond the parties' control, making it impossible, illegal, or impracticable, or which materially affects a party's ability to perform its obligations…
Contracts don’t save lives, but they can save companies.
Contracts as Shields or Swords
Hotel Closed
» National Hotel in South Beach» July 24, 2013» Failed city fire inspections» Forced to close and dismiss its staff
Hotel Rebranding I
» Comfort Inn in Troutdale, Oregon» Sold and became a Holiday Inn express» Transient travelers were told their reservations
would not be honored
Hotel Rebranding II
» Ritz-Carlton Palm Beach ceased management July 1
» What if you had a contract with the hotel?» What if you only wanted a Ritz-Carlton?
Rebranding Clause
“In the event that the flag or brand of the hotel is changed, Hotel will notify Group within 10 days of becoming aware of this change. Group will then have 10 days to terminate the contract without liability if, in its sole discretion, it deems it necessary.”
Rebranding Clause
“In the event that the flag or brand of the hotel is changed, Hotel will notify Group in writing within 10 days of becoming aware of this change. Group will then have 10 days to terminate the contract without liability if, in its sole discretion, it deems it necessary to do so.”
Cancellations by Group
» Reed Exhibitions - Business Travel Market November 2013, London
» General Services Administration – 2013 GSA Training & Expo – May 14-16, Orlando
» Motivation Show – May 2014, Chicago
Union
» Vegas˃ July 2013 – Culinary and Bartenders unions picket the
Cosmopolitan
˃ June 2013 - Unions launch website for union information: http://www.vegastravelalert.org/
» Hyatt Hotels and UNITE HERE solidify contracts for Hyatt employees in LA, Chicago, San Francisco, and Honolulu through 2018.
» Others…?
Important Issues
» Can Hotel terminate contract due to its own union strikes?
» At what point in time can Group terminate contract if union workers are striking?
Surcharges
» Hotels - $1.95 billion» Airlines - $27 billion
» Consider contract language:
“Neither Group nor its attendees will be responsible for any surcharges or fees not enumerated in the contract (or approved by guest upon check-in.”
Caesar’s Solution
For better or worse…
What to Expect in 2014?
2014
State of the Industry
»Rates to increase, but by how much…?˃ Sellers forecast rates up by 6.5%-7.5%˃ Planners forecast rates up by 4-5%
»Basically…More of the Same
Government Shenanigans
» H.R. 313 Government Spending Accountability Act
» H.R. 2643 Stay in Place, Cut the Waste Act of 2013
» Sequestration ($85 billion spending cuts)
» Government Shutdown
» Travel expenditures under scrutiny
Food Allergies & Restrictions
» Lesley University, Cambridge, MA˃ Successful lawsuit requiring that the university
ensure that students with celiac and other food allergies can fully and equally enjoy the university’s meal plan.
Global Accessibility
» UNWTO Global Code of Ethics for Tourism˃ “Accessibility in tourism is a right and an ethical
obligation, but it is also an important business opportunity”
» Madrid, Spain˃ 6th Accessible Tourism Guide to Madrid˃ 161 hotels, 129 places of interest (including 7
conference and trade fair venues)
Tyra W. Hilliard, PhD, JD, CMP@DrTyra
Thank you!