Rinky Roy

E-mail: {rima.5june@gmail.com} Phone: +91-9711377186

Present CTC : 1.80 LAC P.AExpected CTC : 2.40 LAC P.ATotal Exp : 3 Years

Objective

Looking for an opportunity to exhibit my hospitality and management skills by working for an organization where individual skills and team spirit are recognized and rewarded.

Work Experience

Tenure : 3 yearsCurrent Designation : Guest Service Associate

Core Competencies

Hotel Reservations (Front Desk) Guest Services

Current Role: Guest Service Associate; Organization: Ginger Hotel; Tenure: February 2011 - till Date

Profile: Responsible for the professional and efficient managing of visitors, telephone calls, messages and clerical duties that support the front Office operation and presentation of a professional office.

Responsible for handling check-ins and check-outs of guest in an efficient and professional manner

Perform the tasks of answering guest queries regarding local area facilities to give proper direction to different areas

Handle responsibilities of coordinating with internal departments to provide and fulfill guest request

Perform the tasks of handling guest complaints, issues and resolve issues in a timely and accurate manner

Responsible for maintaining and executing guest wakeup call logs Handle the tasks of taking messages for team members and transferring calls

Previous Role: Guest relation executive; Organization: City park hotel; Tenure: February 2010 – January 2011

Profile: Welcome the guests by greeting them as per the standards. Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Any matter which may affect the interests of The Palms should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Club when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

Communicates with employees – informing employees of issues and gathering  Take reservation for advance booking Aware of late check –in, & over stay of guest Establish and maintain seamless co-ordination & co-operation with all departments productivity, morale and guest service Ensure to attend to guest complaints, requests or inquiries regarding the food and services

Academic Credentials

Completed B.SC Degree From Lakshya Bharti Institute of International Hotel Management Intermediate from CBSE board SSC from CBSE board

Personal Details

Permanent Address : H.no 13, Himgiri Apartments, Burari, New Delhi

Current Address : Same as Above

Date of Birth : 5th June, 1987

Father’s Name : Mr. Awadh Kishor Roy

Languages Known : English and Hindi

Rinki Roy