Five Essential Crisis Management Capabilities TLT030

Sean Murphy CEO & President, Lootok

Sean is CEO & President of Lootok, an operational risk management consulting firm based in New York. Founded in 2006, Lootok brings a fresh perspective to managing organizational resiliency initiatives including business continuity and crisis management.

“You’d be surprised how much it costs to look this cheap!” DOLLY PARTON

LEARN BY SEEING

What do you see?

“The strangeness will wear off and I think we will discover the deeper meaning in modern art.” JACKSON POLLOCK

LEARN BY SEEING

What do you see?

“You want a valve that doesn't leak and you try everything possible to develop one. But the real world provides you with a leaky valve. You have to determine how much leakiness you can tolerate.” ARTHUR RUDOLPH

WE LIVE IN AN ERA OF COMPLEX

Local, regional & global change

“If I had better foresight, maybe I could have improved things a little bit. But frankly, if I had perfect foresight, I would never have taken this job in the first place. ” RICHARD F. SYRON

It all begins with leadership and basic capabilities. 1.  Command and Control Framework 2.  Threat Intelligence 3.  Situation Awareness 4.  Common Operating Picture 5.  Common Ground

What do we need? •  A framework •  Information •  Organization

•  Full spectrum •  Command &

control

WHAT DO WE NEED?

A framework

WHAT DO WE NEED? A FRAMEWORK.

Full spectrum

1. Initiate 2. Discover 3.Plan GET READY

5. Scan & detect 4. Practice STAY ALERT

6. Respond 7. Resume TAKE ACTION

WHAT DO WE NEED? A FRAMEWORK.

Command & control Understand what happened What is the actual or potential impact? Visualize you goals How will you achieve them? Describe the information that needs to be shared How will you communicate? Direct what information must be shared What resources will you allocate? Assess the outcome Has anything changed?

“Let our advance worrying become advance thinking and planning.” WINSTON CHURCHILL

•  Threat intelligence

•  Situation awareness

•  Common operating picture

WHAT DO WE NEED?

Information

“I’m afraid that if you look at a thing long enough, it loses all of its meaning.” ANDY WARHOL

WHAT DO WE NEED? INFORMATION

Threat intelligence •  Situation awareness •  Strategic responsiveness •  Intelligence Surveillance

Reconnaissance (ISR) •  Threat effects

WHAT DO WE NEED? INFORMATION

Situational awareness •  Level 1: Perception – to

perceive (see) the status, attributes, and dynamics of relevant elements in the environment.

•  Level 2: Comprehension – to understand what the data and cues perceived mean in relation to relevant goals and objectives.

•  Level 3: Projection – to predict what those elements will do in the future (at least in the short-term).

WHAT DO WE NEED? INFORMATION

Common operating picture

Adapt to your environment

•  Common ground •  Tacit knowledge

WHAT DO WE NEED?

Organization

•  Healthy conflict •  Common ground is never as good as we think it is, and it is

always eroding. We can’t prevent its erosion, especially under complex and changing conditions. When goals, roles, and abilities change, we can’t count on sustaining common ground. Common ground also erodes because we have different life experiences that affect how we see things. Teams that have worked together for a while have shared working experiences and precedents about how to handle situations. That’s why bringing a new team members creates risks. The new members don’t have the shared experiences of the rest of the team

WHAT DO WE NEED? ORGANIZATION

Common ground

•  Intuition •  Judgment •  Experience

WHAT DO WE NEED? ORGANIZATION

Tacit knowledge

“Make sure that the

probability of the

unacceptable is nil.”

RAY DALIO

Questions

Sean Murphy CEO & President, Lootok

Sean is CEO & President of Lootok, an operational risk management consulting firm based in New York. Founded in 2006, Lootok brings a fresh perspective to managing organizational resiliency initiatives including business continuity and crisis management.

http://www.lootok.com

WHAT DO WE NEED? A FRAMEWORK.

Command & control

•  Emergent behavior

WHAT DO WE NEED? ORGANIZATION

Management by discovery