Rights & Responsibilities in Aged Care

Rights and responsibilities

• Everyone has rights. • Rights are always

accompanied by responsibilities.

• Workplace health and safety is everybody’s responsibility.

Information about rights and responsibilities

Information about rights and responsibilities can be found in:• Position description• Relevant legislation• Quality of care principles and aged

care accreditation standards• Policies and procedures

General rights

The right to respect for individual human worth, dignity and privacy.

General rights

The equal right to health care, income maintenance, education, employment, housing, transport, legal

services, health, insurance and leisure.

General rights

The right to appropriate and comprehensive information, education and training about their health

problems and condition, its treatment and services available to meet their needs.

General rights

The right to timely and high quality treatment.

The right to interact with health care providers, particularly in decision making regarding treatment,

care and rehabilitation.

General rights

The right to mechanisms of complaint and redress.

The right to refuse treatment.

General rights

The right to advocacy. The right to access to relatives and friends.

The right to have their cultural background and gender taken into consideration in the provision of

care.

General rights

The right to contribute and participate as far as possible in the development of

health policy, provision of care and representation of health consumer

interests.

General rights

The right to live work and participate in the community to the full extent of their

capabilities without negative discrimination.

Client rights

• Privacy• Confidentiality• Dignity and respect • Freedom of association• Self determination and right to make informed

choices• Free expression of ideas and opinions • Access to services based on agreed standard of

acre• Individualized service provision• Inclusion

Client responsibilities

Respecting the rights and needs of other residents.

Respecting the needs of the care facility.

Client responsibilities

Respecting the rights of staff and the

management to work in a harassment free

environment.Being as responsible as possible for his or her own health and well-

being.

Client responsibilities

Providing information to appropriate people on his or her relevant medical

history or current state of health. Older people need to adapt to their new

environment.

Employer rights and responsibilities

• Enterprise workplace agreements • Legislative requirements for

employee dismissal • Legislative requirements to provide a

safe work environment• Relevant State and Territory

employment legislation

Employer rights

• Issue any reasonable and legal retrenchment procedures to employees.

• Change or purchase new equipment.• Develop policies and procedures.

Employer rights

• Develop code of conduct.• Secure confidential company files. • Dismiss workers according to the

Commonwealth Workplace Relations Act (1996).

Employer rights

• Expect loyalty from employees.• Expect reasonable care to be taken

by all employees.• Expect employees to be

accountable for money or resources in their care.

Employer Responsibilities

To provide: • Adequate emergency services.• Safe equipment and machinery.• Safe enter and exit from the

workplace.• A safe work environment.

Employer Responsibilities

To provide:• A workplace free from

discrimination and harassment. • Risk management. • Appropriate safety equipment. • Conditions in line with the award. • Advice and training.

Employer Responsibilities

• Report all serious accidents to WorkCover.

• Holding worker’s compensation insurance.

• Consulting with employees with respect to occupational health and safety.

• Paying employees the correct wage.

Employer Responsibilities

• Treat all employees fairly, applying equal opportunity principles.

• Not unfairly dismiss an employee.• Give clear instructions. • Evaluate performance and provide

feedback to employees.• Give due consideration to all relevant

legislation.

Employee rights and responsibilities

• Adherence to work health & safety principals and rules.

• Attendance requirements.• Confidentiality and privacy of

organisation, client and colleague information.

• Duty of care responsibilities.

Employee rights and responsibilities

• Leave entitlements. • Obeying lawful orders.• Organisation policies and

procedures.• Protection from discrimination and

sexual harassment in the workplace.

• The right to union representation.

Employee Rights

Right to: o Work in a safe environment.o Report any type of

discrimination against them.

o Excel in their workplace whether they are male or female.

Employee Rights

Right to: • Receive appropriate financial rewards

for their contributions to the organisation.

• Union support for their grievances.• Correct wage.• Sick leave or annual leave.

Employee rights

• Resign• Access to a grievance resolution

process.• Be given explicit instructions

regarding work tasks.• Receive advice and training.• Seek promotion based on merit.

Employee Responsibilities

• Treat all co-workers equally. • Take reasonable care of the health

and safety of others.• Report any unsafe work practices,

accidents or injuries.• Obey all lawful instructions.

Employee Responsibilities

• Do reasonable instructions asked by an employer.

• Adhere to proper safety procedures.• Responsible care for the health and

safety of themselves and other employees.

• Don't engage in any irresponsible behaviour.

Employee Responsibilities

• Attend work and to be punctual. • Observe confidentiality and privacy

of enterprise, clients and colleagues.• Know the terms of their employment. • Be accountable for money, material

and property Belonging to the employer.

Employee Responsibilities

• Be courteous and give good service to clients/customers.

• Respect cultural and social diversity among employees and clients.

• Advise the employer of inability to work.

• Give up all inventions made within the employer’s time.

IHNA offers qualifications in aged care, disability and nursing. Go to http://www.ihna.edu.au to kick start your health career.

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