rights. 1962 first set of 4 fundamental rights right to safety products must not endanger...
TRANSCRIPT
Rights
Rights
• 1962 First set of 4 fundamental rights
Right to Safety
Products must not endanger consumer’s lives or health
Right to Safety
Responsible to use products safely. Consumers must follow the manufacturer’s instructions
Right to Be Informed
Businesses must provide accurate information in advertising, labeling,
and sales practices.
Right to Be Informed
Consumers should use information to evaluate product choices
Food labels, misleading advertising
Right to Choose
Consumers should have a variety of goods and services from which to
choose.
Right to Choose
Consumers should take advantage of product variety by considering many options and making rational choices.
The Right to Be Heard
Government must consider consumer interests when creating laws.
The Right to Be HeardResponsible to express satisfactionor dissatisfaction. Inform elected
officials their opinions on consumer issues and inform them of improper
business practices.
The Right to Redress
Consumers should be able to obtain fair remedies to consumer problems
The Right to Redress
Seek RedressConsumers should inform businesses of product defects and unfair practices. Consumer should
pursue remedies
Right to Consumer Education
Sufficient information should be available consumers to make rational decisions.
Right to Consumer Education
Responsible to be an educated ConsumerTake advantage of opportunities to gather
information and learn how to make a rational buying decisions, and the best value for you money.
Right to Healthy Environment
Contribute to a Healthy EnvironmentConsumers should support business that operate responsibly and report
abuse to authorities.
WarrrantiesFull Warranty
Limited WarrantyImplied warranties
www.bbb.org
http://www.bbb.org/us/auto-line/state-lemon-laws/
Arbitration