right to information: a tool to good governance through transparency dr. p.k. mohanty joint...
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Right to Information:Right to Information:A Tool to Good Governance through A Tool to Good Governance through
TransparencyTransparency
Right to Information:Right to Information:A Tool to Good Governance through A Tool to Good Governance through
TransparencyTransparency
Dr. P.K. MohantyJoint Secretary & Mission Director (JNNURM)
Ministry of Housing & Urban Poverty Alleviation, Government of India, New Delhi
Market:
Creating opportunities for people
Civil Society:
Mobilising peoples’ participation
State: Creating a favourable political, legal & economic environment
Governance: Three Key Actors
Governance: Three Key Actors
Governance: Interplay of Multiple Interfaces
Governance: Interplay of Multiple Interfaces
State
MarketCivil
society
Employer Organizations, Trade Unions,
etc.
NGOs, Cooperatives,
etc.
Private Voluntary
Organizationsetc.
State: Legislature, Executive & Judiciary
Market: Private Sector Civil Society: Peoples’Institutions
Addressing Governance Addressing Governance
Governance:
“Exercise of political, economic and administrative authority in the management of a country’s affairs at all levels, including social and economic resources.”
“Comprises mechanisms, processes and institutions through which citizens & groups articulate their interests, exercise their legal rights, meet their obligations and mediate their differences.”
Dimensions of GovernanceDimensions of Governance
• Exercise of authority: political, administrative and
economic
• Use of inputs - resources: social, economic, human
• Outcomes: social, economic, human development
• Delivery mechanisms and processes
• Institutions: formal and informal
• Participation of citizens and groups
• Mediation and conflict resolution mechanisms
• Institutional and managerial capacity to govern
The Good Governance Paradigm The Good Governance Paradigm
Good Governance
Strategic Vision & Consensus Orientation
Good Governance
Accountable
Responsive
Transparent
Equitable & Inclusive
Effective & Efficient
Rule of Law
Participatory
Service Delivery: Three Key Elements
Policy-making
ImplementationAssessment
Improving Service Delivery:A Framework
Improving Service Delivery:A Framework
• Adopting a Holistic Approach
• Enhancing Accountability
• Focusing Governance on the People
• Improving Performance
• Targeting the Poor & Disadvantaged
• Ushering in Transparency
Improving Service Delivery:Adopting a Holistic ApproachImproving Service Delivery:
Adopting a Holistic Approach
STAFF SKILLSSHARED
VALUES
STYLE
SITUATION
STRUCTURE
STRATEGY
SYSTEMS & PROCESSES
People First: Centering Governance on People
People First: Centering Governance on People
• Consultation: People should be consulted regarding service levels & service quality
• Service Standards: People must be made aware of what to expect in terms of level and quality of services
• Access: People should have equal access to the services to which they are entitled
• Courtesy: People should be treated with courtesy and consideration
• Information: People must receive full and accurate information about their services
People First: Centering Governance on People
People First: Centering Governance on People
• Openness and Transparency: People should be informed about the operation, budget and management structures of government departments
• Redress: People are entitled to an apology, explanation and remedial action if the promised standard of service is not delivered
• Value for Money: Public services should be provided economically and efficiently
Contd…..
The Customer is RightThe Customer is Right
Rule No. 1
The customer is always right.
Rule No. 2
If you find the customer is wrong then return immediately to Rule 1.
Stew Leonard
Dimensions of AccountabilityDimensions of Accountability
Legal
Accountability
Performance
Accountability
Financial
Accountability
Public Accountability
Adherence and conformance to legal and administrative rules, code of conduct etc.
How responsive and accountable are power holders to their clients and citizens
How power holders manage public funds
Meeting specified performance standards and targets based on verifiable indicators
Enhancing Public Accountability: Nurturing & Sharing Values
Enhancing Public Accountability: Nurturing & Sharing Values
Probity
Objectivity
SelflessNess
OpennessAccount-
Ability
Leadership
Honesty
Integrity
Improving Performance
“Government is famous for endless figures and forms. To an outsider, it seems like an industry that pays an enormous amount of attention to numbers. People in government are always counting something or churning out some statistical report. But most of this counting is focused on inputs; how much is spent, how many are served, level of service each person receives. Very seldom does it focus on outcomes, on results ”
David Osborne and Ted Gaebler; Reinventing Government, 1992
Why Measure Performance?
What gets measured gets done.
If you don’t measure results, you cant tell success form failure.
If you can’t see success, you can’t reward it.
If you can’t reward success, you are probably rewarding failure.
If you can’t see success, you can’t learn from it
If you can’t recognize failure, you can’t correct it.
If you can demonstrate results, you can win public support.
Osborne & Gaebler, 1992
INPUTSPROCESSES OUTPUTS OUTCOMES
EXTERNAL
EXTERNAL
Performance Measurement Framework: Outlay-Output-Outcome Linkages
Planning Process Development Priorities
& Objectives
Review & Measure Performance
Key Performance Indicators
Measurable Targets
Monitor Performance
Community Participation
Co
mm
un
ity
Par
tici
pat
ion
Co
mm
un
ity
Par
tici
pat
ion
s
Instituting Performance Management
Draw Lessons
Report
Improve Performance
Importance of Knowledge
Right to Information Act 2005:Promoting Good Governance through
Transparency
Right to Information Act 2005:Promoting Good Governance through
Transparency• Any body owned, controlled or substantially
financed directly or indirectly by Government’ – defined as a public authority
• Information includes that “relating to a private body which can be accessed by a public authority under any other law for the time being in force”
• Section 4 (1)b of RTI Act – Suo motu Disclosure on 17 Items
• Disposal of Information Requests• Central & State Information Commissions• Information Commission’s Report to
Legislature• Annual Disclosure by all Public Authorities
Role of ICT in Information Management & Good Governance
Role of ICT in Information Management & Good Governance
• Demystifying Opaque Government Processes and Procedures
• Effective Information Management for Decision-making & Implementation
• Promoting One Stop-shop Service Delivery & Reducing Direct Interface between Service-providers and Citizens
• Improving Tracking of Performance, Enhancing Accountability and Transparency
Right to Information: A Central Piece in Good Governance
Right to Information: A Central Piece in Good Governance
TransformTransform
Conform Conform
Perform Perform
Inform Inform
Reform Reform
Form Form
Thank YouThank You