Ricoh UK

Sustainability

Report

2016 Performance

Update Supplement

ricoh.co.uk

Introduction

Chief Executive Officer’s Statement

Welcome to Ricoh UK’s 2016 sustainability performance update supplement, highlighting our economic, social and environmental achievements during Financial Year 2015.

This 12-month performance

update report is intended to

be read in conjunction with

our more detailed Ricoh UK

Sustainability Report 2015

which was published the

preceding year. The Ricoh

UK Sustainability Report

2015 describes in full detail

our Sustainability programmes

throughout Ricoh’s 3-year 18th

Mid-Term Plan across FY2014

through to FY2016.

Thank you for taking an interest in this report.

Phil Keoghan

Chief Executive Officer

Ricoh UK Limited

Key Sustainability Indicators

Integrity in Corporate Activities FY2015 Y/E 31/03/16

Turnover (£ million) £486.3

Average Customer Satisfaction (Marketii data) 88.6%

Average Net Promoter Score 53.0%

Number of Whistle Blowing Incidents 0

Marketplace Management Score from CR Index 97%

No.1Best-in-class

Customer

SatisfactionCorporate Activities 3

(FY) 0 (FY) 0 (FY) 0

Ricoh UK has achieved strong, consistent growth over the last five years through our core capabilities in Managed Document Services, Production Printing, Office Solutions, Business Process Services and IT Services.

Financial Highlights

£486.3m Sales

£19mNet Income

2,523Employees

5.0%Increase in

Average Net

Promoter Score

1.65%Increase in

Turnover

No.1*

MFD Market Share

No.1*Production Print Mono

Market Share

No.1*Production Print Colour

Market Share

*Infosource

Sales Net Income Net Assets(£000’s) (£000’s) (£000’s)

422,864

438,433

478,445

7,885

17,060

20,111

19,104

2012

2013

2014

2015

2016

4,492

463.070

2012

2013

2014

2015

2016486,258

2012

2013

2014

2015

2016

49,553

66,613

86,724

105,828

41,668

Key Sustainability Indicators

Respect for People FY2015 Y/E 31/03/16

Employee Engagement Employee Engagement Survey Response Rate 58%

Employee Engagement Rate (GES FY14 onwards) 85%

Employees Actively Engaged 48.2%

Workplace Management Score from CR Index 96%

Employee DevelopmentStaff Receiving Appraissal 87%

Average Training Days per FTE 2.37

E-learning modules completed 34,880

Learning Performance Institute (LPI) Scores 95%

Employees are Clear on Personal Objectives (EES question) 93%

Discuss Performance Regularly (EES question) 85%

4 People

Accidents and Absence

Accident Incidence Rate (AIR) per 1,000 Employees 0.7%

Accident Frequency Rate (AFR) per 100,000 hours worked 0.45

Reportable Incidents (RIDDOR) 4

Average employee sickness absence rates per FTE (days) 5.7

People Profile

Average Headcount 2,523

Average Employees Service (years) 12.0

% Female Workforce 23.80%

% Females at Management Level 18.70%

% Employee Turnover – Voluntary Attrition 9.10%

87% of staff have a formalised

annual appraisal

28% reduction in

Accident Incidence

Rate (AIR)

8%increase in

‘classroom’ training

25% reduction in

Accident Frequency

Rate (AFR)

34,880online learning

modules completed

33% reduction in

RIDDOR reportable

incidents

95%LPI score, continued

long-term improvement

April

12.0 years average

service length

23% increase in

Employee Engagement

9.1% Voluntary Attrition

consistently within

our target range of

>5% and <10%

People 5

Key Sustainability Indicators

Harmony with the Environment (absolute)

FY2015 Y/E 31/03/16

Total kg CO2e 8,059,806

Electricity – CO2 emissions (kg CO2e) 1,823,828

Gas – CO2 emissions (kg CO2e) 320,263

Flights – CO2 emissions (kg CO2e) 222,845

Train – CO2 emissions (kg CO2e) 93,091

Fuel – CO2 emissions (kg CO2e) 5,599,779

Business Travel (avg monthly kg CO2 per company car driver) 326.5

Commuting Travel (avg miles commute per car driver) 18.3

Environmental Management Score from CR Index 100%

Waste generated/disposed (tonnes) 529.1

Waste reused/recycled (tonnes) 529.1

Harmony with the Environment (relative to revenue)

FY2015

Total kg CO2e/£m revenue

Target kg CO2e/£m revenue (2% year-on-year)

Electricity – (kg CO2e/£m revenue)

Gas – (kg CO2e/£m revenue)

16,574

17,284

3,750

659

Flights – (kg CO2e/£m revenue)

Train – (kg CO2e/£m revenue)

458

191

Fuel – (kg CO2e/£m revenue) 11,515

6 Environment

4.5%reduction in total

Carbon Emissions

FY15 vs FY14

3.6%reduction in

Electricity Usage

FY15 vs FY14

17.1%increase in

Rail Travel

FY15 vs FY14

4.1%reduction in

Fuel Usage

FY15 vs FY14

6.0%improvement in

Carbon/Revenue

Efficiency

4.1%ahead of annual

Carbon Reduction

target

100%Waste Reuse/

Recycling

Key Sustainability Indicators

Harmony with Society FY2015 Y/E 31/03/16

Annual BITC CR Index Score 98%

Number of Employees involved in Community Volunteering 544

% of headcount involved in Community Volunteering 21.6%

Gifts In Kind Donations £108,975

Total Charity Event Donations £5,500

Total Funds Raised By Employees £103,568

Cost of Volunteering £44,491

Corporate Donations £32,454

Volunteering Event Costs £13,806

Leverage (not including funds raised by employees) £110,680

Total Charitable Donations £419,474

Community Management Score from CR Index 100%

98% 42% 28% 93% score in BITC CR Index; increase in increase in donations increase in

1% year-on-year increase. employees of goods/services funds raised

Ricoh in Top 8 companies

in the BITC CR Index

volunteering in kind by employees

£419,474Total funds

donated by Ricoh

9.3%increase in total

charitable contributions

£ £

Community 7

£103,568Funds raised by

Ricoh Employees

About Ricoh

Ricoh is a global technology company specialising in office imaging equipment,

production print solutions, document management systems and IT services.

Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and

regions. In the financial year ending March 2016, Ricoh Group had worldwide sales

of 2,209 billion yen (approx. 18.6 billion USD).

The majority of the company’s revenue comes from products, solutions and

services that improve the interaction between people and information. Ricoh also

produces award-winning digital cameras and specialised industrial products. It is

known for the quality of its technology, the exceptional standard of its customer

service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform

the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.co.uk

2016 Ricoh UK Ltd. All rights reserved. Replication of part or all of this document requires the express written permission of Ricoh UK Ltd ricoh.co.uk