RICHARD J. ANDREWSKeller, Texas 817.379.1946 rich.andrews@gmail.com

SENIOR UNIX/LINUX ENGINEER10+ years of senior-level Unix/Linux system administration, engineering, and security engineering. Expert conducting root cause analysis to discover and resolve issues such as communications/network issues, OS issues, process issues, etc.

Over 10 years experience as Senior Unix/Linux Administrator on Solaris, AIX and Linux.

Over 7 years experience Network security engineer

Subject matter expert in several areas including Unix/Linux, scripting (shell, Perl, Python, Awk, etc), security, integration, and troubleshooting.

3 years n+ tier application/web design, implementation, troubleshooting and administration.

4 years experience computer hardware interfacing and software design

3+ years Oracle, Mysql database installation, administration and troubleshooting.

Over 3 years Triage and On-Call experience for Mission Critical Processes including troubleshooting down to the packet level.

Over 5 years experience with resolving and preventing outages.

Pioneered the use of “Differential Diagnosis” at BofA to aid in resolving complex or difficult to diagnose I.T. issues. Proper execution of a Differential Diagnosis has proven to reduce outage times.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA (BAC/BofA) 12/2000–1/2016Vice President | Project Manager (8/2013–1/2016)

Conducted Project Rewind duties. Project Rewind is the reversal of the outsourcing that occurred about 5 years ago. Managed six personnel including Proxy Analyst and Systems Engineers.

Confidentiality prohibits the dissemination of other details related to Project Rewind.

Vice President, Network Engineering (6/2011–8/2013)

Directed Project Rewind duties, integrating databases, applications, and data into BAC infrastructure.

Assistant Vice President, Corporate Staff and Support Tech Infrastructure (6/2010–6/2011)

Remediated differences between Unix/Linux systems build requests and customer requirements. Troubleshot system issues and conducted Unix ESM remediation prior to new re-organization ESM Remediation cross training.

Assistant Vice President, Infrastructure Currency, Compliance, and Optimization (10/2009–7/2010)

Promoted and led Security remediation of UNIX platforms in the Americas (over 15k system). Conducted risk assessment, cause and effect analyses, and root cause analyses. Managed team in the identification and remediation of security and scanning tool deficiencies. Interviewed new personnel

RICHARD ANDREWS and was a key decision maker in the hiring process. First application of Differential Diagnosis to I.T. troubleshooting. Results were most significant within our team.

Lead tech for Unix ESM remediation group. Directed remediation of all ESM issues for all UNIX platforms including AIX, Solaris, and Linux. Key decision maker in team personnel matters. Built online Remediation scorecard and reporting tools; wrote scripts, designed, and built reporting web site to enhance status, reporting and perform trending analysis.

Discovered and resolved significant deficiencies in of Solaris and Linux platforms. Some security issues affected 80% of servers and over 2,000 machines due to improper configuration of scanner software. Uncovered and remediated other large security issues which affected nearly all Unix/Linux installations at BAC. Due to security concerns, additional details cannot be provided.

Uncovered and remediated more issues and security deficiencies than any team member.

Assistant Vice President, Risk Management/Mitigation, Server Compliance & Remediation (2/2009–10/2009)

Managed and remediated audit issues. Contacted line of business, arranged meetings, and explained complex issues to non-technical managers and staff. Educated, raised awareness, and worked closely with audit to swiftly resolve issues. Provided disaster recovery engineering and support.

Assistant Vice President, Security Services (Proxy) (2/2005–2/2009)

Directed engineering and implementation of B2B and Corporate-to-Corporate network connectivity. Was also responsible for the administration of the Associate browsing proxies. Conducted triage troubleshooting of network connectivity using packet tracing and process tracing tools such as ptrace, strace, Wireshark, tcpdump, etc.

Directly involved with the transition of acquisitions and divestitures. Conducted network engineering, security, implementation, and to ensure adherence to security standards. Provide any additional support needed after Legal Day One. Some projects included: Merrill Lynch Acquisition La Salle Bank Acquisition U.S. Trust Acquisition Colombia Management Divestiture Prime Broker Divestiture NPC/BAMS Acquisition and Divestiture

Assistant Vice President, Hosting Solution Design and Build (INETS) (6/2001–2/2005)

Installed, maintained and troubleshot Broadvision, Weblogics, Java, and other middleware-based applications for MyBankofAmerica.bankofamerica.com and the Associate Portal projects.

Special Project: “My Bank of America” (2002–2005)

Administered, built, debugged, and deployed 3-tiered web application for the “My Bank of America” portal, based on the Broadvision software package.

Managed deployment, debugging, and performance of the portal and connectivity to third parties outside of the bank including Yodlee, NYSE, etc.

Also managed a Unix Administrator and a Database Administrator.

Contractor, BOA Hosting Solution and Design (INETS) (12/2000–6/2001)

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RICHARD ANDREWS Conducted server build, Apache and Broadvision installation, and maintenance for projects; Production support, design, and administration to support other teams within BofA.

Contractor at AT&T CS/USL (1990-1992)

Senior Unix Admin at AT&T Computer Systems/Unix Systems Laboratories until the NCR takeover. NCR’s priorities were completely different from AT&T’s.

TECHNICAL SKILLS

UNIX/Linux: Administration | System Security | TCP/IP Security and Networking | Solaris |Proxy Engineering and Administration|Firewall Administration | Database Servers | Firewalls | Shell Scripts Disaster Recovery & Support | Electronic Security Monitoring | Software Architecture Systems and Network Engineering, Security, & Architecture | Systems & Applications Architecture

REFERENCES

Available upon request.

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