rich internet application usability
TRANSCRIPT
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 1/10
22nd - 23rd of August, Queenstown, New Zealand
Presenter: James Breeze - Chief Experience Officer
Session title: The New User Experience
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 2/10
Well designed product
Desirability Usability
Usefulness
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 3/10
An RIA experience ideal
• Seamless
• Focussed
• Connected
• Aware
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 4/10
Workflow modelling
• What are the primary steps to complete
– Where does info come from?
– What info is necessary
– How is it entered?
• Research
– Current/future processes?
– Usage patterns
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 5/10
Workflow modelling
• Improving
– Eliminate redundant data entry
– Minimal instruction
– Consolidate steps
– Intrerate functionality already available elsewhere
– Things should be as simpler as possible and no simple
• Visual momentum
– Animation to draw attention
– Progressive disclosure
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 6/10
Research
• Early understanding
– Business
– Users
• Early translation
– Pictures tell a 1000 words
– Workshop for objectivity and creativity
• Ongoing validation
– Workshops
– Expert reviews
– Testing
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 7/10
Triangulate methods
Technique Description Pros Cons
Forum-
Based
Group
Discussion
Qual++
Requirements
Fast
Anywhere
Less control
Survey
-Based
Interactive
Tool
Quant Less detail
On-Site
Testing
Ethnography
1-on-1 Qual
Eye tracking
Low users
Slow
Experimenter
effect
Expert
Review
Desk review Exhaustive No users
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 8/10
Remote testing
• Online recruitment
– Careful selection
– Database creation
– Online incentives
8
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 9/10
Carefully moderated forum
8/14/2019 Rich internet application usability
http://slidepdf.com/reader/full/rich-internet-application-usability 10/10
Automated Survey