rex gatto ph.d.,bcc gatto associates, llc 750 washington road pittsburgh pa 15228 412-344-2277
TRANSCRIPT
![Page 1: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/1.jpg)
Motivating Others: Is Extending the Carrot
Enough?
Rex Gatto Ph.D.,BCC
Gatto Associates, LLC
750 Washington Road
Pittsburgh PA 15228
412-344-2277www.rexgatto.com
![Page 2: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/2.jpg)
This presentation is based on the books:
Smart Manager FAQ by Rex Gatto
Herzberg: Motivation and Hygiene Factors by Alan Chapman
Organization Behavior Structure ProcessBy James Gibson
Overview
![Page 3: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/3.jpg)
Soft Skills #1
Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects.
Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills are interpersonal and broadly applicable.
![Page 4: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/4.jpg)
Soft Skills #2
Soft skills are often described by using terms associated with personality traits, such as:◦ optimism◦ common sense◦ responsibility◦ a sense of humor◦ integrity
![Page 5: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/5.jpg)
Soft Skills #3
Abilities that can be practiced (but require the individual to genuinely like other people) such as:
empathy teamwork leadership communication good manners negotiation sociability the ability to teach.
![Page 6: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/6.jpg)
OLD ADAGE
Hard skills get you the interview but soft skills get you the job.
![Page 7: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/7.jpg)
Defining Motivation Motivating Boomers, Gen X-ers and Y-ers Motivating Factors Feedback and Development How Motivation Enhances Performance Motivational Strategy
Overview
![Page 8: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/8.jpg)
Defining Motivation
![Page 9: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/9.jpg)
Motivation is the desire that energizes a person to do certain things based on the wants and needs of a person.
Motivation
![Page 10: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/10.jpg)
If a person wishes to meet these wants and needs, then it up to the person to motivate self so that s/he takes key actions.
Effort – Desire – Willingness
Motivation can be caused by
Rewards – Benefits – Achieving Goals
Motivation
![Page 11: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/11.jpg)
Ask what motivates YOU What’s to be accomplished Challenges Encourage risk-taking Right communication Ask “What’s in it for me” Identify the trade-offs
What causes you to take action?
Motivation
![Page 12: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/12.jpg)
Defining Motivation
Physical and mental effort expended toward a goal
Extrinsic: outside recognition, praise, reward
Intrinsic: internal pride, fulfillment, self actualization
Performance=competence x motivation
![Page 13: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/13.jpg)
Intrinsic Motivation
![Page 14: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/14.jpg)
Extrinsic Motivation
![Page 15: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/15.jpg)
Maslow
Hierarchy of Needs
![Page 16: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/16.jpg)
![Page 17: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/17.jpg)
![Page 18: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/18.jpg)
Hertzberg
Satisfiers and Dissatisfies
“The factors which satisfy people at work are different
to and not simply the opposite of the factors which
cause dissatisfaction.”
![Page 19: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/19.jpg)
Hertzberg
Satisfiers and Dissatisfies
Satisfiers = factors involved in doing the job
Dissatisfies= factors which define the job conditions
(hygiene)
![Page 20: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/20.jpg)
![Page 21: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/21.jpg)
![Page 22: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/22.jpg)
Herzberg Motivator factors
(satisfiers)◦ Achievement◦ Advancement◦ Opportunity◦ Appreciation◦ Praise◦ Earned recognition◦ Personal growth◦ Acceptance◦ Work itself
Hygiene Factors (dissatisfiers)◦ Wages◦ Work conditions◦ Company policies◦ Organizational structure◦ Coworkers◦ Management
personalities◦ Facilities
![Page 23: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/23.jpg)
Two Models of Motivation
Maslow
◦Self Actualization
◦Self Esteem◦Belonging◦Safety◦Physical
Hertzberg
◦Satisfiers Motivating Factors◦Dissatisfiers Hygiene Factors
![Page 24: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/24.jpg)
Manager/Partner Job:Define purpose and directionGet resources, people, systems, and toolsCreate a plan to achieve the taskSet quality standardsControl and maintain work flowMonitorReport progressReview, reassess, and adjust the plan
If in place, they are motivators!
![Page 25: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/25.jpg)
Different Generations in the Workplace (Managing today’s Multigenerational workforce by Adecco)
Traditionalist 8% of the workforce
Boomers 41% of the workforce
X Generation 30% of the workforce
Y Generation 21% of the workforce
Z Generations 0%
![Page 26: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/26.jpg)
Motivating Traditionalists ( born before 1945)
Silent and Greatest generation
High respect for authority
Follow rules and regulations/hard workers
View work as an obligation
Like a direct and commanding leader
Technically challenged/like 1 on 1 communication
![Page 27: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/27.jpg)
Motivating Boomers (1946-1964)
Security, work ethic and advancement
Self actualization through work, personal growth, and self improvement
Health and wellness
involvement and team work
Recognition, feel rewarded, and participatory management
![Page 28: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/28.jpg)
Motivating Gen X (1965-1983)Diversity with challenging work
Global thinking through connectivity and the internet
Life balance or flexibility to work, non traditional hours and work from home
Loyalty is directed more to partners/managers than the organization
They like fun, informality, and self reliance, Gen X is the generation that is more concerned about building resumes full of experiences and references, not long-term relationships with organizations. Loyalty Unplugged by Buahene & Kovary (2007).
![Page 29: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/29.jpg)
Motivating Gen Y (1984-2002)Gen Z 2003 – digital generation
Optimistic, civic minded, and confident Achievement oriented Sociable, moral, street smart, and diverseHaven’t experienced losingReceived gold stars at school Whole team received trophiesTheir opinions listened to; their suggestions
acted onThey entered the workplace looking for
parents.
![Page 30: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/30.jpg)
Why Gen X and Y-ers stay or leave
Boredom ranks high on the Xers and Yers list of reasons to stay or leave a firm.
Since compliance is a routine function, accounting firms are at risk.
What motivates: career opportunities, environmental policies, ethical companies, a strong employment brand, approachable managers and partners (less intimidating), focus on mentoring
Generation Y What it Means for CA, by Andrea Roberts
![Page 31: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/31.jpg)
Strengths and Talents
The Abbreviated Motivational Profile outlines the reason we put out effort that fulfills our strengths and talents
Performance = Competence X Motivation
![Page 32: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/32.jpg)
Develop Your Motivational Profile
Read the statement and rate it 5 = high 1= low
![Page 33: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/33.jpg)
Motivational ProfileStatement Rating
I am able to advance in my firm. Opportunity =5 – not at all = 1
I feel a sense of personal growth through my work.
Frequently =5 – not at all = 1
I feel I work well within my team. Very well =5 – not well = 1
I feel challenged in the work that I do.
Frequently =5 – not at all = 1
I feel I have an opportunity to develop my talents through my job.
Frequently =5 – not at all = 1
![Page 34: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/34.jpg)
Motivational Profile #2
Statement Rating
I give myself credit for a job well done.
Frequently =5 – not at all = 1
I am praised for a job well done. Frequently =5 – not at all = 1
I am appropriately compensated for my work.
Very fairly =5 - poorly = 1
I know what I want to professionally achieve.
Frequently =5 – not at all = 1
I put forth a great deal of effort in my work.
Frequently =5 – not at all = 1
![Page 35: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/35.jpg)
Score
50-43: High Motivation Factors
42-34: Moderate Motivation Factors
33 & below: Low Motivation Factors
What motivates you?
![Page 36: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/36.jpg)
What’s your Motivation?
![Page 37: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/37.jpg)
Score
What are your top two Motivation Factors?
What are your bottom two Motivation Factors?
What could you do to be more motivated?
![Page 38: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/38.jpg)
Ways to Motivate
Listen to people’s needs Acknowledge how people
feel Be honest Support teamwork Encourage Challenge/job innovation Promote satisfaction
between worker and his/her responsibilities
![Page 39: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/39.jpg)
Demotivating StatementsI am the boss so do as I say
You can’t motivate people without rules, regulations, and procedures
It’s important not to rock the boat.
The goal is the most important thing “just do it”.
![Page 40: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/40.jpg)
Demotivating Statements #2
Let the majority decide.
I am the boss and my task is to sell my ideas to my subordinates
People should be controlled.
![Page 41: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/41.jpg)
Thought Provoker
![Page 42: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/42.jpg)
Most Common Inducements
Inducement systems are those design aspects of an organization, which act to energize, direct, or sustain behavior within the organization.
![Page 43: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/43.jpg)
Motivational Inducement SystemReward,Task, Managerial, and
Social
Workplace energizers, to sustain behavior
![Page 44: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/44.jpg)
Reward System
Implementation of formal reward systems in the organization, such as the compensation and the promotional systems. Ex. pay raise may be a form of pure instrumental motivation, or it may provide the basis upon which the individual’s self perceptions are reinforced or enhanced.
![Page 45: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/45.jpg)
Task System
• Job responsibilities, task or duties
• One’s contribution to the success of the task
Competencies and values that comprise a role-specific identity that may be crucial to an individual’s self concept.
![Page 46: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/46.jpg)
Managerial SystemLeadership style or characteristics
Leadership style, in terms of conditional/unconditional feedback, impacts one’s self-perception as well as one’s self esteem.
![Page 47: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/47.jpg)
Social SystemPeople are motivated by the rewards/punishments enforced by the organization
Individuals are motivated to demonstrate the traits, competencies, and values which are important to the team/department/firm
![Page 48: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/48.jpg)
Motivational Equity Theory
I feel that my input (work) is less than the output ($, benefits, fulfillment)
I feel lucky, feel I do not have to
work as hard compared to what I am getting (athletes and CEOs)
![Page 49: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/49.jpg)
Motivational Equity Theory
I feel that my input (work) out weighs the output ($, benefits, fulfillment) De-motivation is proportional to
the perceived disparity between inputs and expected outputs.
Some people reduce their effort and are disgruntled, or are outwardly difficult, and even disruptive.
![Page 50: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/50.jpg)
Motivational Development
Key to firm success is to ensure people are in a growth and developmental process and fairly compensated
Focus is on the development of skills, behaviors, and needed technical knowledge
There is measurable growth each year
![Page 51: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/51.jpg)
Development of Motivated People
Partners/manager need to define the performance
factors that create consistency through a common performance
language
![Page 52: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/52.jpg)
Coaching-Feedback
![Page 53: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/53.jpg)
Feedback to Motivate(all feedback is positive)
Supportive: maintain strengths
Corrective: enhance your actions or skills
FEED THE FUTURE
![Page 54: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/54.jpg)
Job-related Feedback
![Page 55: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/55.jpg)
Motivational Factors of Feedback
SARA
People do not have to go through all 4 stages
![Page 56: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/56.jpg)
Be SMART: Specific, Measurable, Action oriented, Realistic and Time bound
Smart Goals(Action Planner)
![Page 57: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/57.jpg)
How to Give/Receive Praise and Reprimand to Motivate
State/Listen to the issues
Identify and focus on facts
Discuss resultsFocus on the employee
Listen without rebuttal
![Page 58: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/58.jpg)
Why Praise and Reprimand
Why do you Praise?
Why do you Reprimand?
![Page 59: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/59.jpg)
Workplace Motivation
Opportunity + desire + ability Identify what you want to accomplishBe realistic Identify your biases (likes & dislikes)Give yourself and others recognition
![Page 60: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/60.jpg)
Workplace Motivation #2
Take actionHave courageCommunicate on the level of the listener
Answer what is in it for ME Identify the trade-offs
![Page 61: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/61.jpg)
Leaders who Motivate
![Page 62: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/62.jpg)
Development of Present and Future Leaders
Feedback as a developmental process to support individual growth.
What are you doing right:Catch them doing something rightTell them and Reward them (spot bonus or comp time)
![Page 63: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/63.jpg)
Summary
![Page 64: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/64.jpg)
Action Plan
What will you now do differently?
What actions can you maintain or enhance?
What actions can you change?
![Page 65: Rex Gatto Ph.D.,BCC Gatto Associates, LLC 750 Washington Road Pittsburgh PA 15228 412-344-2277](https://reader035.vdocuments.site/reader035/viewer/2022062421/56649cd65503460f9499dabd/html5/thumbnails/65.jpg)
Challenge
Challenge yourselfTo be the best version of you.
Are you that best version NOW?