revision 09 cgp-com-016 · 2019-03-25 · cqi-15 evaluation of the welding system 85 cqi-17...

CGP-COM-016Revision 09

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Master Black Belt Certification 13

Six Sigma Black Belt Certification 14

Six Sigma Black Belt Certification (Supplement) 16

Six Sigma Green Belt Certification 17

Six Sigma Yellow Belt Certification 18

Lean Office Diploma 19

5's and visual administration 20

Development of a Kaizen workshop 21

Poka Yoke 22

Total productive maintenance (TPM) 23

VALUE STREAM MAPPING (VSM) 25

Alignment of objectives (Hoshin Kanri) 26

Six hats for thinking and lateral thinking 27

Problem solving using rational thinking 28

SMED EXTENDED 29

Lean accounting 30

Pull system world class manufacturing 32

Lean Implementers 33

Lean Manufacturing 35

Process reengineering 37

Problem solving Toyota A-3 38

Lean 3P (Production Preparation Process) 39

Problem solving and Root cause validation 40

Analysis and solution of problems through the 8 disciplines (8d's) 41


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Core Tools 43

Core tools (extended version) 45

Applied statistics with minitab 18 47

Applied Statistics with Excel 48

Basic course in statistics 50

Training in VDA 6.3 (Audit of processes) 51

ISO 19011: 2018 Study 52

ISO 9001: 2015 standard Study 53

IATF 16949:2016 standard Study 54

ISO 31000:2018 (Risk Management) Study 55

ISO 26262 Standard Study 56

Training in ISO 17025:2017 57

Internal auditor in ISO 9001: 2015 Training 59

Internal auditor AS9100 Rev. D Training 61

Internal Auditor IATF 16949:2016 Training 62

Internal Auditor Training in Integrated Management Systems (ISO 9001, ISO 14001, ISO 45001 & ISO 19011).

63

Statistical process control (SPC) 64

Geometric and dimensional tolerances (GD & T) 65

7 basic quality control tools 66

General VDA 6.3 67

Supplier Request Enginnering Approval (SREA) 68

FORD Q1 3.0 69


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IMS7 Ford Inventory Control Basic 70

EDDL Advanced Ford Inventory Control 71

SAP-SNC Service Parts 72

Specific Customer Requirements Surrounding IATF 16949:2016 (Nissan, GM, FCA,Daimler, Ford, Renault, VW and Toyota).

73

General information ISO 26262 74

Analysis and Risk Management based on IATF 16949 75

Study of ISO 31000:2018 (RISK MANAGEMENT). 76

Workshop review of criteria for prioritization (AMEF) 77

Metrology with a focus on IATF 16949:2016 78

CQI-8 2nd Edition Audits by layers (staggered or levels) 80

CQI-9 Thermal Treatments 82

CQI-12 Coating System Assessment 83

CQI-14 Warranty Management Guideline 84

CQI-15 Evaluation of the Welding System 85

CQI-17 Soldering System Assessment 86

CQI-18 Error Proofing 87

CQI-19 Supplier Administration Process 89

CQI-20 Effective Resolution of Problems 90

CQI-23 Special Process: Molding System Assessment 91

CQI-27 Casting System Assessement 92

Preventive actions 93

Quality engineer 94

Quality technician 97


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Five “why?” 99

AMEF in reverse 100

Advanced SPC (Statistical Process Control) 101

Calibration and uncertainty 102

FSSC 22000 standard Study 103

Basic dimensional metrology 104

TWI - Job Instruction 105

IMDS (International Material Data System) V.11 106

Fundamentals of Geometric Dimensions and Tolerances (GD & T) 107


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Handling of cranes 109

Forklift handling 110

Identification of hazardous materials 111

Work in confined spaces 112

Work at heights 113

Ergonomics 114

Safe operation of mobile cranes and lightening equipment 115

ISO 14001: 2015 standard study 116

Internal Auditor Training ISO 14001: 2015 117

General Review ISO 14001: 2015 (Management Approach) 118

ISO 45001: 2018 standard study 119

Internal Auditor Training ISO 45001: 2018 120

Handling of hazardous materials 122

Safety on articulated self-lifting platforms 124

Integration of reliability practices to maintenance tasks 125

Emergency brigades 126

Security in heights and confined spaces 128

Safety in welding and cutting 129

STPS regulations focused on the new legislation on safety and hygiene 130

Handling of cranes and hoists 132

Cauldron safety 133

Loto 134

Oxy-fuel and welding safety 135

Globally Harmonized System NOM-018-STPS-2015 136

Constitution, integration, organization and functioning of the commissions ofsafety and hygiene NOM-019-STPS-2011

137

Electrical Installations Maintenance in the workplace NOM-029-STPS-2011 138

Psychosocial Risk Factors at Work NOM-035-STPS-2017 139


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Coaching 1 & 1 141

Labor Quality 143

Management and Conflict Resolution 144

Communication Workshop 145

Teamwork 146

Negotiation Workshop 147

Management of conflicting personnel 148

Emotions vs Results 149

Excellent Attention and Customer Service 150

Sense of belonging 151

Resistance to change 152

Coaching tools 153

Effective communication and interpersonal relationships at work 154

Integration workshop (team building in door) 155

Training of internal instructors and facilitators 156

Training of facilitators 157

Effective negotiations for a successful purchasing department 158

Negotiation and closure of sales 159

Smart Sales 160

Emotional intelligence applied in the workplace 161

Development of effective work teams 162

Train the trainers (basic) 163

Train the trainers (advanced) 164

Time management (basic) 166


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Time management (advanced) 167

Project Administration Oriented at costs 168

Human resources and their relationship with quality systems 169

Management skills development 170

Development of managerial skills 172

Supervisor to coach 173

Behavioral interviews 175

Finance for Non-Financial 176

Integration of human resources to the company 177

Leadership for supervisors in the new millennium 178

Quality in the service 180

High impact executive presentations 181

Sensitization to business and personal change 182

Skills for effective leadership 183

Competency interview workshop 184

Work under pressure and stress management 185

Prevention, detection and investigation of fraud 186

How to prevent and detect fraud 188

QRQC 190


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Welding 192

Implementation of sensors within progressive dies 194

Plastic injection molding 195

PLC 500 Level I 196

PLC 500 Level II 197

PLC 5000 Level I 198

PLC 5000 Level II 199

Materials, types of steels and hardness 200

Operation and maintenance of containers subject to pressure category 3 201

Tig welding 202

Machines and tools 203

Autogenous welding 204

Electric welding 205

Cutting tools 206

Hydraulics 207

Mechanisms 208

Pneumatics 209

Electrical substations 211

Interpretation of electrical drawings 212

Interpretation of mechanical drawings 213

Course of split bearings 214

Technical characteristics of oxyacetylene welding 215

Basic electricity 216


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SolidWorks basic 219

SolidWorks Intermediate 221

SolidWorks Advanced 222

Excel basic 223

Excel intermediate 224

Excel advanced 225

AutoCAD 2D 227

AutoCAD 3D 229

Lotus Notes platform 231

MS Project 233

Draftsight 235

CATIA basic 237

CATIA intermediate 239

CATIA advanced 240

Administrative Computing Diploma 241

Promodel 243

Itil 244


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C-TPAT 246

Inventory management 247

Warehouse management 248

Land transport export focus on machinery 250

MMOG / Materials Management Operations Guideline Logistics Evaluation 251


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ObjectiveTrain professionals in the Six Sigmamethodology (DMAIC) with the necessarytrouble-solving tools and statistics, which willserve to improve processes with problems incost savings projects.

Master Black BeltThey guide the Black Belts and Green Beltscoaches. Their functions are more at the levelof Six Sigma programmers through thedevelopment of key metrics and strategicdirection. They act as technicians Six Sigma forthe organization and internal consultant.

Designed forIndividuals and companies wishing to have theskills to train other people in the philosophiesof Six Sigma (Black Belt certified).

Duration72 hours

I. Change managementII. Business process modelIII. Advanced project managementIV. Introduction to design for six sigmaV. Product improvement projectsDefine5.1 Define project5.2 Define target cost5.3 Design team:Measure and Map5.4 Measure the customer's voice5.5 Product design measurements5.6 Mapping design processAnalyze5.7 AMEF design5.8 Functional analysis (Value engineering)5.9 Pugh matrixDesign5.10 TRIZ for inventive5.11 Design for manufacturing5.12 Design of experimentsValidate5.13 APQPVI. Layout leanVII. Lean Green

13CGP-COM-016Revision 09

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ObjectiveTrain professionals in the Six Sigmamethodology (DMAIC) with the necessaryproblem solving tools and statistics, whichwill serve to improve processes withproblems in cost savings projects.

Black BeltDrivers of problem solving projects. Theycarry out improvement projects during 100%of their time and acquire a much deeperknowledge of statistical tools. Demonstratesteam leadership and understands all aspectsof the DMAIC model in accordance with theprinciples of Six Sigma. Guide and train forGreen Belts.

Designed forPeople related to productive, administrativeand services processes that want to knowand / or develop their skills to improve theirprocesses efficiently.

Basic knowledge prior to trainingStatistics, Lean Manufacturing, ProblemSolving.

Duration140 Hours (Distributed in theoretical andpractical hours).

Module 11.1 Lean Sigma methodology Introduction 1.2 Project Approach and definition1.3 Lean concepts and tools.1.4 Waste Identification 1.5 Activities of value and not added value.1.6 Kaizen: Standard work and theory of restrictions.1.7 5s, VSM, TPM and SMED Overview 1.8 Process map.1.9 The power of data.1.10 Variable data.1.11 Attribute data.1.12 Time study of the process.1.13 Cost for low quality.1.14 Statistical thinking and control charts.1.15 Process capacity.1.16 Planning of data collection.1.16 Pareto diagram.1.17 Analysis of the measurement system.

Module 22.1 Cause and Effect Analysis.2.2 AMEF (Mode Analysis and Failure Effect).2.3 Estimates and Confidence Intervals.2.4 Analysis of Variance.2.5 Correlation and Regression.

2.6 Multiple and PolynomialRegression.2.7 Projects Structure


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Module 3

3.1 Multiple and polynomial regression.3.2 Design of basic experiments.3.3 Determination of solutions.3.4 Control plans.3.5 Control charts for variable data.3.6 Control charts for attribute data.3.7 Quality function Deployment

Module 4

4.1 Improvement project - reference framework.4.2 Multiple and polynomial regression.4.3 Complete factor designs.4.4 Fractional factorial designs.4.5 Taguchi Designs 4.6 Three levels Designs 4.7 Response surface and EVOP.4.8 Rational tolerances


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ObjectiveTrain professionals in the Six Sigmamethodology (DMAIC) with the necessarytrouble-solving tools and statistics, which willserve to improve processes with problems incost savings projects.

Black BeltDrivers of problem solving projects. Theycarry out Improvement projects during 100%of their time as well as having a much deeperknowledge of statistical tools. Demonstratesteam leadership and understands all aspectsof the DMAIC model in accordance with theSix Sigma principles. Guide and train GreenBelts.

Designed forPeople related to productive, administrativeand services processes that want to knowand / or develop their skills to improve theirprocesses efficiently.

Basic knowledge prior to trainingTraining and Certification in SSGB (Six SigmaGreen Belt).


1. Improvement project - reference framework.2. Multiple and polynomial regression.3. Complete factorial designs.4. Fractional factorial designs.5. Taguchi designs.6. Designs of three levels.7. Response surface and EVOP.8. Rational tolerances.


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ObjectiveTrain professionals in the Six Sigmamethodology (DMAIC) with thenecessary trouble-solving tools andstatistics, which will serve to improveprocesses with problems in cost savingsprojects.

Green BeltHelps with data collection and projectanalysis of a Black Belt. Acquiresstatistical tools for the realization ofprojects where half of the working day isdedicated to their activities related totheir position and the other half to carryout improvement projects. Lead GreenBelts projects or teamwork .

Designed forPeople related to productive,administrative and services processesthat want to know and / or develop theirskills to improve their processesefficiently.

Basic knowledge prior to trainingStatistics, Lean Manufacturing, ProblemSolving.

Duration96 Hours (Distributed in theoretical andpractical hours)

Module 11.1 Lean Sigma methodology Introduction 1.2 Project Approach and definition1.3 Lean concepts and tools.1.4 Waste Identification 1.5 Kaizen: Standard work, theory of restrictions.1.6 5s, VSM, TPM and SMED Overview1.7 Process map.1.8 The Power of Data.1.9 Variable Data.1.10 Attribute Data.1.11 Time Study Process 1.12 Low Quality Cost 1.13 Statistical Thinking and Control Graphs.1.14 Process Capacity.1.15 Data collection Planning1.16 Pareto diagram.1.17 Analysis of the measurement system.

Module 22.1 Cause and Effect Analysis.2.2 AMEF (Mode Analysis and Failure Effect).2.3 Estimates and Confidence Intervals.2.4 Variance Analysis 2.5 Correlation and Regression.2.6 Project Management Plan.

Module 33.1 Multiple and polynomial regression.3.2 Basic experiments Design 3.3 Determination of solutions.3.4 Control plans.3.5 Control charts for variable data.3.6 Control charts for attribute data.3.7 Deployment of the quality function.


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ObjectiveDevelop Basic Tools for ContinuousImprovement, through the DMAIC SixSigma Methodology.

Designed forTechnical staff that is part of theContinuous Improvement team andparticipates in the Six Sigma projectssupporting the Black Belts and GreenBelts.

Duration24 hours.

1. Lean SigmaIntroduction2. Methodology Stages 3. Poor Quality Cost 4. Pareto analysis.5. Process Map and IPO Diagram.6. MSA Measurement System Analysis 7. Process Capability.8. Statistical Process Control.9. AMEF10. Correlation and Regression.11. Basic Design of Experiments.12. Poka yoke.13. Control Plan.14. TPM


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ObjectiveEliminate waste in administrative processes (transactional) through tools that improve processes in time, cost and efficiency.Learn how to identify the administrative problems that an organization is experiencing in terms of defects, re-processing, long awaiting times for internal and external customers.Learn how to better manage human resources, processes and technology to have a chain of administrative and transactional processes with world class efficiency.

Designed forPeople related to administrative processes and services who want to know and / or develop their skills to manage their processes efficiently. The applications of Lean Office have focus for independent departments as well as the relationship between Sales, Planning, Materials with support to Quality and Production, Logistics, Purchasing, Production, IT, Finance, HR, Warehouses and Shipments.

Duration20 hours.

Lean thinking- Where is the waste?- How do people spend their time at work?- Classifying the 8 types of waste.- Rules for designing processes based on Lean principlesWhere to focus and general approach- Key questions. Diagnosis, identifying processes to improve- Lean administration. General approach- Lean day in administrative processes- Example. Hiring process taking a "process" visionLearning to See - Pictogram, Value Chain Map- Value chain administration (See the current status).- Draw the process- What is a pictogram?- Draw the pictogram of the current state.- Eliminate the waste and ask Why? Why? Why?- Options for the future stateLearning to Do - Apply Lean Strategies: Stabilize- Standardize, Flow, Leveling- Methodical approach, step by step- Stabilize.- Standardize.- Create the flow.- Draw the future stateAction Plan and Problem Solving- Action plan and sub-teams- What is the solution to problems?- Summary of an A3 for administrative processes.Learning to maintain and extend- Sustaining lean improvements- Creating an authentic lean company- Combining training with execution.


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ObjectiveThat the participant, at the end of the course,can know each of the 5S, can implementthem in a pilot area, measure its progress anddevelop their own formats to monitor thetrend and perform system audits.

Designed forAll administrative and operative personnel ofthe company that needs to have an orderlyand clean place translating this into goodresults in indicators for the company.


1. Basic concepts and benefits of the 5S system2. 5s Background 3. Fundamental concepts4. The 5s in the daily work5. 5s direct benefits6. No tolerance for waste7. Stable production environment8. Customer trust9. Safe work environment10. System concepts11. Red label12. Classification13. Order14. Cleaning15. Standardization16. Discipline17. Control Elements18. Annexes


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ObjectiveTo develop a workshop that is carried outwith the participation of members fromdifferent areas of the company where thearea with which it will be worked ispreviously designated, obtaining results atthe end of the week.

Designed forPeople and / or companies related toproductive processes, administrative andservices that want to improve them to bemore efficient.


1. Waste in the Workplace2. Waste Measurement3. Identification of improvement opportunities4. Added Value or Waste5. Standardized work6. Takt Time and Cycle Time7. Use of statistical tools for data analysis8. Activities within the work area (solutions).9. Administration of restrictions5's (mention).


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ObjectiveDevelop the principles for the realizationof Poka Yokes that allow companies toprevent errors in the manufacturing andservice processes.

Designed forPeople and / or companies that requiredevices that allow them to identify andprevent defects during the developmentof the product or service.


1. Introduction1.1 Background1.2 Reasons to implement an error-proof system1.3 Definition of "proof-of-error"1.4 The 5 elements of production1.5 Benefits of an error-proof system

2. Locating the defects2.1 Types of quality inspection2.2 "zero defects" system2.3 Errors vs. Defects2.4 Most common errors in processes2.5 Most common defects in the processes2.6 Alert Conditions

3. Types of error-proof systems3.1 Templates3.2 Guides / bars / reference pins3.3 Limit switches3.4 Accountants3.5 Separation of parts3.6 Sequence restriction3.7 Standardization of elements3.8 Detectors of critical conditions3.9 Drop ramps with ejection3.10 Plugs or barriers3.11 Sensors3.12 Elimination of conditions3.13 Redesign for symmetry / asymmetry

4. Implementing error-proof systems4.1 Steps to implement an error-proof system4.2 Function of an error-proof device4.3 The 3 levels of defect prevention4.4 Considerations for implementing error-proof

devices


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ObjectiveDevelop the technical skills for theimplementation of Total ProductiveMaintenance to increase the GEE (GlobalEquipment Efficiency), especially through theelimination of faults (and the maintenance ofimproved conditions).

Designed forPeople and / or companies related toproductive, administrative and serviceprocesses that wish to improve theirmaintenance plans to reduce the averagetime of failure and the average time of repair.

Duration30 Hours (Theoretical-practical).

1. Introduction to TPM

2. What is the TPM?

3. Hidden manufacturing times

4. The Six Great Losses

5. The Seven Wastes

6. Production Losses

7. GEE

8. The Pillars of the TPM

9. The continuous cycle of the TPM

10. Importance of operators in the TPM

11. Move to the Emergency Maintenance

Factory to Proactive Maintenance

12. Link the TPM to the vision

13. Purposes of the TPM

14. Added value of the TPM

15. Methodology of the MPR based on risk

reduction

16. Monitoring the effectiveness of TPM

17. How the TPM affects the quality of

products


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18. How to involve operators in the

success of the program.

19. Monitoring of equipment conditions

20. Failure prevention

21. How to develop and write the

effective tasks of Preventive

Maintenance?

22. The 7 visual quality tools for

troubles-solving in TPM

23. People and culture in a successful

TPM program

24. Roles and importance of supervisors

25. Importance of the Managerial level in

a TPM program

26. Introduction of a TPM program

27. Support needed for a TPM program

28. The need for a TPM leader in the

organization

29. TPM implementation plan

30. Implementing team and its functions.


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ObjectiveDevelop a VSM that allows to visualize andmeasure the performance of the process inorder to find opportunities for improvement.

Designed forPeople and / or companies that wish todetect areas of opportunity in their processesin order to reduce or eliminate waste.

Duration24 Hours (Theoretical-practical)

1. Understand what the value chain is and represent the current state using the VSM tool to identify areas of waste. (DAY 1)

2. Learn the characteristics of a lean VSM and what are the main sources of waste. (DAY 1)

3. Develop the current VSM with identification of waste and taking times of each work station of the selected pilot line. (DAY 2)

4. Develop the Future VSM, based on the current VSM. (DAY 2)

5. Presentation of mappings (projects) by each team that has done the information gathering. Note: Current VMS and action plans to achieve lead time improvement are presented. (Day 3)


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ObjectiveAt the end of the course, the participant will be able to implement the Hoshin Kanri model and thereby facilitate the achievement of the strategic objectives of the organization.

Designed for• Managers and managers involved with the strategic planning of the company• Personnel from the areas of Continuous Improvement and Quality.

Duration16 hours

1. Introduction and definitions• Strategic planning and business• Conceptual framework• Establishing the vision and mission of the organization• Accountability as the basis of the strategy

2. The circle of Deming• To plan• Do• Check• Act

3. Definition of initiatives: Phase 1• Establishment of strategies• Means for compliance with strategies• Strategic priorities

4. Definition of plans and resources: Phase 2• Definition of the work team• Process map• Strategic objectives

5. Monitoring and reports: Phase 3• Hoshin Kanri Reviews• Deployment system

6. Construction of the Hoshin Kanri matrix• Strategic objectives• Improvement priorities• Metrics and goals

7. Conclusions


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ObjectiveIncrease the productivity and communication skills of your teamworks, the success of your innovation projects and the quantity and quality of creative ideas with structured thinking, in a continuous and deliberate manner. At the end of this program the participant will be able to use the systematic method of Lateral Thinking for the generation of creative ideas and the effective solution of problems, which will be a valuable support in their development processes of new products and services, businesses, operations and innovative experiences in general.

Designed forLeaders in organizations, Managers, Directors, Coordinators and collaborators in areas of innovation, marketing, advertising, communication, new products, processes and services. To any person who needs the use of proven and safe methods of deliberate generation of ideas: the ability to innovate.

Duration8 Hours (Distributed in theoretical and practical hours).

1. Concept and Objectives of The 6 Hats.

2. Basic exercises of The 6 Hats.3. Intermediate exercises of The 6

Hats.4. Solution of real cases using Hats.5. Benefits of using The 6 Hats.


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ObjectiveThe Effective Problem Solution requires a systematic process, which is documented in a DMAIC structure, allowing an easy understanding and follow-up of the case until its final solution, as well as the creation of action plans to implement solutions in areas that present or could be affected by the same root cause.

Designed forDirectors, Plant Managers, Area Managers, Supervisors, Engineers, Technicians, Operators and any other function in the company that requires leading or participating in the Solution of Special Causes-Problems.

MethodologyWork will be done during sessions on Real Business Problems, progress will be presented and feedback will be provided. These problems can be developed as a team or per person according to the needs of the Company. The proposed agenda allows the work of up to 7 problems, so if it requires working more, it is necessary to add hours to it.


Day 1• Introduction to the Solution of Critical Thinking Problems.• DMAIC and Rational Thinking.• Identify Benefits of Rational Thinking through the Case Resolution• 5 Why as a basis for the Specific Definition of the Problem• Understanding the Facts and their Borders• Determining Possible Causes

Day 2• Analyzing Probable Causes using Rational Thinking• Open and Closed Questions• Determine Possible Causes using Particularities and Changes• Practice with Real Cases:Define possible causes using particularities and changes• Analysis of Possible Causes• Special Cases for Problem Solving

Day 3• Problem Solving Practice• Rational Thinking and its relationship with Six Sigma.• Rational Thinking and its Relationship with 8Ds.• Contingencies and Corrective Actions• Controls and Multiplying the Solution• Presentation of Real Cases and Feedback.


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ObjectiveDevelop the participant´s knowledge and skills to apply the tool Single-Minute Exchange of Die (SMED) in their processes of product changes, analyzing and improving current routines of product change.

Designed forPeople related to productive processes, administrative and services that want to know and / or develop their skills to manage their processes efficiently.


1. SMED and Lean Manufacturing2. Definition of SMED3. Toyota Production System Model 4. Quick Changes with JIT (production of small lots).5. The 7 steps of the rapid changes5.1 Separate the external from the internal5.2 Convert from internal to external5.3 Implement positioners5.4 Eliminate the adjustments5.5 Adopt functional standards5.6 Parallel work5.7 Adapt a Hardware for the QCO (Quick Change Over)6. Practice in a training room with Legos7. Quick change practice7.1 Selection of pilot area to develop the 7 steps of the rapid changes.7.2 Advice on work instructions.7.3 Procedures and time recording formats.


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ObjectiveUnderstand that accounting, control and measurement systems need to change as the company transforms into Lean, eliminating waste in its operation.Introduce ourselves in the main methods of Lean accounting (Lean Accounting) and the criteria to be followed for making the main business decisions in the Lean environment and towards the future.

Designed forProfessionals and people interested in the application of Lean thinking criteria in the operation of the company. Personnel of companies in which you are already applying the concepts of lean thinking (Lean Manufacturing, for example) or have planned to do it in the short or medium term.For participation there are no special knowledge requirements or hierarchical level within the organization.


1. Introduction1.1 Introduction to lean Company1.2 Introduction to lean Accounting1.3 Mental models of organizations1.4 Understanding of true north

2. Management Tools2.1 Understanding the current situation2.2 Hoshin Kanry - Structure by value chains2.3 Our solar system2.4 Strategic A32.5 Operational A32.6 Developing a plan2.7 The recognition systems

3. Couching Kata3.1 Types of learning3.2 Types of work group3.3 Types of leaders3.4 Educating the educator

4. Preparation of continuous improvement projects

4.1 Estimation of costs4.2 Determination of the size of the projects4.3 Economic effects of organizational

aspects4.4 Project investments4.5 Benefits of the projects4.6 Analysis of cash flow4.7 Risk analysis4.8 Impact of continuous improvement on

organizational behaviors


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5. Prevention, correction and improvement tools

5.1 Value Stream Map (VSM)5.2 Flow diagrams5.3 Analysis of problems and decision making

6. Management Accounting6.1 Financial strategy Monitoring6.2 Lean budgets connected to strategic A36.3 The Value Stream Cost

7. Lean Accounting7.1 The components of the cost7.2 The return on investment of continuous improvement projects7.3 Inventory reduction and increase of cash flow7.4 Definition of part cost based on standards7.5 Definition of piece cost based on work floor situations7.6 Profit as the main objective of business7.7 Types of savings7.8 Savings calculations


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ObjectiveTo know the steps to create an optimal internal and external flow that guarantees the minimum level of inventory and achieve the delivery of material in an easy, sustainable and safe way through the minimum handling of material at the lowest possible cost.

Designed forPeople related to productive, administrative and service processes who want to know and / or develop their skills to manage their processes efficiently.


Day 1 / Reagent1.1 Introduction to the pillars of WCM1.2 7 Waste of Logistics1.3 NVA / AA Value Added vs. Value not added1.4 Introduction to the pillar of logistics and

customer service1.5 Step 1: Reengineering the lines to satisfy the

Client1.5.1 5T's

Day 2 / Preventive2.1 Step 2: Reengineering of Internal Logistics

2.1.1 Standard Work2.1.2 Kan Ban System2.1.3 FIFO

2.2 Step 3: Reengineering of External Logistics2.2.1 VSM2.2.2 PFEP (Plan of each part)

2.3 Step 4: Adjust the production level2.3.1 Heijunka

Day 3 / Proactive3.1 Step 5: Redesign the Internal and External

Logistics3.1.1 Spaghetti Chart

3.2 Step 6: Integrate Sales, Distribution, Production and Procurement Standardization).

3.3 Step 7: Adopt a methodology adjusted to a sequence of time (Systematization).


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ObjectiveDevelop Lean Manufacturing themes to implement the LEAN tools in a pilot line seeking to reduce the 7 waste in the Manufacture.

Designed forPeople and / or companies related to productive processes, administrative and services that want to know and / or develop and implement LEAN tools to manage their processes efficiently.


1. Opening session1.1 Participants Presentation and diploma´s

expectations .2. Discussion about Toyota's DNA

2.1 Rule No. 1: How people work2.2 Rule No. 2: How people connect2.3 Rule No. 3: How the production line is

constructed2.4 Rule No. 4: How to improve

3. Lean Vision3.1 Commitment, stabilize, standardize and

extend.4. LEAN: Philosophy and key concepts.

4.1 Zero tolerance to waste.4.2 Stable production environment.4.3 Pull of the customer. Just in time.

5. Lean Implementation.6. Value Chain Map

6.1 Understand what the value chain is, and represent the current state using the VSM tool to identify areas of waste.

6.2 Learn the characteristics of a lean VSM and what are the main sources of waste.

6.3 Develop the future VSM, based on a Lean value chain.7. 5 S's

7.1 Describe each of the 5 "S.7.2 Describe how the 5 "S" contribute to safety.7.3 See how the 5 "S" improve the efficiency of

the work area and reduce waste.7.4 Identify the advantages of the 5 "S".


7.5 Apply the first 3 "S" in your work area today.

7.6 Plan a system to conserve the principles of the 5 "S" in the plant.8. Kaizen and standardized work

8.1 Recognize the advantages of Kaizen8.2 Identify the seven types of waste in the

production environment.8.3 Use methods to study methods to

quantify waste in the production environment.8.4 Meet objectives for the Kaizen area8.5 Identify opportunities for continuous

improvement9. Poka yoke

9.1 Identify the traditional way of handling inspection as a means of quality control.

9.2 Name the relationship between defects and errors and how they affect quality.

9.3 Identify the specific conditions that cause errors (Red Flags).

9.4 Apply source inspection as a tool for the prevention of defects.

9.5 Name the devices for the Prevention of Errors and their applications.

9.6 Implement the error prevention system in your workplace.10. Quick changes

10.1 Relate Rapid Changes with JIT (production of Lots Boys).

10.2 Identify the eight stages of Rapid Changes (by Process Boards).

10.3 Describe the differences between internal time and external time.

10.4 Identify the actions necessary to convert internal time into external time.

10.5 Identify techniques to reduce internal time.

11. Kanban11.1 Define the terms "fixed amount" and

"variable time"11.2 Calculate the economic size of the lot11.3 Calculate the production time11.4 Calculate the economic size of batch

and production time


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ObjectiveTo know, understand and apply the most common manufacturing tools used by the leading companies in the region.

Designed forPeople related to productive, administrative and service processes who want to know and / or develop their skills to manage their processes efficiently.

Duration30 hours

1. Lean Vision1.1 Commitment, stabilize, standardize and extend.

2. Discussion about Toyota's DNA2.1 Rule No. 1: How people work2.2 Rule No. 2: How people connect2.3 Rule No. 3: How the production line is

constructed2.4 Rule No. 4: How to improve

3. Philosophy and key concepts of lean3.1 Zero tolerance to waste.3.2 Stable production environment.3.3 Pull of the customer. Just in time.

4. Implementation of lean4.1 Steps to follow in the deployment

5. Map of the Value Chain5.1 Understand what the value chain is, and

represent the current state using the VSM tool to identify areas of waste.

5.2 Learn the characteristics of a lean VSM and what are the main sources of waste.

5.3 Develop the future VSM, based on a Lean value chain.6. 5 S's

6.1 Describe each of the 5 "S.6.2 Describe how the 5 "S" contribute to safety.6.3 See how the 5 "S" improve the efficiency of the

work area and reduce waste.6.4 Identify the advantages of the 5 "S".6.5 Apply today the first 3 "S" in your work area.6.6 Plan a system to conserve the principles of the 5

"S" in the plant.


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7. Kaizen and standardized work7.1 Recognize the advantages of Kaizen7.2 Identify the seven types of waste in the

production environment.7.3 Use methods to study methods to

quantify waste in the production environment.7.4 Meeting objectives for the Kaizen area7.5 Identify opportunities for continuous

improvement8. Poka yoke

8.1 Identify the traditional way of handling inspection as a means of quality control.

8.2 Name the relationship between defects and errors and how they affect quality.

8.3 Identify the specific conditions that cause errors (Red Flags).

8.4 Apply source inspection as a tool for the prevention of defects.

8.5 Name the devices for the Prevention of Errors and their applications.

8.6 Implement the error prevention system in your workplace.9. Total productive maintenance (TPM)

9.1 Explain the role that TPM plays within the Production System of a world class company.

9.2 Declare the objectives and benefits of TPM.

9.3 Explain the roles and responsibilities of all involved.

9.4 Provide support for the implementation of TPM in the plant in which they work.

10. Quick changes10.1 Relate Rapid Changes with JIT

(production of Lots Boys).10.2 Identify the eight stages of Rapid

Changes (by Process Boards).10.3 Describe the differences between

internal time and external time.10.4 Identify the actions necessary to

convert internal time into external time.10.5 Identify techniques to reduce internal

time.11. Kanban

11.1 Define the terms "fixed amount" and "variable time"

11.2 Calculate the economic size of the lot11.3 Calculate the production time11.4 Calculate the economic size of batch

and production time


ObjectiveThe objective of the course is to provide the participant with tools and processes of immediate application to understand and achieve the re-engineering of processes in their businesses. At the end of the course, the participant will know the characteristics of process reengineering and administration by processes.

Designed forAll the people interested in the definition of road alternatives to develop a flexible company adaptable to market changes. To those who are interested in developing a new strategy and competitive advantage using the reengineering of processes and their administration to differentiate themselves from the competition and consolidate their position in the market.

Duration24 Hrs.

1. Processes, procedures and standards1.1 Process definition1.2 Understanding of processes1.3 Why are satisfactory results not obtained?1.4 The multiplier effect of errors1.5 Analysis of departmental objectives1.6 Design of the Service System

2. The new way of thinking2.1 The orientation towards the processes2.2 The need to master the elements2.3 The Value Chain

3. Service Meeting3.1 The "Satisfaction Mirror"3.2 Ways to avoid cracking the "Satisfaction

Mirror"3.3 The meeting of the service as the beginning of

the relationship with the client3.4 From the relationship with the client to the

Administration by Processes3.5 Process map mapping

4. Processes that deliver value: Techniques for process improvement

4.1 The concept of variation and its administration Process Reengineering

4.2 Search for Innovation Points4.3 The client as a driver4.4 Use of the "exit" of clients as learning

opportunities4.5 Continuous improvement4.6 The "voice of the process" and the "voice of

the client"4.7 "Maps" of service : Pareto analysis4.8 Causes diagrams - effect4.9 Translating the techniques into result


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ObjectiveThat the participants know and apply different concepts and tools that allow them to be more effective members in their company helping to solve chronic problems when they get to the root of the problems and validate it through statistical analysis.

Designed forStaff in general to efficiently perform problem solving in any area of the company.


1. What is the analysis and solution of problems?

2. Benefits of analysis and problem solving.3. PDCA cycle (scientific and systematic

approach to solve problems).4. Tools for characterizing a problem.5. Root cause analysis.6. Implementation of countermeasures.7. Results and standardization.8. Practical application of A-3 format

developed by the Manufacturer of Toyota vehicles for the solution of problems.

9. Online advice to carry out a practical case through the A3 format.


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ObjectiveTrain staff in the Lean 3P methodology for preparation and improvement in the launch of new products.Eliminate waste from the product launch and design the new process with a focus on lean philosophy.

Designed forPersonnel who can efficiently carry out the solution of problems in certain areas of the company, mainly, processes and design.

Duration25 Hours

1st Session1. Introduction to Lean 3P Methodology2. Development of a Lean 3P Improvement workshop3. Presentation of product information and Process4. General Objectives in the program5. Lean basics and 8 waste classes6. Takt Time

2nd Session1. Breakdown of Cycle Times (Taking Times)2. Analysis of Production Capacities3. Calculation of % of equipment utilization (Practical use of Workbook in excel)4. Elaboration of Flowcharts in equipment5. Analysis of process steps (With estimated times)

3rd Session1. Machine Analysis (Machine Sketches)2. Ergonomics in work stations.3. Process flow and Proposals for material flow4. Layout design5. Consolidation of Flowcharts, process.

4th Session1. Theoretical calculation of labor2. Estimated benefits for the program (Tooling, Machinery, Labor).3. Flow Processing in excel4. Preparation of Closing Presentation5. Final Presentation and results


40

ObjectiveFamiliarize participants in the use of basic tools and achieve its application on a day-to-day basis for the analysis of root-cause, and elimination and solution of problems.

Designed forManagers, project leaders, members of improvement teams, process owners, responsible for continuous improvement projects, key operators who need to strengthen their analysis skills through appropriate tools and methodologies.

Duration16 Hours

Module 1.Definition and Investigation of causes.

Topics:1- Characterization of the problem (5Ws and 2 Hs)2.- Development of deviation sentence.3.- Data collection.4.- Operational definition.5.- Research questions (comparative basis) is / is not.

Module 2.Root-cause analysis.1.- Method for registering defects2.- Histogram3.- Control charts4.- Pareto diagram5.- Correlation Analysis6.- 4 types of Ideas rain7.- The 3 types.

Module 31.- Validation of causes through hypothesis testing (2 comparison scenarios of 1 and 2 means).


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ObjectiveDevelop the technical tools for the definition, analysis and solution of problems through the methodology of the 8 disciplines:D-1 Define the team.D-2 Define the Problem.D-3 Stop the Problem.D-4 Identify the root cause.D-5 Implement the corrective action.D-6 Verify the corrective action.D-7 Prevent recurrence.D-8 Follow up and reward the team.

Designed forPersonnel in general so that you can efficiently solve problems in any area of the company.

Duration12 hours.

1. Introduction to the 8d's Tool.2. Objective of the 8d's tool as EPS.3. 8d's Management System.4. Statistics Tools of the 8d's

4.1 Techniques for solving problems4.2 5Ws and 2 Hs4.3 Method for registering defects4.4 Histogram4.5 Control Charts4.6 Pareto Diagram4.7 Correlation Analysis4.8 Root Cause Analysis4.9 Brain Storming

4.9.1 Ishikawa diagram.4.9.2 5Whys Technique

5.- Study of each discipline of the 8d's methodology.

5.1 Approach of equipment.5.2 Description of the Problem.5.3 Implement and verify actionsintermediate5.4 Define and verify real causes.5.5 Choose and verify corrective actionspermanent5.6 Implement corrective actionspermanent5.7 Prevent recidivism.5.8 Congratulate the team.


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ObjectiveDevelop different tools (SPC, PC, AMEF, MSA, APQP, PPAP) to identify the differentautomotive firms regulatory requirements.

Designed forDesign Engineers, Quality Engineers, Manufacturing, Process, Production, Customer Service and personnel interested in quality tools for the automotive industry.


Module 1 Advanced Planning of Product Quality (APQP). 6 hours1.1 Introduction1.2 Benefits1.3 Methodology1.4 Planning and definition1.5 Design and product development1.6 Design and process development1.7 Product and process validation1.8 Feedback, evaluation and corrective actions.Module 2 Mode Analysis and Failure Effect (AMEF). 6 hours2.1 Introduction2.2 Objective2.3 Process focus2.4 AMEF Design analysis2.5 AMEF Process Analysis2.6 Management ResponsibilityModule 3 Control Plan. 3 hours3.1 Scope, Definition and purpose.3.2 Regulatory requirements3.3 Benefits3.4 MethodologyModule 4 Measurement System Analysis (MSA). 5 hours4.1 Requirements4.2 Definition4.3 Benefits4.4 Media errors4.5 Acceptance criteria4.6 R & R by variables4.7 R & R by attributes


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Module 5 Statistical Process Control (SPC).5 hours5.1 Regulatory Requirements5.2 Definition5.3 Benefits5.4 Variables5.5 SPC´S 7 basic tools5.6 Control Charts5.7 Process capability5.8 Continuous Improvement

Module 6 Production Parts Approval Process (PPAP). 5 hours6.1 General6.2 PPAP Process requirements6.3 Customer notification and shipping request.6.4 Shipping to clients – evidence levels.6.5 PPAP State

6.6 Records Retention


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ObjectiveDevelop different tools (SPC, PC, AMEF, MSA, APQP and PPAP) to identify the regulatory requirements of different automotive firms.

Designed forDesign Engineers, Quality Engineers , Manufacturing Engineers, Processes Engineers, Production Engineers, Customer Service and personnel interested in quality tools for the automotive industry.

Additional benefits:- The document to use is a real FMEA taken from the operations floor and made by the training participants.- The client can request the use of Minitab in MSA tools and SPC to improve knowledge and application of these tools.


Module 1 Advanced Product Quality Planning (APQP). 6 hours1.1 Introduction1.2 Benefits1.3 Methodology1.4 Planning and definition1.5 Design and product development1.6 Design and process development1.7 Product and process validation 1.8 Feedback, evaluation and corrective actions.Module 2 Mode Analysis and Failure Effects (AMEF). 6 hours2.1 Introduction2.2 Objective2.3 Process focus2.4 Design AMEF analysis2.5 Analysis of process AMEF2.6 Responsibility of the ManagementModule 3 Control Plan. 3 hours3.1 Scope, Definition and purpose.3.2 Regulatory requirements3.3 Benefits3.4 MethodologyModule 4 Analysis of the Measurement System (MSA). 10 hours4.1 Requirements4.2 Definition4.3 Benefits4.4 Media errors4.5 GR & R by variables4.6 GR & R Crossed Method / Theory and Practice


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4.7 GR & R Method Nested / Theory and Practice4.8 GR & R By Attributes / Theory and Practice4.9 Acceptance Criteria

Module 5 Statistical Process Control (SPC). 9 hours5.1 Regulatory Requirements.5.2 Definition.5.3 Benefits5.4 Control charts.

5.4.1 Control Charts by Variables5.4.1.1 X-R Control Chart5.4.1.2 M-R Control Chart5.4.1.3 X-S Control Chart5.4.1.4 DI-RM Control Chart

5.4.2 Attribute Control Graphics5.4.2.1 Control chart "P"5.4.2.2 Control Chart "NP"5.4.2.3 Control Chart "c"5.4.2.4 Control graph "u"

5.5 Process capacity.5.5.1 Understanding of Normal

Distribution5.5.2 Rule 68-95-97 / P Value

5.5.3 Cp Cpk5.5.4 Pp Ppk

5.6 Continuous Improvement

Module 6 Production Parts Approval Process (PPAP). 6 hours

6.1 General6.2 Requirements of PPAP process6.3 Customer notification and shipping request6.4 Sent to the Client - Levels of Evidence6.5 PPAP State6.6 Record Retention


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ObjectiveDevelop the statistical technical skills necessary for the analysis and proper interpretation of data through the use of statistical software.

Designed forPeople and / or companies that have the need to make improvements through the good interpretation of their collected data.

Duration35 hours (Distributed in theoretical and practical hours).

Module 1: Descriptive statistics1.1 Measures of central tendency1.2 Dispersion measures1.3 Asymmetry coefficient1.4 Curtosis1.5 Histogram1.6 Normality test1.7 Use of the Z table - Normal distribution1.8 Pareto DiagramModule 2: Measurement System Analysis (MSA)2.1 Study of the cross measurement system2.2 Study of the nested measurement system2.3 Study of the extended measurement system2.4 Attribute matching analysisModule 3: Statistical process control3.1 Control chart for variable data3.2 Control chart for attribute data3.3 Capacity analysis for variable data3.4 Capacity analysis for attribute dataModule 4: Confidence intervals4.1 Quantitative data4.2 Qualitative dataModule 5: Hypothesis testing5.1 Media5.2 Variance5.3 ProportionModule 6: Variance Analysis (ANOVA)6.1 One way6.2 Two ways


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ObjectiveDevelop the statistical technical skills necessary for the analysis and proper interpretation of the data by using Excel.

Designed forPeople and / or companies that have the need to make improvements through the good interpretation of the data collected.


1. Descriptive Statistics1.1 Mean, Median, Fashion, Variance, Standard deviation, Coefficient of variation, Coefficient of asymmetry, Kurtosis.2. Confidence Intervals2.1 Estimation of a population mean (Large and small samples), Estimation of the difference between the means of two populations (Large and small samples), Estimation of a population proportion.3. Hypothesis Tests3.1 What is a hypothesis?3.2 Examples of research hypotheses3.3 Reasoning in the hypothesis testing3.4 Hypothesis check4. ANOVA4.1 Why use the ANOVA?4.2 What is ANOVA?4.3 Sources of variability4.4 Tables and tables of ANOVA4.5 Graph of main effects and interactions4.6 One-way ANOVA4.7 Two-way ANOVA5. Linear Regression5.1 Scatter Diagram5.2 Correlation Coefficient5.3 Regression Analysis5.4 Determination Coefficient5.5 Why Use a Regression Equation?


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6. Forecasts6.1 What is the forecast?6.2 Moving average6.3 Weighted moving average6.4 Exponential smoothing.6.5 Exponential smoothing with trendingadjustment.6.6 Average absolute deviation6.7 Mean squared error7. Control charts7.1 Graph of means and ranges.7.2 Graph of means and standard deviations.7.3 Graph of individual readings and mobile ranges.7.4 Attribute graph.


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ObjectiveDevelop the basic tools of descriptive statistics and the 7 basic tools of quality for the application in productive, administrative or service processes.

Designed forPeople and / or companies that need to know the bases of statistics, their use and application in any process involved.


1. Introduction to statistics and basicconcepts: population, sample, variable, data.

2. Classification of data.3. Descriptive statistics: Range,

standard deviation, variance, mean, median, mode.

4. Introduction to quality tools: Histogram, Pareto diagram, cause and effect diagram, scatterdiagram, control charts.

5. Introduction to the use of statistical software.


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ObjectiveThat the participants acquire the competence: the knowledge, skills and attitudes necessary for carrying out the internal process audits according to the automotive standard VDA 6.3.

Designed forIt is aimed at quality managers, process managers and anyone interested in knowing the requirements of the VDA 6.3 standard.

Duration30 hours.

Chapter 1 Introduction to VDA1. 1 Classification and demarcation of the Audit Process1.2 Specific Automotive Requirements for Quality Management1.3 Development of standards for Quality Management1.4 DIN EN ISO for Quality Management Systems1.5 Cycle Plan-Do-Check-Act1.6 Overview of Volumes VDA 6.X1.7 Overview of the types of audit1.8 Definitions and basic audits1.9 Comparison with QMS, Process Audit and Product Audits1.10 Limits with other monitoring systems1.11 Definitions and basics of audit1.12 Overview of VDA 6.3Chapter 2 Instructions for useChapter 3 Requirements for process auditorsChapter 4 Audit processChapter 7 Questionnaire (P2 to P7)Chapter 5 Potential analysis (P1)Chapter 6 Evaluating a process audit


52

ObjectiveKnow the changes, terms and definitions derived from its revision. Know and understand the auditing principles. Know and learn how to: manage an audit program, perform an audit, audit under the process approach; manage the competence and evaluation required of the auditors ISO 19011: 2018.

Designed forManagement, Management Representatives, Management System Managers, Internal Auditors, Management System Implementers, Consultants, Certification Auditors, Supervisors, Process Owners, Engineers, among others.

Duration16 hours

1 Reach2. Normative references3. Terms and definitions4. Audit Principles5. Audit program Administration

a. Generalitiesb. Establish objectives of the audit programc. Determine and evaluate risks and opportunities of the

audit programd. Audit program Establishment.e. Implementation Audit programf. Audit program Monitoringg. Audit program reviewing and improving

6. Conducting the audita. Generalitiesb. Start of auditc. Audit preparationd. Audit Conducting e. Audit report, preparation and distribution.F. Audit Completiong. Conducting follow-up audit activities

7. Competencies and evaluation of auditorsa. Determining auditor competencesb. Establishing criteria for evaluating auditorsc. Method for the selection of the appropriate auditord. Conducting the auditor's evaluatione. Maintaining and improving the auditor's competence

8. Annexes9. Dynamics to audit a management system


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ObjectiveAcquire the knowledge, skills and attitudes necessary for the development of a quality audits program.

Designed forQuality Engineers, Manufacturing, Processes, Production, Customer Service and personnel interested in audits process development.


1. INTRODUCTION1.1 ISO 9001 standard Background1.2 Summary of the main changes

2. NORM STUDY2.1 Introduction2.2 Generals2.3 Quality management Principles2.4 Focus on processes2.5 Relationship with other standards of management systems

3. QUALITY MANAGEMENT SYSTEMS -Requirements3.1 Object and application field 3.2 Normative references3.3 Terms and definitions3.4 Organization Context3.5 Leadership3.6 Planning3.7 Support3.8 Operation3.9 Performance evaluation3.10 Improvement


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ObjectiveMaking the introduction to IATF 16949: 2016 represents the revision of the Automotive Quality Management System developed by the International Automotive Task Force (IATF).

Designed forPublic in general that requires basic knowledge of the new norm.

Duration16 hours.

Introduction

II. Revision 1 - October 3, 2016

III. Transition time requirements

IV. Requirements for the transition audit

V. Requirements of the transition audit team for certification bodies

SAW. Non-Conformity Management of the transition audit

VII. IATF 16949 Issuance of certificates

VIII. Initial certification to IATF 16949

IX. Frequently asked questions about the transition


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ObjetiveThe main objective is to help the organization to integrate risk management into its activities and significant functions, the effectiveness will depend on the integration activities of the organization governance (including decision making). For this purpose, the senior management support, as well as its members, partners, investors and other interested parties, is mainly required.

Designed forPersonnel responsible for developing the risk management policy within the organization; those that need to evaluate the effectiveness of an organization in the matter of risk management; and those that develop standards, guides, procedures and codes of good practices that, as a whole or in part, establish how risk should be treated within the specific context of these documents.


1. Object and field of application2. Normative references3. Terms and definitions4. Principles5. Work Framework

5.1 General5.2 Leadership and commitment5.3 Integration5.4 Design5.5 Implementation5.6 Evaluation5.7 Improvement

6. Process6.1 General6.2 Communication and consultation6.3 Scope, context and criteria.6.4 Risk assessment6.5 Risk treatment6.6 Monitoring and review6.7 Registration and reporting

7. Main changes compared to the previous edition.7.1 Review of the principles of risk management, which

are the key criteria for success.7.2 Highlight the leadership of senior management and

the integration of risk management, starting with the governance of the organization.

7.3 Greater emphasis on the iterative nature of risk management, noting that new experiences, knowledge and analysis can lead to a review of processes, actions and controls at each stage of the process.

7.4 Greater focus to maintain a model of open systems to adapt to multiple needs and contexts.


56

ObjectiveDevelop professionals in the standard allowingthem to know the concepts, definitions, application, ASILs, methodology and legal scope. Know the functional risks.

Designed forPeople related to production processes, mainly engineering, which allows them to review documentation, PFMEA design, process and product.

Basic prior knowledgeFMEA knowledge


1. Definitions.2. Compliance tools and strategies.3. Principles and practice.4. Structure.5. Basic aspects of the ISO standard

and how it should be certified.6. How the IEC 61508 principles

apply in the ISO standard, significant differences.

7. ISO standards Impact on the development of automotive electronic systems.

8. The life cycle elements of functional safety given the new standard.

9. What is expected in terms of application by the manufacturers of the Automotive Industry.

10. Scope of the evaluation under the norm.

11. Improvement Considerations12. Understanding the vocabulary13. Techniques for risk analysis.14. Legal Aspects of the norm.15. Application Methodology,

Planning of compliance verification.


57

ObjectiveTo know and interpret the necessary requirements that must be met by testing and calibration laboratories, facilitating the quality criteria harmonization. With the main objective of guaranteeing the technical competence and the reliability of the analytical results.

Designed forPersonnel responsible for quality, administrative or technical responsibility of an internal laboratory in a company or providing calibration services.

Duration16 hours

- Foreword- Foreword of the Spanish version- Introduction1. Object and field of application2. Normative references3. Terms and definitions4. General Requirements

4.1 Impartiality4.2 Confidentiality

5. Requirements Relating to Structure6. Requirements Relating to your Resources

6.1 General6.2 Personal6.3 Facilities and environmental conditions6.4 Equipment6.5 Metrological traceability6.6 Products and Services supplied

externally7. Process requirements

7.1 Review of requests, offers and contracts7.2 Selection, verification and validation of

methods7.2.1 Selection and verification of

methods7.2.2 Validation of methods

7.3 Sampling7.4 Handling of test and calibration items.


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7.5 Technical Records7.6 Evaluation of measurement uncertainty7.7 Assurance of the results validity.7.8 Results Report

7.8.1 General7.8.2 Common requirements for reports

(testing, calibration or sampling)7.8.3 Specific requirements for test

reports7.8.4 Specific requirements for

calibration certificates7.8.5 Sampling information - specific

requirements7.8.6 Information on declarations of

conformity7.8.7 Information on opinions and

interpretations7.8.8 Modifications to reports

7.9 Complaints7.10 Nonconforming work7.11 Data control and information

management.

8. Requirements of the management system8.1 Options

8.1.1 General8.1.2 Option A8.1.3 Option B

8.2 Management System Documentation (Option A)

8.3 Control of documents of the management system

8.4 Control of records8.5 Actions to address risks8.6 Improvement (Option A)8.7 Corrective Actions (Option A)8.8 Internal audits (Option A)8.9 Revisions by the address (Option A)

9. Internal Auditor9.1 Definitions and conceptsISO 19011: 20189.2 Audit Principles 9.3 Audit: Roles and responsibilities9.4 Audit objectives, scope andcriteria.9.5 Management of an audit program9.6 Conducting an audit


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ObjectiveAcquire the knowledge, skills and attitudes necessary for the development of a program of quality audits.

Designed forEngineers of Quality, Manufacturing, Processes, Production, Customer Service and personnel interested in the development of process audits.


Module 1: Quality management systems ISO 9001Interpretation of the ISO 9001: 2015 standard

1. Introduction

1.1 Background of the ISO 9001 standard1.2 Summary of the main changes.

2. Study of the norm

2.1 Introduction2.2 General2.3 Principles of quality management2.4 Focus on processes2.5 Relationship with other standards of management systems

3. Quality management systems - requirements

3.1 Object and field of application3.2 Normative references3.3 Terms and definitions3.4 Context of the organization3.5 Leadership3.6 Planning3.7 Support3.8 Operation3.9 Performance evaluation3.10 Improvement


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Module 2: Audit of Quality Management Systems(Application of ISO 19011: 2018)

1. Reach level

2. Normative references

3. Terms and definitions

4. Principles of audit

5. Administration of an audit program• Generalities• Establish objectives of the audit program• Determine and evaluate risks and opportunities of the• audit program• Establishment of the audit program• Implementation of the audit program• Monitoring of the audit program• Reviewing and improving the audit program

6. Conducting the audit• Generalities• Start of audit• Audit preparation• Conducting the audit• Preparation and distribution of the audit report• Completion of the audit• Conducting follow-up audit activities

7. Competencies and evaluation of auditors• Determining auditor competences• Establishing criteria for evaluating auditors• Method for the selection of the appropriate auditor• Conducting the auditor's evaluation• Maintaining and improving the auditor's competence

8. Annexes• Dynamics to audit a management system


61

ObjectiveWill know the principles and practices necessary to carry out an effective process of audits, in the quality management system of the Aerospace Industry (AQMS). Analyzing the interactions with the rest of the organization from the point of view of their established processes. Develop the capacity to evaluate the requirements of the AS9100: 2016 standard (Rev. D) and analyze the main changes provided based on ISO 9001: 2015.

Designed forQuality Engineers, Manufacturing Engineers, Auditors, Production Engineers and / or Supply Chain Engineers of the Aerospace Industry, interested in developing their skills as an internal auditor within their organization and supporting SGC.

Duration30 hours.

1. Review IAQG platform.

2. Provide a general review of the AS9100: 2016 (Rev. D) standard and the specific sector requirements based on ISO 9001: 2015.

3. Audit Techniques: Definitions and Processes.

4. Audit practices: identification of evidence and exercises.

5. General Review of the AS9100 Audits Requirements under the ICOP (Industry Controlled Other Party) scheme.

6. Process Effectiveness Evaluation Report (PEAR).

7. Non-Conformity Report (NCR).

8. Individual and team practices (Roles and Responsibilities in Audits).


62

The IATF norm of the Automotive QMS should be understood as a supplement to the ISO 9001: 2015 Standard and should be used together for the correct definition, development and implementation of the QMS. Its application cancels and replaces Technical Specification ISO / TS 16949: 2009 (third edition) in order to harmonize the different evaluations and certification systems in the global supply chain of the automotive sector.

ObjectiveThat the participants acquire the competence and knowledge skills and attitudes necessary for the development of an audit program, as well as the application of the quality management systems that takes into account the continuous improvement, putting emphasis on the prevention of defects and the reduction of variation and waste in the supply chain.

Designed forQuality Engineers, Manufacturing, Processes, Production, Customer Service and personnel interested in the development of process audits.


I. Introduction.- Specific customer requirements- Vision with a clear focus on processes- Thinking based on risks and opportunities- Decision making based on evidenceII. IATF 16949 standard: 2016 and ISO 9001: 2015 standard Study- Object and field of application- Normative references- Terms and definitions- Context of the Organization- Leadership- Planning- Support for- Operation- Performance evaluation- ImprovementIII. Methodology of a quality audit.ISO 19011: 2018 Guidelines for the audits of Management Systems.- Objective and field of application.- Normative references.- Terms and Definitions, includes the new terms.- Principles of Audit, includes the risk-based approach.- Administration of an audit program, including risks and resource planning.- Conducting an audit, including risk-based approach and audit planning.- Auditors Competence and evaluation.

Annex A, additional guidance for auditors who plan and carry out audits, updated in ISO 19011: 2018.


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ObjectiveEvaluate compliance with the requirements of an Integral Management System ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018. Identify the main auditable elements of ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018.Understand the terms, definitions and principles of ISO 19011: 2018 audit.Understand the process of conducting an audit (Plan, conduct, inform and follow up) from the process-based approach of ISO 19011: 2018.Implement strategies for the development of internal audits and classification of findings.

Designed for• Person (s) responsible / implementer of management systems of an organization.• Personnel responsible for the occupational health and safety area of the organizations.• Members of the OHSAS team of the company, security personnel, brigades and in general anyone who is related to the system and the organizational health and safety of the companies.

Duration32 Hours (Distributed in theoretical and practical hours

1. TRI RULES (ISO 9001: 2015, ISO 14001: 2015 & ISO 45001: 2018)Quality Management Systems, Environmental and Safety and Health at Work:• Object and field of application.• Normative references.• Terms and definitions.• Context of the organization.• Leadership (and participation of workers, in ISO 45001).• Planning.• Support / Support.• Operation.• Performance evaluation.• Continuous improvement.

ISO 19011: 2018 Guidelines for the auditing of Management Systems1 reach2. Normative references3. Terms and definitions4. Principles of audit5. Administration of an audit program6. Conducting the audit7. Competencies and evaluation of auditors8. Annexes9. Dynamics to audit a management system


64

ObjectiveDevelop and implement Statistical Control Letters that serve to quickly detect the presence of "spatial or assignable causes" to undertake corrective actions that avoid the manufacture of defective products.

Designed forQuality Engineers, Manufacturing, Processes, Production, Customer Service and personnel interested in the implementation of Statistical Control Letters in the productive areas to monitor the variation in the process.


Module 1: History of Quality1.1 History of Quality1.2 The Japanese Quality1.3 Total Quality1.4 Continuous Quality Improvement1.5 Normalization

Module 2: Interpretation of Process Sheets and use of the Control Plan2.1 Process Sheets2.2 Control Plan

Module 3: Continuous Improvement and SPC (I)3.1 Prevention vs Detection3.2 The variation3.3 Data by variables and Data by attributes3.4 Common Causes and Special Causes3.5 Process Control Systems3.6 Measurement Systems

Module 4: Continuous Improvement and SPC (II)4.1 Control Graphics4.2 Control Charts by Variables4.3 Graphs by Attributes4.4 Filling Control Graphics4.5 Interpretation of Control Graphics4.6 Taking of Actions4.7 Recalculation of Control limits4.8 Calculation of Process Capacity


65

ObjectiveDevelop the fundamental concepts (symbols and terms) used in the Geometric Tolerances; as well as the use, application and methods of verification of the geometric tolerances used in Engineering Design and Quality Engineering.

Designed forEngineers and technical personnel who carry out the dimensional analysis of the product.

Duration16 hours.

1. Introduction and fundamentals GD & T.2. Material condition modifiers; MMC, LMC, RFS.3. Design Requirements, Datums, Degrees of freedom:

• Selection of Datums, Characteristics ofreference "DATUM"• Definition, DATUM reference frame,positioning parts in a frame ofDATUM reference.• Specific datum: Point, Line,Surface.• DATUM modifiers.

4. Geometric Position Tolerance:• Definition, Calculation of Position

Tolerance .5. Shape geometric tolerances:

• Righteousness, Flatness,Circularity, Cilindricity, Line Profile and

Surface Profile.6. Geometric Orientation Tolerance:

• Perpendicularity, Angularity,Parallelism.

7. Geometrical Location Tolerances:• Concentricity, Symmetry.


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ObjectiveDevelop the 7 Basic Tools of Quality for its application in the improvement processes as support for the analysis and solution of problems in the different contexts of an organization.

Designed forStaff from different areas of the organization with an interest in improving their processes.

Duration6 hours.

1. The checklist (Verification).2. Pareto3. Histogram4. Running graph5. Correlation Diagram6. Control diagram7. Ishikawa's diagram.


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ObjectiveThe participant will acquire the interpretive skills and knowledge to carry out the internal audits of the Quality Management System and to verify, in an efficient and effective way, the status of compliance with it.

Designed forThose people related to quality management, quality engineers, coordinators, internal auditors and in general everyone who has interactionwith it.


1. What is VDA?1.1 VDA Family standards1.2 Other related VDA standards1.3 Auditors' rating VDA 6.31.4 Process Approach (Risk Analysis)1.5 Catalog of questions2. VDA 6.3 requirements2.1 Design and Development of the product / process2.2 Supplier Management2.3 Analysis of production processes2.4 Customer Assistance and Satisfaction / After-sales Service3. Valuation System4. Scoring and valuation formulas5. Item rating6. Valuation of the Transport and Management of pieces7. General classification8. Evaluation by production lines or process phase9. VDA 6.3 and other references9.1 Relationship with FORMEL Q9.2 Relationship with ISO / TS 16949: 20099.3 VDA 6.5 Product Audits10. Planning and Execution of the VDA 6.3 Audit10.1 Audit Planning10.2 Preparation10.3 Execution10.4 Numerical evaluation of the findings10.5 Presentation of results10.6 Final evaluation and closure: Corrective actions11. Potential Analysis (Chapter P1 of the Manual).


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ObjectiveUnderstand the SREA process, make known the purpose of the SREA and how it is applied. Recognize the impact of not sending a SREA as well as learn to send a SREA for different groups. Understand how to find product development for warranty parts. Familiarize people with the implementation of the SREA section change.

Duration8 hours.

1. What is a SREA and what is it needed for?

2. Why do you have to follow the SREA process?

3. What are the risks or penalties of not following the SREA process?

4. Where and when does the SREA apply?

5. Who from FORD must approve the SREA?


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ObjectiveThe process of Q1 3.0 Certifies the achievements in quality and the high level of the manufacturing process of the suppliers.Applying consistently understandable measurable that lead to high quality. The Q1 award has become synonymous with quality worldwide for all companies in the automotive industry.

Designed for- Management / Plant Management - Director / Management of Logistics and Materials Planning - Director / Purchasing Management -Director / Production Management -Administration Personnel / Human Resources / Personnel Training. - Director / Engineering Management - Director / Management of Shipments - Director / Management of Quality Control - Personnel of Systems - IT Area.

Duration8 hours.

The Q1 3.0 process certifies the achievements in quality and the high level of the process ofmanufacture of suppliers.Applying consistently understandable measurable that lead to high quality. TheQ1 award has become synonymous with quality worldwide for all companies in the automotive industry.


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IMS7 DDL (Direct Data Link) is a computerized system, designed to provide an efficient and effective communication link between the supplier base and the Ford Motor Company plants. DDL provides direct access to interact and monitor the inventory control systems of Ford Motor Company.

Designed forTo all the personnel involved in the planning of the production ofcomponents, as well as their packaging and distribution or delivery to the end customer (FORD plants).

Duration8 hours.

1. Introduction to DDL systems2. Responsibilities of each Supplier that delivers parts to the FORD plants.3. Problems with the DDL connection4. List of commands allowed in DDL Management5. Access to DDL6. Daily Supplier Coverage Review7. Launches or prototype parts.8. Daily requirements9. Accumulated10. Screens for inventory monitoring11. Quality Process13. Performance of ASN, Material in transit14. About Shipments & Under Shipments15. Packaging16. Question and Answer Session


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IMS7 DDL (Direct Data Link) is a computerized system, designed to provide an efficient and effective communication link between the supplier base and the Ford Motor Company plants. DDL provides direct access to interact and monitor the inventory control systems of Ford Motor Company.

Designed forTo all the personnel involved in the planning of the production of components and that has already had previous training of DDL or havetaken the training in DDL IMS7 (Basic).

Duration8 hours.

Module 1

DDL Counseling Daily responsibilities.- Review and Explanation:• Screens to give promises of boarding• General information bulletins• Returnable and / or disposable packaging

discharge• Global Packaging Portal GPP Format 1271• Inventories of material in plant• Daily and weekly requirements• New engineering levels• Accumulated in disagreement• Boarding discrepancies• Evaluation criteria (Please have your score

printed in the last detail).


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ObjectiveThe objective of the SAP SNC & DDL FCSD system is to inform the supplier base of the service parts about the needs of the distribution centers in the United States. Review and Explanation: Delivery Rating in the Supplier Improvement Metrics (SIM) screens. of FORD for corrective actions of delivery problems.

Duration8 hours.


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ObjectiveTo get the participants to know the specific requirements of the DAIMLER and FCA customer for IATF 16949: 2016. Learn how to interpret and apply these requirements in your company and know the likely questions that may arise during an audit regarding these requirements.

Designed forStaff of all levels in relation to the Quality Management System and the specific requirements of the client. Internal Auditors, Engineering Etc.

Duration24 hours. All the sessions would take practice and exemplification of each requirement.

1. Introduction.2. Specific requirements of the BMW

customer in the IATF 16949: 2016 environment.

3. Specific requirements of the FCA client in the IATF 16949: 2016 environment.

4. Specific requirements of the GM client in the IATF 16949: 2016 environment.

5. Specific requirements of the DAIMLER client.

6. Specific requirements of the NISSAN client.

7. Specific requirements of the TOYOTA client.

8. Specific requirements of the NAVISTAR client.


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ISO 26262 defines the functional safety of automotive equipment applicable throughout the life cycle of all automotive electronic and electrical safety systems. It is a risk-based safety standard where the risk of operational hazardous situations is assessed qualitatively and safety measures are defined to avoid or control systematic failures and to detect or control random hardware failures, or mitigate their effects.

Designed forPersonnel interested in preventing dangerous situations and evaluating electronic and electrical security systems.

Duration8 hours.

1.Functional safety management2.Conceptual phase3.Product development at system level4.Product development at hardware level5.Product development at software level6.Production and use; maintenance and recycling7.Support processes8.ASIL analysis and security aspects


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ObjectiveTo learn to consider the evaluation of risks and opportunities that could put at risk the purpose of the organization, the conformity of the products or the performance of the processes.

Designed forAll personnel involved and interested in the implementation of the risk analysis as required by the new IATF 16949 standard.


1. Content or structure1.1 Know the tools for risk management1.2 Detect involved parties1.3 Know Specific requirements of the standard1.4 Do a SWOT at plant level1.5 Risk detection and process diagrams1.6 Weighting of detected risks.1.7 Develop an Action Plan and leave it ready.

2. Execution of workshops and / or practical exercises

2.1 Foda2.2 Interested parties2.3 Risk Management Matrix2.4 Turtle Map


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ObjectiveThe main objective is to help the organization to integrate risk management into its activities and significant functions, its effectiveness will depend on its integration in the activities of the governance of the organization (including decision making); For this, the support of top management, as well as its members, partners, investors and other interested parties, is mainly required.

Designed forPersonnel responsible for developing the risk management policy within your organization; those that need to evaluate the effectiveness of an organization in the matter of risk management; and those that develop norms, guides, procedures and codes of good practices that, in whole or in part, establish how the risk should be treated within the specific context of these documents.


1. Object and field of application.2. Normative references.3. Terms and definitions.4. Principles.5. Framework.

5.1 General.5.2 Leadership and commitment5.3 Integration5.4 Design.5.5 Implementation5.6 Evaluation.5.7 Improvement.

6. Process6.1 General.6.2 Communication and consultation.6.3 Scope, context and criteria.6.4 Risk assessment.6.5 Risk treatment.6.6 Monitoring and review.6.7 Registration and presentation of reports.

7. Main changes compared to the previous edition.7.1 Review of the principles of risk management,which are the key criteria for success.7.2 Highlight the leadership of senior management and the integration of risk management, beginning with the Governance of the organization.7.3 Greater emphasis on the iterative nature of therisk management, noting that the new experiences, knowledge and analysis can lead to a review of processes, actions and controls in each stage of the process.7.4 Greater focus to maintain a model of open systems to adapt to multiple needs and contexts.


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ObjectiveDevelop, based on the internal FMEA, the best necessary to standardize the tool.

Designed forEngineers of Design, Quality, Manufacturing, Processes, Production, Customer Service and personnel interested in quality tools for the automotive industry.


1. Explanation of theory2. Dynamics and tool exercises3. Practice and document review, tool

development advice


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ObjectiveAudit the quality system under process approach.

Designed forIn charge of engineering, maintenance, or technical areas.

Duration8 hours - general information of changes to metrology focus (merely informative).16 hours - in-depth information on changes to metrology approach.

1. Benefits of a QMS2. Transition to IATF 16949: 20163. Main changes4. Context of the organization

4.1 Interested parties5. Leadership6. Planning

6.1 Risk-based thinking6.2 Process map with IATF approach16949: 2016

6.2.1 Contingency plans7. Support

7.1 Planning, plant, facilities andthe teams7.2 Environment for the operation of the

processes - supplement7.3 Monitoring and measurement resources7.4 Competition7.5 Records Retention 7.6 Engineering specifications

8. Operation8.1 Planning and operational control8.2 Confidentiality8.3 Review of requirements for products and

services8.4 Feasibility of manufacturing by the

organization8.5 Tickets for product design8.6 Special features8.7 Follow-up8.8 Design and development validation8.9 Product approval process


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8.10 Design and development outputs8.11 Changes of the saying and development - supplement8.12 Production and provision of the service8.13 Release of products and services8.14 Control of nonconforming product9. Performance evaluation9.1 Monitoring and measurement of processes9.2 Identification of statistical techniques9.3 Audit to the manufacturing process9.4 Product Audit9.5 Review entries by address extra10. Error proof10.1 Continuous improvement -supplement.


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ObjectiveThe participant will know what is and what is not a step audit. Develop a checklist to perform a stepped audit. Be able to identify the benefits of stepped audits.

Designed for- Person responsible for programming and executing stepped audits.- Person responsible for processing and interpreting the results of the stepped audits.-Leaders responsible for the departments of quality, production, logistics and deputy departments that perform stepped audits.-Technical staff and operator that executes activities related to process audits.

Duration16 hours

1. Introduction2. Definition and purpose3. Value of LPA's as an administrative tool4. How LPAs can benefit the organization5. Planning of senior management6. Owner of the LPA process7. LPA Planning Team8. Scope of LPA Specific Customer Requirements

LPA9. Priorization process10. Step or audit layer11. Development of templates for auditing and

reporting12. LPA procedure13. Interested in LPA14. Deployment15. LPA work team and implementation16. Training for auditors17. Communicate the roles and responsibilities of

the LPA in the area18. Conducting the audit19. Conducting the audit and recording the

findings20. Observations and interactions with staff21. Reviews with senior management and

continuous improvement in the LPA22. Reviews with Senior Management23. Continuous improvement of the LPA


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Appendices24. Annex A What is the LPA?25. Annex B Responsibilities in the LPA (RASIC)26. Annex C frequency of audit by level or layer27. Annex D audit scheduling28. Annex E example of Audit Sheet29. Annex F Sample report30. Annex G Glossary


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ObjectiveIntroduce the CQI-9 standard to carry out a management system for the Thermal Treatments area focused on providing continuous improvement, emphasizing the prevention of defects and reducing variation and waste in the value chain.

Designed forPeople and / or companies of the metal-mechanic industry involved in the manufacture of the automobile.

Duration16 hours

1. Why did the AIAG create the CQI-9?

2. General review of the heat treatment processes.

3. Understanding the requirements of CQI-9.Section 1 - Responsibility for Management and Quality PlanningSection 2 - Factory Liability and Material handling.Section 3 - Equipment.

4. Evaluation tables by type of process: Thermocouples, Instrumentation, Precision System Test and Analysis of Uniformity of Temperature.

5. The 8 heat treatment process evaluation tables.

6. Audit routes in thermal treatment processes.

7. Using the HTSA check-list to perform the self-assessment.

8. Audit Dynamics.

9. Analysis of the consistency of the corrective actions arising from nonconformities of the HTSA audit.


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Objective- Deliver the knowledge and skills for understanding and application in anorganization from the evaluation tool to the coating system.-Unify criteria and solve the doubts of application of the tool.

Designed forPersonnel with responsibilities in the coatings process and in charge of audits to management systems.

Duration16 hours

1. Generalities2. Process focus3. Goals of the evaluation of the coating system4. Evaluation process5. Certifications and qualifications of the auditor6. Other requirements7. Scopes7.1 General7.2 Application8. Coating system audit procedure9. Audit of special coating processes10. Appendix A - Process and vocabulary tables


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ObjectiveThe objective is to familiarize the participant with what refers to CQI-14 in order to apply knowledge in compliance with the processes that entail an evaluation of the product's warranty, through teamwork, generating solutions in your organization for warranty problems that arise in the field in the function of automotive components supplied to OEMs.

Designed forIt is suggested to all the companies and its employees that have their process of Guarantees, that is to say from TIER 1 to TIER (n), and that are part of the automotive supply chain: suppliers that their product affects the one directly the characteristics and for which the vehicle has to be returned to the dealer so that the non-conformity healed.

Duration16 hours

1. Introduction: Establishing the basis for a guarantee management system.

2. Guarantee claim events and performance guidelines of the concessionaire.

3. Proactive Prevention: Lessons learned in pre-programmed activities.

4. Implementing the lessons learned using Advanced Product Quality Planning -(APQP).

5. Containment of warranty claims.6. Prevention of future guarantee events:

Actions and Solutions.7. Institutionalizing the process of

continuous improvement.8. Evolution to the Guarantee Management

System: filling the format, punctuation, knowledge of the formats.

9. In this section, a practical review of the CQI-14 guide is made.


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Objective- Deliver the knowledge and skills for understanding and applying in their organization with the evaluation tool to the welding system.-Unify criteria and solve the doubts of application of the tool.

Designed forPersonnel with responsibilities in the welding process and personnel in charge of audits to management systems.

Duration16 hours

1. Generalities2. Process focus3. Goals of the evaluation of the welding system4. Evaluation process5. Certifications and qualifications of the auditor6. Other requirements7. Scopes7.1 General7.2 Application7.3 References8. Welding system audit procedure9. Audit of special welding processes10. Appendix A - Process tables


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The evaluation of the AIAG molding system is an approach based on common processes to control the molding processes and a methodology to evaluate and remediate current processes. It also provides best practices for continuous improvement, emphasizing the prevention of defects and the reduction of variation and waste in the supply chain.

Designed forPersonnel with responsibilities in special molding processes. Person in charge of audits to management systems.

Duration16 hours

1. Introduction1.1 General1.2 Focus on processes1.3 Goals of the evaluation to the welding

system1.4 Audit process1.5 Evaluator's skills and qualifications1.6 Other requirements

2. Reach2.1 General2.2 Application2.3 References

3. Procedure of evaluation to the welding system4. Special process: evaluation to welding process

Appendix "A" Process tables5. Glossary


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ObjectiveTo familiarize the participant with the CQI-18 manual so that they can apply, through teamwork, solutions in their organization and in turn innovate the products and processes through the establishment of a culture of quality, thus fulfilling with the automotive AMEFs that are required by the OEMs.

Designed forIt is suggested to all the companies and their employees, that have their processes the culture of quality and its impact from TIER 1 to TIER (n), and those that are part of the automotive supply chain, in which a culture of quality is developed within of its processes and that can thus meet the specific requirements of the client.

Duration16 hours

Introduction1. Definitions2. Quality culture and error proofing3. Poor quality cost4. Standardized work5. Implementation diagram in error proofing6. AMEF. Implications in error proofing and risk analysis7. Product design:

7.1 Product design inputs7.2 Product Stage or process design7.3 Prototypes Stage 7.4 Production stage7.5 Product design outputs7.6 Conclusions of product designs in errorproofing.

8. Future processes8.1 Future diagram for the development of the process8.2 Differences between the new technology and processes to split8.3 Collecting historical data8.4 Defining the performance objectives of errorproofing8.5 Developing process options8.6 Evaluating optimization options in errorproofing

9. Existing processes9.1 Existing flow diagram in existing processesfor proofing error.9.2 In which stage of error proofing are theseefforts?9.3 Reactive proofing error - Define business objectivesaffected and prioritized.9.4 Reagent proofing error - Collect data and confirmthe real root cause of the problem presented.


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9.5 Proactive Proofing Error - Define thedesired and prioritized objectives of thedeal.9.6 Create teams and select thechampions, strategy options.9.7 Is containment required?9.8 Making the decision in error proofing9.9 Implementing the option in errorproofing.9.10 Hands to performance verification9.11 Update the required documentationand the document of lessons learned.

10. Existence of key customers including security points and guarantees.11. Special considerations in error proofing

11.1 Labeling11.2 Administrative and support functions11.3 Suppliers11.4 Non-compliant products11.5 Other special causes11.6 Tests and inspections11.7 Low volume in proofing error11.8 Error proofing in the industry ofservice11.9 Error proofing in the industry ofsoftware11.10 Communication11.11 Training11.12 Characteristicsspecials / considerations11.13 Systematic issues

12. Lessons learned13. Control board in error proofing

13.1 Score of the plant evaluation inproofing error13.2 Continuous process of evaluation ofproofing error13.3 Score in the manufacturing processerror proofing13.4 Administrative score13.5 Design of the error control boardproofing

14. Forms of evaluation of error proofing14.1 Design summary sheet14.2 Design activity sheetproduct in error proofing14.3 Frequently asked questions of the

boardused control

15. Error proofing (ways of solving problems).


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ObjectiveDeliver the knowledge and skills for the understanding and application in theorganization in the tool the process of administration of suppliers.

Designed forPersonnel with responsibilities in the process of administration of suppliers. Person in charge of audits to management systems.

Duration16 hours

1. PRESELECTION PHASE1.1 Define part requirements1.2 Prequalification of supplier1.3 Develop "bid list"1.4 Supplier evaluation

2. SELECTION PHASE2.1 Review the technical capacity2.2 Business Recognitions

3. PHASE APQP / PPAP3.1 APQP start with provider3.2 Complete PPAP / verify capacity3.3 Implement the control plan of theproduction

4. Performance monitoring, development and / or exhalation phase

4.1 Performance monitoring.4.2 Development of suppliers.

APPENDIX A - Sub supplier requirementsAPPENDIX B- Pass-through features toolAPPENDIX C- USE OF Certification Bodies and other resourcesAPPENDIX D- Risk assessmentAPPENDIX E- PROVIDER EVALUATIONAPPENDIX F- REFERENCE MATERIALGlossary


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ObjectiveApproach the necessary techniques to increase culture, strengthen processes and skills by creating support tools for problem solving, seeking to improve product quality, cost reduction and elimination of waste, by preventing the possible problems that may occur within the company, through teamwork and generate solutions that support the organization for problems that arise in the field based on automotive components supplied to OEMs.

Designed forIt is suggested to all companies and their employees that have their processes to effective resolution of problems, (CQI 20) from TIER 1 to TIER (n) and that are part of the automotive supply chain, i.e. suppliers that their product affects in some way the characteristics of the final product.

Duration16 hours

INTRODUCTIONFields of application analysis “IS/ IS NOT" for the problem solving process.1. Roles for problem solving.

1.1 Executive representative1.2 Team leader1.3 Team1.4 Facilitation1.5 Registration

2. Effective problem solving process2.1 Identification of problems2.2 Start of contention2.3 Termination of failure mode2.4 Background cause analysis 2.5 Corrective action2.6 Implementation of the corrective action.

AppendicesAppendix A. Report format for effective problem resolution for the product.Appendix B. Matrix of tools for problem solving.Appendix C. Description of the tools for problem solving.C1. Matrix of cause and effectC2. Concentration diagramC3. Decision matrixC4 Descriptive statisticsC5 Error detection / previous systemC6 Process flow diagramC7 Multi-vari analysisC8. Reproduction / extrapolationC9 Taguchi: robust design


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The evaluation of the AIAG molding system is an approach based on common processes to control the molding processes and a methodology to evaluate and remediate current processes. It also provides best practices for continuous improvement, emphasizing the prevention of defects and the reduction of variation and waste in the supply chain.

Designed forPersonnel with responsibilities in special molding processes.Person in charge of audits to management systems.

Duration16 hours

1. General AIAG2. Process-based approach3. Evaluation objectives of the molding system4. Evaluation process5. Evaluation of the evaluator6. Other requirements7. Scope

7.1 General7.2 Application

8. The evaluation procedure of molding systems9. Special processes: evaluation of molding

APPENDIX A: TABLESProcess Table A - Injection MoldingProcess table B - Blow moldingProcess table C - Vacuum moldingProcess Table D - Compression moldingProcess Chart E - Transfer molding (thermosetting materials)Process table F - ExtrusionProcess Table G - EquipmentTable of Processes H - Inspection of parts and tests


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ObjectiveTo know and apply an audit under the standard CQI-27 evaluation (audit) to the foundry processes issued by the AIAG, as part of a requirement of the IATF 16949, specific requirement of the client or requirement of the own organization. Also know the basic requirements of operation that the standard requests.

Designed forTo the personnel of the company that has operational and administrative responsibilities in the processes of foundry of the company, which can be integrated by engineers of manufacture, quality, launch, production, operations, personnel of laboratories of tests and internal auditors also specialist of foundry and metallurgy areas.


1. Introduction2. Generalities3. Process focus4. Evaluation goals to the casting system5. Evaluation process6. Requirements for the evaluator7. Other requirements

7.1 Scope7.2 Generality7.3 Application7.4 Evaluation procedure to the systemof casting.7.5 Instructions to complete the cover7.6 Instructions to complete theevaluation to the casting system

8. Use of process tables (depends on the company)

8.1 Tables from A to J8.1.1 Table A Sand casting8.1.2 Table B Centrifugal casting8.1.3 Table C Centrifugal Liners8.1.4 Table D Investment Casting8.1.5 Table E Aluminum SemipermanentMold Cylinder Heads8.1.6 Table F Aluminum Sand Casting8.1.7 Table G Aluminum metal Mold8.1.8 Table H Alum. High Presure Die cast8.1.9 Table I Mag. High Presure Die cast8.1.10 Table J Zinc High pressure Die c


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ObjectiveEnable participants knowledge and practice for identification, root cause analysis of nonconformities and problems, application of tools for problem solving, as well as the implementation of corrective and preventive actions.

Designed forQuality Engineers, Manufacturing, Processes, Production, Customer Service and personnel interested in the development of process audits.


1.-General concepts of corrective and preventive actions

2.- Origin and documentation of non-conformities

3.- Analysis Root cause: Exercises

4.- Analysis and problem solving methodologies: Techniques and Tools

5.- Application of Corrective Actions: Exercises

6.- Application of Preventive Actions: Exercises

7.- Evaluation of the effectiveness of Corrective and Preventive Actions: Case Studies


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ObjectiveThat the participants develop quality skills in engineering and have the knowledge for the development and operation of quality control systems, application and analysis of test and inspection procedures. Develop the ability to use metrology and statistical methods to diagnose and correct inadequate quality control practices , understanding of human factors and motivation, understanding of the concepts and techniques of quality costs, knowledge and ability to develop and manage management information systems and to audit quality systems for the identification of deficiency and correction.

Designed forProfessionals who understand the principles of evaluation and quality control products and services.

Duration144 Hours. (Distributed in theoretical and practical hours)

Module 1: Administration and Leadership1.1 Philosophies and principles of quality

1.1.1 Evolution of quality.1.2 Quality management system.

1.2.1 Strategic planning.1.2.2 Implementation techniques.1.2.3 Quality information system

1.3 Code of ethics of the ASQ for professional conduct1.3.1 Determine the behavior to takeethical decisions.

1.4 Principles and leadership techniques1.4.1Describe techniques for development and Organizationof Equipements.

1.5 Principles and facilitation technicians1.5.1 Define and describe the role of the facilitator

1.6 Communication skills1.6.1 Describe and distinguish communication methods.

1.7 Relations with customers1.7.1 Define the measures of relationship with the client.

1.8 Supplier management1.8.1 Define techniques that include the qualification ofsuppliers.

1.9 Barriers to quality improvement1.9.1 Identify the barriers to quality improvement.

2. Module 2: Quality System2.1 Elements of the quality system

2.1.1 Define and interpret the basic elements of thequality system.

2.2 Quality system documentation2.2.1 Components of the system documentation ofquality.

2.3 Quality standards and other guidelines2.3.1 Define and distinguish between national and international standards.

2.4 Quality audits2.4.1 Types of audits.2.4.2 Roles and responsibilities in audits.


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2.4.3 Planning and implementation of theaudit.2.4.4 Audit and monitoring report.

2.5 Quality costs2.5.1 Identify and apply the conceptsof quality costs.

2.6 Quality training2.6.1 Identify the key elements ofa training program.

3. Module 3: Product design and process3.1 Classification of quality characteristics

3.1.1 Define, interpret and classifyquality characteristics.

3.2 Design and review entries3.2.1 identify the input sources ofdesign.

3.3 Technical drawings and specifications3.3.1 interpret technical drawings.

3.4 Design verification3.4.1 Identify different evaluations andtests for new designs.

3.5 Accounting and Maintainability3.5.1 Maintenance toolspreventive and predictive.3.5.2 Reliability andmaintainability3.5.3 Bath curve.3.5.4 Reliability tools /security / risk assessment.

4. Module 4: Project management4.1 Tools

4.1.1Define methods of control ofproducts and processes.

4.2 Material control4.2.1 Identification of materials, state andtraceability4.2.2 Segregation of materials.4.2.3 Classification of defects.4.2.4 Materials Review Board.

4.3 Acceptance sampling4.3.1 Sampling concepts.4.3.2 Sampling plans and standards.4.3.3 Integrity of the sample.

4.4 Measurement and testing

4.4.1 Measurement tools.4.4.2 Destructive tests and nodestructive

4.5 Metrology4.5.1 Identify, describe and applymetrology techniques.

4.6 Analysis of the measurement system (MSA)4.6.1Calculate, analyze and interpret therepeatability and reproducibility.

5. Module 5: Continuous improvement5.1 Quality control tools

5.1.2 Basic quality tools.5.2 Quality management and toolsplanning

5.2.1 Select and interprettools for quality management.

5.3 Techniques for continuous improvement5.3.1 Define and distinguish between models of continuous improvement.

5.4 Corrective action5.4.1 Identify and describe the elementsof corrective action.

5.5 Preventive action5.5.1 Identify and describe the elements ofthe preventive action.

6. Module 6: Tools and quantitative methods6.1 Collection and summary of data

6.1.1 Types of data.6.1.2 Measurement scales.6.1.3 Methods of data collection.6.1.4 Accuracy of the data.6.1.5 Descriptive statistics.6.1.6 Graphic methods to representrelations.6.1.7 Graphic methods to representdistributions.

6.2 Quantitative concepts6.2.1 Terminology.6.2.2 Obtain statistical conclusions.6.2.3 Probability terms and concepts.

6.3 Probability distributions6.3.1 Continuous distributions.6.3.2 Discrete distributions.


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6.4 Statistical decision making6.4.1 Point estimates and

confidence intervals.6.4.2 Testing of hypotheses.6.4.3 Tests of paired comparisons.6.4.4 Goodness of fit tests.6.4.5 Analysis of variance (ANOVA).6.4.6 Contingency tables.6.5 Relationship between variables6.5.1 Linear regression.6.5.2 Linear correlation coefficient.6.5.3 Analysis of time series.6.5.4 Multiple regression.6.5.5 Polynomial regression6.6 Statistical control of the process6.6.1 Objectives and benefits.6.6.2 Common and special causes of variation.6.6.3 Selection of the variable.6.6.4 Rational sub-grouping.6.6.5 Control charts.6.6.6 Analysis of the control charts.6.6.7 Pre-control graphics.6.6.8 Statistical control of the short-term process.

6.7 Process capacity and performance6.7.1 Process capacity studies.6.7.2 Process performance vs. specifications.6.7.3 Process capacity indices


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ObjectiveTrain technical personnel so that they can carry out an analysis and solve problems related to quality, prepare inspection plans and instructions, select applications of sampling plans, prepare standard quality procedures, train inspectors, perform audits, analyze costs of quality and other quality data, and apply essential statistical methods for process control.

Designed forThe support staff that is under the direction of quality engineers or supervisors.

Duration96 Hours (Distributed in theoretical and practical hours)

1. Module 1: Quality tools and concepts1.1 Quality concepts

1.1.1 Customers and suppliers.1.1.2 Principles of quality for products andprocesses.1.1.3 Quality standards, requirements andSpecifications.1.1.4 Quality costs.1.1.5 Six sigma.1.1.6 Lean.1.1.7 Techniques of continuous improvement.

1.2 Quality tools1.2.1 The 7 basic tools of quality.

1.3 Equipment functions1.3.1 Management of boards.1.3.2 Methods of teamwork.1.3.3 Team stages.1.3.4 Global communication.

2. Module 2: Statistical techniques2.1 General concepts

2.1.1 Terminology.2.1.2 Frequency distributions.

2.2 Calculations2.2.1 Measures of central tendency.2.2.2 Dispersion measures.2.2.3 Statistical inference.2.2.4 Confidence limits.2.2.5 Probability.

2.3 Control charts2.3.1 Control limits vs Specification limits.2.3.2 Control charts for variable data.2.3.3 Control charts for attribute data.2.3.4 Measures of process capacity.2.3.5 Common and special causes of variation.

2.3.6 Deployment of graphs.


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3. Module 3: Metrology and calibration3.1 Types of measurement and equipment testing (M & TE)

3.1.1 Manual tools.3.1.2 Gages.3.1.3 Optical tools.3.1.4 Measuring machinecoordinates (CMM).3.1.5 Electronic measurement equipment.3.1.6 Weights, scales and scales.3.1.7 Equipment for hardness test.3.1.8 Counting equipment and methods in plate on surface.3.1.9 Surface analyzers.3.1.10 Measurement tools force.3.1.11 Measurement tools angle.3.1.12 Measurement tools colour.

3.2 Maintenance and control of M & TE.3.2.1 Identification of M & TE, control and maintenance.3.2.2 M & TE equipment supplied by theclient.

3.3 Calibration of M & TE3.3.1 Calibration intervals.3.3.2 Calibration error.

4. Module 4: Inspection and testing4.1 Reading and interpretation of plans

4.1.1 Symbols of planes and components.4.1.2 Tolerance terminologygeometric and dimensional (GD & T).4.1.3 Classification of characteristics ofproduct defects.

4.2 Concepts of inspection4.2.1 Types of measurements.4.2.2 Selection of gage.4.2.3 Analysis of the measurement system(MSA).4.2.4 Rounding rules.4.2.5 Conversion of measurements.4.2.6 Inspection points.4.2.7 Inspection error.

4.2.8 Traceability of the product.4.2.9 Certificates of conformity (COC) andanalysis (COA).

4.3 Inspection processes and techniques4.3.1 Non-destructive testing techniques(NDT).4.3.2 Destructive testing techniques.4.3.3 Other testing techniques.

4.4 Sampling4.4.1 Sampling characteristics.4.4.2 Types of sampling.4.4.3 Selection of batch samples.

4.5 Nonconforming material4.5.1 Identification and segregation.4.5.2 Material review process.

5. Module 5: Quality audits5.1 Terminology and types of audits

5.1.1 Definition of basic types ofaudits

5.2 Audit components5.2.1 Elements of the audit process.

5.3 Audit techniques and tools5.3.1 Definition of the different audit tools.

5.4 Communication tools audits5.4.1 Identification and use of proper techniques.

6. Module 6: Corrective and preventive actions6.1 Corrective action

6.1.1 Identification of the elements of thecorrective action process.

6.2 Preventive action6.2.1 Identification of the elements of thepreventive action proce


99

ObjectiveDetermine the root cause of a defect or problem. Examine any problem and ask the question: "Why?"

Designed forPeople who are looking for an interesting management and analysis tool applicable to any area of their organization.


1. 6W (Definition of problems).2. Technique of the 5’S why?.3. Definition of symptom.4. Definition of problem description

and examples.5. Definition of immediate corrective

action.6. Examples of the 5 why analysis7. Definition of permanent

corrective action.8. Definition of action plan.9. Practical cases.


100

ObjectiveVerify that all failure modes have appropriate controls (Prevention controls or Detection controls) and that they are working properly.

Designed forEngineers of Design, Quality, Manufacturing, Processes, Production, Customer Service and personnel interested in quality tools for the automotive industry.


1.- Course Introduction1.1.- Purpose1.2.-Scope1.3.- Responsibilities

2.- Benefit3.- AMEF

3.1.- Definitions3.2.- PFMEA Qualifications (Manual AIAG)

4.- AMEF Review Process4.1.- Preparation of the Review4.2.- Criteria for review4.3.-Update of the AME

5.- Risk Reduction Process5.1.- Proactive Reduction Process5.2.- Reverse Review Process for PFMEA5.3.- Reactive process of reduction of RPN

6.- Requirements6.1.- Follow-up Matrix

7.- Workshop


101

ObjectiveDevelop and implement Statistical Control Letters that serve to quickly detect the presence of "spatial or assignable causes" to undertake corrective actions that avoid the manufacture of defective products.

Designed forQuality Engineers, Manufacturing, Processes, Production, Customer Service and personnel interested in the implementation of Statistical Control Letters in the productive areas to monitor the variation in the process.

Duration24 hours.

Module 1: History of quality1.1 The History of Quality.1.2 Japanese quality.1.3 The Total quality.1.4 Continuous Quality Improvement.1.5 Normalization.Module 2: Interpretation of Process Sheets and use of the Control Plan2.1 Process Sheets2.2 Control Plan.Module 3: Continuous Improvement and SPC (I)3.1 Prevention vs. Detection.3.2 The Variation.3.3 Data by variables and Data by Attributes.3.4 Common Causes and Special Causes.3.5 Process Control Systems.3.6 Measurement System.Module 4: Continuous Improvement and SPC (II)4.1 Control Graphics.4.2 Control Charts by Variables.4.3 Control Charts by Attributes.4.4 Filling Control Graphics.4.5 Interpretation of Control Graphics.4.6 Taking of actions.4.7 Recalculation of Control limits.4.8 Calculation of Process Capacity


102

ObjectiveThe objective of this course is for the participant to know the ISO 17025 standard in the administrative and technical aspects to implement the organization's system.

Duration8 Hours (Distributed in theoretical and practical hours)

1. Fundamental concepts.2. Implementation of the Calibration

System and the Quality System.3. Identification of the source of

variation.4. Method Calibration and Validation

Methods5. Teams6. Traceability7. Handling equipment8. Uncertainty9. Calibration Report


103

ObjectiveKnow the principles and foundations of a Food Safety system.

Designed forInstructors and members of the safety team.

Duration24 hours

1. Introduction to Food Safety and Food Protection.

2. Legal requirements.3. Client requirements and second

parts.4. Corporate and Organizational

Requirements.5. Prerequisites Program.6. Basic Concepts of Sanitary

Engineering.7. BPM's.8. Risk Analysis and HACCP control

critical points.9. Prerequisites Program.10. Critical Control Points.11. Areas of Susceptibility.12. Quality monitoring scheme.13. Product release system.14. ISO22000 standard.15. PPRO's and its Difference from

the PCC's.16. FSSC2200.17. Management and management

commitments.18. Documentation.19. Crisis management and

Traceability


104

ObjectiveEngineering Areas, in maintenance, or technical areas.

Designed forEngineering areas, in maintenance, or technical areas. Leaders, managers, supervisors and heads of area, in charge of quality or production of service or manufacturing companies and personnel in preparation for this level.

Duration20 hours.

1. Measurement Systems1.1 The measurement1.2 Units of measure1.3 Direct and indirect measurements1.4 Errors in measurements1.4.1 Instrumental errors1.4.2 Human errors1.4.3 Environmental errors2. Vernier calipers2.1 Parts of a Vernier caliper2.2 Analog, cover and digital Vernier2.3 Care with the use of calibrators2.4 Measurements with analogous Vernier, of

cover and digital3. Micrometers3.1 Parts and care with micrometers3.2 Measurements with external micrometers3.3 Measurements with micrometers of

interiors4. Centesimal comparator clock4.1 Parts and care of the centesimal clock4.2 Measurements with the dial indicator

centesimal5. Calibration of measuring equipment5.1 Measurement patterns5.2 Set of pattern blocks5.3 Calibration procedure6. Introduction to the interpretation of geometrical planes and tolerances


105

ObjectiveTo provide a highly professional 4-step methodology proposed by TWI to ensure that the participant designs and conducts training ensuring that workers learn how to do a job SAFE, CORRECTLY and CONSCIOUSLY. In addition, the participant is given the guidelines to implement TWI in their organization as a standardization tool and as a system capable of maintaining itself over time.

Designed for"TWI - Job Instruction" or "TWI Work

Instruction" is a program for all those people in

an organization that at some point should train

another employee (production supervisors,

trainers, Team Leaders, Best In Class Operators,

Engineers, managers, coordinators, etc.). The

program is focused on teaching how to prepare

and deliver training successfully and following

a standard based on the world-renowned TWI

methodology.

Duration10 Hours.

1. Participation guide2. Overall objective3. What is TWI - (Training Within Industry)?4. Brief history of the TWI and its worldwide

success5. Needs of a good Supervisor.6. Understanding the Operation (Important

Steps and Key Points).7. Operation Breakdown Sheets TWI (Job

Breakdown Sheet).8. How to prepare for Instruction?9. TWI Training Plan Matrix10. TWI Standardized Worksheets11. Barriers to effective training12. How to implement TWI Systemically in an

Organization?


106

ObjectiveThat the participant knows the International Material Data System, a joint development of Audi, BMW, Daimler, HP, Ford, Opel, Porsche, VW and Volvo. There have been discussions with more manufacturers regarding their participation in IMDS. At IMDS, all materials used for automobile manufacturing are collected, preserved, analyzed and archived. Using the IMDS, car manufacturers and their suppliers can meet their obligations, following national and international standards, laws and regulations.

Designed forPlant personnel related to the use of the portal for information management.

Requirements for the participant:• Laptop per participant with Wi-Fi connection (Those who own the system).• Personal access account to IMDS (Those who own the system).

Duration16 hours.

1. Overview of the IMDS System New Version 112. Version 11 updates3. Nomenclature and Definitions:

• Definition of symbols• Rules and guides• Homogeneous materials• Focus on supply chain

4. Accessing the operating system: Management of IMDS's

• Copy to new MDS• New version• Send / Propose / Publish Internally / To post• Accept / Reject an MDS• Input tray / output tray• Status review• MDS correction• Request for an MDS• MDS report

5. Laws and regulations GADSL / REACH / Minerals in conflict6. Requirements for the feeding of data in the system.7. Prohibited substances8. The most common failures in integration9. Organizational Environment Management (Provider-Organization-Client)10. Management options:

• Create users• Personal adjustments• Statistics• Notifications by email• Change of password


107

Objectives• Present the concepts and language of the standard

of Y14.5. • Understand each of the symbols in standard Y14.5.• Give the participants a fundamental understanding

of the Datum Reference Frames.• Understand the definition and effects of material

condition modifiers.

Designed forEngineers and technical personnel who carry out the dimensional analysis of the product.

BenefitsYour drawings have GD & T. If you have been trying to work with GD & T, and you need the confidence to be able to specify or have problems interpreting the specifications, this course is for you. Using GD & T incorrectly can be worse than not using it at all. This program is a complete introduction to the ASME Y14.5 standard. In this program we focus on the "what, when, why and how" of GD & T. The main goal is to bring all participants to a basic and operational level of understanding. This course is a complete introduction for a basic level at a moderate level but not yet an expert level. Full GD & T training is required more than a few days.

Duration24 Hours (Exercises).

The program starts with a bit of the history of GD & T, then the cost of designing and manufacturing a piece is seen. The "old" methods of sizing and tolerances to the method of the standard Y14.5 are compared. In this analysis, the advantages of GD & T as a design tool, a manufacturing resource and a tool to facilitate communications are demonstrated.Several practical exercises are incorporated to improve learning and increase self-confidence. The material that is covered is (at a minimum):

1. Introduction1.1 Objectives, review of the "old"

system compared to GD & T.2. General rules of sizing and drawing by the standard.3. Tolerance Zones

3.1 Definition, concepts and comparisonto current systems.

4. Symbology of GD & T and definitions of controls.

4.1 A particular emphasis on tolerancesof position.

5. "Extra" tolerance5.1 Definition and how to take

advantage of it.6. Datum Reference Framework

6.1 Definition and construction andproper selection.


109

ObjectiveThe objective of this training program is to help you become an authorized operator in the handling of cranes.

Designed forCrane operators, supervisors, security managers and people interested in the subject.

Duration16 hours.

1. Introduction.2. Applicable definitions.3. Importance of the safe operation of industrial cranes.4. Basic security:

to. Causality of accidents.b. Stability triangle.c. Gravity center.d. Load center.and. Visibility.

5. Security guards and devices.6. Cables, chains, slings, hooks.

to. Inspection.b. Pre-operativec. Operatived. Check list.and. Practical exercise.

7. Safe operation techniques of industrial cranes:

to. Changes in driving and direction.b. Operation signsc. Manipulation of loads, weight form,dimensions.d. Load in general.and. Load lifting, lowering and tilting.F. Load procedure to take and deposit a

load.


110

ObjectiveProvide the knowledge and skills necessary for safe forklift operation under compliance with legal, corporate and customer guidelines.Generate an ethical and professional attitude in each of the operators of mobile equipment so that it is reflected in its operation, protecting the integrity itself, as well as that of the pedestrian, but also taking care of and maintaining in good condition its equipment and facilities where develop your work

Designed forForklift operators, supervisors, security managers and people interested in the subject.

Duration8 hours.

1. objective2. Legal Basics3. Background of the Forklift4. Forklift Engineering5. Role of the Operator6. Operation Load / Unload7. Receipt Areas8. Critical Areas9. Security rules


111

ObjectiveAt the end of the course, participants will understand the hazards to which they are exposed, identify the importance of a hazard communication program, identify and understand the labels and pictograms used on hazardous materials, and know how to interpret a safety data sheet.Achieving with this take measures to protect themselves and protect their co-workers from an incident with hazardous materials.

Designed forPeople in the area of occupational, industrial and mining safety, with concern for the environment.

Duration8 Hours.

1. Introduction1.1 Rules and regulations.2. Communication of the dangers.2.1 The GHS and its benefits.3. Who does the standard cover?4. Classification of hazardous materials.5. Responsibilities.6. The written program.7 GHS labels and pictograms.8 Safety data sheets (SDS)9 Information and training.10. Working with hazardous materials


112

ObjectiveAt the end of the course the participant will be able to identify and describe a confined space and one that requires permission.• Identify specific hazards associated with work in confined spaces that require permission. • Know the general tasks and responsibilities of an incoming, an assistant and an entry supervisor, authorized. • Identify the tasks and responsibilities of the emergency rescue team.

Designed forPeople in charge of safety and hygiene, operators, technicians, maintenance managers and safety commissions.

Duration8 Hours.

1. Introduction.2. Definition of confined spaces.3. Examples of confined spaces.4. Works in confined spaces.Hazards in confined spaces.5.1 Atmospheric.5.2 PhysicistsDecrease of risks in confined spaces.6.1 Engineering Controls6.2 Administrative Controls.6.3 Personal Protection Equipment Controls.

7. Work team required in confined spaces.7.1 Incoming.7.2 Assistant.7.3 Supervisor.8. Rescue operations.


ObjectiveAt the end of the course the participant will be able to identify the dangers related to work at heights, know the safe procedures of work at heights, recognize the personal protective equipment and the collective team to work at heights, prevent incidents related to work at heights and perform safe techniques to work at heights.

Designed forPeople in charge of safety and hygiene, operators, technicians, maintenance managers and safety and hygiene commissions.

Duration8 Hours

1. Definition work at height.2. Mexican regulations.3. Types of work in heights.4. Classification falls.5. Portable stairs6. Scaffolding7. Systems vs. Falls8. Arnes9. EPP vs. Falls10. Anchors.11. Connection to the anchor point.12. Deceleration.


Objective

Apply concepts, ergonomic

standards and ergonomic risk

assessment methodologies to

design or redesign comfortable, safe

and efficient man-machine systems.

Designed for

People wishing to specialize in the

area of quality, environment and its

content is eminently practical.

Duration

30 Hours (Distributed in theoretical

and practical hours).

MODULE 11.- INTRODUCTION TO ERGONOMICS1.1. General Definitions1.2. Historical Background of Ergonomics1.3. Improvements in Safety Habits1.4. Reaction to changeMODULE 22.- ERGONOMIC RISK ANALYSIS2.1. Machine Man Ergonomic Analysis2.2. Consequences of Poor Ergonomics2.3. Consequences of Good Ergonomics2.4. Principles of ErgonomicsMODULE 33. HANDLING SAFE LOADS3.1. Study of the operation3.2. Weights and Safe Positions3.3. Laws of Ergonomics3.4. Times and Transfers of Safe LoadsMODULE 44.- TYPES OF INJURIES AND CONSEQUENCES4.1. Skeletal Muscle Anatomy4.2. Injuries to the neck and joints4.3. Back and leg injuries4.4. Injuries in the armsMODULE 54.- PRACTICAL WORKSHOP OF ERGONOMICS4.1. Exercise routine according to work activity4.2. Frequencies and times4.3. Hydration4.4. Control of Environmental Factors


115

ObjectiveAt the end of the training, the participant will be able to:• Operate the equipment with responsibility• Know the correct selection, operation and inspection of cranes in the process of lifting loads• Select, use and maintain correctly the appropriate rigs for each type of load to be lifted• Know alternatives to perform safely the different lifting maneuvers

Methodology It will be an exposition of theoretical-practical recommendations and a test of handling in the field is carried out under safe conditions and raised by the instructor.Directed to technical personnel, operative, supervisors, industrial security and engineering.

Duration16 hours.

Specific conditionsLicenses must have the worker photographs, be laminated and have a badge holder. The release of the license must be rated higher than 80% and based on the practical skills recognized in the field evaluation. There are 10 observable behaviors in the handling of the crane that consider the skills required for safety.

1. Why do accidents happen2. Analysis of accidents with mobile cranes3. Generalities of the lifting of loads4. Standards and standards5. Elements that intervene in the lifting of

loads6. Different technologies and equipment

for lifting loads7. Mobile cranes8. Types9. Components10. Conditions that reduce the load

capacity11. Pre-operational inspection12. Configuration and load capacities13. Cargo handling14. Safe practices and operating procedures15. Tackle and accessories (chains, cables,

slings, strobes, etc.)16. Involucration of signallers and people in

the maneuvers17. Security analysis in maneuvers18. Practical exercise of movement and

lifting of loads19. Output evaluation


116

Objectivea) That the participants acquire the competence: the knowledge, skills and attitudes necessary for the development of a program of quality audits.b) That they have the capacity to evaluate the requirements of the ISO 14001: 2015 standard and to know the typical evidence that can be found in a management system.

Competences that are acquired:• Environmental management systems• Management Systems Audit• Leadership of Audit Teams Management Systems.

Designed forPerson and / or companies that are participating or will participate in the implementation of some type of project or practice associated with quality management.


1. Understand the definitions, concepts and guidelines of environmental management.

2. Understand the purpose of ISO 14000.3. Understand the requirements of ISO

14001: 2015.4. Identify the aspects and impacts.5. Start the audit and conduct of opening

sessions.6. Carry out activities on site.7. Know the environmental legislation.8. Prepare conclusions.9. Hold closing meetings.


117

Objectivea) That the participants acquire the competence: the knowledge, skills and attitudes necessary for the development of an audit program, according to the terms, guidelines and requirements of the new ISO 19011: 2018 standard.b) That they have the capacity to evaluate the requirements of the ISO 14001: 2015 standard and to know the typical evidence that can be found in ISO 14001: 2015.

Competences that are acquired• Environmental management systems• Management Systems Audit• Leadership of Audit Teams Management Systems based on ISO 19011: 2018

Designed forPerson and / or companies that are participating or will participate in the implementation of some type of project or practice associated with ISO 14001: 2015.


Module 1- Objectives of the course and structure.- Environmental management.- Fund for ISO 14001 (Study of the standard).- Clause 4 life cycle.- Clause 5 leadership.- Clause 6 Planning.- Clause 7 support.- Clause 8 operation.- Clause 9 evaluation.- Clause 10 Improvement.

Module 2- Definitions ISO 19011: 2018.- Definitions and new concepts- Functions and responsibilities of the team leader.- Team selection.- Planning of the audit.- Audit principles and roles of the auditor, includes the risk-based approach- Objectives, scope and audit criteria.- Initial contact.- Realization of audit activities.- Planning the audit with a risk-based approach- Opening meeting.- Team communication.- Audit report.- Conclusions of the audit with a risk-based approach.- Closing meeting.- Audit report.- Audit follow-up.- Competencies and evaluation of SGC auditors.


118

ObjectiveExecutive explanation of ISO-14001: 2015 to senior management; as well as conducting a management review.Define improvement strategies that positively impact the organization.

Designed forSenior management of service or manufacturing organizations.

Duration4 hours.

I. PROCESS APPROACHA. Risk management.II. INTERACTION OF ISO-14001: 2015 WITH INTERNAL PROCESSESIII. STRATEGIES TO ESTABLISH AND / OR REVIEW:A. Responsibility and functional authorityB. The environmental policy and objectivesC. Align processes to business objectivesD. Evaluate the performance of processes and productsE. Evaluate the performance of suppliersF. Review the Environmental system and performance indicatorsIV. QUALITY COSTS AND INVESTMENT RETURN OF THE QUALITY SYSTEMV. SESSION OF QUESTIONS AND ANSWERS


119

ObjectiveKnow the structure and requirements of the new ISO 45001: 2018.Understand and know how to implement the different requirements.Be prepared to prepare the transition from OHSAS 18001 to ISO 45001: 2018.

Designed fot• Personnel responsible for the occupational health and safety area of the organizations• Members of the OHSAS team of the company, security personnel, brigades and in general anyone who is related to the system and the organizational health and safety of the companies.


1. Background and introduction to the standard2. Normative references3. Terms and definitions4. Context of the organization

4.1 Understanding the organization and its context4.2 Understanding of needs and expectationsof workers and interested parties4.3 Determination of the scope of the SGSST4.4 Security Management System andHealth at Work.

5. Leadership6. Planning7. Support8. Operation9. Performance evaluation10. Improvement


120

Objective• Understand the requirements and know the typical evidence that can be found in a health and safety management system based on ISO 45001: 2018.• Publicize the techniques for auditing a health and safety management system effectively, based on the recommendations of ISO 19011: 2018.

Designed for• Health and safety supervisors, managers and managers• Person in charge of the implementation of the health and safety management system.• Members of the internal audit team

Duration24 hours

1. Introduction to ISO 45001: 2018- ISO 45001: 2018 standard- Approach of the ISO 45001: 2018 standard- Similarities between ISO 45001: 2018 and other management systems- Keywords for the correct interpretation2. Normative references3. Terms and definitions in ISO 45001: 20184. Context of the organization in ISO 45001: 2018- Understanding of the organization and its context- Understanding the needs and expectations of workers and other interested parties- Determination of the scope of the management system- Management system5. Leadership and participation of workers in ISO 45001: 2018- Leadership and commitment- Health and safety policy- Roles, responsibilities and authority in the organization6. Planning in ISO 45001: 2018- Actions to address risks and opportunities- Identification of hazards and evaluation of risks and opportunities- Determination of legal requirements and other requirements- Action planning- Health and safety objectives- Planning to achieve the objectives7. Support in ISO 45001: 2018- Resources- Competition- Awareness- Communication- Documented information- Control of documented information


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8. Operation in ISO 45001: 2018- Planning and operational control- Elimination of hazards and risk reduction- Change management- Purchases- Preparation and answer to the emergencies9. Performance evaluation in ISO 45001: 2018.- Monitoring, measurement, analysis and evaluation of performance- Compliance evaluation- Internal audit- The internal audit program- Review by management10. Improvement in ISO 45001: 2018.- Incidents, non-conformities and corrective actions- Continuous improvement11. Planning of audits based on ISO 19011: 2018- Selection of the audit criterion- Objectives of the audit- Types of auditors- Selection of the audit team- Use of technical experts- First, second and third part audits- Principles of the audit- The stages of the audit- Tasks of the lead auditor- Content of an audit plan12. Opening meetings- Objective of the opening meeting- Positive approach at the opening meeting- Safety procedures13. Audit development- Determination of feasibility- Good practices in identifying non-conformities- Facilities review- Techniques to obtain information- The independence of the auditors


122

ObjectiveThat the participant knows the risks represented by the handling of hazardous materials, thus preventing possible incidents and accidents, protecting the physical integrity of workers, communities, facilities and the environment.

Designed forPeople from the area of occupational, industrial and mining safety, with concern for the environment.


introductionII. Importance of the Internal Security RegulationIII. General concepts about hazardous materials.1. Materials and hazardous waste2. Definitions

IV. Identification of the risks of hazardous materials.1. Identification of risks.2. Risk identification systems of the NFPA-704 standard.3. Risk identification systems LGEEPA law.4. Plates of the United States Department of Transportation.5. Labels of packages and containers.6. Boarding documents.

V. Explosives.1. Nature of explosive materials.2. Types of explosive materials.3. Types of commercial explosives.4. Classes of explosives.5. Transport of explosive materials.6. Storage of explosive materials.7. Protection of explosive materials against fire.8. Fight against the fire of explosives and agents for blasting.


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VI. Gases1. Classification of gases.2. Main risks of gases.3. Gas control in cases of emergency.4. Gas storage.5. Containers for gases.6. Security aspects.7. Operation of gas monitoring equipment (LEL, CO, H2S, O2).

VII. Flammable and combustible liquids.1. Risks of flammable and combustible liquids.2. Classification of flammable and combustible liquids.3. Physical properties of liquids.4. Physical properties of flammable and combustible liquids.5. Flammability characteristics of liquids.6. Characteristics of the combustion of liquids.7. Fire prevention method.8. Storage of flammable and combustible liquids.9. Handling of flammable and combustible liquids.

VIII. Solids1. Flammable solids.2. Metals

IX. Chemical products.1. Chemical products.2. Storage of chemical products.3. Handling of chemical products.4. Transportation of chemical products.5. Toxic chemicals.6. Oxidizing chemical products.7. Unstable chemicals.8. Organic peroxides.9. Chemical products that react with air and water.

10. Corrosive chemical products.11. Radioactive materials.12. Materials susceptible to self-heating.13. Combustible chemical products.

X. Infectious substances.1. Anthrax.2. Botulism.XI. Dangerous residues.1. Sources of waste.2. Characteristics of the waste.3. Risk prevention and control.4. Specific waste.

XII. Planning and response to incidents with hazardous materials.1. Definitions2. Analysis of the problems caused by hazardous materials.3. Planning the response.4. Evaluation of results and possible adjustments.

XIII. Exercises.


124

Objective

The participant will develop knowledge and

skills for the prevention of incidents and

accidents in activities that require work at

heights using articulated self-elevating

platforms.

Methodology

Theoretical-practical knowledge is taught

and an evaluation of field maneuvers is

applied.

Designed for

Technical personnel, operative, supervisors,

industrial security and engineering.

Duration

8 hours.

1. Review for security of jack-up platforms (check-list). Different technologies in the design of these equipment.

2. Security Analysis in the tasks.3. Special Protection Equipment for work at

heights (harness, impact absorber, anchor point, etc.)

4. Safety rules for lifting platforms with articulated arm.

5. Analysis of accidents occurred in the operation of jack-up platforms.

6. Preventive observation at work for works with articulated platforms. Practical exercise

7. Knowledge test


125

ObjectiveThe participant will develop knowledge and skills for the prevention of failures, incidents and accidents in own activities of planned restoration of facilities, equipment and machinery of industrial processes.

MethodologyIt will be 40% practical and 60% theoretical-practical. Some exercises will be in the field and others in the classroom.

Designed forTechnical personnel, operative, supervisors, industrial security and engineering.

Duration16 hours.

1. The Maintenance Function. Maintenance for process safety and Security for maintenance tasks. Integrative practices of security systems and maintenance systems.Multidisciplinary Teams of Work and Continuous Improvement (sense of belonging, collaboration, leadership and initiative, problem solving, self-motivation, best practices and lessons from a LUP's point, conflict resolution).Sense of urgency, ethics, promptness and effectiveness.Non-compliance and harmful effects for the organization2. Procedures that save lives. Regulatory compliance (NOM's STPS)System of work permits with risk.Security analysis of the tasks.Blocking equipment (Card-Padlock-Clearance and Test or LOTUS)Electrical safety and Electric power (High voltage).

- Opening of process lines- Work in confined spaces- Work at heights- Safety in cutting and welding (Fire Permit)- Use of heavy equipment (cranes and other lifting mechanisms) and lifting)

- Environmental compliance.3. Shared tasks in maintenance and safety at plant shutdown.4. Effective execution. Preparation of plans, programs, objectives, goals and indicators.Operational discipline in the registration and execution of work orders.Quality assurance of materials and spare parts.Good procurement practices, storage and delivery-reception processes of equipment and machinery.5. Control of contractors.6. Final exercise in the field.7. Knowledge test.


126

ObjectiveAcquire knowledge, technical capacity and adequate training in aspects of first aid, combat and control of fires, evacuation of facilities, rescue and rescue. Act permanently in function of the elimination or control of the risk factors existing in the company and that may generate work accidents or occupational diseases.

Methodology The emergency brigade must be trained according to the type of threats they face, their training must be permanent with continuous practices to strengthen the techniques seen in the training based on 4 main blocks:• First aid • Organization and evacuation of facilities • Search and rescue • Prevention and control of fires.

Duration32 hours (Distributed in 4 continuous sessions of 8 hours each).

Day one - First aid1. Combined efforts (30 minutes).2. Emergency Response Plan / Emergency

Definition (30 minutes).2.1 Rescuers Protocols / Risk Assessment (1 hour).2.2 Primary Evaluation / Kinematics of trauma (30 minutes).2.3 Review, Call and Attend (30 minutes).2.4 Pulmonary / Theoretical Cardiac Resuscitation (30 minutes).2.5 First Aid Video (30 minutes).

3. Fainting, convulsions, Heimlich maneuver (choking) (1 hour).

3.1 Types of Wounds, Bleeding, Hemorrhage Containment (1 hour) 3.2 Fractures (1 hour).3.3 Splints, Immobilization (30 minutes).3.4 Burns, control response (1 hour).

Day two - Organization and evacuation of facilities1. Emergency Evacuation Response Plan (30 minutes)2. Rescuers Protocols (30 minutes)

2.1 Evacuation routes and exits of emergency(30 minutes).2.2 Exiting in complete darkness (1 hour).2.3 Help Evacuate staff with different abilities (1 hour).2.4 The internal, alternate and external meeting points (30 minutes).


127

3. Drag techniques (1 hour).3.1 Evacuation Procedure (1 hour).3.2 Layouts, visual aids, distances, signs, lights, etc. (30 minutes).3.3 Speakers, alarms, alerts the personnelcount in evacuation (30 minutes).3.4 Evacuation Drills (1 hour).

Day three - Search and rescueConcepts and Background (30 minutes).Rescuers Protocols / Risk Assessment (30 minutes).Search techniques (1.5 hours).Drag Techniques (1.5 hours).Wound Mobilization Techniques (1.5 hours).Video (30 minutes).Personal Protection Equipment (1 hour).Practical Drill (30 minutes).

Day four - Fire prevention and controlIncidents / Emergency Definition (30 minutes)The Fire Triangle (30 minutes)2.1 Forms of propagation and extinction of fire (1 hour).2.2 Classes of fire extinguishers (30 minutes).2.3 Handling theoretical extinguishers (30 minutes).2.4 The Christmas tree, Videos (30 minutes).Personal Protection Equipment (1 hour).3.1 Use of hoses, combat techniques (1 hour).3.2 Types of jets, advances, use of equipment (30 minutes).3.3 Handling extinguishers (Practices) (1 hour).3.4 Fire Fighting (Internship) (1 hour).


128

Objective The participant will obtain the skills to manage the risks derived from the performance of two specific hazardous jobs: Work at heights and work in confined spaces. Achieving thus avoid the occurrence of injuries and fatalities.

Designed forPeople in charge of safety and hygiene, operators, technicians, maintenance managers and safety and hygiene commissions.


1. Classification of hazardous or high-risk work.2. System of permits for work with risk.3. Analysis of safety at work.4. Checklists.5. Lock certificates.6. Delivery and reception of works.7. Works at heights.8. Use of ladders, scaffolding and jack-up equipment.9. Special protection equipment (harness, life cable, impact absorber).10. Rescue procedures at heights.11. Case study work at heights.

I work in confined spaces.13. Use of special protection equipment (autonomous air, SCUBA, etc.).14. Step-by-step procedure of activities in confined spaces. 15. Technological aids.16. Rescue procedures in confined areas. 17. Case studies. 18. Final evaluation and final exercise.


129

Objective The participant will develop knowledge and skills for the prevention of incidents and accidents in activities that require cutting and welding activities, in addition to implementing the documentary system required by Mexican regulations.

Designed forPeople in charge of safety and hygiene, welders, tuberos, payleros, maintenance managers and safety and hygiene commissions.


1. Obligations of the employer and Obligations of the workers.2. Analysis of potential risks.3. Safety and hygiene conditions during welding and cutting activities.4. Program requirements for welding and cutting activities.5. Requirements for security procedures.6. Requirements for the rescue procedure of an injured worker during welding and cutting activities in: heights, basements, underground, confined spaces or in containers where there are flammable or explosive dusts, gases or vapors.7. Procedure for conformity assessment.8. International standards and good practices.


130

ObjectiveThe participant will know the main laws, rules and regulations on occupational health and safety that must be met in their workplace according to the provisions of the Ministry of Labor and Social Security STPS, emphasizing the new changes made to said legislation and regulations. ; In the same way, the participant will know the corresponding sanctions for non-compliance and the tools available to said unit to promote compliance.

Designed forPersonnel in charge of health and safety management, Representatives of the management,Members of the safety and hygiene committee, internal auditors.

Duration16 Hours.

1. Statistics of accidents in Mexico 2010-20141.1 What are we doing about it?

2. Legal framework - work risk background2.1 Introduction. History of the Legal Framework in the

world2.2 Introduction. History in Mexico

3. Regulatory framework on occupational safety and health.

3.1 Political Constitution of the United Mexican States3.2 Federal Labor Law3.3 New Federal Regulations on Safety and Healthat Work (RFSST)3.4 New Regulations for Inspection and Application ofSanctions

• NOM-001-STPS-2008 Buildings, Premises andInstallations

• NOM-002-STPS-2010 Prevention and Protection againstfires

• NOM-004-STPS-1999 Systems and Devices Machinery Safety

• NOM-006-STPS-2014 Management and Storage ofmaterials

• NOM-009-STPS-2011 Work in Heights• NOM-010-STPS-2014 Chemical contaminants in the

work environment• NOM-011-STPS-2001 Noise• NOM-015-STPS-2001 High thermal conditions or

downcast• NOM-018-STPS-2015 Harmonized System for

Identification of Hazards and Risks for SubstancesDangerous Chemicals

• Relationship of the NOM-018-STPS-2015 and the System Globally Harmonized.


131

4. Regulatory framework on safety and health at work.• NOM-019-STPS-2011 Health and Safety

Commissions• Modifications to NOM-020-STPS-2011

Containers subject to pressure and boilers• NOM-026-STPS-2008 Colors and Signs of

Safety and Hygiene• NOM-022-STPS-2015 Static Electricity in

Work Centers - Safety Conditions• NOM-027-STPS-2008 Welding and Cutting• Modifications to NOM-025- STPS-2008,

Lighting conditions in work centers• NOM-030-STPS-2009 Preventive health and

safety services• NOM-033-STPS-2015 Security Conditions to

Perform Confined Work• Draft Official Mexican Standard PROY-NOM-

034-STPS-2015, Safety conditions for access and development of activities of workers with disabilities in the workplace.

5. Occupational health administration• Health Standards related to Occupational

management• Introduction to the draft regulation on

Psychosocial Risks and Ergonomics6. Regulatory federal framework related• Laws of Civil Protection and regulations of

the Ministry of the Interior7. Conclusions

132

Objective The objective of this training program is to help you become an authorized operator in the handling of cranes.

Directed toCrane operators, supervisors, security managers and people interested in the subject.

Duration24 Hours

1.- Basics of security2.- Acts and unsafe conditions when operating a bridge crane3.- Accidents and their working causes4.- Course goal of bridge crane5.- Definition of crane6.- Components of a crane (description)7.- Manipulation of loads8.- Components of hoists9.- Loading equipment10.- Constitution of cables, hooks and slings and their care11.- Auxiliary loading elements (shackles, strobes, etc.)12.- Buttons and their use13.- Safe crane operation14.- Security and maintenance


133

ObjectiveTo know the fundamental elements of a boiler, as well as the thermodynamic principles so that, together with your own experiences, the equipment operates properly.

Designed forCauldron operators, Supervisors, Area Managers, Maintenance Managers.

Duration 12 Hours (Distributed in theoretical and practical hours).

The teaching is focused on the active participation of the participants in order that they can make appropriate decisions during the operation of the team.

1.- Thermodynamic principles used in steam generation, basic concepts• Pressure, temperature, heat, steam, among others.

2.- Components and elements of a cauldron• Different models of CB cauldrons.• Fundamental parts of a cauldron.• Process of construction of a cauldron.

3.- Efficiency• Parameters that affect the efficiency of a cauldron.• Calculation of the efficiency of a CB cauldron.• Calculation for the proper selection of a cauldron.

4.- Accessories• Types of accessories.• Function, failures and care of some accessories:- Safety valves, pressure controls, water column, level

controls, water pump, steam traps, among others.5.- Water treatment• General water theory• Water treatment methods• Purges, recommendations for its correct execution.

6.- Combustion and burners• Basic concepts.• Parameters to be considered in combustion• Burners.

7.- General preventive maintenance of a cauldron• Daily, weekly, monthly, semi-annual and annual

maintenance • General recommendations on startup and operation.• Safety measures in the operation of a cauldron.

8.- Start-up of a cauldron• Recommendations for turning a cauldron on and off.• Analysis of some common faults.


134

ObjectiveThe participant will develop knowledge and skills to isolate themselves from dangerous energies such as electricity, pneumatics, hydraulics, chemistry, mechanics, by gravity and thus protecting the integrity of their own and their coworkers.

Designed for People in the area of occupational, industrial and mining safety, operations and maintenance headquarters, operations and maintenance personnel.


1. Concepts and definitions (NOM-004-STPS-1999).

2. Types of energies in the work of industry.3. When it is necessary to apply the

blocking of energies.4. Different types of accessories to block

energy.5. Card-Padlock-Clearance and Test

Procedure6. Energy blockage in maintenance,

installation, construction and operation7. Preparation, isolation equipment,

application of blocking devices, control of stored energy, verification.

8. Control of energy in special situations.9. Audits and verification mechanisms for

compliance with the procedure.


135

ObjectiveThe participant will develop knowledge and skills for the prevention of incidents and accidents in activities that require cutting and welding work.

Methodology Theoretical-practical knowledge is taught and an evaluation of field maneuvers is applied.

Designed forTechnical personnel, operative, supervisors, industrial security and engineering.

Duration8 Hours.

1. Introduction to the development of this process according to international regulations.2. Basic concepts associated with oxyfuel.3. Advantages and disadvantages of cutting oxigas.4. Security and personal protective equipment4.1. Risk analysis4.2. Types of masks4.3. Conditions of the work area4.4. Personal clothing4.5. Signage and safety equipment for the area.4.6. Special security considerations.5. Identify oxyfuel equipment.6. Types and characteristics of the metals that it is recommended to cut with this process.Cutting torches and types of cutting torches.8. Procedure to cut with the oxyfuel process.9. Identification, classification and selection of cutting material.Operating procedures11. Development of oxyfuel (practical exercises).12. Apply safety standards to the oxyfuelprocess.13. Defects when cutting14. Problems that may arise and how to solve them.


136

ObjectiveAt the end of the course, the participant will know the requirements of the harmonized system of identification and communication of dangers and risks by dangerous chemical substances, in order to prevent damages to the workers and the personnel who act in case of emergency.

Designed for• Operational staff • Coordinators and heads of the ISO 45001: 2018 and ISO 14001: 2015 systems • Personnel in charge of health and safety management • Members of the safety and hygiene committee • Internal auditors.

Duration8 hours

1.- Background of Security in Mexico.2.- STPS, Civil Protection, SEMARNAT Compliance Standards3.- The Origin of Mexican NOMs.4.- Compliance with Mexican Safety and Hygiene Regulations.5.- The NFPA Diamond (Fire Diamond) of risk identification.6.- How the SGA (Globally Harmonized System) is born.7.- Compliance with NOM-018-STPS-2015 (SGA).8.- The 9 Pictograms of the Globally Harmonized System.9.- Physical Hazards, Hazards to Health, Environmental Hazards.10.- The SDS (Safety Data Sheets) supplement the MSDS11.- The 16 new points of the Safety Data Sheets (SDS)12.- The use of the Orange Emergency Response Guide13.- Visit chemical store to apply the new knowledge.14- Spill control procedure.


137

ObjectiveEstablish the requirements for the constitution, integration, organization and operation of safety and hygiene committees in work centers.

Designed for• Coordinators and heads.• Person in charge of health and safety

management.• Heads and managers of production and

warehouses.• Representatives of the management.• Members of the safety and hygiene

committee and internal auditors.

Duration8 hours

1. Objective

2. Field of application

3. References

4. Definitions

5. Obligations of the employer

6. Obligations of workers

7. Constitution and integration of committees

8. Organization of committees

9. Functioning of the commissions

10. Training of commissions

11. Verification units

12. Procedure for conformity assessment

13. Surveillance

14. Bibliography

15. Consistency with international standards


138

Objective-Identify and provide safety conditions in order to avoid accidents to personnel responsible for carrying out maintenance activities in electrical installations.-Identify the basic requirements before an inspection of the STPS to the establishment.

Designed forTechnical personnel, headship and engineering responsible for planning and executing the maintenance of electrical installations.

Duration8 hours

1. Legal framework2. Obligations of the employer3. Analysis of potential risks for the maintenance of electrical installations4. Safety conditions in permanent or temporary electrical installations5. Safety conditions for the activities that develop in overhead and underground power lines6. Requirements for temporary grounding of substations, overhead and underground power lines7. Requirements for security procedures8. Requirements for rescue procedures for an injured worker (due to electric shock) with electrical energy9. Verification of the verification unit


139

ObjectiveAt the end of the course, the participant will know the requirements of the NOM-035-STPS-2017 identification and communication.

Designed forHuman Resources, Managers, Supervisors and all personnel interested in the subject.

Duration16 hours

1.- Antecedents of the Psychosocial Factors in the Labor and School scope.

2.- Psychosocial Factors :, Discrimination, Racism, Different Sexual Preferences, Different Capacities, Gender. Religion, Diversity, Physical Factors, and Cutural.

3.- Violence in the workplace, Work Environment.

4.- Verification and Scope of NOM-035-STPS-2017.-

5.- Obligations of the Patron (Nom-035).

6.- Obligations of Workers (Nom-035)

7.- Identification Analysis of the Psychosocial Risk Factors.

8.- Evaluation of the Organizational Environment.

9.- Measures, Prevention, Control Actions Psychosocial factors

10.- Psychosocial Risk Factors of Workplace Violence.

11.- Promotion of the Favorable Organizational Environment.

12.- Procedure for conformity assessment.• Matrix of Psychosocial Risks• Survey of Psychosocial Risks


141

We are specialized in support processes for the empowerment of key competences. Coaching It is the collaboration with the clients in a creative and stimulating process that serves as inspiration to maximize their personal and / or professional potential.

ObjectiveThe Coach in this type of service "One on One", will work individually with the candidate to achieve the goal that has been marked.

Application methodology: According to the participant's agenda, it can be face-to-face and / or virtual.Block 1. Introspection and depth.Block 2. Reconstruction.Block 3. EmpowermentBlock 4. Results

Duration12 Hours (Accompaniment 1 hour per week).

1. Client protectionThe Client welfare is the central focus of a coaching relationship and therefore forces the coach to maintain a high level of integrity and trust throughout the process. Therefore, the coaches will be respectful of the needs and requirements of the client, will provide constructive feedback; be alert to the limits of each party as well as confidential matters and conflicts of interest; as well as being open to deal with any matter that may arise.

The Coach, in no way, will take advantage of a client personally, socially, sexually, or financially.The Coach will publicize any personal benefit that the coach / client relationship has provided: useful knowledge, personal growth as well as the economic benefits derived from references or recommendations that could be produced for the client's growth and well-being and not for the client. self-interest of the coach.

2. ConfidentialityThe Coach will do everything possible to honor the client's trust. The coach will inform the client about the circumstances that could influence the objectivity or prosecution of the coach, as well as any decision, or aspects related to a decision that lead to reveal any confidential information of the client to a higher authority. Clients will be informed that this confidentiality is not legally collected and could be subpoenaed through the coach.


In the event that the coach finds it uncomfortable to maintain the client´sconfidentiality, the coach may consult a Coach mentor in a joint effort to determine how to properly handle the situation.

In extreme cases in which the information is of nature: "unworthy", "illegal" or "dangerous for the client or others" the coach is obliged to consult with a coach mentor and / or a lawyer, in order to determine if notify the competent authorities with or without the consent of the client.

The client is conveniently informed and the client agrees that any material contributed by the coach can not be sold, published or used outside the coaching relationship without the explicit consent of the coach.

3. References and TerminationWhen internal or external conditions show that a case is unacceptable through a coaching process, the Coach has an ethical commitment to reveal his opinion and observations to the client. The Coach will suggest a viable solution to the problem, making every effort to avoid altering the client's dignity. If the suggested solution includes a reference for another Coach, the coach is ethically obligated to give a list of three suitable coaches. If the solution suggested by the coach includes a termination without references, or postpone the coaching contract at a time considered most appropriate, the coach is ethically obliged to provide a clear explanation of the analysis underlying that recommendation.


143

ObjectiveAt the end of the course the participants will have a model of quality of working life that allows them to develop in optimal conditions, facilitating the harmonious fulfillment of their personal goals and of the organization, through the generation of a sustainable work environment .

Designed forAny person interested in improving their quality of life in the work environment, their interpersonal relationships and the work space.

BenefitsBecome aware of their own responsibility to have a good quality of life in their different areas. Ability to meet personal and work goals using tools properly. Define strategies to effectively improve their quality of work and personal life.

Duration8 hours.

1. Labor Welfare2. Spaces and resources3. Human relations4. Personal balance


144

Objective• Identify conflicts and potentially conflicting

situations.• Deepen and diversify the knowledge of the

fundamental techniques of conflict resolution

• Acquire knowledge, skills and abilities for the prevention, management and resolution of conflicts.

• Promote mediation as a means of resolving conflicts in the business world.

• Sensitize participants of the need to look for new ways to resolve conflicts.

Designed forTo all those people interested in a better management and resolution of conflicts in the company and in a personal way.

Duration8 hours.

1. What is the Conflict, when and why does it arise?2. Conditions that precede a conflict.3. Traits and personality characteristics that cause conflicts.4. Attitude, different ways of seeing and perceiving things, types of observer.5. Techniques to handle conflicts.• Avoid• Give• To struggle• Negotiate6. Negotiation, what it is and when and how it is achieved (strategies) and what are its advantages.7. Advantages and disadvantages of conflicts.What is your personality and how does it influence the conflicts you face or perhaps provoke?What is your personal style in the face of conflicts?What is assertiveness and its relation to the issue of conflict management.Emotional Intelligence What is it and what does it contribute to the issue of conflict management?


145

ObjectiveIn this workshop we will become more aware of the way we have to communicate with others, seeing what elements facilitate our communication and what elements make it difficult. We will explore other communication formulas that allow us to expand the possibilities of relating.

Designed forPeople interested in reviewing and improving the way they communicate. Professionals and students of health (psychology, social work, medicine, education ...).

Duration12 hours

1. Importance of communication2. Components of communication3. Verbal and non-verbal communication4. Elements that facilitate communication5. Elements that hinder communication6. Attitudes that block communication


146

ObjectiveDevelop attitudes and skills (labor competencies) of the participants for the integration of an effective work team, providing the knowledge and experiences to face the new challenges of the company.

Designed forAll personnel of an area and / or company.

Duration16 Hours.

INTRODUCTION:- Presentation, Expectations of the workshop, Training

of the learning group.Module 1 - Fundamental Attitudes to Work. Personal Positioning

1.- Exercises Dislikes.2.- Human Privileges.3.- Exercise the Gold Brooch.4.- Exercise the Trimming.5.- Types of Attitude Viruses.6.- How to Detect Negativity?7.- How to attack the Attitude Problems?8.- Action plan to "vaccinate" the "organism".

Module 2 - Communication process1.- Definition of Communication2.- Communication Process.3.- Barriers to communication.4.- Perspectives of Communication within the

Organization.Techniques to communicate orally1.- Exercise of the art of listening.2.- The handling of the voice.3.- Assertive Communication.4.- Ten basic rights.Module 3 - Negotiation workshop. Negotiation

1. What is to negotiate2. Conditions that require negotiation.3. Characteristics of the negotiator.4. Negotiation style, profile.5. Preparation guide for negotiations.6. Strategic negotiation plan.

CONCLUSIONS1.- General Comments.2.- Commitment3.- Evaluation of the event.4.- Closing of the seminar


147

ObjectiveTo identify the basic operational techniques to prepare, conduct and evaluate a negotiation.Increase the perception of the negotiation process, the capacity and the individual and group negotiating ability.Provide a valid theory in practice (some tools to think about negotiation).Share negotiating experiences with other participants.Expand your repertoire. Experiment and practice in a safe environment.

Designed forMiddle managers of the organization, managers, future managers, purchasing managers, as well as purchasing personnel.

Duration16 hours.

1.- Situations in which we negotiate2.- Losing-losing negotiation; win-lose and win-win3.- Attitudes and negotiation.4.- Identifying the issues to negotiate5.- Yield or not yield.6.- Principles of successful negotiation7.- Planning of the negotiation8.- Phase i: humanizing the relationship9.- Phase ii: position10.- Phase iii: negotiation11.- Phase iv: agreement12.- Phase v: plan of action and feedback


148

ObjectiveThis course will be very useful for anyone whohas dealt with such people in their place ofwork.

Designed forPersonnel in general that requires learning toface angry, rude, impatient or aggressivepeople.

Duration8 hours.

1. State the behaviors and their effects.2. State the basic communication techniques3. Apply the techniques for dealing with

manipulators.4. Apply the appropriate techniques to deal

with difficult clients, collaborators and partners.


149

ObjectiveImprove Negotiation and influence capacity through the management of emotions; -Emotions bring important implications in social relationships, while contributing to other aspects of life. Each individual has the need to establish priorities, to look positively towards the future and to repair negative feelings before they make us fall into anxiety and depression. Many people who have great skills do not succeed because of their lack of ability to use these talents.

Designed forThis course is open to the whole community. It is aimed at students, professionals and all those interested in the subject.

Duration8 hours.

1. What is an emotion?2. Public emotion - private feeling3. What is a state of mind?4. Emotions and the achievement of

objectives5. Learn to observe and identify, our moods

and emotions.6. Victim vs. Protagonist7. Positive emotion –Protagonist


150

ObjectiveSensitize the participants in the importance of knowledge and proper use of techniques to offer an excellent service to the client.

Designed forProfessionals and the general public that are interested in acquiring tools that allow them to develop interpersonal skills to apply at work.

MethodologyThe teaching / learning process is theoretical-experiential, dynamic, exercises, exhibitions by the instructor and self-evaluation sessions.

Duration16 hrs (2 sessions of 8 hrs each).

INTRODUCTION1.- Presentation.2.- Expectations of the workshop.3.- Training of the learning group.

ModulesA.- EFFECTIVE COMMUNICATION

1. The process of communication.2. The handling of the voice.

B.- Assertive Communication - Interpersonal1. Emotional intelligence2. Self-knowledge - personality3. Customer service in times of crisis4. Negotiation5. Relationships of trust - express yourself with honesty.6. Report (Attention to detail, written communication).

C.- EXCELLENT SERVICE1. What is service.2. Characteristics of the service.3. Client concept.4. What the client seeks.5. Customer service techniques.6.- Customer-Provider Chain (internal)7.- Improvements in the Opportunity Areas.

D.- ATTITUDE OF SERVICE1. What is attitude?2. Positive attitude.

E.- CONCLUSIONS1.- Commitment to Quality Service.2.- Conclusions of the seminar.


151

ObjectiveProvide the necessary knowledge to develop knowledge, attitudes, positive values and a willingness to commit to achieve particular and common goals in a changing, highly competitive and globalized world.The participant can develop an easy application methodology to create value and wealth in your company or work.

Designed forOrganizations in general that wish to achieve a greater commitment of their personnel towards the organizational goals, as well as to reduce the turnover and absenteeism indexes.

Duration8 hours.

1.Self-knowledge2.Autovalue3.Ideals and realities4.Identity and belonging5.Transcend: making a difference6.Swallowing toads7.Building community in my organization8.Teams that transcend


152

ObjectiveTo foster in the participants an attitude of change that facilitates their integration in the ongoing transformation processes that are being implemented in the company.

Designed forArea Managers; Heads of Workshop; Supervisors

Duration8 hours.

1. Definition of Change2. What are the Habits3. The Paradigm Effect4. Definition of Resistance to Change5. Sources of Resistance to Change6. Manifestations of Resistance to Change7. Fields of Forces8. What is a Change Agent?9. Dynamics of Change10. Phases of Change.


153

ObjectiveReview and improve coaching techniques.Develop or enrich competences that offer greater complexity.Enrich the practice by sharing among participants.Learn from the hand of experts the application of these tools to coaching.

Designed forIn-service coaches who want to update their coaching practice.Experienced coaches who wish to review specific techniques or experiences and become enriched by the group exchange.

Duration10 hours.

1. Coaching2. Bells3. Communicating Effectively4. Managing Emotions5. Leadership-coach


154

ObjectiveProvide participants with the necessary communication skills that allow them to create a harmonious, fluid, participatory and productive communication environment in the organization and within their own team. Distinguish between the different communication styles of the team and of the team in order to adjust the messages to our interlocutors. Develop skills to have a more assertive communication behavior and capable of proposing balanced and positive solutions to conflicts.

Designed forProfessionals and the general public that are interested in acquiring tools that allow them to develop interpersonal skills to apply at work.

Duration16 hours.

1. Introduction to communication2. Verbal and non-verbal communication

and its impact on the message3. Functions of organizational

communication4. Communication and its impact on trust5. Requirements for good communication6. Communication barriers7. Impact of poor communication8. Mental models9. Analysis of communication styles and

their impact on the team10. Effective communication tools11. Active listening12. Assertiveness13. Effective feedback14. Give and ask for information15. Effective dialogue16. High performance questions17. Definition of conflict18. Potentially conflicting situations19. Development of the conflict20. The person before the conflict21. Effective management of conflict22. Emotional intelligence


155

ObjectiveProvide the tools to get the best out of your work team, increase the productivity of your respective areas and thus align your objectives with those of the organization.

Designed forManagers, management staff and middle managers who want to improve their skills to manage their teams.

Duration8 hours.

1. Presentation: The initial dynamic consists of breaking the ice and releasing normal tension due to the expectation of the event.

2. Behavioral Styles: They are presented in a fun way the characterization of their brain access channel.

3. Creation of Groups: The group is divided into teams to jointly draw on a poster a symbol that represents them, a slogan and a truncheon with which the following in door activities will live.

4. Rally Securities: The dynamics for the values consist in touring the rally of 5 stations where 5 different dynamics will be presented focused on each of the company's values, in this rally there will be a scoring table for each team and within the team each department to have a very simple statistic to use at the end. 4.1.- People: Dynamics of trust and respect 4.2.- Teamwork (Power of collaboration) Dynamics of the Blind and leadership 4.3.- Passion for Excellence: Dynamics of the cat 4.4.- Integrity: Dynamics of the Secret 4.5.- Responsibility with the community: Environmental Dynamics.

5. Reincorporation to the workshop: Dynamic of macro choreography with two stages, the first is the relaxation song with a circle arrangement and the second stage is a merengue or carnival style song where the body moves to the rhythm of the leader.

6. Talk about Honesty and Confidence: We get brief tools to strengthen the bonds of integrity of ourselves.


156

ObjectiveAt the end of this course, the participant will be able to identify, develop and reinforce the internal training needs of their specialty in their organization.

Designed forManagers, management staff, middle managers and people who want to improve their skills to manage their teams and candidates for facilitators.

Duration16 hours.

1. Introduction1.1.-Facilitation Tools. 1.2.-Instructor / Facilitator and their skills.1.3.- Advantages of the Internal Instructor / Facilitator.1.4.-Knowing your group.

2. Tools to be an Instructor / Facilitator.2.1.-Awareness of the advantages of being / Instructor / Facilitator. 2.2.-Active Awareness Mission and Vision of the company. 2.3.-Active staffing.2.4.-Active listening ability with the team. 2.5.-Capacity to offer you.2.6.-Speech capacity focused on the purposes of the Company. 2.7.- Review of competencies.

3. Disruptive elements and handling of questions. 3.1.-Disruptive elements, meaning and examples. 3.2.- Handling difficult questions and difficult people.

4. Verbal and non-verbal language.4.1.-Basis of communication and its elements.4.2.-Verbal language and its elements.4.3.-Non-verbal language and its elements.4.4.-Principles of neuron-linguistic programmingClosing.


157

ObjectiveDevelop the basic competencies of a supervisor effectively.

Designed forManagers, management staff, middle managers and people who want to improve their skills to manage their teams and candidates for facilitators.

Duration70 Hours * (Adjustment is made according to the client's request.

1.- 5s's2.- Team work3.- Communication4.- Interpersonal relationships5.- Effective meetings6.- Training of instructors7.- Leadership8.- Coaching9.- Labor Relations (LFT)10.- Conflict solution11.- Lean Manufacturing Tools12.- Basic quality tools13.- Management Systems (ISO)14.- Root Cause Analysis15.- Emotional Intelligence16.- Factory Simulation17.- Code of Ethics and Conduct18.- DMAIC Methodology


158

ObjectiveTo provide the participant with the most effective techniques and tools within the field of negotiations, from a perspective that is fully applicable and proven in practice.Strengthen the skills, knowledge and techniques of the participants for the proper management of the Purchasing area.

Designed forMiddle managers of the organization, managers, future managers, purchasing managers, as well as personnel in the purchasing area.

Duration16 Hours.

1. What is negotiation and what to negotiate?1.1 Everything is negotiable?1.2 When to use a tactic and when a strategy?1.3 Setting the objectives of the negotiation.1.4 Interaction of internal and external factors in the negotiation.2. Main negotiation strategies and tactics2.1 Starting point for the preparation of a negotiation.2.2 What do I want to achieve? vs what do the providers offer?2.3 Main strategies in a negotiation and when to use them.2.4 Main tactics of a negotiation and when to use them3. Preparation of the negotiation.3.1 Analysis of possibilities.3.2 Analysis and overall evaluation of the offers.3.3 Analysis and detailed evaluation of the offers.3.4 Establishment of a plan b.4. Verbal and non-verbal communication within a negotiation.4.1 What to do and what not to do in a negotiation.4.2 Role played by the other areas of the company in the negotiation.4.3 Body language, how does it work?4.4 Communication by attitude.4.5 Positions of buyer's advantage.4.6 Cooling purchase decisions.4.7 Evaluation of practical cases.5. When to close a negotiation?5.1 Evaluation of possible risks vs advantages.5.2 When plan a does not work, how to move to plan b?5.3 How to involve the internal client?5.4 Evaluation of the objective vs result.5.5 Closing a negotiation.5.6 Way to present the results of the negotiation.5.7 Follow-up of negotiated agreements.6. Negotiation and feedback practice6.1 Practical exercise.6.2 Analysis of results6.3 Group discussion.


159

ObjectiveThe participant will be able to close more and better sales. In particular, participants will apply techniques and develop skills to:• Communicate better the benefits of the product. • Negotiate better and faster. • Reject objections and solve problems for customers.

Designed forMiddle managers of the organization, managers, future managers, heads of sales, as well as sales personnel and anyone interested in taking the course.

Duration12 hours.

1. Negotiations applied to sales as a double profit activity1.1. Communication Competences for Negotiation.1.2. Purposes and goals of a negotiation and what it means to achieve a good negotiation.1.3. Characteristics of successful negotiators.1.4. Applications of negotiation skills.1.5. Phases of the negotiation process, how to operate each phase.1.6. Styles and negotiation strategies.1.7. Tips for negotiation.1.8. Separate the object of negotiation from the problems that may exist with people.1.9. How to facilitate the achievement of agreements.1.10 Practical exercises and negotiation cases.

2. Techniques to improve Sales Closure.2.1. Analysis of the most common resistances faced by the sales consultant.2.2. How to react when the client says "no".2.3. Solution of problems to the client.2.4. Use of techniques for negotiation and expiration of objections.2.5. Guidelines and methods for closing sales.2.6. Projection of security to the client.


160

ObjectiveThe participant will be able to close more and better sales. In particular, participants will apply techniques and develop skills to:• Sales process• Recognize the type of Client.• Monitoring and organization.

Designed forMiddle managers of the organization, managers, future managers, heads of sales, as well as sales personnel and anyone interested in taking the course.

Duration8 hours.

Module 1. The concept of sale. Product & ServiceSales Force and Vendor Profile.• Stages of the sales process• Types of sales• Tools of a seller

Module 2. Typologies / customer profiles and loyalty process• Types of clients and their characteristics• Customer profiles• Customer segmentation

Module 3. Phases of the sale process• Organization of vendor time (agenda)• Price justification• Sales objections and their treatment• Closing techniques


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ObjectiveThat the staff develop skills and competencies that allow them to relate to others in the best way, meet proposed goals, adapt to new situations, commit to work, be motivated towards achievement and resolve conflicts that arise at some point in their lives labor.

Designed for- Human resources professionals, responsible for the area of training and development of the company.- Directors, Managers, Heads of business areas, who have direct contact with staff in charge.- Professionals who seek the training of new skills in the application and development of their social and personal skills in the workplace.


1. Fundamentals of Emotional Intelligence• Concept of Emotional Intelligence• Emotion and rationality.• Concept of emotional and intellectual intelligence.• Multiple intelligences.• Emotional competences.• Intrapersonal and interpersonal intelligence.• Benefits of Emotional Intelligence.

2. Skills and Competencies in Emotional Intelligence• Types of Skills in emotional intelligence.• Self-awareness.• Self-regulation.• Motivation.• Empathy.• Social skills.

3. Application of Emotional Intelligence in the Field• Advantages of Emotional Intelligence in the company.• Characteristics and traits of successful people.• Characteristics and traits of people who fail.• Selection of personnel and promotion of personnel.• Working environment.• Leadership.• Team work.• Negotiation and persuasion.• Conflict resolution.Integration and Application of Emotional Intelligence in my Person • My strengths. • My aspects to improve.• My expectations of change in the workplace.• Definition of objectives.• Change management


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Objective• Know and understand the skills to be developed for the creation of effective work teams. • Learn the elements that make up a team. • Learn to promote the formation of effective work teams.

Designed for- A newly formed work group with a desire to integrate as a team.- To work groups with difficulties to achieve effectiveness and efficiency due to interpersonal relationship problems.- To any working group that wishes to become a work team.- Professionals who hold the positions of project leader.- To all those committed to their group of collaborators.- To any person who integrates an organization and is interested in improving their work.

Duration8 hours.

1. Definition of teamwork. • Group vs Team: Significant differences between working as a team and working in a group. • General conceptualization.

2. Team management. • Delimitation of stages of team development. • What the leader should do in each phase. • Definition and functions of the leader within the team. • Member behavior styles and how to direct them.

3. Roles and key elements in teamwork. • Types of roles in the teams. • Key elements and objectives of the work teams.

4. Characteristics of efficient work teams. • Delimitation of the work team process. • 7 characteristics of a Perform team. • Effective communication within the work team.

5. Solution of problems in the equipment. • What is the conflict? • Techniques to manage conflicts within teams. • 7'c of teamwork.

6. The equipment and productivity. • The importance of generating consensus within the team • Concepts of synergy and equinergy. • Productivity as a result of equinergy.


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ObjectiveThe objective is to provide in a highly professional manner the knowledge and techniques necessary to enable participants to design and manage successful training in the field of industrial and environmental safety.

Designed for"Train The Trainers" or "Coaching Coaches" is a program focused on developing skills and training capabilities for instructors in the field of industrial safety, environmental, focused HR, EHS Coordinators, Supervisors and TL.

Duration8 hours.

1. Participation guide.2. Overall objective.3. Learning objective.4. Benefits of effective training.5. Roles and responsibilities.6. Adult learning7. Principles for adult training.8. What is training?9. What is a good coach?10. Learning.11. Teaching.12. Structure of the training.13. Development of training.14. Model for a training session.15. Learning process.16. The 15 behaviors of a good coach.17. Communication tools.18. Human resources development.19. Problem solving.20. The 7 steps of an effective training.


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ObjectiveTo foster in the participant the development of the necessary competences so that he can design and manage a successful training process in any subject associated with the practices of the organization.

Designed for"Train The Trainers" or "Train the Trainers" is a program focused on developing skills and successful training capacities for instructors in the field of industrial safety, environmental, HR, EHS Coordinators, Supervisors, TL, etc.

Duration16 hours.

Session 1 - First day1. Introductiona. Schedule2. Participation guide3. goals4. Benefits of effective traininga. Humansb. Technicians5. Roles and responsibilitiesa. Individualsb. Organizational6. Andragogya. Learningb. Principles c. Training vs Training7. Teaching learning processa. Learning and Teachingb. What, who, how.8. Accelerated learninga. What is it and how it worksb. Learn to learnc. Strategies9. Techniques for traininga. Structureb. Developingc. Modeld. Inhibitorse. Learning process flowf. Phases10. Practice


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Session 2 - Second day1. The 15 behaviors of a good coacha. Planb. Define objectives c. Time management d. Observation capacity e. Self-confidence f. Analysis capacity g. Flexibility h. Share i. Communication j. Communication Tools k. Active listeningl. Simplify m. Ability to judgen. Development of human resourceso. Problem solving

2. Practice

3. The 7 steps to effective traininga. Planningb. Organizationc. Give support d. Offere. Interact f. Evaluateg. Follow

4. How to make effective work presentations a. Background and Formb. Criteriac. features


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ObjectiveThe objective of this Time Management course is to increase the productivity of the work areas, since the participants will acquire the necessary skills necessary to effectively manage their time, emphasizing self-responsibility, commitment and awareness that their Time is your life and depends on the use you make of this resource, the degree of personal satisfaction for the results and achievement of personal, professional and work goals and objectives.

Designed forThis course of Time Management is aimed at all that person, at all levels of an organization, who wants to get the most out of their time.


1. What is time?2. Controlling time3. The causes of lost time4. Principles of Time Management5. Event control6. My personal relationship with time7. Planning and habits for time management8. Priority setting


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ObjectiveThe objective of this Time Management course is to increase the productivity of the work areas, since the participants will acquire the necessary skills necessary to effectively manage their time, emphasizing self-responsibility, commitment and awareness that their Time is your life and depends on the use you make of this resource, the degree of personal satisfaction for the results and achievement of personal, professional and work goals and objectives.

Designed forThis course of Time Management is aimed at all that person, at all levels of an organization, who wants to get the most out of their time.


1. Definition of Time Management.2. Characteristics of time.3. Principles of Time Management.4. The myths of Time Management.5. The "Cronofagia and the chronophagus" ... what they are and their symptoms, the most common problems in ADT6. Diagnosis of the "Chronophagus" causes and solutions.7. The urgent and the important.8. The time management matrix.9. Techniques and tips of the Time Management.10. Handling time of work meetings11. Record of daily activities.12. Handling and solving of chronophages or time wasters.13. Assignment of priorities.14. Social networks, the Internet and Time Management (Advantages and disadvantages).15. Habits, beliefs, assertiveness and attitudes, all factors that influence the person to manage the time of their personal and work life and change process.16. Personal action plan and work team to improve Time Management.


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ObjectiveThat the participant develops skills of project management and validation of savings through knowing the different types of calculations in costs applied to the different departments of the company.

Designed forPersonnel from the finance department, continuous improvement and engineering that are related to the savings review.


1. Introduction to Project Management2. Project Management Processa. Project Statementb. Stakeholders and communication planc. Deliverables and scoped. Project feasibilitye. Risk controlF. Monitoringg. End of project3. Information Controla. Principles of Controlb. Costs for decision-making.c. Methods for the Economic Evaluation of projects4. Development of a practical casea. Practical workshop on real business case developed by the participants5. Conclusions

The format of the proposed course is "Practical face-to-face workshop" where participants are expected to put knowledge into practice based on a real and achievable case within the company; same that can serve as a work guide.


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ObjectiveTo make known and understand the close relationship that exists between the Human Resources process and the quality systems, in such a way that the existing regulatory requirements are understood with the practices that are developed in the work location.

Designed forTo personnel with responsibility in the area of Human Resources, internal auditors, personnel of the quality system and personnel related to Human Resources processes.

Duration9 Hours

1. ISO requirements in human resources -Taxonomy ISO 1. ISO 9000 2. ISO 22000 3. ISO 14000 4. TS 16949 5. OHSAS 18001 6. ISO 100015

2. Management system • ISO 10015 management system 1. Competency management system model. 2. Planning Requirements. 3. Programming requirements. 4. Execution requirements. 5. Requirements of the evaluation and reports.

3. Formats for the management system. • Tools 1. For strategic planning. 2. For the training plan. 3. Competition sheet. 4. From the DNC 5. For the training program. 6. Control of indicators. 7. To control the training of personnel. 8. For internal certification.

4. 4. Evaluation of the training of personnel. • Tools 1. Evaluation of the department 2. Evaluation of the training. 3. Importance of quality and its sections


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ObjectiveDevelop attitudes and skills of the participants for the integration of an effective high performance team, providing the knowledge and experiences to face the new challenges of the company.

Methodology The teaching / learning process is of a theoretical - experiential nature, dynamics, exercises, analysis and activities of the videos that are seen during the event, exhibitions of the facilitator, role play, etc.

WorkshopWe use a Constructivist methodology. Based on the experiences and opinions of the participants, the concepts of each module are analyzed. So the practical relationship / theory is 60/40 respectively.

Designed forPeople and companies that seek to develop a knowledge in personnel management and leadership.

Duration40 hrs. (5 sessions of 8 hours each).

INTRODUCTION1.- Presentation. 2.- Expectations of the workshop. 3.- Training of the learning group.

Module 1 - Fundamental Attitudes to Work. Objective: The participant will identify attitudes in pro-active, positive, dynamic work, etc., the influence of paradigms on results, the development of responsibility and commitment.

Personal Positioning1.- Exercises Dislikes.2.- Human Privileges.3.- Types of Attitude Viruses.4.- How to Detect Negativity ?.5.- How to attack the Attitude Problems?6.- Action plan to "vaccinate" the "organism"

Module 2 - Communicating.Objective: You will know the communication process. The importance of assertiveness, actively listening. The points to establish a good communication.

Communication process1.- Definition of Communication2.- Communication Process.3.- Barriers to communication.4.- Assertive Communication.5.- Ten basic rights.


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Module 3 - How to give and receive feedback.Objective: Identify the basic points to give and receive an efficient feedback.1.- How to structure an effective feedback.2.- Receive feedback and act accordingly. Module 4 - How to manage your time.Objective: This topic contains information with which you will learn to:1.- Analyze how you use your time and opportunities.2.- Identify more tasks to achieve their objectives.3.- Plan your time efficiently.4.- Control the losses of time5.- Operate your agenda.Module 5 - MotivationObjective: Identify the motivating factors, their impact on their person and the people in their environment. Will know and apply techniques for conflict management.Motivation1.- Why do people work?2.- The Motivation Concept.3.- Motivation Theories.4.- Study of a case.Module 6 - Effective Leadership.Objective: The participant will learn the different styles of leadership. Your predominant profile And the application of the concept of Situational Leadership.Leadership1.- What is directing?2.- Type of Command3.- Analytical Scientific Theories.4.- Leaders not bosses.Module 7 - Emotional Intelligence.Objective: To develop skills that allow to relate in the best way, meet proposed goals, adapt to new situations, commit to work, be motivated towards achievement and resolve conflicts.1. Skills and Competencies in Emotional Intelligence.• Self-awareness.• Self-regulation..• Empathy.• Social skills.

2. Application of Emotional Intelligence in the Field.• Advantages of Emotional Intelligence in the company• Working environment.• Conflict resolutionModule 8 - How to delegate responsibilities.Objective: This topic contains information with which you will learn to:1.- Use different methods to select the right person to carry out the work.2.- Use different methods to delegate responsibilities.3.- Provide assistance, control and supervise the assigned work. Module 9 - Teamwork.Objective: Identify the elements for the integration of an effective work team.Integration of Work Team.1.- What is a team?2.- Characteristics of the equipment.3.- Gung Ho.Module 10 - Executive Coaching.Objective: This topic contains information with which you will learn to:1.- What is and what is not Executive Coaching2.- Plan and prepare a coaching session to be satisfactory.3.- Carry out a coaching session using different techniques.4.- Provide support and follow-up of the staff.

CONCLUSIONS1.- General Comments.2.- Commitment3.- Evaluation of the event.4.- Closing of the seminar


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Objective To encourage the participant to develop the necessary managerial skills to lead organizations under an organic structure that will maximize the talent of the workforce in the new millennium.

Methodology Executives, Managers and Leaders of organizations that wish to develop their potential and that of their collaborators taking advantage of the humanist-constructivist approach of the new management models for the new era.

WorkshopWe use a Constructivist methodology. Based on the experiences and opinions of the participants, the concepts of each module are analyzed. So the practical relationship / theory is 60/40 respectively.

Duration40 hrs (5 sessions of 8 hours each).

Module 1• Introduction to Organic structures• Skills in management• Conceptual skills in the organization• Technical and professional skills• Interpersonal skills• Social skills• Mega skills• Study and Development of managerial skills• Senior Management and their skills• Emotional intelligence, ability to direct.Module 2• Personal skills• Development of self-knowledge• Personal stress management - Time Management• Analytical and creative problem solution• Decision making, essence of managementModule 3• Interpersonal skills• Communication of support to establish relationships• Gain power and influence• Motivation of others• Conflict management• NegotiationModule 4• Group Skills• Empowerment and Delegation• Formation of effective teams and Teamwork• Lead the Positive Change• Coaching and Mentoring• Leadership (Model of the 4 I's)Module 5• Specific communication skills• Preparation of oral and written presentations• Conducting interviews• The strategic ability• Thinking skills• Financial Skills


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ObjectiveIncrease the capacity of the Supervisor at the level of knowledge, skill, ability and creativity to design collaboration with their work teams in a creative and stimulating interaction that will inspire the personnel in their charge to maximize their personal and / or professional potential .

Methodology Transformational coaching It aims to make the information provided is integrated in an experiential way, it contains a balance between information and applicable practice, once it is integrated into the system of each individual, it will be easy to execute it in the field. We develop the learning of the second order, this provides the participant the ability to adapt to the different operating systems of the company in a conscientious way, focused on obtaining extraordinary results.

Designed forThose who wish to develop knowledge, skills and abilities in teamwork among their staff.

Duration32 hours Distributed in 4 continuous sessions of 8 hours each.

Day 1 Operational Strategy: context, value and conscience1. Contextualization

1.1 Dynamics: Breaking the ice1.2 Prepare the space for the new changecorporate culture

1.2.1 Theoretical foundations, Cultural change,Understand the basic principles of the Coach.1.2.2. What is being a Coach? Start

defrosting of the current work culture2. Observer What are we?

2.1 Discover the "how do you see things"Theoretical understanding of the principles oftransformational coaching and origins oftransformation.

3. Beliefs and Interpretations3.1 Observe yourself and discover yourinterpretations towards the labor areas

3.1.1. Integration of second learningorder.3.1.2. Aligning beliefs and focusingto the desired result.

3.2. DYNAMICS ¨Discovering your systemoperation

4. Internal positioning4.1 Observe yourself where you are standing inside the company.

4.1.1. Here you will discover that it is predicted if you are still operating from the place where you are standing inside the company. Your beliefs or interpretations are taking you or moving you away of your real commitment within the system.


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Day 2 Obtaining Operational Skills1. Principles of trust

1.1 Business steps turning thecorporate and personal trust

1.1.1 Discover beliefs andinterpretations for the construction andrealization of internal trust,external and corporate

1.2 DYNAMIC ¨ Honesty, the pillar of thetrust

2. Ways to avoid and create value2.1 Introspection towards your form or mechanics to operate

2.1.1. Alignment and congruence ofactions in the field, favoring the sumof skills of individuals for theobjective of the corporation and itsresults

3. Resistance or Denial3.1 Breakdown of resistance inbeliefs or interpretations

3.1.1. Change of observer, from thesecond order learning, from thevalue and the context that will take you to the goal, adding skills andcreativity of team members.

3.2. DYNAMICS ¨ Working sincerity indiat¨

4. Choice & Resistance4.1 Approach to be

4.1.1. Redesign of beliefs andinterpretation taking position withinof the team, rank and corporate.

4.2. DYNAMICS What you resist persists

Day 3 Integration of Work Teams1. Rewards and prices

1.1 Discover what you earn by doing what you do and prices

1.1.1 Origin of your observer model, you will discover why you operate like this, what prices you pay for it and apply second-order learning to correct and align your personal and team operation.

2. Responsibility2.1 Understanding of the concept ofcorporate

2.1.1 Application of the concept ofresponsibility - Creative strategy for the application in the areas with opportunity.

2.2. DINAMICA ¨Care of responsibility & justification¨

3. Background more shape3.1 Single-focus break

3.1.1. Clarification of the purpose, integrating your way of being in corporate processes.

3.2. DINAMICA "Let's play with theawareness

4. Confidentiality4.1 Agreements on, confidentiality (trust, responsibility and reciprocal security).

4.1.1. Guarantee access to what is said and / or done only to authorized persons.

Day 4 Teamwork and creation of a Guide before a Chief

1. Connectivity Integration and union1.1. Create value and strengthen the ways of

being of the participants1.2. DYNAMICS "All together in a narrow

emotional critic"2. Neutrality and acceptance

2.1 Events and events of the corporate


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ObjectiveClarify the purpose of Behavior Based Interviews and identify key phases in the process.

Designed forEveryone who participates in the recruitment and selection process.

Duration8 hours.

1.- Interviews based on behavior.2.-What is the behavioral interview?3.- What is the difference between the behavioral interview and the traditional ones?4.- Preparation of behavioral interviews.5.- Conducting the behavioral interview.6.- Common answers of the candidates.7.- Evaluation of behavioral interviews.8.- Guide for the curricular evaluation.9.- Interview guide.10.- Interview report.11.- Affinity position-person


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ObjectiveAnalyze the situation of a company based on financial diagnosis in order to provide solutions that improve the financial health of the company and take advantage of the opportunities that its position offers.

Designed forPeople who are interested in optimizing the management of their companies through the improvement of their decisions in the financial field.

Duration20 hours.

Module 1 - Accounting for Non-Accountants (5 Hours).The participant will understand the role of financial accounting and its role in decision-making for entrepreneurs, learn to differentiate the concepts such as assets, liabilities and stockholders' equity as well as the characteristics and Classify them, and you will learn how to properly design the basic financial statements.

Module 2 - Administration of Costs (2 Hours).The participant will understand the relevant elements for cost analysis and its treatment.

Module 3 - Financial Mathematics (5 Hours).In this module the tools for knowledge of the value of money over time, operations with rates will be given, as well as the methodology to value projects for decision making.

Module 4 - Financial Analysis (3 Hours)In this module you will see the basic financial statements, the analysis of financial ratios, analysis of working capital and preparation of cash flows.

Module 5 - Evaluation of Investment Projects (5 Hours). Develop concepts and techniques that allow the participant to prepare financial feasibility studies of investment projects. The concepts and the different evaluation criteria will be reviewed through specific cases, and a detailed evaluation of a project will be carried out as a final case. Teaching tools:• We use the case method• Teamworks• We use digital collaboration tools• Presentations and technical notes• Dynamics with Board Game for comprehension of integral concepts.• Practical Exercises in Excel• Final project in team


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ObjectiveTo provide the participants with the concepts and main tools to attract, evaluate and locate the human talent in the company, optimizing results.

Designed for-Hiring directors, labor relations, personnel chiefs, training directors, consultants and trainers, labor lawyers, social graduates and, in general, all those interested in the world of Human Resources.

Duration8 hours

1. Introduction to the competency selection model2. The profile of the position.3. Sources and means of recruitment.4. Pre-selection.5. Instruments for evaluating competences.6. Selection Interview.7. The Technique of the Assesment Center8. Automated Systems and New Trends in Selection.9. The Final Decision and the Contracting.10. Induction to the Company and the Post.


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ObjectiveTo foster in the participant the development of a transversal leadership necessary to grow and make people grow under their influence with a focus on the generation of bonds that allow achieving results through the human strategies and techniques necessary to maximize the talent of the workforce in the new millennium.

Designed forSupervisors and middle management leaders who wish to develop their potential and that of their collaborators, taking advantage of the humanist-constructivist approach of the new management models for the new era.

Duration 16 Hours.

Module 11. Introduction• We are all led and guided• Test to self-assess leadership skills

2. What is to lead?• Leader functions

3. People are an end in themselves• Who can be a leader• Group dynamics4. The power and authority in the leader's performance5. Attitudes and skills for leadership• Group dynamics6. Leader Capabilities• To see and be able to see systems• To define, present and propose challenges,

objectives and goals• To plan• To manage resources• To communicate and share information• To motivate• From developing people• To manage conflicts• Tests to self-evaluate Motivation and

Conflict Management


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7. The leader and the change• Paradigms• The comfort zone or Status quo• Change and people• Group dynamics• Skills to manage change effectively

Module 21. The leader and the results2. The 15 strategies to boost the performance of the leader in the operation• Adopt a service attitude• Capacita• Provide honest and timely feedback• Share the information• Listen out• Treat people as human beings• Set goals, plan and execute• Learn• do the right• Accept the discomfort• First clean your house• Persevere• Do what you say you will do• Always follow up• Plan your week

3. Action plan• Practical exercise4. Conclusions and follow-up plan• ACS team


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ObjectiveThat the participant knows and understands the importance of working with Quality in the Service and Customer Service. Improve your attitude to the client, applying principles, methods and techniques that allow you to relate personally or by phone, in an efficient and effective way. You will learn the basics to develop customer service activities according to the needs of your company, and in the key processes of the organization, where the contact with the client becomes evident.

Designed forThis course of Service and Customer Service is aimed at employees of services and sales, operational level and middle managers, although they can also participate in any area of the company.

Duration16 hours.

Chapter I (4 theoretical hours)• Definition of internal and external client.• Satisfaction of the needs and expectations of the client.• Internal customer service.• How to achieve a Total Quality Service.

Chapter II (4 theoretical hours)• The value of time.• Social networks as distractions for productivity.• Introduction to the 7 habits of effective people.• Introduction Tools for project management.• Practices and examples of telephone and face-to-face customer service

Chapter III (4 theoretical hours)• Customer requirements• What is a requirement?• How are the requirements classified?• Levels of description of a requirement.• Characteristics of a Good Requirement.• Introduction to the Kano Model for customer requirements analysis.

Chapter IV (4 theoretical hours)• Communication styles.• Difference between assertive communication and effective communication.• Claims resolution and the treatment of conflicting situations.• Attention to customer complaints.


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ObjectiveThat the participants acquire relevant knowledge and train the fundamental skills in oral-stage communication (with emphasis on its content aspects) for the realization of executive impact presentations.

Designed forPeople who in their professional work require using oral presentations as a valuable tool to conduct presentations in public, manage meetings, inform their teams, sell ideas, projects, etc.

Duration24 hours.

1. Planning and structure of the executive presentation.• Success factors: presenter, audience, stage and time.• Planning process guides.• Objectives and key points.• Opening and preview• Body or development• Conclusions2. Preparation of compelling content.• Statistics, results, examples, appointments, etc.• Participation of the audience.• Effective introduction and impact closure.• Balanced verbal style: tone, rhythm, language, etc.3. Forms of Verbal Expression and Audiovisual Supports.• Effective verbal style.• Questions and their purposes.• What audiovisuals do not do• Functions and types of audiovisual support.4. Engage relationship and get response from the audience.• The balanced presentation.• What the audience wants and needs• Focus on the audience: participation and activities that

involve it.• Confront questions, comments and interruptions.5. Stage management and message transmission• Balance between the informational and the relational.• Know the audience.• Control of difficult situations and handling of

objections


182

ObjectiveTo sensitize the personnel of the organization so that they reflect and assume a change in their attitude towards new external and / or internal events that are occurring in their environment, taking responsibility for their actions so that they consolidate their situation inside and outside the company.

Designed forPeople who are experiencing personal or business changes that are affecting their quality of life, and people who want to know everything that involves a change.

Duration12 Hours (Distributed in practical hours with a real case of the plant).

1. Introduction.Basic concepts.

2. The change in the organizationWhat is a paradigm?

3. Resistance to change.• Stage of the change.• Tools to break paradigms and overcome

resistance to change.• Exercise laboratory for the improvement of

positive attitudes.

4. Management of own responsibility.

5.Landing, transformation plan


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ObjectiveTo develop in the participant the soft skills necessary to exercise an effective leadership oriented to results but without neglecting the human aspect and thereby significantly increase their contribution to the organization.

Designed forSupervisors, Engineers, area managers who have people in charge or who have a direct interaction with personnel.

Duration16 hours

Module 1 Effective Leadership• Qualities of the leader• Relationship of power-authority• Leadership theories• Situational leadership• How to develop the talent of the subordinate• Strategies to boost the leader's performance

Module 2 Communication and assertive attitude• Do we really communicate?• The communication process• The barriers to communication• Assertive communication• Knowing my attitude at work• The 5 steps to success• Human privileges

Module 3 Teamwork• Differences between group and team• Stages of development of a team• Attributes of effective teams• High performance teams


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ObjectiveThat the participant knows, practices and applies Interview techniques focused on competencies to achieve greater effectiveness in their selection processes and recruitment of talent.

Designed forAny person dedicated to the area of Human Resources or who has staff under their care, interested in Improve your personnel selection skills.

Duration8 Hours.

1. General concepts• Talent Selection Process• Profile of the interviewer.• Self appraisal

2. Labor competences• What is a labor competency?• How are competencies defined?• Application of competencies to profiling

jobs

3. Competency interview as the main tool in selection processes• The interviewer and his tools: profile and

curriculum• Structure of the interview: Stages of

intervention• Interviewer skills:• The art of asking and listening.• Analysis• The role of facilitator in decision making.• Guide for the interview

4. Psychometric material Types of tools and their usefulness as a complement to the Competency Interview


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ObjectiveHave a job free of negative stress capable of facing the current productive challenges. They will know how to adapt and focus their work life under pressure. Recognize the factors that generate stress to control them and generate the changes necessary for their well-being. It will increase the results in your activities by eliminating daily stress.

Designed forAnyone interested in improving their productivity.

Duration16 hours.

1. Emotional intelligence and stress test2. Know the meaning of stress in life and at

work3. How to recognize the symptoms of stress4. How to detect the causes of stress5. Stress, pressure and motivation6. Methods to limit stress at work7. How to analyze one's personality8. Relaxation techniques9. How to improve social relationships10. How to handle work under pressure


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Objective• Help business owners, managers and internal audit staff to identify subtle indicators of possible fraud in the main business processes.• Provide specific techniques for fraud risk assessment to implement the appropriate internal controls to prevent them.• Develop analytical skills and specific fraud investigation techniques using a participatory format through the use of real fraud case studies.

Designed forInternal auditors, comptrollers, finance directors and all those responsible for the detection and prevention of fraud in the departments under their charge. Entrepreneurs, Business Owners, Directors and General, Administrative and Area Managers will also benefit by acquiring fraud audit skills applicable to any organization to create a fraud-free environment.

Duration16 hours

Module 1 (1 hour)1. Why are frauds committed?1.1 What is fraud1.2 The Triangle of Fraud1.3 Types of fraud.1.4 The cost of fraud in companies1.5 How frauds are committed and why they are not detected1.6 Profile of the fraudster - how to identify them1.7 As a fraudster thinks.

Module 2 (2 hours)2. Risk assessment and internal controls2.1 Mapping of risks2.2 Departments and vulnerable areas2.3 Segregation of functions and conflict of interest.2.4 Evaluation of the control environment.2.5 Implementation of solid internal controls.

Module 3 (2 hours)3. Fraud in the payroll area3.1 Functions of Human Resources vs Nominees.3.2 Ghost employees.3.3 Fraudulent time records3.4 How to detect improper payments3.5 Cash payments vs electronic transfers

Module 4 (2 hours)4. Frauds in the purchasing department and treasury4.1 Suppliers and buyers accustomed to "negotiate"4.2 Retributions, bonuses, gifts and incentives of sellers.


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4.3 Main methods to operate4.4 Control of inventories in receipts and warehouse.4.5 Theft ant.4.6 Padlocks in "Three way match" control systems4.7 How to detect duplicate payments.

Module 5 (2 hours)5. Risk of fraud in sales, collection, petty cash and travel expenses.5.1 Mapping of the process.5.2 Inflated sales and discounts or unauthorized bonuses.5.3 Payments not reported, "stolen" checks and duplicate invoices.5.4 Arqueo of small box.5.Establish controls for travel expenses.

Module 6 (3 hours)6. Prevention mechanisms and internal control6.1 Philosophy of the Direction ("Tone of the top")6.2 Corporate Governance and Audit Committee6.3 COSO model and reference framework for best practices.6.4 Implementation of internal controls.

6.5 Department of Internal Audit, Key Function.6.6 Mechanisms for anonymous reporting ("Hotline")6.7 Self-diagnosis checklist.

Module 7 (4 hours)7. Prevention mechanisms and internal control7.1 What to do when fraud is detected.7.2 Formulation of a research plan7.3 Essential steps in the investigation of fraud.7.4 How to obtain and collect evidence7.5 Interview techniques for involved and witnesses.7.6 Case studies


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Objective• Help business owners, managers and internal audit staff to identify subtle indicators of possible fraud in the main business processes.• Provide specific techniques for fraud risk assessment to implement the appropriate internal controls to prevent them.• Develop analytical skills and specific fraud investigation techniques using a participatory format through the use of real fraud case studies.

Designed forInternal auditors, comptrollers, finance directors and all those responsible for the detection and prevention of fraud in the departments under their charge. Entrepreneurs, Business Owners, Directors and General, Administrative and Area Managers will also benefit by acquiring fraud audit skills applicable to any organization to create a fraud-free environment.

Duration12 hours.

Module 1 (1 hour)1. Why are frauds committed?1.1. What is fraud?1.2. The Triangle of Fraud1.3.Types of fraud.1.4. The cost of fraud in companies1.5.For frauds are committed and because they are not detected1.6.Defraudor profile - how to identify them1.7.As a fraudster thinks.

Module 2 (2 hours)2. Risk assessment and internal controls2.1 Mapping of risks2.2 Departments and vulnerable areas2.3 Segregation of functions and conflict of interest.2.4 Evaluation of the control environment.2.5 Implementation of solid internal controls.

Module 3 (2 hours)3. Fraud in the payroll area3.1 Functions of Human Resources vs Nominees.3.2 Ghost employees.3.3 Fraudulent time records3.4 How to detect improper payments3.5 Cash payments vs electronic transfers


189

Module 4 (2 hours)4. Frauds in the purchasing department and treasury4.1 Suppliers and buyers accustomed to "negotiate"4.2 Rewards, bonuses, gifts and incentives of sellers.4.3 Main methods to operate4.4 Control of inventories in receipts and warehouse.4.5 Theft ant.4.6 Padlocks in "Three way match" control systems4.7 How to detect duplicate payments.

Module 5 (2 hours)5. Risk of fraud in sales, collection, petty cash and travel expenses.5.1 Mapping of the process.5.2 Inflated sales and discounts or unauthorized bonuses.5.3 Payments not reported, "stolen" checks and duplicate invoices.5.4 Arqueo of small box.5.5 Establishment of controls for travel expenses.

Module 6 (3 hours)6. Prevention mechanisms and internal control6.1 Philosophy of the Direction ("Tone of the top")6.2 Corporate Governance and Audit Committee6.3 COSO model and reference framework for best practices.6.4 Implementation of internal controls.6.5 Department of Internal Audit, Key Function.6.6 Mechanisms for anonymous reporting ("Hotline")6.7 What to do when a fraud is detected?6.8 Essential steps in fraud investigation.


190

ObjectiveTo develop the technical tools for the definition, analysis and solution of problems through the QRQC methodology:

D-1 Define the team.D-2 Define the Problem.D-3 Stop the Problem.D-4 Identify the root cause.(Cause of Detection and Cause of Occurrence)D-5 Implement the corrective action.D-6 Verify the corrective action.D-7 Prevent recurrence.D-8 Follow up and reward the team (Lessons Learned).

Designed forStaff in general to efficiently perform problem solving in any area of the company.

Duration12 hours.

Module 1: Introduction1.1 QRQC Basics1.2 Problem or method of solution

1.2.1 Step 1: Install the problem1.2.2 Step 2: Find the root causes1.2.3 Step 3: Select the optimal solutions1.2.4 Step 4: Implement the solution1.2.5 Step 5: Measure the results of theimplemented solutions and compare them with theoriginal situation1.2.6 Step 6: Secure.

1.3 Fieldwork, review of available evidence.1.4 Basis and the exchange of facts and quantifiable data.1.5 Follow logical and rapid reasoning.1.6 Build your midfield to act there.1.7 Exercises

Module 2: Use the malfunction solution tools2.1 QQOQCPC2.2 Brainstorming.2.3 Weighted voting.2.4 The cause-effect diagram of Ishikawa.2.5 5’s Why?2.6 The Pareto diagram.2.7 8D's2.8 Exercises and corrected2.9 Control of the acquired2.10 Work and the creation of a specific case of the company.


192

ObjectiveMake known the different types of welding, identifying the materials, tool and appropriate equipment, as well as the characteristics of the defects, corrections, advantages and limitations of each process.

Designed forWelders in qualification stage or pending qualification and anyone interested in the subject.

Duration16 hours.

1. General2. When is the evaluation of theoretical knowledge required in a welding process? 3. General knowledge 4. Types / characteristics of welding

4.1 Electric or Electrode Welding4.2 Welding of T.I.G.4.3 MIG welding - MAG.

5. Gas protected arc welding5.1 Types of gases for welding.5.2 Consumables.5.3 Sequences / welding procedures.5.4 Edge preparation and welding presentation.

6. Welding quality6.1 Quality control in the applied welding.6.2 Most common defects in applied welding.6.3 Fault and defect detection:

6.3.1. Penetrating liquids6.3.2. Ultrasound.6.3.3. Magnetic particles

7. Welding safety7.1 Tools and Personal Protection Equipment7.2 The Prevention of Labor Risks in the Welding Operator.7.3 Emergency responses.

8. Applicable standards8.1 Standards: ISO 9601 / ISO 14732

Optional Theme 1 - Metallurgy and metallographic evaluation of a weld.1.1 Preparation of the test piece.1.2 Difference between filler material and welding in a test tube.


2.1 Wire feeder

2.3 Torch

3.1 Parameter regulation

3.2 Angle of attack and advance

4.1 Good practices in manual cells

4.2 Identify components in the machine

4.3 Disarm torch and feeder components

4.4 Verification of the physical state of unarmed components

4.5 Reassemble unarmed components

4.6 Ignition of power source and parameter verification

4.7 Verification of gas flow

4.8 Verification of gas flow

4.9 Theoretical / Practical Evaluation


194

ObjectiveThrough the implementation of sensors within the progressive dies, achieve the best possible productivity avoiding the damage of the dies due to bad operations, and achieve maximum efficiency when running them at maximum speed if the need to have an operator monitoring the press and obtain Quality pieces.

Designed for• Progressive press operators.• Production Supervisors.• Process Engineers in Metal

Stamping.• Tool Designers• Tool Room Tool Makers

Duration8 hours.

1. What is a progressive die?2. Most common failures of a progressive die 2.1 A die

failures are due3. How does a bad operation of the dies affect the

presses?4. How do the process parameters affect the

progressive press?5. How to avoid failures due to a bad operation or

poor parameterization of the process'6. Types of sensors that can be used within the

progressive dies.7. What role do the sensors have within the

progressive dies'8. To which part of the dies can you put sensors?9. Examples of progressive dies with sensors inside the

die.10. State-benefit of the dies before and after the

implementation of the sensors.11. What other functionality can the sensors have

inside the die? (level II).


195

ObjectiveProvide the basis for the participants to have an overview of plastics, be familiar with the process of injection molding, identify faults and propose solutions.

Designed forNew entry personnel, quality operators, purchases, sales, area managers, managers, investors, directors and anyone interested in the subject.

Duration8 hours.

1.- Introduction to the Blown Extrusion process.2.- Characteristics of the materials for extrusion3.- Extruder machines.4.- Types of dice.5.- Critical variables of the blown extrusion process.6.- Common problems of the blown extrusion process.


196

ObjectiveThe present course, aims to provide the participant with a basic overview of the control equipment called SLC 500. Covering the essential needs of communication, management, operation and programming.

Designed forPersonnel involved in the operational processes with a focus on seeking improvements in the production systems of the company.

Duration16 hours.

1. Unit1. Basic concepts1.1 Use and familiarization of software.1.2 Reading ladder diagram in RS LOGIX 500 software.

2. Unit 2. Basic configuration2.1 Establish communication with the team.2.2 PLC program loading and unloading.2.3 Hardware configuration.2.4 Addressing of tickets and Departures.2.5 Cross references.2.6 Search for physical instructions and internal.

3. Unit 3. Basic and intermediate programming.3.1 Use of internal memories.3.2 Realization of basic programs.3.3 Use of basic instructions.3.4 Open / closed contact.3.4.1 Coils. (latch / unlatch).3.4.2 Timers. (On delay / off delay).3.4.3 Internal memories


197

ObjectiveThe present course aims to provide the participant with an intermediate panorama in the tracking and monitoring of already established programs of our productive teams. Meeting the communication, identification and monitoring needs inside and outside the program.


Duration16 hours.

Unit 1. Intermediate programming

1.1 Comparators

1.2 Counters

1.2 Mathematics

1.3 Movement

1.4 Conversion

1.5 Routines and sub routines

Unit 2. Cross references

2.1 Identify inputs and outputs digital,

analogous.

2.2 Identify inputs and outputs internal

2.3 Tracking of inputs and outputs outsiders

within the program.

2.4 Tracking of inputs and outputs internal

within the program.

2.5 Identification of variables with the process.

Unit 3. Integrated Communication

3.1 Configure a communication

3.2 Rs232 in the project.

3.3 Establish a communication Rs232 with the

PLC.

3.4 Carry out project backups.

3.5 Make updates in plc.


198

ObjectiveThe present course aims to provide the participant with a basic overview of the control team called SLC 5000. Covering the essential needs of communication, management, operation and programming.


Duration16 hours.

Unit 1. Basic concepts1.1 Use and familiarization of software1.2 Reading ladder diagram in RS LOGIX 5000 software

Unit 2. Basic configuration2.1 Establish communication with the team2.2 Upload and download of program from plc.2.3 Hardware configuration2.4 Addressing of tickets and Departures.2.5 Cross reference2.6 Search for instructions physical and internal

Unit 3. Basic and intermediate programming3.1 Use of memories internal3.2 Realization of programs basic3.3 Use of basic instructions3.4 Open / closed contact3.5 Coils (latch / unlatch)3.6 Timers. (On delay / off delay)3.7 Internal memories


199

ObjectiveThe present course aims to provide the participant with an intermediate panorama in the tracking and monitoring of already established programs of our productive teams. Meeting the communication, identification and monitoring needs inside and outside the program.


Duration16 hours.

Unit 1. Intermediate programming1.1 Comparators1.2 Counters1.3 Mathematics1.4 Movement1.5 Conversion1.6 Routines and sub routines

Unit 2. Cross references2.1 Identify inputs and outputs digital, analogous.2.2 Identify inputs and outputs internal2.3 Tracking of inputs and outputs outsiders within the program.2.4 Tracking of inputs and outputs internal within the program.2.5 Identification of variables with the process.

Unit 3. Integrated Communication3.1 Configure a communication Rs232 / Ethernet in the project.3.2 Establish a communication Rs232 / Ethernet with PLC.3.3 Carry out project backups3.4 Perform updates in plc.


200

ObjectiveThat at the end of the course the participant will obtain knowledge in the characterization of ferrous materials used in the manufacture of molds.

Designed forPeople with interest in being able to distinguish the different materials, types of steels and hardnesses with which they will work and what is the proper handling of them.

Duration8 hours.

1. Hardness 1.1 .- Definition of hardness and difference between microhardness and surface hardness.

2. Methods to evaluate hardness 2.1 .- Brinell hardness 2.2 .- Rockwell hardness2.3 .- Vickers hardness

3. Advantages and Disadvantages among the different tests to evaluate the hardness.

4. The tension test4.1 .- Elastic zone and plastic zone.4.2 .- Creep, Cedence Effort, Elongation and reduction of area.

5. Characterization of Steels5.1 .- Chemical composition.5.2 .- Microstructure and grain size5.3 .- Steels for tooling (Dice).5.4 .- Structural steel5.5 .- Steel tool

6. Thermal treatments of parts and parts.


201

ObjectiveThat the personnel understands and knows the risks derived from the operation and the maintenance of the containers subject to pressure. Apply safe work procedures and general measures to ensure that the operation of Pressure Vessels is safe.

Designed forTo the maintenance personnel and those responsible for the operation of containers subjected to pressure in a work center.

Duration16 hours.

1. What are pressure vessels category III 1.1 Definition1.2 Classification1.3 Main components1.4 ASME Code Section VIII division1 1.5 NOM-020 STPS – 20111.6 Interpretation of Certificate of Manufacture1.7 List of plant equipment

2. Operation of pressure vessels category III. 2.1 Review before operation 2.2 Review of operation and relief valves2.3 Start-up and safe shutdown2.4 Readings in temperature and pressure operation 2.5 Operational requirements NOM-020 2.6 Documented sequence of operation2.7 Emergency response procedure

3. Maintenance of pressure vessels category III. 3.1 Daily, weekly, monthly and annual routine maintenance 3.2 Safety measures when performing maintenance 3.3 Maintenance requirements in accordance with NOM-020 3.4 Adjustment and calibration of thermometers 3.5 Adjustment and calibration of pressure gauges 3.6 Verification of operation of regulating valves3.7 Verification of operation of relief valves.


202

ObjectiveAttendees will learn about ICT welding techniques, welding equipment, material to be welded and supporting metals. In addition, the necessary knowledge about the equipment, the consumables (filler material and protective gases) and the welding process technique will be acquired, which will allow you to face during the working life the manufacture of welded constructions of various kinds, applying this procedure of special welding.

Designed forA professional or staff that is prepared in this type of work and with the interest to know and expand their knowledge in the area.

Duration24 Hours (Distributed in Theoretical 20% and Practical 80%).

1. Introduction to TIG welding.1.1 Personal protective equipment1.2 Main parts of the TIG welding machine1.3 Primary and secondary circuit connections 1.4 Selection of AC, DC and polarity 1.5 Selection of electrodes1.6 Selection of input materials

2. Adjustments before welding 2.1 Current adjustment 2.2 Adjustment of voltage 2.3 Adjustment of balance 2.4 Form of ignition of the electric arc 2.5 Adjustment of the gas flow 2.6 Adjustment of the gas 2.7 Adjustment of the post gas

3. Practices without material of contribution 3.1 Repair of fissures developing and improving speed of contribution 3.2 Repair of fissures developing and improving distance piece-electrode. 3.3 Crack repair developing and improving application angle. 3.4 Butt and overlap connections

4. Practices with filler material 4.1 Butt joints in flat, horizontal and vertical position 4.2 Overlap a joints in flat, horizontal and vertical position 4.3 T-joints and corner in flat, horizontal and vertical position.


203

ObjectivIn the specialty of machine tools, acquire the knowledge, skills and abilities necessary to perform work of metal turning, bank settings, milling, grinding flat surfaces, brushing, dies and use of Computer Numerical Control machines (CNC ).

Designed forParticipants wishing to train in the field of industrial production, controlling CNC systems with specific training and complementary material that can help them obtain a position in the industry or a company specializing in machining processes.

Duration24 Hours (Distributed in Theoretical 20% and Internship 80%).

1. Interpretation of machining drawing 1.1 Piece isometry1.2 Views and cuts 1.3 Dimensions and tolerances

2. The milling machine and accessories 2.1 Types of milling machines 2.2 Main parts of the milling machine 2.3 Presses and flanges2.4 Angular plates 2.5 Turntable 2.6 Trees and nozzles 2.7 Cutting tools

3. Milling operations 3.1 Assembly of the piece3.2 Procedures of alignment and preparation 3.3 Cutting speed and feedrate3.4 Feed direction 3.5 Flat, side, restrained, perforated milling

4. The lathe 4.1 Types of lathe 4.2 Parts of the lathe and accessories 4.3 Assembly and alignment 4.4 Selection of cutting speed and feed rate 4.5 Turning operations

5. Grinding machine 5.1 The grinding machine and its parts 5.2 Positioning of the part to be ground 5.3 Selection of the feed rate5.4 Parts grinding operations


204

ObjectiveLearn welding techniques Welding, welding equipment, material to be welded and supporting metals.

Designed forPeople and companies wishing to expand their knowledge and handling techniques for welding their different characteristics.


1. Introduction to autogenous welding 1.1 Personal protective equipment 1.2 Care in handling equipment 1.3 Identification of bottles, hoses and pressure regulators

2. Equipment connection 2.1 Visual inspection of the equipment 2.2 Connection of hoses and regulators 2.3 Leakage test

3. Preparation and autogenous welding 3.1 Selection of nozzles and torches3.2 Lighting of the torch3.3 Identification of oxidant, fuel and neutral flames 3.4 Adjustment of pressures

4. Welding practices4.1 Application of cords in flat position4.2 Butt joints and overlap in flat position4.3 T-joints and corner in flat position4.4 Butt joints and overlap in horizontal and vertical position4.5 T-joints and corner in horizontal and vertical position .


205

ObjectiveLearn the techniques used to join two different materials using a melted filler material that has a lower melting point than the piece to be welded.

Designed forPeople interested in learning welding, correctly apply safety standards in the work area and acquire the bases for a correct welding.


1. Introduction to electric arc welding1.1 Personal protection equipment1.2 Main parts of a welding machine1.3 Primary and secondary circuit connection 1.4 Basic operation of the process1.5 Polarity selection

2. Welding with electric arc2.1 Positions of welding application2.2 Types of joints in welding2.3 Selection of electrodes2.4 Lighting of electric arc2.5 Operation of electric arc2.6 Current settings

3. Welding application practices 3.1 Application of welding in a flat position3.2 Application of welding in butt joints in a flat position3.3 Application of welding in T-joints and corner in a flat position3.4 Application of welding in horizontal position3.5 Application of welding in vertical position 3.6 Basic welding inspection


206

ObjectivePersonnel that operates machine tools.

Designed forOperators, Technicians and Professionals who are in the field and wish to know and manage equipment of this nature.

Duration20 Hours (Distributed in Theoretical 50% and Practical 50%).

1. Cutting tool materials.

2. Geometry of cutting tools.

3. Angles, coatings and geometries. Cut variables.

4. Types of cutting tools. Portas and plates. Coding and Normalization.

5. Machinability

6. Optimization and cutting conditions. Use of standard programs for calculation and selection of cutting tools.

7. Exercises or tests.


207

ObjectiveAt the end of the training the participant will know the construction and operation of the different elements used in hydraulics.

Designed forInterested people with basic knowledge of pneumatics and mathematics, perform maintenance, technical areas or engineering.

Duration20 hours. (30% theory, 70% practice).

1. Fundamental foundations.1.1 Hydraulics, hydrodynamics and hydrostatics. 1.2 Fluids, force, mass.1.3 Weight, density, pressure. 1.4 Origin and types of pressure

2. Viscosity. 2.1 Viscosity index. 2.2 Importance of viscosity. 2.3 Methods to define the viscosity. 2.4 Absolute viscosity.2.5 Kinematic viscosity.2.6 SSU Viscosity.

3. Principles of Hydraulics 3.1 Pascal's Principle. 3.2 Principles of flow. 3.3 The flow and pressure drop. 3.4 Maintenance of the level of a fluid.

3.5 Elements of a hydraulic system.

4. Hydraulic Motors and Pumps.4.1 Function and types of hydraulic motors.4.2 Function and types of hydraulic pumps.4.3 Gear pump.4.4 Paddle pump.4.5 Cylinders of single and double effect.4.6 Special cylinders

5. Pipes and connections5.1 Flow control valves.5.2 Pressure control valves.5.3 Directional valves.5.4 Types of drive.5.5 Hoses 5.6 Accessories.5.7 Accumulators 5.8 Specials.

6. Shut-off, flow and pressure valves.6.1 Shut-off valves.6.2 Construction types of shut-off valves.6.3 Flow valves.6.4 Construction types of flow valves.6.5 Pressure valves.6.6 Construction types of pressure valves. 6.7 Timing valves.

7. Hydraulic system 7.1 Symbology of the elements of the system. 7.2 Power transmission and control. 7.3 Circuits with single effect cylinders. 7.4 Circuits with double effect cylinders. 7.5 Sequences of work cycle.


208

ObjectiveIdentify the mechanisms of mechanical and electromechanical groups of machines, describing the functions they perform as well as their technical characteristics. Interpret and elaborate, sketch of sets, parts and diagrams of hydraulic and pneumatic circuits of machinery with the required precision.

Designed forEngineering Areas, in maintenance, or technical areas.


1. Bands, cables and chains1.1 Types of bands and their applications1.2 V-belts and toothed bands

2. Types of cables and applications2.1 Regular torque and parallel torsion cables 2.2 Cable selection

3. Chains3.1 Parts of a chain3.2 Types of chains and applications

4.Bearings4.1 Types of bearings4.2 Ball and roller bearings4.3 Bearings

5. Gears, couplings and reducers5.1 Straight and helical gears5.2 Bevel and hypoid gears5.3 Rigid, flange and chain couplings5.4 Couplings of grids and cardanic5.5 concentric arrows reducers and parallel arrows5.6 Arrow reducers at 90 o and endless gearboxes and crown.

6. Transmissions 6.1 Introduction to transmissions 6.2 Transmission ratio 6.3 Installation and inspection of pulleys 6.4 Transmission by gear 6.5 Transmission by bands 6.6 Transmission by chains


209

ObjectiveAimed at those who wish to know or deepen the design techniques used in conventional pneumatic automations.

Designed forPeople who install pneumatic systems, electricians, maintenance of industrial mechanical systems and those who develop related functions.


1. Basic concepts of pneumatics.1.1 Characteristics and advantages of pneumatics.1.2 Disadvantages of pneumatics.1.3 Structure of pneumatic systems.1.4 Physical foundations.1.5 Properties of air. 1.6 Law of Boyle - Mariotte. 1.7 Law of Gay - Lussac.

2. Generation and supply of compressed air.2.1 Compressors. 2.2 Accumulators. 2.3 Air dryers. 2.4 Air distribution. 2.5 Maintenance unit.

3. Pneumatic actuators.3.1 Cylinder of simple effect.3.2 Double effect cylinder.3.3 Rotary actuator.3.4 Oscillating actuator.3.5 Pneumatic motors. 3.6 Construction types of pneumatic actuators

4. Valves of roads.4.1 Types.4.2 2/2 way valves.4.3 3/2 way valves.4.4 5/2 way valves.4.5 Construction types of rail valves.


210

5. Shut-off, flow and pressure valves.5.1 Shut-off valves.5.2 Construction types of valves closing.5.3 Flow valves.5.4 Construction types of valves flow.5.5 Pressure valves.5.6 Construction types of valves Pressure.5.7 Timing valves.

6. Pneumatic systems6.1 Symbols of components tires6.2 Actuation of a cylinder simple effect.6.2 Actuation of a cylinder Double effect.6.3 Circuits with two and three cylinde.


211

ObjectiveTrain the assistant staff in the skills and knowledge related to the operation and maintenance of industrial electrical substations. The participants will acquire solid skills in different types of maintenance of substations, such as corrective, predictive and preventive maintenance.

Designed forPersonnel in charge of the operation and maintenance of electrical substations.

Duration8 hours.

1. Basic Components Of A SubstationA) Power TransformerB) Bars Or Buses C) Disconnection EquipmentD) Protection EquipmentE) Earth NetworkF) Instrument Transformers.

2. Maintenance of Substations A) Field Tests to TransformersB) Field Tests to SwitchesC) Field Tests to Lightning RodsD) High Potential Tests to BarsE) Tests to Power CablesF) Tests to Power Capacitors.G) Testing the Resistance to the Earth Network.


212

ObjectiveTo make known the basic electrical symbols of general use, the nomenclature of the elements and reading of real plans. To get attendees familiar with the representation systems, the industrial and resistance electrical plans as well as knowledge in electronics and flowcharts.

Designed forProfessionals in the electrical / electronic sector interested in the compression and interpretation of electrical drawings.

Duration16 hours.

1. Introduction to Electrical Drawings1.1 Previous Knowledge of Electrical Drawings1.2 Types of Electrical Drawings

2. Electrical Plans: Symbology and Identification2.1 Symbology and Identification2.2 ANSI Standards2.3 IEC / CEI Standards

3. Basic Connection Schemes3.1 Force diagrams3.2 Control diagrams

4. Single-line diagrams4.1 Definition of Unifilar Schemes4.2 Representation of Secondary Schemes

5. Electrical Circuits: Features5.1 Schematic diagrams5.2 Representation method

6. Electrical Circuits: Analysis6.1 Basic circuits6.2 General circuits

7. Electrical Plans: Interpretation7.1 Identification of Elements in Electrical Drawings7.2 Method for Troubleshooting7.3 Plans with Electric Circuits in Programmable Controllers (PLC).


213

ObjectiveThat the student acquire the knowledge and skills necessary to interpret the graphic representation system used in mechanical design plans.

Designed forEngineers, technical engineers, industrial and product designers, superior technical draftsmen in mechanical manufacturing design, metal and naval sector technicians, product development technicians, professors, students, and in general to anyone interested in interpreting of mechanical planes.

Duration16 hours.

1. The technical drawing1.1 Format1.2 Lines1.3 Linear Scales

2. Orthogonal projection2.1 Introduction to Plane Projection2.2 ISO E Projection Systems2.3 ISO A Projection Systems

3. Cuts3.1 Representation of the Cut of the Plane3.2 Partial Cut

4. Dimensioning systems4.1 Basic Definitions4.2 Dimensioning Rules

5. Conicity and inclination5.1 Conicity and Tilt

6. Threads6.1 General characteristics of threads6.2 Representation of Screws and Nuts6.3 Thread dimensions

7. Gear symbology7.1 General Characteristics7.2 Cylindrical and conical gears7.3 Representation of the Gears


214

ObjectiveAttendees and those interested in this course become familiar or, where appropriate, specialize in the use of these tools and learn their management, maintenance and correct use.

Designed forDirected to professionals and interested in the subject, personnel of service, maintenance and repair of machinery.

Duration8 hours.

1. What is a split bearing?2. Parts of the split bearing3. Utilization of the split bearing4. Lubrication and alignment of bipartite

bearings5. Installation tolerances and installation

practice6. Installed bipartite bearing inspection

practice7. Preventive maintenance practice8. Corrective maintenance practice


215

ObjectiveEnsure that the assistant safely operates gases applied to welding and cutting. You will know security techniques and you will be able to optimize the resources, besides preparing it to apply all the acquired knowledge and to be able to develop your work.

Designed forPeople who are attracted to this type of work and wish to work in welding workshops, industrial assembly companies, the industrial mechanics and construction sector.

Duration16 hours.

1. Introduction - Facilities and equipment -Oxygen for welding - Acetylene for welding -Safety standards in the handling of tanks / containers / cylinders. - Portable equipment for oxyacetylene welding - The welding torch -Nozzle sets - Pressure regulating valves (Pressure reducing valves) - Oxygen and acetylene hose. - Lighters, goggles, protective clothing.

2. Basic exercises for the set-up of the equipment and ignition of the flame - Assembly of the equipment - Lighting of the flame - Regulation of the flame - Checking the different types of flames - Characteristics of the flame

3. Preliminary exercises for the correct functioning of oxyacetylene equipment -Welding in horizontal - Fusion lines without material supply - Position and movements of the torch - Deposit of cords with material supply - Choice of rod - Handling of the rod -Butt joints - Unions butt with raised edges -External angle welds - Overlap welding


216

ObjectiveIt is intended to answer the following questions:• How electric power is generated and controlled in the industry. • Know the basic concepts of an electrical system and apply them • How electric power is distributed and its control of it. • How to recognize electrostatic hazards that cause fire and explosion. • How to control the electrostatic charge to reduce the risk. • Application of NOM-022-STPS-2015. (Static electricity in work centers)• Introduction of NOM-029-STPS-2011 (Maintenance of electrical installations in work centers).

Designed forPrevention Managers. - Security Manager. -Engineers and project technicians and / or maintenance of process industries with electrical risks. - Prevention technicians.

Duration16 hours.

1. What is electricity?• Voltage, Current and Resistance• Types of loads• Electric power• Three-phase, two-phase and single-phase

systems.• Power Factor.

2. Industrial electrical installations• Types of substations.• Industrial type MV distribution.• BT industrial type distribution.

3. Three-phase systems• Three-phase balanced systems.• Unbalanced three-phase systems• Grounding system and grounded.

4. Maintenance to Substations in MT• Maintenance to connections• Maintenance to substations• Maintenance to Transformers and tests.• Maintenance to distribution boards• Maintenance to electrical distribution in BT


5. NOM-022-STPS-2015, Static Electricity in Work Centers - Safety Conditions.• Definitions.• Obligations of the employer• Obligations of workers.• Security conditions.• Measurement of earth resistance of the

grounding network.• Procedure for Conformity Assessment.

6. Static electricity• What is static electricity?• Appropriate selection of materials in

installations and work equipment.• Equipotential bonding of all conductive

elements to ground.• Control of the relative humidity of the air.• Proper choice of work clothes.• Individual protection equipment for

antistatic safety.

7. NOM-029-STPS-2011, Maintenance of electrical installations in work centers.• Definitions.• Obligations of the employer.• Obligations of workers.• Security conditions.• Measurement of earth resistance of the

grounding network.• Procedure for the Assessment of

Conformity.


219

ObjectiveThe participant will know the operation and operation characteristics of the Solid Works program, and upon completion the participant will be able to create, edit and manipulate parts through proper program management.

Designed forEngineers, technicians, students and all types of people related to the design and engineering area.


• Previous trainings1. Mathematics 2. Basic metrology 3. Basic concepts of drawing

• Design of Layouts 1. Methods for interpretation of views 2. Symbology and interpretation 3. Basic components of a layout 4. Annotations and tolerances

• Starting Sketching1. Introduction to Solid Works 2. Recognizing assembly parts and drawings3. Control of sketch options4. Sketches

4.1 Using the line 4.2 Using the circle 4.3 Using the spline4.4 Using a reference plane 4.5 Using the rectangle 4.6 Using the arc 4.7 Using the ellipse 4.8 Using a text 4.9 Using the slot

4.10 Using the polygon 4.11 Using the chamfer and the fillet4.12 Use of the point


220

• Edit1. Editing objects1.1 Trimming entities1.2 Lengthening entities1.3 Converting entities to sketch1.4 Disassembly of entities

2. Duplication of objects2.1 Symmetry of identities2.2 Management of a rectangular matrix2.3 Management of a polar matrix

3. Changing objects3.1 Moving entities3.2 Copying entities3.3 Rotating entities3.4 Scale adjustment3.5 Sketch entities

• Basic modeling operations1. Extrude2. Extrude with cut3. Revolution4. Revolution with cut5. Sweep6. Coating7. Cutting sweep8. Coated cutting9. Rounding10. Rectangular matrix11. Polar matrix12. Nerves emptied13. Symmetry


221

ObjectiveThe participant will know the operation and operation characteristics of the Solid Works program, and at the end the participant will be able to create, edit and manipulate derived pieces by configuring design tables, as well as making manufacturing plans through a correct management of the program.



Previous trainings 1 Mathematics 2. Basic metrology3. Basic concepts of drawing

Design of Layouts1. Methods for interpretation of views 2. Symbology and interpretation3. Basic components of a layout4. Annotations and tolerances

Advanced modeling operations1. Reference planes 2. Extruded with exit angles 3. Extruded with cut out angles 4. Revolution in space 5. Revolution with cut in space6. Advanced sweeping 7. Advanced coating 8. Cutting Advanced sweeping 9. Advanced coated cutting 10. Advanced rounding 11. Advanced casting ribs 12. Insertion of drills

Configuration of pieces1. Derived pieces2. Parts version by configuration3. Parts version by design table4. Definition of pieces by means of equations 5. Metal sheet

Layouts 1. Standard templates 2. Standard views 3. Model view 4. Projected view 5. Auxiliary view 6. Section view 7. Detail view 8. Partial section 9. List of materials creation


222

ObjectiveThe participant will know the operation and operation characteristics of the Solid Works program, and upon completion the participant will be able to create, edit and manipulate assemblies as well as simulate and animate them through proper program management.



• Previous trainings1. Mathematics2. Basic metrology3. Basic concepts of drawing

• Design of Layouts1. Methods for interpretation of views2. Symbology and interpretation3. Basic components of a layout 4. Annotations and tolerance

• Assemblies1. Insertion of components 2. Restrictions of degrees of freedom3. Positional relationships4. Interference and collision detection5. Explosion of devices

• Computer animation1. Turns, collapses and explodes devices 2. Creation and editing of trajectories 3. Animation playback and recording

• Fault analysis1. Border conditions2. Security factor3. Static analysis4. Interpretation of results


223

Objective• Understand Excel as an

application with utility in data management.

• Acquire experience on calculation tools used in Excel sheets.

• Perceive Excel as an instrument of work in the exhibition of data.

Designed forPublic in general with basic knowledge of the use of the computer.

Duration8 hours.

1. What is Excel?2. Identify the elements of the interface3. Excel terminologies4. Work with the ribbon5. The dialogue box initiator6. Save Excel books7. Open workbooks8. Insert leaves9. Rename leaves10. Rearrange sheets11. Group and ungroup leaves12. Apply colors to labels13. Remove leaves14. Enter data in Excel15. Numerical values and texts16. Insert formulas17. Modify the contents of a cell18. Apply formats to cells19. Enter dates and times20. Apply formats to numbers21. Operators in the formulas22. Use basic functions in formulas23. Formula errors24. Exercise to enter text, numbers and formulas25. Basic functions: SUM, COUNT, MIN, MAX and AVERAGE26. Basic trigonometric functions27. Absolute and mixed references28. Basic mathematical functions29. Convert an arabic to a roman number30. Functions COUNTA, COUNTER.BLANK, COUNTIF and SUM.31. Logical functions32. Nested logical functions33. Text functions34. Create a mini graphic with REPEAT35. Nested text functions36. Time-related functions37. Functions of searching and referencing38. Excel tables


224

Objective• Understand Excel as an application with

utility in information management.• Knowledge of various calculation tools used

in Excel sheets.• Discover Excel as a powerful instrument in

the creation of graphics.

Designed forPublic in general with basic knowledge ofExcel.

Duration12 hours.

1. What are the schemas in Excel?2. Creation of schemes3. What are filters in Excel4. Creation of filters5. Types of filters6. Advanced filter7. Dynamic tables8. Operation of a dynamic table9. Creating a dynamic table10. Parts of a pivot table11. Format of the design of a dynamic table12. Format of values in a pivot table13. Filter and sort data in a PivotTable14. Segmenting a pivot table15. Modifying fields in a pivot table16. Modifying the type of calculation in a

pivot table17. Data source of a dynamic chart18. Creating a dynamic graphic19. Relocating a dynamic graphic20. Tips on structuring.21. Tips on the format22. Form tips


225

Objective• Make known the user of Excel, which is an

application with means of developing applications in Visual Basic.

• Use and understanding of the types of macros.

• Development of applications through programming in Excel.

Designed forGeneral public with intermediate knowledge of Excel.

Duration20 hours.

1. General programming environment 1.1 Introduction to programming.1.1.1.What is programming?1.1.2. Object-oriented programming.1.1.3. Types of macros.

1.2. Recorded macros.1.2.1. Phases in the recording.1.2.2. Forms of execution1.2.3. Assignment of macros.

1.3. Book enabled for macros.1.3.1. Record a book with macros.1.3.2. Security level of Excel.1.3.3. Enable macros.

2. General programming environment 2.1. Elements of the Editor window.2.2. Management of modules.2.2.1. Insert normal modules.2.2.2. Change in name.2.2.3. Remove.

2.3. Basic notions in the programming.2.3.1. Object-oriented programming.

2.3.1.1. Objects.2.3.1.2. Set of objects.2.3.1.3. Properties

2.3.2. Difference between methods and properties.2.3.3. Types of procedures.

2.4. General identification of code.2.4.1. Start and end of a procedure.2.4.2. Comments.2.4.3. Errors in the code.2.4.4. Instructions.2.4.5. Reserved words


226

3. Visual Basic Programming for Excel3.1. First steps in programmed macros. 3.2. Forms of execution

3.2.1. From the view tab.3.2.2. With the Visual Basic editor.3.2.3. Assigned to an object.3.2.4. Calling it with another macro.

3.3. Manipulating the different objects.3.3.1. Workbooks3.3.1.1. Activeworkbook.3.3.1.2. Thisworkbook.3.3.1.3. Workbooks3.3.2. Spreadsheets or chart.3.3.2.1. Activesheet.3.3.2.2. Worksheets3.3.2.3. Sheets.3.3.3. Reference to cells.3.3.3.1. Activecell.3.3.3.2. Cells.3.3.3.3. Abbreviated notation.3.3.3.4. Range.

3.4. Properties and methods3.4.1. Applied to workbooks.3.4.2. Used in sheets.3.4.3. Directed to cells.

3.5. Variables and constants.3.5.1. Option explicit.3.5.2. Declaration of variables and constants.3.5.3. Type of data.3.5.4. Use and utility.3.5.5. Assignment of values.

3.6. Code based on conditions.3.6.1. Managing the IF logical function.3.6.2. Applying the Select Case.

3.7. Using the Cycles in Visual Basic.3.7.1. When the condition is true (Do while).3.7.2. Until the condition is false (Do Until).3.7.3. Defining how many times you want to run the cycle (For).


227

Objective• Know how AutoCAD is a tool to help design.• Develop skills in computer-aided design.• Understand various useful commands formaking drawings.

Designed forGeneral public with basic knowledge oftechnical drawing.

Duration16 hours

1. Introduction to AutoCAD1.1. AutoCAD screen.1.2. Ways to give instructions1.3. Command Line.1.4. Selection of objects.1.5. Configuring the stroke area.

1.5.1. Drawing limits.1.5.2. Drawing Units.1.5.3. Snap and grid.

1.6. First commands.1.6.1. Zoom1.6.2. Ortho.1.6.3. Circle1.6.4. Objects snap.1.6.5. Break.

2. Handling the coordinate system2.1. Concept.2.2. Use of Startup2.3. Types of coordinates.

2.3.1. Absolute coordinates.2.3.2. Relative coordinates.2.3.3. Polar coordinates.2.3.4. Entry of direct distances.

2.4. Moving objects2.5. Step by step drawing

3. Basic construction tools3.1. Working with Rectangle3.2. Object Snap tools.3.3. Executing Trim on objects.3.4. Creating objects with Polygon.3.5. Managing the properties.3.6. Regeneration of the stroke.


228

4. Geometric construction and editing4.1. Extending objects.4.2. Creating arcs in angles.4.3. Convert objects to polylines.4.4. Working with equidistance.4.5. Ungroup an object (s).4.6. Screen panning4.7. Exercising turns in objects.

5. Properties and organization5.1. Use of the assistant when starting a drawing.5.2. Occupying the Multiline command.

5.2.1. Concept.5.2.2. Edition.5.2.3. Use.

5.3. Use of layers and properties of objects.5.4. Match Properties.5.5 Utility of Named Views.

6. Spelling views6.1. Running Construction line.6.2. Use of Object Snap Tracking in the stroke.6.3. Clean trace screen.6.4. Manipulation of the scale in space Model.

7. Annotations and basic dimensions7.1. Dimension tools.7.2. Dimension style

7.2.1. Changing the preset.7.2.2. Customize a style

7.3. Introducing text.7.3.1. Simple line7.3.2. Multiple lines.

8. Templates and plotting8.1. Working with different design presentations.8.2. Working with templates.

8.2.1. Record a template.8.2.2. Using templates

8.3. Producing symmetry8.4. Making several objects with Array.8.5. Acting with Viewport.8.6. Preview and printing.


229

Objective• Understand how AutoCAD is a tool for

3D design.• Develop skills in drawing using the Z

coordinate.• Learn various useful commands for

handling solid objects

Designed forGeneral public with knowledge of 2DAutoCAD.

Duration20 hours

1. Isometric Drawing1.1. General knowledge of 2D.1.2. Management of the isometric perspective.1.3. Drawing isometric circles.1.4. Isometric dimensioning.

2. Basic 3D terminology2.1. Coordinate systems.2.2. Using the IdPoint command.2.3. Types of coordinates.2.3.1. Cylindrical2.3.2. Spherical2.4. Manipulating the height of objects.2.5. Handling 3D Views.2.5.1. Changing views2.5.2. Parameters of the point of view.2.5.3. Point of view.2.6. Elevating objects.

3. Tracing lines on the Z axis3.1. Drawing step by step.3.2. The use of Polar traking.3.3. Knowing the tools of Views.3.4. Using Dinamic rotation.

4. Basic tools4.1. Drawing with 3D Face.4.2. Knowing the difference with PFace.4.3. Define a new coordinate system.4.4. Plotting with the 3D Polyline command.4.5. Show the presentation with windows.


5. Surfaces5.1. Designing with Meshes.5.2. Designing with surfaces per revolution.5.3. Scratching with tabulated surface.5.4. Projecting with regulated surface.5.5 Manipulating the Shadows of objects.5.6. Illustrating objects with Edge Surface.

6. Design with 3D objects6.1. Tracing 3D objects6.1.1. Use of Cone.6.1.2. Using the Dish command.6.1.3. Dome application in the stroke.6.2. Drawing solids.6.2.1. Using in solid Box.6.2.2. Driving Wedge in the layout.6.2.3. Resorting to Pyramid.6.2.4. Applying Cone in the design.6.2.5. Command Spheere.6.2.6. Using the Torus command.

7. Operation with solids7.1. Boolean operations7.1.1. Union.7.1.2. Difference.7.1.3. Intersection.7.2. Taking advantage of the Matrix tool.7.3. Resorting to symmetry.7.4. Applying 3D spins7.5. Learn to align objects.


231

ObjectiveThat the participant acquires the skills on the use of Lotus in the use of mail, file of it, agenda and types and exercises.

Designed forAny participant who has and / or requires to handle this tool.


Module 1Use of the Mail1.1 New Mail1.1.1 Use of To / use of CC / use of BCC1.2 Reply mail1.2.1 Sender only / All recipients1.3 Forward email 1.4 Send 1.5 Save as Draft 1.6 Send and File

Module 2.2. Format the email2.1 Change sources2.2 Align sources2.3 Add Bullets / numbers2.4 Add tables and format2.5 Add attachments / files

Module 33. Mail Preferences3.1 Basic 3.2 High Importance3.3 Return Recipient3.4 Sign3.5 Encrypt3.6 Mark as Confidential

Module 44. Track to Mail (speed dial)Module 55. Create Out of Office


Module 6.6. Control spam6.1 Management and configuration of rules

Module 7.7. Post archiving7.1 Folder creation / Mail classification7.2 Creating and using rules for archiving 7.3 Archiving query

Module 8. 8. Agenda8.1 Calendar access 8.2 View by day, week, mont8.3 Creation of Metting / a single day / recurrent8.4 Creation of Reminder / a single day / recurrent8.5 Creation of Appoinment / a single day / recurrent8.6 Creation of Anniversary / a single day / recurring8.7 Creation of ALL Day Event8.9 Creation of Groups for handling of Agenda 8.10 Query8.11 Debugging of Agenda

Module 99. Tips and Exercises9.1 Mail9.2 Color management9.3 Icons according to the recipients9.4 Do not respond with attachments9.5 Keep attachments on hard disk9.6 Delete emails9.7 Mark as read / unread9.8 Spell check9.9 Add DB links9.10 Add doc links


233

Objective• Develop an effective form of project

management.• MS Project utility as a project

management application.• Use and application of different tools

in the management of activities.

Designed forPeople related to the administration of projects and the general public interested in the subject.

Duration16 hours

1. General project management1.1. General concepts.1.2. Creating a plan1.3. General environment of the screen.1.4. Programming a project.1.5. Creating new projects1.6. Declaring their properties.1.7. Manipulating the time scale of time.

2. Learning the Project database2.1. Starting the programming.2.1.1. Types of activities2.1.2. Defining the duration in tasks.2.1.3. Declaration of milestones.2.2. Edition of a project.2.2.1. Accommodating tasks.2.2.2. Add new tasks to the project.2.2.3. Elimination of unnecessary tasks.2.2.4. Create a link between tasks.2.2.5. Turn a task into a milestone.2.3. Conditioned by the effort.2.3.1. What is a task conditioned by the effort?2.3.2. Modification of a task.2.3.3. Predetermine this feature.2.4. Repetitive task management.2.5. Establishing the dependency between tasks.2.5.1. Type of delimitation.2.5.2. Taking into account the advance and postponement in the activities.2.5.3. Offset an activity.


2.6. View handling2.7. Schematization of a project.2.7.1. Create a scheme2.7.2. Show / hide details.2.7.3. Numbering of tasks.

3. Work with 2C5D963.1. Assignment of resources.3.2. Distribution of costs.

4. Modifying work hours4.1. Pre-established base calendar.4.2. Create a new calendar4.3. What is a 24 hour calendar?

5. Programming resources5.1. Units, duration and fixed work.5.2. Work profiles5.3. Edit a profile.

6. Project monitoring6.1. Monitoring of the progress process.6.2. Declaration of a baseline.6.3. Use of filters and sorting.6.4. Customization of tables, views and reports.6.5. Project statistics.

7. Plan adjustment7.1. Workload management7.2. Show workloads7.3. Over-allocation of resources.7.4. Conflict resolution.

8. Project control8.1. Update the rest of the project.8.2. Gantt tracking.8.3. Project data.8.4. Lines of progress.8.5. Reports.8.6. Linking different projects.8.7. Create a resource fund.


235

Objective• Know and acquire practical skills to make computer-aided drawings.• Develop skills autonomously in the management of the DraftSightapplication.• Understand various useful commands for the realization of drawings.

Designed forGeneral public with basic knowledge of technical drawing.

Duration16 hours.

1. Introduction to the DraftSight1.1. DraftSight interface1.2. Ways to give instructions1.3. Command Line1.4. Selection of objects1.5. Configuring the stroke area1.5.1. Drawing limits1.5.2. Unit system1.5.3. Hitch and grid1.6. First commands1.6.1. Zoom1.6.2. Ortog1.6.3. Circle1.6.4. Engagement of entities1.6.5. Divide

2. Handling the coordinate system2.1. Concept2.2. Types of coordinates2.2.1. Absolute coordinates2.2.2. Relative coordinates2.2.3. Polar coordinates2.2.4. Entry of direct distances2.3. Moving objects2.4. Step by step drawing

3. Basic construction tools3.1. Working with Rectangle3.2. Tools Engagement of entities3.3. Running Crop objects3.4. Creating objects with Polygon3.5. Managing the properties3.6. Reconstruction of the stroke


236

4. Geometric construction and editing4.1. Lengthen objects4.2. Round off corners of objects4.3. Convert objects to polylines4.4. Working with equidistance4.5. Ungroup an object (s)4.6. Screen panning4.7. Exercising turns in objects

5. Properties and organization5.1. Occupying the enriched line command5.1.1. Concept5.1.2. Edition5.1.3. Use5.2. Using layers and properties of objects5.3. Match Properties5.4. Labeled View Utility

6. Spelling views6.1. Running infinite line6.2. Refresh layout screen6.3. Manipulation of scale in space Model7. Annotations and basic dimensions7.1. Dimension tools7.2. Dimension style7.2.1. Changing the preset7.2.2. Customize a style7.3. Introducing text7.3.1. Unique note7.3.2. Note

8. Templates and plotting8.1. Working with different design presentations8.2. Working with templates8.2.1. Record a template8.2.2. Using templates8.3. Producing symmetry8.4. Making several objects with Pattern8.5. Acting with Mosaic of views8.6. Preview and print


237

ObjectiveThe participant will know the characteristics of operation and operation of the CATIA program, and at the end the participant will be able to create, edit and manipulate pieces through a correct management of the program.



1. Previous trainings1.1Mathematics 1.2 Basic metrology1.3 Basic concepts of drawing

2. Design of Layouts2.1 Methods for interpretation of views2.2 Symbology and interpretation2.3 Basic components of a layout2.4 Annotations and tolerances

3. Beginning Sketching3.1 Introduction to CATIA3.2 Recognizing assembly parts and drawings 3.3 Control of sketch options

4. Sketches4.1 Use of line4.2 Use of the circle4.3 Use of spline4.4 Use of a reference plane4.5 Use of the rectangle4.6 Use of the arch4.7 Using the ellipse4.8 Using a text4.9 Using the slot4.10 Using the polygon4.11 Using the chamfer and fillet4.12 Using the point


238

Edit

1. Editing objects1.1 Trimming entities1.2 Lengthening entities1.3 Converting entities to sketches1.4 Displacement of entities

2. Duplicating objects2.1 Symmetry of identities2.2 Handling a rectangular matrix2.3 Handling a polar matrix

3. Changing objects3.1 Moving entities3.2 Copy entities3.3 Turn entities3.4 Scale adjustment3.5 Sketch entities

Basic modeling operations1. Extrude2. Extrude with cut3. Revolution4. Revolution with cut5. Sweeping6. Coating7. Cutting sweep8. Coated cut9. Rounding10. Rectangular matrix11. Polar matrix12. Nerves empty13. Symmetry


239

ObjectiveThe participant will know the operation and operation characteristics of the CATIA program, and at the end the participant will be able to create, edit and manipulate derived pieces by design tables configuration, as well as make manufacturing plans through a correct management of the program.



1. Previous trainings• Mathematics • Basic metrology• Basic concepts of drawing

2. Design of Layouts• Methods for interpretation of views• Symbology and interpretation• Basic components of a layout• Annotations and tolerances

3. Advanced modeling operations• Reference planes • Extruded with exit angles• Extruded with cut out angles • Revolution in space• Revolution with cut in space• Advanced sweeping• Advanced coating• Cutting Advanced sweeping• Advanced coated cutting• Advanced rounding• Advanced casting ribs• Insertion of drills

4. Configuration of pieces • Derived pieces • Parts version by configuration• Parts version by design table • Definition of pieces by means of equations • Metal sheet

5. Layouts • Standard templates • Standard views • Model view• Projected view• Auxiliary view• Section view • Detail view • Partial section


240

ObjectiveThe participant will know the operation and operation characteristics of the CATIA program, and upon completion the participant will be able to create, edit and manipulate assemblies as well as simulate and animate them through proper program management.



1. Previous trainings • Mathematics • Basic metrology • Basic concepts of drawing

2. Design of Layouts• Methods for interpretation of views• Symbology and interpretation• Basic components of a layout• Annotations and tolerances

3. Assemblies • Insertion of components• Restrictions of degrees of freedom• Positional relationships • Interference and collision detection• Explosion of devices

4. Computer animation• Turns, collapses and explodes devices • Creation and editing of trajectories• Animation playback and recording

5. Fault analysis• Border conditions• Security factor• Static analysis • Interpretation of results


241

ObjectiveThe participant will use the computational tools to improve their administrative performance and productivity in the office.

Designed forPersonnel that performs administrative and service functions that require knowledge and application of the latest computer tools to improve their work performance, using the appropriate software that favors the development of their activities.


Module 1 - Microsoft Windows and Internet• Introduction to the Microsoft Windows operating system.• Handling of disks, folders and files.• The Internet and its services.• Email with Microsoft Outlook

Module 2 - Processing of information with Word and Excel.• Introduction to Microsoft Office.• Introduction to the word processor Word.• Application of text formatting.• Creating extensive documents.• Elaboration of tables.• Advanced Word themes.• Introduction to the Excel spreadsheet.• Formulas and functions.• Preparation of graphs.• Advanced Excel topics.

Module 3 - Presentations with PowerPoint and Photoshop.• Introduction to presentation software.• Creation and editing of slides.• Editing a presentation.• Advanced PowerPoint options.• Vector graphic and bitmap design.• Adobe Photoshop management.


Module 4 - Publisher and Print ShopPublisher• Publisher work environment• Creation of publications (calendars, cards, diplomas, banners, posters)• Work with graphics and general objects

Printing Workshop• Configuration of brochures, triptychs for printing• Generation of PDF files for printing• Duplex, manual and automatic printing• Examples and printing of mail merges• Printing in Word, Excel and Publisher


243

ObjectiveAnalyze and model productive systems and services, through the simulation of continuous and discrete events in order to know them thoroughly and improve their operation with the best combination of system resources.

Designed forStudy engineers, Project Managers, Project Engineers, Managers and in general to all professionals and decision makers interested in simulation and who have the challenge of making better decisions-faster.


1. Features in Promodel1.1. Basic elements1.2. Graphic Editor1.3. Results1.4. Stat :: Fit1.5. Turn editor2. Promodel Statutes2.1. Cutting or Derating2.2. Loteo or Combine2.3. Movement Statutes2.4. Join2.5. Load / Unload2.6. Get, free and Use2.7. If-Then2.8. Route2.9. Variables INC and DEC2.10. Route blocks2.11. Inspection / Probability Routes2.12. Change the graphs of the entities2.13. Transport bands2.14 Waiting lines2.15. Resources2.16. Physical networks of roads2.17. Interfaces of physical road networks2.18. Multiple Operators 2.19. Attributes2.20. User Distribution (Discrete and Continuous)2.21. Probability distributions2.22. Clock and Log functions2.23. Dead time of locations2.24. Shifts2.25. Interpretation of results3. Practical applications3.1.1. Model waiting lines3.1.2. Modeling a system that includes more than one process3.1.3. Integrative model


244

ObjectiveAt the end of this course, the participant will know how to recognize the benefits of implementing ITIL® in their organization.

Designed forManagers and directors, project managers, quality managers, development managers, systems managers, Service Desk, customer and customer service, technology and business consultants as well as students and academics.

Duration16 hours.

1. ITIL Basics1.1. History and ITIL Concept1.2. The bookstore1.3. Characteristics of the Library1.4. The ITIL v3 certifications

2. Service strategy2.1. Creation of Value through the Service2.2. Management of the Services Portfolio2.3. Demand management2.4. Financial management

3. SERVICE DESIGN3.1. Management of service levels3.2. Management of the Service catalog3.3. Availability Management3.4. Information Security Management3.5. Management of Suppliers3.6. Capacity management3.7. Management of Continuity

4. Service Transition4.1. Change management4.2. Change management process4.3. Configuration management4.4. Management of Versions and Deployments

5. Operation of the Service5.1. Center of services5.2. Management of incidents


246

ObjectiveKnow the points required by the client in the CTPAT certification system.

Designed forStaff involved in the subject of C-TPAT.

Duration16 Hours (Theory and practice).

1. Suspicious packages.• Record of receipts.• Review and inspection of packages.• Possible contaminations.• Package scanning.• Stallation.

2. Correspondence management• Types of pollution in correspondence and parcel service.• Basic package inspection.• What to do in case of suspicion.

3. Registries and Income of external personnel• Identification of third-party personnel.• Approach and approach.• Actions and procedure to deal with outside personnel.

4. Scalar process. (Training of internal conspiracies)• Risk analysis.• Critical points in the escalation procedure.

5. Threat awareness.• Unfolding of awareness (basic brochure).• Reception announcements and throughout the plant.• Re-training sessions.

6. V.V.T.T. - View, Verify, Tug, Twist.• Seal inspection and verification processStamp control.• Critical activities to include in the seal control procedure.

7. Trailer / container inspection.• Inspection of the 17 container points• Tools, frequencies, responsible.• Records

8. Identification of Drivers• Security basics.• Entry records.• Official and required documents.• Scan of drivers prior to dispatch

9. Vehicle Inspection• Entry records.• Car inspection points.• Vehicle inspection procedure.


247

Objective• Provide concepts, tools and techniques that

allow participants to manage inventories in an appropriate manner.

• Minimize "possible" stock levels and ensure stock availability (finished product, product in progress, raw material, input, etc.) at the right time.

Designed forPersonnel that carries out activities of warehouse management, inventories, materials logistics and anyone interested in the subject.

Duration8 hours

1. Basic concepts of inventory control2. ABC classification of inventories3. What should be controlled and at what level of detail?4. How much should we have invested in inventory?5. Amount to be ordered6. Graphical analysis of consumption7. Types of inventories8. Management indicators9. Costs of maintaining inventories10. Graphical consumption analysis11. Types of inventories

11.1 Raw Material Inventories11.2 Inventories of Supplies and Materials(Second order raw materials)11.3 Inventories of Products in Process11.4 Inventories of Finished Products11.5 Inventories of Products in Packaging

12. Management indicators13. Cost of maintaining inventory

13.1 Cost of Ordering13.2 Cost of holding or sustainingInventory.13.3 Stock Breakage Cost


248

ObjectiveThe participant will learn the basic concepts for proper management of a warehouse including operational, administrative and control processes aimed at safeguarding the assets assigned for temporary custody.Likewise, points related to the governance of a warehouse oriented to the standardization of work related to the performance of activities in a safe manner will be included, with a focus on zero waste (lean) and in accordance with applicable regulations.

Designed forOperational and / or administrative personnel responsible for the management of a warehouse Personnel responsible for the management of Materials, Quality (related to inspection-receipt processes), Purchasing, Logistics, Operations (considering that the same principles apply to the WIP).The course can be focused on operational or managerial personnel according to the client's needs.

Duration12 hours

1 What is a warehouse and what is its function within a productive organization?a) Main objective of a warehouseb) Stores oriented to customer service2 SKUa) Management of a suitable material masterb) Units of measure and their impact on reception, accommodation and dispatch.c) A place for everything and everything in its placed) Identification of materials (SKU #, RFID, barcodes).3 Classification of materialsa) By category: raw material, indirect, spare parts or MRO, WIP, finished product.b) ABC Classification by costc) ABC classification by rotationd) * Exercise of classification of materials by pareto(requires excel).4 Operational processes of a warehouse.a) Receiveb) Accommodatec) Assortment or Pickingd) Dispatch5 Administrative processes of a warehousea) Document management and transaction code.b) Discrepancy managementc) Returns management (from user to warehouse and from warehouse to supplier).d) Human resources managemente) Basic inventory controlsf) Expiration and lossesg) Governance in a warehouseh) Exercise of control of basic inventories in restaurant.


249

6 Physical space inside a warehousea) Typical physical areas that exist in a warehouse.b) Lay-outs for storage and circulation of people, equipment and materials.c) Space management using ABC classification.d) Different types of racks for inventory management.e) Floor storagef) Bulk storageg) Specific storage requirements (grounded racks, controlled temperature, etc).i) Physical and virtual sub-inventories.j) Identification of spaces7 Inventory Controla) FIFO and LIFO management.b) Cyclic Countsc) Physical inventoriesd) Inventory management based on the classification of the SKUs.e) Tax inventoriesf) Inventory adjustments8 Governance in a warehousea) Policies and proceduresb) Work instructionsc) Formats and reportsd) Training and cross training.9 Performance indicators of a warehousea) Inventory reliabilityb) Reliability in reception, accommodation and assortment sub-processes.c) Return indexd) Speed of dispatche) Incidents / accidents frequencyf) Returns or inventory rotationg) Obsolescence of inventories10 Management and replacement of inventoriesa) Via material planningb) VMSc) Consignmentd) In-Company Shop

11 Security in the warehousea) Applicable legislation (STPS).b) ISO and TS Standardsc) Segregation and management of hazardous materials (security diamonds).d) Signagee) Prevention and handling of incidents and accidents.f) Physical security, access control and systems to deter theft.12 Warehouse optimizationa) Study of times and movementsb) Focus read in a warehousec) Reduction of number of items and optimization of space.d) Reorganization of SKUs in the warehousee) Continuous improvement13 WMSa) What is a warehouse management system?b) Automation of the operational and administrative processes of a warehouse.c) Critical success factors for the implementation of a WMS.


250

ObjectiveUnderstand the importance of logistics and transport as well as the operation of the different means of transport. Learn to prepare a transport and logistics plan for a project as well as invoices and doubts in general.

Designed forPersonnel and companies interested in knowing the transportation processes as well as their subsequent logistics details to carry out certain tasks of that type.

Duration12 hours.

1. Regulation of the S.C.T. Weights, Measures and type of Federal Roads.

2. Type of Machinery to be Transported.2.1 (Here the customer experience is reviewed in question).

3. Type of equipment to move machinery3.1 (Platform, Semi-platform, LowBoy,Dry box, Container.)

4. Requirements for the Export Invoice.

5. The process of customs clearance

6. Customs Broker

7. Tariff Fraction to be used.

8. Doubts in general by the client.


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Objective• To know in depth the ODETTE / AIAG Global Reference.• Train evaluators to carry out internal evaluations of your organization.• Draw up action plans for improvement to adapt their management to the requirements of the Reference.• Modify the habits of your organization to make it more flexible, productive and agile.

Designed forThe course is aimed primarily at those people in the logistics area of companies wishing to implement the new Automotive Global Self-Assessment Self-Assessment model, a standard supported by the main global associations in the sector.Responsible for Procurement, Distribution Managers and all Technical Personnel involved in theLogistics Management.

MethodologyThe training will be eminently practical, combining "theoretical" aspects with exercises and analysis of a practical case.

Duration16 hours.

1. What is MMOG?2. Introduction and objectives of MMOG / LE3. Who should use MMOG?4. Applicability and Scope5. The objectives of the MMOG / LE evaluation6. The sections of MMOG / LE7. Description of Self-evaluation Process8. How to navigate the MMOG / LE evaluation

document?9. How to complete the MMOG / LE evaluation?10. How to generate a score and interpret the results?11. How to develop a MMOG / LE action plan?12. Presentation of the new template of the MMOG-LE

reference13. MMOG / LE guidelines. The 6 chapters of the

MMOG-LE14. Presentation of the questions and the 197 criteria of

the referential. The criteria F1, F2 and F315. Who should participate in the MMOG / LE

evaluation?16. Use of Lean Manufacturing concepts in materials

management17. The complete requirements for compliance with the

MMOG / LE self-assessment18. Analysis of the weaknesses, with identification of

the action items19. Communication strategies for the MMOG / LE

during your organization20. The benefits of the MMOG evaluation


revision 09 cgp-com-016 · 2019-03-25 · cqi-15 evaluation of the welding system 85 cqi-17...

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