Manager’s ForewordI am delighted to present this year’s annual report whichdemonstrates the continued hard work and success of all thoseinvolved in making Care & Repair an essential part of the communityof East Lothian. I am grateful that we continue to be very wellsupported and although we have had to make some changes in ourservice offering through the year, we have maintained our focus inproviding a quality service to our clients.

Both at a national and local level, it is acknowledged that keepingelderly and vulnerable clients safe within their own homes in the heartof local communities is definitely the way forward. Services that canhelp to prevent health issues arising or help with early interventions tostop crisis points being reached are essential.

Care & Repair sits at the centre of this strategy as an organisationwhich has been providing this service for over 25 years! Workingclosely with our partners and customers to provide not only what isneeded, but wanted too!

East Lothian has an aging population and it is important that we donot lose local organisations such as Care & Repair which can make areal difference in enabling people to choose to stay safely withconfidence in their community. The help we offer varies dependingon clients’ needs, however we are always at the end of a phone and itis that person centred friendly, helpful voice that does make adifference! It is definitely this voice that I want to hear in the future!

Bev JonesCare & Repair Manager

ANNUAL REPORT 2014

“I was satisfied withevery aspect of Care

& Repair service.Everyone I dealt with

I felt comfortablewith, they were veryfriendly and made

me feel at ease”Mrs F – Client

This has been a very busy year for this part of the service with over£440,000 capital works being completed both for the private sector andEast Lothian Housing Association. We have completed a whole range ofworks from wet floor shower adaptations to ramps, stairlifts and extensions.We offer assistance with repairs and house improvements and can projectmanage works or help to find a reputable contractor. We work closely with East LothianCouncil to promote their Trusted Trader scheme which is an excellent way for clients toreview feedback on contractor’s performance and have the opportunity to make commentthemselves.

Adaptations &Repairs Service

This year works haveincluded 58 wet floorshowers, 17 stairlifts,4 ramps, 2 extensions

& 1 kitchen adaptation

Small RepairsService

“I don’t knowwhat I’d do

without you, thankyou so much“

Ms H – Client

Statistics

Case StudyA 45 year old gentleman with MS experienced real difficulty showering and moving aroundhis home in his wheelchair. Though an 80% grant was awarded from East Lothian Council, theclient struggled to fund the balance which jeopardised the project. Fortunately we managedto source charitable funding which allowed the work to proceed.

The work, incorporating a wet floor shower, permanent ramp at the front door and internaldoor widening has significantly improved the gentleman’s independence and safety at home.

Home Safety Service

Gardening Service

Care & Repair were very fortunate tocontinue these two fantastic services into2013. The Home Safety Service offeredsafety checks to identify potential risks andhazards which may result in an accident ifleft unattended and the Gardening Serviceoffered a gardening and befriendingservice to help clients clear or maintaintheir gardens and create new friendshipsand support at the same time.

Both valuable services were very popularand assisted over 100 clients, yet despiteour best efforts, unfortunately they werenot able to continue. The popularity anddemand that exists to help people with asmall level of gardening assistance andthe value of preventing accidents hasproved the need for this assistance.

Very well done to both Jeanie Cole andElaine Hill who made such a differencerunning these services – and hopefullywe will find a way to bring this supportback to the people of East Lothian!

Age ofClients %< 50 1050-59 560-65 1066-75 1576-80 2781-90 2891-100 5

HouseholdTypes %Couple 25Couple & Family 4Female Single 51Male Single 18Single & Family 2

ReferralRoutes %Social Work/OT 68C&R 12Leaflet 4Word of mouth 2Other 2Prev used service 12

PropertyAge %Pre 1919 131919-44 111945-64 411965-82 17Post 1982 18

Health

%Chronic Illness 15Physical disability 22Mobility issues 39Dementia 6Gen poor health 12Healthy 5Mental health issues 1

55electrical

safetychecks

54grabrails &handrails

128draughtproofing

works

93door locks& handles

194home

securitymeasures

The Small Repairs Service really does make a difference tothe lives of the people it assists. For many, managing to findsomeone who they can trust to come into their home anddo a good job at a reasonable price can be very difficult.Care & Repair offers this unique service to older anddisabled people and for so many, it has now become anessential means of support.

Case StudyAn elderly lady who lives alone requested the provision of a small ramp to allow her to access andpark her mobility scooter under a covered shelter. Our Small Repairs Officer, a joiner to trade,assessed the work and safety aspects and decided this would be feasible. He created a woodenramp and delivered it a week later. Our client called to express her gratitude and to state howperfect the ramp is in assisting her to get in and out, she is delighted with it. With no cost forlabour for the service and the materials costing no more than £20, this is just one example of howwe assist our clients to remain independent at home through the use of a well-loved and trustedservice and for very little outlay.

‘More than just pleased -just superb’

Mrs G - Client

“Everything justwonderful,

thank you all”Mrs McN – Client

117securitylights/repairs

Care & Repair East Lothian18-20 Market StreetHADDINGTONEast LothianEH41 3JL

Tel: 01620 828445enquiries@careandrepaireastlothian.co.ukwww.careandrepaireastlothian.co.ukCare & Repair East Lothian is part of East Lothian Housing Association Limited. Scottish Charity No SCO28900

Income & ExpenditureFor year ended 31 March 2014 £Total Income 293,691ExpenditureStaff costs 222,138Admin & Management Services 15,386Travel & Subsistence 16,149Direct overheads 14,669Indirect overheads 25,349Total Expenditure 293,691

Lighting the way ....This year we widened the opportunity for clients to receive help. Households withouta security light in-situe could receive a free sensor light fitted at no cost through theSmall Repairs Service. Having a security light helps light the way on a dark night andcan offer a sense of peace of mind around callers to the door. Clients respondedenthusiastically to the offer and in no time all 50 lights were snapped up. Thefeedback has been extremely positive, with the security lights making a tangiblebenefit to the lives of our clients, helping them to feel more safe and secure at home.

Iain Stewart - Trustee

wet floor showers curved stairlifts roof repairs door widening

This year 16 householdsreceived assistance with

grant awards rangingfrom £9 to £600.

Over £7,000 worth of grant awards made to assist clients with ...

A Note from the Chair“The Charitable Trust is truly unique and very special. The only one of its kind in Scotland,it was created to support clients of Care & Repair who need repairs or adaptations to theirhome, but do not have funds to meet the necessary cost. Applications are accepted whereno alternative source can be found. Grants awarded are usually small – most less than £1,000.

In order to meet current demands, every penny we spend each year must be raised by theTrustees. Much of our income comes from small donations made by satisfied clients andtheir families, but we are always seeking out new funding streams. We are very grateful to

all our donors this year, and in particular the efforts of students from Preston Lodge School who for the secondyear in a row fundraised on our behalf. Thank you all!” Gil Gray - Chair