revised agenda - toronto public library · revised agenda (revisions marked with two asterisks **)...

98
REVISED AGENDA (Revisions marked with two asterisks**) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00 p.m. to 7:15 p.m. Toronto Reference Library, Board Room, 789 Yonge Street, Toronto The Chair and members gratefully acknowledge that the Toronto Public Library Board meets on the traditional territory of the Mississaugas of New Credit First Nation, the Haudenasaunee, the Huron-Wendat and home to many diverse Indigenous peoples. Members: Mr. Ron Carinci (Chair) Ms. Sue Graham-Nutter Ms. Lindsay Colley (Vice Chair) Ms. Dianne LeBreton Councillor Paul Ainslie Mr. Strahan McCarten Councillor Christin Carmichael Greb Mr. Ross Parry Councillor Sarah Doucette Ms. Archana Shah Councillor Mary Fragedakis Ms. Eva Svec Closed Meeting Requirements: If the Toronto Public Library Board wants to meet in closed session (privately), a member of the Board must make a motion to do so and give the reason why the Board has to meet privately (Public Libraries Act, R.S.O. 1990, c. P.44, s. 16.1). 1. Call to Order 2. Declarations of Conflicts of Interest 3. Approval of Agenda 4. Confirmation of October 24, 2016 Toronto Public Library Board Meeting Minutes 5. Approval of Consent Agenda Items All Consent Agenda Items (*) are considered to be routine and are recommended for approval by the Chair. They may be enacted in one motion or any item may be held for discussion. 6. Business Arising from the Minutes *7. City Librarian’s Report *8. **Communications 9. Presentations **-- Miroslav Glavić regarding Agenda Item Nos. 11, 14 & 15 10 minutes, including questions

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Page 1: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

REVISED AGENDA (Revisions marked with two asterisks) Page 1

Toronto Public Library Board

Meeting No 10 Monday November 21 2016 600 pm to 715 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

The Chair and members gratefully acknowledge that the Toronto Public

Library Board meets on the traditional territory of the Mississaugas of New

Credit First Nation the Haudenasaunee the Huron-Wendat

and home to many diverse Indigenous peoples

Members

Mr Ron Carinci (Chair) Ms Sue Graham-Nutter

Ms Lindsay Colley (Vice Chair) Ms Dianne LeBreton

Councillor Paul Ainslie Mr Strahan McCarten

Councillor Christin Carmichael Greb Mr Ross Parry

Councillor Sarah Doucette Ms Archana Shah

Councillor Mary Fragedakis Ms Eva Svec

Closed Meeting Requirements If the Toronto Public Library Board wants to meet in closed

session (privately) a member of the Board must make a motion to do so and give the reason why

the Board has to meet privately (Public Libraries Act RSO 1990 c P44 s 161)

1 Call to Order

2 Declarations of Conflicts of Interest

3 Approval of Agenda

4 Confirmation of October 24 2016 Toronto Public Library Board Meeting Minutes

5 Approval of Consent Agenda Items

All Consent Agenda Items () are considered to be routine and are recommended for

approval by the Chair They may be enacted in one motion or any item may be held for

discussion

6 Business Arising from the Minutes

7 City Librarianrsquos Report

8 Communications

9 Presentations

-- Miroslav Glavić regarding Agenda Item Nos 11 14 amp 15 10 minutes including questions

REVISED AGENDA (Revisions marked with two asterisks) Page 2

Toronto Public Library Board

Meeting No 10 Monday November 21 2016 600 pm to 715 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

10 Toronto Public Library Board Education ndash Ready for Reading 10 minutes

Website

Items for Approval

11 2017 Interim Budget Estimates

12 Runnymede Branch ndash Award of Tender

13 Strategic Plan Performance Measures Committee

Item for Information

a Approved Minutes of Strategic Plan Performance Measures

Committee Meetings of May 31 July 13 and Sep 20 2016

Items for Approval

b Confirmation of November 7 2016 Strategic Plan Performance

Measures Committee Meeting Minutes

c Strategic Plan 2016-2019 Accountability Framework 30 minutes

14 Toronto Public Library Board ndash December 2016 and January 2017 5 minutes

Meeting Dates

15 Holiday Closures 2017 and January 2018

Items for Information

16 2017 Operating and Capital Budgets ndash Update ndash Verbal 10 minutes

17 Audit Plan for the Year Ending December 31 2016

18 Board Resolutions ndash Status Report

19 Adjournment

Attendant Care Services can be made available with some notice

MINUTES Page 1

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-177 Call to Order

Ron Carinci Chair called the meeting to order at 605 pm Mr Carinci gratefully

acknowledged that the Toronto Public Library Board was meeting on the

traditional territory of the Mississaugas of New Credit First Nation the

Haudenasaunee the Huron-Wendat and home to many diverse Indigenous

peoples

Moe Hosseini-Ara Director Branch Operations amp Customer Experience

introduced Patricia Eastman Area Manager Ms Eastman provided a

presentation regarding the history of the Cedarbrae Branch including information

concerning the programs and services in the branch and its engagement with the

community

16-178 Declarations of Conflicts of Interest There were no Declarations of Conflicts of Interest by members of the Library

Board

Members Present

Mr Ron Carinci (Chair)

Ms Lindsay Colley (Vice Chair)

Councillor Paul Ainslie

Councillor Sarah Doucette

Councillor Mary Fragedakis

Ms Sue Graham-Nutter

Ms Dianne LeBreton

Mr Strahan McCarten

Mr Ross Parry

Ms Archana Shah

Ms Eva Svec

Regrets

Councillor Christin Carmichael Greb

4

MINUTES Page 2

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-179 Approval of Agenda Moved by D LeBreton seconded by E Svec

That the Toronto Public Library Board approves the agenda as revised to

1 add a presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Carried

16-180 Confirmation of September 26 2016 Toronto Public Library Board Meeting

Minutes

The following correction to the minutes was noted by Councillor Fragedakis

On page four of the September 26 2016 Toronto Public Library Board meeting

minutes under Presentations ndash Friends of Toronto Public Library the motion to

receive the presentation from the Friends of Toronto Public Library and

acknowledge their efforts was moved by Councillor Fragedakis and seconded by

Councillor Doucette The corrected minutes will be posted on the Libraryrsquos

website

Moved by L Colley seconded by A Shah

That the Toronto Public Library Board

1 confirms the Minutes of the September 26 2016 Toronto Public Library

Board meeting as revised

Carried

16-181 Approval of Consent Agenda Items Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 approves the consent agenda and all other items not held on consent

Carried

The following items was held for further consideration

Toronto Public Library Board ndash Self-Evaluation

Capital Budget Monitoring Report ndash September 30 2016

Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

MINUTES Page 3

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-182 Business Arising from the Minutes

a Toronto Public Library Datasets on City of Toronto Open Data Portal

Alex Hocevar Director Digital Services amp Emerging Technologies advised the

Board that Toronto Public Library datasets are available on the Libraryrsquos website

Plans are underway to add the Libraryrsquos datasets to the Cityrsquos website early in

2017

b 2017 Operating Budget Submission

Vickery Bowles City Librarian advised the Board of the following error in the

2017 Operating Budget Submission report provided at the September 26 2016

Board meeting

On Page 13 of the report McGregor Park and Weston branches were identified as

locations for Youth Hubs in 2017 Instead Youth Hubs will be installed in these

two branches in 2018 In 2017 Youth Hubs will be installed in the Albion and

Barbara Frum branches A corrected version of the report will be posted on the

Libraryrsquos website

Moved by S McCarten seconded by Councillor Ainslie

That the Toronto Public Library Board

1 receives the Business Arising from the Minutes verbal reports regarding

the Toronto Public Library Datasets on City of Toronto Open Data Portal

and 2017 Operating Budget Submission for information

Carried

16-183 City Librarianrsquos Report (Approved by Consent) That the Toronto Public Library Board

1 receives the City Librarianrsquos Report for information

Carried

16-184 Communications (Approved by Consent)

That the Toronto Public Library Board

1 receives Communication (a) from Ulli S Watkiss City Clerk City of

Toronto to Vickery Bowles City Librarian Toronto Public Library dated

September 28 2016 regarding the appointment of Councillor Christin

Carmichael Greb as the Mayorrsquos designate to the Toronto Public Library

Board for information

Carried

MINUTES Page 4

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Presentations

16-185 Maureen OrsquoReilly President Toronto Public Library Workers Union Local

4948 CUPE Maureen OrsquoReilly addressed the Board regarding the 2017 Operating Budget ndash

City Target Ms OrsquoReilly outlined the Unionrsquos concerns regarding the impact of

potential service and staffing reductions to library service A communication on

this matter from Maureen OrsquoReilly to Ron Carinci was tabled at the meeting In

addition Ms OrsquoReilly noted the Unionrsquos submissions to the Board are not posted

on the Libraryrsquos website and requested that the materials be posted

Moved by L Colley seconded by D LeBreton

That the Toronto Public Library Board

1 receives the presentation from Maureen OrsquoReilly President Toronto

Public Library Workers Union Local 4948 CUPE regarding the 2017

Operating Budget ndash City Target for information

Carried

16-186 Miroslav Glavić Miroslav Glavić addressed the Board regarding the importance of the provision of

accessible doors in all branches the importance of objective Board self-evaluation

and the possibility of scheduling Library Board meetings on some holidays such

as Easter Monday

Moved by Councillor Doucette seconded by E Svec

That the Toronto Public Library Board

1 receives the presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule for

information

Carried

16-187 Toronto Public Library Board Education ndash Cisco Collaboration

Alex Hocevar introduced Willa Black Vice President Corporate Affairs and

Victor Woo Director Ontario Public Sector Cisco Canada Ms Black and Mr

Woo provided the Board with a presentation on specific initiatives resulting from

the partnership between Cisco and the Toronto Public Library

Moved by Councillor Ainslie seconded by A Shah

That the Toronto Public Library Board

1 receives the Toronto Public Library Board Education ndash Cisco

Collaboration verbal report for information

Carried

MINUTES Page 5

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Items for Approval

16-188 Property Redevelopment Feasibility Report

Larry Hughsam Director Finance and Treasurer introduced Bill Bryck President

and CEO Anna Ritacca Director Land amp Portfolio Analysis Build Toronto and

Joe Casali Director Real Estate Services City of Toronto Mr Bryck Ms

Ritacca and Mr Casali elaborated on the Toronto Public Library pilot project

analysis as outlined in the Property Redevelopment Feasibility Report

Moved by S McCarten seconded by D LeBreton

That the Toronto Public Library Board

1 not proceed with a pilot redevelopment project at this time based on Build

Torontorsquos financial analysis that shows no excess funds would be

generated to address other state of good repair needs and

2 continues to explore development and planning opportunities for Toronto

Public Library real estate in conjunction with the City-Wide Real Estate

Review and the centralized real estate entity

Carried

16-189 2017-2019 Fundraising Priorities

Elizabeth Glass Director Policy Planning amp Performance Management

introduced Robin Fowler Senior Counsel Offord Group Ms Fowler and

Jennifer Jones President Toronto Public Library Foundation outlined for the

Board a new direction in identifying fundraising priorities for 2017-2019

Moved by R Parry seconded by E Svec

That the Toronto Public Library Board

1 approves the 2017-2019 Fundraising Priorities Neighbourhood Renewal

Building and Spaces Life Long and Self Directed Learning Innovation

New and Emerging Technologies and Access to Culture and Preserving

Heritage and

2 directs library staff to work with the Toronto Public Library Foundation to

implement the new approach to fundraising in support of the 2017-2019

Fundraising Priorities pending approval of the Toronto Public Library

Foundation Board

Carried

16-190 Motion to Extend the Meeting

Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 extends the meeting until the completion of the agenda

Carried

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 2: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

REVISED AGENDA (Revisions marked with two asterisks) Page 2

Toronto Public Library Board

Meeting No 10 Monday November 21 2016 600 pm to 715 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

10 Toronto Public Library Board Education ndash Ready for Reading 10 minutes

Website

Items for Approval

11 2017 Interim Budget Estimates

12 Runnymede Branch ndash Award of Tender

13 Strategic Plan Performance Measures Committee

Item for Information

a Approved Minutes of Strategic Plan Performance Measures

Committee Meetings of May 31 July 13 and Sep 20 2016

Items for Approval

b Confirmation of November 7 2016 Strategic Plan Performance

Measures Committee Meeting Minutes

c Strategic Plan 2016-2019 Accountability Framework 30 minutes

14 Toronto Public Library Board ndash December 2016 and January 2017 5 minutes

Meeting Dates

15 Holiday Closures 2017 and January 2018

Items for Information

16 2017 Operating and Capital Budgets ndash Update ndash Verbal 10 minutes

17 Audit Plan for the Year Ending December 31 2016

18 Board Resolutions ndash Status Report

19 Adjournment

Attendant Care Services can be made available with some notice

MINUTES Page 1

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-177 Call to Order

Ron Carinci Chair called the meeting to order at 605 pm Mr Carinci gratefully

acknowledged that the Toronto Public Library Board was meeting on the

traditional territory of the Mississaugas of New Credit First Nation the

Haudenasaunee the Huron-Wendat and home to many diverse Indigenous

peoples

Moe Hosseini-Ara Director Branch Operations amp Customer Experience

introduced Patricia Eastman Area Manager Ms Eastman provided a

presentation regarding the history of the Cedarbrae Branch including information

concerning the programs and services in the branch and its engagement with the

community

16-178 Declarations of Conflicts of Interest There were no Declarations of Conflicts of Interest by members of the Library

Board

Members Present

Mr Ron Carinci (Chair)

Ms Lindsay Colley (Vice Chair)

Councillor Paul Ainslie

Councillor Sarah Doucette

Councillor Mary Fragedakis

Ms Sue Graham-Nutter

Ms Dianne LeBreton

Mr Strahan McCarten

Mr Ross Parry

Ms Archana Shah

Ms Eva Svec

Regrets

Councillor Christin Carmichael Greb

4

MINUTES Page 2

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-179 Approval of Agenda Moved by D LeBreton seconded by E Svec

That the Toronto Public Library Board approves the agenda as revised to

1 add a presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Carried

16-180 Confirmation of September 26 2016 Toronto Public Library Board Meeting

Minutes

The following correction to the minutes was noted by Councillor Fragedakis

On page four of the September 26 2016 Toronto Public Library Board meeting

minutes under Presentations ndash Friends of Toronto Public Library the motion to

receive the presentation from the Friends of Toronto Public Library and

acknowledge their efforts was moved by Councillor Fragedakis and seconded by

Councillor Doucette The corrected minutes will be posted on the Libraryrsquos

website

Moved by L Colley seconded by A Shah

That the Toronto Public Library Board

1 confirms the Minutes of the September 26 2016 Toronto Public Library

Board meeting as revised

Carried

16-181 Approval of Consent Agenda Items Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 approves the consent agenda and all other items not held on consent

Carried

The following items was held for further consideration

Toronto Public Library Board ndash Self-Evaluation

Capital Budget Monitoring Report ndash September 30 2016

Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

MINUTES Page 3

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-182 Business Arising from the Minutes

a Toronto Public Library Datasets on City of Toronto Open Data Portal

Alex Hocevar Director Digital Services amp Emerging Technologies advised the

Board that Toronto Public Library datasets are available on the Libraryrsquos website

Plans are underway to add the Libraryrsquos datasets to the Cityrsquos website early in

2017

b 2017 Operating Budget Submission

Vickery Bowles City Librarian advised the Board of the following error in the

2017 Operating Budget Submission report provided at the September 26 2016

Board meeting

On Page 13 of the report McGregor Park and Weston branches were identified as

locations for Youth Hubs in 2017 Instead Youth Hubs will be installed in these

two branches in 2018 In 2017 Youth Hubs will be installed in the Albion and

Barbara Frum branches A corrected version of the report will be posted on the

Libraryrsquos website

Moved by S McCarten seconded by Councillor Ainslie

That the Toronto Public Library Board

1 receives the Business Arising from the Minutes verbal reports regarding

the Toronto Public Library Datasets on City of Toronto Open Data Portal

and 2017 Operating Budget Submission for information

Carried

16-183 City Librarianrsquos Report (Approved by Consent) That the Toronto Public Library Board

1 receives the City Librarianrsquos Report for information

Carried

16-184 Communications (Approved by Consent)

That the Toronto Public Library Board

1 receives Communication (a) from Ulli S Watkiss City Clerk City of

Toronto to Vickery Bowles City Librarian Toronto Public Library dated

September 28 2016 regarding the appointment of Councillor Christin

Carmichael Greb as the Mayorrsquos designate to the Toronto Public Library

Board for information

Carried

MINUTES Page 4

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Presentations

16-185 Maureen OrsquoReilly President Toronto Public Library Workers Union Local

4948 CUPE Maureen OrsquoReilly addressed the Board regarding the 2017 Operating Budget ndash

City Target Ms OrsquoReilly outlined the Unionrsquos concerns regarding the impact of

potential service and staffing reductions to library service A communication on

this matter from Maureen OrsquoReilly to Ron Carinci was tabled at the meeting In

addition Ms OrsquoReilly noted the Unionrsquos submissions to the Board are not posted

on the Libraryrsquos website and requested that the materials be posted

Moved by L Colley seconded by D LeBreton

That the Toronto Public Library Board

1 receives the presentation from Maureen OrsquoReilly President Toronto

Public Library Workers Union Local 4948 CUPE regarding the 2017

Operating Budget ndash City Target for information

Carried

16-186 Miroslav Glavić Miroslav Glavić addressed the Board regarding the importance of the provision of

accessible doors in all branches the importance of objective Board self-evaluation

and the possibility of scheduling Library Board meetings on some holidays such

as Easter Monday

Moved by Councillor Doucette seconded by E Svec

That the Toronto Public Library Board

1 receives the presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule for

information

Carried

16-187 Toronto Public Library Board Education ndash Cisco Collaboration

Alex Hocevar introduced Willa Black Vice President Corporate Affairs and

Victor Woo Director Ontario Public Sector Cisco Canada Ms Black and Mr

Woo provided the Board with a presentation on specific initiatives resulting from

the partnership between Cisco and the Toronto Public Library

Moved by Councillor Ainslie seconded by A Shah

That the Toronto Public Library Board

1 receives the Toronto Public Library Board Education ndash Cisco

Collaboration verbal report for information

Carried

MINUTES Page 5

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Items for Approval

16-188 Property Redevelopment Feasibility Report

Larry Hughsam Director Finance and Treasurer introduced Bill Bryck President

and CEO Anna Ritacca Director Land amp Portfolio Analysis Build Toronto and

Joe Casali Director Real Estate Services City of Toronto Mr Bryck Ms

Ritacca and Mr Casali elaborated on the Toronto Public Library pilot project

analysis as outlined in the Property Redevelopment Feasibility Report

Moved by S McCarten seconded by D LeBreton

That the Toronto Public Library Board

1 not proceed with a pilot redevelopment project at this time based on Build

Torontorsquos financial analysis that shows no excess funds would be

generated to address other state of good repair needs and

2 continues to explore development and planning opportunities for Toronto

Public Library real estate in conjunction with the City-Wide Real Estate

Review and the centralized real estate entity

Carried

16-189 2017-2019 Fundraising Priorities

Elizabeth Glass Director Policy Planning amp Performance Management

introduced Robin Fowler Senior Counsel Offord Group Ms Fowler and

Jennifer Jones President Toronto Public Library Foundation outlined for the

Board a new direction in identifying fundraising priorities for 2017-2019

Moved by R Parry seconded by E Svec

That the Toronto Public Library Board

1 approves the 2017-2019 Fundraising Priorities Neighbourhood Renewal

Building and Spaces Life Long and Self Directed Learning Innovation

New and Emerging Technologies and Access to Culture and Preserving

Heritage and

2 directs library staff to work with the Toronto Public Library Foundation to

implement the new approach to fundraising in support of the 2017-2019

Fundraising Priorities pending approval of the Toronto Public Library

Foundation Board

Carried

16-190 Motion to Extend the Meeting

Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 extends the meeting until the completion of the agenda

Carried

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 3: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 1

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-177 Call to Order

Ron Carinci Chair called the meeting to order at 605 pm Mr Carinci gratefully

acknowledged that the Toronto Public Library Board was meeting on the

traditional territory of the Mississaugas of New Credit First Nation the

Haudenasaunee the Huron-Wendat and home to many diverse Indigenous

peoples

Moe Hosseini-Ara Director Branch Operations amp Customer Experience

introduced Patricia Eastman Area Manager Ms Eastman provided a

presentation regarding the history of the Cedarbrae Branch including information

concerning the programs and services in the branch and its engagement with the

community

16-178 Declarations of Conflicts of Interest There were no Declarations of Conflicts of Interest by members of the Library

Board

Members Present

Mr Ron Carinci (Chair)

Ms Lindsay Colley (Vice Chair)

Councillor Paul Ainslie

Councillor Sarah Doucette

Councillor Mary Fragedakis

Ms Sue Graham-Nutter

Ms Dianne LeBreton

Mr Strahan McCarten

Mr Ross Parry

Ms Archana Shah

Ms Eva Svec

Regrets

Councillor Christin Carmichael Greb

4

MINUTES Page 2

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-179 Approval of Agenda Moved by D LeBreton seconded by E Svec

That the Toronto Public Library Board approves the agenda as revised to

1 add a presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Carried

16-180 Confirmation of September 26 2016 Toronto Public Library Board Meeting

Minutes

The following correction to the minutes was noted by Councillor Fragedakis

On page four of the September 26 2016 Toronto Public Library Board meeting

minutes under Presentations ndash Friends of Toronto Public Library the motion to

receive the presentation from the Friends of Toronto Public Library and

acknowledge their efforts was moved by Councillor Fragedakis and seconded by

Councillor Doucette The corrected minutes will be posted on the Libraryrsquos

website

Moved by L Colley seconded by A Shah

That the Toronto Public Library Board

1 confirms the Minutes of the September 26 2016 Toronto Public Library

Board meeting as revised

Carried

16-181 Approval of Consent Agenda Items Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 approves the consent agenda and all other items not held on consent

Carried

The following items was held for further consideration

Toronto Public Library Board ndash Self-Evaluation

Capital Budget Monitoring Report ndash September 30 2016

Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

MINUTES Page 3

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-182 Business Arising from the Minutes

a Toronto Public Library Datasets on City of Toronto Open Data Portal

Alex Hocevar Director Digital Services amp Emerging Technologies advised the

Board that Toronto Public Library datasets are available on the Libraryrsquos website

Plans are underway to add the Libraryrsquos datasets to the Cityrsquos website early in

2017

b 2017 Operating Budget Submission

Vickery Bowles City Librarian advised the Board of the following error in the

2017 Operating Budget Submission report provided at the September 26 2016

Board meeting

On Page 13 of the report McGregor Park and Weston branches were identified as

locations for Youth Hubs in 2017 Instead Youth Hubs will be installed in these

two branches in 2018 In 2017 Youth Hubs will be installed in the Albion and

Barbara Frum branches A corrected version of the report will be posted on the

Libraryrsquos website

Moved by S McCarten seconded by Councillor Ainslie

That the Toronto Public Library Board

1 receives the Business Arising from the Minutes verbal reports regarding

the Toronto Public Library Datasets on City of Toronto Open Data Portal

and 2017 Operating Budget Submission for information

Carried

16-183 City Librarianrsquos Report (Approved by Consent) That the Toronto Public Library Board

1 receives the City Librarianrsquos Report for information

Carried

16-184 Communications (Approved by Consent)

That the Toronto Public Library Board

1 receives Communication (a) from Ulli S Watkiss City Clerk City of

Toronto to Vickery Bowles City Librarian Toronto Public Library dated

September 28 2016 regarding the appointment of Councillor Christin

Carmichael Greb as the Mayorrsquos designate to the Toronto Public Library

Board for information

Carried

MINUTES Page 4

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Presentations

16-185 Maureen OrsquoReilly President Toronto Public Library Workers Union Local

4948 CUPE Maureen OrsquoReilly addressed the Board regarding the 2017 Operating Budget ndash

City Target Ms OrsquoReilly outlined the Unionrsquos concerns regarding the impact of

potential service and staffing reductions to library service A communication on

this matter from Maureen OrsquoReilly to Ron Carinci was tabled at the meeting In

addition Ms OrsquoReilly noted the Unionrsquos submissions to the Board are not posted

on the Libraryrsquos website and requested that the materials be posted

Moved by L Colley seconded by D LeBreton

That the Toronto Public Library Board

1 receives the presentation from Maureen OrsquoReilly President Toronto

Public Library Workers Union Local 4948 CUPE regarding the 2017

Operating Budget ndash City Target for information

Carried

16-186 Miroslav Glavić Miroslav Glavić addressed the Board regarding the importance of the provision of

accessible doors in all branches the importance of objective Board self-evaluation

and the possibility of scheduling Library Board meetings on some holidays such

as Easter Monday

Moved by Councillor Doucette seconded by E Svec

That the Toronto Public Library Board

1 receives the presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule for

information

Carried

16-187 Toronto Public Library Board Education ndash Cisco Collaboration

Alex Hocevar introduced Willa Black Vice President Corporate Affairs and

Victor Woo Director Ontario Public Sector Cisco Canada Ms Black and Mr

Woo provided the Board with a presentation on specific initiatives resulting from

the partnership between Cisco and the Toronto Public Library

Moved by Councillor Ainslie seconded by A Shah

That the Toronto Public Library Board

1 receives the Toronto Public Library Board Education ndash Cisco

Collaboration verbal report for information

Carried

MINUTES Page 5

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Items for Approval

16-188 Property Redevelopment Feasibility Report

Larry Hughsam Director Finance and Treasurer introduced Bill Bryck President

and CEO Anna Ritacca Director Land amp Portfolio Analysis Build Toronto and

Joe Casali Director Real Estate Services City of Toronto Mr Bryck Ms

Ritacca and Mr Casali elaborated on the Toronto Public Library pilot project

analysis as outlined in the Property Redevelopment Feasibility Report

Moved by S McCarten seconded by D LeBreton

That the Toronto Public Library Board

1 not proceed with a pilot redevelopment project at this time based on Build

Torontorsquos financial analysis that shows no excess funds would be

generated to address other state of good repair needs and

2 continues to explore development and planning opportunities for Toronto

Public Library real estate in conjunction with the City-Wide Real Estate

Review and the centralized real estate entity

Carried

16-189 2017-2019 Fundraising Priorities

Elizabeth Glass Director Policy Planning amp Performance Management

introduced Robin Fowler Senior Counsel Offord Group Ms Fowler and

Jennifer Jones President Toronto Public Library Foundation outlined for the

Board a new direction in identifying fundraising priorities for 2017-2019

Moved by R Parry seconded by E Svec

That the Toronto Public Library Board

1 approves the 2017-2019 Fundraising Priorities Neighbourhood Renewal

Building and Spaces Life Long and Self Directed Learning Innovation

New and Emerging Technologies and Access to Culture and Preserving

Heritage and

2 directs library staff to work with the Toronto Public Library Foundation to

implement the new approach to fundraising in support of the 2017-2019

Fundraising Priorities pending approval of the Toronto Public Library

Foundation Board

Carried

16-190 Motion to Extend the Meeting

Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 extends the meeting until the completion of the agenda

Carried

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 4: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 2

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-179 Approval of Agenda Moved by D LeBreton seconded by E Svec

That the Toronto Public Library Board approves the agenda as revised to

1 add a presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Carried

16-180 Confirmation of September 26 2016 Toronto Public Library Board Meeting

Minutes

The following correction to the minutes was noted by Councillor Fragedakis

On page four of the September 26 2016 Toronto Public Library Board meeting

minutes under Presentations ndash Friends of Toronto Public Library the motion to

receive the presentation from the Friends of Toronto Public Library and

acknowledge their efforts was moved by Councillor Fragedakis and seconded by

Councillor Doucette The corrected minutes will be posted on the Libraryrsquos

website

Moved by L Colley seconded by A Shah

That the Toronto Public Library Board

1 confirms the Minutes of the September 26 2016 Toronto Public Library

Board meeting as revised

Carried

16-181 Approval of Consent Agenda Items Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 approves the consent agenda and all other items not held on consent

Carried

The following items was held for further consideration

Toronto Public Library Board ndash Self-Evaluation

Capital Budget Monitoring Report ndash September 30 2016

Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

MINUTES Page 3

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-182 Business Arising from the Minutes

a Toronto Public Library Datasets on City of Toronto Open Data Portal

Alex Hocevar Director Digital Services amp Emerging Technologies advised the

Board that Toronto Public Library datasets are available on the Libraryrsquos website

Plans are underway to add the Libraryrsquos datasets to the Cityrsquos website early in

2017

b 2017 Operating Budget Submission

Vickery Bowles City Librarian advised the Board of the following error in the

2017 Operating Budget Submission report provided at the September 26 2016

Board meeting

On Page 13 of the report McGregor Park and Weston branches were identified as

locations for Youth Hubs in 2017 Instead Youth Hubs will be installed in these

two branches in 2018 In 2017 Youth Hubs will be installed in the Albion and

Barbara Frum branches A corrected version of the report will be posted on the

Libraryrsquos website

Moved by S McCarten seconded by Councillor Ainslie

That the Toronto Public Library Board

1 receives the Business Arising from the Minutes verbal reports regarding

the Toronto Public Library Datasets on City of Toronto Open Data Portal

and 2017 Operating Budget Submission for information

Carried

16-183 City Librarianrsquos Report (Approved by Consent) That the Toronto Public Library Board

1 receives the City Librarianrsquos Report for information

Carried

16-184 Communications (Approved by Consent)

That the Toronto Public Library Board

1 receives Communication (a) from Ulli S Watkiss City Clerk City of

Toronto to Vickery Bowles City Librarian Toronto Public Library dated

September 28 2016 regarding the appointment of Councillor Christin

Carmichael Greb as the Mayorrsquos designate to the Toronto Public Library

Board for information

Carried

MINUTES Page 4

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Presentations

16-185 Maureen OrsquoReilly President Toronto Public Library Workers Union Local

4948 CUPE Maureen OrsquoReilly addressed the Board regarding the 2017 Operating Budget ndash

City Target Ms OrsquoReilly outlined the Unionrsquos concerns regarding the impact of

potential service and staffing reductions to library service A communication on

this matter from Maureen OrsquoReilly to Ron Carinci was tabled at the meeting In

addition Ms OrsquoReilly noted the Unionrsquos submissions to the Board are not posted

on the Libraryrsquos website and requested that the materials be posted

Moved by L Colley seconded by D LeBreton

That the Toronto Public Library Board

1 receives the presentation from Maureen OrsquoReilly President Toronto

Public Library Workers Union Local 4948 CUPE regarding the 2017

Operating Budget ndash City Target for information

Carried

16-186 Miroslav Glavić Miroslav Glavić addressed the Board regarding the importance of the provision of

accessible doors in all branches the importance of objective Board self-evaluation

and the possibility of scheduling Library Board meetings on some holidays such

as Easter Monday

Moved by Councillor Doucette seconded by E Svec

That the Toronto Public Library Board

1 receives the presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule for

information

Carried

16-187 Toronto Public Library Board Education ndash Cisco Collaboration

Alex Hocevar introduced Willa Black Vice President Corporate Affairs and

Victor Woo Director Ontario Public Sector Cisco Canada Ms Black and Mr

Woo provided the Board with a presentation on specific initiatives resulting from

the partnership between Cisco and the Toronto Public Library

Moved by Councillor Ainslie seconded by A Shah

That the Toronto Public Library Board

1 receives the Toronto Public Library Board Education ndash Cisco

Collaboration verbal report for information

Carried

MINUTES Page 5

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Items for Approval

16-188 Property Redevelopment Feasibility Report

Larry Hughsam Director Finance and Treasurer introduced Bill Bryck President

and CEO Anna Ritacca Director Land amp Portfolio Analysis Build Toronto and

Joe Casali Director Real Estate Services City of Toronto Mr Bryck Ms

Ritacca and Mr Casali elaborated on the Toronto Public Library pilot project

analysis as outlined in the Property Redevelopment Feasibility Report

Moved by S McCarten seconded by D LeBreton

That the Toronto Public Library Board

1 not proceed with a pilot redevelopment project at this time based on Build

Torontorsquos financial analysis that shows no excess funds would be

generated to address other state of good repair needs and

2 continues to explore development and planning opportunities for Toronto

Public Library real estate in conjunction with the City-Wide Real Estate

Review and the centralized real estate entity

Carried

16-189 2017-2019 Fundraising Priorities

Elizabeth Glass Director Policy Planning amp Performance Management

introduced Robin Fowler Senior Counsel Offord Group Ms Fowler and

Jennifer Jones President Toronto Public Library Foundation outlined for the

Board a new direction in identifying fundraising priorities for 2017-2019

Moved by R Parry seconded by E Svec

That the Toronto Public Library Board

1 approves the 2017-2019 Fundraising Priorities Neighbourhood Renewal

Building and Spaces Life Long and Self Directed Learning Innovation

New and Emerging Technologies and Access to Culture and Preserving

Heritage and

2 directs library staff to work with the Toronto Public Library Foundation to

implement the new approach to fundraising in support of the 2017-2019

Fundraising Priorities pending approval of the Toronto Public Library

Foundation Board

Carried

16-190 Motion to Extend the Meeting

Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 extends the meeting until the completion of the agenda

Carried

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 5: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 3

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-182 Business Arising from the Minutes

a Toronto Public Library Datasets on City of Toronto Open Data Portal

Alex Hocevar Director Digital Services amp Emerging Technologies advised the

Board that Toronto Public Library datasets are available on the Libraryrsquos website

Plans are underway to add the Libraryrsquos datasets to the Cityrsquos website early in

2017

b 2017 Operating Budget Submission

Vickery Bowles City Librarian advised the Board of the following error in the

2017 Operating Budget Submission report provided at the September 26 2016

Board meeting

On Page 13 of the report McGregor Park and Weston branches were identified as

locations for Youth Hubs in 2017 Instead Youth Hubs will be installed in these

two branches in 2018 In 2017 Youth Hubs will be installed in the Albion and

Barbara Frum branches A corrected version of the report will be posted on the

Libraryrsquos website

Moved by S McCarten seconded by Councillor Ainslie

That the Toronto Public Library Board

1 receives the Business Arising from the Minutes verbal reports regarding

the Toronto Public Library Datasets on City of Toronto Open Data Portal

and 2017 Operating Budget Submission for information

Carried

16-183 City Librarianrsquos Report (Approved by Consent) That the Toronto Public Library Board

1 receives the City Librarianrsquos Report for information

Carried

16-184 Communications (Approved by Consent)

That the Toronto Public Library Board

1 receives Communication (a) from Ulli S Watkiss City Clerk City of

Toronto to Vickery Bowles City Librarian Toronto Public Library dated

September 28 2016 regarding the appointment of Councillor Christin

Carmichael Greb as the Mayorrsquos designate to the Toronto Public Library

Board for information

Carried

MINUTES Page 4

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Presentations

16-185 Maureen OrsquoReilly President Toronto Public Library Workers Union Local

4948 CUPE Maureen OrsquoReilly addressed the Board regarding the 2017 Operating Budget ndash

City Target Ms OrsquoReilly outlined the Unionrsquos concerns regarding the impact of

potential service and staffing reductions to library service A communication on

this matter from Maureen OrsquoReilly to Ron Carinci was tabled at the meeting In

addition Ms OrsquoReilly noted the Unionrsquos submissions to the Board are not posted

on the Libraryrsquos website and requested that the materials be posted

Moved by L Colley seconded by D LeBreton

That the Toronto Public Library Board

1 receives the presentation from Maureen OrsquoReilly President Toronto

Public Library Workers Union Local 4948 CUPE regarding the 2017

Operating Budget ndash City Target for information

Carried

16-186 Miroslav Glavić Miroslav Glavić addressed the Board regarding the importance of the provision of

accessible doors in all branches the importance of objective Board self-evaluation

and the possibility of scheduling Library Board meetings on some holidays such

as Easter Monday

Moved by Councillor Doucette seconded by E Svec

That the Toronto Public Library Board

1 receives the presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule for

information

Carried

16-187 Toronto Public Library Board Education ndash Cisco Collaboration

Alex Hocevar introduced Willa Black Vice President Corporate Affairs and

Victor Woo Director Ontario Public Sector Cisco Canada Ms Black and Mr

Woo provided the Board with a presentation on specific initiatives resulting from

the partnership between Cisco and the Toronto Public Library

Moved by Councillor Ainslie seconded by A Shah

That the Toronto Public Library Board

1 receives the Toronto Public Library Board Education ndash Cisco

Collaboration verbal report for information

Carried

MINUTES Page 5

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Items for Approval

16-188 Property Redevelopment Feasibility Report

Larry Hughsam Director Finance and Treasurer introduced Bill Bryck President

and CEO Anna Ritacca Director Land amp Portfolio Analysis Build Toronto and

Joe Casali Director Real Estate Services City of Toronto Mr Bryck Ms

Ritacca and Mr Casali elaborated on the Toronto Public Library pilot project

analysis as outlined in the Property Redevelopment Feasibility Report

Moved by S McCarten seconded by D LeBreton

That the Toronto Public Library Board

1 not proceed with a pilot redevelopment project at this time based on Build

Torontorsquos financial analysis that shows no excess funds would be

generated to address other state of good repair needs and

2 continues to explore development and planning opportunities for Toronto

Public Library real estate in conjunction with the City-Wide Real Estate

Review and the centralized real estate entity

Carried

16-189 2017-2019 Fundraising Priorities

Elizabeth Glass Director Policy Planning amp Performance Management

introduced Robin Fowler Senior Counsel Offord Group Ms Fowler and

Jennifer Jones President Toronto Public Library Foundation outlined for the

Board a new direction in identifying fundraising priorities for 2017-2019

Moved by R Parry seconded by E Svec

That the Toronto Public Library Board

1 approves the 2017-2019 Fundraising Priorities Neighbourhood Renewal

Building and Spaces Life Long and Self Directed Learning Innovation

New and Emerging Technologies and Access to Culture and Preserving

Heritage and

2 directs library staff to work with the Toronto Public Library Foundation to

implement the new approach to fundraising in support of the 2017-2019

Fundraising Priorities pending approval of the Toronto Public Library

Foundation Board

Carried

16-190 Motion to Extend the Meeting

Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 extends the meeting until the completion of the agenda

Carried

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 6: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 4

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Presentations

16-185 Maureen OrsquoReilly President Toronto Public Library Workers Union Local

4948 CUPE Maureen OrsquoReilly addressed the Board regarding the 2017 Operating Budget ndash

City Target Ms OrsquoReilly outlined the Unionrsquos concerns regarding the impact of

potential service and staffing reductions to library service A communication on

this matter from Maureen OrsquoReilly to Ron Carinci was tabled at the meeting In

addition Ms OrsquoReilly noted the Unionrsquos submissions to the Board are not posted

on the Libraryrsquos website and requested that the materials be posted

Moved by L Colley seconded by D LeBreton

That the Toronto Public Library Board

1 receives the presentation from Maureen OrsquoReilly President Toronto

Public Library Workers Union Local 4948 CUPE regarding the 2017

Operating Budget ndash City Target for information

Carried

16-186 Miroslav Glavić Miroslav Glavić addressed the Board regarding the importance of the provision of

accessible doors in all branches the importance of objective Board self-evaluation

and the possibility of scheduling Library Board meetings on some holidays such

as Easter Monday

Moved by Councillor Doucette seconded by E Svec

That the Toronto Public Library Board

1 receives the presentation from Miroslav Glavić regarding 2017-2019

Fundraising Priorities Toronto Public Library Board ndash Self-Evaluation

and Toronto Public Library Board ndash 2017 Proposed Meeting Schedule for

information

Carried

16-187 Toronto Public Library Board Education ndash Cisco Collaboration

Alex Hocevar introduced Willa Black Vice President Corporate Affairs and

Victor Woo Director Ontario Public Sector Cisco Canada Ms Black and Mr

Woo provided the Board with a presentation on specific initiatives resulting from

the partnership between Cisco and the Toronto Public Library

Moved by Councillor Ainslie seconded by A Shah

That the Toronto Public Library Board

1 receives the Toronto Public Library Board Education ndash Cisco

Collaboration verbal report for information

Carried

MINUTES Page 5

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Items for Approval

16-188 Property Redevelopment Feasibility Report

Larry Hughsam Director Finance and Treasurer introduced Bill Bryck President

and CEO Anna Ritacca Director Land amp Portfolio Analysis Build Toronto and

Joe Casali Director Real Estate Services City of Toronto Mr Bryck Ms

Ritacca and Mr Casali elaborated on the Toronto Public Library pilot project

analysis as outlined in the Property Redevelopment Feasibility Report

Moved by S McCarten seconded by D LeBreton

That the Toronto Public Library Board

1 not proceed with a pilot redevelopment project at this time based on Build

Torontorsquos financial analysis that shows no excess funds would be

generated to address other state of good repair needs and

2 continues to explore development and planning opportunities for Toronto

Public Library real estate in conjunction with the City-Wide Real Estate

Review and the centralized real estate entity

Carried

16-189 2017-2019 Fundraising Priorities

Elizabeth Glass Director Policy Planning amp Performance Management

introduced Robin Fowler Senior Counsel Offord Group Ms Fowler and

Jennifer Jones President Toronto Public Library Foundation outlined for the

Board a new direction in identifying fundraising priorities for 2017-2019

Moved by R Parry seconded by E Svec

That the Toronto Public Library Board

1 approves the 2017-2019 Fundraising Priorities Neighbourhood Renewal

Building and Spaces Life Long and Self Directed Learning Innovation

New and Emerging Technologies and Access to Culture and Preserving

Heritage and

2 directs library staff to work with the Toronto Public Library Foundation to

implement the new approach to fundraising in support of the 2017-2019

Fundraising Priorities pending approval of the Toronto Public Library

Foundation Board

Carried

16-190 Motion to Extend the Meeting

Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 extends the meeting until the completion of the agenda

Carried

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 7: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 5

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

Items for Approval

16-188 Property Redevelopment Feasibility Report

Larry Hughsam Director Finance and Treasurer introduced Bill Bryck President

and CEO Anna Ritacca Director Land amp Portfolio Analysis Build Toronto and

Joe Casali Director Real Estate Services City of Toronto Mr Bryck Ms

Ritacca and Mr Casali elaborated on the Toronto Public Library pilot project

analysis as outlined in the Property Redevelopment Feasibility Report

Moved by S McCarten seconded by D LeBreton

That the Toronto Public Library Board

1 not proceed with a pilot redevelopment project at this time based on Build

Torontorsquos financial analysis that shows no excess funds would be

generated to address other state of good repair needs and

2 continues to explore development and planning opportunities for Toronto

Public Library real estate in conjunction with the City-Wide Real Estate

Review and the centralized real estate entity

Carried

16-189 2017-2019 Fundraising Priorities

Elizabeth Glass Director Policy Planning amp Performance Management

introduced Robin Fowler Senior Counsel Offord Group Ms Fowler and

Jennifer Jones President Toronto Public Library Foundation outlined for the

Board a new direction in identifying fundraising priorities for 2017-2019

Moved by R Parry seconded by E Svec

That the Toronto Public Library Board

1 approves the 2017-2019 Fundraising Priorities Neighbourhood Renewal

Building and Spaces Life Long and Self Directed Learning Innovation

New and Emerging Technologies and Access to Culture and Preserving

Heritage and

2 directs library staff to work with the Toronto Public Library Foundation to

implement the new approach to fundraising in support of the 2017-2019

Fundraising Priorities pending approval of the Toronto Public Library

Foundation Board

Carried

16-190 Motion to Extend the Meeting

Moved by S McCarten seconded by E Svec

That the Toronto Public Library Board

1 extends the meeting until the completion of the agenda

Carried

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 8: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 6

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-191 2017 Operating Budget ndash City Target

Moved by S McCarten seconded by S Graham-Nutter

That the Toronto Public Library Board

1 considers service reductions totalling $6195 million or 35 of the

budget comprised of reductions to Monday to Friday open hours saving

$4412 million and a $1782 million reduction to the collections budget

required to meet the Cityrsquos operating budget reduction target of -26

Defeated unanimously

Recorded Vote Requested

Yes ndash 0

No ndash 11

Councillor Ainslie Ron Carinci Lindsay Colley

Councillor Doucette Councillor Fragedakis Sue Graham-

Nutter Dianne LeBreton Strahan McCarten Ross Parry

Archana Shah and Eva Svec

16-192 2016 Capital Budget Adjustments (Approved by Consent)

That the Toronto Public Library Board

1 approves the following cash flow reallocations which have no impact on

annual debt levels

11 accelerate a total of $1065 million gross ($0527 million debt and

$0538 development charges (DC) funding) cash flow from 2017 to

2016 comprised of $0915 million gross $0537 million debt and

$0388 million DC for the Albion Library project and $0150

million gross and DC for the Wychwood Library project as

presented in Attachment 1 (Part A) and

12 defer a total of $1065 million gross ($0527 million debt and

$0538 DC funding) cash flow from 2016 to 2017 comprised of

$0250 million gross and debt for the North York Central Library

project $0150 million gross and DC for the St ClairSilverthorn

Library project and $0665 gross $0277 million debt and $0388

million DC for the Dawes Road Library project as presented in

Attachment 1 (Part B) and

2 authorizes staff to forward these budget adjustments to the City for

approval

Carried

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 9: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 7

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-193 Toronto Public Library Board ndash Self-Evaluation

Moved by Councillor Ainslie seconded by L Colley

That the Toronto Public Library Board

1 approves the self-evaluation tool as outlined in Attachment 1 to be

conducted using an online survey tool and

2 conducts a pilot self-evaluation during the month of November 2016 and

discusses the results of the evaluation at the January 2017 meeting

Carried

Items for Information

16-194 Operating Budget Monitoring Report ndash September 30 2016 (Received for

Information by Consent)

That the Toronto Public Library Board

1 receives the Operating Budget Monitoring Report ndash September 30 2016

for information

Carried

16-195 Capital Budget Monitoring Report ndash September 30 2016

Moved by S McCarten seconded by L Colley

That the Toronto Public Library Board

1 receives the Capital Budget Monitoring Report ndash September 30 2016 for

information

Carried

16-196 Toronto Public Library Board ndash 2017 Proposed Meeting Schedule

Moved by A Shah seconded by S McCarten

That the Toronto Public Library Board

1 receives the Toronto Public Library Board ndash 2017 Proposed Meeting

Schedule for information

Carried

16-197 Board Resolutions ndash Status Report (Received for Information by Consent)

That the Toronto Public Library Board

1 receives the Board Resolutions ndash Status Report for information

Carried

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 10: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 8

Toronto Public Library Board

Meeting No 9 Monday October 24 2016 from 605 pm to 820 pm

Cedarbrae Branch Florence Cruickshank Community Room 545 Markham Rd Toronto

16-198 Adjournment

Moved by Councillor Ainslie seconded by R Parry

That the Toronto Public Library Board

1 adjourns the October 24 2016 Toronto Public Library Board meeting

Carried

The meeting ended at 820 pm

Signed

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 11: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

City Librarianrsquos Report ndash November 21 2016 1

City Librarianrsquos Report

November 21 2016

Expanding Access to Technology and Training

The fourth round of Toronto Public Libraryrsquos (TPL) Staff Innovation Program launched in

October All staff were invited to submit proposals that merge innovation and technology

Successful submissions will gain access to the technology resources and expertise needed to

help the ideas grow into something bigger Special consideration is being given to proposals

that address one of the three research themes from the 2016-2019 Strategic Plan

consultations Income Inequality and Poverty Reduction Middle Childhood and Youth The

Staff Innovation Program is meant to stimulate staff to combine imagination technology and

a willingness to experiment in an effort to develop innovations that have a positive impact on

service engage a new community or partner improve staff efficiencies andor enhance user

services

Establishing TPL as Torontorsquos Centre for Continuous and Self-Directed Learning

Launched at the end of September Gale Courses is a new eLearning resource that offers

unlimited access to instructor-led online courses on a variety of topics Courses run for six

weeks with two new lessons released every week New sessions start every month A

Getting Started page is available on the Library website to help customers A valid TPL card

is required along with the creation of a personal account at Gale Courses Topics of courses

include accounting finance business and management computer applications web design

technology skills personal enrichment health and wellness and writing tplcadatabases

Creating Community Connections through Cultural Experiences

In a tradition that started last year with Kansas City Public Library Toronto Public Library

staff put together cheeky social media posts in support of the Toronto Blue Jays in

postseason The posts written as poetry using book spines are used to taunt the public

libraries in the opposing cities This year Toronto Public Library faced off against Arlington

and Cleveland public libraries The posts were well received by the public and generated lots

of engagement and media coverage ndash reaching both new and existing audiences Canadian

public libraries like Oshawa Public Library chimed in with their own book spine messages

and elementary school students showed their support by putting together several messages as

part of a class activity Toronto Public Library staff were invited to reveal their selected

titles on Breakfast Television for the opening game in the Toronto vs Cleveland series The

exercise was fun for staff and was a great opportunity for the Library to contribute to the

citys excitement

On November 11 Chris Hadfield gave a presentation as part of the autumn 2016 Bram amp

Bluma Appel Salon The talk entitled How to Think Like an Astronaut was broadcast via

our telepresence technology in partnership with Cisco to four TPL locations (Cedarbrae S

Walter Stewart Richview and York Woods) and to Deer Lake First Nation in Northern

Ontario In each offsite location kids 9-12 were invited to create a project that addressed

7

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 12: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

City Librarianrsquos Report ndash November 21 2016 2

some problem in space and then later were given the chance to interact remotely with Chris

to present the solution to their selected problem The telepresence technology and the Chris

Hadfield special event were made possible by the generous contributions of two important

partners to the Library The Bluma Appel Community Trust donated $400000 to fund the

technology and the program and Cisco Canada contributed additional equipment expertise

and technical and strategic support Thanks to both for helping the Library transform our

services to better serve Torontonians in the digital age

Supported by the Krembil Foundation The Cutting Edge series explores new ideas at the

intersection of health and technology The 2016 featured lecture was presented by Pulitzer

Prize winner Siddhartha Mukherjee on October 17 at the Bram amp Bluma Appel Salon

Mukherjeersquos recent book The Gene weaves together science social history and personal

narrative to explain one of the most important conceptual breakthroughs of modern times

Dr Mukherjeersquos sold out appearance was simulcast to the Toronto Reference Library atrium

and live streamed online Other programs in the 2016 series include Music Medicine A New

Frontier and Pushing the Boundaries of Alzheimer Treatment In addition to the Cutting

Edge series the Krembil Foundation funds enhancements to the Libraryrsquos medical collection

as well as training for library staff

tplcacuttingedge

In October TPL launched a pilot project that extends the Sun Life Financial Museum +

Arts Pass (MAP) program making it available to University of Toronto and Ryerson

students at their campus libraries The pass can then be checked out at one of five

participating TPL branches giving the student free access to the AGO the Bata Shoe

Museum the Textile Museum of Canada and one of eight participating City of Toronto

Historic Sites The goals of the pilot are to encourage student awareness and use of TPL

branches to promote TPL library card registration to expand the MAP programrsquos

accessibility and to encourage students to make use of the regular MAP program The pilot

will end in the spring of 2017 at which point an evaluation will take place The regular

MAP program allows individuals and families to explore the best of Torontorsquos arts and

cultural treasures by providing free access to 17 participating venues

tplcamappass

In partnership with Myseum of Toronto Toronto Public Library presents Cosmopolis

Toronto The World in One City ndash a photography exhibition that explores the journeys of

newcomers to Canada This series by photographer Colin Boyd Shafer captures the stories

of someone born in every country of the world who now calls Toronto home Through

photography exhibits and programs Cosmopolis Toronto The World in One City will be

displayed at select branches across the city Themes that emerge revolve around the power

of family faith food music and the things that remind us of the past as well as the places

that feel like home

tplcacosmopolis

October is Canadian Library Month and this year Ontario Public Library Week was

kicked off at Fort York Branch on Oct 17 Todd Kyle president of the Ontario Library

Association spoke about the valuable role libraries play in Canadians lives and launched a

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 13: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

City Librarianrsquos Report ndash November 21 2016 3

fun bookspinepoetry contest open to the public City Librarian Vickery Bowles introduced

the theme of this yearrsquos Ontario Public Library Week ldquoA visit will get you thinkingrdquo and

spoke about the transformation libraries are undergoing and the new ways they are

connecting with their users Kevin Finnerty Assistant Deputy Minister at the Ministry of

Tourism Culture and Sport presented the Public Library Awards Shortlist which included

Toronto Public Librarys Pan Am Host City Project Attendees toured Fort York Branch

including a visit to the popular digital innovation hub

Transforming for 21st Century Service Excellence

The TPL Foundation was pleased to announce a number of fundraising successes this fall

Sixty thousand dollars was raised through the generous support of patrons of the fourth

annual Hush Hush fundraiser on October 15 at the BloorGladstone Branch A portion of the

proceeds will go toward Young Voices a suite of programs that encourages creative

expression in Torontorsquos youth The Foundation also raised $9500 through supporters

running or walking in the Scotiabank Charity Challenge one participant in the Challenge

trained by running to all 100 TPL branches The Foundation is also happy to announce that

TD Bank has generously renewed its support of Black History Month Celebrations and

Indigenous Celebrations with a combined donation of $44000

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 14: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Communications 1

8

COMMUNICATIONS

GENERAL CORRESPONDENCE

TORONTO PUBLIC LIBRARY BOARD MEETING ndash November 21 2016

It is recommended that the Toronto Public Library Board

1 receives Communication (a) from Joe Clark to the Toronto Public Library Board

dated November 17 2016 regarding the 2017 operating and capital budgets for

information

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 15: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Joe Clark joeclarkjoeclarkorg

20161117

Re 2017 Interim Budget Estimates

2017 Operating and Capital Budgets Update

While most of the attention paid to the budget has revolved around the Mayorrsquos suicidal

and intrinsically unserious demand for a 26 budget cut everywhere I have to

wonder yet again why the Toronto Public Library Board does not understand

what its own staff are proposing

Is it because there were only two Boardmembers in the last decade who were known to

even have library cards (One sits on the current Board) Fundamentally you

people do not use the library system and do not understand it I can assure you

that hiring Moe hasnrsquot changed that one iota given his attested unwillingness to

learn what in-branch experience the area he purports to manage is really like

So letrsquos go through a few seriously unwise items in the Library budget

Nobody asked for ldquocash drawersrdquo at the self-service checkouts

that nobody asked for either

One of the budget documents lies about the history of self-checkout thus ldquoIn 2009 TPL

received $66 million to implement self-service checkout in branches resulting in

better service and expanded hours at no cost and also a reduction in staff to help

achieve budget targetsrdquo The real purpose of self-checkout was to fire expensive

employees not to make things more efficient And it involved clumsily sticking

decals on millions of items in many cases marring them permanently

Again The real purpose of self-checkout was firing staff That was confirmed to me to my

face by a manager in charge It had nothing to do with library users or literally

anything else If the project had started with automated sorters as its raison drsquoecirctre

first it might have made sense

Now wersquore being threatened with ldquocash drawersrdquo As ever the library canrsquot be honest

about whatrsquos really happening here verbally dressing up this fiasco as Integrated

Payment Solutions whatever those are

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 16: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

2

With an investment of $2250 million over two years []hellip [c]ustomers will be able to pay

fines at the self-checkout terminals at the same time as checking out materials

Currentlyhellip fine payments can only be made onlinehellip or from a face-to-face interaction

with library staff at the check-out desk

God forbid

Combined these initiatives will save $0526 million or 03 in 2017 and allow a reduction

in staff of 68 FTEs[]

In other words ldquothese initiativesrdquo will cost $(2250000 divide 2 ndash 526000) or $599000 in

Year 1

The only library patrons who could possibly need this service are the ones who could

never get it in the first place ndash those whose only use of the library is via the

Bookmobile which canrsquot take cash payments and which donrsquot use RFID in the first

place (Did you know that) Nobody else needs or wants this service

Further does the Library really mean ldquocash drawersrdquo as in tills Do you know what you

even mean How will these tills dispense change Wonrsquot every one of them be

burglarized every day How long till Sue-Ann Levy writes a column about that

The Library refuses to adjust the collections budget

for known decreases in usage

Budget documents

$0482 million represents a 25 projected cost increase for library materials based on

experience and industry projections while needing to accommodate the impact of a

stronger US dollar on the Libraryrsquos purchasing power[]

The Library has elsewhere admitted that third-language materials ndash this means non-

English and non-French though the positioning of French as equivalent to

English is a joke in itself ndash have suffered serious decline in recent years Some

languages (by implication Indian ones) have shown 45 decreases in demand

That demand is never gonna come back Yet the Library whose collections policy is in

some respects more whim than policy proposes a $482000 increase largely to

handle projected exchange rates

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 17: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

3

Why hasnrsquot the Library proposed reducing relevant third-language budgets by the same

amount demand has reduced then redirecting that money to other collections

Why does the Library propose spending tens of thousands of dollars per

language in permanent decline instead of spending that money on items people

actually want including third-language items that really get used

Collections policy really does contain a large dosage of whim I should know being the

largest single submitter of blue forms and whose yellow forms are simply

ignored (Boardmembers ldquoWhat are thoserdquo) being someone who knows there is

no policy at all for acquiring new magazine titles and getting rid of dud titles and

most of all being the person who has had to take the Toronto Public Library to

the Human Rights Tribunal of Ontario over its banning of a single author an

outrageous unprincipled action that is seriously popular in-house and which the

Library clearly intends to defend to the death at any cost in legal fees

Yet this is the same department you intend to authorize to waste money on third-

language materials that will never be used while also handing it another

482 grand

If you actually used the Library and if you actually read your own reports would you

leave these items in the proposed budget Again what happens if Sue-Ann Levy

finds out and documents these errors in a newspaper none of you really think

should be taken seriously in the first place

ndash 30 ndash

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 18: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Ready for Reading WebsiteToronto Public Library

Peggy Thomas

Manager Childrenrsquos Services

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 19: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Questions

Contact informationPeggy Thomaspthomastorontopubliclibraryca

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 20: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

2017 Interim Budget Estimates 1

STAFF REPORT ACTION REQUIRED

2017 Interim Budget Estimates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to seek Toronto Public Library Board adoption of the 2017

interim operating and capital budget estimates in order to enable Toronto Public Library

(TPL) to carry out normal operations during the period between January 1 2017 and the date

on which Council approves the 2017 operating and capital budgets expected to be on

February 15 or 16 2017

The interim operating budget for TPL is $48647 million gross ($44249 million net) which

is based on 25 of TPLrsquos 2016 approved budget The interim capital budget is $5522

million gross ($3524 debt) which is based on 25 of the 2017 funding commitments for

previously approved capital projects

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 adopts the 2017 interim operating budget of $48647 million gross ($44249 million

net) subject to Council approval and

2 adopts the 2017 interim capital budget of $5522 million gross ($3524 million debt)

subject to Council approval

FINANCIAL IMPACT

The 2017 interim budget estimates will enable TPL to carry out normal operations during the

period between January 1 2017 and the date on which Council approves the 2017 operating

and capital budgets expected to be on February 15 or 16 2017 The 2017 interim operating

budget for TPL is $48647 million gross ($44249 million net) which represents 25 of

TPLrsquos 2016 approved operating budget

The interim capital budget is $5522 million gross ($3524 million debt) which represents

25 of the 2017 funding commitments for previously approved capital projects Any unspent

11

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 21: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

2017 Interim Budget Estimates 2

capital funds from 2016 will also be available during the interim period of 2017 The

combination of the 25 funding and 2016 unspent carry-forwards will be adequate to meet

TPLrsquos capital needs in the interim period

The budget percentage approvals are consistent with other City Agencies and Divisions

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The adoption of the 2017 interim budget estimates ensures the continuance of TPLrsquos business

until Council approves the 2017 operating and capital budgets

ISSUE BACKGROUND

In accordance with TPLrsquos Financial Control Policy prior to the approval of the annual

operating and capital budgets the Library Board needs to adopt the Council-approved

interim estimates to fund the continuance of the Libraryrsquos business from the first day of

January to the date the operating and capital budgets for that year are approved

COMMENTS

The 2017 interim budget estimates for the operating and capital budgets expected to be

approved by Council on December 13 2016 enable City Programs and Agencies to carry out

their operations until Council approves the 2017 operating and capital budgets expected on

February 15 or 16 2017

Expenditures made during the period beginning January 1 2017 to until the date Council

approves the 2017 operating and capital budgets must be restricted to normal operations

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 22: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Runnymede Branch ndash Award of Tender 1

STAFF REPORT ACTION REQUIRED

Runnymede Branch ndash Award of Tender

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to request Toronto Public Library Board approval to employ the

services of a General Contractor for the interior renovation of Runnymede Branch as per

Toronto Public Libraryrsquos (TPLrsquos) drawings and specifications

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 awards the contract to the lowest bidder Brown Daniels Associates for the interior

renovation of the Runnymede Branch at a cost of $543147 which includes a

contingency of $49377 [excluding Harmonized Sales Tax (HST)]

FINANCIAL IMPACT

The total amount of $543147 which is made up of the tender amount of $493770 plus the

contingency of $49377 (excluding HST) is included as part of the Multi-Branch Renovation

State of Good Repair (SOGR) Project of the approved 2016 capital budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

ALIGNMENT WITH STRATEGIC PLAN

The interior renovation of the Runnymede Branch helps to achieve various strategic plan

priorities and goals including

increase access to in-branch services and spaces and new options to expand public and

community space

advance State of Good Repair projects to provide welcoming well-maintained and efficient

public space

create in-branch environments that connect neighbourhoods and communities offering

opportunities for partnerships civic engagement and resident participation

12

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 23: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Runnymede Branch ndash Award of Tender 2

build capacity to deliver elearning and interactive distance learning services

offer broad access to experiential collaborative mentored and networking learning

opportunities in response to the different ways people learn and the unique needs of local

communities

offer access to new and emerging technologies to support innovation entrepreneurship and

creativity

COMMENTS

Runnymede is a 12034 sq ft neighbourhood branch In 2015 Runnymede was the third

busiest branch in the Toronto Public Library system in terms of visits and the busiest branch

in terms of holds pick-up The branch opened in 1928 and is listed on Toronto Historical

Boards Inventory of Heritage Properties It has undergone several renovations over the

years

A renovation and expansion of Runnymede Branch was completed and successfully opened

to the public in 2005 Eleven years have passed and library service has changed With

introduction of self-service and more collaborative work spaces the existing large service

desk is no longer required Moreover the high level of traffic creates congestion in the

branch The proposed renovation to the main floor of the library will resolve these issues In

addition to the installation of a new smaller service desk the renovation will involve a re-

design of the computer areas new flooring new window coverings and collections

merchandizing The second floor of the branch will be opened up to improve security

through increased visibility and allow for greater flexibility in the use of the public space

Architects for the project Building Arts Architects Inc was hired to provide architectural services for the Runnymede

Branch renovation project in April 2016 through a competitive request for quotation (RFQ)

process

Pre-qualified General Contractors The pre-qualification process precedes the call for tender where the nature and complexity of

the work involved warrants the effort to pre-select the most experienced and qualified

General Contractors Eight of the most experienced and previously proved General

Contractors were pre-qualified and invited to bid on the project All eight (8) attended the

mandatory site meeting at Runnymede Branch on October 4 2016

Call for Tenders On September 30 2016 the Call for Tenders was issued to the eight pre-qualified bidders A

Call for Tenders is used to obtain bids for construction whenever the requirements can be

precisely defined and the expectation is that the lowest bid meeting the requirements

specified in the Call will be accepted The bid documents prepared by the Architects were

supplied to all prequalified bidders All bidders had to attend a mandatory information

meeting on October 4 2016 The bid documents comprised the following documents

List of Prequalified Bidders

Instruction to Bidders

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 24: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Runnymede Branch ndash Award of Tender 3

Available Project Information

Stipulated Price Bid Form

Unit Prices Bid Form Supplement

Alternative Prices Bid Form Supplement

List of Subcontractors Bid Form Supplement

Addenda issued prior to Bid Closing Time

Agreement between Owner and Contractor

Definitions given in the agreement

General Conditions of the agreement

Amendments to the agreement

Specifications as listed in the project manual for this project

Schedules as listed in the project manual and as listed in the list of drawings

Drawings as listed in the list of drawings

On October 20 2016 TPL received tenders from seven of the pre-qualified General

Contractors The Architects and library staff analysed the three lowest bids to ensure that all

requirements of the bidding process were met as follows

Pre-qualified bidder

Attended mandatory meeting

Submitted a hard copy of the bid in a sealed envelope which included

o a bid bond form for 10 of bid price valid for 120 days

o an agreement to bond issued by bonding company (performance and labour amp

material bond)

o unconditional bid

o completed amp sealed stipulated price bid form

o acknowledges all addenda issued as part of the Call for Tenders

o completed amp dated unit prices bid form supplement

o completed amp dated alternative prices bid form supplement

o completed amp dated list of subcontractors bid form supplement

o confirmation of pre-qualified subcontractors where required

Award of tender recommendation For the recommended contract award to Brown Daniels Associates the following

requirements have been met

1 The bidder is in conformance with all tender requirements and was the lowest bid

received

2 Library staff have reviewed the submission and found the price to be reasonable and

within the available budget

3 The tender process included the use of pre-qualified General Contractors in

accordance with instructions to the bidders and a public opening of the bids

The recommended bidder has successfully completed a number of Toronto Public Library

projects including Woodside Square Mimico and Ellesmere Branches North York Central

Library and the recent Beeton Hall renovation at the Toronto Reference Library The

references were checked by the architect and were satisfactory

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 25: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Runnymede Branch ndash Award of Tender 4

CONTACT

Moe Hosseini-Ara Director Branch Operations and Customer Experience

Tel 416-397-5944 E-mail mhosstorontopubliclibraryca

Gail Rankin Senior Manager Facilities Management Tel 416-395-5881

E-mail grankintorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 26: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

13 aLIBRARYAPPROVED MINUTES Page I

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMr Ron CarinciMs Lindsay ColleyMs Dianne LeBretonMs Sue Graham-Nutter

RegretsMs Archana Shah

SPPM Call to Order16-001 Elizabeth Glass Director Policy Planning amp Performance Management and the

City Librarianrsquos desiwiate called the meeting to order at 540 pm

SPPM Election of Chair of the Strategic Plan Performance Measures Committee16-002 Elizabeth Glass called for nominations for the Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by 1 CarinciThat1 Dianne LeBreton be nominated for chair

carriedDianne LeBreton agreed to stand for election

There being no further nominations it wasMoved by L ColleyThat the Strategic Plan Performance Measures Committee1 closes nominations

carried

Elizabeth Glass declared Diarme LeBreton duly elected Chair of the Strategic PlanPerformance Measures Committee by acclamation

Dianne LeBreton assumed the Chair

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 27: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 2016 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Declarations of Conflict of Interest16-003 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-004 Moved by R (lsquoarinci

That the Strategic Pla ii Perbnnance Measures Committee1 approves the agenda

Carried

SPPM Communications16-005 There were no Communications items at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-006 There were no public presentations at the May 31 2016 Strategic Plan

Performance Measures Committee meeting

Item for ApprovalSPPM Strategic Plan 2016-20 19 Status and Performance Management Reporting Tools

Elizabeth Glass and Michele Melady Acting Manager Planning amp Developmentprovided a presentation on status and performance management reporting tools

16-007 Committee DecisionIrsquofo red by K CauinciThat the Strategic Plan Perbrmance Measurement Committee1 considers the summary of Toronto Public Library s strategic priority

alignment witi key City strategiesbr information (Attachment 1)2 considers the template that will he used for the semimdashannual status report

on Strategic Plan activitiesbr 2016br presentation to the Library Boardin June fbr inbnnation Attacunent 2)

3 considers the Divi Strategic Plan Dashboard to provide recommendationson the brmat so that staff cciii make revisions and populate the templatewith nwasuucs br the next Steering Committee Meeting (Attachment 3)

Carried as amended

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 28: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

APPROVED MINUTES Page 3

Toronto Public library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 1 Tuesday May 31 from 540 pm to 725 pmToronto Reference Library Board Room 789 Yonge Street Toronto

MotionsSee the followingMoved by R CarinciThat the Strategic Plan Performance Measures Committee1 considers the summary of Toronto Public Libraryrsquos swategic priority

alignment with key City strategies for information (Attachment 1)2 endorses (lie template that will be usedfor the semi-annual status report

on Strategic Plan activities for 2Ol6for presentation to the Library Boardin June for information (Attachment 2)

3 considers the Draft Strategic Plan Dashboard to pro viderecommendations on the format so that staffcan make revtcions andpopulate the template with measures for the next Steering ConmitteeMeeting (Attachment 3)

Amended

Moved in amendment by S Graham-NutterThat the Motion moved by R Carbici be amended to change the word endorsesrdquoin Recommendation 2 to the word considers so that it reads asjoacutellows1 considers the template that will be usedJar the semi-annual status report

on Strategic Plan activitiesfor 2016for presentation to the Library Boardin June for information (Attachment 2)

Carried

SPPM Adjournment16-008 Moved by pound Graham-Nutter

That the Strategic Plan Perjagravermance Measures Committee1 adjourns the May 31 2016 Strategic Plan Performance Measures

Committee meetingCarried

The meeting ended at 725 pm c)r -

Signed ( I lsquoI 7lt--

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 29: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 2 Wednesday July 13 2016 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)Ms Lindsay CofleyMs Sue Graham-NutterMs Archana Shah

RegretsMr Ron Carinci

SPPM Call to Order16-010 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-011 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-012 Moved byL colley

That the Strategic Plan Petformance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of IrsquoIay 31 2016 Strategic Plan Performance Measures Committee16-0 13 Meeting Minutes

Moved by L ColleyThat the Strategic Plan PerJbrmance Measures Committee1 confirms the Minutes of the May 31 2016 Strategic Plan Performance

Measures CommitteeCarried

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 30: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

APPROVED MENUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteelNrsquoIeeting No 2 Wednesday July 13 from 530 pm to 635 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-014 There were no Business Arisingfrom the Mintues items at the July 13 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-015 There were no Communications items at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-016 There were no public presentations at the July 13 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Status and Performance Management Reporting Tools16-0 17 Elizabeth Glass Director Policy Planning amp Performance Management and

Linda Hazzan Director Communications Progranuning amp CustomerEngagement provided a presentation on status and performance managementreporting tools

Moved byA ShahThat the Strategic Plan Performance Measurement Committee1 considers the attached presentation materials and2 directs staffto further develop the balanced score card key performance

indicators and the Strategic Plan dashboard and indicatorsfor a StrategicPlan Performance Measures Steering committee meeting in September

CarriedSPPM Adjournment16-018 iWoved by S Graham-Nutter

That the Strategic Plan Performance ArsquoJeasures Committee1 adjourns the July 13 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 635 pm-

Signed lsquoiV i f

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 31: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

TORONTOPUB LIC

LIBRARYAPPROVED MINUTES Page 1

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

Members PresentMs Dianne LeBreton (Chair)ML Ron CadnciMs Lindsay ColleyMs Archana ShahMs Sue Graham-Nutter

Regrets

SPPM Call to Order16-019 Dianne LeBreton called the meeting to order at 530 pm

SPPM Declarations of Conflict of Interest16-020 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda16-021 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 approves the agenda

Carried

SPPM Confirmation of July 13 2016 Strategic Plan Performance Measures Committee16-022 Meeting Minutes

Moved by L ColleyThat the Strategic Plan Peiformance Measures Committee1 confirms the Minutes of the fitly 13 2016 Strategic Plan Performance

Measures Committee

Carried

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 32: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

APPROVED MINUTES Page 2

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 2016 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Business Arising from the Minutes16-023 There were no Business Arisingfrom (lie Minutes items at the September 20 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications16-024 There were no Communications items at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

SPPM Presentations16-025 There were no public presentations at the September 20 2016 Strategic Plan

Performance Measures Committee meeting

Itemfor ApprovalSPPM Strategic Plan 2016-2019 Accountability Framework and Reporting Tools16-026 Elizabeth Glass Director Policy Planr1ing amp Performance Management

provided a presentation on accountability framework and reporting tools

Moved by S Graham-NurterThat the Strategic Plan Performance Afeasurement Committee1 considers the approach ofusing logic models and a balanced scorecard as

the strategic plan accountabilityframework and a dashboard to visuallyrepresent the progress and achievement as outlined in the flowchart(Attachment 1k

2 endorses the logic model examples that will be used as templates fordeveloping a logic model for each strategic priority (Attachments 2 and3k

3 endorses the balanced scorecard and recommended key performanceindicatorsJbr the Boardrsquos monitoring and assessment ofthe strategicplan lsquo5 progress (Attachment 1)

Deferred

The Committee deferred consideration of the recommendations in the StrategicPlan 2016-2019 Accountability Framework and Reporting Tools report until thenext meeting of the Committee

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 33: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

APPROVED MINUTES Page 3

Toronto Public Library Board mdash Strategic Plan Performance Measures CommitteeMeeting No 3 Tuesday September 20 from 530 pm to 630 pmToronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Adjournment16-027 Moved by L Colley

That the Strategic Plan Performance Measures Committee1 adjourns the September 20 20J6 Strategic Plan Performance Measures

Conunittee meetingCarried

The meeting ended at 630 pm - - - I

Signed (V UrsquoL

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 34: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 1

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

13b

Members Present

Mr Ron Carinci

Ms Lindsay Colley

Ms Archana Shah

Ms Sue Graham-Nutter

Regrets

Ms Dianne LeBreton (Chair)

SPPM Call to Order

16-028 Vickery Bowles called the meeting to order at 530 pm Ms Bowles advised that

Dianne LeBreton committee chair was unexpectedly unable to attend the

meeting An election of an acting chair was required

SPPM Declarations of Conflict of Interest 16-029 There were no Declarations of Conflict of Interest by members of the Strategic

Plan Performance Measures Committee

SPPM Approval of Agenda 16-030 Moved by R Carinci

That the Strategic Plan Performance Measures Committee approves the agenda

as revised to

1 elect an Acting Chair for the November 7 2016 meeting in the absence of

the Committee Chair

Carried

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 35: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 2

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Election of Acting Chair

16-031 Vickery Bowles called for nominations for the Acting Chair of the Strategic Plan

Performance Measures Steering Committee

Moved by R Carinci

That

1 Sue Graham-Nutter be nominated for Acting Chair

Carried

Sue Graham-Nutter agreed to stand for election

There being no further nominations it was

Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 closes nominations

Carried

Vickery Bowles declared Sue Graham-Nutter duly elected Acting Chair of the

Strategic Plan Performance Measures Committee by acclamation

Sue Graham-Nutter assumed the Chair

SPPM Confirmation of September 20 2016 Strategic Plan Performance Measures

16-032 Committee Meeting Minutes Moved by R Carinci

That the Strategic Plan Performance Measures Committee

1 confirms the Minutes of the September 20 2016 Strategic Plan

Performance Measures Committee

Carried

SPPM Business Arising from the Minutes

16-033 There were no Business Arising from the Minutes items at the November 7 2016

Strategic Plan Performance Measures Committee meeting

SPPM Communications

16-034 There were no Communications items at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 36: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

MINUTES Page 3

Toronto Public Library Board ndash Strategic Plan Performance Measures Committee

Meeting No 4 Monday November 7 2016 from 530 pm to 600 pm

Toronto Reference Library Board Room 789 Yonge Street Toronto

SPPM Presentations

16-035 There were no public presentations at the November 7 2016 Strategic Plan

Performance Measures Committee meeting

Item for Approval

SPPM Strategic Plan 2016-2019 Accountability Framework Reporting Tools and Key

16-036 Performance Indicators

Elizabeth Glass Director Policy Planning amp Performance Management

responded to questions from committee members

Moved by L Colley

That the Strategic Plan Performance Measurement Committee

1 endorses the Strategic Plan accountability framework as outlined in the

flowchart (Attachment 1)

2 endorses the logic model examples that will be used as templates for

developing a logic model for each strategic priority (Attachments 2

and 3)

3 endorses the balanced scorecard and recommended key performance

indicators for the Boardrsquos monitoring and assessment of the Strategic

Planrsquos progress (Attachment 4)

Carried

Staff were directed to provide Board members with an overview of the

accountability framework for the Strategic Plan with the tools KPIs and the

reporting timelines

SPPM Adjournment

16-037 Moved by L Colley

That the Strategic Plan Performance Measures Committee

1 adjourns the November 7 2016 Strategic Plan Performance Measures

Committee meeting

Carried

The meeting ended at 600 pm

Signed

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 37: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Strategic Plan 2016-2019 Accountability Framework 1

STAFF REPORT ACTION REQUIRED

Strategic Plan 2016-2019 Accountability Framework

Date November 21 2016

To Toronto Public Library Board

From Strategic Plan Performance Measures Committee

SUMMARY

The purpose of this report is to recommend the approval of the Strategic Plan 2016-2019

Accountability Framework to the Toronto Public Library Board

A Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Board for strengthening the Boardsrsquo

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

The Committee met four times from May to November 2016 to receive and inform the

development of the Strategic Plan 2016-2019 Accountability Framework which contains

three main tools a balanced scorecard with key performance indicators a dashboard to

visually present the results and a logic model to show the alignment between the strategic

priorities key activities over four years and the expected outcomes and impact

At its November 7 2016 meeting the Committee endorsed the Accountability Framework

and concluded its work

RECOMMENDATIONS

The Strategic Plan Performance Measures Committee recommends that the Toronto

Public Library Board

1 approves the Strategic Plan 2016-2019 Accountability Framework

FINANCIAL IMPACT

There is no financial impact beyond what has already been approved in the current yearrsquos

budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

13c

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 38: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Strategic Plan 2016-2019 Accountability Framework 2

DECISION HISTORY

At its April 25 2016 meeting the Library Board received the following report Strategic

Plan Performance Measures Committee Terms of Reference and approved the Terms of

Reference for the Strategic Plan Performance Measures Committee as outlined in

Attachment 1

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

referencepdf

httpwwwtorontopubliclibrarycacontentabout-the-

librarypdfsboardmeetings2016apr2512-performance-measures-committee-terms-of-

reference-att-1pdf

At its May 31 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-may-31jsp

At its July 13 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Status and Performance

Management Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-jul-13jsp

At its September 20 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework and Reporting Tools

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-sep-20jsp

At its November 7 2016 meeting the Library Board Strategic Plan Performance Measures

Committee received the following report Strategic Plan 2016-2019 Accountability

Framework Reporting Tools amp key Performance Indicators

httpwwwtorontopubliclibrarycaabout-the-libraryboardmeetings2016-nov-07jsp

ISSUE BACKGROUND

The Strategic Plan Performance Measures Committee was established on April 25 2016 to

provide advice and recommendations to the Library Board for strengthening the Boardrsquos

monitoring and assessment of the strategic planrsquos implementation for compliance and

progress

During the development of the Accountability Framework and the reporting tools the

Committee met four times from May to November 2016 to receive information and provide

advice At its November 7 2016 meeting the Committee endorsed the Framework and

concluded its work

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 39: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Strategic Plan 2016-2019 Accountability Framework 3

COMMENTS

There are three broad outcomes for the Strategic Plan 2016-2019 based on input gathered

from Toronto residents during the strategic plan consultation process

Expanding Access

Increasing Opportunity

Building Connections

Six strategic priorities were established to advance the broad outcomes

Advancing TPLrsquos digital platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and self-directed learning

Creating community connections through cultural experiences

Transforming for 21st century service excellence

The purpose of the Accountability Framework is to guide the development monitoring and

reporting of the annual work plan for each of the four years from 2016 to 2019 and the

overall achievements of the Strategic Plan over four years It serves as

a reporting structure for the Board to monitor the progress of the strategic plan and

provide guidance

a public facing reporting tool to demonstrate openness and accountability

an internal tool to advance shared understanding of the strategic priorities and guide the

work of staff

The Accountability Framework is composed of three main tools

1 Balanced Scorecard with key performance indicators (Attachment 1 amp Attachment 2)

The overall achievements of the strategic plan will be reported using a balanced

scorecard approach with key performance indicators established under four

perspectives Customer Operational Learning amp Growth and Financial Work plan

achievements will be reported to the Board in a semi-annual status report

2 Dashboard (Attachment 3)

A dashboard format will be used to visually present the strategic plan achievements

as measured against the key performance indicators and targets This will be reported

to the Board annually

3 Logic Models

A logic model (Attachment 4) is developed to align the six strategic priorities with

key activities the broad outcomes and the contribution to the success of City of

Torontorsquos key strategies over four years

Logic models will also be developed for each strategic priority with appropriate key

activities and outcomes to guide the development of annual work plans strategic

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 40: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Strategic Plan 2016-2019 Accountability Framework 4

partnerships and funding priorities Attachment 5 shows an example of a logic model

for Strategic Priority 2 Breaking down barriers to access driving inclusion

The flowchart in Attachment 6 illustrates the relationship of the three tools The key activity

of Expanding Access to branches and community service points under Priority 2 is provided

as an example

CONTACT

Elizabeth Glass Director Policy Planning amp Performance Management

Tel 416-395-5602 E-mail eglasstorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Balanced Scorecard with Key Performance Indicators

Attachment 2 List of Strategic Plan 2016-2019 Key Performance Indicators

Attachment 3 Dashboard example

Attachment 4 Strategic Plan 2016-2019 Logic Model

Attachment 5 Strategic Plan 2016-2019 Priority 2 Logic Model

Attachment 6 Strategic Plan 2016-2019 Accountability Framework Flowchart

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 41: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Strategic Plan 2016 mdash 2019 Balanced Scorecard Attachment 1

Key Performance Indicators

Total number of active members

bull Total use per capita

bull Visits per capita

bull Virtual visits per capita

bull In-branch technology utilization rate internet access workstationper 100000 population wireless connections per capita

bull Utilization rate (program capacity) learning programs(ESL + Literacy + User Ed + lifelong learning)

bull Utilization rate of technology training programs

bull Utilization rate of cultural programs

bull ft of branches providing regular after-schoolprogramming from September to June

bull User satisfaction overall

bull User satisfaction in-branch technology(computers software wifi)

Users satisfaction knowledge andhelpfulness of staff

Key Performance Indicators

bull Total Open Hours

bull ft of Sunday branches (September to June)

bull ft of NIA Sunday branches (September to June)

bull ft of Sunday branches (Year-round)

ft of NIA Sunday branches (Year-round)

Turnover rate of circulating items

of special collections that are digitized

KKey Performance Indicators

bull Logic Models and evaluation frameworksdeveloped for strategic priorities

bull Spending in staff development (Total Averageper staff)

bull staff who report they have the skills andtraining to meet service delivery outcomes

bull of staff who report high levels ofengagement

Key Performance Indicators

bull Cost per use

Operating Expenditures

Operating expenditures per capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

bull Total funding

bull Total funding per capita

bull Total funding from TPL Foundation

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 42: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Page 1 of 1

Strategic Plan 2016-2019 Balanced Scorecard Key Performance Indicators

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Total number of active members

Total use per capita o Visits per capita

Virtual visits per capita

In-branch technology utilization rate internet access workstation per 100000 population wireless connections per capita

Utilization rate (program capacity) learning programs (ESL + Literacy + User Ed + lifelong learning)

Utilization rate of technology training programs

Utilization rate of cultural programs

of branches providing regular after-school programming from September to June

User satisfaction overall

User satisfaction in-branch technology (computers software wifi)

Users satisfaction knowledge and helpfulness of staff

Total Open Hours o of Sunday branches

(September to June) o of NIA Sunday branches

(September to June) o of Sunday branches

(Year-round) o of NIA Sunday branches

(Year-round)

Turnover rate of circulating items

of special collections that are digitized

Logic Models and evaluation frameworks developed for strategic priorities

Spending in staff development (Total Average per staff)

staff who report they have the skills and training to meet service delivery outcomes

of staff who report high levels of engagement

Cost per use

Operating Expenditures o Operating expenditures per

capita

Operating expenditures for electronic materials

Operating expenditures for digital technology

Total funding o Total funding per capita o Total funding from TPL

Foundation

Attachment 2

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 43: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Attachment 3

Strategic Plan 2016-2019 Dashboard

Key Performance Indicators

Example Open Hours

2016 Activities that will move the dial Status

Sunday service expanded to create year-round service at 6 District and 2 R amp R branches and added to 6 neighbourhood branches to provide seasonal Sunday service

Measure Baseline (2015) Current (Dec 2016) Target (2019) change

Total open hours 269672 hours 274397 hours 281878 hours + 45

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 44: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Attachment 4

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Torontonians are aware of library services to

address immediate needs

Create and implement Digital Strategy to develop online services

Torontonians have access to reading and

learning materials in a wide range of formats

and levels to support the joy of reading and

lifelong learning

TPL has resources and well-trained staff to

deliver strategic outcomes

Torontonians are connected through cultural

and leisure experiences and opportunites

TPL provides exceptional services and

experience at customers every point of need

TPL increased partnership and funding

opportunities with City of Toronto community

organizations and funding partners

Torontonians have improved access to

technology and staff assistance to develop

technology skills

Torontonians have expanded access to

emerging technology innovation spaces and

programs

Torontonians have new experiential

collaborative and e-learning opporunities to

support education employment and multiple

literacies

Use technology to drive improvements in business processes and

efficiency eg cloud analytics

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life and

leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library collections

that reflect their cultural ineterests

and needs

Support readers of all ages and interests with diverse collections

readers advisory and a wide range of literary and cultural programs

Toronto children and youth have additional safe

after school social and learning environments

and programs

Priorities Key Activities

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal

access to a broad range of human knowledge experience information and ideas in a welcoming and supportive environment

Establishing TPL as Torontos

centre for continuous and self-

dlirected learning

Impact

Expanding access to technology

and training

Advancing TPLs digital platforms

Breaking down barriers to access

driving inclusion

Expand high quality out-of-school-time programs for children and youth

Increase awareness and engagement across library channels

Allocate additional resources to sustain current and emerging

technology

Provide access to current and emerging technology and training in

library branches and community locations

Identify and remove policy barriers to online and in-person servicesToronto Public Library is a

community asset that builds

community capacity and improves

Torontonians well-being

Toronto Public Library contributes to the success of

Toronto Strong Neighbourhood Strategy 2020

Actions for strong Neighbourhoods

under five domains

Physical surroundings

Economic opportunities

Healthy lives

Social development and

Participation in civic decision-making

Toronto Public Library is a key partner in

City of Torontos Poverty Reduction Strategy

in addressing the issues of

service access and availability

Toronto Public Library supports the positive

outcomes of City of Torontos strategies for targeted

population including

Raising the Village Measuring the Well-being

of Children and Families in Toronto

Toronto Youth Equity Strategy

Toronto Newcomer Strategy

Toronto Seniors Strategy

Expand access to branches and community service points

Develop new resources programs and partnerships to deliver eLearning

programs

Provide in-branch resources space and technology to support

experiential learning

Provide resources and programs to support civic engagement

community events and discussion of social issues

Transforming for 21st century

service excellence Dedicate staff resources and training to provide expertise in key

strategic areas eg technology and literacy

Torontonians are empowered and supported in

their partcipation in civic lifeCreating community connections

through cultural experiences

Create diverse and inclusive cultural programs and experiences in

branch and online spaces

Curate and digitize special collections to reflect Torontos diverse

history culture and heritage

Develop organizational structure and culture to support innovation and

customer service excellence

ACCESS

OPPORTUNITY

CONNECTIONS

Outcomes

Torontonians have easy convienient online

access to library collections and services

Torontonians have convenient and local access

to neighbourhood spaces and services

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 45: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Attachment 5

Expand online services

Develop self-serve Library Kiosks

Increased program offerings

After hours access implemented

Increased online service options

Increased self-service options

CONNECTIONS

Understand City demographics

demands and use of a full range of

library services

Develop after-hours access at branches

2 Breaking down

barriers to access

driving inclusion

Toronto Public Library contributes to the success of

City of Torontos key strategies including

Toronto Strong Neighbourhood Strategy 2020

bull Targeting appropriate resources to

respond to neighbourhood needs

Toronto Poverty Reduction Strategy

bull Address immediate needs

bull Create pathways to prosperity

bull Increase service access and availability

ACCESS

OPPORTUNITYLibrary membership options reflect

users online and branch access

needs

Provide access to current

and emerging technology

and training in library

branches and community

locations

Increase awareness and

engagement across library

channels

Sunday service expanded in target

branches

Identify and remove policy

barriers to online and in-

person services

Expand access to branches

and community service

points

Number of blocked library cards

reduced in target populations

Toronto Public Library Strategic Plan 2016-2019 Logic Model

Priority Impact

Mission Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians The Library preserves and promotes universal access to a broad

range of human knowledge experience information and ideas in a welcoming and supportive environment

OutcomeKey Activities

Toronto Youth Equity Strategy

bull Service gaps

bull Service relevance amp accessibility

Toronto Newcomer Strategy

bull Improving access to municipal supports

bull Supporting civic engagement and

community capacity

Develop marketing strategy and conduct

publicity campaigns

Toronto Seniors Strategy

bull Equity

bull Inclusion

bull Respect

bull Quality of life

Expand access to library service in

community locations

Toronto Public Library is a

community asset that builds

community capacity and improves

Torontonians

well-being

Torontonians have equitable

support to learning and training

and gain the knowledge multiple

literacy skills and networks to

enrich their education work life

and leisure experiences

Torontonians have access to

programs and activities to support

and enhance diverse cultural

experiences and library

collections that reflect their

cultural ineterests and needsIncreased circulation of library

materials

Identify and remove policy barriers to

online and in-person services

Raising the Village Measuring the

Well-being of Children and Families in Toronto

bull Families have equitable access to

learning and training and are active in

their childrenrsquos education

bull Families belong to communities and

have the freedom to express and

opportunities to foster their culture and

identity

Torontonians are aware of library

services to address immediate needs

Conduct outreach and customer

engagement programs

Expand branch hours with additional

programs

Torontonians have easy

convienient online access to library

collections and services

Torontonians have convenient and

local access to neighbourhood

spaces and services

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 46: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Attachment 6

Accountability Framework

Example

Priority Key Activity Short Term Medium Term Impact

Breaking down barriers to access

driving inclusion

Expand access to branches and

community service points

Torontonians have convenient and

local access to neighbourhood spaces

and services

Toronto Public Library is a community

asset that builds community capacity

and improves Torontonians well-being

Toronto Poverty Reduction Strategy

Increase service access and availability

Example

Customer Perspective Operational Perspective Learning amp Growth Perspective Financial Perspective

Utilization rate Service hours added Staff training Cost per use

Example

Is a visual representation of progress towards four years targets for KPIs to achieve strategic outcomes

with a baseline benchmark and annual target

Dashboard

Monitors the progress of the strategic plan across four perspectives and indentifies KPIs to measure progress towards outcomes

Links planned activities to expected outcomes

Toronto Public Library Strategic Plan 2016-2019

Implementation Compliance and Progress

Logic Model

Balanced Scorecard

Outcomes

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 47: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Strategic Plan 2016-2019

Accountability Framework

November 21 2016

Toronto Public Library Board Meeting

1

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 48: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Strategic Plan Performance Measures Committee

to provide advice and recommendations to the Board for

strengthening the Boardrsquos monitoring and assessment of the

strategic planrsquos implementation for compliance and progress

2

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 49: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Strategic Plan Performance Measures Committee

bull Met four times from May to November 2016

bull Endorsed Accountability Framework at November 7 2016

meeting

bull Concluded its work

3

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 50: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Purpose of framework

bull To guide the development monitoring and reporting of

The Annual work plan for each year from 2016-2019

The overall achievements of the Strategic Plan over four

years

4

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 51: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

bull A reporting structure for the Board to monitor the

progress of the strategic plan and provide guidance

bull Public facing reporting tool to demonstrate openness

and accountability

bull An internal tool for staff

5

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 52: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Strategic Plan 2016-2019

bull Three broad outcomes

Access

Opportunity

Connections

And six strategic priorities

6

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 53: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Strategic Plan 2016-2019

bull Six Strategic Priorities

Advancing TPLrsquos digital Platforms

Breaking down barriers to access driving inclusion

Expanding access to technology and training

Establishing TPL as Torontorsquos centre for continuous and

self-directed learning

Creating community connections through cultural

experiences

Transforming for 21st century service excellence

7

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 54: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Three main tools

bull Balanced Scorecard with Key Performance

Indicators (KPIs)

bull Dashboard for visual presentation

bull Logic Models

8

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 55: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Balanced Scorecard

bull A performance measurement tool developed at the

Harvard Business School

bull Provides a framework to monitor organization

performance from four perspectives the customerrsquos

perspective an internal business perspective an

innovation and learning perspective and the

financial perspective

Balance scorecard Encyclopedia of Business Gale 2000

9

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 56: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

10

Strategic Plan 2016 ndash 2019 Balanced Scorecard

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 57: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

11

Strategic Plan 2016 ndash 2019 Balanced Scorecard

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 58: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Reporting timeline

bull Annual work plan achievements will be reported

to the Board in a semi-annual status report in

June and year end

bull Overall achievements of the strategic plan will be

reported annually to the Board (eg first quarter

of 2017 for 2016) using a balanced scorecard and

presented visually using a dashboard

12

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 59: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

13

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 60: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Logic Model

bull A logic model is a systematic and visual way to present the

relationships among the resources to operate a program the

planned activities and the changes or results you hope to

achieve

14

WK Kellogg Foundation Logic Model Development Guide 2004

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 61: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Logic Models

bull A Strategic Plan 2016-2019 aligns 6 strategic priorities

with

Key activities

3 broad strategic outcomes

City of Torontorsquos key strategies

bull Plus a logic model for each of the 6 strategic priorities

15

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 62: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

16

Strategic Plan 2016-2019 Logic Model

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 63: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

17

Strategic Plan 2016-2019 Priority 2 Logic Model

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 64: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

18

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 65: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Accountability Framework

Questions amp Discussion

19

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 66: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

20

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 67: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 1

STAFF REPORT ACTION REQUIRED

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report proposes revised meeting dates for the December 2016 and January 2017

meetings for Toronto Public Library Board approval

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves rescheduling the December 8 2016 Toronto Public Library Board meeting

to December 12 2016 and

2 approves rescheduling the January 23 2017 Toronto Public Library Board meeting to

January 30 2017

FINANCIAL IMPACT

There is no financial impact arising from this report

The Director Finance and Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

At the January 25 2016 meeting the Board approved the schedule for meetings in 2016

including December 8 2016

At the October 24 2016 meeting the Board was provided with the proposed schedule for

meetings in 2017 including January 23 2017 for approval at the January 2017 meeting

14

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 68: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 2

COMMENTS

Library staff have recently reviewed the Cityrsquos updated budget schedule The Library Board

meeting in December is not well aligned with the Cityrsquos schedule A later December date

would provide the Board with more opportunity to be informed and kept up-to-date on the

2017 budget as well as to participate in the process As a result the rescheduling of the

December 8 2016 meeting to Monday December 12 is being recommended Board

members were canvassed and quorum is attainable for a meeting on December 12 2016

As the same scenario is also a possibility for the proposed January 23 2017 meeting it is

recommended that the date be changed to January 30 2017

Key dates for the 2017 budget process are shown below

2017 Budget Timetable

Date Political Review TPL Board

2016

Nov 21 Board meeting

Dec 2 Budget Committee launch

Dec 12 (from 8) Board meeting

Dec 161920 (21) Budget Committee presentations

2017

Jan 5 910 Budget Committee public deputations

Jan 12 Budget Committee wrap-up

Jan 24 Budget Committee final

Jan 30 (from 23) Board meeting

Feb 7 Executive Committee

Feb 15 16 (17) Council approval

Feb 21 Board meeting

CONTACT

Nancy Marshall Library Board Officer City Librarianrsquos Office

Tel 416-393-7215 E-mail nmarshalltorontopubliclibraryca

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 69: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Toronto Public Library Board ndash December 2016 and January 2017 Meeting Dates 3

SIGNATURE

______________________________

Vickery Bowles

City Librarian

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 70: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Holiday Closures 2017 and January 2018 1

STAFF REPORT ACTION REQUIRED

Holiday Closures 2017 and January 2018

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The purpose of this report is to recommend and receive Toronto Public Library Board

approval for the schedule of holiday closures for 2017 and January 2018

RECOMMENDATIONS

The City Librarian recommends that the Toronto Public Library Board

1 approves the schedule of holiday closures for 2017 and January 2018 as provided

in Attachment 1

FINANCIAL IMPACT

There is no financial impact to the 2017 operating budget arising from the

recommendation in this report The recommended closures are included in the proposed

2017 operating budget

The Director Finance amp Treasurer has reviewed this financial impact statement and is in

agreement with it

DECISION HISTORY

Where Library Board approval is required to establish holiday closures the matter comes

before the Board in the preceding year to ensure adequate notice to the public and staff

COMMENTS

At its meeting on October 26 2015 the Library Board approved the Library closure for

New Yearrsquos Day 2017 on Monday January 2 2017

15

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 71: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Holiday Closures 2017 and January 2018 2

The Library is open for regular service on Remembrance Day Saturday November 11

2017

The Library will be closed on Monday December 25 2017 for Christmas Day and

Tuesday December 26 2017 for Boxing Day

In 2018 New Yearrsquos Day falls on a Monday and the Library will be closed

All full-time employees whose scheduled day off falls on a holiday closure are

compensated with a day in lieu to be taken at another agreed upon time

It is the practice of the Library to close on the Sundays adjacent to public holidays with

the exception of Family Day

The schedule of holiday closures for 2017 and January 2018 is provided in Attachment 1

CONTACT

Dan Keon Director Human Resources Tel 416-395-5850

E-mail dkeontorontopubliclibraryca

SIGNATURE

_____________________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Holiday Closures 2017 and January 2018

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 72: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Toronto Public Library Holiday Closures 2017 and January 2018

Sunday January 1 2017 New Yearrsquos Day Closed

Monday January 2 2017 For New Yearrsquos Day Closed

Monday February 20 2017 Family Day Closed

Friday April 14 2017 Good Friday Closed

Sunday April 16 2017 Easter Sunday Closed

Monday April 17 2017 Easter Monday Closed

Monday May 22 2017 Victoria Day Closed

Saturday July 1 2017 Canada Day Closed

Monday August 7 2017 Civic Holiday (Simcoe Day) Closed

Monday September 4 2017 Labour Day Closed

Monday October 9 2017 Thanksgiving Day Closed

Sunday December 24 2017 Christmas Eve Closed

Monday December 25 2017 Christmas Day Closed

Tuesday December 26 2017 Boxing Day Closed

Sunday December 31 2017 New Yearrsquos Eve Closed

Monday January 1 2018 New Yearrsquos Day Closed

New Yearrsquos Day 2017 closure approved by the Library Board on October 26 2015

Attachment 1

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 73: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Audit Plan for the Year Ending December 31 2016 1

STAFF REPORT INFORMATION ONLY

Audit Plan for the Year Ending December 31 2016

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

The attached report from PricewaterhouseCoopers the external auditors summarizes the

planning for their audit of the 2016 financial statements for the Toronto Public Library

Board

FINANCIAL IMPACT

The proposed audit fee of $25000 inclusive of expenses and exclusive of Harmonized

Sales Tax (2015 ndash $25000) is included in the 2016 operating budget It is important to

note that the audit fee does not include extra audit work that may be required due to

scope changes and PricewaterhouseCoopers will advise management as soon as possible

if this were to happen

This is the second year of a five-year audit contract that the City has negotiated The fee

will remain unchanged for the duration of the contract

ISSUE BACKGROUND

Under Section 139 of the City of Toronto Act 2006 the City is required to appoint an

auditor licensed under the Public Accounting Act 2004 who is responsible for annually

auditing the accounts and transactions of the City and its local boards and expressing an

opinion on the financial statements of these entities based on the audit

Council at its March 2015 meeting approved the recommendation of the Audit

Committee to appoint PricewaterhouseCoopers as the external auditor for the City and

Library The contract with PricewaterhouseCoopers is for five years ending with the

audit of the December 31 2019 financial statements

As part of the annual audit PricewaterhouseCoopers provides an Audit Plan report to the

Toronto Public Library Board The auditors will conduct their audit of the 2016 financial

statements pursuant to this plan

17

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 74: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Audit Plan for the Year Ending December 31 2016 2

COMMENTS

Attached is PricewaterhouseCoopersrsquo Audit Plan for the Library which summarizes their

view on audit risks the nature extent and timing of the audit work and the terms of

engagement

On completion of the audit PricewaterhouseCoopers will issue the Audited Financial

Statements and a Year-End Report to the Board that will provide key matters for

discussion significant audit accounting and financial reporting matters summary of

unadjusted and adjusted items other required communications internal control

recommendations and a confirmation of auditor independence

Work on the interim audit was completed in October 2016 and the year-end audit is

expected to be completed by March 2016

CONTACT

Larry Hughsam Director Finance amp Treasurer Tel 416-397-5946

E-mail lhughsamtorontopubliclibraryca

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENTS

Attachment 1 Toronto Public Library Board ndash Audit Plan for the year ending

December 31 2016

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 75: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

wwwpwccomca

Audit planfor the yearendingDecember31 2016

Toronto PublicLibrary Board

pwc

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 76: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

pwc

October 28 2016

Members of the BoardToronto Public Library Board

Dear Members of the Board

We are pleased to present an overview of our audit plan for the 2016 audit of the financial statementsof Toronto Public Library Board (the Library) prepared in accordance with Canadian Public SectorAccounting Standards (PSAS) (referred to as the ldquofinancial statementsrdquo from now on)

This overview includes our view on audit risks and the nature extent and timing of our audit work

We value your feedback and if you have any questions about the identified risks and our audit approachplease do not hesitate to contact the undersigned at (416) 228-1922

Yours very truly

Tern McUnnonPartnerRisk Assurance Services

cc Mr Larry Hughsam Director Finance and Treasurer

PricewatcrhouseCoopers UPnyC Tower i8 York Street Suite 2600 Toronto Ontario Canada M oB2T +1 416 8631133 F +1 416 365 8215 wwwpwccomca

lsquoPwt relera to Pdcewatethousetoopers LLP an Ontario limiled liabiLity paruiership

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 77: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Toronto Public Library Board Audit plan for the year ending December 31 2016

Communications to the Board

Key mattersfor Commentsdiscussion

Client service team Tern McKinnon is your engagement leader and Julianne Cooke is your engagementmanager

Service deliverables We will audit the Libraryrsquos financial statements as of December 31 2016 and for theyear then ending prepared in accordance with PSAS

Our engagement letter which has been signed by the City of Toronto sets out theterms and conditions for our engagement as the independent auditor of the Libraryfor the above-mentioned year In addition our engagement letter outlines ourresponsibilities as the auditor and the responsibilities of management

Audit timeline We worked with management to develop this project timelinemdash Interim visit October 17-21 2016mdash Year-end visit March20 mdash March 31 2017mdash Clearance meeting with management To be confirmedmdash Deliveryfiling of financial statements To be confirmed

Audit approach Our audit approach is a mixture of tests of internal controls and substantive testingOur audit approach is designed to allow us to execute a quality and efficient auditWe do this byi gaining an understanding of the business by focusing on new developments

and key business issues affecting the Library as well as managementrsquosmonitoring of controls and business processes

ii identiring significant audit risks sharing our perspectives obtaining yourfeedback and ensuring our audit is tailored to these risks

iii using well-reasoned professional judgment especially in areas that aresubjective or require estimates and

iv leveraging reliance where possible on the Libraryrsquos internal controls andinformation technology and data systems

In the current year our planned work will include testing of key controls in thefollowing areasmdash Purchases payables and disbursementsmdash Payroll

All other areas will be subject to tests of detail

Significant risks are risks of material misstatement that we think need special auditconsideration We identified several significant audit risks and plan to address themas follows Please let us know if you agree that these are the most significant risksfrom your point of view and if you have any other areas of concern

PwC I

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 78: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Toronto Public Library Board Audit plan for the year ending December 31 2016

Significant risk to Managementrsquos response and our audit approachdiscuss

Risk of management Accounting regulatory authorities require that the risk of material misstatement dueoverride of controls to management override of controls be considered a significant risk on every audit

engagement

This represents the risk that internal controls at the Library maybe circumvented toachieve desired financial results or gain inappropriate access to financial resources

In order to address this risk we will perform the followingbull All non-routine journal entries are reviewed and approved by the appropriate

level of managementbull We will review manual journal entries focusing on large and unusual entriesbull We will review accounting estimates for biases that could result in material

misstatementbull We will incorporate unpredictable procedures in the audit approach

Risk of fraud in revenue The risk of fraud in revenue recognition is a presumed significant risk underrecognition Canadian Auditing Standards We will assess this risk through the consideration of

the Libraryrsquos revenue recognition policies the incentivepressure to fraudulentlymisstate revenue and the potential opportunity

In order to address this risk we will perform the following

bull Update our understanding of managementrsquos processes and internal controlssurrounding revenue recognition

bull Obtain confirmations from the City of Toronto for subsidies received duringthe year

bull Test significant revenue streams through testing a sample of transactions tosupporting documents

Materiality Misstatements are considered to be material if they could reasonably be expected toinfluence the economic decisions of users of the financial statements We have set apreliminanrsquo materialihrsquo of S6i6oooo We will report unadjusted and adjusted itemsover S6i6ooo to the Board on completion of the audit

Fraud risk We discuss fraud risk annually with the Board Through our planning process (andprior yearsrsquo audits) we developed an understanding of your oversight processesincluding

Employee code of ethicsmdash Discussion at Board meetings and our attendance at those meetings or

reviewing minutes of meetingsmdash Presentations by management including business performance reviewsmdash Signing authorities

Are there any new processes or changes to the items above that we should be awareoP

We are not aware of any fraud Are you aware of instances of any actual suspected or

____________________________

alleged fraud affecting the Library

PwC 2

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 79: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Toronto Public Ubrary Board Audit plan for the year ending December 31 2016

The matters raised In this and other reports that will flow from the audit are only those that have come to our attention arising from or relevant toour audit that we believe need to be brought to your attention They are not a comprehensive record of all the matters arising and in particularwe cannot be held responsible for reporting all risks in your business or all internal control weaknesses This report has been prepared solely foryour use It was not prepared or intended for any other purpose No other person or entity shall place any reliance upon the accuracy orcompleteness of statements made herein PwC does not assume responsibility to any third party and in no event shall PwC have any liabilityfor damages costs or losses suffered by reason of any reliance upon the contents of this report by any person or entity other than you

PwC 3

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 80: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

copy 2015 PricewaterhouseCoopers LLP an Ontario limited liability partnership All rights reserved

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 81: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

Board Resolutions ndash Status Report 1

STAFF REPORT INFORMATION ONLY

Board Resolutions ndash Status Report

Date November 21 2016

To Toronto Public Library Board

From City Librarian

SUMMARY

This report lists the status of outstanding Toronto Public Library Board resolutions

BACKGROUND INFORMATION

At the April 2 2012 meeting the Toronto Public Library Board approved the inclusion of

Board Resolutions ndash Status Report on Library Board meeting agendas

Attachment 1 summarizes all outstanding Toronto Public Library Board resolutions

SIGNATURE

_______________________________

Vickery Bowles

City Librarian

ATTACHMENT

Attachment 1 Board Resolutions ndash Status Report ndash November 21 2016

18

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1
Page 82: REVISED AGENDA - Toronto Public Library · REVISED AGENDA (Revisions marked with two asterisks **) Page 1 Toronto Public Library Board Meeting No. 10: Monday, November 21, 2016, 6:00

1

STATUS REPORT

TORONTO PUBLIC LIBRARY BOARD RESOLUTIONS

AS AT NOVEMBER 21 2016

DATE OF

MEETING

MOTION

(Ref Minute )

STATUS

TARGET

DATE

Sep 8 2014 14-150 ndash Notice of Motion Funding and Timing of

PerthDupont Branch Relocation

5 requests that the local City Councillor consult

with the local community and make a

recommendation to the Board for a new name for

the relocated branch (which will no longer be

located at the corner of Perth and Dupont)

IN PROGRESS Staff to bring a recommendation to

the Board for a new name for the relocated branch to

the Board for approval

To be

determined

Feb 22 2016 16-040 ndash Naming Opportunity ndash Daniel Grafton

Hill III

2 requests staff to provide updates to the

Toronto Public Library Board on this

initiative at strategic intervals

IN PROGRESS This initiative is dependent on a

future branch capital project and consultation

process

To be

determined

Oct 24 2016 16-193 ndash Toronto Public Library Board ndash Self-

Evaluation

2 conducts a pilot self-evaluation during the

month of November 2016 and discusses the

results of the evaluation at the January 2017

meeting

IN PROGRESS A report is expected to be provided

at the January 2017 meeting

January 2017

meeting

Attachment 1

  • 01-november-agenda-revised
  • 04-minutes-october-24
  • 07-city-librarians-report
  • 08-communications
    • 08-communications-att-a
      • 10-tplb-education-ready-for-reading-website-presentation
      • 11-2017-interim-budget-estimates
      • 12-runnymede-branch-award-of-tender
      • 13a-approved-sppmc-minutes
      • 13b-sppmc-minutes-nov-7-2016
      • 13c-strategic-plan-2016-2019-accountability-framework
        • 13c-strategic-plan-2016-2019-accountability-framework-att-1
        • 13c-strategic-plan-2016-2019-accountability-framework-att-2
        • 13c-strategic-plan-2016-2019-accountability-framework-att-3
        • 13c-strategic-plan-2016-2019-accountability-framework-att-4
        • 13c-strategic-plan-2016-2019-accountability-framework-att-5
        • 13c-strategic-plan-2016-2019-accountability-framework-att-6
        • 13c-strategic-plan-2016-2019-accountability-framework-presentation
          • 14-tplb-dec-2016-and-jan-2017-mtg-dates
          • 15-holiday-closures-2017-and-january-2018
            • 15-holiday-closures-2017-and-january-2018-att-1
              • 17-audit-plan-dec-31-16
                • 17-audit-plan-dec-31-16-att-1
                  • 18-board-resolutions-status-report
                    • 18-board-resolutions-status-report-att1